SAGINAW, MICHIGAN -- At the very least I would like a response from your company regarding this incident. I have done business with J.B. Robinson for over 25 years. Today I took a ring in that I bought 5 years ago. During that five years, about a month after I got the ring...so called JB Exclusive Ring. I had to get a BRAND NEW RING of the same gender. After a couple of years, I had to have the shank checked and fixed. During those years I had this service called ESP Lifetime.
In February of this year...I took my rings in for a check. Now on my fingers I have all JB.Robinson Rings. After having the rings checked. A lady signed a piece of paper as I handed her my packet. Not thinking any thing about it, and thought she did OK with signing my papers. Today I take another ring in to be fixed, as I lost a diamond, which is really tiny diamond...and they REFUSED to fix my ring for free, because the one paper was not signed. At the time I told the manager that I was in Feb 2001, had the rings cleaned and checked, and at that time also had one ring fixed. Today they refused me of any free service because of one page was not sign. I argued with the manager, and she said since it the ESP lifetime was not signed, therefore I could not get free service. Now all this is over a little tiny diamond. I have always bought jewelry from J.B. Robinson Jewelers, but the way I was treated today. NO WAY.
Just want to alert other women out there getting these ESP lifetime, and if you do not go into the store every six months, to have your ring check, plus it gets you into there store to buy buy buy...BUT if your papers are not signed correctly, then you loose. YOU pay for a service, and I know I was in the right, and it was my word against there's and no proof of writing which I thought the sales lady did sign the papers correctly, she didn't. So now I am stuck with a ring that I will take somewhere else. In the future I will never buy an ESP Lifetime. I paid $149.00 for a lifetime ESP, and look what I got zilch. This is so totally unfair. What ever happened to the Customer is right.
After 25 years with JB.Robinson Jewelers....I am heading somewhere else and no more Lifetime warranties, as this company just wants your money, and did not believe the customer. What a rip off. Pat