ASHLAND, KENTUCKY -- I went to order some cabin creek shirts and jeans and to my surprise jc penny's is not going to sell that brand any more. I would like to know why? These are the best oxford blouses and jeans put out. This crap they sell now, silky, big flowers is so ugly I wouldn't put it on a dog. Why get rid of the clothes people like? It was bad enough when they got rid of the catologs and starting sending out these little books, that has some of the wildest looking clothes in them.
We are all not young and we don't like these wild colors. Who is doing the marketing for jcpennys now. You have lost a lot of customers by stopping the big catolog. A lot of people do not have a computer and can't find things in store. Shame on you pennys for going for the younger shopper
As for JC Penney in general, I have had a Jcp credit card for as long as I can remember – back to somewhere in the 70s. JC Penney has always been my “go to” store for anything I wanted: clothing, shoes, housewares, baby gifts, jewelry... absolutely EVERYTHING. This new change of format is blatantly aimed at a younger customer base. It doesn't even try to appeal to us older folks – the ones that have kept JC Penney (the original name) in business for the past 30 or 40 years. Shame on you for throwing us out in the cold!
Your displays, the clothing choices, even your TV ads are totally foreign to the over 40 crowd. I don't like it and am seriously considering cancelling my JC Penney account. It seems to be of very little use anymore. Your merchandise quality is plummeting and all seems to be made somewhere other than the USA. That is disgusting. I loved the sales and the coupons. I don't like special days for discounted merchandise. I may not be able to make it in town to shop on those days. Kohls is beating the pants off of you.
ROSEVILLE, CALIFORNIA -- I am VERY disppointed that JC Penney has discontinued the Cabin Creek line of clothing... I am a Senior (78).. active.. and I loved the pull-on casual pants/jeans and blouses. I do not like the styles for younger women at my age and am very upset that they have discontinued the Cabin Creek Line. I loved the reasonable prices as compared to Alfred Dunner which is much more expensive and great for more "upscale" wear. BUT... I lived in the casual jeans and blouses from Cabin Creek. I do NOT appreciate spending $45.-%55 for a pair of jeans which is what Alfred Dunner costs!!
EDINA, MINNESOTA -- Below is the email I sent to JCP 2 weeks ago (requesting a response). I received a one line email stating they'd forward it on to the JC Penney Edina store "to deal with," but I heard nothing further. What an absolutely CRAPPY company! Junk doesn't begin to describe my opinion of JCP! "I will make this short, because I'm off to China in the morning, and I'm not big on writing reviews. This morning I received an email from an Asian client asking me to buy him three pairs of Levi 517 black jeans (40W x 30L), and bring them to him when I see him this weekend (a small meaningless purchase to me – but important for him).
Thinking this would be a five minute process, I googled the jeans, and found that JPC sells them. I then called your Southdale store, and Betty WAS HORRIBLE! I sat on the phone for 25 MINUTES (I called back twice – first time I was on hold for 10 minutes, second call was 15 minutes)! Then, a woman named ** answered, and was able to tell me they didn't have that size in stock within a minute. I shop primarily at Nordstrom's and Niemen's, and I will absolutely never shop at JC Penny – ever.
I manage the service and operations business for a large multinational, in Asia – and let me be very clear that it's precisely these sorts of poor customer experiences that plaque an organization. I will make sure to use this specific example when talking with my clients in the future (about “what not to do”), and will make sure to blog about this specific experience the first opportunity I get. JCP – you really blew it this time – my advice, fire **, from Southdale (Edina, MN) before she alienates future potential JCP shoppers."
HARRISON, ARKANSAS -- Hated to see JCPenneys no longer carrying Cabin Creek. I believe this will hurt them a lot. And no more catalogs, what happened? Such a great store going in wrong direction. I will shop else where, hope another store carries cabin creek brand. So sad.
MINOT, NORTH DAKOTA -- This letter is to discuss the experience at your Minot, North Dakota JC Penny's store. The experience was the worst form of harassment and discrimination that we have encountered. To start with, we went to exchange a pair of pants for our young diabetic son who is 8 years old and has encountered many hardships in his life, this should not have added to his hardships. The visit to JC Penny had included my wife, 2-year-old daughter, 8-month-old son, and our 8-year-old son.
Pushing the two strollers should not have made us look suspicious. While we were at your store we decided to do some more shopping, we like the clothes that your store offers. My son likes to look at the rest of the mall also; he is a very happy 8 years old.
My son had to use the bathroom so he went to the one in the mall. My 8-year-old son had to use the bathroom because he is diabetic and sometime is immediate with his body than with a non-diabetic's body. My wife took him and my 2-year-old daughter. While I waited in the store with our 8 month old son. I noticed that there was a woman who had been following us. The security personal continued to follow us.
While the rest of my family was gone, the security continued to follow my 8-month-old son and me. My wife did eventually return and the security woman proceeded to follow all of us again through the infant area, the toddler area, the young children's area, then to the young teen area where my wife and I looked for our other two teenage daughter's clothes who are 13 years old and 15 years old. It was very disturbing that this was so blatant and obvious, and the fact that she was continuing to follow us through the entire store. It was so apparent what she was doing because there were so many people in the store and she just kept following my family and me. The other people in the store were of no concern to this security guard.
The experience reminded me of a story that I had been told about 4 years ago by a person who had worked there and been told by the staff and security to watch the Native Americans when they came into the store. The former associate told me she was offended. She told the staff about her husband being Native American and they asked her what tribe he was from, when she responded what tribe he was from the staff told her they meant the other tribe in North Dakota from Belcourt, North Dakota. The tribe the staff is referring to is the Turtle Mountain Band of Chippewa Indians, which I come from.
So you understand my ethics and beliefs. I was never taught to run from adversity, I was never taught to scream the word discrimination or to hate anybody for his or her skin. My parents are very proud of being Americans; we are a very strong family. Our core principles are God, education, hard work community service and a faith that others will treat your fair. I have always been independent. I have always taught my five children to better their lives by education, handwork, and the strong belief that we can do better by hard work and believing in Gods word. I do not believe in stealing. I have never taught my children to steal nor do I believe anyone should steal under any circumstances.
This would never be acceptable to me.
I believe that we do learn from the past and believe me the past is still in play in this store, there are generations of prejudice here in this particular store and the status quo is not ready to change without further urging of the corporate office, the CEO and the President of JC Penny's. I do believe that you do have to identify the obvious in order to change what is taking place and this store has a serious problem with whom they racial profile and that they choose to employ people who discriminate. I do hope you appreciate what it feels like to work all your life to undo people's unfair and unwarranted stereotypes and prejudices' and to have this happen to your children who you love and care for.
I hope you know what it feels like to explain to your children that they have done nothing to deserve this treatment. When my wife and I got to the checkout counter the person, who was the cashier went to exchange something for a different size for us. The security person continued to circle us, which by this time I was very frustrated with this behavior. We were fortunate that another checker came by because she asked if she could assist us, she started to ring up the merchandise, I let her know how hurt and offended I was, and that I just wanted to pay for our merchandise and leave.
I let her know that I was feeling very discriminated against and insulted that this was occurring. I explained to her that the security person even continued to come by and harass us as we stood by the counter waiting for the cashier to return, she asked was this person blonde and I replied yes the second cashier came back and I filled her in about this situation. She seemed generally apologetic and at that very time, the person walked again by us and acted as if she was leaving the store. What she really did was go into the security room. I asked the checkout clerk if she would please relay this message to the manager. She stated she would. As we exited the store, I saw the security person again coming from a room by the exit and I told her thank you for making our shopping experience so pleasant. It was very odd how she left when we left, and how she invested a whole hour to just following us.
I immediately called the store back when I arrived home and asked if I could speak to the manager. The supervisor on duty Jackie answered the call. Jackie stated the two cashiers had not yet mentioned the story to her when I asked. I then explained to her what had happened and she said she did not believe that this person was doing this intentionally. I explained to her the circumstances again there was no mistaking what had happened she almost seemed like it was finally getting through to her, then she said I would have to speak to the Assistant manager tomorrow. Why did she want me to speak to the assistant manager? I even asked her to view the tapes. I called the store today 08/29/08 the next day around 1330cst.
I initially asked for Jackie the supervisor to see if she had spoken to the manager. Jackie the supervisor then transferred me to the assistant manager Penny. Penny explained that she would have to speak to the cashiers. I asked her Penny to call me back and she asked why? I explained to her that I wanted to have a response to the complaint. She told me sorry but she did not feel that I am owed an explanation. I felt that she did not even have the customer service skills at this point in our conversation to assure me that she understood my families concerns.
I was very disappointed that some people never find prejudice old and tiring. I am especially hurt that the staff of JC Penny's did not even feel they owed it to us to properly address this issue.
BREA, CALIFORNIA -- I have been a LONG time good outstanding customer with J.C. Penny's for YEARS! I am NOT the type to get store credit cards because it just ruins my over all credit score. But since I use J.C. Penny so much I did except theirs and have had one for at least 15 yrs now.
Well...I just recently went to JCP and bought a few things and went to purchase them. Took forever to find someone to check me out. Everyone was looking around the store for a cashier. Very frustrating! I finally snag a girl and I gave her a card that was mailed to me that allows me to receive a FREE JCP catalog. She takes the card and tries to scan it and it doesn't work. I TRIED to tell her I've gotten free catalogs before with these cards and you DON'T need to scan it or do anything! I said NICELY...you just need to take my card that says I get a catalog...and give me that book. (the end!) Well she makes a BIG production out of it. Long story but she gets another guy that works there and he tells her just what I did...you DON'T need to scan anything...just give the customer the catalog. (I swear...how stupid can someone be.)
So now that she ALREADY has been a bit annoyed and frustrated I had her the few items I bought for my hubby. I give her my JCP card and she runs it through their machine and says "Have you used your card in the last 8 months"? I said "YES". She said "When"? I said I don't remember the last day I used it...I've been busy going through cancer treatment. I said maybe a few months ago or so? She said "well it MUST have been 8 months or longer because if you DON'T use your card in that 8 month period they will cancel your card".
I said "What...I've NEVER heard of such a thing..this is ridiculous"! She starts RAMBLING on and on trying to convince me this is company policy and it happens. I have a freaking headache and was TRYING to be nice. (God only knows why?) She starts telling me I can pay cash or OPEN A NEW card with JCP. I told her I don't like that idea because NOW on my credit it will look like I am opening up another credit card and that affects my over all credit score. I let her know I'm not happy with that and I again told her my OLD card HAS to still be good.
She rambles on again and convinces me to open up a new jcp card. And with that I will get 10% off my purchase that day and ALSO another coupon for 15% off on my NEXT purchase. (I just WANTED to go home...it had been a long day so I said OK.) (Kidding myself in the head now!!!)
I get home and this is STILL bothering me that she said I had to open a new account since I had not used my card in 8 months and I KNOW I had. I look it up and it had been 4 months since my last purchase at JCP. So NOW I am PISSED...I call the store manager and tell her what happened with this cashier and how she actually CUT UP MY CARD!!!!!!!!!!! The manager said you have to be kidding. I said I wish I was. I told the manager the entire story that the cashier says you guys cancel cards if they aren't used in an 8 month period of time. She said that is just not correct. (DUHHHH) She asked if the cashier called anyone or anything about this? I said no...just told me matter of fact that this is the way it was.
I also told the manager maybe this girl tells customers that so she can get CREDIT for having customers opening up NEW accounts. The manager said she wouldn't do that. I said it looks that way to me! Plus I told the manager I wasn't happy that this girl is taking all my information at the desk and asking for MY SS number to put into the computer. I said how do I know she isn't trying to get my info and use my identity. I also told that manager while she was doing all this she also told me after she punched in all my info that I was APPROVED for $2000 and that is REALLY GOOD. (Why the he$$ is she paying attention to how much credit I am entitled too...that is KNOWN of her freaking business!) I told her $2000 is low...my OLD jcp credit account allowed me over $5000...so NOW you've cut it up and lowered what my credit amount at the store.
So after telling the manager all this she said she would talk to the girl and call me back. She did call right back and she DID APOLOGIZE for what happened and said she doesn't understand why the girl did this? But she would like to mail me a $25.00 gift certificate and as far as re-issuing me my OLD card number I would have to call another 800 # and see if they could open it back up and close the new one the dumb girl opened for me. What a major pain! The manager also told me that the cashier told her that she called on the phone and talked to another manager that day about my card and was instructed to do that with my card. I told this manager that she is a FLAT OUT LIAR. She called NOBODY because I even asked the cashier that day to call someone and she wouldn't!!!!!
The manager did believe me of course and again...she just kept apologizing. She said she doesn't know of any stores that cut up your cards. (And believe me...this girl literally cut up MY card!) So other than an apologie and a free $25.000 gift card I called this guy at the 800 number to re-issue my OLD MasterCard number I had with JCP. I asked him NOW that this girl canceled my old card and opened a NEW one...I said isn't that going to reflect on my credit score that I opened a NEW account. He said he was very sorry but yes it would. :( Darn it all!!!
I work SO HARD to keep GOOD credit...and she does this. There is no way to remove it. Now it looks like I opened a new account one day...and closed it the next day. Why do I HAVE TO PAY FOR THEIR MISTAKE!!! So needless to say I am pissed. JCP should be careful who their hiring. I spend good money in there. Well I did...not sure if I'll even activate my new card they just sent me. A $25.00 gift card doesn't seem like enough after all I went through. I think she should have had this girl call me personally and apologize.
So BEWARE if you have a JCP card and get told some cockeyed story like I did. I REALLY and truly believe this girl did this to either get my information for identity theft. (Why else would she notice how much credit jcp OK'd me for?) That was strange to me. Or...she is getting CREDIT for each new customer she gets to sign up for a jcp credit account. I have a cousin in retail and they get credit when they talk someone into opening a store credit account. I am so ticked off at this store...that idiot cashier...she couldn't even give me my FREE catalog without a major hassle. Where do they find these people. (I'm done with my rant now.) Sorry...but I'm still pissed and just thought some should be warned...not sure what game this cashier was playing. At my age I should have known better...I've never had ANY store tell me they will cancel your card if you don't use it. JCP has gone down hill anyway....its a shame...but soon they will be shutting down their stores like all the other ones are since they have all Hispanic clothes in there and nothing for us white people. (They SHOULD have clothes for EVERYONE...not just ONE race.) Nor cashiers that know what they are doing. I think I will shop else where...JCP is waste of my time.
ONLINE/PHONE ORDER -- THIS IS WHAT I SENT THEM MINUS MY PERSONAL INFO: I am a very frequent and loyal shopper of JCP. In fact, I often recommend you to my friends and co-workers. I loved JCP for your deals and service so much that I decided to try you out online. THAT WAS THE BIGGEST MISTAKE OF MY LIFE. I placed an order online on 11/28/11 ) it was supposed to ship in 4-7 business days according to your website and my confirmation. After eagerly and patiently waiting 8 days on the items to arrive, I gave you all the benefit of the doubt and called your customer service department on 12/7/11.
The first time I called in, your incompetent phone representative, Nancy I believe, well she placed me on hold for 4-5 minutes only to tell me that she looked at my order and she needed to transferred me to card services stating I needed to pay on my JCP credit card. OK, I am loyal, but I do not have a credit card with your company nor will I EVER get one after this incident! She transferred me so fast that I did not even have a chance to tell her that I don't have an account with you. Then your card services transferred to your catalog department who transferred me who hung up on me before transferring me back to customer service.
I had to call back in on my own and wait on hold for a customer service representative for 4 minutes. I was then advised that my order was being shipped in 4 pieces and due to the “holiday” it was taking a little longer. I was dryly advised that two of my four pieces were already in transit and that the other two pieces would ship the following business day. Two weeks later, on 12/14/12 at 10:47PM I called back. This is my third call to your company and I spoke with a “Jackie **” who advised that my order had been CANCELED!!!
Now I am very perplexed and annoyed with that statement, because how can you cancel something that was “shipped”? This was a gift for my mother's birthday which as previously stated never shipped! Jackie went on to say that she did not know why the order was canceled and she put me on hold for 6 minutes to research the issue, only to come back to the phone and advise me that she still could not figure out who or why the order was canceled.
I have spent too many minutes of my life dealing with your POOR customer service agents. I am utterly disappointed in your company and service. The irony in this all, is that I am a Call Center Manager for a major corporation, I know how important the call center reps are to the corporation's bottom line. The call center is the face of the company and they set the bar. I know what great customer service is…You don't even come close. I am so disappointed and outraged that this is how JC Penney treats their customers.
LA CROSSE, WISCONSIN -- Today I went to my local JCPenney store. I had started liking them a lot lately because they have cute clothes at reasonable prices. I even opened a JCP card. I bought two pairs of jeans a week ago. I tried them on at the store, and they felt fine. I took them home and took off the tags. I kept all the tags and my receipt just in case. I have a hard time with jeans, and am not sure how they will work until I wear them. I wore one pair for a day. I noticed they stretched out a lot during the day, and became baggy. I held on to them until I was able to return them. I tried on the other pair to see if this was a fluke, but the other pair did the same thing.
I took the items to the cashier to return them. A short, middle aged, blonde woman came to help me. We were proceeding with the return, and I thought it was fine as I had the tags and receipt. Then she felt up the jeans and looked at them very closely. "These have been worn," she said. I said, "Yes I did wear them, and they did not work out." She said "Well we can't take these back, they've been worn. They are junk now. Used jeans. We can't resell them to someone else." I explained I had my receipt, the tags, I only wore them once. She said "it doesn't matter, if there was a manufacturer's error, then we could take them back, but no, we can't take back used jeans."
I took the items and started to walk away from the counter, when the woman called out to me in a snotty tone "Maybe you should have tried them on first at the store and been more careful with them." I turned and said to her I did try them on and I was sorry. I felt horrible, and very sad. I had no idea that their return policy was that strict. I am going to go to Kohl's now for clothing because they have a much better return policy. I will no longer give JC Penney my business.
Today my wife and I went to purchase an item at the customer service and checkout counter at JC Penny in the Haywood Mall. There were three ladies at three cash registers in a circular shaped booth that said "Customer Service" above them, she stood in line and waited until the person in front of her completed their purchase. When that person had moved on, my wife stepped up to the register and she put down the item she wanted to purchase next to the cash register where a lady named "Ebony" quickly turned away and to the side of the register, she started to count money and then pick up the phone while turning around.
My wife waited a few minutes but ended up getting very upset at that point when the cashier didn't say anything and seemed to avoid her. Then my wife went to the next register that was available and she was asked by that cashier if she was the next customer? My wife replied to the cashier “I was in line at the next counter but she didn't say anything and she refused to take my purchase”. Then that cashier told my wife “Well you waited in the wrong place so you have to move to that line over there.
Due to fact that the counter is round, there were no actual “lines”, just people standing in various places around the registers. We didn't see any sort of sign that said where a line was supposed to be. There was no direction of a line and it appeared that my wife was being ignored because of her race. They could have said she was in the wrong place (there was no actual “line”) when my wife approached the first cashier named “Ebony” but she did not, she just ignored my wife completely. My wife did not try to cut in front of any other customers but was completely ignored while standing at the customer service counter that had three service representatives.
She was so upset did not want to go back into the store again. My wife was fed up and after putting back the item, she walked over to me just outside of the store entrance and said, "Let's get out of here" very angrily. I went back after she had explained to me happened and asked what the first lady's name was so I could inform you of what your "customer service" counter is like.
I have served two tours over in Iraq during 1991-1995 and came back as a disabled veteran to defend all Americans' rights. My wife makes most of the purchases for our family for this reason and just because she is from another country does not mean that she should be given the cold shoulder when approaching a cash register to make a purchase. All of us Americans can trace our heritage to another country except for true Native American Indians so we are almost all immigrants. I feel that just because this took place in the south, does not forgive anyone from mistreating a properly immigrated American citizen for any reason.
I am requesting that you discuss the importance of the customers within your stores with your employees so they understand that we are all human and equal within this country. Apparently, some people working in your stores for your company are not aware of this. Thank you very much for your support in working on a corrective action for this problem.