Jeld-Wen Consumer Reviews - Page 3

NEBRASKA -- Ordered JELD-WEN custom sized replacement patio door from Menard's on 30 Jan 2015 as the manufacturer we preferred did not make a hinged, swinging door to the specifications we needed. The delivery was delayed on backorder for 6 weeks. Upon arrival, Menard's receiving department determined the screen door was damaged (large gaping hole that went entirely through the cardboard enclosing the screen was the clue). Menard's held the door while a replacement screen was provided.

Once the screen arrived and our installer was able to do the job, he discovered that the door itself had been damaged by strapping bands that cut into the interior wood of the door (exterior is metal-clad). There were other irreparable gouges to the wood as well. Also, the door had been manufactured with a new construction flange, which not only wasn't needed, but also made the sizing wrong.

Another several weeks wait followed to receive a replacement door to go along with the previously replaced swinging screen. Once delivered, our installer found that the replacement door was not manufactured for a swinging screen door; it was made for a sliding screen. Apparently before shipment from the factory, no one realized that the sticker affixed to the glass, which clearly says "DR SWINGING", really meant swinging door. Also, the replacement had scratches in the wood and a few soft dents, and once installed the fixed window and swinging door sides both slant down an eight of an inch from the center hinge point, creating a noticeable bow.

At this point, we began contacting the JELD-WEN local representative who authorized a JELD-WEN technician to retrofit the exterior of the door for a swinging screen door. It took over a month for the technician to be scheduled and after working for 45 minutes, the technician discovered that a piece required to install the swinging screen door was missing. This required another month's wait for the piece to be provided and for the technician to return.

Installation was supposedly finished on 4 Aug 2015, more than 6 months after the initial order was submitted. We have since had water on the inside of the swinging door at the lower hinge following a rainstorm and discovered that two screws on the outside of the door frame for the swinging door are missing, even after the technician's visits.

SAN DIEGO, CALIFORNIA -- I custom-ordered a Jeld-Wen sliding glass door from Home Depot. After my professional installers installed the door to get it perfectly squared and aligned, it became evident that the door was a manufacturing defect and was bent in the middle frame. The sliding door would not close. I immediately contacted Jeld-Wen customer service and told them of the problem. They said it would take one month before someone from their company could come and take a look. My house is located only 1/4 of a mile from their manufacturing plant! I contacted Home Depot to complain and to put pressure on Jeld-Wen.

Home Depot dispatched their local Jeld-Wen representative 7 days later, who tried to deny that it was a defect. I hired 3 different professional contractors who all said that the door is clearly and undeniably a manufacturing defect and showed me that the defect was clearly visible to the naked eye. Again, Jeld-Wen AND Home Depot tried to deny it. I threatened a lawsuit after which Jeld-Wen sent another tech, (one month later!) who had no choice but to finally admit that it was a defective door because I had shared with him the findings of 3 independent contractors.

This company's management and customer service is rude. They don't care, they are dishonest about their defective materials, they are unreasonably slow to act, and their products are absolutely junk. You get what you pay for! Spend a few bucks more and get something decent like an Andersen door. I have lost double the value of the door in the 2 months it is taking to repair my door under their worthless warranty, and by the way, they still have not actually repaired it! I'm still waiting! Don't, for a moment, think this will not happen to you. It will.

I lost 2 willing buyers for my vacant home because my house had a 9ft x 9ft gaping hole in it for nearly 2 months, waiting for Jeld-Wen. I also lost 2 months of mortgage payments waiting for them to repair the door, while the house had to sit empty. So much for saving a buck. I tried to save a few hundred dollars buying a Jeld-Wen door. Instead, I lost over $7,000.00 in the damage they caused me not to mention a tremendous amount of aggravation!

WESTMORELAND, NEW YORK -- I purchased a Jeld-Wen French Screen set patio door through Home Depot in Sept. of 2009. Actually my contractor made the selection.The door was installed with no problem. It looked very attractive and seemed to fulfill the purpose. I noticed in the spring of 2013 that the door appeared to be rotting at the base where it met the frame. I called Jeld-Wen customer service. I was told there was no warranty of the door as far as rotting. If I wanted to replace it I should upgrade to a door with treated lumber in order to avoid the problem in the future. Who would have thought a door less than five years old would rot.

This spring when I returned home the door would not even open. When it dried out (in June) I was able to open it. I am trying to repair it myself using epoxy. The rot extended up as far as the first hinge so I now have a hole in the door exposing the styrofoam insulation. There will need to be some wood inserted in order to hold the epoxy. If I am unable to do the repair I considered calling the company to ask if they would sell just one side of the door replacement.

After reading of all the trouble others have had with this company I have to agree their product is junk, their customer service, anything but, and the best thing to do is buy another manufacturer's product. This door was over $1000.00. Not a cheap door. The one it replaced had been in for about 35 years with no problems. I just wanted the French door look. A very poor, expensive, frustrating decision on my part. Do not even consider Jeld-Wen products unless you want headaches and crappy products.

SANTA CLARITA, CALIFORNIA -- As a remodeling contractor, I have install many doors and windows. The last couple of years the Jeldwen Doors and Windows seemed to be pushing their promotions on to my supplier and so I allowed my clients to try them. Unfortunately, unlike the other door and window manufacturers, when there is a problem, they take months to send out a service person and in the last case they only partially fixed their problem.

Again my clients are waiting for them to return with the right hardware. They must have a lot of problems as I can never get a hold of their customer service person as I am always directed to his voicemail. I would not recommend these windows or doors to my clients, and if they choose them I will have them sign a waiver of responsibility.

Had a Jeld-Wen door installed that began warping so badly we couldn't use the deadbolt. Provided Jeld-Wen with photos and a copy of the original receipt; they took 2 months to get us scheduled, then canceled the replacement install the day before it was to take place. Rescheduled for a month later, same thing happened. On the third try -- over three months after we first scheduled the replacement -- they actually showed up, but the installer damaged the hinges and dinged the finish on the door.

Customer service promised a refund. Got snippy when I called 2 weeks later to follow up. Said a "store credit" was issued at the store where we had bought the door, but the store knew nothing about it. Took another week and contacting the BBB to get the refund they promised. Whole process? 8-9 months.

SPOKANE, WASHINGTON -- The original windows were installed in 1999 and most of the seals failed. It appears they had a bad glue during that time and offered to replace them which they did. I've replaced 95% of the windows and now the replacement window seals are failing. I called Jeld-Wen and since I was the third owner on the home they told me they would no longer offer any replacements. I asked them why the replacement windows were failing and they told me that the weather in my area (hot in the summer and cold in the winter) was an issue with their product.

I must assume that they are selling a product in a geographic area that their product wasn't meant to be in. All I can say, DON'T buy this product if you're in a geographical area that has extreme swings in temperature. I now have at least 5 windows that need replacing and I'm not looking to Jeld-Wen to help me because they won't.

I thought I was purchasing 2 patio doors that gave me the privacy I needed in my bedroom, but that isn't the case. With the blinds inside the door closed you can look right into my bedroom on either side and see me when I'm in bed. I spoke with Jenni in customer Service and emailed her pictures as requested. She said the blinds were within their limit of 3/8". They are actually more than 3/8". She left me a voicemail stating they were okay.

I get so mad everytime I look at my bedroom door and wish I had stopped payment until it was corrected. Now I can't raise or lower the blinds in the kitchen patio door. I will never buy any of their products again and any time I have a chance to do so, I will give my honest opinion on my experience with Jen-Weld. Rating: No Stars! COMMENT: BUYER BEWARE!!!

NEW CASTLE, INDIANA -- I can only wish I believed the negative reviews, but having had a couple of Jeld-Wen doors before, I made a custom order for a pricey french door and of course it showed up horrible. I made a deal with Lowe's to keep it at a discount even though it had many "touch up" areas that looked like a five year old wearing a blindfold, had colored over the marks on the door, in giant blobs of color that didn't match the wood tone of the door. Once installed, it became apparent that much more was wrong.

Missing parts, screws installed so crooked that the protruding heads cause the doors to bind on closure. Screws removed, we waited for Lowe's to reorder, only to find that Jeld-Wen refuses to warranty the door, despite the cosmetic, function and incomplete status of the door. I now have a house completely populated with Jeld-Wen doors that I cannot be proud of, having learned a lot about the company during the one correspondence I had with them, ever. They could not care less about me, my experience, my home, my money or my satisfaction.

This is the first time I ever got online to complain about any company, but people need to know this company just wants your initial order. They don't care about you after that. Not even enough to have a civil conversation with you, from their "Customer Service" team. Pitiful! They should be ashamed, but they are not. They have our money, and don't have to do anything to make us happy or give us what we PAID FOR. I'll probably pull all the doors out, and go to Anderson, who took excellent care of me when I had a minor window problem, 6 YEARS after my house was built.

OREGON -- I ordered a very large custom $2000 window for the front of my home from JELD-WEN through Home Depot. On the order it specifically says "Please rush order as customer is on time constraint." Fidelitone was given the task of delivering the window from Hayward to San Mateo, about three miles across the San Mateo bridge. Instead of coming straight to San Mateo with such a delicate item, the truck went to San Jose to make deliveries first, perhaps trying to avoid a $5 bridge toll. The truck arrived in San Mateo one hour late with a four-hour delivery window. Apparently something sharp struck it.

Accidents happen, but there was no compassion. A Hispanic male said it would do no good to complain because he was leaving the company in a couple of days. When departing he called me "Bro." He seemed to think my distress was funny.

I found the whole experience degrading and unprofessional. I suggest using a more professional delivery service. I stopped in at Home Depot this morning and spoke with a manager who called JELD-WEN Windows. I have been told JELD-WEN is aware of the accident and "will give me priority" making a new window. I suppose that means I will have wait another five weeks for delivery that I should already have. Home Depot does not allow return of custom merchandise. In sum, not professional at all, but either the manufacturer or delivery service.

KLAMATH FALLS, OREGON -- Ordered a sliding glass door. It had to be special order because it was almond. They wanted paid in advance. About two weeks later I was told it was in at ProBuild and to pick it up. I arrived to find a door with a split in the side vinyl frame near the top corner. Along the top there was a 4 to 5 inch piece missing, also a lot of scratches on the door. It had obviously been dropped. I pointed this out to ProBuild. They took pictures and called Jeld-Wen.

After about 30 minutes Jeld-Wen called back and said I had paid in advance. They would not refund the money as it was a special order. ProBuild said they had no recourse. They felt I should take the door and work with customer service. I tried that. Jeld-Wen wanted all the numbers off the door. I sent them. They would contact me in two days. Never happened. Three weeks later I am stuck with a damaged door. Beware of this company.