Jack In The Box - Page 3

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1.8 out of 5, based on 6 ratings and
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Code of conduct complaint
Posted by on
DALLAS, TEXAS -- How do we pursue a complaint regarding an employee in a drive through AT ' JACK IN THE BOX' THIS SO CALLED MANAGER threw our change to us, shutting the window and after honking to get his attention he comes back saying now what!! Go back to Mexico you F...... wet backs! Every other word was F... you.. , then excersizing with their co-workers laughter on what had just happened.
Kept on using profanity and told us to get the Hell Out, before he calls the cops. This affected Mom daughter, and son who was refrained from going inside to get an apology for the disrespect towards his mother, but really was refrained back from kicking the so called mgrs ass. I might add mgr. said he would go out there to kick sons ass 1st too. ( son is 16 years old) adult... ---....minor???? I mean how much trouble can this employee continue to add and cause. He does not know how to stop. this went on and on. til we left. They refused to give us names numbers kept saying get the F... out of here you wet backs. This will affect our family for a very long time!until justice is complied. Everyone help BOYCOTT... DON'T EAT AT JACK IN THE BOX.

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Principissa on 02/25/2008:
You should have called the cops right then and there. Nobody deserves to be treated like that. I can't help but wonder why this person would treat you like this though. What happened beforehand that made him act this way. People usually don't fly off the handle like this without a valid reason. Something is missing at this point. People don't call the cops on people who aren't doing anything wrong.
ejack053824 on 02/25/2008:
I can tell you what happened Principissa...he said something smart to the person and he/she went off on the original poster.
watchout on 02/25/2008:
we wondered ourselfs why this mgr treated mom,daughter,and son as such, in disbelief, while the son was tackful asking for an apology, then was told to go bk to Mexico, mom made a decision to stop any unnecessary injury and focused on her son to not acknowledge to the mgrs ongoing demeaner and vindictive "Darth Vader" attitude and after asking for names, numbers without success, all they got was beat up by words of profanity and unethic. stunned.. they went home. Decided to share story to a neighbor (me) and I explained to them to report incident to police dept. the reason they gave me was they just did not know what to do, this people are not the hurting or pursuing kind of people. I convinced my neigbors to make a police report. So, I accompanied them to the nearest police station, and they also told her she should have made a police report so the employee would be issued a citation at that point and time. THe Dallas police officer at the station told us sice that was not done , we would have to pursue the matter with the Dallas City General. They would make and investigation. Somehow I'm just not content with this , simply because time has already gone by and now more time will pass , who knows...time will tell right. Thanks for your time and 3 cents as well.
madconsumer on 02/26/2008:
cops won't handle slander issues. this is a case for the upper level management. if in fact it did transpire as stated.
bargod on 02/26/2008:
Hide some rotting meat and dead fish near the drive through area. That should take care of his business for a while.
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Unsanitary food handling
Posted by on
INLAND EMPIRE, CALIFORNIA -- The following applies to the Jack In The Box restaurants in Chino, CA (Walnut and Central) and Riverside, CA (Riverside and Central):

Diners should be aware that these two restaurants use unsafe and unsanitary food handling practices. In both restaurants, I observed employees scratching/picking noses/ears/teeth/butts (I kid you not) and then handling the prepared/unprepared foods immediately after without washing or even gloving hands. Likewise I observed at least one employee from each restaurant not washing their hands after toileting (no water flow heard, they didn't even flush). Employees were observed picking up trash from floor, cleaning surfaces or the floor, etc. and then moving immediately to handling prepared/unprepared foods without washing hands or even putting on gloves. At the Chino location, I observed an employee serve food that had been dropped on the floor to a drive-through customer.

In the case of both stores, I made immediate contact with the managers to discuss my observations. I then asked if the manager or at least one employee had any training in food handling (with subsequent certifications). I was told they are exempt, and as such did not. Both managers acknowledge the practices I observed were wrong, and that they would correct it immediately. I informed them I would return in one week to see for myself. Needless to say, I did not eat the food that day.

One week later, I observed the same unsafe and unsanitary practices. This time I was wearing my work uniform, which made clear I was now officially on duty and had the authority to conduct a complete inspection to find violations. You would think this would prevent most if not all of the violations I had observed a week earlier.

It didn't. In fact, it was worse.

In one case, my drink had a cigarette butt and two empty creamer containers in it, near the bottom. Thanks God I was pouring it out instead of drinking it when I made the discovery.

I again confronted the managers, and was told the behavior would be corrected. It wasn't. Hence the reason I am posting a health warning.
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Slimjim on 01/20/2005:
I don’t understand this either. You imply you’re a health inspector, yet take no action, so we can assume you are out of jurisdiction. If you are an inspector, wouldn’t you know the proper channels to have them cited as opposed to posting this anonymously on the internet?
sanford31031 on 01/20/2005:
This sounds like a ex employee to me...
indygirl08 on 01/20/2005:
Looking at the profile of the person who posted this...as a nurse I highly doubt this restaurant cared much about the uniform. So are you an ex employee and if so, if these accusations are true, they need to be reported to your county health dept.
NeveragainAmazon on 01/20/2005:
A health inspector does have the legal ability to cite an establishment for noncompliance. Bingo,disgruntled ex employee.
speedy06 on 01/20/2005:
It appears to me, that to have witnessed all that was mentoned in post, this person needs to rethink her "profession". She would make a great detective.
indygirl08 on 01/20/2005:
I don't mean to seem confrontational, although that is my nature. But I have to know how as a nurse you would have the authority to conduct a complete inspection of this restaurant. And with that point, I think that if this a disgruntled employee these are some pretty harsh allegations.
NeveragainAmazon on 01/20/2005:
I do not read where she alleges anything. She states it was something that she observed...therefore she is entitled to her perception.
indygirl08 on 01/21/2005:
I was not implying that I am a nurse, it meant that on her profile it states that she is a nurse which in no way would give her authority to do health inspections. Unless she is a County health nurse which would give her connections.
Dr. Jeecheroo on 01/22/2005:
If you're an ex-employee, maybe you can hook me up with some deep fried tacos.
DebtorBasher on 01/24/2005:
If you found that in the bottom of your cup, it was probably because they recognized you as someone who complained before (and you were right to do so). I'm sure you've seen on TV, reports of what people due to the foods when they complain. You said you were in your uniform, and had the authority to do a complete inspection...but did you? No, you just went to the same manager you went to before. Not much of an inspection.
PTT on 02/12/2005:
Hey, speaking of Jack in the box..
Has anyone seen the girl that works the drive through at Chino Hills? She's blonde, fair skin, green eyes, and a really pretty smile. Anyone know her name?? I usually have no gas in my truck since I spend all my cash on sourdough jacks just to see her face and touch the change she hands to me..(sighh) -Petey
Anonymous on 03/24/2005:
The butt would be floating at the top. Are you a want to be health inspector? If you are you could have shut those places down. Sounds like a "fish story".

CAMedWmn on 03/28/2005:
Amazing. I am the original poster of the complaint. I have never worked for Jack In The Box nor any of its parent or subsidiary companies, affiliates, nor vendors.

In California, ANY healthcare worker may demand compliance with the healthcode, or have the business cited for failure to comply.

I have worked with JITB rep's to get the situation straightened out and bring the restaurant(s) back into compliance.

Oh, and since the restaurant is next door to the hospital I work in, I have more than a vested interest in bringing them into compliance. I don't want my patients getting sick, nor my coworkers.

Amazing how quickly others are willing to condemn or judge someone for pointing out a problem. JITB was far more cooperative and friendly than most of those who commented on this.
CAMedWmn on 03/28/2005:
Wow, such hostility for warning others of a potential problem!

Yes, I am mandated to report to county officials health violations. No, they didn't act, because they're swamped. I took the issue to Jack's HQ, and from what I am told they dealt with the problem quickly and effectively, eliminating the potential for harm to the general public. They also thanked me for pointing out a serious problem and for helping them in identifying the causes and people involved.

I wonder what would have happened if I said nothing? I guess I could have used the overtime pay, lol.
Anonymous on 07/10/2008:
well, I worked at a jack in the box and there were maggots crawling around in the taco sauce they put in the tacos. it is supposed to be remade every day but this taco sauce had been sitting out for about 3 or 4 days. I said something to manager and showed him the maggots and he told me to just keep quiet about it. I have no reason to make this up.
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Fast food my butt
Posted by on
Several times I have gone to Jack In The Box on Wax Road and all you do is wait.
Today went inside and there was only three people there, and they were waiting on their food.
10 mins. and never was waited on.
I don't think they have enough help.
Slowest fast food place I've ever been in.
We left and two that came in after us also left.
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Anonymous on 12/13/2010:
I had lunch at Jack Today and the food came out fast. Guess it depends on location
Starlord on 12/14/2010:
Just can't please some people. If it's fast, they complain the food is prepared ahead of time and kept under heat lamps. If it's slow, they complain about it being slow, not realizing it takes a bit of time to prepare food. Some people would complain if you hanged them with a silk rope.
biomajor on 12/14/2010:
He isn't complaining about slow food, but slow service. He waited 10 minutes without being served at all.
tnchuck100 on 12/14/2010:
Another complaint that doesn't mean much unless you know WHERE this took place. "Wax Road" really doesn't help.
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Jack in the Box serves moldy food
Posted by on
SAN JOSE, CALIFORNIA -- They served me moldy food.
They hid it deep inside the food item.
I bought a breakfast burrito. I opened it and found mold on the flour tortilla, on the part that was folded in at one end.
They thought they could hide the mold so I would eat it without noticing.
I'm lodging a complaint with the county health department.
Yes, there are pictures.

http://i55.tinypic.com/2s85vnm. jpg
http://i55.tinypic.com/2v8lpjb. jpg
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Alain on 12/12/2010:
Let us know what the Santa Clara County Health Dept. has to say about it.
Anonymous on 12/12/2010:
I don't believe they intentionally hid the mold from you. From the looks of the pictures, I'd say it was more of an oversight. That doesn't excuse the fact that the establishment had moldy tortillas, but to insinuate they did it on purpose is a pretty hefty accusation.
trmn8r on 12/13/2010:
Yep, there is absolutely mold there. It may not have been intentional. Did you catch this while you were there, and ask for a replacement?

Eating out is riskier than at home. Unfortunately there isn't always the same attention to detail you would use. I do it less than I used to.
azRider on 12/13/2010:
I'd let the main office know about this. Call Jack himself. Since the big issue in 1993 where tainted meat was sold, and lives were lost, they are very proactive on getting things fixed. I think if you call the main HQ and tell them this they will jump on that franchise owner quickly. Jack in the box learned the hard way back then to watch the quality control. so today they move real fast on issues like that. but only if people call the HQ and let them know.
Skye on 12/13/2010:
OP, I was just wondering what caused you to open up and unroll the breakfast burrito in the first place? Did it have an odd taste?

Contact their corporate office, and let them know about the mold incident.
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Jack In The Box advertisement
Posted by on
I will not patronize a Jack In The Box ever again. The advertisement showing people stripping off their clothes is terrible, especially for a restaurant that caters to children.

Good By Jack In The Box!!
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Anonymous on 09/08/2009:
Here we go folks.
Ben There on 09/08/2009:
Of all the fast food places, I would say they cater least to kids. Do they even have a kids meal?
andbran on 09/08/2009:
you know that in a month no one will even remember the commercial. and I haven't even seen it.
Crown Jules on 09/08/2009:
Okay, this site really needs to have available one of those emoticons showing a head banging against a wall. Personally, I think the commercial is kind of dumb, but people are just too dang sensitive these days. The smallest thing can set someone off in an absolute tizzy.
Ben There on 09/08/2009:
At least Spongebob is not stripping. That would be the end of the world.
Anonymous on 09/08/2009:
I like square butts and I cannot lie
Anonymous on 09/08/2009:
Anyone see that commercial for the lady shaver that also trims? Every time the girls in the commercial walk past a bush, that bush chnages shape to a square, an oval, circle, a straight line. It's my brother's favorite commecial.
D. Aliff on 09/08/2009:
^ I've seen that commercial and I for one will never shave my bikini line again!
TGT101 on 09/09/2009:
Do you ever take off your clothes?
Anonymous on 09/09/2009:
DigitalCommando on 09/09/2009:
Showing partially clothed people is not designed to sell food, it is designed to make you stay on that channel. But then again, you could go back into your cave and pull the boulder back tight, if you can't deal with the reality of today.
Anonymous on 09/09/2009:
"Showing partially clothed people is not designed to sell food, it is designed to make you stay on that channel."

If I remember the commercial correctly, none of those people that were stripping made me want to stay on that channel. lol. I saw a lot of granny pannies.
Anonymous on 09/09/2009:
marvelyn, idk who this jack character thinks he is. not only was the commercial tasteless but omg those people were fugly. what was he thinking using ordinary looking people anyway? made me lose my appetite. you get a very helpful from me.
Anonymous on 09/10/2009:
Well good for you. You now have something to occupy your time.
Jack Waters on 07/11/2013:
My mom, my wife and myself will NOT patronize ANY Jack-in-the-Box because their advertizements are naughty!!!
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Posted by on
WILLIAMS, ARIZONA -- I went into the Williams, AZ. Jack in the Box to eat lunch. A WHITE worker in the food preparation area rubbed his nose really hard with his fingers, then immediately continued preparing food, touching the meat with those same fingers. It was disgusting and I left.
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DRVROFRED on 05/04/2009:
Would it have been more satisfactory if the worker were: BLACK,BROWN,YELLOW,RED??
Anonymous on 05/04/2009:
I think the ethnicity of the worker is not important. A nose is a nose is a nose, regardless of the pigment of the skin attached to it. The fact that the employee was unsanitary and touched his nose would gross me out too. You did the right thing by walking out.
Anonymous on 05/04/2009:
The race of the worker is snot important.
Anonymous on 05/04/2009:
LOL Ken!! too funny!

Maybe they were the only WHITE worker there, and the OP was just making sure JITC knew which one to discipline??
BokiBean on 05/05/2009:
What does "Kraut" mean in reference to this review? Anybody know?
DRVROFRED on 05/05/2009:
Must be the white-German employee. Unless the poster got confused with the nose picking and thought they were in WienerSchnizel. Good question I didn't notice that.
P.S. I'm German so don't attack me for the word, I've been called that a lot but in fun so I'm not offended. Actually, I'm German/Indian so I guess the worker would have difficulty with my type.
Anonymous on 05/05/2009:
I'm a quarter German so a 1/4 of me is offended by this post
Anonymous on 05/05/2009:
He probably worked at Dominoes prior to JIB, and he's struggling through his rehab. If he rubbed, yet didn't blow, sounds like he's making strides.
madconsumer on 05/05/2009:
"A WHITE worker ...."

so what you are saying, as a raist, only white people do this?
Principissa on 05/05/2009:
So um, if he was Asian, Black, Purple, that would have made him rubbing his nose better? It doesn't matter what color this person's skin was, he did something disgusting, and it should have been reported to the manager and the health department.
Anonymous on 05/05/2009:
It's Williams Arizona of course he was white. I'm not so much bothered by the word 'white' but I am curious why the OP felt the need to capitalize the entire word.
NofriendofAX on 05/05/2009:
Would you like a booger with your burger. It's on special today!
Starlord on 05/05/2009:
Maybe the OP is black or Hispanic. Regardless, using the term Kraut or emphasizing WHITE is racist and very offensive. Mentioning the ethnicity of anyone in a post is unacceptable. One of my very first posts in M3C was tampered with, because I identified it as an ethnic restaurant. The identification was necessary because only people of the ethnicity involved practiced the particuar custom. I see nothing wrong in a review identifying a restaurant as Mexican, Chinese, Mongolian, Thai, Japanese or any other ethnicity if that is how the restaurant is advertised and classified in the phone book. To have your mouth set for a chimichanga, t would bedisappointing to realize the restaurant you see isa sushi bar.
Anonymous on 05/05/2009:
Ar-14, while not only showing your shallowness, we take deep offense to you for mentioning what color we are as well! We are all green on the inside!!!

Signed, Nostrils!
DRVROFRED on 05/05/2009:
Sorry YAYA. a 1/4 of me apologizes.
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Dirty Commercial
Posted by on
Sweaty man showing his stuff to other man its just nasty and doesn't need to be on TV.
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azspots on 09/08/2008:
I turn the station every time it comes on. I think it is simply GROSS.
MRM on 09/08/2008:
We don't have Jack In The Box establishment nor the commercial in Virginia.
Anonymous on 09/08/2008:
MRM, you're lucky.
Anonymous on 09/08/2008:
I don't think the commercial is necessarily appropriate myself (however I personally think it's hilarious), but it is far easier to explain to my 8 yr old then the commercials that are suggestively advertising sex..like the latest 501 commercials, now those are nasty!
MRM on 09/08/2008:
But I would like to try their meals. I'm up for anything!
Anonymous on 09/08/2008:
The Jumbo Jack with cheese isn't too bad. But an In-N-Out burger is far better. ~~JMHO~~
Anonymous on 09/08/2008:
I'd make nice with basher for an In-N-Out double-double. Dang, that's one quality burger I'll tell ya what.
Anonymous on 09/08/2008:
I'd send you one but I'm not sure what shape it would be in when it got there.
Crown Jules on 09/08/2008:
My mom hates that Jack in the Box commercial, too. She doesn't see what it has to do with selling hamburgers. I'm indifferent towards it. I don't hate it but I don't like it, either. But I agree with justcuz that those new Levi 501 commercials are way too suggestive. I'm not a prude by any means, but I think they cross the line.
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Incredibly bad Experience
Posted by on
FRANKLIN, TENNESSEE -- I had my first (and last) meal at Jack in the Box recently. Actually I didn't even eat the meal. I stopped for breakfast at the one in Cool Springs. Well, they stopped serving. I said I thought it was 24 hours. She (bored teenager) said it was only to 10. I pointed out it was not 10 and she said, "We're not serving breakfast."

I said, "Well.." and she got this exasperated look and started sighing and tapping her fingers and put down her head. I ordered a fish sandwich that took forever (the kids discussed their sex lives) then got possibly the foulest thing I ever put in my mouth. I mean it was rancid. I said I couldn't eat this and her friends giggled. She literally threw my money on the counter (including change), never apologized, never said "Come back" (as if I would). Do companies conduct even a minute of training?

Summary: Avoid this place like the plague
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miketech on 07/30/2006:
Well you want a chep meal in a hurry, you get what you pay for.
Noneill on 07/30/2006:
I hope you watched them make the sandwich. Makes me highly suspicious when food servers giggle.
Sparticus on 07/30/2006:
I hear ya Noneill. I don't know what it is, but when those kids get to whispering and laughing, I start to think I'm getting some sort of surprise in my food. I spent 4 years working in the fast food industry when I was growing up. I know what goes on... and you are right to be suspicious.
Anonymous on 07/30/2006:
As a former fast food employee...I agree with Sparticus.
beanbagbritches on 07/30/2006:
Sounds like you're exaggerating a little. Come on, she threw the money at you? Seriously now.
DebtorBasher on 07/30/2006:
They probably Jacked In The Box!...sorry, I never like the name of that place.
DORCAS on 07/30/2006:
Unless you've actually had someone throw money or the receipt or whatever at you it's hard to imagine. It's a bit (just a tiny bit) exaggerated but when they toss your money or bag of food on the counter I feel that defines throwing it at you. And yes I've had that done without any reason other than your a bother to their social life. A large part of the youth nowadays (not all)don't appriciate a job no matter what it is as they have most things handed to them. There is no pride in what they do, it's just a paycheck for a stereo or clothes or movie money etc. There will almost always be another job somewhere else that is short term. And most important of all "NEVER" piss off someone that is handling your food! I can't believe how many people haven't learned that by now. DB probably had it right with what happened to the sandwich. BLECHHHH
Anonymous on 07/31/2006:
Ambition will take you,
And ride you too far and,
Conservatism bring you to boredom once more.
Sit down by the river
And watch the stream flow
Recall all the dreams
That you once used to know,
The things youve forgotten,
That took you away,
To pastures not greener but meaner.

Love of the simple is all that I need,
I've no time for schism or lovers of greed,
Go up to the mountain, go up to the glen,
When silence will touch you
And heartbreak will mend.
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terrible service
Posted by on
GREENWELL SPRINGS, LOUISIANA -- Yesterday Morning I went to the Jack In The Box
store on Wax Road in Greenwell Springs,LA.
I ordered 2 Jumbo Jacks at the drive through.
Before I could order my drink the lady yells out,
$2.16 drive around. when I get to the window she opens it, sticks out her hand, without saying a word. Takes my money, slams the window and goes for a while, comes back with my food,opens the window and looks at me like I'm an alien or something. She sticks the bag out the window without a word and slams it back.No thank you, no have a good day. I think if people don,t want to serve customers, don't get in the customer service business.
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Dr. Jeecheroo on 02/13/2005:
You're going to have a sour apple in no matter what business it is. Not everyone gets a customer service based job because it's what they like to do; a lot are working just to pay their bills and/or college and I don't think working at a place like Jack in the Box is very pleasant, unless you get free deep fried tacos of course.
holycrap on 11/30/2005:
a person died from ecoli poisoning at JITB a few
years back.
Anonymous on 08/24/2008:
I hate when people take their emotions on the job. It's your JOB. You do what you have to do. And if you don't like said job, get an education and get a better one. Don't take it out on your employee.

Next time this happens to you sit there and wait until you're called again. Even if a line backs up all the way down the road. That's what I do. And if something is wrong with your food, bring it in, tell the manager. When you get home, contact the general management.
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Posted by on
WILLIAMS, ARIZONA -- I went into the Williams, Az. Jack in the Box to eat lunch. A Mexican worker in the food preparation area rubbed his nose really hard with his fingers, then immediately continued preparing food, touching the meat with those same fingers. It was disgusting and I left.
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Anonymous on 09/13/2006:
Did you have to mention his nationality? Next time order the fish.
Anonymous on 09/13/2006:
Don't you eat Mexican food?
Anonymous on 09/13/2006:
Do they serve chicken wings?
Anonymous on 09/13/2006:
Can you say "keep your nose clean!" in Spanish?
Anonymous on 09/13/2006:
Yeah, adios!
Anonymous on 09/13/2006:
Mi no (eat here) la cocina y malos!
Dr. Jeecheroo on 09/13/2006:
Damn illegals!
Anonymous on 09/13/2006:
Mi no illegales, mi fry cook.
Anonymous on 09/13/2006:
What's wrong with a little nose cheese in your food? (Bleeeccch)
Anonymous on 09/13/2006:
Sick! *hurling*
Anonymous on 09/13/2006:
Uh, I was going to post the main ingredients of nose cheese, but decided I better not risk grossing myself (and everyone else) out. Good call, eh? *sigh* it was a good list though, including nutritional values.
DORCAS on 09/18/2006:
So that's what the (meat)really is. Mexican nose gunk!
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