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4 Reviews & Complaints
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Brakes & Pick-Up
Posted by Sergioftl28941 on 05/28/2011
I own a 2009 Jeep Grand Cherokee Laredo. I have taken it to the dealer many times. They can never fix the squeaky brake noise.

Now it is not accelarating after you stop at a red light. Overall the Jeep is not a well made SUV.

     
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Posted by Alain on 2011-05-29:
Jeep Division of Chrysler Corporation
Customer Relations
PO Box 21-8004
Auburn, MI 48321
800-992-1997
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Poor Warranty Repair
Posted by Sparky 6680 on 07/25/2010
Incident = I have a 2009 Jeep Wrangler x that I purchased new, The drivers side seat has already been replaced and now needs it again and the passenger seat as well. The jeep was taken to the dealership in January and they ordered both seats,7 months later we are still waiting for the seat covers to come in. When I spoke to the claims representative on this he stated they should be in by August the 10th. I told him this was unacceptable and he said it was all he could do. I told him that they make Jeeps every day and that a seat cover should not be hard to get and that if this is how Jeep handles the warranty work then I will not buy another Jeep and I will probably trade it off for a new Chevy. I also told him I will take it to a car show or Jeep event and hang signs up telling them about Jeep and how their reps handle issues. He stated go ahead and do what you got to do.
     
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Posted by Anonymous on 2010-07-25:
It looks like you got your answer. Let us know how your sign protest goes.
Posted by Skye on 2010-07-25:
I was just wondering what went wrong with both seats, that caused them to need to be replaced? It would be helpful to let others know the cause.

Thanks~
Posted by sparky 6680 on 2010-07-26:
The seats are made out of cheap material I guess. I only weigh 172 and my wife 135 neither of which should make two seats to tear. And like I said the jeep has 24,000 miles now and I turned in to jeep 8 months ago and this is the second time the drivers side has needed replaced.
Posted by sparky 6680 on 2010-08-06:
Still waiting to hear back from the case managers supervisor.I have purchased my last jeep,I have owned 6 older used jeeps and this is my first new one with warranty what a disappointment.
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Jeep Keys are a rip off.
Posted by MarkS on 06/12/2009
I went to Honda to get a key make, cost $50. Next I go on the same day to Jeep to get a key make, cost $53 for Key and another $60 to have the key programmed. So the end result a single key for Jeep is $110 how can the be right in any market.
     
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Posted by BokiBean on 2009-06-12:
That's a pretty good deal. Our Ford F150's were $130 ea. Welcome to 2009. I know, it blows.
Posted by Ponie on 2009-06-12:
'how can the be right in any market.' It can and is right. If we want everything done for us, e.g., push a button to unlock the door when previously you had to insert the key and turn it, we have to expect to pay for this 'service.' As Boki stated, that was a low price. When I had a problem with mine this past spring, it cost me in excess of $300. The more bells and whistles we demand, the higher the cost.
Posted by Elola on 2009-06-12:
You're lucky you don't have a car that has a transponder key and a push button start, those can run over $1000 to replace.
Posted by dan gordon on 2009-06-12:
A Volvo key is twice as much. Its part of your alarm system and there is a chip in the key to protect you from theft.
Posted by MRM on 2009-06-12:
Another good reason to own a Jeep! OEM parts are less expensive to replace compared to other vehicles.
Posted by DisputeTheCharges on 2009-06-13:
The keys to my truck cost $5 each! Chevy Truck FTW!
Posted by Starlord on 2009-06-13:
There is no problem with keys for our 2006 Dodge Dakota. We ahve two keys, and one is a plain metal key. it will open the car doors and operate the ignition, which is fine if you wish to drive around with the alarm blaring. The other key has several buttons on it. One sets the alarm, one disarms it, and one is a panic button. Last time I checked, it will cost about $253 apiece to have new RKE keys made for our vehicle and program them.
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Great service after purchase
Posted by Bone on //00
I had an wonderful experience at the Jeep dealership in Rochester. Months after my purchase the dealership offered great service for every little detail I asked for. I would definitely recommend them for anyone looking to buy.

     
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