J.B. Robinson Jewelers

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Don't Waste Your Money/Time of Warranty Poor Repair
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STERLING HEIGHTS, MICHIGAN -- 02/27/00 Purchased ring and insurance for approximately $240. Ring had to be inspected every six months to keep warranty coverage. Total cost $3112.00.

03/28/09 Ring needed prong repaired; I missed the last 6 month check up, so I lost insurance coverage. Prong cost $88.00 to repair.

04/05/09 Re-purchased warranty for $159.00 after last repair.

12/24/10 Ring needed repair… fix prong and tighten center stone. Salesperson was able to rotate the diamond in the setting.

01/07/11 Approximate date of pick up. Did not notice color difference immediately because I did not put ring on right away. I was tanning and often do not wear my ring(s)/jewelry.

01/17/11 This is an approximate date. I did not get the yellow slip back when I returned the ring this time. I returned to JB Robinson with the ring because of a copper color across the top of the ring and around the diamonds. The ring was sent back to the repair shop once again and I waited…….

02/15/11 My husband stopped to pick the ring up. It was still copper color and he refused to take it as it was. The yellow slip stated “Pls make gold: gold color in cracks and everywhere”. The band around my finger was not discolored nor was the inside of the ring that touches my skin. The gold was across the top and around the diamonds. JB Robinson put on slip: RUSH NEEDS IMMEDIATELY.

March ’11 We were promised by store manager that the ring would be fixed to satisfaction. When I picked it up next, it looked perfectly fine. I wore it about 2-3 weeks and noticed the copper coloring resurfacing all around the diamonds again. At this point, I started to do some research of my own and found out that when gold is heated at too high of a temperature, the gold takes on a copper color. This occurs because high temperature causes the copper alloy to rise to the top. The way to fix this is to polish it to remove the copper tone or plate the gold, which is what I believe the repair person tried to do, but the color surfaced again. I forgot to mention that while looking at the ring under my classroom microscope, one of the prongs had a hole in it. This was verified by Tonia and one other store personnel.

I called the store; they contacted the repair shop. The shop said that they would need to “test the ring for chemicals” and that they had never heard of a ring turning copper color. Ironically, this is how jewelers make Tri-Gold items by heating gold to different temperatures. At this point, I was a bit skeptical about the knowledge of the repair shop. I shared with her my findings in my research. I was then given the Customer Care number 1-800-732-8131 and connected with Elizabeth at ext. 6176. I went through the WHOLE ordeal with her one more time. She told me that I was to return the ring to the store and they were to send it out to another repair shop and not the original one because it would keep coming back in the same condition. I had told Elizabeth that I was taking the ring to another jeweler to verify or disqualify my findings about the ring being exposed to high temperatures before I left it at JB Robinson. Elizabeth assured me that they would not try to pull something over on me.

04/19-11 I got a call from Nicole as advised by the manager, Tonia Jackson, because she wanted to get the message out to me since she would be off until Thursday. Nicole told me that the repair shop determined that a chemical changed the color and perhaps I was taking a new medication or using something that caused the color to change. This is absolutely ridiculous. First of all, any medications that I use is what I have been taking for years. I am not using new cleaner nor have I come in contact with chemicals. I asked Nicole, “If it was indeed a chemical causing the color change, why isn’t the color changed on the underside of the ring…that part that comes in contact with my skin?” The copper color is only around the diamonds, which is exactly where the prong was fixed. I was put on hold about four times over the next 20 minutes so that she could try a find a contact number for me. Nicole then turned the phone over to Stacie. Things went from bad to worst. Long story even shorter, Stacie told me that they contacted customer service and that they stand behind what the jewelry repair store stated…the gold was breaking down because of a chemical and there is nothing they can do about it. I was to do whatever I needed (hire a lawyer, etc.) to recoup the damage done to the ring.

04/20/11 I have contacted Elizabeth twice…once last night after the call from JB Robinson and once at 10 am.

04/21/11 At this point, I have now left four messages for Elizabeth at Customer Care and no return call.

04/22/11 Ring was picked up from store. Repair stated that “tarnishing not caused by shop. poss. chem. contact or body chem.. mixing w/lotions, perfume, etc. on guest.” Ring was polished once again. The underside of the diamond again shows a reflection of copper coloring.

04/23/11 Taking ring to Massoud Jewelers in Troy for evaluation. As they suspected, the other repair shop used a “low karat solder” and the prongs were pitted with tiny holes in the metal. There was no indication of “chemical” contact or body chemical. They stated that it was clearly repair related. With absolutely no help from JB Robinson Jewelers and the fact that I spent $400.00 for warranty/repairs, I had to purchase a new band to set my solitaire diamond and the six enhancers into. The cost was $1800. Finally, I heard back from Elizabeth. She called the home phone, which I never gave her, instead of contacting me by my cell phone. She claims that she was out of the office, even though her answering message stated that she was busy with other customers and would get back with me as soon as possible. She, too, said that they stand behind JB Robinson repair shop. No surprise there.

04/23/11 Now is my turn to let other suspecting customers really know how JB Robinson treats their customers and their customer care service. I will be contacting Angie’s List, Consumer Reporting, Better Business Bureau, Facebook, Channel 7’s Ruth to the Rescue, etc.

     
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trmn8r on 2011-04-24:
I'd look into a small claims case. It sounds like this company took you to the cleaners. What a nightmare. I'm glad it's over, but it really cost you.
Venice09 on 2011-04-25:
Colors of gold are not made by heating the gold to different temperatures. They are produced by mixing pure 24K yellow gold with various other metals. The percentage of the other metals (copper, silver, zinc, nickel) produces the different shades of gold.
Anonymous on 2011-04-25:
Gold (by nature) is yellow. White gold yellows over time and requires periodic rhodium replating. Sounds like the repair brought out your ring's "whellow" and they are trying to milk you for a bunch of money when all you need is a cheap rhodium dip which they should provide FOR FREE since their repair caused the damage. Bunch of crooks.
trmn8r on 2011-04-25:
Venice - as I read it, the OP's research yielded that if 18kt, 14kt etc gold is overheated, some of the non-gold metal within may come to the surface.

Chemistry wasn't my strong suit, but this makes sense to me. Copper should have a lower melting point than gold, I believe. 18kt has 18 parts gold to 6 copper, 14kt has 14 parts gold to 10 copper.
Venice09 on 2011-04-25:
Blue, I have white gold pieces and they have not yellowed. Yellow gold is not plated to make it white. The color is achieved through a mixture of metals.
Venice09 on 2011-04-25:
Trmn, the OP stated that jewelers make colored gold by heating the gold to different temps. I am only saying that white and rose gold are made with a mixture of metals, not by heating.
trmn8r on 2011-04-25:
OK, Venice, I just wanted to point out I believe the OP is on the right track with this line of thinking: "[I] found out that when gold is heated at too high of a temperature, the gold takes on a copper color. This occurs because high temperature causes the copper alloy to rise to the top"

I worked on one of my mom's silver rings once (with a torch) and discolored it because I overheated it. Same thing, different metals.
Venice09 on 2011-04-25:
I didn't read past the tri-color part, so I'm not sure why the ring was damaged. I just wanted to point out that colored gold is not made by heating the gold.

trmn8r on 2011-04-25:
OK, Venice, we are focused on two different parts of the OP's complaint. It isn't that you didn't read far enough, you passed by it.

I spent 3 minutes trying to substantiate the OP's research on "Tri-gold" and came up empty handed. I don't think this would be true, unless there was a very controlled way of heating the item. Otherwise, its seems it would result in an uneven appearance.

I think the OP has the right answer to the root cause. It's too late - I'm outta here.
Venice09 on 2011-04-25:
By saying tri-gold, I think the OP means jewelry that is made with a combination of yellow, white and rose gold. That is what is commonly called tri-colored gold. That's the only thing I was commenting on.

Now go to bed!

Goodnight.
Anonymous on 2011-04-25:
Thanks for a well written review!! Looks like you're taking the right steps in getting the message out about this company. Hopefully others will not have to go through the experience you did.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
NEVER BUY FROM THIS COMPANY - SHADY COMPANY
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Rating: 1/51
AURORA, ILLINOIS -- JBRobinson has the WORST customer service of any company I have ever dealt with! The customer is NOT their first priority, their commission is! BE WARNED!

Here is my story: I bought an engagement ring in November 2011 from JBR Fox Valley, Aurora, IL. I proposed in January 2012. My fiancé wasn't happy with the ring so we took it back to JBR to pick a new setting and change the prongs because she didn't like the ones on the ring. The ring came back in the new setting; however, the setting/diamond was now crooked, there were gaps on the sides of the diamond, and the prongs were different sizes. So, we took the ring back AGAIN to get a diamond that was slightly larger in the table to cover the gaps, have the setting/diamond straightened, and have the prongs resized and consistent. The ring came back and now the diamond that was put in the ring was crookedly cut and they put the original prongs back on the ring that my fiancé specifically said she didn't want in the beginning. We took this botched up ring home hoping to just live with it since we were so sick of not being heard. Some time had passed and my fiancé just thought she would get a wedding band and just wear that (sadly enough). Well, the whole process started again. We ordered the band but wanted it shaved down to match the engagement ring. It came back unshaved. It doesn't even remotely match the engagement ring and we were told that was the only band that goes with that ring (which we found it was not – there are a few to choose from). So, we left again feeling defeated and very unhappy.

After numerous attempted phone calls to the store, and then calls not being returned, and visits to the store; we decided to just call JBR customer service to see what could be done, and hopefully just return everything. Customer service told us we had to go to a store, any store, to have the ring inspected and that they could help us. We went to the Joliet, IL location since we were sick of the lack of service and botched up repairs through the Fox Valley location. The assistant manager at Joliet, IL called corporate while we were there and corporate investigated our purchase and repair history. Part of the investigation is them calling the store of which the ring was purchased. Apparently, the assistant manager at Fox Valley is married to the manager at Joliet. The assistant manager at Fox Valley told her husband at Joliet not to return or exchange our ring and so he did not. In fact, he wasn't even on site that night but he called the Joliet store and specifically told the assistant manager to who was researching for us, not to exchange or return our purchase! WHAT?!

All we would have liked at this point in time was to not be treated like criminals and for JBR to compromise and at least let us return the wedding band; especially with the pattern of returns, visits and frustrations we’ve had with them! I really hope corporate JBR is aware of the shadiness that is happening amongst their stores! WORST CUSTOMER SERVICE EXPERIENCE EVER!!! Social media sites…here we come!

Don’t let this happen to you! Go to Zale to buy your diamonds!
     
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Buyer Beware
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OHIO -- If you are planning on purchasing from JRB or if you have already don so, such as myself, please consider this. My following experience, described below, show that JRB do not stand behind their product.

My wife, picked out her engagement ring from JBR. I admit I wasn't too enthusiastic about doing business with them but I was open minded, and furthermore I was stuck! They presented a slick sale pitch to me that the Extended Service Plan was included in the stated price. What they should have said was, "the Extended Service Plans (ESP) is additional, optional, and included in the bottom line price that I am telling you". I found this to be deceiving and borderline unethical. And I wound up returning to the store with my itemized receipt to get my money back for the ESP. Couldn't they have just been upfront and sold me on the benefits of the ESP rather than try to deceive me.

Furthermore, they boast that the diamond mountings are covered by a replacement guarantee as long as I have the ring inspected every so often. Sounds reasonable, right? Wrong! What they don't tell you is that if they notice or CLAIM to notice a loose stone, you must pay them for the repair in order to continue the replacement guarantee. Why wouldn't they just fix it and be glad that my diligence prevented then from having to replace the stone? And, if you chose not to pay for the so called needed repair, they will make notation on your account. How is that a guarantee? The only thing they guarantee is that if I pay them to keep the stoned set, they will never have to replace my stone!

Upon finding a loose stone on my wife's ring, I stated my discontent with this cleaver little loop hole in their plan. I then, very respectfully, stated that I was going to take the ring to an independent jeweler for the repair. My motivation to go to an independent jeweler included the price of service, turn around time, quality of service, and the proximity to my home. If those benefits didn't pan out, I would have certainly returned to JBR. Upon hearing that I was going to shop around the sales associate became enraged. She even hesitated to give me the rings back! I plan on returning to JBR after I get my repair to have my ring reinspected to continue the replacement guarantee. I can't wait to hear what they say about that!

Lastly, within one year, the plating on my wife ring is wearing off. It needs replated. Weather, this is normal or not is not the concern. My concern is that this should not be acceptable for any ring that is $1000+. Like I just said, I am aware that this will happen, but it should not be acceptable to a consumer. Consumers demand quality!

My advice to any consumer would be to avoid JBR. They clearly do not stand behind their product. I believe that good customer service will generate future business by virtue, it should not be designed as a ploy to lasso good customers into more charges.
     
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Poor customer service at store
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WESTLAND, MICHIGAN -- I went to JB Robinson Jewelery on OCT 21st 2011. I walked in the store with my girlfriend and checked out a few engagement rings.... As I was talking to the sales lady she mentioned a ring on sale for a really good price and making it sound as a GREAT DEAL, so she brought it out and my girlfriend actually liked it. So right there I said I want to put it in lay away. Everything was pretty good so far, then a month later after making big payments on the ring every week of almost half my check, I finally paid it off by NOV 20TH. So the lady said OK now we can go ahead and send the ring for re-sizing it and the promise date to get it back was DECEMBER 6TH (everything was OK up to that point).

Then I went to the store on DECEMBER 5TH NOT THE 6, I WENT A DAY EARLIER THAN THE PROMISE DATE. As I walk into the store there was 2 sale ladies and the manager. One of the sale ladies was busy with a customer and the other was talking to the manager and a lady that was there talking about stuff non related to sales. they were there talking for at least 10 minutes without asking me if I needed help... Finally the manager asked me have you been helped and I said yes I just come to get engagement ring because it was sent out for re-sizing, and I'm here a day early to see if its ready. The manager looked up my info in the computer and said to me IT SAYS HERE THAT THEY FOUND A CHIP ON ONE OF THE DIAMONDS AND THEY HAVE NOT SIZED IT YET! I WAS LIKE WTF. How come nobody called me to inform me about this??? The manager is like ohh I'm soo sorry let me call to see how long would it take to get it fixed. 15 minutes later she comes back and tells me its going to take 4-to-6 weeks to fix it. By that time I was more pissed. I said I want my $$$ back and she said it would take a couple weeks for them to send me a check. I'm like you know what I want the corporation number and your name. Then I left the store called the corporation. After another hour of waiting and talking to a lady there... she said WE WILL SEND ANOTHER RING EXACT TO THE ONE YOU BOUGHT FROM A DIFFERENT STORE AND WE WILL SIZE IT IN A MATTER OF 2 WEEKS AT MOST. I SAID I REALLY HOPE SO BECAUSE I WAS PLANNING ON GIVING IT TO MY GF ON CHRISTMAS.

ANYWAY the lady at the corporation was actually really nice to me and assured to me the ring will be on my hands by DECEMBER THE 19TH. I JUST HOPE ITS THE SAME EXACT RING AND WITHOUT ANY MORE ISSUES. ANYWAY THANK YOU FOR TAKING THE TIME TO READ MY COMPLAINT. I'M JUST TRYING TO KEEP CONSUMER AWARE. I'M JUST A HARD WORKER AS MANY OF THE CONSUMERS.
     
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Venice09 on 2011-12-06:
They definitely should have called you as soon as they knew the ring wouldn't be ready in time instead of waiting until you went in to pick it up. That is very poor customer service.

As soon as you receive the ring, I would have it checked by another jeweler to make sure it's in the condition it should be.

Congratulations on your engagement!
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Sterling JB Robinson EEOC Discrimination Case
Posted by on
WALDORF MD --

PRESS RELEASE
9-24-08

STERLING JEWELERS SUED FOR SEX DISCRIMINATION

EEOC Says Jewelry Retail Giant Discriminated Against Thousands of Women Nationwide

BUFFALO, N. Y. – Sterling Jewelers Inc., the largest specialty retail jeweler in the country, violated federal law by discriminating against a large class of female employees at stores nationwide, the U.S. Equal Employment Opportunity Commission (EEOC) charges in a systemic lawsuit filed yesterday under Title VII of the Civil Rights Act.

In its suit, the EEOC asserts that Sterling Jewelers pays its female retail sales employees less than male employees performing equal work and denies female employees promotional opportunities for which they are qualified. Sterling Jewelers intentionally discriminates against female retail sales employees by maintaining a system for making promotion and compensation decisions that is excessively subjective, and through which Sterling Jewelers has permitted or encouraged managers to deny female employees equal access to promotion opportunities and the same compensation paid to similarly situated male employees, the EEOC states in its suit.

The EEOC filed its lawsuit after first attempting to reach a voluntary settlement (EEOC v. Sterling Jewelers Inc., Civil Action No.08-CV 706, in the U.S. District Court for the Western District of New York in Buffalo). The EEOC seeks monetary relief, an order requiring the company to implement new policies and practices to prevent discrimination, training on anti-discrimination laws, posting of notices at the worksite, and other injunctive relief.

“We hope this case is a wake up call to corporate America that sex discrimination in employment must be taken seriously and addressed appropriately,” said EEOC’s New York District Director Spencer H. Lewis, Jr. “It should be a ‘no-brainer’ in the 21st century workplace that women deserve pay and promotional opportunities based on merit, not gender. Employers who fail to grasp and abide by the letter of the law do so at great risk.”

EEOC Philadelphia District Director Marie Tomasso added, “In granting managers discretion to make pay and promotion decisions, employers need to ensure that they are not also granting discretion to engage in sex discrimination. Every person deserves the freedom to compete and advance in the workplace as far as their talent and ability allows.”

In Fiscal Year 2007, the EEOC received 24,826 charges alleging sex-based discrimination, up 7% from the prior year to the highest level since FY 2002.

According to its web site (www.sterlingjewelers.com), “Akron, Ohio-based Sterling Jewelers Inc. is the U.S. operations of London-based Signet Group plc, making it part of the largest specialty retail jewelry company in the world. Sterling is the largest U.S. specialty retail jeweler as ranked by sales with 1,308 stores in 50 states. Its’ mall stores are known nationwide as Kay Jewelers, and regionally under a number of well-established and recognized names, such as JB Robinson Jewelers. Sterling's destination superstores are known as Jared The Galleria of Jewelry.”

The EEOC enforces federal laws prohibiting employment discrimination. Further information about the EEOC is available on its web site at www.eeoc.gov.


Sterling Jewelers Complaint
http://www.measuredup.com/review/sterling

Honestperson1 says: (1 year ago)
0
Working at Sterling Jewelers began as a good place to work. After about 1 week of employment my boss who was new to management began to bully me constantly, even went as far to tell their boss I was the problem after they found a letter address to human resources on their desk in a pad that I mistakenly left stating I wanted to be removed immediately only after a few weeks of employment. Never in my career have I had a problem with any of bosses. Every job I have ever had my bosses and I were friends and kept in contact when I left their organization. When I tried to approach my boss about problems and the behavior towards me they would get extremely upset then tell me it was me and EVERYONE knows, that was "SPOOKY" because I did NOT know a soul there. I kept to myself I was new in the position and the organization so I knew they were not telling me the truth. I thought I was living a straight NIGHTMARE and HAD gone to h. ll! I thought I was going to lose my mind working at STERLING JEWELERS. I knew I had a family to take care for this is why I continued to work there. I began going home to my family and friends stressed completely out, upset, and crying all the time and I mean daily. I was not sleeping at night at all and constantly complaining to everyone about my boss's behavior. The funny thing is upper management knew of the behavior before I was hired. I was told by team members my boss was SUPPOSE to change their behavior instructions given to them by upper management BEFORE I was hired. I could not understand why they would allow them to hire someone before they changed their behavior. This behavior was supported by their boss eventually it was evident. I was so stressed out I even went to seek help from a psychiatrist who told me my boss was a "BULLY BOSS" and get OUT of there. After a while I was a nervous wreck it was written all over my face and everyone could see it. I did not know my head from a whole in the ground. I worked very hard for Sterling Jewelers receiving exceed expectation performance evaluations included describing me as being someone who demanded more work "WHO DEMANDS MORE WORK" My boss was a COMPLETE CONTROL FREAK! My boss was allowed to disrespect us at any given time supported by their boss. When I finally could not take it any longer and went to HR who treated me as if I was the problem once her boss was involved but privately defended my concerns. The boss was allowed to stay employed with Sterling which means they supported my boss's poor decisions and behavior towards personnel. If I had been smart I should have left as the psychiatrist instructed and sued them in the very beginning. When my manager's boss found out I went to human resources he was very upset with me. He even in front of human resources threaten to fire (in so many words) me if I did not accept the situation the way it was. I was very devastated that I had come to work for an organization as Sterling Jewelers. I will never worked for them again. I am seriously considering suing the h. ll out of them for mental stress and discrimination. Example of my boss's behvior - One of my punishments was to give me work completely over my head outside of what I was hired and know how to do. I did not mind challenges but ensure you do not set someone up to "Fail". HR instructed my boss not to give me that kind of work anymore then explained to me my boss was trying to challenge me which was complete "HOG WASH"! You know if my boss was right in giving me that work they would NOT have told them NOT to give it to me. Working there was like a BAD DREAM!! There is NO structure, NO rules, and NO regulations and if there is they are ONLY meant to be followed by non management personnel.


Sterling Jewelers faces EEOC class-action discrimination suit ...
An EEOC attorney said discrimination complaints at Tampa-area Sterling stores “
verified systemic pay and promotion discrimination across the entire company. ... He pointed out that most of Sterling's store managers and employees are ...
www.businessmanagementdaily.com/.../Sterling...discrimination-suit/Page1.html -


Sterling Jewelers faces EEOC class-action discrimination suit

* By HR Specialist: Florida Employment Law
* 1/1/2009 - 4:00am
* Employment Law

Eight women from the Tampa Bay area have joined an EEOC class-action lawsuit against Sterling Jewelers, owner of Jared, Kay Jewelers and Marks & Morgan stores.

The lawsuit alleges that Sterling, based in Fairlawn, Ohio, pays women in retail sales positions less than men and denies them promotions “with malice or reckless indifference.”

Plaintiff Dawn Soot-Coons was serving as a temporary store manager at the Jared Galleria of Jewelry store in Brandon near Tampa when she found a payroll report left on a desk. It showed that “every male except one earned more—$2, $3 and up to $4 an hour more—than any of the females,” she told the St. Petersburg Times.

“Even the top female sales associate, who sold more than $1 million of jewelry a year, got $2.50 less an hour than a guy just hired with no jewelry experience,” Soot-Coons said.

An EEOC attorney said discrimination complaints at Tampa-area Sterling stores “verified systemic pay and promotion discrimination across the entire company.” Sterling gives local managers broad discretion, resulting in “excessively subjective” pay, the EEOC said.

David Bouffard, vice president of media relations for Sterling, told the National Jeweler trade magazine, “We take the allegations raised in this lawsuit very seriously. We are confident that these charges do not reflect the culture of this company.” He pointed out that most of Sterling’s store managers and employees are female.
     
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Venice09 on 2010-07-13:
Interesting.
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JB Robinson St. Charles Mall Waldorf Maryland Eye Opener
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WALDORF MD -- JB Robinson St. Charles Towne Center Mall Waldorf Maryland; I was scammed by the Sale Pregnant Sale Lady on June 15, 2010 this sale pregnant sale lady approach me and said she is in a store contest and needed a store credit application so she can Win a trip. I ask her please do not use it for store credit as I already have a Discover Card and I do not want to add one. This sale pregnant sale lady assure me that she would not use so I end up helping her. After a month I received a JBR store credit card. I am very disappointed as I did not apply. Then I have purchase a necklace also did not ask for payment protection plan. I was scammed by this sale pregnant lady. An eye opener; do not sign anything and make sure before leaving the store read your receipts first and make sure; you do your homework. JBR sold me a ring that cost $3500.00 while in Littman cost $899.00 shop around first before buying. Also be very careful in JB Robinson St. Charles Mall Waldorf Maryland they are slick and scammer. I went back to the JBR St. Charles Mall Waldorf, Maryland to return my ring they denied it as it is over 45 days. This sale pregnant sale lady is nasty, rude and very argumentative and do not respect her JBR store manager as she argue in front of me.

Thanks goodness for the JBR store manager she ended up refunding me. Customer service; of this sale pregnant sale lady is very poor and nasty.

I am not complaining just sharing my experience as a consumer that is why; I called it an "eye Opener" to educate shoppers and buyers like me whose naive and have a huge heart for others.

I have a huge heart; so I tried to help the sale pregnant sale lady to win her trip since she beg and pleaded for me to help her to win the store contest and I trusted her that indeed she will use the store credit application just to win the store contest not to apply a store credit card.

I just want to educate buyers and shoppers so that they won't be victimized like me. You see; they work in team work to get you.
This is how they operate; they practice this kind of behavior day in and day out. The District Manager says; your stupid why; did you sign it. I can't believed this is coming from the mouth of the Sterling District Managers. Then The District manager added most black people are from the ghetto; not knowing I do not even live in the ghetto.
Just because I am black it doesn't mean I am from the ghetto. No wonder why all her employees are rude as she herself is the rudest and nasty person ever existed. I thought we pass racismm already have no idea this kind of people still exist and around.

I see now; why JB Robinson have so many reviews and complaint. Read other JBR complaints all over 50 states. You will understand I am not the only victim here. This site is really helpful and an eye opener.

I did not go back to the pregnant sale lady; all of this happen in one day. I was scammed and de-frauded and taking my kindness to weakness as an stupid shoppers. I have no Axe to grind this sale pregnant sale lady just simply victimized of her sad story that she needed to win a trip for the store contest.

Anyone; who talk to this sale pregnant lady would believed her as that is scammer do; make a good story about themselves and make their self look good. Scammer often sound good and pleasant. If you were like me; who is a christian and wanted to help you would do the same thing as this pregnant sale lady is a professional scammer; she even sounds like an angel. This sale pregnant sale lady wanted to be a number one in there JBR store so she does what she does to make herself look great. The JBR store manager even said; there so many customer complaints about this particular sale pregnant lady but the HR of sterling company would not do anything because she is the top sale person in the JBR store.

I just want to educate the buyer or shoppers to watch out and do not be fooled by sweet talker like this sale pregnant sale lady who conned me good. This is an eye opener so that no one get victimized.
If I do not write this reviews then people like me will be a victim.

This is a very sweet talker pleasant sale pregnant lady; who depends on sale commission if she do not scammed you or future customer she would not sell at all.

Her store manager agree with that; that is why; she refunded me with my money as indeed this pregnant sale lady conned me! The JBR store manager was awesome; she made sure my money is refund not only that she made sure to remove the store credit card in 3 major credit agency
as I did not apply for this JB Robinson store credit card.

I just want consumer to be aware and be educated!!!!! Thank you. Found out there's many more people are complaining not only me; Sterling Jewelers Inc., the largest U.S. specialty retail jeweler, has been sued by the U.S. Equal Employment Opportunity Commission for allegedly “discriminating against a large class of female employees at stores nationwide.” It contends “thousands of women nationwide” are affected. The EEOC enforces federal laws prohibiting employment discrimination.

Sterling, in a statement to JCK, said it had investigated the allegations when they first arose, but couldn’t substantiate them, and “we do not believe these charges are valid.” It noted the majority of its store managers and employees are women.

"We take the allegations raised in this lawsuit very seriously,” said David A. Bouffard, Sterling Jewelers vice president, media relations. “We are confident these charges don’t reflect the culture of this company. Fairness, opportunity, integrity and respect are core values at Sterling.” He said the company will “defend ourselves vigorously against whatever legal action arises.”

The civil action was filed Sept. 24 in U.S. District Court in Buffalo, N.Y.

In it, the EEOC alleges Sterling “pays its female retail sales employees less than male employees performing equal work, and denies female employees promotional opportunities for which they are qualified.” It does this, the suit claims, “by maintaining a system for making promotion and compensation decisions that is excessively subjective, and through which Sterling Jewelers has permitted or encouraged managers to deny female employees” equal pay and promotion opportunities.

The EEOC said it filed its lawsuit after allegedly failing to reach a voluntary settlement with Sterling. It is seeking “monetary relief, an order requiring the company to implement new policies and practices to prevent discrimination, training about anti-discrimination laws, posting of notices at the worksite, and other injunctive relief.”

Sterling, headquartered in Akron, Ohio, (pictured) operates 1,414 stores in the U.S., trading as “Kay Jewelers,” “Jared the Galleria of Jewelry,” and several regional names. It has more than 19,000 employees. Sterling is the U.S. division of Signet Jewelers Ltd., the world’s largest specialty retail jeweler in the world, which is moving its headquarters from London to Bermuda, and its stock listing from London to the New York Stock Exchange.Sterling JB Robinson Waldorf, Maryland.Sterling Jewelers faces EEOC class-action discrimination suit

* By HR Specialist: Florida Employment Law
* 07-16-2010 Copied4:00am
* Employment Law

Eight women from the Tampa Bay area have joined an EEOC class-action lawsuit against Sterling Jewelers, owner of Jared, Kay Jewelers and Marks & Morgan stores.

The lawsuit alleges that Sterling, based in Fairlawn, Ohio, pays women in retail sales positions less than men and denies them promotions “with malice or reckless indifference.”

Plaintiff Dawn Soot-Coons was serving as a temporary store manager at the Jared Galleria of Jewelry store in Brandon near Tampa when she found a payroll report left on a desk. It showed that “every male except one earned more—$2, $3 and up to $4 an hour more—than any of the females,” she told the St. Petersburg Times.

“Even the top female sales associate, who sold more than $1 million of jewelry a year, got $2.50 less an hour than a guy just hired with no jewelry experience,” Soot-Coons said.

An EEOC attorney said discrimination complaints at Tampa-area Sterling stores “verified systemic pay and promotion discrimination across the entire company.” Sterling gives local managers broad discretion, resulting in “excessively subjective” pay, the EEOC said.

David Bouffard, vice president of media relations for Sterling, told the National Jeweler trade magazine, “We take the allegations raised in this lawsuit very seriously. We are confident that these charges do not reflect the culture of this company.” He pointed out that most of Sterling’s store managers and employees are female.
     
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GenuineNerd on 2010-07-02:
Jewelry does have a very high markup. In the case of Littman selling the same ring for $899, remember that Littman is owned by grocery giant Kroger, while JBR is part of a company that operates several different brands of jewelry stores. That saleslady is just trying to work up her quota, trip or not, since some jewelry store salespersons work on straight commission.
Obsfucation on 2010-07-02:
Seems like you do a lot of business with 'this pregnant lady', and you aren't happy with any of it. How is it you keep going back to her? And how did you think that submitting a credit application would not apply for credit? Do you have some Axe to grind with this lady?
Venice09 on 2010-07-02:
"JBR sold me a ring that cost $3500.00"

You bought the ring at that price. No one forced you to buy it without first comparing prices. It's your responsibility to comparison shop. The store is not going to do that for you.

You give a lot of advice in your review, so hopefully next time you'll know better and won't make the same mistakes again.
Anonymous on 2010-07-02:
At least you ended up getting your money refunded. Chalk up another win for the customer. Just goes to show what a little persistence can accomplish. I wish there were more customers like you who refuse to be dumped on by the likes of J.B. Robinson Jewelers.

Good job an good review!
Helpful on 2010-07-03:
I'm sorry that you were scammed gldc. This sales pregnant sales lady seemed to have really taken advantage of you. Unfortunately, some of the commenter's on this site aren't very nice or sympathetic either. I'm with you 100%!
GenuineNerd on 2010-07-07:
The chain has gone downhill since longtime Cleveland jeweler J.B. Robinson himself (he used to call himself "The Diamond Man" on Cleveland radio stations in the 1960's and 1970's) sold out to a corporation. Now JBR is just another mall jewelry store chain occupying prime corner mall space with other jewelry chains, often owned by the same conglomerate. (I remember reading where JBR, Rogers, and Kay, among other jewelry chains, are all owned by Sterling. They often occupy corner spaces in malls.)
DebtorBasher on 2010-07-07:
You're right Nerd. I used to collect for Sterling, and they included JBR, Rogers and Kay.
Ytropious on 2010-07-07:
My mom used to work for JBR. I remember walking through the mall of my own leisure a few years ago only to be flagged down by the JBR girls, all of which begged me to sign up for a credit card so they could win a cruise. I said no. Where I work we have to have your drivers license, and you have to input some private information like SSN and income into our pinpad to process a credit. How did they do it with just a signature? If you truly didn't know, that sucks, but I guess that's why you read everything you sign these days.
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J.B. Robinson jewelers BATE & SWITCH on DIAMONDS
Posted by on
WALDORF, MARYLAND -- To all those who have been victimized by JBR I hope my info helps, I feel your pain. Try to not let the anger and suspicion get you because then you are still allowing this store to victimize and control you just do your best to use the laws already in place and document the heck out of EVERYTHING and remember GOOD WILL ALWAYS PREVAIL, I promise. I don't have time to commiserate further so anybodys' angry words will stay with them not me but I did want to help others that may go through the same thing get them help with the numbers below. I had the law behind me so no matter what is said on here JBR HQ had to work with us or they knew we could and would take legal action.

JBR CHARGED US FOR THE MORE EXPENSIVE DIAMONDS BUT GAVE US THE MUCH LOWER QUALITY, MUCH CHEAPER DIAMONDS WORTH OVER A $1,000+ but once threatened with the states attorney down in La Plata, MD they quickly tried to work with us. I should have followed through so others on here didn't go through what we had.

JBR is owned by Sterling Corp in Ohio 330-668-5756/ 330-665-7907
Bill is or was at least a few months back the head/master jeweler out of Tysons Corner or White Marsh 410-931-5380
You can contact the FTC.gov or State's Attorney of your state or even Ohio's state or Attorney General or BBB but these last 2 can't really enforce much like the states attorney can.

I will share the basic story there are too many details. We purchased several pieces of jewelry there at the Waldorf, MD mall location. These pieces were designed on paper only and comparison ring we should them that we wanted was tiny, for a woman. What we received was very poor quality jewelry the womens rings were huge like a mans ring (Nico the jewelry maker at the time apparently for the whole east coast must be blind and or lazy because his work was extremely sloppy, so sloppy that when I returned a few weeks later to try to get the jewelry repaired JBR tried to say these brand new pieces were really ANTIQUES and my woman's ring was really a mans ring, till they saw the receipts and matching photos of the rings). One salesperson tried to help us out by talking to Maryland's headquarters because she too could see how horrible our jewelry really was till her job was threatened. We documented everything, who we spoke with dates, times and what they said JUST LIKE THEY DO and through much tenacity we found the STERLING CORPORATIONS though their customer service reps lie and deceive an angry sorry bunch I finally got a their SUPERVISOR. They saw I followed through wasn't nasty in return and was not bluffing and ready to go to the police (I had been ripped off and to the states attorney; every state has one different than the attorney general which I could wipe my ass with; they were no help).So SEVERAL YEARS later that JBR tried to force me to sign a paper that I wouldn't sue them and tried to make us repay for our ring but we didn't. Again the Sterling Corp had to get involved and they did or I did what I said I would I stood out front of their store and politely told every single customer my whole story. HQ forced the Waldorf JBR rep to give us our ring without signing. I still wish I had at least let the state attorney know their dubious dealings so others don't got through the same so if my info helps another then great.
     
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drugdoc121 on 2010-09-28:
"I stood out front of their store and politely told every single customer how my story. I didn't have to sign we got our ring and some other things from the store ". This smells of blackmail...
Solumina on 2010-09-29:
I have no idea what the letter was about. All I get is that you were unhappy with the ring you got. Kind of sounds like you are mad about it being a men's ring but I would assume that you would have seen the ring before you paid for it.
luvyourpets10 on 2010-10-03:
"Any comment that is considered inappropriate, user harassment, mean, insulting, passive aggressive or disrespectful will result in a strike. If you receive three strikes your account is banned." I see you didn't read your the guidelines or your own emailS to me. What a shame it sounds like you are trying to be passive aggressive (your nasty comments about men not seeing a ring that was designed on paper), insulting (both emails), disrespectful (the anger in your emails) AND harassing (both emails). WOW not sure why all the anger toward me voicing how I was victimized by JB Robinson...MAYBE you work for that store. Do you? You asked if I ever saw the ring they haven't made yet, you answered your own question. How do you see a ring that hasn't been made yet? I think you work for JBR. Boy 2 emails to me I take that as harassment. You must be so angry that one email didn't make your point, I guess with the first one not making much sense you had to email another? Boy anger is not good for your body so yours must be a mess.
raven2010 on 2010-10-03:
I am not a fan of chain jewelry stores. They all seem to churn out the same mass produced stuff.

You mentioned you bought several pieces and were not happy with the quality--why not return them immediately rather than keep them?
Anonymous on 2010-10-03:
I was wondering that too, Raven. Unless maybe it was custom jewelry they had to pay for in advance. But, I wouldn't have accepted it if it wasn't exactly what I had ordered.
raven2010 on 2010-10-03:
OH!! I didn't think of that, singsing.....I bet it was custom made. I wouldn't have accepted it either.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Batteries in Watched That Was Just a Nightmare
Posted by on
Rating: 1/51
OKEMOS, MICHIGAN -- My husband has many watches and took three in to get batteries. We were in there for over a hour to change the batteries. I told him something is wrong it shouldn't take that long, finally the gentleman came out and said he couldn't get the back on one of them so it would have to be sent out, then he proceeded to say the he ended up breaking the other one so that one would have to be sent out as well, and then on the third watch it just didn't work when the battery was put it. This was on June 12, 2014 they said it would take about 2 weeks. After about two or so weeks they called and said one of the three were ready. We didn't get in there for a couple of days and when we went in nothing was there or ready. They couldn't give us a time frame really no answer at all other than it should be soon. We then received a call on the one to tell us how much it would cost to be fixed we told them no just send it back to us. I finally called about a month later to see if they were back yet the gentleman told me it would be back on July 15, 2014. We still did not hear a thing finally he got a call that one watch was back. He went in pick up the one watch and asked about the other one. Finally one of the gentlemen in there explained the other watch which was his mother of pearl Invicta would not be in for awhile due to the fact they had to order parts from Invicta. That gentleman was helpful and said they would fix the watch that wasn't working for all the crap. So finally they called and said the Invicta was ready to be picked up. He went today and the mother of pearl face was cracked. Now all they want to do about it is a 50 gift card to use there.....

What a joke. You would think they would want to make all this right. This has been going on since June 12, 2014. I am so over all this crap with them.Do not get batteries in your watched changed there.....
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Craftsmanship and Care
Posted by on
Rating: 1/51
ZANESVILLE, OHIO -- My fiancé ordered my ring from JB Robinson on May 11, 2013 and they told him that since it was a custom designed ring that it would take a few weeks to get it made and in the way that he wanted. He picked it up May 25, 2013 and ended up surprising me with the proposal on June 1, 2013 with our friends present. I had my ring for 4 days and took it in to JB Robinson to get it sized because it was slightly big. Since I was sending it away to get sized I decided that I would like it engraved with our initials in cursive. I watched the sales associate write the note and they sent it away. Two weeks later my ring comes back to the store and they call me to let me know it is ready to pick up. When I go in to get my ring, the engraving is in bold block letters (not cursive as requested) and there is yellow on my white gold band. Simply unacceptable; so we send it back. They have my ring for another week and call me again on June 25, 2013 to let me know that my ring is in once again. I look at the ring and you cannot even read the initials that I requested be engraved into my band. They are on top of each other. At this point I am upset and crying in the middle of the store because they have not only messed up my ring for the 2nd time, it needs to be sent out AGAIN. I picked out a new font for the initials and told them that the numbers were good and not to change them. The manager was able to push back our first payment at my request because we did not wish to make a payment on a ring that I didn’t even get to wear the first few weeks of our engagement. We still get to pay the extra interest. I get my ring back June 28, 2013 and they have changed my numbers, and there is a dent in my band from where they have engraved my band.

At this point I have called it quits on getting any of my work done at JB Robinson. I took my ring and I have since gone to another jewelry store capable of doing work in their store. I had planned on buying our wedding bands at JB Robinson also, but have since changed my mind because of the poor craftsmanship and not so careful handling of my very expensive ring ($7100.00).

I could not be any more disappointed in my experience and do not plan on ever going back to purchase jewelry from this store. Would not recommend to anyone.
     
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StarStarStarStarEmpty Star
DON'T BUY FROM JBR
Posted by on
Rating: 4/51
JOLIET, ILLINOIS -- Don't waste your time with this store. My husband purchased my wedding and engagement rings from JBR and had no complaints at the time. However you must have them inspected every 6 months to keep up the warranty, if you don't the warranty is voided. We have been married 3 years so had them in maybe 6-7 times. Twice now I've had to have them sent out to repair cracked diamonds in the bands...how cheap are these diamonds, no one else I know has had to have small diamonds repaired in their rings.

With this second repair I have been waiting 3 months and still have no ring. I was told the rings were in so I went to pick them up and 1 out of 3 rings were in. I was then informed that my other two rings were sent to the home office repair shop and they were sorry I wasn't informed of that. 2 weeks after picking up the ring I got a call letting me know that is what was taking so long. I was told it would be 6-8 weeks before they were in. It's been 11 weeks and no one calls to update me. I've called multiple times to find out the status and the repair shop is either closed or says they're still working on getting the diamonds. I'm not sure what's taking so long it's a jewelery repair shop, this is their job!

I was told they should be ready in the next 2 weeks, but I won't hold my breath as the 6-8 week deadline came and went a long time ago. The worst part for me is I did not have my rings for my anniversary, pictures with my pregnant belly, and more than likely won't have them for the birth of my child and the pictures following the birth : ( I'd rather have a ring with a cracked diamond that's too small to notice than no ring at all, but I don't get a say in the matter.
     
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