WESTLAND, MICHIGAN -- On January 12, I presented my Wittnauer TTC for repair. I was told I would get an estimate in 10 days. After two weeks I called to check the status of my estimate and was told they would call in a couple of days. After the third week had gone by I called again and was told someone would return my call that day. I waited three hours and paid the store a visit. Needless to say I was steamed and upon my entry I demanded to get the name and location of the repair facility. They notified mall security instead. I calmed down and let them do a song and dance about allowing them to resolve the issue.
This was a Sunday so they asked me to wait to hear from them no later than Tuesday. The following Friday I received a call from them saying the watch was ready and the repair was $170. I went in to retrieve my item and immediately noticed that the sweeping second hand was missing. I asked the manager what happened. He smiled, took my watch, moved the crown (to actuate the hands) and handed it back to me.
I was getting heated again, but gave in to restraint and asked him for the detailed invoice that described the repair. He gave me a white piece of paper with "$170.00" written on it and began to ring it up. I sent their customer service an email early this morning and I await the ** to follow. I wish I would've read about them before my ordeal. Please share my pain and boycott this chain. If they follow up and rectify this situation I will re-post. Judging from their rating I doubt that you will see anything positive from me or anyone else.
FLINT, MICHIGAN -- I purchased our wedding jewelry from JB Robinson Jewelers in the Genessee Valley Center. I was told to bring my engagement ring and enhancers in two weeks prior my wedding date to have sent in to be sized and soldered. I am only a few days from my wedding now and still don't have my ring after three weeks. Each time I have been told a date that my wedding bands will be in I have gotten the runaround from the manager **. One of the times I called to try to get an answer what was going on with my rings I was told to calm down they will take care of it I have plenty of time.
I finally was told last week my ring was in to pick up... later than ** told me of course. When my fiance and I went to pick it up one of the enhancers had a large gap in between in and the engagement ring and was crooked. I am not putting on my wedding bands at my wedding which I take as a SYMBOL OF LOVE AND COMMITMENT to just have to turn around and take it off again TO GET SENT BACK TO BE FIXED FOR ANOTHER UNDISCLOSED AMOUNT OF TIME!
This experience has been completely unacceptable to my fiance and I and everyone else I have told and will keep telling more of this. As of today I still don't have my wedding set! VERY UNHAPPY ALL AROUND WITH THIS SERVICE!
VIRGINIA BEACH -- My Fiance purchased a citizen watch at JBR for my Christmas present. Before I realized it isn't worth it to me to have a watch (I have a cell phone). I decided to comparison shop. I found it for $200 cheaper at multiple reputable sources online. When I went to return it 14 days after she purchased it. The sales lady would not accept it back until I got on the phone with Customer service and threatened to go to every review site I could find and write about my experience. She then reluctantly took it back per their 30 day full refund policy. Even if they were not way over priced there is no way I would go back to them or their affiliates.
I bought a ring Nov 2009. I had it cleaned and inspected every 6 months or so per the warranty instructions. However, the last time that I had it done, 8-13-2011, the employee, **, did NOT record the cleaning in the computer or give me documentation (Everything was alright when he checked it out). As a result, when my diamond fell out 9-13-11, the warranty was voided because this employee did not document it or give me a receipt. As a result of this, I am complaining to everyone I know NOT TO SHOP AT JB ROBINSONS. He had my info pulled up, but couldn't type it in? I suspect this was done intentionally to void the warranty.
UNIONTOWN, PENNSYLVANIA -- December 2010 I dropped my ring off in the Uniontown, Pa JBR store to have it resized. After waiting three weeks, I received a call from them explaining that a diamond had fallen out and it would be sent out again for repairs. In February 2011 I moved to Morgantown Wv (still no word about my ring). Finally, near the end of March, I call the Uniontown store to check the status of my ring. The associate (**) explains to me that they have no record of me ever dropping off a ring at any of there store. She said the receipt I had was basically useless and SHE PRETTY MUCH CALLED TO "A PERSON TRYING TO STEAL A RING."
Several calls later her story remained the same - her rudeness and unprofessionalism and name calling remained the same. She told me she checked everywhere, even calling corporate office with no records. Finally I drove in, and same story, same woman. I HAD TO CALL THE STATE POLICE TO FILE A POLICE REPORT. Then "suddenly she found the ring".. she called corporate office and found out my ring had been shipped to the Morgantown JBR. Kind of fishy, huh?!
I travel an hour back to pick up my ring, and I kid you not, 20 after I'm home I notice a diamond is missing from my ring, yet again. NEVER, EVER AGAIN WILL I TRUST JBR JEWELERS, AND NEITHER SHOULD YOU. I'm hoping tomorrow I can get my diamond replaced without a problem.. I'm not letting this ring out of my sight... and when it's done, I'm taking it to another company to be checked to make sure no diamonds were replaced with fakes.
This is the worst jewelry store ever and I will NEVER purchase anything from there again. I bought a watch from them that was apparently scratched when I purchased it. When I tried to return it they said they wouldn't take it back because of the scratches it had, that it had been "worn." They are running a scam because the watch remained in the box from the day it left the store until the day it went back. I advise people to NEVER purchase anything from here and if you do you better check the jewelry VERY carefully.
When I talked to corporate the response was "We talked to the manager and he said it was worn so we have to go by his statement since he's the manager. " and she kept stating that the policy did not allow them to accept a worn watch. If they can't accept returns of worn watches (even though the one I purchased was never worn) they should not let people try them on.
ERIE, PENNSYLVANIA -- My son bought a ring from them for his girlfriend, the diamond was damaged, so she took it up to have it fixed. The ticket was put in her name. My son went to pick up the ring when it was finished and they told him he can't have it cause the ticket is in her name. Yet, he paid for the ring and they have proof of it. The manager was very rude and laughed in my son's face telling him tough crap. I will be telling everyone I know about this, he will tell everyone, and so on and so on.
Word of mouth is the fastest way to get bad news around. No one I know will ever buy from them again. I've already told my co-workers and the one said they looked at rings there two weeks ago and were planning on purchasing their wedding rings there, but will now go elsewhere because they don't want to buy from a company with such a bad reputation and bad customer service. I see now why they have so many bad reviews.
VIRGINIA BEACH, VIRGINIA -- My sister purchased two 14k gold wedding rings and they tried to charge her $1100.00 each. She found the original paperwork which sold the rings at $699.00 each. When she questioned them about the pricing they told her that the rings were more now because the price of gold has gone up and the original pricing was from the year 2000. This is of course a load of crap since even at today's gold pricing the rings are barely worth the $699 price even with the mark up. I would tell everyone to stay away from their stores and PLEASE comparative shop before even considering them.
BTW... when I called and spoke to the assistant manager and basically told her the pricing was so inflated it was ridiculous she said "Well it is always the person's choice whether or not they want to buy the rings." Do yourself a favor and stay away from them.
PITTSBURGH, PENNSYLVANIA -- My husband and I have done business with them for several years and have had great experiences. The staff is wonderful at the store at the century 3 mall in Pittsburgh, especially **. My rings are beautiful and I've never had an issue with the gold or diamonds :)
Bought the ring 1st on November in 2010 and now one week ago in Feb. of 2011 it is repaired. I was in and out of the store for months on the same issue of diamonds falling out. Never again will I go back and I even wrote a letter to all the big wigs and no response. My experience was just terrible and will never go back.