4315 USHIGHWAY 98 NORTH, LAKELAND, FLORIDA -- During the purchasing process at Jenkins Nissan in Lakeland Florida some imperfections in the vehicle's bumper were found. Deceptively the sales manager ("Jeff") tried to coerce my wife and I to sign off on the spot check and acceptance of the vehicle prior to tasks being performed stating they would see what they could do in the morning and these items were service dept issues. When I asked for proof in writing that I was still due that task to be able to sign off on the spot check, Jeff refused to provide this and stated the offer to sell the vehicle was no longer good. I would have been more than happy to sign the spot check if I could have been given proof this was due.
Jeff rescinding the deal happened after I signed the finance terms, tax tag and title and in almost all measure took possession of the vehicle on paper. I have never been put in this kind of position of not receiving a new car after signing the paperwork because the dealer could not make the vehicle in showroom condition as Nissan expects their clients to receive. Even on the spot checklist from Nissan it states "You received your vehicle in showroom condition"; how could I sign off on this if not true?
When refusing to sign off on the spot check if no proof could be given of the obligation to correct the bumper imperfection, the sales manager Jeff, violently returned our $3,000 down payment check and then proceeded to shred my purchase contract. I then asked for proof that my recent obligations were voided and he refused to provide evidence. At this point in time I am to still wonder if I am legally bound to the vehicle in any way and plan to seek legal council to assure all obligations are null and void.
No one should ever feel like they are being strong-armed into a deal when the product is less than satisfactory. In addition, I do plan to make a formal complaint with the DBPR (Department of Business and Professional Regulations) as well as the Better Business Bureau (BBB) and open investigation by the local State Attorney's office for unprofessional and illegal sales practices.
LAKELAND, FLORIDA -- We were looking for a good reliable car so we decided on a 2009 Nissan Versa. As we browsed the web we came across what looked like an amazing deal, a 2009 Nissan Versa with under 20k miles for an amazing price at Jenkins Nissan at 4410 State Rd. 33 North Lakeland, FL 33805. So we promptly called and spoke with a young lady in the internet sales department. She quickly and politely told us the car was available and to make the haul from Orlando to Lakeland as we would be pleasantly satisfied! So we hopped in the car and drove the hour and half to Jenkins Nissan.
When we arrived at Jenkins Nissan we were greeted by ** in sales. He stated he was told we had driven from Orlando to see the USED 2009 Nissan Versa. He told us there was a problem and took us to his office. He claimed that the car was at another dealership and asked us if we would liked anything else. We promptly replied and stated we have just driven from Orlando (1 hr 45 minutes) and wanted to see that car. He raised his voice and stated the car was not available as it was in the process of being sold to a friend of a store employee.
When we asked why we're not given a courtesy call to state that the car was no longer available, he became quite agitated and SLAMMED his hand on the sales desk and screamed, "This is not payless. We don't have those cars just lying around!" We asked for a sales manager and he quickly cut us off, walked to his manager's office and started yelling in an irate tone.
Obviously ** at Jenkins Nissan in Lakeland, Fl is lacking basic respect and mannerisms in customer service. Finally, the sales manager came over and was quite embarrassed about the whole "confrontation" and stated there was nothing he could do. We requested the GMs contact information and will be filing a formal complaint. I am truly sorry I had to write such a derogatory review but it was truly our experience. YOU HAVE BEEN WARNED!
OCALA, FLORIDA -- Bought car from Jenkins Oct 2014- have had steady problems with radio- causing problems with Bluetooth, Blue Link and Sirius radio. I pay monthly for those features & don't work 75% of the time. Had it in 4 times now & still no radio use. Checked fuses- are all ok. Very dissatisfied because I drive out of town often & need to feel safe.
LAKE COUNTY, FL, FLORIDA -- On two separate occasions I sent my wife with our BRAND NEW Hyundai to get minor inexpensive service done. On both occasions because she was a woman, and easily taken advantage of, she came back with these huge bills for service performed on the car which was absolutely unnecessary. Not only has Jenkins Hyundai lost our service business but we will no longer consider buying another vehicle there. In addition, we both grew up here, know many people and will be sure to spread the word not to bend over while at Jenkins Hyundai in Leesburg Florida.
In Addition, Hyundai of Leesburg would like you to believe that their service technicians have your best interests at heart. What they are interested in is the mean green $$$. They will pressure you into having perfectly good parts replaced with new ones or tell you that according to Hyundai that at this mile marker this item should be replaced. I drove an escort gt for 200,000 miles before the cam drive belt broke and there was no collision between the valves and pistons when it did break.
You're telling me that the one on the Hyundai needs replacing at 60,000 for what $700.00 and then I found out that if the belt breaks the pistons will collide with the valves and cause $2000.00 damage. If a car manufacturer 25 years ago could build a long lasting belt and there was clearance between the pistons when it did break, why did you go backwards to this arrangement, duh. You have built in maintenance issues that must be addressed... so the cost of the car repairs will exponentially increase "built in high maintenance costs".