My family and I received excellent service from JAL. They were courteous, helpful, and friendly. The flight attendants kept our drinks refilled during the 16 hour flight to Beijing, and always with a smile.
On the flight home, I had a very ill infant who required oxygen. The representative for JAL, Hong Kong, gave superior help to me and my family. He confirmed the we had oxygen available the entire time, and arranged for a quiet room in Tokyo for my daughter; we had a 3 hour layover. They provided an escort for both HKI and Tokyo Int'l, to take us directly to the gates.
The airplanes were clean, even after such long flights. The temperature in-flight was comfortable, and the choice of entertainment was great. The food was tasty, also.
I wish all airlines provided this level of service and comfort!!