LITTLE ROCK, ARKANSAS -- Thanksgiving and my wife and I are traveling to Arkansas from South Carolina. On the way back to SC from AR, the car started acting funny after just passing Little Rock, Arkansas and I decided it was probably a good idea to pull over to a gas station and check it out.
As soon as I cut the car off, we were unable to start the car again; and it made the clicking noise that a dead-battery-car would make when trying to turn the key ignition. This was probably around midnight at this time and I figured I had USAA auto insurance and would call them and give them a try. I did and they told me their provider, Jack Rabbit USA, would call me promptly and provide me information with help to be received within the hour. Great!
But unfortunately the man never showed. I called the number provided to me and talked to the dispatch lady, Cindy, and she could not reach her employee. She even confirmed that on her computer, it read that his GPS signal read 12 miles away from my location... after 1 hour! She gave me some options and at this point my wife and I shook our heads and told her to cancel and call USAA and tell them that they canceled and that I am calling family to help.
Long story short, the alternator had given out in our vehicle and my cousin and I towed the car back to his house (about and 45 min away) and we bought and swapped out a new alternator the same morning. I really hope USAA will cancel their contract with Jack Rabbit USA. In a time of need and they did not come through. Be sure to ask for another provider when told you are receiving help from Jack Rabbit USA.
BALTIMORE -- I left my keys in my car so I called my insurance for roadside assistance. At 3.38 pm I received an email stating that Jack Rabbit USA would unlock my car and to Expect arrival within 37 min. I waited for two hours then called the number that had been provided and was told two different reasons why he was late - He was stuck in traffic. He was doing a job that ran late. Eventually he arrived 1hr & 45 minutes later in an unmarked van and had a sweaty, bedraggled appearance. It only took him five minutes to unlock however he never asked for my ID and refused to tell me where his job was located. If you need roadside assistance.
KNOXVILLE, TENNESSEE -- My Roadside Company called them to assist me with a jump start. Long story short - they never showed despite saying twice they're on the way. I eventually (after 2. 5 hours) took care of it myself only to get a call from "Micheal" one hour and 15 minutes after their last ETA. He wanted to know if he could help. I explained the calls and lengthy wait, he was unfazed so I hung up on him.
CINCINNATI, OHIO -- I called KIA roadside assistance. After waiting 1 1/2 hours, I finally got to speak to someone. They said Jack Rabbit would send someone out. I was told 1:51. After many many calls to the dispatch, a car arrived to jump my KIA Optima at... 9:45! Sometimes I was told an hour more, a half hour or so, 27 minutes, 35 minutes... Each time I called dispatch it was at least 30 minutes later than the time I was told! Awful service!
JACKSONVILLE, NORTH CAROLINA -- I was traveling through Jacksonville North Carolina and stopped at a Walmart. I had a lot of stuff on my mind and locked my keys in my vehicle. My wife was very distraught so we called USAA and they sent out Jack Rabbit Roadside Assistance. The gentleman was out there in 15 minutes and had us on our way. Probably the quickest and best service we have ever experienced. Thank you William.
CINCINNATI, OHIO -- Ford Roadside assistance assigned Jack Rabbit to help me with flat tire. I spoke with Jack Rabbit driver twice. Each time he said he was on his way to me and I was next in line and that would be there in 30 minutes. I also spoke to the dispatcher three times, and she told me he was 20 minutes away. Both cited "high call volume" but assured me I was "next in line" and they were "on the way" to help me. "I'll be there in 20 minutes."
FOUR HOURS LATER, he never showed up. I believe they lied to me and took other jobs over mine, leaving me stranded in the snow, in 20 degree weather with a flat tire and an undrivable car. I asked to speak with supervisor, and dispatcher said she was not allowed to forward me to a supervisor. (?!) I tried to contact the company via their website, but every time I hit "submit" I received an error message!
I consider this fraudulent. Jack Rabbit is the worst and deserves to go out of business. I can't tell you how disgusted I am with Jack Rabbit's lack of human decency, let alone professionalism. I truly hope Jack Rabbit loses its contract with Ford Roadside Assistance.
MESA -- The Jack Rabbit employee that was sent to me by my insurance is by far the worst person I have dealt with. This guy hated life and apparently his job as well. He cussed out an elderly man and another gentleman that were trying to help the employee open my car. After multiple attempts at trying to open the car he said "I can't open it, have a good day." I don't even think he knew how to open a freaking car. Ridiculous! Sad that a random man was able to open my car with just a hanger instead of this stupid guy employed for a roadside service company.
LITTLE ROCK, ARKANSAS -- Response time was about 1.5 hours, was told 30 minutes. The guy showed up in flip-flops, I should have been skeptical there. He proceeded to get the jack out of his vehicle, puts it under my Jeep, heard a weird noise, he let bar go, it flings into the side of my vehicle resulting in a dent and scratch. His response, "Oh I'm sorry about that! The noise alarmed me."
So I said, "I think you have the jack in the wrong spot." He lowers the jack and moves it. He took my tire off and put the spare on lopsided. He started to pack up, so I told him I thought the tire was lopsided. He took the bolts off and was able to shove the tire back a full inch further. He lowered my vehicle and took off.
When he left I investigated the noise. He severely bent a bracket. I complained to Jeep Roadside, they told me to take pictures and get an estimate. Total damages done by Jack Rabbit... $1400. I've yet to hear if it will be covered, but know this... If Jack Rabbit is responding, decline and request a different service.
CINCINNATI, OHIO -- I was locked out. Call GEICO, and Jack Rabbit USA was assigned to help me out. I was told it took about 45 minutes. After 40 minutes, I got a call and the agent told me that the driver had a family emergency, and another drive would come in 30 to 45 minutes. I waited and waited. After 45 minutes nobody showed up. I called Jack Rabbit USA. The lady put me on hold for 7 minutes and then told me it would take another 45 minutes! I knew what she meant and told her to cancel the service. Quote from another reviewer - "Jack Rabbit is the worst and deserves to go out of business". GEICO, you should select a decent roadside service partner.
ORANGE, TEXAS -- My experience with this place is unbelievable!!! I waited 2-3 hours on someone that was always calling and saying they are on their way (from a private #) but never got there and canceled because they couldn't find me!!! Really??? Lies!!! So I called my insurance company which I also have roadside assistance (which is also Jack Rabbit) and I actually had a phone # show up. I waited almost a hour on him but he had no problem finding me!!! I asked him "how did you find me and the other one couldn't???"
He jump started me in less than a minute and I was on my way!!! He actually sat there and waited for me to hit the road!!! Thanks Reese!!! Good workers are hard to find so cancel because you can't find a lady stranded for 2-3 hours in the dark/cold??? You need to find another occupation buddy. This looks like the only company that roadside assistance deals with so if you don't have the time or patience... don't use them!!!