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Jaguar Lakeside lies and has the worst customer service around!!!!
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MACOMB, MICHIGAN -- I was poorly treated by this "dealership". I am a resident of Brooklyn, NY and after finding the perfect car to purchase, a 2003 Jaguar, I contacted the dealership via email. I was pleasantly surprised when I was contact by email at 11pm that evening by a very enthusiastic salesman by the name of Louis. We corresponded for 1 day and I informed him that my wife would be coming to take delivery in 2 days. Instead, I decided to take a flight to Michigan in 2 days and drive the car home. I contacted Louis prior to my plane ticket purchase, while I waited for the airplane, when I landed and 5 hours before I was to come to the dealership. As I made my way down the highway to the dealership, I was contacted by Louis and told that he had some "bad" news. He stated that the car was sold an hour prior to his call and that he had no idea of why. My wife and I still went to the dealership where he proceeded to attempt to get me into various other vehicles that were nowhere near the caliber of the vehicle that I had been tricked into traveling for!!!

Louis knew very little about anything and proceeded to direct me to his general manager. The general manager attempted to tell me that Louis had given me a "courtesy" by calling me. Really?!?! After I traveled across country, you did ME afvor by calling when I was 20 minutes away?! Louis and this manager then attempted to sale us a vehicle that was $15,000 more than the price of the Jaguar. The Jaguar was $9,997 the truck that they attempted to sale me was $24,000!!! I attempted to give them the benefit of the doubt. I wished to work with them on getting a comparable vehicle. They screwed me around the entire following day and to no avail, I had to purchase a second one-way ticket to Brooklyn, NY.

This dealership is beautiful in its appearance but it is full of crooks and unscrupulous salesmen!! BEWARE OF THEM!!!!
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Anonymous on 11/06/2010:
Wow, Id be pretty POed too! Sounds to me like they played with you, told you they had the car until you were all the way on the other side of the country, to try to sell you another vehicle.
trmn8r on 11/06/2010:
Buying a car in this manner is fraught with issues. The dealer doesn't know if once you arrive, you won't follow through and buy the car. For that matter the dealer doesn't know you will actually arrive.

On your side, you don't know if the car is actually on the lot. You also don't know if it was advertised accurately.

I drove 300 miles once, and visited three dealers on the way, looking to buy just one car. I got the ads off Autotrader. Then I had to go home and take a bus back, to pick up the car I chose and had left a deposit on. It worked out great, but required time and expense on my part.

On the other hand, I had a woman drive from Ohio to Eastern PA to buy my car, based on an Autotrader ad. She had a cashier's check in hand. Trusting on her part. For my part, I had no other buyer. But if a buyer shows up first at a dealer with cash, they will have the upper hand. The dealer should have held the car for you though.
getoverit on 11/06/2010:
This is unfortunate, for sure. And car dealers being what they are, there certainly is a possibility that there never was a Jaguar for $9,997, or that it had been sold long before you ever got in touch with the dealership.

That said, you also didn't say anything about making any kind of agreement with the dealership that would obligate them to have the car available to you when you got there. For example, you made no mention of a deposit or agreement to buy on approval.

So, in a sense, it's reasonable to say the call to let you know the car was not available was a courtesy. That they would try to sell you something else is just good salesmanship. If you didn't like what they had, that's a decision for you to make.

Like trmn8br says, you might not have shown up at all. I bet that happens a lot. You placed a lot of trust in them and expected a similar level of trust from them. That's certainly reasonable and its a shame that things didn't pan out.
bcd on 11/06/2010:
Agreeing to purchase a car, sight unseen and not test-driven, are indications of an inexperienced buyer. Many auto dealerships look for these signs of weakness and tend to exploit them with bait-and-switch tactics.
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Do not Buy Jaguar due to poor service!
Posted by on
I have owned many cars from around the world Alfa Romeo, mercedes, B.M.W. ... One that I have purchased twice was Jaguar. I had the X J S , cute little v12 convertible. I traded it in for the top of the line X J R which is their biggest hand made sedan, with the sport options, wider wheels, detailing that matches the color and yes the almost 400 h.p. engine, very fast great car until ...

I purchased the car used and take great care of it, a synthetic oil change will cost you about $120.00 this is just on thing to be prepared for comes with the territory.

When I had the linear switch go it caused lots of problems, it locks the transmission and other things so the car cannot be stolen. When it went bad I could open the car and start it but not shift/ move the car.

I went to Jaguar dealer service (Woburn MA) I was told it was the linear switch and no problem "these things go once about every 10 years". I trusted them and paid the $1,500.00 price tag for the one part!

Being a Jag owner you have to be able to pay for this high end car, I just shoveled out $1,800.00 for brakes it was expected and I do not have a complaint about that.

My problem is the "new" Linear switch started to fail again about the 13 to 15 month mark. The dealership said the would not cover it because it was over a year old. I fought with jag. corporate for two weeks and they opted not to fix their error/faulty product.

As stated I don't mind paying for the up keep but to pay for the same item twice is unacceptable! They are not looking after their product like a world class car that cost 90K. This item is a computer switch, I can't reach it tamper with it break it or know where it is. So for a non- moving part that costs $ 1 ,5 0 0 to fail so soon they should be ashamed and honored to replace it.

Do Not Buy Jaguar! With lagging sales and the high cost/price tag they should be trying to win friends and not make enemies.

p.s. had similar problem with my Porsche they took care of it no questions asked and threw in extra incentive fro my problem.

My Jaguar has been a 6000 pound paper weight for months now.
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tnchuck100 on 01/02/2007:
I agree, that is an excessively high cost of ownership. What is in the trunk? Whatever it is it weighs ~2000#. The base weight of your vehicle is only 3940#.
Jop on 01/02/2007:
Really not a problem for me, I rarely buy Jags
Anonymous on 01/02/2007:
That reminds me, I have to replace the tail lights on my 1990 Astro Van today.
Anonymous on 01/02/2007:
Ford owns them before that they were crap as far as I am concerned. I worked for a lady that had one I took it to get the oil changed, $260.00. She got a little scratch you had to squint to see on a door, $1200.00. They do look good though.

"A member of Ford Motor Company's family of vehicle brands since 1989, Jaguar continues to flourish in the tradition that Sir William Lyons first defined 80 years ago".
Anonymous on 01/02/2007:
I wouldn't buy one just because I *hate* their commercials
bill on 01/02/2007:
I am on my 3rd XJ and I love the car. I had a problem with an O ring in the transmission on my first one. They had to replace it twice, but both times Jaguar did it for free. Other than that I have had no problems with them at all. I know Jags had a reputation in the past as being unreliable, but I think that has changed since Ford took over.
Anonymous on 01/02/2007:
Ken, good reason! Sheriff, DB called the cops and told them about the tail light so look out!
Ponie on 01/02/2007:
That reminds me, I have to untie my bike from the back porch so I can walk it down to the gas station to put air in the tires. Darn! Winter is on its way to my area and the six miles I walk to work each day can be covered more quickly if I take my main means of transportation in for a tune up. I don't mind paying the twenty-five cents for two minutes of air--it's worth it.
DebtorBasher on 01/03/2007:
That's enough out of you, you didn't think I'd find this comment, huh? Well, thanks to my new friend, Chuck...I DID!
Anonymous on 01/03/2007:
I told you where it was and chuck is just kissing up!
gb13 on 02/06/2007:
We have an XJ8 that exhibited the same issue. Got it home by removing the star plug next to the shifter and over-riding the parking lock. Our expert, a highly regarded Boston North Shore independent, found the issue many expensive hours later. He's still shaking his head at the stupidity of the design. Turns out that the power loom through the trunk lid is too tight; the trunk opens very wide; power loom breaks; shorts and eventually takes out specific electrics. Looks like the computer, but it isn't. He took pictures for the unbelievers. Figures it's a probable failure on many XJs. (now he knows about it, cost to fix is probably only a couple of hours work - email me...)

Overall, we really like the XJ8 to look at and drive. However, incredibly low resale (Woburn Jag offered $4k at 6 years), bad design points such as the engine-demolishing timing chain tensioners, don't encourage repeat buying. My BMW was very much more robust...
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Dangerous defect
Posted by on
Bought new, 2006 XJ8 Jaguar. AFTER 2,500 miles, gasoline started leaking from bottom of car. Fire Department rolled car into driveway, as gasoline poured onto driveway. Fire Chief said Jag DEALER must remove all gas from tray before towing car. Dealer said fuel seals failed, and replaced with same type seal; I believe fuel pump might have been changed this year. I asked for guarantee that this would not happen again, and it was told they could not assure me. I am petrified to drive this car, AND UNDERSTAND THAT IT IS A PROBLEM FOR SAME TYPE MODEL, BUT HAS JAG HAS NOT ADMITTED IT AS OF YET. CA
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bill on 06/30/2006:
I have a 2006 XJ8L with about 7k miles on it. I haven't had a problem but I think from now on I will periodically check for leaking gas.
Doc J on 06/30/2006:
I gave up on Britcars years ago. Starting in 1970, I owned a progression of British Leyland prods-Jag XKE, MGB-GT, MGB, Tri-TR6, and Spits. EVERY one of them had fuel leaks, fuel pumps replaced every 5K miles, and cheesy electrics ("Lucas-God of Darkness"). Still, I find myself pining for another. So sad...they're just not reliable enough to be daily drivers. When one buys a Brit, do so only if it is not your sole mode of transportation.
Anonymous on 06/30/2006:
Yoy need to seriously take a few minutes and report this to the NHTSA (National Highway Transportation Safety Asministration). If this happened to you, you can bet it will happen again to someone and they are the only organization that can institute a safety recall. You can do this via the internet at NHTSA's website. Good Luck
Anonymous on 06/30/2006: - Lemon Law guides for each state and general information. Punch in your car model here and of course this site was mentioned
I'd be scared too, I'm sure one of the above will take interest. Good luck
Doc J on 07/01/2006:
Don't hold your breath waiting for NHTSA to act. Leaks and electrical failures come standard on every Brit-built auto. This is not something arising in the last 3 years. If the NHTSA hadn't done something in 40 years, I doubt they'll be in any hurry with the 2006 complaints.
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