J.C. Penney Company, Inc. Consumer Reviews - Page 4

FRISCO, TEXAS -- On May 3rd I called 877-5094636 to schedule an in home consultation for June 5th. On June 1st I called the same number to make sure of the time. I was told my appointment had been changed to June 6th. Glad I called. On June 6th, no one showed up. I called again and was told they had no record of my appointments. I wish I would have read this page beforehand. It would have saved me time.

GREENBAY, WISCONSIN -- Do not use JC Penney for your window blinds. It was horrible service. My blinds all came the wrong size. The installer was unfriendly and when he was installing the blinds for one window that were correct he noticed that they sent the wrong part for the sides on the top. His comment was "Oh well". When I went back to the store the clerk was not helpful and not friendly.

ANY, NEVADA -- The slogan does not make any sense. "When it fits you feel it"??? The same thing could be said of purchases made in any store. I am particularly displeased that they discontinued so many items which were reliable with regard to size, color, etc., i.e.. Cabin Creek jeans for women. I think JCP has done a disservice to its customers. They now have inferior merchandise and nonexistent customer service. Too bad. That was a good company for so many years. I'm sure Mr. James Cash Penney must be appalled at the direction his company has taken.

FAYETTEVILLE, GEORGIA -- I decided to go with another vendor and after paying $2500 - $3000 per window, I thought maybe I could do better with JCP (price wise). After reading the horror stories, my gal seems to have it together. She comes out to my house, discusses the window treatments/fabric I want, orders the material and sews them herself! 6 weeks later she installs them. I haven't had any problems with her. I think I will be sticking with her. You get what you pay for!

FLORIDA -- So much for JC Penney "Fair and Square. No games. No gimmicks." They're playing a game of un-owed extra fees with me! I have my payments for this JC Penney account sent directly from my bank before the due date. It is released before the due date but GE Capital Retail Bank fails to credit me until it has passed the due date.

The first time, payment was due the 14th of April, It was released by my bank on the 13th but GE Capital Bank did not credit it until the 15th. The excuse was that the bank was closed during the weekend... if that is so, why was it credited on Sunday, April 15th? They did remove the $25 late payment fee with the suggestion that I send it in a few days before the payment date. So, in May, the payment was due on the 14th of May. THIS time the payment was released on the 11th of May.

You would think a bank-to-bank transaction would get thereby the 14th? 4 days later? Guess again! This time they credited it on May 15th... this time, a $35 late fee! and it took from the 11th to the 15th... 5 days to get there! BANK TRANSFER! After a few phone calls, with their agreement that they would look into it, I discovered in the contract agreement that I MUST contact them in writing. So I sent details as well as bank transfer records so they could see for themselves. I received their formulaic reply today... they can do nothing for me. And, it was suggested, that I might "read the cardholder agreement as well as the late payment warning section on my statement".

Well, I HAVE read them and it says absolutely nothing about how long JC Penney is entitled to withhold a payment from being paid in order to make an "in time payment" appear late. Believe me, if it was late, I'd pay the fee... but it wasn't late on my part! I know it seems like small change... $35... but I'm just a nobody in a huge rabble of nobody's that are probably being treated like this.

I will be sending copies of my information to every JC Penney executive I can find the name for (whether or not they are directly involved with the credit department). I thought the architects of JC Penney Fair and Square would like to know the contempt with which GE Capital Bank is treating their customers and why I am disgusted. Work with a bank that will keep your customers not drive them away!

LA CROSSE, WISCONSIN -- Today I went to my local JCPenney store. I had started liking them a lot lately because they have cute clothes at reasonable prices. I even opened a JCP card. I bought two pairs of jeans a week ago. I tried them on at the store, and they felt fine. I took them home and took off the tags. I kept all the tags and my receipt just in case. I have a hard time with jeans, and am not sure how they will work until I wear them. I wore one pair for a day. I noticed they stretched out a lot during the day, and became baggy. I held on to them until I was able to return them. I tried on the other pair to see if this was a fluke, but the other pair did the same thing.

I took the items to the cashier to return them. A short, middle aged, blonde woman came to help me. We were proceeding with the return, and I thought it was fine as I had the tags and receipt. Then she felt up the jeans and looked at them very closely. "These have been worn," she said. I said, "Yes I did wear them, and they did not work out." She said "Well we can't take these back, they've been worn. They are junk now. Used jeans. We can't resell them to someone else." I explained I had my receipt, the tags, I only wore them once. She said "it doesn't matter, if there was a manufacturer's error, then we could take them back, but no, we can't take back used jeans."

I took the items and started to walk away from the counter, when the woman called out to me in a snotty tone "Maybe you should have tried them on first at the store and been more careful with them." I turned and said to her "I did try them on and I was sorry". I felt horrible, and very sad. I had no idea that their return policy was that strict. I am going to go to Kohl's now for clothing because they have a much better return policy. I will no longer give JC Penney my business.

CALIFORNIA -- On August 8, 2010, my husband and I went to J.C. Penney to look for a recliner. We found one we liked, and bought it. The salesman was very friendly. Then the nightmare began. It was delivered on time, but we thought it was the wrong chair - it was incredibly uncomfortable, unlike the one in the store, and the footrest wouldn't function properly. Also, the manufacturer on the tag was not the same as the chair on the floor. I called customer service and they said we could do a "reselect", meaning exchange the chair for the correct one. I contacted the manufacturer from the tag on the chair we received and discovered the company was being liquidated.

I went back to the store to find out if we got the chair we ordered. It looked the same, but when I told the salesman (a different person) about this not being the same manufacturer, he said it probably was, as companies make furniture for Penney's, and then Penney's gives it a different name. He said that since this particular manufacturer was going out of business, it's possible that another company or companies are making the chair now, and it may not be exactly the same - different materials, slightly different pattern. (We were not told any of this at the time of purchase.)

I told him how unhappy we are with the chair, and he said we could exchange it. I told him there really wasn't anything else we liked. Then he said "Penney's wants its customers to be satisfied, so if you want to just return it, you can." We thought about it, and decided that's what we wanted to do. When I called customer service, they said "All sales are final". I explained that was not what we were told. After some argument, we were told we could exchange the chair but not return it. I told the customer service representative what the salesman said about returning. She called him directly and he denied that (CYA).

I called him and he said "I never said that. I told you to call customer service." When I called him on his lie, he said "That's your opinion." So now we are either stuck with one crappy chair or another. I'm contacting the corporate office and we will never shop Penney's again for anything. I've had a credit card there for over 20 years and am canceling it. They should be ashamed of themselves.

There are some extremely serious unethical, illegal (if discrimination is really illegal) and immoral situations at JC Penney's in Alabaster, AL. It is virtually impossible to fight them for if you do, you are targeted (all management will band together) and they will find any excuse to fire you. Or they will make your life so miserable, you quit.

From the first month I worked there I was told to watch blacks and Mexicans as they were almost all thieves. Mexicans were "dirty". Black employees were targeted and I was told by the supervisor in catalog one particular black employee was a thief and was stealing, and only kept her job because she was black. I was told to "keep an eye on her". I was told another black employee was lazy and got her job back, after being fired, only because she was black.

The Mexican workers are treated the same and the same things, and much more is said about them. A gay man was told he would not be promoted because he was gay. Then he was fired for doing something he was told to do, and something many other employees have done. The store manager was having sex with an employee there (both married) and the whole store (almost) was aware of this. She got tons of extra hours (when everyone else's hours were cut), broke all company "rules and regulations" yet kept her job even after he was fired for other things.

The other male supervisor there says he's not worried about being caught (he fools around with his employees) because he makes sure he doesn't do anything on camera. He made a point of telling a female employee, after she tried to protest his sexual suggestions towards her, that the employees who had sex with their supervisors are the ones who kept their jobs and that no one would take anything she said seriously as they were all against her.

JCP has a no-retaliation and anti-discrimination policy they stress all the time, but it is a total sham. If you complain or protest, your complaint letters "disappear", your life at work becomes miserable, your hours change, rumors are spread about you by supervisors, every transaction you do is scrutinized, new job "tasks" appear and your character is slammed.

They make sure they do nothing that can be interpreted as clear racism but it is everywhere. If they feel some employee may recognize it and complain, they set out on a fierce campaign to get rid of that employee one way or another. It is unbelievable this exists there and no one can do anything to change it.

PHOENIX, ARIZONA -- I recently purchased 2 men's dress shirts and a necklace and earrings at a JCPenney's store. I had to return the jewelry 3 days later because it did not work with my outfit (receipt and credit card used to purchase the item in hand; items still securely attached to their tags). When I went in to the store to do this, I found that I had to walk all the way to the back of the store. Apparently, JCPenney can be very gracious when it takes my money, but not when an item has to be returned. Kohl's has this same consumer-unfriendly policy, which is why I rarely shop at Kohl's.

But then imagine my shock when I was asked for my driver's license so that it could be scanned! Record my driver's license information to return an item? Are they out of your minds?! What's next – fingerprinting?! Maybe they need my social security number and federal tax return too? Needless to say, I refused this request, though the employees dutifully (but unsuccessfully) tried to strong-arm me to comply. I don't know who in executive management is responsible for this atrocious policy decision, but I am so appalled by it. I felt I had to express my opinion.

In this day and age of identify theft, and Corporate America completely unwilling to take the steps necessary to protect people's private information from being hacked, JCPenney decides to start collecting their customer's personal information. What this policy decision aptly demonstrates is how completely out of touch JCPenney management is with the American public (i.e., your customers).

There is a JCPenney right across the street from where I work, very convenient for errands during and after work, but be assured that this unethical and consumer-hostile policy decision has resulted in this consumer deciding never to darken JCPenney's doors again. With policies like this (and decision-making like this), I suspect JCPenney's vaunted “turnaround” may get cut a little short. Higher staff turnover is also a likely result, as it was clear to me that employees found this policy as unconscionable as I did.

A side question - if someone has to return something purchased online, will JCPenney provide a scan machine for home use? I sent letters to JCPenney executives. I got letters stating what policy is - ah, if I didn't know what the return policy was, what was I writing to them about? What a waste of paper that was.

FT. WORTH, TEXAS -- I am writing to let you know that I had contacted the credit department at 800-542-0800 to inquire about a bill. The person's name I talked to was "Sekani". She continually talked over me and would not let me finish a sentence. She disconnected the call before I could finish saying why I called in. I warned her if she hung up that I would report her and she said that was fine so now I am. In the end, my reason for calling in was not resolved because of this and JC Penney will not be receiving any payment from me. My account number is **. The balance was paid in full.

These are late fees which added up over time which I did not know existed and never received any statements for. This was the first purchase I made with the JC Penney card. I paid the bill when I got it and it was late because I got the statement late. Regardless of the fact that it is the customer's responsibility to pay the bill on time whether or not he receives a statement, the reality is that in the real world people wait for the statement to see what their payment needs to be. This purchase was back in the spring of 2003 and I NEVER received not one statement after paying this bill letting me know there were any late fees assessed to this account.

It's now October of 2004. I was completely unaware that JC Penney was piling late fee on top of late fee every month until I got a call and a letter from a collection agency this summer. My position is that this was too long ago and there was a tremendous lack of communication on JC Penney's part so this needs to be cleared off my credit report. I am writing this in hopes you can resolve this issue and clear my credit before I file a complaint with the state Department of Justice and the Better Business Bureau etc... I will await your quick reply.