Jenn-Air - Page 2

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1.3 out of 5, based on 23 ratings and
55 reviews & complaints.

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Jen Air Refrigerator Rusting
Posted by on
Rating: 1/51
TENNESSEE -- Today I noticed that the front panel of my Jen Air refrigerator door panel, under the water dispenser is rusting. I contacted Jen Air and talked to a supervisor named Stephanie regarding the defect and what kind of assistance she can give me regarding the problem with my refrigerator. She responded, she would be more than happy to assist me with locating a showroom in the area where I live. What response from a supervisor of a company to a customer with a problem.

It appears that Jen Air have found an easy way to get rid of their customers buy directing them to purchase a new refrigerator, rather than to help the customers. I have never seen a refrigerator panel to rust with the exception of the Jen Air refrigerators. What a company, and what a customer service and what a poor product, never again I will buy a "Jen Air"
     
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Jenn Air Oven Glass Shatters on First self-clean
Posted by on
Rating: 1/51
LAS VEGAS, NEVADA -- A two year old oven and the inside glass shattered within 10 minutes of starting self-clean function for very first time. Obvious from break pattern that it started from the outside edge of glass buried within the frame, not from user impact. Never seen anything like it even in 30-year old cheap ovens.

Jennair had replaced door fronts at time of installation because they had come dented, but only replaced outer faces, which has the outer glass piece, not the entire door which would have included the (supposedly) heat tolerant interior glass . Refused to repair for free.

When we called service number it answered and forced you to engage in a vacation survey before you could proceed with call. Apparently that's the way their phone system works when business hours have ended. They can't just tell you they're closed. They have to squeeze a survey out of you so they can make money on your wasted phone call and time. Never seen anything like it.

These are overpriced pieces of crap, DON'T BUY. Takes a half hour to Preheat to 400 degrees. All you get is a fancy name at a fancy price. This not the company it was a decade ago. Don't be fooled.
     
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Poor Track Record for Jenn-Air Slide-in Range
Posted by on
Rating: 2/51
We purchased a Jenn-Air Dual Fuel Downdraft Slide-In Range, Model #JDS9860BDS, in April of 2008. Overall, I like the way it cooks, but I am definitely NOT happy with it's reliability!

The first problem to arise in September of 2011 was a non-functioning igniter for the two left burners -- the Sealed Gas Burner Cartridge. These burners are a single module that pops out if you want to use a grill or griddle accessory instead of the two burners. Since these two burners are our "go-to" burners, it was annoying to have to use a Bic lighter stick to ignite them. Luckily the warranty covered the cost of replacement.

Next, in July of 2012, some of the functions on the touch screen would not work, and the far right knob broke off! We had to replace the user interface control panel. Luckily, again, parts were covered ($210), but we had to pay for the service call, I believe ($89). A new knob was ordered and finally replaced. I also had the technician check to see if we could level the range. It turns out there's no easy way to adjust the leveling of the burners, even though the range itself is level.

Now, in June of 2014, the igniter on the two left burners is out again! This time it will cost me $269 to replace the module, or, gosh, I can purchase a service contract that would cover full repairs for the next year for $319.95!

We'll use the Bic lighter stick! And write this review!
     
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30 Inch Gas Downdraft Cooktop
Posted by on
Rating: 1/51
Purchased this new in June 2010. Replaced Kenmore electric downdraft to be able to cook during power outages. On this unit when igniting one burner the igniters for all four burners would spark by design. Also had grille module for indoor grilling. When inserted and burner lit, the draft fan came on by design. Initially a good product. Right after the warranty expired one set of burners would not ignite. Called local repair. They said between the cost of parts and labor to take this out, repair it and put it back it would be better to use a butane grill igniter and manually light the burners which we did. After another year or so the other burners would not ignite. Still Ok, but not happy. Called Jenn Air and all they would do was sell me a $ 400 extended warranty to help cover repairs. I figured why throw good money after bad. Finally in June 2014 after using the grill module and removing it and replacing with standard 2 burner module the fan now comes on all the time when igniting those burners and pulls heat away making unit no longer serviceable. Appears to be a control module issue with all these. Jenn Air is junk. We bought them due to excellent family experience in the past with their products. It sure seems they no longer are a quality supplier nor stand behind their products to any extent. Unfortunately, it appears no one else makes a self contained downdraft. Many make cook tops, but most require external drafting.
     
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Extended Service Plan claims & extended refund delay
Posted by on
Rating: 1/51
MESA, ARIZONA -- I called Jenn-Air to schedule service on my dishwasher and to see if I could order new racks.

A contact person said I qualified for extended warranty and quoted $309.95. She said it covered parts and service calls for a year. I asked if that covered rusted racks. Yes, she replied without hesitation. I expressed amazement, and repeated the question. She reassured me that the racks were covered. I told her since the racks were covered I would take out the contract.

She said a copy of the contract would be emailed. I waited an hour for the contract to appear and called back. I was told it took 2-3 days to process. Before I received a copy, a service call was scheduled.

During the service call I was told the rusted rack pieces had damaged the filter & also, a Jet-dry dispenser needed replacing. On the return visit with the parts, I was told the racks were not covered. I declined the work & parts which totaled now $600, the price of a new dishwasher.

I called to cancel the contract due to fraudulent claims. I was told I would have to submit a written letter, and it would take 4-6 weeks for my refund, even though my money had been immediately taken.

This was my experience. Hopefully yours will be better.
     
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Rebate, Abuse
Posted by on
Rating: 1/51
BENTON HARBOR, MICHIGAN -- December 7, 2013 I received my $6000.00 order for appliances. I had also planned to purchase a built in oven in January. I immediately filled out my rebate info, sales slip and invoice and sent it to the company. Shortly later, I called regarding the rebate status, and they said they never received them. I sent the copies to them, waited another week and called, the response was to fax the rebates to them, and I complied. The deadline was January 31, 2014, fire and ice promo. I called AAA appliance in Jamaica plain, ma, where I had purchased the appliances and they sent a set of rebates forms for me hoping to resolve this issue. We went back and forth, one person at jenn Air stated they couldn't see what the problem was and my $700 rebate would be forthcoming. Needless to say, I have not received the rebate, it is close to June 1st, but rest assured the built in oven sale is null and void. I am looking at GE Monogram! This company is in trouble and totally lacks integrity.
     
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Jenn-Aire Cooktop Inadequate for Anyone who Actually Cooks
Posted by on
Rating: 1/51
I purchased a new Jenn-Aire range in November, 2013 and was dismayed to discover that only one burner had a temperature setting of Low. The others only go down to Medium, which is too hot for many cooking procedures. It is impossible to caramelize onions, simmer a sauce, and melt chocolate at the same time. When I complained to the company I was told that I should have had better consumer information before purchasing the stove, but it never occurred to me that a burner would not have a full temperature range, and I never asked that question. This is a very expensive stove, and I find myself constantly improvising with burner guards and shifting pots around to the one Low burner, which is inconveniently located in the back.
     
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Rebate Scam
Posted by on
Rating: 1/51
One of the motivations for purchasing over $20k worth of Jenn-Air appliances was a rebate to reimburse installation charges. I filled out the rebate form, provided proof of purchase, serial #s, and made absolutely sure I included the separate invoice for installation. I later received an automatically generated post card from Jenn-Air stating that my submission is invalid because it didn't include a receipt for installation charges. I called them to straighten the situation out and the customer service agent literally just kept repeating over and over and over that I need to submit the receipt.

To make matters worse, I have 2 weeks to get it to them (via mail) and have it processed prior to rebate deadline. During the 2 week time frame we have weather, Christmas and New Years to deal with. What a scam. No wonder Jenn-Air has fallen out of favor in recent decades. Why run a marketing campaign to lure customers and then piss them off?
     
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Jenn Air Is Horrible! Terrible Customer Support
Posted by on
Rating: 1/51
BENTON, WASHINGTON -- My Jenn Air dishwasher model # JB3200AWSS was purchase in Aug 7, 2012 from Seattle Home Appliance in Seattle Washington. Seattle Home Appliance contact info is : 18811 Bothell Way NE, Bothell, WA 98011, (425) 485-0552. Electric touchpad and control panel has been replaced 3 times in a twelve month period, and a the drain pump was replaced. I called Jenn Air right before my one year warranty was to expire to express serious concern about the state of this extremely unreliable dishwasher and they gave me an extended two year warranty. No less than two weeks after they granted the extended warranty, the control panel touch pad went out again. The last time the machine was to be repaired, I asked for the dishwasher to be replaced. I believe the machine is a lemon and according to Jenn Air, they are only willing to continue repairing the machine and not replace it, per my new 2 year warranty. With the amount of time the dishwasher was out of commission in the last twelve months, I have calculated that I have spent about one month hand washing dishes while I wait for parts and service. I am furious that no one at Jenn Air will resolve this mess and replace my lemon dishwasher! This machine has been consistently faulty since we purchased it. I think four repairs in a twelve month period in unacceptable and I have asked in no uncertain terms for a replacement, and my request has been denied.

Here are the repairs made by Seattle Home Appliance: Again, machine was purchased Aug 7, 2012.

12/05/2012
Touch pad replacement (part #W10208764), CNTRL-ELEC + CORECHARGE10 (part #W10285178)

5/28/2013
Pump Drain Replacement (part #W10158351)

7/15/2013
Touch Pad replacement (part #W10208764)

8/16/2013
Touch Pad Replacement (part #W10208764)
     
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Favorable Experience With Jenn-Air Electric Range
Posted by on
Rating: 4/51
BENTON HARBOR, MICHIGAN -- I recognize that unhappy customers are most likely to post reviews/comments so I thought I´d provide a little positive feedback. Our Jenn-Air electric range purchased about 15 years ago (maybe before the troublesome electronic control unit mentioned by others) has been a faithful and trouble-free appliance since then. In our locale, we have frequent brownouts and blackouts and the stove has weathered them without a problem. Also, we don´t have local Jenn-Air technical support (we are in Ecuador). We were seriously looking at buying more Jenn-Air products but, I have to admit, I am now looking at other brands, too.
     
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