LITTLE ROCK, ARKANSAS -- Response time was about 1.5 hours, was told 30 minutes. The guy showed up in flip-flops, I should have been skeptical there. He proceeded to get the jack out of his vehicle, puts it under my Jeep, heard a weird noise, he let bar go, it flings into the side of my vehicle resulting in a dent and scratch. His response, "Oh I'm sorry about that! The noise alarmed me."
So I said, "I think you have the jack in the wrong spot." He lowers the jack and moves it. He took my tire off and put the spare on lopsided. He started to pack up, so I told him I thought the tire was lopsided. He took the bolts off and was able to shove the tire back a full inch further. He lowered my vehicle and took off.
When he left I investigated the noise. He severely bent a bracket. I complained to Jeep Roadside, they told me to take pictures and get an estimate. Total damages done by Jack Rabbit... $1400. I've yet to hear if it will be covered, but know this... If Jack Rabbit is responding, decline and request a different service.
CINCINNATI, OHIO -- I was locked out. Call GEICO, and Jack Rabbit USA was assigned to help me out. I was told it took about 45 minutes. After 40 minutes, I got a call and the agent told me that the driver had a family emergency, and another drive would come in 30 to 45 minutes. I waited and waited. After 45 minutes nobody showed up. I called Jack Rabbit USA. The lady put me on hold for 7 minutes and then told me it would take another 45 minutes! I knew what she meant and told her to cancel the service. Quote from another reviewer - "Jack Rabbit is the worst and deserves to go out of business". GEICO, you should select a decent roadside service partner.
ORANGE, TEXAS -- My experience with this place is unbelievable!!! I waited 2-3 hours on someone that was always calling and saying they are on their way (from a private #) but never got there and canceled because they couldn't find me!!! Really??? Lies!!! So I called my insurance company which I also have roadside assistance (which is also Jack Rabbit) and I actually had a phone # show up. I waited almost a hour on him but he had no problem finding me!!! I asked him "how did you find me and the other one couldn't???"
He jump started me in less than a minute and I was on my way!!! He actually sat there and waited for me to hit the road!!! Thanks Reese!!! Good workers are hard to find so cancel because you can't find a lady stranded for 2-3 hours in the dark/cold??? You need to find another occupation buddy. This looks like the only company that roadside assistance deals with so if you don't have the time or patience... don't use them!!!
FORT WAYNE, INDIANA -- Ran out of gas. Called Subaru and they arranged with Jack Rabbit to be there in 30 minutes. Got off the phone with Subaru and called Jack Rabbit to confirm the ETA, and a guy showed up 15 minutes later. Gave him a tip for prompt service and I was on my way. No problems.
FORT MILL, MICHIGAN -- Stranded at a restaurant when hubby locked keys in car. Our insurance company called Jack Rabbit Roadside Assistance. We got a text saying they would be there in 60 minutes. The tech called to let us know when he would be there. He came within the ETA, and had us back in our car just moment later.
BALTIMORE, MARYLAND -- After I was on hold 3x after they hung up on me. The guy finally showed up almost 2 hrs later. He didn't introduced himself. He rushed the job. When asked if he could put my wheel locks on he stated he could only put on one, rushed in his car, and drove off. I will never use this service again.
CINCINNATI, OHIO -- Ford Roadside assistance assigned Jack Rabbit to help me with flat tire. I spoke with Jack Rabbit driver twice. Each time he said he was on his way to me and I was next in line and that would be there in 30 minutes. I also spoke to the dispatcher three times, and she told me he was 20 minutes away. Both cited "high call volume" but assured me I was "next in line" and they were "on the way" to help me. "I'll be there in 20 minutes."
FOUR HOURS LATER, he never showed up. I believe they lied to me and took other jobs over mine, leaving me stranded in the snow, in 20 degree weather with a flat tire and an undrivable car. I asked to speak with supervisor, and dispatcher said she was not allowed to forward me to a supervisor. (?!) I tried to contact the company via their website, but every time I hit "submit" I received an error message!
I consider this fraudulent. Jack Rabbit is the worst and deserves to go out of business. I can't tell you how disgusted I am with Jack Rabbit's lack of human decency, let alone professionalism. I truly hope Jack Rabbit loses its contract with Ford Roadside Assistance.
MESA -- The Jack Rabbit employee that was sent to me by my insurance is by far the worst person I have dealt with. This guy hated life and apparently his job as well. He cussed out an elderly man and another gentleman that were trying to help the employee open my car. After multiple attempts at trying to open the car he said "I can't open it, have a good day." I don't even think he knew how to open a freaking car. Ridiculous! Sad that a random man was able to open my car with just a hanger instead of this stupid guy employed for a roadside service company.
JACKSONVILLE, NORTH CAROLINA -- I was traveling from Jacksonville, FL to Jacksonville, NC. On my adventure I started losing air pressure in my left rear tire. I stopped to air up as it was 1:30 pm and wanted to get where I was going. The next day I called my roadside assistance program and they sent Jack Rabbit out for the service call. The technician was prompt and very courteous. I am so happy that this provider was used in my situation. Thank you for providing excellent service.
I would like to warn consumers not to use this company!!! As past employee of 6 months I would like to state some facts!!! To begin with dispatchers are located through out numerous states and dispatch calls that are not within the same state they are located in. Therefore it caused many mix ups and hardships causing customers to wait extended periods of time and calls were not met within the eta (estimated time of arrival.) Example: dispatch would send a call to us field techs, the call would be in richmond, ky and the call would actually be in richmond, va. They also gave me the run around on my pay check and would not pay me on time.
Also, would deduct money from my check because they said they could not google map runs that were located on interstate exits, and only get base pay and continued to lose money. Had numerous disputes with management, not returning my calls, no number to reach the so called payroll department. Try to reach management and never could reach them and would always get voice mail & it would be full could not contact a person when needed with any issues.
It would take several days if I was lucky to have someone in management to contact me with any issue that I might have been having, such as: receiving my paycheck after invoices had been faxed so I could get paid, the longest duration to receive paycheck was 3 weeks and then they would deduct funds from my check prior to discussing it with me and I was always wrong and did not get paid. They are great on the phone, but do not follow through with anything they say. They are not registered with the bbb to file complaints. They have great talk, but can't follow through with what they say they say.. example being on time.
I felt sorry for a lot of the customer that I serviced because I could not arrive on time due to the errors from the dispatchers. I do not recommend anyone using the service from this company.. They are contracted through geico, allstate, assurance, nsd, signature, verizon wireless roadside assistance, at&t, sprint, select dealerships.. Sad to say, but you as a customer should ask before service are rendered which company is coming to assist you!!! Much more to post but not enough time!!!