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J.D. Marvel Products Inc.

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JD Marvel Name Change
Posted by Rdube on 02/10/2004
The owners of JD Marvel Products have now set up and are operating under a new name - US Mail Order Exchange Inc. Beware of this company
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Posted by Anonymous on 2004-02-10:
I checked out their website. The products look exactly like the product image shots on the JD Marvel site. I'll be sure to stay away from them!
Posted by songwritersam on 2004-02-12:
Thank you for the information! After 4+ months and a lot of complaining and writing to anyone and everyone I FINALLY got one pair of the moccassins I ordered. Still waiting to see if the 2nd pair ever arrives. How is this company getting away with this? Just because they are based in Canada?!? How is it legal in any country to scam people and then change your company name? J.D.or whoever they are now needs to be stopped. They are in no way, shape, or form a company to do business with. They take your $ easy enough, but it is like pulling teeth to get what you paid for. Buyers Beware!
Posted by Mer on 2004-05-16:
Posted by CaptainSpaulding on 2004-08-10:
Too bad I didn't know before I placed my order with US Mail Order Exchange Inc. that this company used to be known as J.D. Marvel Products Inc. Unfortunately, I was one of the "suckers" who got ripped off by this deceitful company now known as US Mail Order Exchange Inc. Please read my review of US Mail Order Exchange Inc. at: http://www.my3cents.com/showReview.cgi?id=6682&wrapper=
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Not Only Do They Sell You A Crap Car You Get A Pile Of BS With It!
Posted by Spartan King on 12/27/2008
GREEN BAY, WISCONSIN -- In 2006 I bought car from them. At the signing of contract I was told a few stories on how they will report to the 3 credit places/after I make my payments for up to a year without missing one they can get me into a better loan at better rate. Also no hidden cost! WOW! did I get taken! After paying on my car for almost 2 yrs and wondering why my credit score wasn't getting any better I got one of those company's to watch my credit report to see if positive as well as negative was reported on it... and of course if my score went up or down. Credit Keeper is what it was called. So again I waited to see if any changes were made after making countless payments with an exploded % rate of 26%. After not seeing anything I called and asked the gentlemen in charge of the Milwaukee, WI CNAC store to explain to me why this was not being done. He told me that they were reporting to the credit places and I am in good standings. When I asked him to please show me that they did this each month after I had made the bi-monthly payments by sending me a copy of the report that they send to the places he became very upset with me and stated they do not have time to do this that it is in fact a waist of time.

After going around and around with Mr. Hill I finally told him that I refuse to make anymore payments to CNAC/JD Byrider for the car but will put them in escrow account to show in good faith that I was making payments. Mr. Hill again became very upset and called me and I quote "AN IDIOT!" He then hung up on me. I called back and ask to speak to different manager. I got another one and told him the story he told me he would take care of it and get back to me on the results. 2 wks go by and did not hear one thing! I then wrote email to company president/owner and I finally thought I was getting some where.

He told me that he would look into the way Mr. Hill treated me and the issues involving the reporting to the credit places. 2 more wks go by and I got a computer run off from CNAC showing that they did report to the 3 places but only once that month I complained after that they never reported again and he never got back to me on how Mr. Hill had treated me.

So after going through the BS one to many times and getting treated like crap and not seeing my credit score go anywhere and not being able to refinance my loan like they had promised I had no other choice but to get out from under the crap that was dumped upon me! So in June of 08 I filed chapter 7 against CNAC for the car. During the chapter 7 no creditors are to contact you.............well good all CNAC contacted me many times and asked me when I was going to make payments. A women named Mrs. Weber who claimed to me the head of the legal department at CNAC would call me and tell me that I had to re-affirm or turn the car over! I told her to not contact me and if she had anything to say about the matter he could show up in court and speak with me and the trustee who was handling the Cht7 and then we would discuss a re-affirm for the car.

She or nobody from CNAC showed up for the this instead the trustee asked me to send him the a copy of the title of the car and he would handle it. Since then I have moved out of stated and changed address and let them know my new address. So 2 months after cpt 7 was discharged I got a call from my mother who stated someone was trying to service me payers for a court date. So I got number from mother and called the guy and he told me that seeing that I live in another stated there was no way he could service me these papers and that he would inform CNAC that I do not live in state and the new address again. I then called CNAC again and told them that the car was back in WI and was waiting to come and pick it up. Then asked to speak to Mrs. Weber to asked why I was being sued and for what? She was very nasty to me and told me and I quote" Just because you file cpt 7 doesn't mean you get a free car" told her there is no reason to treat me this way she then told me " she can treat me anyway she wanted to and that I should have gotten a lawyer to do my cpt 7"

To top it all off I was just back in WI for Christmas and the car was still there. I then found out that CNAC and the company that was used to representative the car were calling and treating my family. Told them that if they saw me in the car they would rip me out of it and take it right there. My family told them that the car was there the whole time come get it. After I heard this I then called CNAC another time and spoke to none other then Mr. Hill. Asked him why his company did not pick the car up yet. Why his company and the people they hired to representative the car are calling and threating and harassing my family..........of course he knew nothing about it.

He then told me I was to appear in court on the 15th of Dec and didn't and now a judgment has been placed on me for court cost. How was I to show up for something I knew nothing about. Then told him to PLEASE come get the car and leave my family out of it! That nite at around 9 to 10 pm truck backed into the drive and took the car. I then left the next day back to where I live now. Much to my surprise I got a letter from the clerk of courts in WI stating a judgment was given to me because I did not show up........WOW! How can this be? Never got any papers nor did I know about this. Now after having such a lovely X-mas thanks to JD Byrider/CNAC and 2 days after the car was picked up from my mothers place...........a guy stating he was from CNAC and the representative company called and harassed my mother over the phone and asked where is the car and to return it to CNAC or they would take action in court. What a &$%$ up mess and never have I felt so negative on Christmas till now! So Please do not do biz with these crooks! Thanks for your time!
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Posted by madconsumer on 2008-12-27:
did you file chapter 7 just to get even with the seller of the vehicle becuase their reports did not show up on your credit reports?

there are far to many other ways to raise your credit scores.
Posted by Anonymous on 2008-12-27:
So you had a repossession and a judgement against you. You really showed them!
Posted by Soaring Consumer on 2008-12-27:
How can a judgement be made against you when you haven't been served with court papers? This company is really twisted.
Posted by Spartan King on 2008-12-27:
it will all come full circle they will get theirs
Posted by Thomas on 2013-02-19:
I just bought a car from jd byrider in appleton. I was in a pinch and they helped me. i have had some very rough times lately and cnac will not stop calling and harrassing me and my gf... its such bs
Posted by xina wilkerson on 2013-07-21:
I bought a car from jdbyrider and it's already been serviced 10 time in 18 months and need s struts at this moment
Posted by Anita on 2013-09-20:
I have a car from JD . Ran into hard times at the beginning of 2013 . They reposed it but i paid to get it back but they couldn't find the car for weeks then they said it needed a new engine and transmission .They was nothing a matter with my car until they took it .I had to pay for rides and rentals cars until they did .While making a payment and insurance payment on a car that i had no idea where it was . Finally get back had it for 4 months and less than 3000 miles the engine blew up . They blew it up , put junk parts in it . wouldnt help with towing or a courtesy car . Spent all my money on towing , a rental car ( to get to work ) . ran out of money , now i have no car , no job and im behind on my bills .. Help my credit ..Bull they made my life worse now i stuck here trying to figure how to fix after CNAC and JDBYRIDER screwed me and my life up ..
Posted by buppa on 2013-10-03:
The bottom line is By rider sucks.High on interest low on service. They suck the life out of you. NEVER EVER allow them to have your debit/ credit card info. They suck the life out of you,drain your bank account. Then call and harass. They play off each other..1 the good guy out to help you the other the mean bad guy.
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Posted by on 07/06/2003
My mom ordered my kids two clocks from JD Marvel company in March. It is now the middle of July and still no clocks, but they cashed the check!
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Company Response on 11/11/2003:
Dear Client,
Please provide the name and address on the order in question. With this information I will be able to locate the order in my system, and answer any enquiries you may have.

Thank you,
Customer Service
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Posted by Anonymous on 2003-08-19:
Likewise, I ordered this clock. I did not receive the product. My Check was cashed months ago. I have repeatedly asked for a refund. I did get several excuses such as, "we changed banks, and the new checks haven't been printed yet", or "your refund was not entered in time this month for payment". I still have not received my refund. At what point does retailing like this become mail fraud???
Posted by Anonymous on 2003-08-25:
Try filing mail fraud charges, if you mailed the check.
Posted by Anonymous on 2003-08-28:
My mother in law also ordered the cuckoo clock and has not received it. She mailed a money order to JD Marvel in May 21, 2003. We cannot reach them for ANY info. They, however sent a postcard saying "...shipment is delayed, but will ship on 08/22/03...we have also changed "fulfillment operations as to serve you better in the future..."..still nothing and today is 8/28/03. How does fraud like this stay in business???
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jd marvel not delivering
Posted by No1mommymich on 01/16/2004
I'm another victim! I ordered slippers and a x-mas item on Oct. 18, 2003 and still have no product. Now I have to waste more of my time and my money to call them in Canada ... they should be shut down and sent to jail.
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Posted by Anonymous on 2004-01-17:
Just in case you didn't know....Their phone # is not a toll free call, and after 20 minutes of being on "HOLD" I gave up. They do not answer emails either. There has to be a way to stop them from scamming innocent people!
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Dishonest Company, missing bras
Posted by on 05/03/2002
TENNESSEE -- My Aunt ordered 2 bras in early Feb 2002. Her check cleared the bank on Feb 21 for $18.75. She waited and waited and finally we e-mailed and received a response to wait 2 to 4 weeks after the check cleared the bank for the order to be shipped which would have been mid to late March. She still did not receive them and we e-mailed and e-mailed and she finally received (they had some nerve) a sales book with a order form for her to order again, and on the back they had said the bras shipped on March 24, 2002!! We e-mailed again because this was received in mid April and she did not receive the order, they never responded by e-mail but she just received a post card saying that the bras would be shipped on May 6th 2002. How many lies does this company need to tell and just continue to get by with it. I personally think with all of the complaints something needs to be done. Why are they even allowed to continue placing ads in the Sundays section of the coupons for consumers to be ripped off by.
If enough complaints were filed against them they would be shut down.
Read Company Response
Company Response on 5/6/2002:
e-mail sent requesting client's name and address in order to locate it in our system
Pauline, CSR
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Posted by Anonymous on 2002-05-06:
I am the one who posted this complaint and JD Marvel responded wanting personal information
like name and address, so I am hoping that my Aunt will receive her money or bras immediately,
We have the canceled check, and the only e-mail (besides the one answering this post) they responded
to asking us to give 2-4 weeks longer and also the brochure and the postcard stating they were mailed on
March 24th and the card stating they will be shipped on May 6th and I will be happy to send them to anyone
interested. I will post back with any response we may get.
Posted by Anonymous on 2002-05-07:
The very same thing happened to my 85-year old mother who really cannot afford to lose money since she is only on social security payments. I would be interested to know how we can shut the "company" down.
Posted by Anonymous on 2002-05-07:
Stop ordering from them.
Posted by Anonymous on 2002-05-14:
I bought some bras in feb.2002 and still did not recieve them i haven't even had my e-mail answered . But by the sounds of things it really doesn't matter. You don't get anywhere. I think that people sould be notified maybe by your town paper.
Posted by Anonymous on 2002-05-15:
I ordered a Antenna Booster in March of 2002. Same story as I have been reading all over the web. Checks cashed - No product shipped. I checked the guys/gals site at http://www.jdmarvelproducts.com

Anyone bold enught to imprison this criminal
Posted by Anonymous on 2002-05-23:
I am the one who posted this complaint originally, and I was told by e-mail that the bras had been
on back order and was being processed to be shipped, this was told to me on May 10th 2002
and to allow 10-15 days to receive them. Well today is May 23rd and still no bras. I guess we will wait
until the first of the week which will have given them 18 days, and if she has not received them we plan
on taking it further. There is no sense in literally stealing money off of innocent people whom had good
intentions of purchasing merchandise and the company is very dishonest. Please get the word out
to every one you know about all of these experiences and rip off scams. Maybe DATELINE can help
crack this company.
Posted by Anonymous on 2002-07-22:
All victims please send all the complaints you ever find to the publisher of the circular that printed the ad for the J. D. Marvel product. I don't believe we will ever get any satisfaction from J. D. Marvel but perhaps if enough people voice complaints to the publisher perhaps they will quit selling advertising space. I know this is probably naive but maybe there are still reputable businesses out there.
Posted by Anonymous on 2002-08-20:
There is light at the end of tunnel!! After months and months and no response, the lady that
requested info on the order (Pauline) got it all straightened out, and after 5 months my Aunt
received her bras, they were nice bras, just didnt fit her but I begged her not to send them
back... ha ha after all the trouble we had getting them. So, just keep on trying, and that is not
the way a legitimate business should run and I still believe these people should have their doors
closed and put out of business, because we nearly had to threat a lawsuit to get merchandise
that was paid for and not received. Best of luck to you all, just keep pursuing these people, we
learned our lesson to never order from them again.
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Posted by Naltarain on 09/30/2003
August 8,2003 I wrote a check for 3 pair of slippers I have yet to receive. I don't thnik it's right for a company to take your money and give you nothing in return. I'm very disappointed.
I've been ordering through mail for years and nothing like this has ever happened before. From now on I will only deal with companies I've dealt
with in the pass.
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Posted by Anonymous on 2003-09-30:
On August 4, 2003 I wrote a check for 2 pairs of slippers, my check has been cashed and I have not received the slippers. No notice, refund or anything from JD Marvel. I smell RIP-OFF
Posted by Anonymous on 2003-10-02:
I think companies who do not send merchandise that was ordered and paid for should be prosecuted and made to refund our money. I sent for 2 pair of slippers that was advertised in the Parade Magazine, my check was cashed, and no merchandise. That was 2 months ago. Why doesn't Parade Magazine check to make sure their advertisers are reputable before accepting their ad.
Posted by Anonymous on 2003-10-02:
I ordered two pair of slippers and my check was cashed on July 21, 2003. As yet nothing has arrived. I am on afixed income and this was a big part of my food budget.
Posted by Anonymous on 2003-12-23:
i sent out a check for the suede slipper's and recieved NOTHING we will be taking action j.d. marvel is not a buisness we will EVER deal with agian.....................................P.U
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Another JD Marvel victim
Posted by on 09/01/2003
OREGON CITY, OREGON -- I too foolishly purchased products from JD Marvel in response to an ad in our Sunday paper. They cashed my check back in June, 2003 and as of today, 9/1/2003 I have heard nothing. I purchased these items hoping to give them to my wife for her birthday but that date has come and gone. Maybe I'll get something for Christmas!

Unfortunately, most of you reading this will have already fallen victim to the company. Too bad we can't place an ad in the paper next to theirs!

Fortunately I am only out $12.90. It could be worse.
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Posted by Anonymous on 2003-09-04:
I sent a check for $10.90 for slippers last June. The check has been cashed and the slippers have not appeared. How do these people sleep at night?
Posted by Anonymous on 2003-09-05:
I Purchased 3 pair of house shoes from the Marvel back on June 17/2003 I called at the end of June (as these wer for a Birthday gift I was promised that they would be shipped at the end of July that they had not received their shipment from their supplier. July came and went, I called again in Mid August they gave the same lame excuse by the same Nasty Woman, (and when I got my phone bill the phone # is in Montreal Canada. I had a fight with her and told her to send my money back .. She said the only do refunds at the end of the month.... We will seen .. I fully intend to contact the Postmaster General and The Better Business Bureau in Champlain N.Y. Hopefully the rest of you will also... I think they are FRAUDS... It took only 4 days after my check reached them for it to be cashed..... thanks
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JD Marvel Products Ripoff Company
Posted by on 06/12/2003
I ordered vining strawberries from this company on 4-21-03. As of today 6-11-03 I have not received my order. I have made several attempts to contact this company by phone and no one ever answers. This can't be happening in America. Why hasn't this company been shut down?

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Company Response on 11/11/2003:
Dear Client,
Please provide the name and address on the order in question. With this
information I will be able to locate the order in my system, and answer any
enquiries you may have.

Thank you,
Customer Service
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Posted by Anonymous on 2003-06-18:
Posted by notredame1976 on 2003-08-24:
I could not agree with you more. WHY doesnt someone do something with this company. WHY do they let them keep on going screwing people over. IT HAS TO STOP!
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J.D. Marvel Ripoff
Posted by Jackid5555 on 03/31/2004
WOOD DALE, ILLINOIS -- I, very stupidly, ordered another product from J.D. Marvel. After waiting for 6 months, they sent me the wrong product. I returned it and they still have not sent me my money back. Do not do business with this company. They cash the check as soon as they get it and we wait for months and months, if ever, to get our product. It is almost 9 months that I have been waiting for a pair of moccasins or a refund.
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Posted by Slimjim on 2004-03-31:
J.D. Marvel's reputation is abominable when it comes to shipping products. I hear they are in Canada and that's probably part of the problem when it comes to corrective action. It seems like everybody wants these moccasins of theirs, but they never receive them (or a refund). Bras and coo-coo clocks seem to be problem areas too. How the heck is this company still in business?
Posted by Stevenhir on 2004-04-08:
I do not know why you ordered another product, but that is history. Write to your attorney general. After 3 months I got my 2 pairs of moccasins after the check was cashed by J.D. marvel less than 1 week. Good luck.
Posted by shadowkillr32 on 2004-04-11:
JD Marvel can go to hell
Posted by Mer on 2004-05-19:
the great slipper scam. I too have lost my money as of March 2004 - so the little thief is still targeting seniors and apparently operating without any interference from the public watchdogs we pay to protect us from just such scams.
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finally received refund!
Posted by Nansea on 02/26/2004
ST. LOUIS, MISSOURI -- My experience with JD Marvel started in Aug. 2003, I sent a check and did not get my slippers.
I made a promise not to throw good money after bad on phone calls, so I sent many, many e-mail. My persistense paid off and I received my refund check last week, I guess they finally earned enough interest on my money. Be assured that I have learned a lesson and will not order from a strange company again without doing research.
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Posted by brittany1485 on 2004-03-02:
Oh good. i have spent many sleepless nights thinking of your plight. Now I can sleep again, thanks to your informative! haha.
Posted by Mad Eye Moody on 2004-03-02:
Brittany...c'mon...let's be nice. Let's consider everyone's comments equally valid and important. (Except for mine...they should be regarded with the highest of praise and awe)
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