We special ordered a set of Jeld-Wen French doors from Home Depot in early July 2010. They arrived when promised but we noticed the ball catch at the top of one door was misaligned and therefore had split the wood. We did not accept the door and Home Depot ordered a new one without question. Again the door arrived in about 10 days but it had the exact same problem. Both times we had asked the store to double check the doors before calling us to deliver them but they evidently did not check them very well since the defect is obvious.
We have been waiting for our 3rd order now for over 3 weeks. I have given the benefit of the doubt to Jeld-Wen up to this point but if the next set arrives damaged I will get a refund and look elsewhere. I don't know if anyone else has had problems with this manufacturer.
DURANGO, COLORADO -- As a housing contractor I need to find standard window sizes and pricing to complete a specific design look, and price a job. I went to Home Depot to get the required information but the sales clerk at the millwork desk could not give me any dimensional information on window sizes that I could take with me to complete an order based on standard windows that the company offers.
When I asked the sales clerk why there was no available catalog with standard window sizes and associated model numbers he told me that that was a frustrating problem for them too and suggested that I look them up online. I just spent 2 hours trying to get that information and found myself frustrated and still could not find the information I needed to use their windows. I went back to HD, picked up a catalog for Andersen Windows and found all the standard window sizes I needed to complete the job. What a waste of time and effort trying to buy Jeld-Wen windows!
ABINGDON, MARYLAND -- I purchased a set of Jeld-Wen French doors in 2012 from Lowes in Springfield and now in 2015, I noticed mold and wood rot around the bottom of the doors. I opened a claim with Jeld-Wen customer service they replied back closing the claim saying that the doors needed to be panted once a year to maintain the warranty. The Customer service person was extremely rude and told me I was stuck with the doors. Is there anybody out there that can help customers get the proper service and respect they deserve? We pay high prices for this POOR Quality doors
SANTA CLARITA, CALIFORNIA -- As a remodeling contractor, I have install many doors and windows. The last couple of years the Jeldwen Doors and Windows seemed to be pushing their promotions on to my Supplier and so I allowed my clients to try them. Unfortunately, unlike the other door and window manufacturers, when there is a problem, they take months to send out a service person and in the last case they only partially fixed their problem.Again my clients are waiting for them to return with the right hardware. They must have a lot of problems as I can never get a hold of their customer service person as I am always directed to his voice mail. I would not recommend these windows or doors to my clients , and if they choose them I will have them sign a waiver of responsibility.
WATERFORD, MICHIGAN -- [Got to} tell you we just had our Jeldwen door installed today! Worst product ever! The door is warped and because our other door was out we are stuck with this substandard door. The handle is loose and jiggly and it just feels cheap and flimsy. Disappointed is an understatement! Calling customer service was no better, yes I was frustrated and upset but a good service representative would have used some empathy to deal with the situation . Not Tiffany she point blank said well I can tell you right now I can't get someone out there next week!!! She was rude and not apologetic or sympathetic to our issue however she set us up for a service call August 20th! Now that's efficient service!
Terrible experience with Jeld-Wen. My door has an astragal on it (I have double doors). The paint chipped on it without even touching it. They put a new one on and it did the same thing the day after it was installed. Plus, the installer told me Jeld-Wen sent the new astragal incorrectly assembled and he had to reassemble it. Within six months the sweep under my door ripped and fell off. They sent me the wrong replacement. The paint job on the base of the doors is shoddy. I'll put in a bad word for Home Depot, too. The local store didn't want to help or take any responsibility for this. Finally, someone at their corporate office helped. But my problems still aren't over.
HOUSTN, TEXAS -- I have a 4 year-old custom built home with Jeld-Wen, low-E, vinyl windows throughout. During a recent 'cold snap' of near-freezing weather I experienced 'spontaneous glass combustion' on a bathroom window above a shower wall. The inside pane of the double-pane window spontaneously imploded on itself - with all the glass shards ricocheting off the outside pane back into the bathroom - up to 6 feet away from the window.
Although the windows have a 'Full 15-year Warranty', the Customer Service Dept declared this a non-warranted event because of glass breakage. Although they acknowledged that this type of event is caused by an imperfection in the glass during manufacturing, they said no window is covered under the warranty if any part of the glass experienced breakage.
With small children in the house, I am concerned with other, much larger windows doing the same thing! They said they were unable to determine which windows had the same defect(s) which could cause that and could not provide any assistance or inspections to determine if that were the case.
After various rounds of discussions with service managers and regional customer service reps, I was left with burden of replacing and installing the window at my own expense. This was a very disappointing experience with extremely poor customer service. I cannot, with good conscience, recommend Jeld-Wen products to anyone for any application.
INDIANA -- So, I had done quite a bit of research when attempting to figure out a cost-effective method for replacing a 66"x 81.125" double-door set on the front of a house I am in the process of flipping ever so slowly. While I wasn't a fan of Jeld-Wen to begin with (due to the reviews); I figured I would give them a shot anyway, being that they "could" get the special order project done within 14 days.
As we are still in the thick of winter around here, I also figured I'd love to save on utilities prior to the end of the season. I received an e-mail from the store where I purchased these doors yesterday saying that the estimated date of arrival had to be pushed a week. Instead of 14 days or earlier like their product claims for delivery, we are now looking at 21 days before delivery.
I will more than likely take this complaint all the way to the top of Jeld-Wen because they are a company that should stand by their word. I am certainly not impressed by them or their lack of ethical business practices. If consumers order a product that is a necessity, we expect and demand that they hold to their word and produce on time and quality.
OHIO -- Working on an 1850 farmhouse that we needed to remodel the kitchen. Because of the age of the home, many of the replacement door/windows are not a standard size and needed to be custom ordered. We went to Home Depot (first mistake) and found a French patio door that looked like it would work. HD had a sale on custom Jeld-Wen doors so we took the bait. Ordered the door in the size we needed. Door arrived as scheduled.
We test fit the door and found the size was correct and looked to be well made. After it was installed, we immediately noticed that when placing the lock in the door, the holes drilled were not in the correct position and too close to the edge leaving a small gap visible on the edge of the lock. We tried to adjust be it was all the way over. Next we noticed the center part between the door was cut about an inch short leaving a gap. Also the weatherstrip was damaged.
I immediately called and told them of the problem. Even took numerous pictures to show them. They made arrangements to fix it, which took almost 1 month. The repair guy shows up and immediately tells me that the lock can be fixed. Not what I wanted. He takes out the part to fix between the doors and was sent a standard 80" part. Remember we had a custom sized door. Why would Jeld-Wen not have the specs from the order number when we placed the order?? What a joke! I now have to wait another few weeks to have it repaired! Will not use them ever again!
PHOENIX, ARIZONA -- DO NOT DEAL WITH JELD-WEN - THEY WILL NOT HONOR YOUR WARRANTY. We purchased 2 sets of Jeld-Wen French patio doors for our home through the Lowe's on Baseline in Tempe, AZ. The doors are about three years old. A couple of months ago I noticed some swelling and blistering around the edges and it looked like some of the caulking around the window area of one of the doors was splitting.
The doors are under warranty so I went to Lowe's and they told me to contact Jeld-Wen. The customer service representative told me to send pictures, which I did. I first suggested they have someone come out and look at the door, but she said the pictures would be good enough. We sent in 10 pictures, including the "good" doors for comparison. The door in question was protected by a porch and had a roof on it. It was not exposed to the weather. After numerous phone calls (I remember five or six) and numerous emails back and forth she told us for a $75 charge we could have someone view the door.
It is going on the third month and I do not have my door. I have never received such horrific customer service in my life. She told us that it was a weather issue that warped the door (humidity). We live in the desert! As of the date of this writing I am suing them because we were so poorly treated. They were deceitful and their products are cheap. Do not waste your money.