LOS ANGELES, CALIFORNIA -- I just bought over $11,500.00, worth of custom patio doors from Jeld-Wen. I wish I chose a different company to deal with. Their support is the worst ever; the workmanship is so low it’s unbelievable that they are still in business. The windows leak air, the locks do not work and the job is sloppy. It is unbelievable. It has been about a week since I contacted them regarding problem. I have not seen a live person to come and solve the hardware problem so I can lock the door.
Please if you are thinking about buying doors and windows from them think again. I live in southern California their support center is in Colorado. They like to sell without any support.
OREGON -- I replaced all of the windows and doors in my house. One window developed a crack and lost its seal in the first year. They replaced it with labor. Year 2 one window lost its seal. They replaced the window without any labor. The new window came with a speck between the two panes of glass. In year 4 two window sprung leaks. I am very concerned about what is to come in the years ahead. I would never recommend JELD-WEN to anyone!Add reply
In April I ordered a patio door from Lowes made by Jeldwen, I was given a lead time of 35 days. Which at the time I thought was long but manageable. Those 35 days came and went and still to this day 5 months later I'm still waiting on the screen door portion of the order. The door itself took 3 months. When I call nobody knows anything or can tell me where the order it. They just tell me that they will call back, but do they? NO. I do not recommend them never never again!Add reply
CASTLE ROCK, COLORADO -- After a couple of years the balance of about a dozen windows started sticking, grating, and poorly performing. They came out and replaced the balances saying it was a known problem with the windows. One year later I have another window doing the same thing. This time they say it's $175 for a truck roll and they may not have the balances I need so will have to pay for a second truck roll.
They want me to take apart the window to find a number. Why can't they pull the service record from before to see what balances they used the last time? They just keep saying the same thing, take apart the window (not an easy feat) find the number and call them back. Recommendation, spend a little more and go Pella.
Jeld-Wen Window Experience
LAFAYETTE, LOUISIANA -- Occasionally I check website product reviews for products my company handles to see what consumers have to say. A consumer is often more likely motivated to post complaints rather than compliments. ... read full review
VISTA, CALIFORNIA -- Built new house 6 years ago, windows leaked from get go! Called representative and builders supplier.... nothing wrong with windows, just buy shop vac and keep them clean!
More rains, sills buckle, water runs over sill to carpet:(
Still windows are ok. Fast forward a few years, Jeld Wen representative replaces all sashes(?), bottom glasses. Same problems, even water stains on walls. Have to pull up carpet if rain comes when we are out of house! But, windows are ok!! This year, super fed up!! Rep comes back, windows good, he can't explain water.... Returns in a few weeks to caulk up sill, and drill extra weep holes!
Concerned about this fix, ask for better solution... He returns to realize they are cracked inside of window down each corner! Concerned he will loose job cause cracks never noticed by either representative We never noticed cracks till lately and they are very obvious! Jeld Wen to call back each time we inquire, but its been a couple of months! Think lifetime warranty is a joke.
SCOTTSDALE, ARIZONA -- After being advised that Jeld Wen windows were even better than Pella or Anderson windows by the employee at Home Depot, I ordered 2 custom windows.
4 Replies - Latest reply on 05/21/2013Add reply
What a mistake! The workmanship is the worst I have ever seen. I am returning them. Please, save yourself the headache, order anything but Jeld Wen!
I am very disappointed that Home Depot would even carry this brand, and convince their clients to purchase any product from this company .
They will do nothing even if you can prove the product was manufactured poorly. Add reply
CALIFORNIA -- I bought a 7 year old home that had Jeld-Wen vinyl windows already installed. We were experiencing what I was told is Insulated Glass Unit Failure. There were 5 windows that had this problem, one of them being VERY large. I decided to contact Jeld-Wen's Customer Service Dept via e-mail to see if there was any warranty coverage on this. After reading many consumer complaints online, I didn't expect anything.
1 Replies - Latest reply on 07/01/2012Add reply
However, to my surprise, I was contacted shortly after my inquiry and they sent someone out to look at all my windows. Even though the inspector made it sound like the windows would be replaced, I still was doubtful. A couple weeks later I received another call to schedule the technician to come out. I didn't even bother to ask what they would be doing, I was just pleased that they kept things going.
They replaced my failing windows and serviced every other window in the house and 2 garages (I have a LOT of windows). Latches were adjusted and glides were made to slide easier. I can't express how pleased I am. That is what Customer Service is all about!
Masonite French Doors
I purchased Masonite french doors from Home Depot approximately 2 years ago and the glass just exploded. I have called Home depot and Jeld-Wen and they tell me there is no warranty. Let me get this straight; ... read full review4 Replies - Latest reply on 11/11/2012
Warped Front Door
I've never been more disappointed in a company as I have Jeld-Wen. I spent $5,000 for my front door and side lights. I fought my builder to get this door and I'm sorry I did. The first winter the door ... read full review4 Replies - Latest reply on 10/07/2012
Jeld Wen Patio Doors = Garbage
I purchased Jeld Wen fiberglass patio doors in January of 2010, because they were advertised as hurricane proof (high DP rating). All three doors arrived about four weeks later. Upon opening the crate, ... read full review
Jeld Wen screws small Contractor
ILLINOIS -- March 3, 2011
To whom it may concern,
I spoke with Jeld-Wen customer service back on December 13, 2010 with a problem on a bay window that was damaged during shipping or delivery and discovered by my ... read full review1 Replies - Latest reply on 03/17/2011
Mis-aligned door hinges
I purchased a Jeld-Wen exterior door at Home-Depot in the fall of 2010. After my brother and I installed it (He is a liscensed contractor), we found that the door did not seal completely or squarely ... read full review