UNIVERSAL CITY TEXAS -- Since going under new management the past month or so this location is terrible! The manager girl is young, unprofessional, and rude. I always hear her treating her employees like crap when I go there for breakfast 3 times a week. And now they are so slow - used to be fast and friendly not anymore! I'm going elsewhere now.
ARLINGTON, TEXAS -- I decided to go to Jack In The Box after school. I even went through the drive (something I rarely do). I ordered a number 9 which was a combo for 5.99. The total was a bit high so I calmly told what the price on the board was. They had someone go outside to look at it. Instead of giving me the 5.99 price of the meal I got the meal for free. This is what can happen when you don't yell or scream at someone for an error.
Several times I have gone to Jack In The Box on Wax Road and all you do is wait. Today went inside and there was only three people there, and they were waiting on their food. 10 mins. and never was waited on. I don't think they have enough help. Slowest fast food place I've ever been in. We left and two that came in after us also left.
SAN JOSE, CALIFORNIA -- They served me moldy food. They hid it deep inside the food item. I bought a breakfast burrito. I opened it and found mold on the flour tortilla, on the part that was folded in at one end. They thought they could hide the mold so I would eat it without noticing. I'm lodging a complaint with the county health department.
INLAND EMPIRE, CALIFORNIA -- The following applies to the Jack In The Box restaurants in Chino, CA (Walnut and Central) and Riverside, CA (Riverside and Central): Diners should be aware that these two restaurants use unsafe and unsanitary food handling practices. In both restaurants, I observed employees scratching/picking noses/ears/teeth/butts (I kid you not) and then handling the prepared/unprepared foods immediately after without washing or even gloving hands. Likewise I observed at least one employee from each restaurant not washing their hands after toileting (no water flow heard. They didn't even flush).
Employees were observed picking up trash from floor, cleaning surfaces or the floor, etc. and then moving immediately to handling prepared/unprepared foods without washing hands or even putting on gloves. At the Chino location, I observed an employee serve food that had been dropped on the floor to a drive-through customer.
In the case of both stores, I made immediate contact with the managers to discuss my observations. I then asked if the manager or at least one employee had any training in food handling (with subsequent certifications). I was told they are exempt, and as such did not. Both managers acknowledge the practices I observed were wrong, and that they would correct it immediately. I informed them I would return in one week to see for myself. Needless to say, I did not eat the food that day.
One week later, I observed the same unsafe and unsanitary practices. This time, I was wearing my work uniform, which made clear I was now officially on duty and had the authority to conduct a complete inspection to find violations. You would think this would prevent most if not all of the violations I had observed a week earlier.
It didn't. In fact, it was worse. In one case, my drink had a cigarette butt and two empty creamer containers in it, near the bottom. Thank God I was pouring it out instead of drinking it when I made the discovery. I again confronted the managers and was told the behavior would be corrected. It wasn't. Hence the reason I am posting a health warning.
FRANKLIN, TENNESSEE -- I had my first (and last) meal at Jack in the Box recently. Actually I didn't even eat the meal. I stopped for breakfast at the one in Cool Springs. Well, they stopped serving. I said I thought it was 24 hours. She (bored teenager) said it was only to 10. I pointed out it was not 10 and she said, "We're not serving breakfast."
I said, "Well..", and she got this exasperated look and started sighing and tapping her fingers and put down her head. I ordered a fish sandwich that took forever (the kids discussed their sex lives) then got possibly the foulest thing I ever put in my mouth. I mean it was rancid. I said I couldn't eat this and her friends giggled. She literally threw my money on the counter (including change), never apologized, never said "Come back" (as if I would). Do companies conduct even a minute of training? Summary: Avoid this place like the plague.
GREENWELL SPRINGS, LOUISIANA -- Yesterday Morning I went to the Jack In The Box store on Wax Road in Greenwell Springs, LA. I ordered 2 Jumbo Jacks at the drive through. Before I could order my drink the lady yells out, "$2.16 drive around." When I get to the window she opens it, sticks out her hand, without saying a word. Takes my money, slams the window and goes for a while, comes back with my food, opens the window and looks at me like I'm an alien or something. She sticks the bag out the window without a word and slams it back. No "thank you", no "have a good day". I think if people don't want to serve customers, don't get in the customer service business.