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Never go back
Posted by Eislemike on 01/11/2012
VIRGINIA BEACH -- My Fiance purchased a citizen watch at JBR for my Christmas present. Before I realized it isn't worth it to me to have a watch(I have a cell phone). I decided to comparison shop. I found it for $200 cheaper at multiple reputable sources online. When I went to return it 14 days after she purchased it. The sales lady would not accept it back until I got on the phone with Customer service and threatened to go to every review site I could find and write about my experience. She then reluctantly took it back per their 30 day full refund policy. Even if they were not way over priced there is no way I would go back to them or their affiliates.
     
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Posted by Venice09 on 2012-01-11:
What was the reason for not accepting the return?
Posted by onlooker on 2012-01-11:
If you read through comments regarding on-line sales, and delivery for Christmas, even the reputable companies had trouble. I think your Fiance/e went the safe and secure and reliable repair warranty route that cost 200US$ more - S/he took it on the chin to get you a good watch and have it in hand for Christmas. After Christmas you wanted to return it fine.
Why were they denying the return - opened, used, reset, band sizing, special discounted price??
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Very inconvenient service plan, bad customer service, and jewelry does not get clean when you bring it in for care
Posted by Rjohnson060113 on 01/02/2012
WESTLAND, MICHIGAN -- When you purchase jewels from JB Robinson be careful because they are not going to mention that you are required to bring your diamond in every six months to be inspected and if something happens to it they won't cover it. When I went back to the store for service they we snotty, rude and acted as though they did not want to be bothered. When my jewelry was cleaned it came out looking just a bad as it did going in. They don't have a Smith so in order to get your jewelry cleaned properly and polished you have to bring it to the store, have them send it out for 7 to 10 business days at least, just for that. I didn't find that out until I got so upset from repeated bad customer service and still dirty jewelry that I finally just went off and told them everything that they had done up to this point to make me so sorry for being their customer, and then she told me about getting it sent off for about two weeks at least and don't bother going during the holiday when you have time because it takes even longer. How very, very inconvenient. I think that it is done purposely to detour me from bringing my diamond in for service because they are very nice when they sold it to me but not so much when I come back for service. I won't buy anything else from them, not that they care because they have so many stores it doesn't matter if they loose me as a customer. They have Kay, Leroy's, Jared, Sterling and the list keeps going. They talked to me very rudely in person and over the phone. I have learned my lesson, I will be more careful with selecting a store and read everything cause they are not going to explain it and go over anything with the customer. The customer service representative told me it is not the sale persons job to educate the customer, its there job to sell. Maybe you can save yourself the frustration that I feel by being careful, or not going to them at all. Who ever reads this will be better off than me. Good luck
     
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Posted by raven2010 on 2012-01-02:
What does your service agreement say about this topic? Words do not matter, writing DOES
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Poor customer service at store
Posted by Edgar67147 on 12/06/2011
WESTLAND, MICHIGAN -- I went to JB Robinson Jewelery on OCT 21st 2011. I walked in the store with my girlfriend and checked out a few engagement rings.... As I was talking to the sales lady she mentioned a ring on sale for a really good price and making it sound as a GREAT DEAL, so she brought it out and my girlfriend actually liked it. So right there I said I want to put it in lay away. Everything was pretty good so far, then a month later after making big payments on the ring every week of almost half my check, I finally paid it off by NOV 20TH. So the lady said ok now we can go ahead and send the ring for re-sizing it and the promise date to get it back was DECEMBER 6TH (everything was ok up to that point).

Then I went to the store on DECEMBER 5TH NOT THE 6, I WENT A DAY EARLIER THAN THE PROMISE DATE. As I walk into the store there was 2 sale ladies and the manager. One of the sale ladies was busy with a customer and the other was talking to the manager and a lady that was there talking about stuff non related to sales. they were there talking for at least 10 minutes without asking me if I needed help... Finally the manager asked me have you been helped and I said yes I just come to get engagement ring because it was sent out for re-sizing, and I'm here a day early to see if its ready. The manager looked up my info in the computer and said to me IT SAYS HERE THAT THEY FOUND A CHIP ON ONE OF THE DIAMONDS AND THEY HAVE NOT SIZED IT YET! I WAS LIKE WTF. How come nobody called me to inform me about this??? The manager is like ohh I'm soo sorry let me call to see how long would it take to get it fixed. 15 minutes later she comes back and tells me its going to take 4-to-6 weeks to fix it. By that time I was more pissed. I said I want my $$$ back and she said it would take a couple weeks for them to send me a check. I'm like you know what I want the corporation number and your name. Then I left the store called the corporation. After another hour of waiting and talking to a lady there... she said WE WILL SEND ANOTHER RING EXACT TO THE ONE YOU BOUGHT FROM A DIFFERENT STORE AND WE WILL SIZE IT IN A MATTER OF 2 WEEKS AT MOST. I SAID I REALLY HOPE SO BECAUSE I WAS PLANNING ON GIVING IT TO MY GF ON CHRISTMAS.

ANYWAY the lady at the corporation was actually really nice to me and assured to me the ring will be on my hands by DECEMBER THE 19TH. I JUST HOPE ITS THE SAME EXACT RING AND WITHOUT ANY MORE ISSUES. ANYWAYS THANK YOU FOR TAKING THE TIME TO READ MY COMPLAINT. I'M JUST TRYING TO KEEP CONSUMER AWARE. I'M JUST A HARD WORKER AS MANY OF THE CONSUMERS.
     
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Posted by Venice09 on 2011-12-06:
They definitely should have called you as soon as they knew the ring wouldn't be ready in time instead of waiting until you went in to pick it up. That is very poor customer service.

As soon as you receive the ring, I would have it checked by another jeweler to make sure it's in the condition it should be.

Congratulations on your engagement!
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Warranty Issues
Posted by Lhoffman on 09/13/2011
I bought a ring Nov 2009. I had it cleaned and inspected every 6 months or so per the warranty instructions. However, the last time that I had it done, 8-13-2011, the employee, Mitch, did NOT record the cleaning in the computer or give me documentation.(Everything was alright when he checked it out). As a result, when my diamond fell out 9-13-11, the warranty was voided because this employee did not document it or give me a receipt. As a result of this, I am complaining to everyone I know NOT TO SHOP AT JB ROBINSONS. He had my info pulled up, but couldn't type it in? I suspect this was done intentionally to void the warranty.
     
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Posted by trmn8r on 2011-09-14:
You may suspect this was done intentionally, but I'd want more evidence there is a pattern of this behavior to believe it to be so.

Not saying that you are doing this, but the store in return could allege that you forgot to bring the ring in for an inspection, and now are trying collect. It cuts both ways unless there is something on paper and/or in the computer.
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Total Experience was unprofessional, to say the least.
Posted by Apage.design on 04/05/2011
UNIONTOWN, PENNSYLVANIA -- December 2010 I dropped my ring off in the Uniontown, Pa JBR store to have it resized. After waiting three weeks, I received a call from them explaining that a diamond had fallen out and it would be sent out again for repairs. In February 2011 I moved to Morgantown Wv (still no word about my ring). Finally, near the end of March, I call the Uniontown store to check the status of my ring. The associate (Korie) explains to me that they have no record of me ever dropping off a ring at any of there store. She said the receipt I had was basically useless and

SHE PRETTY MUCH CALLED TO "A PERSON TRYING TO STEAL A RING."

Several calls later her story remained the same - her rudeness and unprofessionalism and name calling remained the same. She told me she checked everywhere, even calling corporate office with no records.

Finally I drove in, and same story, same woman.

I HAD TO CALL THE STATE POLICE TO FILE A POLICE REPORT. Then "suddenly she found the ring".. she called corporate office and found out my ring had been shipped to the Morgantown JBR. kinda fishy, huh?!

I travel and hour back to pick up my ring, and I kid you not, 20 after I'm home I notice a diamond is missing from my ring, yet again.


NEVER, EVER AGAIN WILL I TRUST JBR JEWELERS, AND NEITHER SHOULD YOU. I'm hoping tomorrow I can get my diamond replaced without a problem.. I'm not letting this ring out of my sight...and when it's done, I'm taking it to another company to be checked to make sure no diamonds were replaced with fakes.

     
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Posted by Venice09 on 2011-04-06:
That's amazing. Did they really think you would just walk away with receipt in hand and forget about your ring? How arrogant!

I have to say though, under the circumstances, you really should have checked the ring carefully before leaving the store. I think it's wise to never let it out of your sight again.
Posted by Anonymous on 2011-04-06:
Did you report all of this to their corporate? I would. And I would include the report filed to the state police. They should not charge you for anything, and if you had already paid, I really hope you were given a full refund. Let us know what happened when you took the ring back for the missing diamond.
Posted by Ytropious on 2011-04-06:
You didn't like them calling you a thief and you weren't, but what if that girl was not a thief either? She didn't re size your ring, and likely never touched it. For all we know someone above HER was pulling the wool over her eyes to steal your ring?
Posted by Venice09 on 2011-04-06:
Yt, if that's the case, it makes this even worse. I wouldn't do business with a company that does that to an employee.
Posted by edgar67147 on 2011-12-19:
they just did the same to me. in westland Michigan at the WESTLAND MALL. im extremelly pissed i dont know what to do!!
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Faulty Jewelry
Posted by DaLa on 03/03/2011
This is the worst jewelry store ever and I will NEVER purchase anything from there again. I bought a watch from them that was appearently scratched when I purchased it. When I tried to return it they said they wouldn't take it back because of the scratches it had, that it had been "worn." They are running a scam because the watch remained in the box from the day it left the store until the day it went back. I advise people to NEVER purchase anything from here and if you do you better check the jewelry VERY carefully. When I talked to corporate the response was "we talked to the manager and he said it was worn so we have to go by his statement since he's the manager " and she kept stating that the policy did not allow them to accept a worn watch.

If they can't accept returns of worn watches (even tough the one I purchased was never worn) they should not let people try them on.
     
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Posted by Skye on 2011-03-03:
If apparently it was scratched when you purchased it, why did you buy it? You could have told them about the scratches right there, and they would given you another watch, scratch free on the spot. Did the watch have that little protective clear cover, on top of the crystal?

I'm sorry, but I don't think they did anything wrong. I'm not sure what type of scam they are running. To me, it's more like buyer beware.
Posted by trmn8r on 2011-03-03:
This comes down to a difference of opinion in when the scratch was caused. Thus, it would be wise to examine such an item carefully prior to leaving the store. Even if you are right, there is no way to prove it.
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Months to repair
Posted by PF1961 on 02/27/2011
Bought the ring 1st of November in 2010 and now one week ago in Feb. of 2011 it is repaired. I was in and out of the store for months on the same issue of diamonds falling out. Never again will I go back and I even wrote a letter to all the big wigs and no response. My experience was just terrible and will never go back.
     
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Posted by Ytropious on 2011-02-27:
Hubs got my ring from Kay (which is also part of sterling jewelers) and they do free inspections. You can bring your ring in any time and have them check for a loose stone. Hubs bought the lifetime warranty on it which mandates we bring it in every 6 months for an inspection, and if a stone gets lost they replace it for free. Not a bad deal really.
Posted by Skye on 2011-02-27:
Did you ask them why it had taken so long, and what was their reason?
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JB Robinson Misleading Company Representation
Posted by Misay on 09/01/2010
WALDORF, MARYLAND -- JB Robinson Waldorf Maryland Sale Lady with a very dark haired Asian selling her own jewelry while working. I was approach while buying a ring.
Then when I came home I was very surprise she called me at home when I did not gave her my phone number guess she must have gotten it from the computer data. Then the following day she called me again and ask if I am interested to buy her jewelry. Then start talking how bad her co-workers.
WASHINGTON -- The law firm of Cohen Milstein Hausfeld & Toll, PLLC, co-lead counsel for the plaintiffs, announced that it has filed a class action lawsuit in federal court in the Southern District of New York on March 18, 2008 on behalf of 15 current and former female employees of Sterling Jewelers, the nation's largest chain of jewelry stores. Sterling Jewelers was charged with committing widespread sex discrimination against its female retail sales employees. Sterling Jewelers operates more than 1300 stores located in shopping malls and centers in every state in the nation. The stores operate under at least 12 retail brand names, including Jared The Galleria of Jewelry, Kay Jewelers, Belden Jewelers, JB Robinson Jewelers, Marks & Morgan Jewelers, Weisfield Jewelers, Osterman Jewelers, Shaw's Jewelers, Rogers Jewelers, LeRoy's Jewelers, Goodman Jewelers and Friedlanders Jewelers. The suit was filed by 15 current and former female employees who have worked at stores located in New York, Florida, California, Texas, Indiana, Missouri, Massachusetts, Nevada and New Jersey. The suit claims Sterling Jewelers has engaged in a pattern or practice of sex discrimination by denying female retail sales employees equal opportunities to be promoted into and within management jobs, and by paying them less than men performing the same work, at the same levels, in the same stores and at the same time period. The suit seeks fundamental changes to Sterling's personnel policies, as well as awards of earnings and benefits lost because of discrimination and compensatory and punitive damages.
"While Sterling Jewelers sold more than $ 1 billion in jewelry last year, it failed to p
     
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Posted by Venice09 on 2010-09-01:
I think you're complaint is about an employee trying to sell you jewelry on the side, but I'm not sure what the class action suit has to do with you. If you're not interested in buying jewelry from this woman, just tell her so.
Posted by jktshff1 on 2010-09-01:
I would have said something to the management of the business. Especially after getting calls.
Posted by Anonymous on 2010-09-01:
Was she trying to make you feel sorry for her so you'd buy some of her jewelry? I would have done what jkt said, she looked up your personal information on record with her employer and placed a phone call to you in an attempt to solicit a sale.
Posted by clutzycook on 2010-09-01:
In a lot of places, that alone is enough to get you fired.
Posted by Anonymous on 2010-09-01:
I agree clutzy. I know where I work, any employee contacts a customer by going into their account information w/o their consent would get fired on the spot. People that do that kind of stuff are really crossing the line.
Posted by Venice09 on 2010-09-01:
Just, I do think that's what the employee was trying to do, but I don't know why the OP went on and on about the civil action suit. It makes it sound like she's defending or justifying the employee's behavior. I would first tell her that I wasn't interested in buying jewelry so at least she'd have the opportunity to back off before possibly getting fired. If she didn't take the hint, then I would report her.
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Sterling JB Robinson EEOC Discrimination Case
Posted by Pangongbastos on 07/13/2010
WALDORF MD --

PRESS RELEASE
9-24-08

STERLING JEWELERS SUED FOR SEX DISCRIMINATION

EEOC Says Jewelry Retail Giant Discriminated Against Thousands of Women Nationwide

BUFFALO, N. Y. – Sterling Jewelers Inc., the largest specialty retail jeweler in the country, violated federal law by discriminating against a large class of female employees at stores nationwide, the U.S. Equal Employment Opportunity Commission (EEOC) charges in a systemic lawsuit filed yesterday under Title VII of the Civil Rights Act.

In its suit, the EEOC asserts that Sterling Jewelers pays its female retail sales employees less than male employees performing equal work and denies female employees promotional opportunities for which they are qualified. Sterling Jewelers intentionally discriminates against female retail sales employees by maintaining a system for making promotion and compensation decisions that is excessively subjective, and through which Sterling Jewelers has permitted or encouraged managers to deny female employees equal access to promotion opportunities and the same compensation paid to similarly situated male employees, the EEOC states in its suit.

The EEOC filed its lawsuit after first attempting to reach a voluntary settlement (EEOC v. Sterling Jewelers Inc., Civil Action No.08-CV 706, in the U.S. District Court for the Western District of New York in Buffalo). The EEOC seeks monetary relief, an order requiring the company to implement new policies and practices to prevent discrimination, training on anti-discrimination laws, posting of notices at the worksite, and other injunctive relief.

“We hope this case is a wake up call to corporate America that sex discrimination in employment must be taken seriously and addressed appropriately,” said EEOC’s New York District Director Spencer H. Lewis, Jr. “It should be a ‘no-brainer’ in the 21st century workplace that women deserve pay and promotional opportunities based on merit, not gender. Employers who fail to grasp and abide by the letter of the law do so at great risk.”

EEOC Philadelphia District Director Marie Tomasso added, “In granting managers discretion to make pay and promotion decisions, employers need to ensure that they are not also granting discretion to engage in sex discrimination. Every person deserves the freedom to compete and advance in the workplace as far as their talent and ability allows.”

In Fiscal Year 2007, the EEOC received 24,826 charges alleging sex-based discrimination, up 7% from the prior year to the highest level since FY 2002.

According to its web site (www.sterlingjewelers.com), “Akron, Ohio-based Sterling Jewelers Inc. is the U.S. operations of London-based Signet Group plc, making it part of the largest specialty retail jewelry company in the world. Sterling is the largest U.S. specialty retail jeweler as ranked by sales with 1,308 stores in 50 states. Its’ mall stores are known nationwide as Kay Jewelers, and regionally under a number of well-established and recognized names, such as JB Robinson Jewelers. Sterling's destination superstores are known as Jared The Galleria of Jewelry.”

The EEOC enforces federal laws prohibiting employment discrimination. Further information about the EEOC is available on its web site at www.eeoc.gov.


Sterling Jewelers Complaint
http://www.measuredup.com/review/sterling

Honestperson1 says: (1 year ago)
0
Working at Sterling Jewelers began as a good place to work. After about 1 week of employment my boss who was new to management began to bully me constantly, even went as far to tell their boss I was the problem after they found a letter address to human resources on their desk in a pad that I mistakenly left stating I wanted to be removed immediately only after a few weeks of employment. Never in my career have I had a problem with any of bosses. Every job I have ever had my bosses and I were friends and kept in contact when I left their organization. When I tried to approach my boss about problems and the behavior towards me they would get extremely upset then tell me it was me and EVERYONE knows, that was "SPOOKY" because I did NOT know a soul there. I kept to myself I was new in the position and the organization so I knew they were not telling me the truth. I thought I was living a straight NIGHTMARE and HAD gone to h. ll! I thought I was going to lose my mind working at STERLING JEWELERS. I knew I had a family to take care for this is why I continued to work there. I began going home to my family and friends stressed completely out, upset, and crying all the time and I mean daily. I was not sleeping at night at all and constantly complaining to everyone about my boss's behavior. The funny thing is upper management knew of the behavior before I was hired. I was told by team members my boss was SUPPOSE to change their behavior instructions given to them by upper management BEFORE I was hired. I could not understand why they would allow them to hire someone before they changed their behavior. This behavior was supported by their boss eventually it was evident. I was so stressed out I even went to seek help from a psychiatrist who told me my boss was a "BULLY BOSS" and get OUT of there. After awhile I was a nervous wreck it was wrote all over my face and everyone could see it. I did not know my head from a whole in the ground. I worked very hard for Sterling Jewelers receiving exceed expectation performance evaluations included describing me as being someone who demanded more work "WHO DEMANDS MORE WORK" My boss was a COMPLETE CONTROL FREAK! My boss was allowed to disrespect us at any given time supported by their boss. When I finally could not take it any longer and went to HR who treated me as if I was the problem once her boss was involved but privately defended my concerns. The boss was allowed to stay employed with Sterling which means they supported my boss's poor decisions and behavior towards personnel. If I had been smart I should have left as the psychiatrist instructed and sued them in the very beginning. When my manager's boss found out I went to human resources he was very upset with me. He even in front of human resources threaten to fire (in so many words) me if I did not accept the situation the way it was. I was very devastated that I had come to work for an organization as Sterling Jewelers. I will never worked for them again. I am seriously considering suing the h. ll out of them for mental stress and discrimination. Example of my boss's behvior - One of my punishments was to give me work completely over my head outside of what I was hired and know how to do. I did not mind challenges but ensure you do not set someone up to "Fail". HR instructed my boss not to give me that kind of work anymore then explained to me my boss was trying to challenge me which was complete "HOG WASH"! You know if my boss was right in giving me that work they would NOT have told them NOT to give it to me. Working there was like a BAD DREAM!! There is NO structure, NO rules, and NO regulations and if there is they are ONLY meant to be followed by non management personnel.


Sterling Jewelers faces EEOC class-action discrimination suit ...
An EEOC attorney said discrimination complaints at Tampa-area Sterling stores “
verified systemic pay and promotion discrimination across the entire company. ... He pointed out that most of Sterling's store managers and employees are ...
www.businessmanagementdaily.com/.../Sterling...discrimination-suit/Page1.html -


Sterling Jewelers faces EEOC class-action discrimination suit

* By HR Specialist: Florida Employment Law
* 1/1/2009 - 4:00am
* Employment Law

Eight women from the Tampa Bay area have joined an EEOC class-action lawsuit against Sterling Jewelers, owner of Jared, Kay Jewelers and Marks & Morgan stores.

The lawsuit alleges that Sterling, based in Fairlawn, Ohio, pays women in retail sales positions less than men and denies them promotions “with malice or reckless indifference.”

Plaintiff Dawn Soot-Coons was serving as a temporary store manager at the Jared Galleria of Jewelry store in Brandon near Tampa when she found a payroll report left on a desk. It showed that “every male except one earned more—$2, $3 and up to $4 an hour more—than any of the females,” she told the St. Petersburg Times.

“Even the top female sales associate, who sold more than $1 million of jewelry a year, got $2.50 less an hour than a guy just hired with no jewelry experience,” Soot-Coons said.

An EEOC attorney said discrimination complaints at Tampa-area Sterling stores “verified systemic pay and promotion discrimination across the entire company.” Sterling gives local managers broad discretion, resulting in “excessively subjective” pay, the EEOC said.

David Bouffard, vice president of media relations for Sterling, told the National Jeweler trade magazine, “We take the allegations raised in this lawsuit very seriously. We are confident that these charges do not reflect the culture of this company.” He pointed out that most of Sterling’s store managers and employees are female.
     
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Posted by Venice09 on 2010-07-13:
Interesting.
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JB Robinson St. Charles Mall Waldorf Maryland Eye Opener
Posted by Gldc on 07/02/2010
WALDORF MD -- JB Robinson St. Charles Towne Center Mall Waldorf Maryland; I was scammed by the Sale Pregnant Sale Lady on June 15, 2010 this sale pregnant sale lady approach me and said she is in a store contest and needed a store credit application so she can Win a trip. I ask her please do not use it for store credit as I already have a Discover Card and I do not want to add one. This sale pregnant sale lady assure me that she would not use so I end up helping her. After a month I received a JBR store credit card. I am very disappointed as I did not apply. Then I have purchase a necklace also did not ask for payment protection plan. I was scammed by this sale pregnant lady. An eye opener; do not sign anything and make sure before leaving the store read your receipts first and make sure; you do your homework. JBR sold me a ring that cost $3500.00 while in Littman cost $899.00 shop around first before buying. Also be very careful in JB Robinson St. Charles Mall Waldorf Maryland they are slick and scammer. I went back to the JBR St. Charles Mall Waldorf, Maryland to return my ring they denied it as it is over 45 days. This sale pregnant sale lady is nasty, rude and very argumentative and do not respect her JBR store manager as she argue in front of me.

Thanks goodness for the JBR store manager she ended up refunding me. Customer service; of this sale pregnant sale lady is very poor and nasty.

I am not complaining just sharing my experience as a consumer that is why; I called it an "eye Opener" to educate shoppers and buyers like me whose naive and have a huge heart for others.

I have a huge heart; so I tried to help the sale pregnant sale lady to win her trip since she beg and pleaded for me to help her to win the store contest and I trusted her that indeed she will use the store credit application just to win the store contest not to apply a store credit card.

I just want to educate buyers and shoppers so that they wont be victimized like me. You see; they work in team work to get you.
This is how they operate; they practice this kind of behavior day in and day out. The District Manager says; your stupid why; did you sign it. I can't believed this is coming from the mouth of the Sterling District Managers. Then The District manager added most black people are from the ghetto; not knowing I do not even live in the ghetto.
Just because I am black it doesnt mean I am from the ghetto. No wonder why all her employees are rude as she herself is the rudest and nasty person ever existed. I thought we pass racismm already have no idea this kind of people still exist and around.

I see now; why JB Robinson have so many reviews and complaint. Read other JBR complaints all over 50 states. You will understand I am not the only victim here. This site is really helpful and an eye opener.

I did not go back to the pregnant sale lady; all of this happen in one day. I was scammed and de-frauded and taking my kindness to weakness as an stupid shoppers. I have no axe to grind this sale pregnant sale lady just simply victimized of her sad story that she needed to win a trip for the store contest.

Anyone; who talk to this sale pregnant lady would believed her as that is scammer do; make a good story about themselves and make their self look good. Scammer often sound good and pleasant. If you were like me; who is a christian and wanted to help you would do the same thing as this pregnant sale lady is a professional scammer; she even sounds like an angel. This sale pregnant sale lady wanted to be a number one in there JBR store so she does what she does to make herself look great. The JBR store manager even said; there so many customer complaints about this particular sale pregnant lady but the HR of sterling company would not do anything because she is the top sale person in the JBR store.

I just want to educate the buyer or shoppers to watch out and do not be fooled by sweet talker like this sale pregnant sale lady who conned me good. This is an eye opener so that no one get victimized.
If I do not write this reviews then people like me will be a victim.

This is a very sweet talker pleasant sale pregnant lady; who depends on sale commission if she do not scammed you or future customer she would not sell at all.

Her store manager agree with that; that is why; she refunded me with my money as indeed this pregnant sale lady conned me! The JBR store manager was awesome; she made sure my money is refund not only that she made sure to remove the store credit card in 3 major credit agency
as I did not apply for this JB Robinson store credit card.

I just want consumer to be aware and be educated!!!!! Thank you. Found out there's many more people are complaining not only me; Sterling Jewelers Inc., the largest U.S. specialty retail jeweler, has been sued by the U.S. Equal Employment Opportunity Commission for allegedly “discriminating against a large class of female employees at stores nationwide.” It contends “thousands of women nationwide” are affected. The EEOC enforces federal laws prohibiting employment discrimination.

Sterling, in a statement to JCK, said it had investigated the allegations when they first arose, but couldn’t substantiate them, and “we do not believe these charges are valid.” It noted the majority of its store managers and employees are women.

"We take the allegations raised in this lawsuit very seriously,” said David A. Bouffard, Sterling Jewelers vice president, media relations. “We are confident these charges don’t reflect the culture of this company. Fairness, opportunity, integrity and respect are core values at Sterling.” He said the company will “defend ourselves vigorously against whatever legal action arises.”

The civil action was filed Sept. 24 in U.S. District Court in Buffalo, N.Y.

In it, the EEOC alleges Sterling “pays its female retail sales employees less than male employees performing equal work, and denies female employees promotional opportunities for which they are qualified.” It does this, the suit claims, “by maintaining a system for making promotion and compensation decisions that is excessively subjective, and through which Sterling Jewelers has permitted or encouraged managers to deny female employees” equal pay and promotion opportunities.

The EEOC said it filed its lawsuit after allegedly failing to reach a voluntary settlement with Sterling. It is seeking “monetary relief, an order requiring the company to implement new policies and practices to prevent discrimination, training about anti-discrimination laws, posting of notices at the worksite, and other injunctive relief.”

Sterling, headquartered in Akron, Ohio, (pictured) operates 1,414 stores in the U.S., trading as “Kay Jewelers,” “Jared the Galleria of Jewelry,” and several regional names. It has more than 19,000 employees. Sterling is the U.S. division of Signet Jewelers Ltd., the world’s largest specialty retail jeweler in the world, which is moving its headquarters from London to Bermuda, and its stock listing from London to the New York Stock Exchange.Sterling JB Robinson Waldorf, Maryland.Sterling Jewelers faces EEOC class-action discrimination suit

* By HR Specialist: Florida Employment Law
* 07-16-2010 Copied4:00am
* Employment Law

Eight women from the Tampa Bay area have joined an EEOC class-action lawsuit against Sterling Jewelers, owner of Jared, Kay Jewelers and Marks & Morgan stores.

The lawsuit alleges that Sterling, based in Fairlawn, Ohio, pays women in retail sales positions less than men and denies them promotions “with malice or reckless indifference.”

Plaintiff Dawn Soot-Coons was serving as a temporary store manager at the Jared Galleria of Jewelry store in Brandon near Tampa when she found a payroll report left on a desk. It showed that “every male except one earned more—$2, $3 and up to $4 an hour more—than any of the females,” she told the St. Petersburg Times.

“Even the top female sales associate, who sold more than $1 million of jewelry a year, got $2.50 less an hour than a guy just hired with no jewelry experience,” Soot-Coons said.

An EEOC attorney said discrimination complaints at Tampa-area Sterling stores “verified systemic pay and promotion discrimination across the entire company.” Sterling gives local managers broad discretion, resulting in “excessively subjective” pay, the EEOC said.

David Bouffard, vice president of media relations for Sterling, told the National Jeweler trade magazine, “We take the allegations raised in this lawsuit very seriously. We are confident that these charges do not reflect the culture of this company.” He pointed out that most of Sterling’s store managers and employees are female.
     
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Posted by GenuineNerd on 2010-07-02:
Jewelry does have a very high markup. In the case of Littman selling the same ring for $899, remember that Littman is owned by grocery giant Kroger, while JBR is part of a company that operates several different brands of jewelry stores. That saleslady is just trying to work up her quota, trip or not, since some jewelry store salespersons work on straight commission.
Posted by Obsfucation on 2010-07-02:
Seems like you do a lot of business with 'this pregnant lady', and you aren't happy with any of it. How is it you keep going back to her? And how did you think that submitting a credit application would not apply for credit? Do you have some axe to grind with this lady?
Posted by Venice09 on 2010-07-02:
"JBR sold me a ring that cost $3500.00"

You bought the ring at that price. No one forced you to buy it without first comparing prices. It's your responsibility to comparison shop. The store is not going to do that for you.

You give a lot of advice in your review, so hopefully next time you'll know better and won't make the same mistakes again.
Posted by Anonymous on 2010-07-02:
At least you ended up getting your money refunded. Chalk up another win for the customer. Just goes to show what a little persistence can accomplish. I wish there were more customers like you who refuse to be dumped on by the likes of J.B. Robinson Jewelers.

Good job an good review!
Posted by Helpful on 2010-07-03:
I'm sorry that you were scammed gldc. This sales pregnant sales lady seemed to have really taken advantage of you. Unfortunately, some of the commenter's on this site aren't very nice or sympathetic either. I'm with you 100%!
Posted by GenuineNerd on 2010-07-07:
The chain has gone downhill since longtime Cleveland jeweler J.B. Robinson himself (he used to call himself "The Diamond Man" on Cleveland radio stations in the 1960's and 1970's) sold out to a corporation. Now JBR is just another mall jewelry store chain occupying prime corner mall space with other jewelry chains, often owned by the same conglomerate. (I remember reading where JBR, Rogers, and Kay, among other jewelry chains, are all owned by Sterling. They often occupy corner spaces in malls.)
Posted by DebtorBasher on 2010-07-07:
You're right Nerd. I used to collect for Sterling, and they included JBR, Rogers and Kay.
Posted by Ytropious on 2010-07-07:
My mom used to work for JBR. I remember walking through the mall of my own leisure a few years ago only to be flagged down by the JBR girls, all of which begged me to sign up for a credit card so they could win a cruise. I said no. Where I work we have to have your drivers license, and you have to input some private information like SSN and income into our pinpad to process a credit. How did they do it with just a signature? If you truly didn't know, that sucks, but I guess that's why you read everything you sign these days.
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