Jeld-Wen - Page 3

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1.5 out of 5, based on 29 ratings and
52 reviews & complaints.

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Problems with jeld wen french doors
Posted by on
We special ordered a set of Jeld Wen French doors from Home Depot in early July 2010. They arrived when promised but we noticed the ball catch at the top of one door was misaligned and therefore had split the wood. We did not accept the door and Home Depot ordered a new one without question. Again the door arrived in about 10 days but it had the exact same problem. Both times we had asked the store to double check the doors before calling us to deliver them but they evidently did not check them very well since the defect is obvious. We have been waiting for our 3rd order now for over 3 weeks. I have given the benefit of the doubt to Jeld Wen up to this point but if the next set arrives damaged I will get a refund and look elsewhere. I don't know if anyone else has had problems with this manufacturer.
     
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Alain on 08/28/2010:
If the next one arrives with the same defect it certainly indicates, at the very least, that they had a bad production run at the factory and that you want a different brand of door.
homer d poe on 01/28/2013:
one of the problems is what Home Depot does for its inspections hd has to inspect the door wile the driver is at the dock as well as removing all packing to do the inspection which leaves the doors exposed on the dock until the installer picks door up so hd is at more risk of damaging the door by doing the inspection because it becomes hd's problem then not jeldwens as a hd imp. I hate Jeld-Wen product but I need to put food on my table too :( about 70% of there product at the hd is junk an I wouldn't put it in my home take a look at Feather River Doors a bit higher cost but much better door and seems to hold up better with the info I see on returns and complaints here.
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Worlds Worst Windows
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BEDFORD, INDIANA -- NEW Jeld Wen Windows were installed in our new custom built home in August 2005; we have been trying to get JELD-WEN to honor their warranty ever since! (3 Years) These are the worst products on the market.

During construction JELD-WEN could not repair they own product! I will be happy to provide photos to anyone who wants them!
     
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Soaring Consumer on 01/09/2009:
You can email the photos to the administrator of this website and he will add them to your review.
Jim on 01/18/2012:
So, what's the issue?
al watkins on 12/27/2012:
I am happy with my new window's. But am very unhappy with trying to get the sticker glue off them. Why do they have to use glue that's impossible to remove.
DebtorBasher on 12/27/2012:
Watkins...the best thing to use for getting stickers or glue from glass is 'Goo Gone' or, if you don't want to buy anything, try vinegar and newspaper.
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Mis-leading packaging, poor quality
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I purchased two (2) Jeld-Wen 24”, six panel (3 per door), bi-fold doors from Home Depot.

The Jeld-Wen doors I purchased were not only poorly made and inferior in quality by every measure, they were misleading in that the interior side of the doors were not paneled or sculpted in any way. They were nothing more than a blank piece of composite wood.

Next came the simple instructions which the packaging claimed were inside. These were nothing more than some printing on the outside of the bag of parts. Step 1 said to “insert” the top and bottom pivots into the pre-drilled holes. However, they did not fit. I expected them to be snug and require tapping to seat them. The first two at the top of the door went fine. When I tapped the bottom pivot in, the entire bottom of the door collapsed between the thin composite sides of the hollow door. I could not get the pivot out with removing the entire bottom portion of the door which was not difficult as it had only been glued in and poorly at that. That’s when I realized the bottom of the door which holds the pivot and carries almost the entire weight of the door was not wood at all but only compressed hardboard. I managed to remove the pivot but now had to drill the hole so it would fit. I also had to re-glue the bottom of the door in place and re-enforce it with screws so it would hold the door

I had to pre-drill the holes on the second door so all the pivots would fit properly.

Next came the knobs. I drilled the holes in the hollow door for the knob only to find the screws did not fit in the knobs. I had to drill open the knob for the screws to fit.

In the end the Jeld-Wen bi-fold doors are only slightly better than a cardboard cover. With misleading packaging, panels only on one side (a fact which is completely omitted from all written material for the doors both on the inside and the outside of the box) poorly designed, poorly constructed, poorly packaged with parts that don’t fit, Jeld-Wen is the worst door product I have ever had the misfortune of purchasing.
     
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Sugartoo1 on 11/03/2008:
I too have the same complaint. I came online to find a place to write to the people who make these things and came across your review.

We had bought other regular six panel doors and panels on all sides. When my husband opened the packaging and found the flush second side he was beside himself at the deceptive packaging.

I would bet that there are not just you and us who have been deceived by the setup of this packaging. I am looking to write to the head of their company.
JohnnyRafes on 11/18/2008:
I've used their products for years. I've used both the bifold and regular doors and found them to be very satisfactory. Overpriced ? Are you kidding ? These are the least expensive product on the market. High quality similair doors cost 5 times as much. What were you expecting ? I know...high quality for lose price ? When these doors are painted they look like much more expensive products. Not moulded on both sides ? of course not. U got to buy real wood doors to get both side finished. !!!
windowmanmt on 12/02/2008:
"Matching back" Bi-Fold doors are rare in the industry if you get a paint grade product. Think about how many times you are going to be inside your closet with the doors closed and notice that they do not have panels on the back. They do this so it is less expensive to produce and they are able to sell it to you at a reasonable price.
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Defective Door Under Warranty Not Replaced
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Rating: 1/51
PHOENIX, ARIZONA -- DO NOT DEAL WITH JELD-WEN - THEY WILL NOT HONOR YOUR WARRANTY. We purchased 2 sets of Jeld-Wen French patio doors for our home through the Lowes on Baseline in Tempe, AZ. The doors are about three years old. A couple of months ago I noticed some swelling and blistering around the edges and it looked like some of the caulking around the window area of one of the doors was splitting.

The doors are under warranty so I went to Lowes and they told me to contact Jeld-Wen. The customer service representative told me to send pictures, which I did. I first suggested they have someone come out and look at the door, but she said the pictures would be good enough. We sent in 10 pictures, including the "good" doors for comparison. The door in question was protected by a porch and had a roof on it. It was not exposed to the weather. After numerous phone calls (I remember five or six) and numerous emails back and forth she told us for a $75 charge we could have someone view the door.

It is going on the third month and I do not have my door. I have never received such horrific customer service in my life. She told us that it was a weather issue that warped the door (humidity). We live in the desert! As of the date of this writing I am suing them because we were so poorly treated. They were deceitful and their products are cheap. Do not waste your money.
     
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Jeld-Wen Sliders Work Well
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Rating: 4/51
DAYTON, OHIO -- I waited over a year to post this about my experience with JELD-WEN sliding glass doors with the blind insert. They arrived and were stored in my garage unit we installed them. Actually I tested the blind function in my garage. One of the units the blind function would not release from the top and that it would not provide a means to keep sun out of close them like you would any other blind.

We contacted JELD-WEN and they sent a technician over to repair the windows as the tolerance was too tight.

We installed the sliders and they have been performing just fine since then. These sliders replaced Stanley French doors and the JELD-WEN are not as energy efficient as the Stanley doors were but that was expected. I would rate these sliders a solid 8-8.5 out of 10.

I am an engineer and had to replace my rusting Stanley French doors after just a few years of use. They stood behind their product as has JELD-WEN.

The JELD-WEN are vinyl and don't have super high U-factor and SHGC but are satisfactory for our use and I like them much better than the French doors.
     
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Poor Customer Service and Quality Control
Posted by on
Rating: 1/51
I'm sorry I didn't read the reviews on this site before buying my Jeld-Wen replacement French door. I order a custom door for a 2 x 6 framed wall. I waited 17 days for the door. The drip tray that arrived with the door was labelled "6". It was designed for a 2 x 4 framed wall (4.5 inch total tray width - 3.5 inch stud, 0.5 for sheathing and 0.5 for drywall). I returned it to the store (Lowe's) and had to wait two weeks for a replacement to be shipped. The replacement arrived - and it was the same 4.5 inch tray. Lowes finally got the company on the phone, and was informed that the required 6 and 9/16ths inch tray would take another 14 days to be shipped. I'm thoroughly disgusted.
     
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Incompetence and Blaming Others. Not Taking Responsibility for Errors
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Rating: 1/51
NEW JERSEY -- Doors ordered late summer not installed until mid November, had to reorder 1. Damaged door sent to store 2. Wrong size sent. Now in March noticed peeling discussed problem with Lowes and we sent pix to company. Rep from company called and said did not look bad and we could fix would send paint. When I refused, he kept blaming store and installer. Finally said would send paint to Lowes. Well sent me paint and did not contact Lowes. At this time Lowes is trying to solve the situation. I should have researched this company as have learned this is the pattern of dealing with customer issues, In addition paint sent was in a bottle size of nail polish. What could this repair????
     
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Defective Product and Horrible "Customer" Service
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Rating: 2/51
NATIONWIDE, OREGON -- I chose a Jeld Wen sliding patio door for a remodel. I had heard they were a decent product. I was wrong.

W\hen my contractor (Jay) went to pick up the door he noticed that it would not close all the way or lock. The guys at the store fiddled with it a bit, broke a few parts off and called it good. Jay told them "no", they needed to fix it properly and they finally agreed to send the sliding portions of the door back to be fixed properly and had Jay take the frame with him. Two weeks went by and no word. He called and was told to come and pick up the door. When he arrived nothing had been done and he was told to take the doors and that a service tech would have to come out to fix it once installed. A person from Jeld Wen did call to tell him a person would be calling him soon to schedule an appt to come out. The next day he received another call stating the same thing. When they finally did call he was told it would be 3 weeks until someone could come out....3 weeks...really? after the previous 2 week delay? Meanwhile the project is pretty much on hold. What was going to be done by Easter will now (if I'm lucky) be done by the end of May. It was a relatively simple project. Jay is losing money with all the delays and run arounds and as a customer I am NOT impressed with Jeld Wen. I would definitely recommend going with another product. If you purchase happens to be fine, you're lucky. But if you need them to stand behind their product you're in for a hassle if not totally screwed.
     
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French Doors With Sidelights Hinged Improperly
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Rating: 1/51
PALMDALE, CALIFORNIA -- Purchased Jeld Wen French doors from Lowes and got them in a week as promised. The issue was the doors would not close properly no matter what you tried. They are perfectly leveled and still hit at the top and the bottom. We noticed that the hinges had been moved and filled in with caulk from the factory. Makes you think they [knew] there was an issue. My contractor spent 10 hours trying everything and could not get them to work. I am in the process now to see if I can return the doors. The door jams have been drilled and glue on the bottom so we will see what the do. I would hope this does not happen to anyone else. We spent 700 on installation, 80 dollars on delivery, 1500 on the doors and got nothing but a mess.
     
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Poor Quality, Poor Service
Posted by on
Rating: 1/51
I built my house is 2006 with Jeld-wen windows. I have had nothing but issues with these windows. If you stand near them, you can literally feel a breeze come through when they are closed and locked. There is mold on several windows (that are not in a bathroom), and they are the exact opposite of energy efficient like their advertising states.

I contacted the company regarding these issues and they instantly diagnosed my issue as lack of proper insulation. My windows just happened to be "part of the batch that wasn't properly insulated in the factory", so the service technician came and installed the missing insulation. This has done nothing to remedy the issues that I have.

I am furious today because I got out of my shower (5 minutes long) and I could see condensation coming through the windows like you see when you have a conversation outside in the winter. I would not recommend these windows to anyone. You would regret installing these windows in a matter of days if you choose this company.
     
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