Jenn-Air - Page 2

Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 20 ratings and
52 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Jen Air Refrigerator Rusting
Posted by on
Rating: 1/51
TENNESSEE -- Today I noticed that the front panel of my Jen Air refrigerator door panel, under the water dispenser is rusting. I contacted Jen Air and talked to a supervisor named Stephanie regarding the defect and what kind of assistance she can give me regarding the problem with my refrigerator. She responded, she would be more than happy to assist me with locating a showroom in the area where I live. What response from a supervisor of a company to a customer with a problem.

It appears that Jen Air have found an easy way to get rid of their customers buy directing them to purchase a new refrigerator, rather than to help the customers. I have never seen a refrigerator panel to rust with the exception of the Jen Air refrigerators. What a company, and what a customer service and what a poor product, never again I will buy a "Jen Air"
     
Read 2 RepliesAdd reply
User Replies:
ALANMO7 on 2012-08-08:
Excellent description
WP2008 on 2012-08-15:
Hello ALANMO7. My name is Melanie and I am a representative with JennAir. We are sorry about the rust spots on your refrigerator. If you have other concerns we can address, please provide your name, the site you were contacted on (My3Cents), your user ID name (ALANMO7), your phone number, your address, the full model and serial number, and email the requested information to JennAir.Digital@jennair.com. We would be happy to review your concerns further.
Sincerely, Melanie.
Close commentsAdd reply
Jenn Air does not stand behind their products
Posted by on
I purchased a Jenn Air Refrigerator back in 2005 for almost $3,000. Recently I have had issues with it and was told that I need to have a whole new compressor replaced that would cost $1,000. When contacting Jenn Air customer Service, I was told that it only has a 5 year Warranty and that "It is what it is". When spending this much money on a refrigerator in order to finally be able to afford your dream kitchen and only have the refrigerator last 6 years, it is completely unacceptable!!! Who do you people think you are!!!! This is not how to keep a customer happy. Refrigerators should last 10 to 12 years.......not six years!!!!!
     
Read 3 RepliesAdd reply
User Replies:
Anonymous on 2011-09-30:
Oh yes the five year warranty...These days you get one year.
trmn8r on 2011-09-30:
I believe that kitchen appliances are currently being made to last 7 years. Pretty shocking, but by the sounds of the complaints quite possible.

In this case there was a 5-year warranty (sounds pretty good to me). Unfortunately, no company is going to stand behind a warranty for an extra year. The standing behind is what it does *during* the warranty.
At Your Service on 2011-09-30:
Amen to both Greenlightgo and trmn8r.

If a longer warranty program is important, than shop by that requirement. None of the manufacturers are any different. They're not going to arbitrarily cover something that's not covered under warranty. It's why an educated consumer shops based upon that set of requirements when they're selecting merchandise.

Jenn-Air actually makes a fairly nice appliance. As such and, whereas the repair is still going to be considerably less than replacement, I think you'll agree your best avenue is to simply cover the cost of service yourself. Make sure to not completely enclose the compressor area from reasonable airflow. Also, I'd suggest cleaning around the compressor about annually to get the full life on the unit.
Close commentsAdd reply
The refrigerator is not worth the $5,000 price tag
Posted by on
I bought this built in refrigerator when I built my house in 2005. It wasn't working properly from day one. The freezer leaked, the refrigerator goes into freeze mode or it won't stay at 32 degrees F. I have had every part replaced and it is on the brink again. I have all of the service tickets and this refrigerator has been worked on at least 10 times. I would not buy this unit or brand again and want to give other consumers warning. The company recommends A&E Factory service but the techs say this refrigerator is too complicated to work on. I also have had them tell me that it is a poor design. I am waiting for a tech now to fix it again. I have had to throw my food away multiple times. The amazing thing is I bought a $1,000 Whirlpool 10 years ago and it never needed any work done. Although the Jenn Air is a nice looking refrigerator from the outside its mechanical make-up on the inside is less than desirable. More expensive is not better. Stay away from this high end Jenn Air's. They are not worth the time and money.
     
Read 10 RepliesAdd reply
User Replies:
Venice09 on 2011-09-27:
Somewhere along the line, appliances turned into pieces of furniture instead of reliable, functioning machines. Consumers started making appearance a priority over quality. So now we have appliances that fit into the decor but don't function as they should or last as long as they used to. The question is, why we can't have both?
spiderman2 on 2011-09-27:
My parents bought a Jenn-air built in refrigerator many years ago (like 30) and it was a piece of crap. I guess nothing has changed. They had the same experience, leaking, warm fridge, no one could fix it. Finally it was replaced with a much cheaper model that worked fine.
virgina_tide on 2011-09-27:
Reading stories like this one, and there are so many, scare me as there doesn't seem to be one appliance or company that is reliable any more - everything new from dishwashers to refrigerators to washing machines seems to all be junk, and so many people have stories of older equipment that lasted 10-20 years. I dread having to replace any of my appliances.
Nohandle on 2011-09-27:
Virginia, I don't look forward to replacing appliances either. I'm pretty much satisfied with what I have now and just work around the problems, thinking the next appliance will be worse. I have a chest freezer in my storage room given to me by a family member that has to be 30+ years old. All I do is manually defrost when needed, it takes no time, and I'm good to go. I've been told the old appliances are energy hogs but what's best? Buying a new appliance every 4-5 years or keeping the old one. I vote on keeping the old one.
Venice09 on 2011-09-27:
Perfectly said, Virginia.

My appliances are all living on borrowed time, and I also dread having to replace them. Saying old appliances are energy hogs is a misconception. The energy star ratings are very misleading. Overloading landfills with hunks of junk is far worse, not to mention the unnecessary cost and inconvenience of having to prematurely replace appliances.
At Your Service on 2011-09-28:
All of these are very good and interesting perspectives. It's interesting that you'll have this review tout Whirlpool, but another will be just the opposite. It's also interesting that Spiderman2 is saying his/her parents bought a Jenn-Air refrigerator some 30 years ago and it turned out to be "crap". My parents had a similar issue with a completely different brand. I guess that means appliances broke years ago too.

You're right that buying anything, including appliances, is somewhat of a crap shoot. You try to study what brands are good, but any of the brands have their fair share of complaints -- that's the nature of this website and the internet. In this case, if a reader browses this review and becomes more persuaded by Whirlpool. But wait, there's complaints out there about that brand too. Didn't someone say they liked Kenmore? Not if you mean a good brand can't have complaints; they're all over this site. What if you're not researching appliances, but electronics? Sony, Samsung, Toshiba, etc... There isn't one without its fair share of complaints. Maybe automobiles are different. No. Unfortunately, they're complained about daily on this site and, not one brand seems to be immune.

Things have evolved within the appliance industry, just as in electronics and automotive design. Some things that have changed I like, other things don't seem to as much as an advantage. One thing that has changed is the consumer. 30 years ago, if you were to make a major purchased and be told your product was only warrantied for a single year, the option to buy would be disregarded. But somehow people have got to accept that a shorter warranty period is okay. In one of our discussions last week, someone actually seemed okay with just enough warranty coverage to get the merchandise home. To me, that is completely bizarre. I want a product guaranteed to run well within an acceptable amount of time. Yeah, it may cost a little more. It may mean I only buy from a place I trust to protect the purchase to the level I feel acceptable, but it can sure be worth it.

Oh. Ironically, Whirlpool owns the Jenn-Air brand.
lexophiliac on 2011-09-28:
I don't find that ironic at all. Many companies have "married" and "divorced" and some flirt briefly with the idea of bedding down together before rejecting the idea as a bad match or hold out for a more prospective "suitor".
Venice09 on 2011-09-28:
This review touts a 10-year old Whirlpool refrigerator, which was probably a basic model. That refrigerator stood a better chance of survival than the "high-tech" junk being offered now. If these high end Jenn-Air refrigerators are too complicated to work on now, technicians didn't stand a chance of fixing them back then. Thirty years later and they still can't fix their own designs.

Buying appliances did not used to be a crap shot. Brand names meant something. They were a sign of quality and confidence. That is no longer the case. By your own admission, no brand is reliable anymore. I wouldn't call that evolution. I'd call it deterioration.

The consumer has not changed. Consumers have always expected appliances to be dependable, and that's what they received. That's why warranties and extended warranties were not a priority. Now consumers have no choice but to accept short warranty periods on merchandise that is designed and built to break just outside that time period. Then they are intimidated into buying expensive extended warranties that usually end up being worthless, forcing them to ultimately replace the broken product.

You call that evolution. I call it a racket.
Venice09 on 2011-09-28:
"In one of our discussions last week, someone actually seemed okay with just enough warranty coverage to get the merchandise home."

Please direct me to the source of that statement.
Anonymous on 2011-09-28:
Great review. very concise! AYS +100. Excellent comment so there's no need to back it up with aatatement.
Close commentsAdd reply
Jenn-Air Dishwasher (JDB1100AWS) Has Control Panel Design Issues
Posted by on
BENTON HARBOR, MICHIGAN -- I purchased a JDB1100AWS (Jenn-Air Dishwasher) for $799.99 (on-sale) in 2007. It is a nice unit and one of the higher-end units, so I expect quality. ON 12/2/2009 I had to pay to replace control panel and cpu (cost $165 - labor only). ON 6/17/2010 I had to pay to replace control panel and cpu (cost $165-labor only). ON 4/6/2011 I just paid again to replace control panel and cpu (cost $165 - labor only).

Within a short period of time, I have paid $495 in repairs to a unit that is not even 5 years old. I have replaced the same two parts THREE times in that period. THERE HAS TO BE A DEFECT of some sort.

Is this Maytag/Jenn-Air/Whirlpool quality?
Is the non-customer care response I got regarding this repair adequate?

I am no crazed consumer looking for free stuff, just a middle class family trying to not get hosed by the response & bureaucracy of a faceless corporation that is not ackowledging a LEMON.

     
Read 3 RepliesAdd reply
User Replies:
leet60 on 2011-04-22:
That is absolutely appalling product quality. It is not as if you are able to do anything to the control panel to make it fail, it is an inherent design flaw.

I would start writing letters to corporate to complain. JennAir is manufactured by Whirlpool/Maytag. Their contact information is:

Maytag Corporate Office Headquarters:
2000 N. M-63
Benton Harbor, MI 49022-2692

Phone Number: 1-269-923-5000



Jason on 2011-11-26:
I have had almost the identical problem with ours. The control panel has failed now for the 4th time in 3 and a half years. Not what our family expected either.
Michelle on 2012-07-20:
I have the same dishwasher in stainless and it looks like I'll have to replace the control panel. I have had several other problems in the past (leaking water due to plastic part faiilure!) The leak warped my hardwood floor. This, after never beimg happy with the job the dishwasher has done. It's less than eight years old.

I really don't want to dump any more money into it, but
these units are expensive!
Close commentsAdd reply
Recall Bad Products And Stand Behind Your Products!!!
Posted by on
ST LOUIS, MISSOURI -- I purchased a complete set of Jenn Air kitchen appliances oven, french door refrigerator, dishwasher and microwave all stainless steel (NOT CHEAP). To replace my old Jenn Air appliances. The dishwasher has smelled like sewer gas since day one I had a plumber recheck the installation, p-trap, and cleaned it with vinegar, bleach and even seriously cleaned the garbage disposal. I did everything I was told and it still smells awful, the cleaned dishes and dishwasher itself reek of the smell and that is just disgusting and totally unacceptable. I called and was made to believe it was my house somehow.

Until yesterday I was at a friends house and she has the same dishwasher and same problem. We found online a lot more people do too. My refrigerator has broken down twice the first time I had to wait over a week to get the part and have it fixed the second time luckily the repair man had a Maytag part on his truck to replace my broken one with and fixed it,but I had to wait 4 days for him to come. My microwave was broken when I got it wouldn't work at all. So my oven is the only appliance that hasn't broken down yet!! But I ordered a convection oven and got a non convection unit didn't know until it was installed. All of this and my appliances are STILL UNDER ORIGINAL WARRANTY.

I happen to be a certified professional chef who works as a private chef. I get asked a lot about appliances and I am so mortified by my experience with Jenn Air I will never recommend them but discourage any and all I meet to not purchase this brand. I am tempted to plug my old Jenn Air appliances back in from the garage because they don't make them like they used too. I wish Jenn Air would recall these dishwashers and stand behind their name and products. Then and ONLY then could I give a recommendation for them. I have made repeated requests for a manager to call me and so far getting a cold shoulder. If anyone at Jenn Air cares about their consumers and their reputation I challenge them to do something about this matter.
     
Read 10 RepliesAdd reply
User Replies:
Anonymous on 2008-07-02:
#!#@&^#$%$@#!!!!!!!! I just ordered an entire kitchen full of Jenn Air appliances!
Slimjim on 2008-07-02:
Their ranges are still solid. That french door model of Maytag/Jenn-air does have its share of complaints and is an expensive box.
Anonymous on 2008-07-02:
If you are a professional chef,why purchase Jenn Air,and not Wolf,or Viking? Jenn Air quality has gone down in the past 9 years or so.It is expensive junk(IMO).
I used to work for a Maytag home appliance center as a service manager not to long ago.I saw the "decline" in Maytag appliances first hand.

I do like the "pro style" Jenn Air ranges,but if I'm going to spend that kind of cash on a kitchen range,it would be either the Wolf,Viking,or Thermadore.
Anonymous on 2008-07-02:
Slim,are you talking about the "Ice 2 O" refer? The one with the dispenser on the front?

If so YES! it had a lot of issues.The first being the icemaker failing.Now the HV board on the back of the box fails,and you get the ice flap door opening and closing by itself,while the lights on the control panel flash.
It is a nice refer,but does have some problems
Anonymous on 2008-07-02:
I ordered the cooktop, double oven, dishwasher, and micro from Jenn Air. The refrigerator I got was the Samsung because it was rated by JD Powers as the best and I couldn't bring myself to buying the Sub Zero refrig.
Anonymous on 2008-07-02:
JD Powers must be on crack,because Samsung appliances(well the Samsung built Maytag's)were complete junk.Trying to get parts to service a downed machine was always a hassle.Parts were always on backorder,or not in production.

Anonymous on 2008-07-02:
GGGGGreat!!!!!!!!! I think I am going to crawl back in bed and hope the world goes away
Anonymous on 2008-07-02:
DD,if you do have problems,DO NOT have A&E service out.They run the service for Whirlpool/Maytag.They are complete idiots that have no clue about customer service or appliance service.
SilverWngs71 on 2008-07-03:
"But I ordered a convection oven and got a non convection unit didn't know until it was installed."

This would not be the fault of Jenn-Air but fault of the dealer. They are the ones who put the order in and the products are not shipped from the MFG but from a warehouse where the dealer has them stored. Jenn-Air does not sell directly to consumers, only through dealers or builders.
ngmz on 2010-05-12:
File complaints with your state's Attorney General and the Consumer Safetey Product Commission. See my complaint on this site and on consumercomplaints.com. Jenn-Air sells unsafe products.
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Poor Track Record for Jenn-Air Slide-in Range
Posted by on
Rating: 2/51
We purchased a Jenn-Air Dual Fuel Downdraft Slide-In Range, Model #JDS9860BDS, in April of 2008. Overall, I like the way it cooks, but I am definitely NOT happy with it's reliability!

The first problem to arise in September of 2011 was a non-functioning igniter for the two left burners -- the Sealed Gas Burner Cartridge. These burners are a single module that pops out if you want to use a grill or griddle accessory instead of the two burners. Since these two burners are our "go-to" burners, it was annoying to have to use a Bic lighter stick to ignite them. Luckily the warranty covered the cost of replacement.

Next, in July of 2012, some of the functions on the touch screen would not work, and the far right knob broke off! We had to replace the user interface control panel. Luckily, again, parts were covered ($210), but we had to pay for the service call, I believe ($89). A new knob was ordered and finally replaced. I also had the technician check to see if we could level the range. It turns out there's no easy way to adjust the leveling of the burners, even though the range itself is level.

Now, in June of 2014, the igniter on the two left burners is out again! This time it will cost me $269 to replace the module, or, gosh, I can purchase a service contract that would cover full repairs for the next year for $319.95!

We'll use the Bic lighter stick! And write this review!
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
30 Inch Gas Downdraft Cooktop
Posted by on
Rating: 1/51
Purchased this new in June 2010. Replaced Kenmore electric downdraft to be able to cook during power outages. On this unit when igniting one burner the igniters for all four burners would spark by design. Also had grille module for indoor grilling. When inserted and burner lit, the draft fan came on by design. Initially a good product. Right after the warranty expired one set of burners would not ignite. Called local repair. They said between the cost of parts and labor to take this out, repair it and put it back it would be better to use a butane grill igniter and manually light the burners which we did. After another year or so the other burners would not ignite. Still Ok, but not happy. Called Jenn Air and all they would do was sell me a $ 400 extended warranty to help cover repairs. I figured why throw good money after bad. Finally in June 2014 after using the grill module and removing it and replacing with standard 2 burner module the fan now comes on all the time when igniting those burners and pulls heat away making unit no longer serviceable. Appears to be a control module issue with all these. Jenn Air is junk. We bought them due to excellent family experience in the past with their products. It sure seems they no longer are a quality supplier nor stand behind their products to any extent. Unfortunately, it appears no one else makes a self contained downdraft. Many make cook tops, but most require external drafting.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Extended Service Plan claims & extended refund delay
Posted by on
Rating: 1/51
MESA, ARIZONA -- I called Jenn-Air to schedule service on my dishwasher and to see if I could order new racks.

A contact person said I qualified for extended warranty and quoted $309.95. She said it covered parts and service calls for a year. I asked if that covered rusted racks. Yes, she replied without hesitation. I expressed amazement, and repeated the question. She reassured me that the racks were covered. I told her since the racks were covered I would take out the contract.

She said a copy of the contract would be emailed. I waited an hour for the contract to appear and called back. I was told it took 2-3 days to process. Before I received a copy, a service call was scheduled.

During the service call I was told the rusted rack pieces had damaged the filter & also, a Jet-dry dispenser needed replacing. On the return visit with the parts, I was told the racks were not covered. I declined the work & parts which totaled now $600, the price of a new dishwasher.

I called to cancel the contract due to fraudulent claims. I was told I would have to submit a written letter, and it would take 4-6 weeks for my refund, even though my money had been immediately taken.

This was my experience. Hopefully yours will be better.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Rebate, Abuse
Posted by on
Rating: 1/51
BENTON HARBOR, MICHIGAN -- December 7, 2013 I received my $6000.00 order for appliances. I had also planned to purchase a built in oven in January. I immediately filled out my rebate info, sales slip and invoice and sent it to the company. Shortly later, I called regarding the rebate status, and they said they never received them. I sent the copies to them, waited another week and called, the response was to fax the rebates to them, and I complied. The deadline was January 31, 2014, fire and ice promo. I called AAA appliance in Jamaica plain, ma, where I had purchased the appliances and they sent a set of rebates forms for me hoping to resolve this issue. We went back and forth, one person at jenn Air stated they couldn't see what the problem was and my $700 rebate would be forthcoming. Needless to say, I have not received the rebate, it is close to June 1st, but rest assured the built in oven sale is null and void. I am looking at GE Monogram! This company is in trouble and totally lacks integrity.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Jenn-Aire Cooktop Inadequate for Anyone who Actually Cooks
Posted by on
Rating: 1/51
I purchased a new Jenn-Aire range in November, 2013 and was dismayed to discover that only one burner had a temperature setting of Low. The others only go down to Medium, which is too hot for many cooking procedures. It is impossible to caramelize onions, simmer a sauce, and melt chocolate at the same time. When I complained to the company I was told that I should have had better consumer information before purchasing the stove, but it never occurred to me that a burner would not have a full temperature range, and I never asked that question. This is a very expensive stove, and I find myself constantly improvising with burner guards and shifting pots around to the one Low burner, which is inconveniently located in the back.
     
Read 0 RepliesAdd reply
Top of Page | Next Page >