Purchased Jenn Air dishwasher locally, $997.00, 2008. What a rip off. We have been battling this monster for the last year including service calls, $$$$, parts, control board, $$$$, and we are still doing dishes at the sink. Our nearest service agent, 70 miles, charges $100.00 just to look at an appliance let alone parts. We spent over $5K, all new Jenn Air kitchen appliances in 2008.
First, 2011, the microwave crashed, service agent indicated, "when it comes to microwaves you might as well throw them away and buy new." Sure as hell not going to purchase another Jenn Air microwave. Now the lousy Jenn Air dishwasher isn't working --- do we take it to the landfill also? We were told that Jenn Air brand was Top-Notch in appliances --- B.S. We are holding our breath wondering when the Jenn Air refrigerator and gas stove will crash.
Take our advice, NEVER, purchase a Jenn Air kitchen appliance your life will be less stressful and you can quit your blood pressure medicine.
Jenn Air gas ranges will have ignitor failures from time to time. Cost of an ignitor with shipping is maybe $22 or so. The big problem is Jenn-Air used cheap non-stainless steel screws for the burner base and ignitor(screw under base). The result is that the screws will corrode in and not be easily removable. You can guess what a problem that is - a drilling and tapping operation. Figure hours of your valuable time wasted. If you buy a Jenn Air gas range (such as JGC9336)you MUST immediately remove all (15) screws(3 per burner) and put antiseize lub on them or replace with stainless steel screws. I have seen comments about this same Jenn-Air problem at various parts websites.
The added cost of stainless steel screws is maybe $1 or less.
Unless American mfg pay attention to details they will very slowly be pushed aside by foreign (Japanese and Korean Mfg).
TENNESSEE -- Today I noticed that the front panel of my Jen Air refrigerator door panel, under the water dispenser is rusting. I contacted Jen Air and talked to a supervisor named Stephanie regarding the defect and what kind of assistance she can give me regarding the problem with my refrigerator. She responded, she would be more than happy to assist me with locating a showroom in the area where I live. What response from a supervisor of a company to a customer with a problem.
It appears that Jen Air have found an easy way to get rid of their customers buy directing them to purchase a new refrigerator, rather than to help the customers. I have never seen a refrigerator panel to rust with the exception of the Jen Air refrigerators. What a company, and what a customer service and what a poor product, never again I will buy a "Jen Air"
A six year old 30 inch double wall oven by Jenn-Air no longer stays within a reasonable temperature range and they call it normal. Set the oven to 400 degrees and watch it go to 480 and all of a sudden drop to 350 then zoom up to 450 then drop to 325 and Jenn-Air says a 20% plus or minus is within spec's. We have replaced the control panel, no change.
As an aerospace engineer I find that totally unreasonable that an oven can’t be controlled any better than that. If I designed anything for an aircraft or spacecraft to be 20% plus or minus we would have aircraft falling out of the sky all the time.
I would strongly suggest you think twice about buying any Jenn-Air product if that is the way they design their products.
LAS VEGAS, NEVADA -- A two year old oven and the inside glass shattered within 10 minutes of starting self-clean function for very first time. Obvious from break pattern that it started from the outside edge of glass buried within the frame, not from user impact. Never seen anything like it even in 30-year old cheap ovens.
Jennair had replaced door fronts at time of installation because they had come dented, but only replaced outer faces, which has the outer glass piece, not the entire door which would have included the (supposedly) heat tolerant interior glass . Refused to repair for free.
When we called service number it answered and forced you to engage in a vacation survey before you could proceed with call. Apparently that's the way their phone system works when business hours have ended. They can't just tell you they're closed. They have to squeeze a survey out of you so they can make money on your wasted phone call and time. Never seen anything like it.
These are overpriced pieces of crap, DON'T BUY. Takes a half hour to Preheat to 400 degrees. All you get is a fancy name at a fancy price. This not the company it was a decade ago. Don't be fooled.
We purchased a Jenn-Air Dual Fuel Downdraft Slide-In Range, Model #JDS9860BDS, in April of 2008. Overall, I like the way it cooks, but I am definitely NOT happy with it's reliability!
The first problem to arise in September of 2011 was a non-functioning igniter for the two left burners -- the Sealed Gas Burner Cartridge. These burners are a single module that pops out if you want to use a grill or griddle accessory instead of the two burners. Since these two burners are our "go-to" burners, it was annoying to have to use a Bic lighter stick to ignite them. Luckily the warranty covered the cost of replacement.
Next, in July of 2012, some of the functions on the touch screen would not work, and the far right knob broke off! We had to replace the user interface control panel. Luckily, again, parts were covered ($210), but we had to pay for the service call, I believe ($89). A new knob was ordered and finally replaced. I also had the technician check to see if we could level the range. It turns out there's no easy way to adjust the leveling of the burners, even though the range itself is level.
Now, in June of 2014, the igniter on the two left burners is out again! This time it will cost me $269 to replace the module, or, gosh, I can purchase a service contract that would cover full repairs for the next year for $319.95!
We'll use the Bic lighter stick! And write this review!
Purchased this new in June 2010. Replaced Kenmore electric downdraft to be able to cook during power outages. On this unit when igniting one burner the igniters for all four burners would spark by design. Also had grille module for indoor grilling. When inserted and burner lit, the draft fan came on by design. Initially a good product. Right after the warranty expired one set of burners would not ignite. Called local repair. They said between the cost of parts and labor to take this out, repair it and put it back it would be better to use a butane grill igniter and manually light the burners which we did. After another year or so the other burners would not ignite. Still Ok, but not happy. Called Jenn Air and all they would do was sell me a $ 400 extended warranty to help cover repairs. I figured why throw good money after bad. Finally in June 2014 after using the grill module and removing it and replacing with standard 2 burner module the fan now comes on all the time when igniting those burners and pulls heat away making unit no longer serviceable. Appears to be a control module issue with all these. Jenn Air is junk. We bought them due to excellent family experience in the past with their products. It sure seems they no longer are a quality supplier nor stand behind their products to any extent. Unfortunately, it appears no one else makes a self contained downdraft. Many make cook tops, but most require external drafting.
MESA, ARIZONA -- I called Jenn-Air to schedule service on my dishwasher and to see if I could order new racks.
A contact person said I qualified for extended warranty and quoted $309.95. She said it covered parts and service calls for a year. I asked if that covered rusted racks. Yes, she replied without hesitation. I expressed amazement, and repeated the question. She reassured me that the racks were covered. I told her since the racks were covered I would take out the contract.
She said a copy of the contract would be emailed. I waited an hour for the contract to appear and called back. I was told it took 2-3 days to process. Before I received a copy, a service call was scheduled.
During the service call I was told the rusted rack pieces had damaged the filter & also, a Jet-dry dispenser needed replacing. On the return visit with the parts, I was told the racks were not covered. I declined the work & parts which totaled now $600, the price of a new dishwasher.
I called to cancel the contract due to fraudulent claims. I was told I would have to submit a written letter, and it would take 4-6 weeks for my refund, even though my money had been immediately taken.
This was my experience. Hopefully yours will be better.
BENTON HARBOR, MICHIGAN -- December 7, 2013 I received my $6000.00 order for appliances. I had also planned to purchase a built in oven in January. I immediately filled out my rebate info, sales slip and invoice and sent it to the company. Shortly later, I called regarding the rebate status, and they said they never received them. I sent the copies to them, waited another week and called, the response was to fax the rebates to them, and I complied. The deadline was January 31, 2014, fire and ice promo. I called AAA appliance in Jamaica plain, ma, where I had purchased the appliances and they sent a set of rebates forms for me hoping to resolve this issue. We went back and forth, one person at jenn Air stated they couldn't see what the problem was and my $700 rebate would be forthcoming. Needless to say, I have not received the rebate, it is close to June 1st, but rest assured the built in oven sale is null and void. I am looking at GE Monogram! This company is in trouble and totally lacks integrity.
One of the motivations for purchasing over $20k worth of Jenn-Air appliances was a rebate to reimburse installation charges. I filled out the rebate form, provided proof of purchase, serial #s, and made absolutely sure I included the separate invoice for installation. I later received an automatically generated post card from Jenn-Air stating that my submission is invalid because it didn't include a receipt for installation charges. I called them to straighten the situation out and the customer service agent literally just kept repeating over and over and over that I need to submit the receipt.
To make matters worse, I have 2 weeks to get it to them (via mail) and have it processed prior to rebate deadline. During the 2 week time frame we have weather, Christmas and New Years to deal with. What a scam. No wonder Jenn-Air has fallen out of favor in recent decades. Why run a marketing campaign to lure customers and then piss them off?