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43 Reviews & Complaints

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Problems with jeld wen french doors
Posted by Savemesanfrancisco on 08/27/2010
We special ordered a set of Jeld Wen French doors from Home Depot in early July 2010. They arrived when promised but we noticed the ball catch at the top of one door was misaligned and therefore had split the wood. We did not accept the door and Home Depot ordered a new one without question. Again the door arrived in about 10 days but it had the exact same problem. Both times we had asked the store to double check the doors before calling us to deliver them but they evidently did not check them very well since the defect is obvious. We have been waiting for our 3rd order now for over 3 weeks. I have given the benefit of the doubt to Jeld Wen up to this point but if the next set arrives damaged I will get a refund and look elsewhere. I don't know if anyone else has had problems with this manufacturer.
     
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Posted by Alain on 2010-08-28:
If the next one arrives with the same defect it certainly indicates, at the very least, that they had a bad production run at the factory and that you want a different brand of door.
Posted by homer d poe on 2013-01-28:
one of the problems is what home depot does for its inspections hd has to inspect the door wile the driver is at the dock as well as removing all packing to do the inspection wich leaves the doors exposed on the dock until the installer picks door up so hd is at more risk of damaging the door by doing the inspection becouse it becomes hd's problem then not jeldwens as a hd imp. i hate jeld-wen product but i need to put food on my table too :( about 70% of there product at the hd is junk an i wouldnt put it in my home take a look at feather river doors a bit higher cost but much better door and seems to hold up better with the info i see on returns and complaints here.
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Jeld Wen Patio Doors = Garbage
Posted by Antijeld on 03/18/2011
I purchased Jeld Wen fiberglass patio doors in January of 2010, because they were advertised as hurricane proof (high DP rating). All three doors arrived about four weeks later. Upon opening the crate, the center door assembly was damaged. Bad packing?? Jeld Wen sent me another door assembly about four weeks later. Meanwhile, I have to cover the big hole in my house with plastic. Did I mention that this is in the winter? Two of the doors that originally arrived were similar, while one was different in appearance and construction. I spent about two weeks with the Area Rep trying to figure out why one was different when they were all ordered at the same time. Well, we finally got everything installed just in time for spring, what a time frame(sic).

Now, a year latter, everything is failing. The doors are leaking around the glass, The one assembly was so badly warped, even Jeld Wen couldn't deny. Now the warranty people are denying that there is any manufacturing defect and are wanting to replace with same item. With 100% failure, I am not too excited with replacement with same product. They have graciously (sic) offered to give me vinyl patio doors at 50% off. My cost to install!! I guess the one customer, does not honor warranty, door, was right. If you buy their product, you will have to pay to completely replace them.

The saga continues...... I guess I have to pay for complete replacement. My confidence in their product is zero. My floor in my bedroom is constantly wet when it rains. All I have gotten is run around and bad attitude. Should have gone with Milgard!
     
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Masonite French Doors
Posted by Chrisk210 on 08/30/2011
I purchased Masonite french doors from Home Depot approximately 2 years ago and the glass just exploded. I have called Home depot and Jeld-Wen and they tell me there is no warranty. Let me get this straight; the doors either do not last or they do? The salesman from Jeld-Wen I spoke with told me, WELL if you had the door for 2 years you've gotten use out of it! Really? So, the doors are made to last for 2 years? He said, No, 50 years! Okay then, why would the glass explode in 2 years? He was sarcastic and rude. Now I have to pay to remove the door, replace it and re-install it plus the original cost.

Approximately, $1800.00. Great! If it hadn't exploded, I may be more agreeable, but an exploding window, seems like a manufacturing issue to me!
     
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Posted by windowgirl on 2011-09-03:
spontanious breakage is covered for the 1st year. There is no way for a manufacturer to know if your door was hit by an outside source. If a knick was caused from the manufacturing it would expand within the first year. Not 2 years later. Name a car company that would cover your windshield. Get real!!!!
Posted by MasoniteDoors on 2011-09-06:
Hi Chrisk210. Perhaps we could help you with your door. Is there a email or number that one of our customer service reps could contact you at?
Posted by Ryan F. on 2012-03-31:
I was washing dishes this morning and heard a loud POP. My wife and child were in the back room, the dog was with them. I went over to the dining room to inspect the noise and noticed a panel on our french door (JEL-1-002 01-M) had spontaneously exploded??? Really? The doors lead out to a glassed in Florida room and no one was out there, no way a bird could have hit the door, nothing. It just decided to explode. This model has the blinds in the glass and it happened on the stationary door that rarely gets opened. So, after 2 years as well this same thing has happened to me! i have yet to contact customer support because its early but I sure hope they send me a replacement insert at no charge. Our house is on the market and this couldnt have happened at a worse time! Safety for our child is our main concern and the door being broken isnt exactly safe.
Posted by Chris on 2012-11-11:
We ad our Jeld-wen door for less than a year. I was outside, and my wife was inside. Nothing struck the glass, but the outside glass broke without impact. Jeld-Wyn said this was an act of God and would not replace or repair. We got a major run around. They said it was due to being a hot day (90deg). They assured me their doors were able to handle normal variations in temperature, but would not back their product. The Anderson replacement has been superior in every way.
Posted by BILL KINNEY on 2014-02-05:
ANYONE considering purchasing Jeld Wen products that contain glass or wood BEWARE!!
These reports of glass shattering and wood rotting are spot on and you could live a long time regretting your purchase as I do. $53,000 worth of windows and doors ALL had to be replaced(by warranty) only to have the same issues again five years later...they did not renew the warranty when the replacements were installed!! So her I am with $53,000 worth of rotting windows that I can't even operate because the mechanisms fall out of the rotten wood..........BEWARE!!!!
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Don Jeld-Wen Window products
Posted by Deep_Bleu on 11/18/2009
I have had a relatively disappointing and frustrating experience with Jeld-Wen and felt I needed to share my experience with others as a word of caution before choosing their products.

The problems I am incountering now may only foreshadow what is to come. I have recently read many disheartening stories on the net regarding product performance issues and poor customer support from Jeld Wen. My issues seem to only just be starting.

I chose Jeld-Wen for their promise on quality, reliability and service however I am sincerly doubting this promise.

I started a remodel project for my home in San Diego this summer. The windows and doors selected were Jeld-Wen's SiteLine EX, Aluminum Clad Wood. One window however was a Jeld-Wen 500 series aluminum frame in a custom size to be used as a backsplash in the kitchen.

I was promised a 4-5 week lead for the aluminium clad wood products and 1-2 weeks for the aluminmum window. The clad/wood windows and doors showed up 6 weeks later with one damaged. I was told to install it and someone would be out to fix it. This was 10 weeks ago and I haven't heard anything.

The 1-2 week lead custom window showed up 8 weeks late (10 weeks from order) seriously impacting my project schedule. What's more, the window had a significant quality defect in the finish. It has now been 6 weeks since the window arrived and Jeld-Wen is quoting another 8 weeks to deliver a replacement. So, it will be nearly 6 months from order by the time the window arrives. This has created huge problems with my schedule and is preventing me from being able to begin stucco work until the window is in.

Jeld-Wen is making no concessions and taking no responsibility for their quality issues and lead times. In my opinion, this company has obviously become far too big and their processes are now out of control to be a good consumer supplier.

No one in their customer support team, management included, seems to be motivated to help a customer in need out. In fact, on three occasions now a supervisor has said they would call back and never did. No one seems to know what is taking place with this order or when it will be finished and no one is taking ownership of the problem to get it solved.

Given my experience to date and what I have read on the internet, I am very concerned about the long term performance and reliability of these windows.

If I were to do it over again, I would look at Marvin, Loewe, Eagle or Pella windows and avoid Jeld-Wen like the plague.

I would not recommend Jeld-Wen and would urge anyone reading this to act with caution if considering working with this company.
     
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Posted by swanky on 2010-02-07:
Thanks for sharing your story. I too have had a horrible experience with Jeld-wen products. I went w/the recommendation of my contractor. Big mistake. We still have some of the original windows in the home, which are nearly 50 year old Pella windows. No leaks, no issues. The Jeld-wen windows are severely drafty. Unreal.
Posted by Stuman on 2013-12-25:
Don"t expect much from Pella either. They are surviving on 'the fat' of their past...!
Posted by Laurie on 2014-02-06:
We are also having problems with our jeld-wen windows cracking after being only 7 years old and the customer service is terrible, it's really bad when they can't even stand behind their products.
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Fingerprint's Between Glass In Jeldwen Windows
Posted by Kckennedy on 03/05/2009
I custom ordered 12 Jeldwen windows and a patio door from Home Depot, had them installed a few months ago. Since then I started to notice fingerprint's between the glass, upon closer inspection of the remaining windows all have prints, and smears.

I called Home Depot and the sales rep, said that there had been several calls with the same complaint. I was told by one Jeldwen representative that they would have to replace the glass, today I spoke with a different rep, she was nasty, rude, and sarcastic, she said that all glass is going to have fingerprints, and imperfections, and that the smears are from the lowe e. She basically said live with it, but that she would ask her boss and get back to me. I have carefully sifted through Jeldwens website, and info, I can't find any info to customers regarding these issues, and that you should expect these problems.

We'll see if they replace them. Buyer be ware!!!
     
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Posted by Anonymous on 2009-03-05:
No, not all glass is going to have fingerprints. I would be upset. You paid good money for them. Keep after them and keep calm as they are being rude. I would call every stinking day until they darkened my doorstep with new stuff.
Posted by Anonymous on 2009-03-05:
I would have asked the rude CSR "How would Lowes get fingerprints between two, sealed panes of glass?" Good post.
Posted by jktshff1 on 2009-03-05:
Good info to have before accepting delivery of the product.
Well written VH
Thanks.
Posted by kckennedy on 2009-03-09:
UPDATE:
JELDWEN CALLED, AND HAS AGREED TO REPLACE ALL THE GLASS, I HAVE A SERVICE DATE OF 3/20/2009. I WILL KEEP YOU POSTED.
THANKS K.C.
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Very Happy with Warranty Coverage
Posted by Dub.blsg on 06/29/2012
CALIFORNIA -- I bought a 7 year old home that had Jeld-Wen vinyl windows already installed. We were experiencing what I was told is Insulated Glass Unit Failure. There were 5 windows that had this problem, one of them being VERY large. I decided to contact Jeld-Wen's Customer Service Dept via e-mail to see if there was any warranty coverage on this. After reading many consumer complaints online, I didn't expect anything.

However, to my surprise, I was contacted shortly after my inquiry and they sent someone out to look at all my windows. Even though the inspector made it sound like the windows would be replaced, I still was doubtful. A couple weeks later I received another call to schedule the technician to come out. I didn't even bother to ask what they would be doing, I was just pleased that they kept things going.

They replaced my failing windows and serviced every other window in the house and 2 garages (I have a LOT of windows). Latches were adjusted and glides were made to slide easier. I can't express how pleased I am. That is what Customer Service is all about!
     
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Posted by Alain on 2012-07-01:
It's good to see they stood behind their product for you.
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Mis-aligned door hinges
Posted by Wonytineres on 03/17/2011
I purchased a Jeld-Wen exterior door at Home-Depot in the fall of 2010. After my brother and I installed it (He is a liscensed contractor), we found that the door did not seal completely or squarely with all four edges. In fact, the bottom was off 1/4" at one end and tapered to flush at the other. The entire face of the door was also off about 1/4" at one corner. We had ensured that the entire door was put in level from all angles. The following day, we went to Home-Depot and told them about the issue. They offered to replace it if we brought it in, but we would have to bring in the entire pre-hung door that we just installed. Talk about a hassle. We then looked at the rest of the Jeld-Wen doors at the store that would have met our needs, and saw the same flaw in all of them that we had uncovered the night before. The hinge placement was off. If you measured from the center holes of the screws at both the door and the frame, they drifted toward one edge as you went down the door by the same amount, about 1/8" on both the door and frame. We showed the clerk and he said he would notify "someone". I don't know if that ever occurred. Finally, we went back home and re-drilled the hinges and the door fit fantastic. This is definitely a manufacturing error that could easily have been fixed with the right checks at the factory. I wonder how many other people had the same problem, since all six doors we looked at at Home-Depot had the same issue.
     
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Mis-leading packaging, poor quality
Posted by Steve42day on 02/17/2008
I purchased two (2) Jeld-Wen 24”, six panel (3 per door), bi-fold doors from Home Depot.

The Jeld-Wen doors I purchased were not only poorly made and inferior in quality by every measure, they were misleading in that the interior side of the doors were not paneled or sculpted in anyway. They were nothing more than a blank piece of composite wood.

Next came the simple instructions which the packaging claimed were inside. These were nothing more than some printing on the outside of the bag of parts. Step 1 said to “insert” the top and bottom pivots into the pre-drilled holes. However, they did not fit. I expected them to be snug and require tapping to seat them. The first two at the top of the door went fine. When I tapped the bottom pivot in, the entire bottom of the door collapsed between the thin composite sides of the hollow door. I could not get the pivot out with removing the entire bottom portion of the door which was not difficult as it had only been glued in and poorly at that. That’s when I realized the bottom of the door which holds the pivot and carries almost the entire weight of the door was not wood at all but only compressed hardboard. I managed to remove the pivot but now had to drill the hole so it would fit. I also had to re-glue the bottom of the door in place and re-enforce it with screws so it would hold the door

I had to pre-drill the holes on the second door so all the pivots would fit properly.

Next came the knobs. I drilled the holes in the hollow door for the knob only to find the screws did not fit in the knobs. I had to drill open the knob for the screws to fit.

In the end the Jeld-Wen bi-fold doors are only slightly better than a cardboard cover. With misleading packaging, panels only on one side (a fact which is completely omitted from all written material for the doors both on the inside and the outside of the box) poorly designed, poorly constructed, poorly packaged with parts that don’t fit, Jeld-Wen is the worst door product I have ever had the misfortune of purchasing.
     
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Posted by Sugartoo1 on 2008-11-03:
I too have the same complaint. I came online to find a place to write to the people who make these things and came accross your review.

We had bought other regular six panel doors and panels on all sides. When my husband opened the packaging and found the flush second side he was beside himself at the deceptive packaging.

I would bet that there are not just you and us who have been decieved by the set up of this packaging. I am looking to write to the head of thier company.
Posted by JohnnyRafes on 2008-11-18:
I've used their products for years. I've used both the bifold and regular doors and found them to be very satisfactory. Overpriced ? Are you kidding ? These are the least expensive product on the market. High quality similair doors cost 5 times as much. What were you expecting ? I know...high quality for lose price ? When these doors are painted they look like much more expensive products. Not moulded on both sides ? of course not. U got to buy real wood doors to get both side finished. !!!
Posted by windowmanmt on 2008-12-02:
"Matching back" Bi-Fold doors are rare in the industry if you get a paint grade product. Think about how many times you are going to be inside your closet with the doors closed and notice that they do not have panels on the back. They do this so it is less expensive to produce and they are able to sell it to you at a reasonable price.
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Does not honor warranty
Posted by Yourmanstan on 10/18/2010
GRINNELL, IOWA -- Sold me a door that apparently had a manufacturer defect in the glass which failed in shortly over 1 year from install. contacted the company for replacement and they strung me along for 2 months! then they told me it wouldn't be delivered for another month!

if you can live without a door or window for 3 months, then jeld-wen is a great company. if you are like everyone else, and actually need your doors and windows, then you should never never trust their warranty. assume if you buy their products that you will have to pay to completely replace them should anything happen.
     
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Posted by Donna on 2012-09-14:
I have a Jeld-Wen 12-Lite enty door. Two days ago, I looked at the glass on my door and it was totally shattered. I have no idea what happened to it and cannot go with a door. I cannot understand how the glass could have shattered like that. It didn't fall, but now the door has to be replaced. I've only had the door for about 21 months. Not quite 2 years. I'm not happy. I will not buy another one of their doors that has glass in it. Now I have to pay a contractor to install another door, along with the cost of a new one. Apparently, no one is testing the glass that is being used in these windows.
Posted by Jim Morrison on 2013-01-03:
Jeld Wen has nothing to do with the glass in the doors. We manufacture the doors themselves and add nothing else to them. The doors are sold to a middle man who pre hangs them and adds the glass, hardware, whatever else and then passes them along to the big box stores, contractors, etc.
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Jeld Wen screws small Contractor
Posted by Edgeof Madness on 03/17/2011
ILLINOIS -- March 3, 2011
To whom it may concern,
I spoke with Jeld-Wen customer service back on December 13, 2010 with a problem on a bay window that was damaged during shipping or delivery and discovered by my lead installer when the window was un-wrapped for installation. My lead man reported the problem to the home owner P. N. immediately and she notified Home Depot where the window was purchased. I notified your company.
Unfortunately we had to spend over 3 hours repairing the window just to install it. A decision was made after your field representative inspected the window that it needed to be replaced and not repaired. The new window is finally ready to be delivered and changed out and P. N. notified me that Jeld Wen will not pay us to install it. I must say I find this hard to believe that neither Jeld Wen nor Home Depot will foot the bill to install this window.
My company contracted with Mr.& Mrs. N to install and trim 7 windows for $4593.30 and we are a small business and cannot afford to send four men back and replace this window. We are an Installation Master trained company, EPA Lead Certified and the only company in New York State authorized to install Marvin Lift & Slide doors among other certifications. We are small but I believe in training my employees and we get recommended by many corporate suppliers and distributers like PPW, Marvin, Azek and Tyvek because we are honest and professional in our approach to all our remodeling projects.
I recommended your windows and I have partnered with you for a Home Show in the past displaying your product, so I must say I am extremely upset that you will not go the full nine yards and help us help this family get what they deserve. The new window is worthless sitting in their garage.
Please contact me at your earliest convenience.

Sincerely Yours,
Douglas E. Dervin, C. R., C. L.C.
Double D Contracting 45 Woodbury Rd Hicksville NY 11810 516-942-0210


     
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Posted by grandma005 on 2011-03-17:
You need to send this complaint to the Company and Home Depot.
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