J.D. Marvel Products Inc.

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Not Only Do They Sell You A Crap Car You Get A Pile Of BS With It!
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GREEN BAY, WISCONSIN -- In 2006 I bought car from them. At the signing of contract I was told a few stories on how they will report to the 3 credit places/after I make my payments for up to a year without missing one they can get me into a better loan at better rate. Also no hidden cost! WOW! did I get taken! After paying on my car for almost 2 yrs and wondering why my credit score wasn't getting any better I got one of those company's to watch my credit report to see if positive as well as negative was reported on it... and of course if my score went up or down. Credit Keeper is what it was called. So again I waited to see if any changes were made after making countless payments with an exploded % rate of 26%. After not seeing anything I called and asked the gentlemen in charge of the Oregon, WI CNAC store to explain to me why this was not being done. He told me that they were reporting to the credit places and I am in good standings. When I asked him to please show me that they did this each month after I had made the bi-monthly payments by sending me a copy of the report that they send to the places he became very upset with me and stated they do not have time to do this that it is in fact a waist of time.

After going around and around with Mr. Hill I finally told him that I refuse to make anymore payments to CNAC/JD Byrider for the car but will put them in escrow account to show in good faith that I was making payments. Mr. Hill again became very upset and called me and I quote "AN IDIOT!" He then hung up on me. I called back and ask to speak to different manager. I got another one and told him the story he told me he would take care of it and get back to me on the results. 2 wks go by and did not hear one thing! I then wrote email to company president/owner and I finally thought I was getting somewhere.

He told me that he would look into the way Mr. Hill treated me and the issues involving the reporting to the credit places. 2 more wks go by and I got a computer run off from CNAC showing that they did report to the 3 places but only once that month I complained after that they never reported again and he never got back to me on how Mr. Hill had treated me.

So after going through the BS one to many times and getting treated like crap and not seeing my credit score go anywhere and not being able to refinance my loan like they had promised I had no other choice but to get out from under the crap that was dumped upon me! So in June of 08 I filed chapter 7 against CNAC for the car. During the chapter 7 no creditors are to contact you.............well good all CNAC contacted me many times and asked me when I was going to make payments. A woman named Mrs. Weber who claimed to me the head of the legal department at CNAC would call me and tell me that I had to re-affirm or turn the car over! I told her to not contact me and if she had anything to say about the matter he could show up in court and speak with me and the trustee who was handling the Cht7 and then we would discuss a re-affirm for the car.

She or nobody from CNAC showed up for this instead the trustee asked me to send him the a copy of the title of the car and he would handle it. Since then I have moved out of stated and changed address and let them know my new address. So 2 months after cpt 7 was discharged I got a call from my mother who stated someone was trying to service me payers for a court date. So I got number from mother and called the guy and he told me that seeing that I live in another stated there was no way he could service me these papers and that he would inform CNAC that I do not live in state and the new address again. I then called CNAC again and told them that the car was back in WI and was waiting to come and pick it up. Then asked to speak to Mrs. Weber to asked why I was being sued and for what? She was very nasty to me and told me and I quote" Just because you file cpt 7 doesn't mean you get a free car" told her there is no reason to treat me this way she then told me " she can treat me anyway she wanted to and that I should have gotten a lawyer to do my cpt 7"

To top it all off I was just back in WI for Christmas and the car was still there. I then found out that CNAC and the company that was used to representative the car were calling and treating my family. Told them that if they saw me in the car they would rip me out of it and take it right there. My family told them that the car was there the whole time come get it. After I heard this I then called CNAC another time and spoke to none other than Mr. Hill. Asked him why his company did not pick the car up yet. Why his company and the people they hired to representative the car are calling and threatening and harassing my family..........of course he knew nothing about it.

He then told me I was to appear in court on the 15th of Dec and didn't and now a judgment has been placed on me for court cost. How was I to show up for something I knew nothing about. Then told him to PLEASE come get the car and leave my family out of it! That nite at around 9 to 10 pm truck backed into the drive and took the car. I then left the next day back to where I live now. Much to my surprise I got a letter from the clerk of courts in WI stating a judgment was given to me because I did not show up........WOW! How can this be? Never got any papers nor did I know about this. Now after having such a lovely X-mas thanks to JD Byrider/CNAC and 2 days after the car was picked up from my mothers place...........a guy stating he was from CNAC and the representative company called and harassed my mother over the phone and asked where is the car and to return it to CNAC or they would take action in court. What a &$%$ up mess and never have I felt so negative on Christmas till now! So Please do not do biz with these crooks! Thanks for your time!
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madconsumer on 12/27/2008:
did you file chapter 7 just to get even with the seller of the vehicle because their reports did not show up on your credit reports?

there are far to many other ways to raise your credit scores.
Anonymous on 12/27/2008:
So you had a repossession and a judgment against you. You really showed them!
Soaring Consumer on 12/27/2008:
How can a judgment be made against you when you haven't been served with court papers? This company is really twisted.
Spartan King on 12/27/2008:
it will all come full circle they will get theirs
Thomas on 02/19/2013:
I just bought a car from JD Byrider in appleton. I was in a pinch and they helped me. I have had some very rough times lately and cnac will not stop calling and harassing me and my gf... its such bs
xina wilkerson on 07/21/2013:
I bought a car from jdbyrider and it's already been serviced 10 time in 18 months and need s struts at this moment
Anita on 09/20/2013:
I have a car from JD . Ran into hard times at the beginning of 2013 . They reposed it but I paid to get it back but they couldn't find the car for weeks then they said it needed a new engine and transmission .They was nothing a matter with my car until they took it .I had to pay for rides and rentals cars until they did .While making a payment and insurance payment on a car that I had no idea where it was . Finally get back had it for 4 months and less than 3000 miles the engine blew up . They blew it up , put junk parts in it . wouldn't help with towing or a courtesy car . Spent all my money on towing , a rental car ( to get to work ) . ran out of money , now I have no car , no job and I'm behind on my bills .. Help my credit ..Bull they made my life worse now I stuck here trying to figure how to fix after CNAC and JDBYRIDER screwed me and my life up ..
buppa on 10/03/2013:
The bottom line is By rider sucks.High on interest low on service. They suck the life out of you. NEVER EVER allow them to have your debit/ credit card info. They suck the life out of you,drain your bank account. Then call and harass. They play off each other..1 the good guy out to help you the other the mean bad guy.
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JD Marvel Name Change
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CHAMPLAIN, NEW YORK -- The owners of JD Marvel Products have now set up and are operating under a new name - US Mail Order Exchange Inc. Beware of this company
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Anonymous on 02/10/2004:
I checked out their website. The products look exactly like the product image shots on the JD Marvel site. I'll be sure to stay away from them!
songwritersam on 02/12/2004:
Thank you for the information! After 4+ months and a lot of complaining and writing to anyone and everyone I FINALLY got one pair of the moccassins I ordered. Still waiting to see if the 2nd pair ever arrives. How is this company getting away with this? Just because they are based in Canada?!? How is it legal in any country to scam people and then change your company name? J.D.or whoever they are now needs to be stopped. They are in no way, shape, or form a company to do business with. They take your $ easy enough, but it is like pulling teeth to get what you paid for. Buyers Beware!
Mer on 05/16/2004:
CaptainSpaulding on 08/10/2004:
Too bad I didn't know before I placed my order with US Mail Order Exchange Inc. that this company used to be known as J.D. Marvel Products Inc. Unfortunately, I was one of the "suckers" who got ripped off by this deceitful company now known as US Mail Order Exchange Inc. Please read my review of US Mail Order Exchange Inc. at: http://www.my3cents.com/showReview.cgi?id=6682&wrapper=
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Dishonest Company, missing bras
Posted on
TENNESSEE -- My Aunt ordered 2 bras in early Feb 2002. Her check cleared the bank on Feb 21 for $18.75. She waited and waited and finally we e-mailed and received a response to wait 2 to 4 weeks after the check cleared the bank for the order to be shipped which would have been mid to late March. She still did not receive them and we e-mailed and e-mailed and she finally received (they had some nerve) a sales book with a order form for her to order again, and on the back they had said the bras shipped on March 24, 2002!! We e-mailed again because this was received in mid April and she did not receive the order, they never responded by e-mail but she just received a post card saying that the bras would be shipped on May 6th 2002. How many lies does this company need to tell and just continue to get by with it. I personally think with all of the complaints something needs to be done. Why are they even allowed to continue placing ads in the Sundays section of the coupons for consumers to be ripped off by.
If enough complaints were filed against them they would be shut down.
Company Response 5/6/2002:
e-mail sent requesting client's name and address in order to locate it in our system
Pauline, CSR
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Anonymous on 05/06/2002:
I am the one who posted this complaint and JD Marvel responded wanting personal information
like name and address, so I am hoping that my Aunt will receive her money or bras immediately,
We have the canceled check, and the only e-mail (besides the one answering this post) they responded
to asking us to give 2-4 weeks longer and also the brochure and the postcard stating they were mailed on
March 24th and the card stating they will be shipped on May 6th and I will be happy to send them to anyone
interested. I will post back with any response we may get.
Anonymous on 05/07/2002:
The very same thing happened to my 85-year old mother who really cannot afford to lose money since she is only on social security payments. I would be interested to know how we can shut the "company" down.
Anonymous on 05/07/2002:
Stop ordering from them.
Anonymous on 05/14/2002:
I bought some bras in feb.2002 and still did not receive them I haven't even had my e-mail answered . But by the sounds of things it really doesn't matter. You don't get anywhere. I think that people could be notified maybe by your town paper.
Anonymous on 05/15/2002:
I ordered a Antenna Booster in March of 2002. Same story as I have been reading all over the web. Checks cashed - No product shipped. I checked the guys/gals site at http://www.jdmarvelproducts.com

Anyone bold enught to imprison this criminal
Anonymous on 05/23/2002:
I am the one who posted this complaint originally, and I was told by e-mail that the bras had been
on back order and was being processed to be shipped, this was told to me on May 10th 2002
and to allow 10-15 days to receive them. Well today is May 23rd and still no bras. I guess we will wait
until the first of the week which will have given them 18 days, and if she has not received them we plan
on taking it further. There is no sense in literally stealing money off of innocent people whom had good
intentions of purchasing merchandise and the company is very dishonest. Please get the word out
to every one you know about all of these experiences and rip off scams. Maybe DATELINE can help
crack this company.
Anonymous on 07/22/2002:
All victims please send all the complaints you ever find to the publisher of the circular that printed the ad for the J. D. Marvel product. I don't believe we will ever get any satisfaction from J. D. Marvel but perhaps if enough people voice complaints to the publisher perhaps they will quit selling advertising space. I know this is probably naive but maybe there are still reputable businesses out there.
Anonymous on 08/20/2002:
There is light at the end of tunnel!! After months and months and no response, the lady that
requested info on the order (Pauline) got it all straightened out, and after 5 months my Aunt
received her bras, they were nice bras, just didn't fit her but I begged her not to send them
back... ha ha after all the trouble we had getting them. So, just keep on trying, and that is not
the way a legitimate business should run and I still believe these people should have their doors
closed and put out of business, because we nearly had to threat a lawsuit to get merchandise
that was paid for and not received. Best of luck to you all, just keep pursuing these people, we
learned our lesson to never order from them again.
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jd marvel not delivering
Posted by on
ROYAL OAK, MICHIGAN -- I'm another victim! I ordered slippers and a x-mas item on Oct. 18, 2003 and still have no product. Now I have to waste more of my time and my money to call them in Canada ... they should be shut down and sent to jail.
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Anonymous on 01/17/2004:
Just in case you didn't know....Their phone # is not a toll free call, and after 20 minutes of being on "HOLD" I gave up. They do not answer emails either. There has to be a way to stop them from scamming innocent people!
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Refund Check
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MOBILE, ALABAMA -- After many long distance calls to Canada and much cursing and raising Hell, J.D. Marvel FINALLY sent my refund check. And it only took 7 months! My suggestion to anyone wanting their money back is to BADGER THEM constantly with nasty emails and phone calls. It worked for me! I also suggest that someone continue to find the authorities that can shut them down for good and send them to prison. They are obviously not afraid of conviction, so hitting them in the pocket book is the most likely way to shut them down. Good luck! And if JD Marvel sees this, you should be so ashamed to tell people where you work and what you do.
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Anonymous on 01/11/2004:
I am so very happy you finally got positive results from this, so called company. I would like to see more comments on refunds or shipments from the company, so to know where we stand.
Anonymous on 01/11/2004:
Good for You!! :)
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Ordered 10-19-03 - order not filled - check cashed!!!
Posted by on
CHAMPLAIN, NEW YORK -- On 10-19-03 I ordered 2 pr of slippers and as of
1-5-04 I have not received slippers but I have
received my cancelled check. I believe J D Marvel
is not a legit company and some govt agency should
look into their business practices. Also, their
phone number is not a free call! It cost me over
$10 to call some jerk who told me the call is free
and my slippers would be delivered in 10 days - what a joke!! People should beware of J D Marvel Inc. Dept. 721-109, Box3270
Champlain, NY. 12919 (Can't find any email address!!)
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Anonymous on 01/05/2004:
Their email address is info@marvelproducts.com

But good luck in getting an answer from this "company".

Please read my complaints on my3cents.com dated 12/9/03 and 12/23/03.
Anonymous on 01/06/2004:
I feel sorry for your ordeal, but I have a question: In the subject you said they cashed the check, but in your letter you say the check was cancelled, so which was it?
Anonymous on 01/07/2004:
A cancelled check is proof that it was cashed.
Mer on 05/16/2004:
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Check Cashed , No Product - 2 months
Posted on
GEORGIA -- I think this company is a BIG SCAM!! Beware all of you. These "THIEVES" are based in Canada so they have a safe haven .It will be of no point to contact the NY "MAIL DROP" address with any action on their part.
I am going to contact the all the major national newspapers and the "prime time" TV media to put this on Air so their scam is known by millions here in the US.

I ordered an EAR Amp for my Father in law and they cashed the cheque as soon as they received it. Its been two months.. no shipment.

the TV and media guys are going to have fun doing an interview so everyone knows.. not just here.
May be NBC's Dateline should help.

We all should do something about these scammers (JD MARVEL). If we all contact the media ..someone will do something and they will come to light and may be we can sue them on a large scale and get them out of business..
I am going to file a complaint with all the Beaures and see what we can do next..

Better luck with everyone's shipment...

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Stevenhir on 12/22/2003:
I read your review and hope you have success. Maybe all the TV stations should get this Firm's true story from you. I, myself, have written to the Competition Bureau of Canada Place du Portage. I got a return letter today, stating that they only enforce contractual disputes, and not settle any contracts or disputes. I wrote a letter to the NY Attorney General, sending a copy of that letter to J.D.. Tell me how the National Projection of J.D. works out!
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Posted on
DISTRICT OF COLUMBIA -- Found this site when attempting to find some sort of contact address or phone number to inquire about an order which my mom did not receive. Obviously, they already cashed the check(which to me looks like the trend) & conveniently left any information off of the remaining part of the order form which was in the Sunday paper. My mom has no access to a computer & would not even know how to turn one on. She was just trying to do a little Christmas shopping from home since she is unable to get out due to her illness. This company obviously likes to take advantage of this sort of situation. Very sad!
Company Response 12/8/2003:
Please contact us directly at
info@jdmarvelproducts.com and we will be pleased to advise the status of your mother's order
Pauline, Customer Service
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Anonymous on 12/16/2003:
ordered 2 pair moccasins 11/02 never received, called put on hold forever on 12/16/03. cashed check for them on11/13. This is a big rip off , do not buy from this company, anything . turn into your attorney general in your state and the better business buruea. Canadian based bunch of ripoff crooks.......... BEWARE DO NOT PYRCHASE ANYTHING FROM THIS COMPANY.
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Posted by on
MICHIGAN -- I am on hold as I type this, having been on hold for 10 minutes long distance. I ordered my slippers in JULY and called once in October, getting a song and dance about inventories.

'Just talked to them and they said they sent them out last week. They claim they sent a backorder notice which I never got, but I certainly got the new catalog (which I promptly threw out). Based on all these complaints, I would never recommend ordering from them. Oh, and I should get them in 10-15 days. That will make approximately 23 weeks that I've been waiting. (and we thought 6-8 was bad).
Company Response 11/11/2003:
Dear Client,
Please provide the name and address on the order in question. With this information I will be able to locate the order in my system, and answer any enquiries you may have.

Thank you,
Customer Service

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Anonymous on 11/19/2003:
I, too, ordered 3 pair of slippers on July 14. My check was promptly cashed. After 9 weeks I received one pair of slippers with no accompanying paperwork. I tried calling several times and never got through--couldn't afford to stay on the line, either. Their website has no email capabilities so I sent a letter. No response, so after a month I sent it again with a promise to file a mail fraud report if I didn't hear from them. I will be doing so tonight.
Anonymous on 11/24/2003:
I too ordered three pair of moccasins, the check was cashed but the product was never received. I have been waiting for over eight weeks and have heard nothing from J.D. Marvel Products. I think they are a fraud.
Anonymous on 11/30/2003:
In followup to my comment of 11/19. I sent an email to the company with an address I obtained from this site. I received the 2nd pair of slippers 11/22 and an email from a representative of the company saying both my remainining pairs had been sent 11/13. I finally received the last pair on 11/28. The rep said there was supposed to be paperwork in the packages--yeah, right. I didn't need to file charges, but will never do business with this company again and will tell everyone I know to stay away from them.
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Posted by on
I had a similar problem. Check cashed in March no product. Well I filed with the Federal Trade Commission, Attorney General of the State of New York and Texas. I also contacted CBS News. I even contacted our newspaper and asked them to stop running ads in the Sunday paper.

The slippers have arrived and now I am getting phone calls from the company confirming receipt of their product. I think they are a little concerned.

My advice. File with the same regulatory agencies. It just takes a minute to do it online. I got results and I hope this will help you too!
Company Response 12/8/2003:
Thank you for advising receipt of your order
When complaints are entered anonymously, we cannot locate orders and offer any assistance
Pauline, Customer Service
info@jdmarvelproducts.com 514-344-4747
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Anonymous on 11/15/2003:
I filed a complaint also but with the Canadian bureau of BBB. I finally got my order after five months.
Anonymous on 11/18/2003:
Ordered slippers 8/04/03. Called local paper with add and they contacted JD Marvel who then called and said slippers would be sent Nov. 1st. Still no slippers, but check was cashed 8/13/03. WILL NOT USE THIS COMPANY AGAIN. Suggest calling papers and magazines who display their adds and complain....
Anonymous on 11/24/2003:
Try filing complaint with this agency in Canada:

Competition Bureau of Canada Place du Portage I 50 Victoria Street Gatineau, Quebec, K1A 0C9 (not sure if last part is zero C9. or letter O C9 Their phone number is 1-800-348-5358 or 1-819-997-4282
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