Jenn Air Junk (a real lemon)
BENTON HARBOR, MICHIGAN -- Junk, junk, junk. I've already registered one complaint about this Jenn Air oven/stove, just 11 months ago, in March of 2010. Now, yesterday, the EXACT SAME THING broke again. This is the electronic push ... read full review2 Replies - Latest reply on 06/22/2013
NOBLE, ILLINOIS -- Within the past year, we replaced a Jenn Air range due to an oven fire, in our original purchase. Had to pick another model as our original had been discontinued. Had no problems w/ the burners on the original range but with this model, you cannot adjust the burners on the left side where the grill was. They are virtually useless. I purchased the burners as an add-on item because I told the salesman that I definitely needed four burners. Why wasn't I informed that these burners would not be able to be turned down below a medium level which is too hot to cook on. It is fine to start food, but once the food reaches the boiling point, you cannot adjust the burner low enough to prevent the boiling. My previous range, also a Jenn Air Dual Fuel also sold w/the grill unit standard worked just fine w/burners able to be adjusted just fine!!!!
Please be aware that if you are purchasing this unit you will have only two usable burners. Contact w/the company resulted in no solution.
Don't Buy Jenn Air
BEND, OREGON -- I bought a brand new Jenn Air slide-in electric range from an authorized Jenn Air dealer ($1,999.00). The range was delivered on February 15th 2013. I don't do a ton of cooking so I hadn't used this range ... read full review4 Replies - Latest reply on 06/22/2013
MAINE -- I purchased the Jenn-Air downdraft gas range because of the location of the range in my kitchen and also because I was eager to finally have a duel fuel range. I am so disappointed with the gas cooktop ... read full review1 Replies - Latest reply on 05/03/2009
All three failed within the first year. The cooktop with downdraft is so poorly designed that if used smoke fills the room. The dishwasher buzzes when running and the microwave oven completely shut down. Add reply
TENNESSEE -- Today I noticed that the front panel of my Jen Air refrigerator door panel, under the water dispenser is rusting. I contacted Jen Air and talked to a supervisor named Stephanie regarding the defect and what kind of assistance she can give me regarding the problem with my refrigerator. She responded, she would be more then happy to assist me with locating a showroom in the area where I live. What response from a supervisor of a company to a customer with a problem.
2 Replies - Latest reply on 08/15/2012Add reply
It appears that Jen Air have found an easy way to get rid of their customers buy directing them to purchase a new refrigerator, rather then to help the customers. I have never seen a refrigerator panel to rust with the exception of the Jen Air refrigerators. What a company, and what a customer service and what a poor product, never again I will buy a "Jen Air"
A six year old 30 inch double wall oven by Jenn-Air no longer stays within a reasonable temperature range and they call it normal. Set the oven to 400 degrees and watch it go to 480 and all of a sudden drop to 350 then zoom up to 450 then drop to 325 and Jenn-Air says a 20% plus or minus is within spec's. We have replaced the control panel, no change.
As an aerospace engineer I find that totally unreasonable that an oven can’t be controlled any better than that. If I designed anything for an aircraft or spacecraft to be 20% plus or minus we would have aircraft falling out of the sky all the time.
I would strongly suggest you think twice about buying any Jenn-Air product if that is the way they design their products.
Well, GOOD thing I came to this site. Was going to purchase all new appliances thru Jenn-air. NOT NOW thanks everyone for your honesty dealing with Jenn-air. Know wonder why the store I was going to purchase my new items from say "Jenn-air gives and additional one year warranty. It NEEDS it. 5 Replies - Latest reply on 10/09/2011Add reply
The knobs they use are inferior, cheap, and have a chronic flaw causing them to break. I have replaced the exhaust fan knob 5 times in 18 months. 4 Replies - Latest reply on 09/16/2011Add reply
I loved my Jenn Air - until now. For the second time within 15 months, at $500 each, the circuit board is out! Would love to know if there is a root cause - since I won't be buying a new Jenn Air unless this can be resolved without spending $500 every year.
I have a Jenn Air gas range that is less than 4 years old. It has been a complete lemon. I have now had 6 significant service problems, which have cost $600-800. I contacted Jenn Air and told them I thought the stove was defective. Their only response has been to offer to sell me another range at 15% off. The electronic control panel seems to be a particular problem, and it has broken repeatedly.
I have owned stoves and cooked for about 40 years. I have never had this sort of problem. This is a bad piece of equipment and the company won't stand behind it.
An update as of 4/21. I have talked with or been contacted by 2-3 people from Jenn Air. They will pay for "part of" the cost of the parts. They won't replace after six significant service calls because "it's fixed now and there may not be any problem with it again."
As above, my recent complaint about Jenn-air stove resulted in one phone message and one on line message from Whirlpool and NO ACTIONS TO RESOLVE MULTIPLE PROBLEMS with this stove. This is very distressing. Two nights ago at my dinner party the oven repeatedly turned itself off. Instead of being with my guests, I had to keep on eye on my oven. Disappointed in Maine 1 Replies - Latest reply on 03/01/2010Add reply
I posted a review earlier this year about problems I was having with my Jenn-Air gas cooktop. Jenn-Air is owned by Whirlpool. I was contacted by the company and they worked with me to resolve the problem. I appreciated the response I received from the company and I was treated with respect. Add reply
ANDOVER, KANSAS -- I built my house 9 yrs ago and at the time purchased all new appliances. I have had good luck with all except this Jenn-Air model JCD2289AEB. AS soon as the warranty was up the ice maker started acting up. I was told by Jenn Air that the warranty was up and I was on my own. After paying over $400.00 to a certified repair man to fix a year passed and the same problem of it either would not stop dispensing ice or the inside freezer door freezing up not allowing ice to come out.
To this date all of the shelves have collapsed due to poor plastic supports on inside of fridge breaking. Repair man said these could not be replaced. 2 out of 3 crisper draws have fallen apart. Very very poor quality appliance.
What a rip-off! Never again will I purchase another Jenn-Air appliance!
A three year old oven with multiple problems? Come on. This is supposed to be a high end appliance but the door was defective and now I have a computer problem that causes the oven to shut down repeatedly. I should have bought a regular GE. A complaint is useless. Avoid this company. Add reply