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Jenn-Air Electric Downdraft Range - CPU Has Failed Repeatedly
Posted by Mary Pat on 12/22/2010
BENTON HARBOR, MICHIGAN -- Here is an update to the post below: After repeated phone calls to Jenn-Air (Whirlpool) Customer Service, and lack of success in achieving a reasonable offer, we contacted the Better Business Bureau in the locale of Whirlpool Corporate Headquarters. This complaint was then directed to "Executive Staff - Whirlpool Executive Office", where the representative had the additional leeway to give us a fair, pro-rated exchange under much more acceptable terms. Our old machine has been removed and a brand new one installed, and it is clear that some of the design faults have been remediated in the replacement model.

While I cannot say we were given a brand new machine for no cost, I believe we were treated fairly and with consideration. So my recommendation to anyone with a similar problem is to get your complaint escalated to Corporate Headquarters customer service team. If you have difficulty making this happen, log your complaint online with the BBB and do not give up until you have been put in contact with them.


We purchased a Jenn-Air Electric Downdraft Range from Lowe's in May of 2006. Almost immediately, the control knobs began to get caught on everything, fall off and break. Then in 2008, the electronic control panel (CPU) malfunctioned. The part was replaced under warranty with the labor at our cost. This happened again in 2009 and it was replaced once again under warranty and with service at our cost. It has now happened a third time in early 2010. The electronics of the machine will be under warranty now only up until May of 2011, and we have little faith that the problem is permanently resolved. With a 4-1/2 year history of three (3) bad CPUs, it seems highly that this problem will recur, and the machine will be out of warranty at that point.

We contacted Jenn-Air, and they offered to pay for the service to replace the CPU a third time. Our response was that this was unacceptable, given that the machine would be completely out of warranty in a few months following. They then offered us a pro-rated exchange, if we would pay $822.15, plus $150.00 for installation and removal of the old machine. However, we have already paid $1,898 for the range, $314 for the elements, and paid for service twice at (approximately 2 x $250 or $500). Therefore, for use of this stove, we have already paid out about $2,700, and they are now asking us to pay another $1,000 for a replacement for this range. We also raised a complaint to the Better Business Bureau local to Jenn-Air (Whirlpool) Corporation in Western Michigan, however, this yielded nothing additional.

We are not unreasonable people, and understand we have had use of this machine – tho limping at half-function a good part of the 4-1/2 years. However, we are not inclined to invest another, almost-thousand dollars in what seems to be a poor quality product. In our last contact with Jenn-Air, we asked that they replace the CPU a third time with part and labor at their expense (as they had offered). But given that the part seems to fail repeatedly, it seemed a reasonable request that they also extend the warranty on the CPU only for the five year warranty usual assigned to the electrical parts. They flatly refused to do this. We maintain that this is a reasonable and logical compromise, but they did not agree.

Compiling the average lifespan from several generic appliance info websites, and using the low end figures, an electric range should be good for 14 years. This range has been good only for half of its 4-1/2 years. This is quite unacceptable from our point of view.
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Posted by Slimjim on 2010-12-22:
The average life expectancy of an appliance is ten years( i always figured 12-14 but ten gets thrown around a lot in the industry). If 10 were used, the prorated number is pretty inline. Tough call, but Jenn-air downdrafts are not historically problem ranges, unless something has changed recently. I think I would consider their offer. Your unit is problematic on the other hand. Perhaps a newer model will not be prone to the unusual failures yours keeps incurring.
Posted by 2cent-er on 2011-03-22:
Glad you were able to get something out of this nightmare. too bad for all the other consumers that didn't have your persistence. they know when there's a problem with something yet they'll try anything to get you to go away. usually they succeed....as to life expectancy-who says?? for actuarial purposes things need to be quantified, so they just do surveys on how old was the appl you replaced. or, how many units were shipped v to # of established households. neither # tells what % actually failed; which is what most people think life ex' is. that # just drives sales-10 yrs old-replace=silly, if that's the only reason.
Posted by Bruce Martin on 2013-12-03:
Same experience as Mary Pat. My mom loved her Jennairs, I sent my 6 year old range to the dump last week. Jenair convection microwave going next!
Posted by John Czarnecki on 2014-01-30:
17 Year old electric Jenn Air range. Repaired 4 times for the same problem (F7 error). The fifth and last time just occurred. I will not repair this unit again. Saddest thing I'm reading is that 17 years later, Jenn Air engineers still haven't solves this repeating failure problem. Thank God they don't build airplanes. A regular stove with a range hood over it will require an almost total redesign of my kitchen. I've currently disabled the alarm and all over functions till I figure out my next move. Burners still work great. I wired in a double pole switch allowing me to continue to use the downdraft fan. I emailed Jenn Air asking them to give me one good reason I should purchase another range from them. They couldn't give me one.
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Warranty is Not Worth anything.
Posted by GerryFSU on 12/11/2006
LAWRENCEVILLE, GEORGIA -- Jenn-Air, the name is supposed to be the ultimate, the top of-the-line in home appliances. I purchased the entire Jenn-Air Professional suite: Dual Gas Range, Dishwasher, & Over the counter Microwave. Waited the 3 weeks for it to be shipped and installed. Then tradegy struck.
The microwave has two latches inside the door which keep it closed, the bottom hook fractured and now the unit is non-functional. This happened on October 14th 2006.
Maytag is the authorized repair for Jenn-Air, I called them, explained the problem, the bottom hook inside the door broke. and they scheduled a repair man to be out at my home in 2 weeks. As scheduled the guy comes in, looks at the microwave, "Yup, the bottom latch sure enough is broken, we will have to order it. Should take about two weeks". DUH! I told them it was broken when I called to schedule the repair, so since then, I have waited, called to find out the part has not come in yet, was told to wait some more, etc. Now Maytag tells me it MIGHT be in by January 18th 2007. That I should wait until then and if I have not heard from them by then to call then back. Oh, by-the-way, when calling customer service expect to wait a minimum of 45 minutes before you actually speak to someone. Their supervisor never picks-up the phone unless you wait an additional 45 minutes too.
E-mails to Jenn-Air customer support are not answered either. I know I have sent 10 and each time I get an automated responce "Thank you for your e-mail, someone will reply back to you within 3 business days..."
Bottom line, my microwave broke within 2 weeks after being installed, and Jenn-Air will not fix it.
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Posted by Anonymous on 2006-12-11:
It's true it's difficult to get parts for some higher end appliances, especially of a new design. Seems you've done all you can do on your end except send up smoke signals.
Posted by Anonymous on 2006-12-11:
Its true Jenn-Air,used to be the ultimate, the top of-the-line in home appliances. I think this is what happeneds when that Maytag guy sits around all day and does nothing. Sorry you have to go through this and I hope it works out for you in the end.
Posted by Anonymous on 2006-12-11:
You might want to have them extend the warranty to cover the period of non-use. Waiting close to 3 months for a part and installation is just too much. Have you contacted Jenn-Air about this?
Posted by *Brenda* on 2006-12-11:
Hmm, I don't know if I could go three months without a microwave! Yikes.
Posted by Slimjim on 2006-12-11:
You may not know, but that microwave, just like pretty much all of the ones sold today, are made in Asia. That's not an excuse for such a ridiculous wait time, but it appearently is why the part is taking so long to get. Almost every brand uses the exact same sourced over the range microwave. This means the part would be just as long to get on any brand if someone didn't have it. I am surprise no one at Jenn-Air is authorizing a swap out for it. The brackets mounted on the wall can stay in place. The unit would come free with just two screws and a replacement would go back up just as easy on the exsisting hardware. Talk to who you bought it from. If it was a dealer, they may be able to work on this for you as well.
Posted by Nohandle on 2006-12-11:
PassingBy, good point about requesting an extention of the existing warranty. Having not experienced this type of problem I'd never thought of it. Three months...that puts the individual down to 9 months rather than the original 12 months for the warranty and still no service in sight.

Slim, I'm with you. Why would this unit not be switched out unless it is so new complaints have not started rolling in yet? After that happens, how long the wait for a recall or repairs to be handled with no questions due to the number of related problems?

Gerry, I know you spent big bucks on your new appliances. Leaves a sour taste in your mouth, I know. Keep us informed.
Posted by SilverWngs on 2006-12-12:
There are several reasons that it might not have been exchanged out. 1. Did the tech that came out to the home and say "yup it's broken" call into Maytag tech line and report the issue? Because only tech line has the authority to deem unit unrepairable. 2. Even if the unit is a week old MT will send a svcr out. There is not a set # of calls for svc on the appliance. 3. In the back of the use and care manual it states warranty is for repair not replacement and MT will replace free of charge ( labor 12 months) any part that fails in normal home use with in the 1st year warranty, some warranties for parts is 24 months, some only 12 months. 4. Did you call and ask for a Supervisor on a Monday. I can tell you that on Mondays is the WORST time to call. The call volume and wait times are excessive. There is a team of Supervisors and they take the calls as they come in, some are quick some are not, some can last 45 minutes or more. 5. Mt can offer to extend the warranty but only if in the first year warranty. ********** A Simple request from a Cust svc rep please try to keep tempers under control. We are trying to help and even if we can't we at least would like to be treated with respect. You may not respect the companies we work for, but when the only person you talk to is the Cust svc rep we get yelled at all day, I personally try to put myself in the cons shoes and try to help out as much as I can w/o breaking our guidelines. I believe in treating ppl w/ respect.
Posted by GerryFSU on 2006-12-13:
Here is an update.
Maytag will send me a replacement unit, but there is a catch. Expect 5-10 business days for the replacement paperwork to go through, 7-10 business days for shipping authorization, 7-10 days for actual shipping, then up to 2 weeks for the dealer to schedule the actual installation.
Doing the math real quick, I think I might have my brand new Jenn-Air Microwave installed sometime in late February! Woo-Wee! That means even though I paid for it in September, I get to use it 5 full months after I bought it! I would really have a hard time recommending Jenn-Air to anyone after this. (It is a shame because the dishwasher is so quiet we cannot tell if it is running)!
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Jenn Air does not stand behind their products
Posted by Mybenz95 on 09/30/2011
I purchased a Jenn Air Refrigerator back in 2005 for almost $3,000. Recently I have had issues with it and was told that I need to have a whole new compressor replaced that would cost $1,000. When contacting Jenn Air customer Service, I was told that it only has a 5 year Warranty and that "It is what it is". When spending this much money on a refrigerator in order to finally be able to afford your dream kitchen and only have the refrigerator last 6 years, it is completely unacceptable!!! Who do you people think you are!!!! This is not how to keep a customer happy. Refrigerators should last 10 to 12 years.......not six years!!!!!
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Posted by Anonymous on 2011-09-30:
Oh yes the five year warranty...These days you get one year.
Posted by trmn8r on 2011-09-30:
I believe that kitchen appliances are currently being made to last 7 years. Pretty shocking, but by the sounds of the complaints quite possible.

In this case there was a 5-year warranty (sounds pretty good to me). Unfortunately, no company is going to stand behind a warranty for an extra year. The standing behind is what it does *during* the warranty.
Posted by At Your Service on 2011-09-30:
Amen to both Greenlightgo and trmn8r.

If a longer warranty program is important, than shop by that requirement. None of the manufacturers are any different. They're not going to arbitrarily cover something that's not covered under warranty. It's why an educated consumer shops based upon that set of requirements when they're selecting merchandise.

Jenn-Air actually makes a fairly nice appliance. As such and, whereas the repair is still going to be considerably less than replacement, I think you'll agree your best avenue is to simply cover the cost of service yourself. Make sure to not completely enclose the compressor area from reasonable airflow. Also, I'd suggest cleaning around the compressor about annually to get the full life on the unit.
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Jenn-Air Dishwasher (JDB1100AWS) Has Control Panel Design Issues
Posted by Hernandez Family on 04/22/2011
BENTON HARBOR, MICHIGAN -- I purchased a JDB1100AWS (Jenn-Air Dishwasher) for $799.99 (on-sale) in 2007. It is a nice unit and one of the higher-end units, so I expect quality. ON 12/2/2009 I had to pay to replace control panel and cpu (cost $165 - labor only). ON 6/17/2010 I had to pay to replace control panel and cpu (cost $165-labor only). ON 4/6/2011 I just paid again to replace control panel and cpu (cost $165 - labor only).

Within a short period of time, I have paid $495 in repairs to a unit that is not even 5 years old. I have replaced the same two parts THREE times in that period. THERE HAS TO BE A DEFECT of some sort.

Is this Maytag/Jenn-Air/Whirlpool quality?
Is the non-customer care response I got regarding this repair adequate?

I am no crazed consumer looking for free stuff, just a middle class family trying to not get hosed by the response & bureaucracy of a faceless corporation that is not ackowledging a LEMON.

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Posted by leet60 on 2011-04-22:
That is absolutely appalling product quality. It is not as if you are able to do anything to the control panel to make it fail, it is an inherent design flaw.

I would start writing letters to corporate to complain. JennAir is manufactured by Whirlpool/Maytag. Their contact information is:

Maytag Corporate Office Headquarters:
2000 N. M-63
Benton Harbor, MI 49022-2692

Phone Number: 1-269-923-5000

Posted by Jason on 2011-11-26:
I have had almost the identical problem with ours. The control panel has failed now for the 4th time in 3 and a half years. Not what our family expected either.
Posted by Michelle on 2012-07-20:
I have the same dishwasher in stainless and it looks like I'll have to replace the control panel. I have had several other problems in the past (leaking water due to plastic part faiilure!) The leak warped my hardwood floor. This, after never beimg happy with the job the dishwasher has done. It's less than eight years old.

I really don't want to dump any more money into it, but
these units are expensive!
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Jenn Air Junk (a real lemon)
Posted by Slydog on 12/26/2010
BENTON HARBOR, MICHIGAN -- Junk, junk, junk. I've already registered one complaint about this Jenn Air oven/stove, just 11 months ago, in March of 2010. Now, yesterday, the EXACT SAME THING broke again. This is the electronic push pad control for the oven. This has now broken 3 times in 5 years, and I have also had to have service calls on 2 other things breaking. FIVE MAJOR REPAIRS IN LESS THAN 5 YEARS ON A NEW RANGE! The most recent repair, OF THE EXACT SAME DEFECTIVE PIECE, in March of 2010, isn't under warranty because warranty is only for 90 days. It's expensive, over $300. I tried contacting Jenn Air the last time this broke, and basically they blew me off. They have no interest whatever in fixing their shoddy stuff. So, basically, I have the choice of a $350 repair AGAIN, or throwing out a range that isn't even 5 years old.
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Posted by Venice09 on 2010-12-27:
Very helpful.
Posted by Mad in Manayunk on 2013-06-22:
We installed our Jenn-Air downdraft gas range just 5 years ago. In January, when the range was less than 5 years old, the downdraft function stopped working. Then one burner wouldn't ignite. I can light it manually with a match. Then I couldn't change the clock. When the service man came out, he explained what others at this site have stated: the screws for the gas burners become corroded and become "frozen" in, so you have to destroy the entire ceramic panel AND the burners to get to the electronic control panel. The warranty for the burners and igniters expires after 2.5 years, but the panel is good for 5 yrs.
The applicance store where I purchased the stove went to bat for me. The best that Whirlpool will do is reduce the repair charges to $750! And I paid, like the other guys, nearly $2,000 for this piece of junk! Now the oven won't turn on, either, so next month I'm going to buy a new, NON-Whirlpool stove which will cost a heckofalot less than repairing a stove with who-knows-what-will-go-next wrong with it?
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My Jenn Air refrigerator has reduced me to tears
Posted by BOMB on 07/11/2010
553 BENSEN RD., BENSEN HARBOR, MICHIGAN -- I am beside myself with grief - literally. This appliance has had me walking on egg shells for 5 years. It was a $6100 purchase and has already been through approximately $5000 in repairs. I don't own an extra refrigerator, so food spoilage, trips back and forth to the neighbors' refridgerators and amount spent on dry ice is insane. My control boards have been replaced twice. The damper assembly, drain pan, door gasket and fan motor have all been replaced. Of course, each repair involves a minimum of two trips to my house by each repairman. I live in FEAR of this appliance breaking down. I walk by it and absolutely hate it with a passion. Incredibly, I've called Jenn Air and they have no record of my calls/complaints because they all go to the warranty company and not Jenn Air. Jenn Air pays the bills for the repairs but they don't know the history! Wouldn't they want to keep tabs on which products are breaking down? I am going to try and have it declared a lemon this week - I will let everyone know how it goes and how responsive Jenn Air is to my compliants. I want a new refridgerator! - One with proven reviews by consumers! I have been so insanely patient but my patience has run out. I am like a bomb ready to explode. If you are out there, and considering a Jenn Air built in refridgerator - DON'T. Of course it went out again this afternoon - No surprise - which is why I am writing this versus enjoying my beutiful family.
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Posted by Venice09 on 2010-07-11:
I know how you feel and how frustrating it is to spend a lot of money on something that just keeps costing more and causing you grief. I learned from another review to never buy built-in appliances or design your kitchen around an appliance. If they have to be replaced, there may no longer be a model that fits.

Even if your refrigerator is under warranty and you haven't had to pay for the repairs, the inconvenience alone is enough to drive a person crazy. I don't have a second refrigerator either, so I know what it's like to live in fear of the refrigerator breaking, especially in hot weather.

Don't give up on trying to get a replacement under the lemon law. It could take a while, but you can get this done. Don't let them wear you down.
Posted by Anonymous on 2010-07-11:
Bummer, I've always gotten my refridgerators from Sears scrath and dent. If they make it pass the first three months then they are usually good for about 5 years until problems start happening. It was great ace to go when we had rental properties or for home.
Posted by Helpful on 2010-07-12:
I can sure appreciate the frustration. I don't blame you a bit if it's having that much of a problem. Thankfully, having it under warranty has saved you a great deal of money.

Best of luck with the exchange. If not, I sure hope it is up an running well this next time.
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Recall Bad Products And Stand Behind Your Products!!!
Posted by Fitchef on 07/01/2008
ST LOUIS, MISSOURI -- I purchased a complete set of Jenn Air kitchen appliances oven, french door refrigerator, dishwasher and microwave all stainless steel (NOT CHEAP). To replace my old Jenn Air appliances. The dishwasher has smelled like sewer gas since day one I had a plumber recheck the installation, p-trap, and cleaned it with vinegar, bleach and even seriously cleaned the garbage disposal. I did everything I was told and it still smells awful, the cleaned dishes and dishwasher itself reek of the smell and that is just disgusting and totally unacceptable. I called and was made to believe it was my house somehow.

Until yesterday I was at a friends house and she has the same dishwasher and same problem. We found online a lot more people do too. My refrigerator has broken down twice the first time I had to wait over a week to get the part and have it fixed the second time luckily the repair man had a Maytag part on his truck to replace my broken one with and fixed it,but I had to wait 4 days for him to come. My microwave was broken when I got it wouldn't work at all. So my oven is the only appliance that hasn't broken down yet!! But I ordered a convection oven and got a non convection unit didn't know until it was installed. All of this and my appliances are STILL UNDER ORIGINAL WARRANTY.

I happen to be a certified professional chef who works as a private chef. I get asked a lot about appliances and I am so mortified by my experience with Jenn Air I will never recommend them but discourage any and all I meet to not purchase this brand. I am tempted to plug my old Jenn Air appliances back in from the garage because they don't make them like they used too. I wish Jenn Air would recall these dishwashers and stand behind their name and products. Then and ONLY then could I give a recommendation for them. I have made repeated requests for a manager to call me and so far getting a cold shoulder. If anyone at Jenn Air cares about their consumers and their reputation I challenge them to do something about this matter.
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Posted by Anonymous on 2008-07-02:
#!#@&^#$%$@#!!!!!!!! I just ordered an entire kitchen full of Jenn Air appliances!
Posted by Slimjim on 2008-07-02:
Their ranges are still solid. That french door model of Maytag/Jenn-air does have its share of complaints and is an expensive box.
Posted by Anonymous on 2008-07-02:
If you are a professional chef,why purchase Jenn Air,and not Wolf,or Viking? Jenn Air quality has gone down in the past 9 years or so.It is expensive junk(IMO).
I used to work for a Maytag home appliance center as a service manager not to long ago.I saw the "decline" in Maytag appliances first hand.

I do like the "pro style" Jenn Air ranges,but if Im going to spend that kind of cash on a kitchen range,it would be either the Wolf,Viking,or Thermadore.
Posted by Anonymous on 2008-07-02:
Slim,are you talking about the "Ice 2 O" refer? The one with the dispenser on the front?

If so YES! it had alot of issues.The first being the icemaker failing.Now the HV board on the back of the box fails,and you get the ice flap door opening and closing by itself,while the lights on the control panel flash.
It is a nice refer,but does have some problems
Posted by Anonymous on 2008-07-02:
I ordered the cooktop, double oven, dishwasher, and micro from Jenn Air. The refrigerator I got was the Samsung because it was rated by JD Powers as the best and I couldnt bring myself to buying the Sub Zero refrig.
Posted by Anonymous on 2008-07-02:
JD Powers must be on crack,because Samsung appliances(well the Samsung built Maytag's)were complete junk.Trying to get parts to service a downed machine was always a hassle.Parts were always on backorder,or not in production.

Posted by Anonymous on 2008-07-02:
GGGGGreat!!!!!!!!! I think I am going to crawl back in bed and hope the world goes away
Posted by Anonymous on 2008-07-02:
DD,if you do have problems,DO NOT have A&E service out.They run the service for Whirlpool/Maytag.They are complete idiots that have no clue about customer service or appliance service.
Posted by SilverWngs71 on 2008-07-03:
"But I ordered a convection oven and got a non convection unit didn't know until it was installed."

This would not be the fault of Jenn-Air but fault of the dealer. They are the ones who put the order in and the products are not shipped from the MFG but from a warehouse where the dealer has them stored. Jenn-Air does not sell directly to consumers, only through dealers or builders.
Posted by ngmz on 2010-05-12:
File complaints with your state's Attorney General and the Consumer Safetey Product Commission. See my complaint on this site and on consumercomplaints.com. Jenn-Air sells unsafe products.
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Jennair customer service is terrible
Posted by Ds-seattle on 03/15/2007
SEATTLE, WASHINGTON -- Just before midnight, March 15, 2007, my Jennair oven model #JDS8850AAS (taken from the sticker inside the pan drawer) started "beeping" and two error messages began to appear. One message stated that Quick Proofing was needed and the other message stated Error F 1-8 Call an authorized service representative or 888-688-1000.

I went up on line to the Jenaire web site and tried to find out what this was about. Jennair's web site did not acknowledge the model number and had no place I could find that further defined what was happening to the overn/range.

After trying, unsuccessfully to stop the noise, I threw the circuit shutting off power to the oven/range. Today, I called the Jennair and after waiting for over an hour talked to the most brain dead person I have ever experienced. He identified himself as Robert.

I let him know that what I wanted was the name and phone number of an authorized technitian to repair the oven/range. He asked for the screen information appearing on the Jennair panel and then for my zip code and city. I informed him that I live in Seattle, WA and my zip is 98118.

He then began to tell me that the nearest repair person is in Salinas, California. I informed Robert that Salinas was over 900 miles from where I lived and verified my zip code again. He came up with Salinas again. When I explained again that I lived no where near Salinas he essentially told me that I must have given him the worng information or that the US Postal service had caused the error.

I asked him to simply look up Seattle and provide me with the name and number of a repair person and to forget about zip codes. Robert informed me that Jennair's system only worked with zipcodes and that there was nothing further he could do.

I asked for a supervisor and he insisted that there were no supervisors. He asked me to hold to go talk to someone and asked for my phone number and address, which I gave to him.

On returning to the phone calll, Robert said that there was an error with Jennair's system and asked me to verify my address. I pointed out to Robert that I had already provided him the information and that he, Robert, had said that there system only worked on zip codes, so what difference did my street address make?

He then told me that since I would not verify my address there was nothing more that Jennair could do and hung up. I now have a useless expensive Jennair oven/range.
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Posted by tnchuck100 on 2007-03-15:
This repair service seems to be within a reasonable distance and indicates they handle Jenn-air:

Conklin Appliance
5810 196th SW
Lynnwood, WA 98003
(425) 776-3184

Hope this is of some help.
Posted by SilverWngs71 on 2007-03-15:
Make sure that they are Whirlpool authorized, if they are not you would be charged for the service call. Labor and Parts. Also another Servicer to call is A&E Factory Service 1-800-771-3029, they may have to build you a file but if the unit is under warranty they will be able to advise.

Yes there are supervisors, however the person you spoken to would need to transfer you to them. Sometimes the wait for supervisors can be as little as 30 seconds to as long as 45 minutes.
Posted by Anonymous on 2007-03-15:
Good post Silver.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by Gsepe80809 on 04/15/2014
FREDERICK, MARYLAND -- I purchased a Jenn Air Down Draft unit after having one for almost twenty years, it is a great unit enabling me to BBQ indoors all year round. I purchased a new Jenn Air Down Draft to replace it through Sears in November 2013.

I am writing this report in mid April 2014 and have had the unit replaced three times due to DEFECTIVE units being sent to me from Jenn Air. They have a constant loud vibration that is caused when the down draft fan is turned on. Sears continues to replace the unit in good faith but I called Jenn Air directly to see if they could send me a unit in good condition. Jenn Air instead sent two repair companies to my home to verify the problem. Both repair companies stated that the unit was making a terrible noise when the down draft was turned on.

When I called Jenn Air they had their own version of the most recent report stating that I refused to have it repaired (a repair was never offered to me). I happened to have the report in front of me and read it to their customer representative Mica from Tennessee who by the way was very short with me not transferring me to a manger. I countered to her that if a brand new unit needs to be repaired it has something wrong with it which means I was sold a defective unit. Per Mica's direction Jenn Air refuses to replace it.

I will take it up with Sears but I will never purchase a Jenn Air product again. Even when their own repair people deem a brand new Jenn Air product defective they will not replace it. Stupid or just plan old dishonest!! Certainly not the high quality product they try to sell themselves as.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Quality Appliance --- NOT!
Posted by Lwranosky on 01/24/2014
Purchased Jenn Air dishwasher locally, $997.00, 2008. What a rip off. We have been battling this monster for the last year including service calls, $$$$, parts, control board, $$$$, and we are still doing dishes at the sink. Our nearest service agent, 70 miles, charges $100.00 just to look at an appliance let alone parts. We spent over $5K, all new Jenn Air kitchen appliances in 2008.

First, 2011, the microwave crashed, service agent indicated, "when it comes to microwaves you might as well throw them away and buy new." Sure as hell not going to purchase another Jenn Air microwave. Now the lousy Jenn Air dishwasher isn't working --- do we take it to the landfill also? We were told that Jenn Air brand was Top-Notch in appliances --- B.S. We are holding our breath wondering when the Jenn Air refrigerator and gas stove will crash.

Take our advice, NEVER, purchase a Jenn Air kitchen appliance your life will be less stressful and you can quit your blood pressure medicine.
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Posted by JoeKay on 2014-01-30:
These "namebrand" appliances are not your mother's namebrand appliances. The object today is to buy the cheapest thing you can that has the features you want and skip the brand business. They are all made of parts from who knows where and put together in Latin America. Appliances today are a throw away thing, so save your money.
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