HOUSTN, TEXAS -- I have a 4 year-old custom built home with Jeld-Wen, low-E, vinyl windows throughout. During a recent 'cold snap' of near-freezing weather I experienced 'spontaneous glass combustion' on a bathroom window above a shower wall. The inside pane of the double-pane window spontaneously imploded on itself - with all the glass shards ricocheting off the outside pane back into the bathroom - up to 6 feet away from the window.
Although the windows have a 'Full 15-year Warranty', the Customer Service Dept declared this a non-warranted event because of glass breakage. Although they acknowledged that this type of event is caused by an imperfection in the glass during manufacturing, they said no window is covered under the warranty if any part of the glass experienced breakage.
With small children in the house, I am concerned with other, much larger windows doing the same thing! They said they were unable to determine which windows had the same defect(s) which could cause that and could not provide any assistance or inspections to determine if that were the case.
After various rounds of discussions with service managers and regional customer service reps, I was left with burden of replacing and installing the window at my own expense. This was a very disappointing experience with extremely poor customer service. I cannot, with good conscience, recommend Jeld-Wen products to anyone for any application.
INDIANA -- So, I had done quite a bit of research when attempting to figure out a cost-effective method for replacing a 66"x 81.125" double-door set on the front of a house I am in the process of flipping ever so slowly. While I wasn't a fan of Jeld-Wen to begin with (due to the reviews); I figured I would give them a shot anyway, being that they "could" get the special order project done within 14 days.
As we are still in the thick of winter around here, I also figured I'd love to save on utilities prior to the end of the season. I received an e-mail from the store where I purchased these doors yesterday saying that the estimated date of arrival had to be pushed a week. Instead of 14 days or earlier like their product claims for delivery, we are now looking at 21 days before delivery.
I will more than likely take this complaint all the way to the top of Jeld-Wen because they are a company that should stand by their word. I am certainly not impressed by them or their lack of ethical business practices. If consumers order a product that is a necessity, we expect and demand that they hold to their word and produce on time and quality.
OHIO -- Working on an 1850 farmhouse that we needed to remodel the kitchen. Because of the age of the home, many of the replacement door/windows are not a standard size and needed to be custom ordered. We went to Home Depot (first mistake) and found a French patio door that looked like it would work. HD had a sale on custom Jeld-Wen doors so we took the bait. Ordered the door in the size we needed. Door arrived as scheduled.
We test fit the door and found the size was correct and looked to be well made. After it was installed, we immediately noticed that when placing the lock in the door, the holes drilled were not in the correct position and too close to the edge leaving a small gap visible on the edge of the lock. We tried to adjust be it was all the way over. Next we noticed the center part between the door was cut about an inch short leaving a gap. Also the weatherstrip was damaged.
I immediately called and told them of the problem. Even took numerous pictures to show them. They made arrangements to fix it, which took almost 1 month. The repair guy shows up and immediately tells me that the lock can be fixed. Not what I wanted. He takes out the part to fix between the doors and was sent a standard 80" part. Remember we had a custom sized door. Why would Jeld-Wen not have the specs from the order number when we placed the order?? What a joke! I now have to wait another few weeks to have it repaired! Will not use them ever again!
PHOENIX, ARIZONA -- DO NOT DEAL WITH JELD-WEN - THEY WILL NOT HONOR YOUR WARRANTY. We purchased 2 sets of Jeld-Wen French patio doors for our home through the Lowe's on Baseline in Tempe, AZ. The doors are about three years old. A couple of months ago I noticed some swelling and blistering around the edges and it looked like some of the caulking around the window area of one of the doors was splitting.
The doors are under warranty so I went to Lowe's and they told me to contact Jeld-Wen. The customer service representative told me to send pictures, which I did. I first suggested they have someone come out and look at the door, but she said the pictures would be good enough. We sent in 10 pictures, including the "good" doors for comparison. The door in question was protected by a porch and had a roof on it. It was not exposed to the weather. After numerous phone calls (I remember five or six) and numerous emails back and forth she told us for a $75 charge we could have someone view the door.
It is going on the third month and I do not have my door. I have never received such horrific customer service in my life. She told us that it was a weather issue that warped the door (humidity). We live in the desert! As of the date of this writing I am suing them because we were so poorly treated. They were deceitful and their products are cheap. Do not waste your money.
DAYTON, OHIO -- I waited over a year to post this about my experience with JELD-WEN sliding glass doors with the blind insert. They arrived and were stored in my garage unit we installed them. Actually I tested the blind function in my garage. One of the units the blind function would not release from the top and that it would not provide a means to keep sun out of close them like you would any other blind.
We contacted JELD-WEN and they sent a technician over to repair the windows as the tolerance was too tight. We installed the sliders and they have been performing just fine since then. These sliders replaced Stanley French doors and the JELD-WEN are not as energy efficient as the Stanley doors were but that was expected. I would rate these sliders a solid 8-8.5 out of 10.
I am an engineer and had to replace my rusting Stanley French doors after just a few years of use. They stood behind their product as has JELD-WEN. The JELD-WEN are vinyl and don't have super high U-factor and SHGC but are satisfactory for our use and I like them much better than the French doors.
I'm sorry I didn't read the reviews on this site before buying my Jeld-Wen replacement French door. I order a custom door for a 2 x 6 framed wall. I waited 17 days for the door. The drip tray that arrived with the door was labelled "6". It was designed for a 2 x 4 framed wall (4.5 inch total tray width - 3.5 inch stud, 0.5 for sheathing and 0.5 for drywall).
I returned it to the store (Lowe's) and had to wait two weeks for a replacement to be shipped. The replacement arrived - and it was the same 4.5 inch tray. Lowe's finally got the company on the phone, and was informed that the required 6 and 9/16ths inch tray would take another 14 days to be shipped. I'm thoroughly disgusted.
NEW JERSEY -- Doors ordered late summer not installed until mid November, had to reorder 1. Damaged door sent to store 2. Wrong size sent. Now in March noticed peeling discussed problem with Lowes and we sent pix to company. Rep from company called and said did not look bad and we could fix would send paint. When I refused, he kept blaming store and installer. Finally said would send paint to Lowes. Well sent me paint and did not contact Lowes. At this time Lowes is trying to solve the situation. I should have researched this company as have learned this is the pattern of dealing with customer issues, In addition paint sent was in a bottle size of nail polish. What could this repair????
NATIONWIDE, OREGON -- I chose a Jeld Wen sliding patio door for a remodel. I had heard they were a decent product. I was wrong.
W\hen my contractor (Jay) went to pick up the door he noticed that it would not close all the way or lock. The guys at the store fiddled with it a bit, broke a few parts off and called it good. Jay told them "no", they needed to fix it properly and they finally agreed to send the sliding portions of the door back to be fixed properly and had Jay take the frame with him. Two weeks went by and no word. He called and was told to come and pick up the door. When he arrived nothing had been done and he was told to take the doors and that a service tech would have to come out to fix it once installed. A person from Jeld Wen did call to tell him a person would be calling him soon to schedule an appt to come out. The next day he received another call stating the same thing. When they finally did call he was told it would be 3 weeks until someone could come out....3 weeks...really? after the previous 2 week delay? Meanwhile the project is pretty much on hold. What was going to be done by Easter will now (if I'm lucky) be done by the end of May. It was a relatively simple project. Jay is losing money with all the delays and run arounds and as a customer I am NOT impressed with Jeld Wen. I would definitely recommend going with another product. If you purchase happens to be fine, you're lucky. But if you need them to stand behind their product you're in for a hassle if not totally screwed.
PALMDALE, CALIFORNIA -- Purchased Jeld Wen French doors from Lowes and got them in a week as promised. The issue was the doors would not close properly no matter what you tried. They are perfectly leveled and still hit at the top and the bottom. We noticed that the hinges had been moved and filled in with caulk from the factory. Makes you think they [knew] there was an issue. My contractor spent 10 hours trying everything and could not get them to work. I am in the process now to see if I can return the doors. The door jams have been drilled and glue on the bottom so we will see what the do. I would hope this does not happen to anyone else. We spent 700 on installation, 80 dollars on delivery, 1500 on the doors and got nothing but a mess.
I built my house is 2006 with Jeld-wen windows. I have had nothing but issues with these windows. If you stand near them, you can literally feel a breeze come through when they are closed and locked. There is mold on several windows (that are not in a bathroom), and they are the exact opposite of energy efficient like their advertising states.
I contacted the company regarding these issues and they instantly diagnosed my issue as lack of proper insulation. My windows just happened to be "part of the batch that wasn't properly insulated in the factory", so the service technician came and installed the missing insulation. This has done nothing to remedy the issues that I have.
I am furious today because I got out of my shower (5 minutes long) and I could see condensation coming through the windows like you see when you have a conversation outside in the winter. I would not recommend these windows to anyone. You would regret installing these windows in a matter of days if you choose this company.