Warped Front Door
I've never been more disappointed in a company as I have Jeld-Wen. I spent $5,000 for my front door and side lights. I fought my builder to get this door and I'm sorry I did. The first winter the door ... read full review4 Replies - Latest reply on 10/07/2012
Jeld Wen Patio Doors = Garbage
I purchased Jeld Wen fiberglass patio doors in January of 2010, because they were advertised as hurricane proof (high DP rating). All three doors arrived about four weeks later. Upon opening the crate, ... read full review
Jeld Wen screws small Contractor
ILLINOIS -- March 3, 2011
To whom it may concern,
I spoke with Jeld-Wen customer service back on December 13, 2010 with a problem on a bay window that was damaged during shipping or delivery and discovered by my ... read full review1 Replies - Latest reply on 03/17/2011
Mis-aligned door hinges
I purchased a Jeld-Wen exterior door at Home-Depot in the fall of 2010. After my brother and I installed it (He is a liscensed contractor), we found that the door did not seal completely or squarely ... read full review
Ordered 4 doors for a remodel project in November. Frames are made of composite wood, not hardwood and screws stripped out in frames upon installation. Right hand doors not beveled on the correct side to close properly as determined by finish carpenter with 35 years experience. Called warranty and waited 3 weeks for a service tech to come out who confirmed doors were not correct and waited 3 more weeks for new slabs. Jeld-Wen stated they confirmed with their factory that the replacement doors were beveled correctly. Replacement slabs arrived, still not correct. Told by Customer Service the warranty was now void as they were installed bv my contractor and they have no way of knowing what he did to the doors. They closed out my claim via e-mail. Got Home Depot involved and Jeld-Wen told Home Depot they don't bevel their interior doors. I pursued with Home Depot due to Jeld-Wens inconsistencies in story.
Finally had a manager from Jeld-Wen call who couldn't explain the "RUN AROUND" and offered me a refund. Ordered doors in November, this is March. Will get new slabs from someone else. Save yourself the headache DON'T BUY JELD-WEn."
Does not honor warranty
GRINNELL, IOWA -- Sold me a door that apparently had a manufacturer defect in the glass which failed in shortly over 1 year from install. contacted the company for replacement and they strung me along for 2 months! then ... read full review2 Replies - Latest reply on 01/03/2013
Bought two french sliding doors through Home Depot. One came with lock cylinder one without. Jeld-Wen Customer service representative called back same day I requested assistance informing me they talked with Home Depot and they would gladly send out matching lock cylinders so one key fits both. They told me I would not have to do anything, they would take care of it. Amazing
1 Replies - Latest reply on 07/23/2010Add reply
Don Jeld-Wen Window products
I have had a relatively disappointing and frustrating experience with Jeld-Wen and felt I needed to share my experience with others as a word of caution before choosing their products.
The problems ... read full review3 Replies - Latest reply on 02/06/2014
KLAMATH FALLS, OREGON -- We ordered a window that needed to be tempered glass. We have been trying to get Jeld-Wen for over a month now to help us place tempered glass into the unit.
1 Replies - Latest reply on 09/03/2009Add reply
Customer service is basically, you bought the window, now it is your problem.
They have service repair (warranty) but will not help us get tempered glass into the unit. We are on our own.
If you decide to go with Jeld-Wen, make absolutely sure you have exactly what you need, because if there is a problem it won't be theirs.
NEW Jeld Wen Windows were installed in our new custom built home in August 2005; we have been trying to get JELD-WEN to honor their warranty ever since! (3 Years) These are the worst products on the market.
4 Replies - Latest reply on 12/27/2012Add reply
During construction JELD-WEN could not repair they own product! I will be happy to provide photos to anyone who wants them!
French Doors For Patios
We purchased a patio door made by Jeld Wen under the Reliabuilt label. The contractor tried to install it but it would not close because the hinges on the doors were not aligned. Lowes sent out another ... read full review4 Replies - Latest reply on 01/27/2014
Poor Quality, Over Priced
ENCINITAS, CALIFORNIA -- In January 2008, we purchased a custom sized double door, wood interior with aluminum clad exterior. We bought and had it installed through Home Depot. We ordered the interior wood removable grid. ... read full review3 Replies - Latest reply on 12/24/2011