Incident = I have a 2009 Jeep Wrangler x that I purchased new. The driver's side seat has already been replaced and now needs it again and the passenger seat as well. The Jeep was taken to the dealership in January and they ordered both seats, 7 months later we are still waiting for the seat covers to come in.
When I spoke to the claims representative on this he stated they should be in by August the 10th. I told him this was unacceptable and he said it was all he could do. I told him that they make Jeeps every day and that a seat cover should not be hard to get and that if this is how Jeep handles the warranty work then I will not buy another Jeep and I will probably trade it off for a new Chevy. I also told him I will take it to a car show or Jeep event and hang signs up telling them about Jeep and how their reps handle issues. He stated "Go ahead and do what you got to do."
I purchased a 2007 Jeep Compass with only 14k miles on it... was very happy. Two weeks ago the transmission failed! I called the company to check warranty status and was told that my warranty expired at 36k, I have 39k on the transmission! I am still within the time limit of the warranty but out of miles. This is not a transmission that can be rebuilt; it must be replaced. It will cost $5200!
The company flat out refused to assist in any way even though this is my second Jeep! Their reason was that I did not have my car serviced at their garage or did not purchase an extended warranty. I didn't think I needed to purchase an extended warranty on a transmission! I didn't think that the transmission would drop out after only 39k miles! I might have had my car serviced at their garage if they didn't charge so much to do it.
When I went into the dealership to have the work done, I was told that this transmission was on back order! That suggests there are more people experiences this type of problems! How many people have to get there transmission replaced at $5k for Chrysler to recall? Needless to say, I will never purchase a Chrysler auto again! Shame on the corporation! This is just plain wrong.
COSTA MESA, CALIFORNIA -- I went to Honda to get a key make, cost $50. Next I go on the same day to Jeep to get a key make, cost $53 for Key and another $60 to have the key programmed. So the end result a single key for Jeep is $110 how can that be right in any market.