Jeep Liberty

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2.0 out of 5, based on 1 ratings and
3 reviews & complaints.

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Endless Problems, Some Have Yet To Be Solved
Posted by on
LINDENHURST, NEW YORK -- After buying my new 2002 Liberty in 2002, I had to bring it back to the dealer within the first 3 months because the light on the heated seat switch did not illuminate; you could not tell if it was on or off by sight. After taking the entire passenger side of my car apart, they found the problem. Since then, my car has had the lower ball joints replaced twice (though I still do not have the ones I should after the last recall in Sept 07), 3 exhaust systems, and still has a clunking sound when shifting from park to drive or reverse to drive (dealer says that all Jeeps do that), and the headlights mysteriously shut off and on while driving at night (dealer was unable to duplicate). The last time, the dealer had my car for 4 days to replace the exhaust manifold (a part that had previously been ordered (I received a card in the mail that said it was in)) but in the process, they needed to order another exhaust system since the one that was on there did not match up with the new exhaust manifold. While the car was in the shop for 4 days, they were unable to duplicate the headlight issue (which btw is hard to duplicate when you just leave the car sitting in the bay for days while you're waiting for a part, then spend the last day rushing to find the problem). I was supposed to take the car on a long road trip the day I got it back, but I decided not to and road with someone else. Good thing, because when I got back, the OBD II light came on (exhaust issue) and the problem that could not be duplicated, the headlight issue, reoccurred within one day of being home.

In the past, the dealer has been pretty good about dealing with these problems, but lately they have been difficult to deal with. I have had the car in the shop for the exhaust problem 5 times; each of the first 4 times they refused a loaner car, the last they finally gave me one from Enterprise. I am so glad I purchased the extended 7 year/100,000 mile warranty when I bought the car, or I'd be broke by now.

When I buy cars, it is usually with the intention of driving them for a long time and getting as much out of it as I can; I don't need a new car every three years. My Liberty is only 6 years old and I've been debating on keeping it, but I'm beginning to think that I should bail out now and get something safer. I love the Liberty, but I don't feel safe anymore and, what's worse, is I don't feel supported by the company: a combination that is just going to cost me a lot of money.

The moral:
If you're out there thinking of buying a new Jeep... Buy the extended warranty.
If you're thinking of buying a pre-owned Jeep... don't!
     
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biomajor on 2008-07-27:
The headlight issue is probably the Control Board, or at least it was on mine. Try turning the defroster on when the lights are off and they might come on like mine did LOL
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The non-addressed 2002-03 Jeep Liberty Engine problem
Posted by on
Rating: 2/51
TOLEDO, OHIO -- My daughter bought a 2002 Jeep Liberty 1 month ago. We changed the oil and I had her check it every two weeks since the vehicle was new to her. She did as I said for a couple weeks and said it used none. She is very diligent at watching her mileage to plan oil changes ever 3000 miles.

She went to work and the engine started to knock. She checked the oil and found it 3 quarts low and got no low oil warning. We took it to a shop and it needs a new engine. We found out no reputable salvage yard wants to sell the engine due to a known oil gear issue, so they will not even warranty one with low miles.

A rebuilt motor with the oil gear issue fixed costs $3200.00. With labor my daughter is looking at $4500.00 to replace an engine with only 119000 miles.

I searched the internet on 2002 Jeep Liberty 3.7 engine. I found many complaints regarding the blown motor. The average seems to be 96000 miles. Many people online said they contacted Jeep and they said they were SOL.

I don't expect a new engine for nothing, but when the average vehicle today does 250000 miles by most manufacturers and Toyota is at 400000. I would like to see an American company doing everything it can to create customer loyalty.

Thank You, Steve
     
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MDSasquatch on 2012-08-24:
I had a Dodge Ram blow a Hemi at 76,000 miles (1,000 miles out of warranty. I took very good care of the thing and was basically told to junk it because a new engine ($10k) cost more than the truck is worth. I got a used engine ($7k) and traded it in as soon as I could. I also have a Dodge Caravan with 120,000 miles and so far, I have only replaced brakes, tires, O2 Sensors and radiator.

I now drive a Chevy and would have a hard time justifying another Dodge purchase.
FoDaddy19 on 2012-08-24:
I assure you the average Toyota does *not* have 400k on it. While 119k miles isn't 2xx,xxx miles. It's still well outside any warranty, it's hardly "low mileage". Relatively few cars have low oil warning light, many have a low oil pressure warning light or an oil pressure gauge. The problem with that is, if the oil pressure gauge bottoms out, then the damage has likely already been done. It would be a nice gesture for them to help you with the cost of the engine, but it is an 11 year old vehicle that's at best over 40k miles out of warranty, So I really can't blame them.
trmn8r on 2012-08-24:
An "oil gear" problem sounds like an issue where the oil pump either stops working or works poorly.

This would not explain how the oil level abruptly dropped 3 quarts after using none.
Elaine on 2013-07-24:
wishe I had known about the engine issue..I have replaced one engine so far in my 2002 liberty at 94000 miles. Now the engine that I replaced the original with needs to be replaced..it has only been 2 yrssince I replaced the 1st one..so not happy
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Speaker for Jeep Liberty 2005
Posted by on
I paid for a replacement speaker and installation on April 5, 2011 At Kile Dodge Jeep in Cleveland, Tn. After four months they can't even tell me when they will get the part.
I don't think it is the dealer's fault, I think it is Jeep's fault. I want my speaker!
     
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Alain on 2011-08-08:
Get your money back and see if a local car shop can put in a different speaker.
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