Jeld-Wen - Page 3

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1.5 out of 5, based on 21 ratings and
44 reviews & complaints.

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Mis-leading packaging, poor quality
Posted by on
I purchased two (2) Jeld-Wen 24”, six panel (3 per door), bi-fold doors from Home Depot.

The Jeld-Wen doors I purchased were not only poorly made and inferior in quality by every measure, they were misleading in that the interior side of the doors were not paneled or sculpted in any way. They were nothing more than a blank piece of composite wood.

Next came the simple instructions which the packaging claimed were inside. These were nothing more than some printing on the outside of the bag of parts. Step 1 said to “insert” the top and bottom pivots into the pre-drilled holes. However, they did not fit. I expected them to be snug and require tapping to seat them. The first two at the top of the door went fine. When I tapped the bottom pivot in, the entire bottom of the door collapsed between the thin composite sides of the hollow door. I could not get the pivot out with removing the entire bottom portion of the door which was not difficult as it had only been glued in and poorly at that. That’s when I realized the bottom of the door which holds the pivot and carries almost the entire weight of the door was not wood at all but only compressed hardboard. I managed to remove the pivot but now had to drill the hole so it would fit. I also had to re-glue the bottom of the door in place and re-enforce it with screws so it would hold the door

I had to pre-drill the holes on the second door so all the pivots would fit properly.

Next came the knobs. I drilled the holes in the hollow door for the knob only to find the screws did not fit in the knobs. I had to drill open the knob for the screws to fit.

In the end the Jeld-Wen bi-fold doors are only slightly better than a cardboard cover. With misleading packaging, panels only on one side (a fact which is completely omitted from all written material for the doors both on the inside and the outside of the box) poorly designed, poorly constructed, poorly packaged with parts that don’t fit, Jeld-Wen is the worst door product I have ever had the misfortune of purchasing.
     
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Sugartoo1 on 2008-11-03:
I too have the same complaint. I came online to find a place to write to the people who make these things and came across your review.

We had bought other regular six panel doors and panels on all sides. When my husband opened the packaging and found the flush second side he was beside himself at the deceptive packaging.

I would bet that there are not just you and us who have been deceived by the setup of this packaging. I am looking to write to the head of their company.
JohnnyRafes on 2008-11-18:
I've used their products for years. I've used both the bifold and regular doors and found them to be very satisfactory. Overpriced ? Are you kidding ? These are the least expensive product on the market. High quality similair doors cost 5 times as much. What were you expecting ? I know...high quality for lose price ? When these doors are painted they look like much more expensive products. Not moulded on both sides ? of course not. U got to buy real wood doors to get both side finished. !!!
windowmanmt on 2008-12-02:
"Matching back" Bi-Fold doors are rare in the industry if you get a paint grade product. Think about how many times you are going to be inside your closet with the doors closed and notice that they do not have panels on the back. They do this so it is less expensive to produce and they are able to sell it to you at a reasonable price.
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Incompetence and Blaming Others. Not Taking Responsibility for Errors
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Rating: 1/51
NEW JERSEY -- Doors ordered late summer not installed until mid November, had to reorder 1. Damaged door sent to store 2. Wrong size sent. Now in March noticed peeling discussed problem with Lowes and we sent pix to company. Rep from company called and said did not look bad and we could fix would send paint. When I refused, he kept blaming store and installer. Finally said would send paint to Lowes. Well sent me paint and did not contact Lowes. At this time Lowes is trying to solve the situation. I should have researched this company as have learned this is the pattern of dealing with customer issues, In addition paint sent was in a bottle size of nail polish. What could this repair????
     
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Defective Product and Horrible "Customer" Service
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Rating: 2/51
NATIONWIDE, OREGON -- I chose a Jeld Wen sliding patio door for a remodel. I had heard they were a decent product. I was wrong.

W\hen my contractor (Jay) went to pick up the door he noticed that it would not close all the way or lock. The guys at the store fiddled with it a bit, broke a few parts off and called it good. Jay told them "no", they needed to fix it properly and they finally agreed to send the sliding portions of the door back to be fixed properly and had Jay take the frame with him. Two weeks went by and no word. He called and was told to come and pick up the door. When he arrived nothing had been done and he was told to take the doors and that a service tech would have to come out to fix it once installed. A person from Jeld Wen did call to tell him a person would be calling him soon to schedule an appt to come out. The next day he received another call stating the same thing. When they finally did call he was told it would be 3 weeks until someone could come out....3 weeks...really? after the previous 2 week delay? Meanwhile the project is pretty much on hold. What was going to be done by Easter will now (if I'm lucky) be done by the end of May. It was a relatively simple project. Jay is losing money with all the delays and run arounds and as a customer I am NOT impressed with Jeld Wen. I would definitely recommend going with another product. If you purchase happens to be fine, you're lucky. But if you need them to stand behind their product you're in for a hassle if not totally screwed.
     
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French Doors With Sidelights Hinged Improperly
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Rating: 1/51
PALMDALE, CALIFORNIA -- Purchased Jeld Wen French doors from Lowes and got them in a week as promised. The issue was the doors would not close properly no matter what you tried. They are perfectly leveled and still hit at the top and the bottom. We noticed that the hinges had been moved and filled in with caulk from the factory. Makes you think they [knew] there was an issue. My contractor spent 10 hours trying everything and could not get them to work. I am in the process now to see if I can return the doors. The door jams have been drilled and glue on the bottom so we will see what the do. I would hope this does not happen to anyone else. We spent 700 on installation, 80 dollars on delivery, 1500 on the doors and got nothing but a mess.
     
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Poor Quality, Poor Service
Posted by on
Rating: 1/51
I built my house is 2006 with Jeld-wen windows. I have had nothing but issues with these windows. If you stand near them, you can literally feel a breeze come through when they are closed and locked. There is mold on several windows (that are not in a bathroom), and they are the exact opposite of energy efficient like their advertising states.

I contacted the company regarding these issues and they instantly diagnosed my issue as lack of proper insulation. My windows just happened to be "part of the batch that wasn't properly insulated in the factory", so the service technician came and installed the missing insulation. This has done nothing to remedy the issues that I have.

I am furious today because I got out of my shower (5 minutes long) and I could see condensation coming through the windows like you see when you have a conversation outside in the winter. I would not recommend these windows to anyone. You would regret installing these windows in a matter of days if you choose this company.
     
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Do Not Buy From Jeld-Wen
Posted by on
Rating: 1/51
LOS ANGELES, CALIFORNIA -- I just bought over $11,500.00, worth of custom patio doors from Jeld-Wen. I wish I chose a different company to deal with. Their support is the worst ever; the workmanship is so low it’s unbelievable that they are still in business. The windows leak air, the locks do not work and the job is sloppy. It is unbelievable. It has been about a week since I contacted them regarding problem. I have not seen a live person to come and solve the hardware problem so I can lock the door.

Please if you are thinking about buying doors and windows from them think again. I live in southern California their support center is in Colorado. They like to sell without any support.
     
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Jeldwen Windows Worst Windows Stay Away
Posted by on
Rating: 2/51
SAINT JOHN, INDIANA -- Hello just want to share our experience with Jeldwen windows with everybody and hopefully keep some people from having to deal with the problems we have. Well we had a brand new house built earlier this year and Jeldwen single hung windows were used. Once we moved in I could feel drafts coming through the bottom of the sashes as well as a slight whistle when we got a north or west wind. Mentioned it to the builder and he was going to talk to his vendor. Did not think anything of it and then the first spring storm came through. Wow I had water blowing up under the sashes and up onto the wood trim pooling on the window sills. Every window on the west and north side of my house had this problem except the one casement window in my kitchen. Called the builder and took pictures. He called his vendor and told him about this and he called Jeldwen. About 30 days later a Jeldwen representative came out and measured all the windows and noticed they were the incorrect size and reordered 9 new sashes. I thought wow, great the problem solved. About three weeks later I got a call and the new sashes were in they then came and installed them. Thought my problems were over well another storm and same issues. Well here we are almost at the end of November and Jeldwen is still jacking around with the sizes of the sashes.

Now it's cold and I have had to roll up towels and lay them in the front of the bottom of the sashes to keep the cold winds out. All my neighbors have Anderson's and no problems. Take my word stay away from this company Jeldwen windows are garbage.
     
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cmthru on 2013-11-17:
I wonder is this is more of an installation problem. Windows are not being sealed correctly.
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Product And Customer Service Is Horrible
Posted by on
Rating: 1/51
OHIO -- I purchased a patio door with a built in dog door, the bracket that holds the flap to the door broke, the door is not even a year old. I had to call 7 times SO FAR and all I got back was a phone call on a Saturday at 7am (and didn't get to the phone before it went to voicemail)--all to get a message from Tammy that says sorry you have to go on line and buy a new door, when I tried to immediately call back, I got their sorry call back M-F 8-5pm Again this was the 7th phone call to get a .50 cent part. A NEW DOOR--AND LIKE I WOULD EVER GO ON LINE AND BUY ANOTHER 600$ DOOR BECAUSE THEY DON'T HAVE A .50 CENT REPLACEMENT PART--IN THE MEAN TIME I HAVE A HUGE HOLE IN MY BACK DOOR!!!

SUPPOSE YOU WANT ME TO INSTALL THAT NEW DOOR TOO. SO AS YOU CAN SEE $600 JELD WEN DOOR THAT LAST LESS THAN ONE YEAR AND ARE NOT COVERED UNDER WARRANTY--AND TO MAKE IT WORSE THEY DON'T CARE

JELD WEN SUCKS!!!
     
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trmn8r on 2013-09-08:
Is it possible that Tammy's message was intended to mean you need to buy a doggy door, that comes with the bracket? Not the entire door?

Most places don't staff customer service on weekends, but I can't explain why you received a call back on a Saturday if they are open M-F.
cmthru on 2013-09-08:
I have simpler solution. Take the broken bracket to the local hardware store. They may have a part to fix it.
Susan Quinn on 2013-12-30:
I think the point is, what kind of company has a warranty that doesn't replace a .50c part, warranty or not? And why did it take 7 calls? Jeld Wen bites the big one, that's all there is to it. My new windows and sliding door has proven to be nothing short of junk.
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Inferior Windows, Poor Customer Service
Posted by on
Rating: 2/51
CASTLE ROCK, COLORADO -- After a couple of years the balance of about a dozen windows started sticking, grating, and poorly performing. They came out and replaced the balances saying it was a known problem with the windows. One year later I have another window doing the same thing. This time they say it's $175 for a truck roll and they may not have the balances I need so will have to pay for a second truck roll.

They want me to take apart the window to find a number. Why can't they pull the service record from before to see what balances they used the last time? They just keep saying the same thing, take apart the window (not an easy feat) find the number and call them back. Recommendation, spend a little more and go Pella.
     
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Poor quality, won't honor lifetime warranty!
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Rating: 1/51
VISTA, CALIFORNIA -- Built new house 6 years ago, windows leaked from get go! Called representative and builders supplier.... nothing wrong with windows, just buy shop vac and keep them clean!
More rains, sills buckle, water runs over sill to carpet:(
Still windows are OK. Fast forward a few years, Jeld Wen representative replaces all sashes(?), bottom glasses. Same problems, even water stains on walls. Have to pull up carpet if rain comes when we are out of house! But, windows are OK!! This year, super fed up!! Rep comes back, windows good, he can't explain water.... Returns in a few weeks to caulk up sill, and drill extra weep holes!
Concerned about this fix, ask for better solution... He returns to realize they are cracked inside of window down each corner! Concerned he will loose job cause cracks never noticed by either representative We never noticed cracks till lately and they are very obvious! Jeld Wen to call back each time we inquire, but its been a couple of months! Think lifetime warranty is a joke.
     
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