I loved my Jenn Air - until now. For the second time within 15 months, at $500 each, the circuit board is out! Would love to know if there is a root cause - since I won't be buying a new Jenn Air unless this can be resolved without spending $500 every year.
Do not ever buy a Jenn-Air product
BENTON HARBOR, MICHIGAN -- In Feb. of 2009 we bought 4 Jenn-Air appliances for our new house. All of them have needed service since the first day they were installed. However, the microwave and refrigerator have had so many repair ... read full review2 Replies - Latest reply on 05/12/2010
I have a Jenn Air gas range that is less than 4 years old. It has been a complete lemon. I have now had 6 significant service problems, which have cost $600-800. I contacted Jenn Air and told them I thought the stove was defective. Their only response has been to offer to sell me another range at 15% off. The electronic control panel seems to be a particular problem, and it has broken repeatedly.
I have owned stoves and cooked for about 40 years. I have never had this sort of problem. This is a bad piece of equipment and the company won't stand behind it.
An update as of 4/21. I have talked with or been contacted by 2-3 people from Jenn Air. They will pay for "part of" the cost of the parts. They won't replace after six significant service calls because "it's fixed now and there may not be any problem with it again."
As above, my recent complaint about Jenn-air stove resulted in one phone message and one on line message from Whirlpool and NO ACTIONS TO RESOLVE MULTIPLE PROBLEMS with this stove. This is very distressing. Two nights ago at my dinner party the oven repeatedly turned itself off. Instead of being with my guests, I had to keep on eye on my oven. Disappointed in Maine 1 Replies - Latest reply on 03/01/2010Add reply
We bought a house with a brand new Jenn Air double wall oven five years ago. The thing started breaking down within two years. This summer, it stopped working completely. The repairman said it was the computer motherboard that had gone bad. They ordered a new one (requiring payment in advance, of course) and TWO MONTHS LATER ... still no ETA on the new componant. Jenn Air quality sucks! 1 Replies - Latest reply on 12/02/2009Add reply
I posted a review earlier this year about problems I was having with my Jenn-Air gas cooktop. Jenn-Air is owned by Whirlpool. I was contacted by the company and they worked with me to resolve the problem. I appreciated the response I received from the company and I was treated with respect. Add reply
MAINE -- I purchased the Jenn-Air downdraft gas range because of the location of the range in my kitchen and also because I was eager to finally have a duel fuel range. I am so disappointed with the gas cooktop ... read full review1 Replies - Latest reply on 05/03/2009
NOBLE, ILLINOIS -- Within the past year, we replaced a Jenn Air range due to an oven fire, in our original purchase. Had to pick another model as our original had been discontinued. Had no problems w/ the burners on the original range but with this model, you cannot adjust the burners on the left side where the grill was. They are virtually useless. I purchased the burners as an add-on item because I told the salesman that I definitely needed four burners. Why wasn't I informed that these burners would not be able to be turned down below a medium level which is too hot to cook on. It is fine to start food, but once the food reaches the boiling point, you cannot adjust the burner low enough to prevent the boiling. My previous range, also a Jenn Air Dual Fuel also sold w/the grill unit standard worked just fine w/burners able to be adjusted just fine!!!!
Please be aware that if you are purchasing this unit you will have only two usable burners. Contact w/the company resulted in no solution.
FREMONT, CALIFORNIA -- I thought by buying a Jenn-Air I would be getting the highest quality appliance out there. This beautiful stainless steel model with all the bells and whistles looks good but isn't worth a bucket of warm spit!
1 Replies - Latest reply on 04/01/2009Add reply
As soon as the warranty expired I found myself calling for service at least three times a year. Spoiled food would be the first sign then I'd find out the freezer coils were frozen solid.
After a number of visits I found out the problem was the adaptive defrost control board, a little circuit board buried in the guts of the controls.
At this point I've learned to replace the board myself as well as how to defrost, unclog and clean up after this piece of junk.
Jenn-Air? Never again!!!!
ANDOVER, KANSAS -- I built my house 9 yrs ago and at the time purchased all new appliances. I have had good luck with all except this Jenn-Air model JCD2289AEB. AS soon as the warranty was up the ice maker started acting up. I was told by Jenn Air that the warranty was up and I was on my own. After paying over $400.00 to a certified repair man to fix a year passed and the same problem of it either would not stop dispensing ice or the inside freezer door freezing up not allowing ice to come out.
To this date all of the shelves have collapsed due to poor plastic supports on inside of fridge breaking. Repair man said these could not be replaced. 2 out of 3 crisper draws have fallen apart. Very very poor quality appliance.
What a rip-off! Never again will I purchase another Jenn-Air appliance!
07035, NEW JERSEY -- It all started when my husband re-did our kitchen. He insisted on stainless steel appliances.
2 Replies - Latest reply on 07/09/2013Add reply
We purchased a brand new, nice looking Jenn-Air stainless steel, side-by-side refrigerator/freezer model: JCD2389DES.
I have had it repaired at several hundred dollars each time for the same thing. The freezer froze up and the refrigerator side would not cool and ultimately the ice maker and freezer would stop working.
I used 2 different repair companies so I know that they were not at fault.
The 1st time it broke was 2 years after I bought it. Then again 2 years later, then 3 years then 3 months after that. The repairman said it is worthless garbage and to replace it at this point.
The cost of this unit was about 2,000 dollars. I have friends that have cheap ones that are older then mine and have never needed service.
Stay away as I have seen MANY other similar reviews. This one is a lemon!
Fridge Not Cooling
VANCEBORO, NORTH CAROLINA -- I purchased a Jenn air refrigerator in 2000 I have had nothing but problems with this unit from day one. Freezer stays cool refrigerator gets warm, and spoils milk, techs have been out several time, Jenn ... read full review4 Replies - Latest reply on 04/28/2008
A three year old oven with multiple problems? Come on. This is supposed to be a high end appliance but the door was defective and now I have a computer problem that causes the oven to shut down repeatedly. I should have bought a regular GE. A complaint is useless. Avoid this company. Add reply
Warranty is Not Worth anything.
LAWRENCEVILLE, GEORGIA -- Jenn-Air, the name is supposed to be the ultimate, the top of-the-line in home appliances. I purchased the entire Jenn-Air Professional suite: Dual Gas Range, Dishwasher, & Over the counter Microwave. ... read full review8 Replies - Latest reply on 12/13/2006