Does not honor warranty
GRINNELL, IOWA -- Sold me a door that apparently had a manufacturer defect in the glass which failed in shortly over 1 year from install. contacted the company for replacement and they strung me along for 2 months! then ... read full review2 Replies - Latest reply on 01/03/2013
PALMDALE, CALIFORNIA -- Purchased Jeld Wen French doors from Lowes and got them in a week as promised. The issue was the doors would not close properly no matter what you tried. They are perfectly leveled and still hit at the top and the bottom. We noticed that the hinges had been moved and filled in with caulk from the factory. Makes you think they [knew] there was a issue. My contractor spent 10 hours trying everything and could not get them to work. I am in the process now to see if I can return the doors. The door jams have been drilled and glue on the bottom so we will see what the do. I would hope this does not happen to anyone else. We spent 700 on installation, 80 dollars on delivery, 1500 on the doors and got nothing but a mess.Add reply
KEWANEE, ILLINOIS -- These windows are garbage . Paid 285 dollars each for nine windows and wish I would've kept my 1927 wood framed single pane rippled glass windows with aluminum storms . I have enough air blowing in through where the tilt latches lock into the frame to put out a lighter . Pretty bad when I have to stuff insulation down beside the sashes to stop the airflow . I wouldn't recommend putting these windows in a barn let alone a house . Thanks for the winter air conditioning, saved me from buying central air unit .Add reply
Door was to arrive 12-11-13. On 12-20-13 door was to arrive on 12-21-13. door arrived on 12-28-13. The door came with all wood not primed. The Home Depot representative and the brochure said all wood would be primed. The active doors upper hinge was off by an eight of an inch causing the door when closed to stick out on the top side and not seal. Add reply
I built my house is 2006 with Jeld-wen windows. I have had nothing but issues with these windows. If you stand near them, you can literally feel a breeze come through when they are closed and locked. There is mold on several windows (that are not in a bathroom), and they are the exact opposite of energy efficient like their advertising states.
I contacted the company regarding these issues and they instantly diagnosed my issue as lack of proper insulation. My windows just happened to be "part of the batch that wasn't properly insulated in the factory", so the service technician came and installed the missing insulation. This has done nothing to remedy the issues that I have.
I am furious today because I got out of my shower (5 minutes long) and I could see condensation coming through the windows like you see when you have a conversation outside in the winter. I would not recommend these windows to anyone. You would regret installing these windows in a matter of days if you choose this company.
LOS ANGELES, CALIFORNIA -- I just bought over $11,500.00, worth of custom patio doors from Jeld-Wen. I wish I chose a different company to deal with. Their support is the worst ever; the workmanship is so low it’s unbelievable that they are still in business. The windows leak air, the locks do not work and the job is sloppy. It is unbelievable. It has been about a week since I contacted them regarding problem. I have not seen a live person to come and solve the hardware problem so I can lock the door.
Please if you are thinking about buying doors and windows from them think again. I live in southern California their support center is in Colorado. They like to sell without any support.
OREGON -- I replaced all of the windows and doors in my house. One window developed a crack and lost its seal in the first year. They replaced it with labor. Year 2 one window lost its seal. They replaced the window without any labor. The new window came with a speck between the two panes of glass. In year 4 two window sprung leaks. I am very concerned about what is to come in the years ahead. I would never recommend JELD-WEN to anyone!Add reply
In April I ordered a patio door from Lowes made by Jeldwen, I was given a lead time of 35 days. Which at the time I thought was long but manageable. Those 35 days came and went and still to this day 5 months later I'm still waiting on the screen door portion of the order. The door itself took 3 months. When I call nobody knows anything or can tell me where the order it. They just tell me that they will call back, but do they? NO. I do not recommend them never never again!Add reply
CASTLE ROCK, COLORADO -- After a couple of years the balance of about a dozen windows started sticking, grating, and poorly performing. They came out and replaced the balances saying it was a known problem with the windows. One year later I have another window doing the same thing. This time they say it's $175 for a truck roll and they may not have the balances I need so will have to pay for a second truck roll.
They want me to take apart the window to find a number. Why can't they pull the service record from before to see what balances they used the last time? They just keep saying the same thing, take apart the window (not an easy feat) find the number and call them back. Recommendation, spend a little more and go Pella.
They will do nothing even if you can prove the product was manufactured poorly. Add reply
Bought two french sliding doors through Home Depot. One came with lock cylinder one without. Jeld-Wen Customer service representative called back same day I requested assistance informing me they talked with Home Depot and they would gladly send out matching lock cylinders so one key fits both. They told me I would not have to do anything, they would take care of it. Amazing
1 Replies - Latest reply on 07/23/2010Add reply