Preview Review

Next Review

Jenn-Air Consumer Reviews - Page 3

Most Popular | Newest | More Options >
More filter options:
Jenn-Air Is Really Whirlpool
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SALEM, MASSACHUSETTS -- Stay away. Jenn-Air was purchased by Whirlpool, so you are getting nothing but garbage with what was once a quality name. We purchased a 2-oven wall unit, bread warmer, and gas stove-top with a vent built into the unit so the smoke was to be pulled down, much like their electric stoves. We had to have the stove-top replaced because of faulty controls that rendered the unit dangerous (gas leaks).

Whirlpool techs had to come out several times for the stove-top until Whirlpool finally relented and replaced the unit. The vent in the stove-top is useless, and pulls the flame down into the vent where a plastic filter rests so there is a risk of burning that. Regarding the wall-oven, Whirlpool had to come out to connect wiring in the oven that was not done properly at the factory. The tech told me it was cheaper for Whirlpool to have techs service these issues instead of having quality control in the factory to make sure things were assembled properly.

Now over a year has passed and we are still having problems that are no longer covered by warranty, including a fan that is making a lot of noise in the top oven. Also regarding the oven controls, there are no buttons, it is touch-sensitive, and it seems the sensitivity is quickly wearing off because we have to hit the power "button" several times for it to trigger. The timer is set by spinning a wheel to get to the number you want, which is a pain. Overall horrible design of both appliances and terrible manufacturing.

Replies
Multiple product failures
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We bought a full Jenn Air package for our kitchen 4 years ago - refrigerator, cooktop, microwave, oven, and dishwasher.

In 4 years the following repairs have been made, all at our expense:

  • Microwave control panel replaced.
  • Microwave magnetron replaced twice.
  • Icemaker repaired twice and replaced twice.
  • Two refrigerator control boards replaced.
  • Dishwasher leak repaired.
  • Dishwasher control board failed.
  • Control panels on both cooktop and oven are failing, giving intermittent error messages.

What does Jenn Air say about all this? "We are not getting good components from our suppliers." Here is a suggestion, Jenn Air - get different suppliers! There is a difference between a reason and an excuse.

There have been no offers to help with repair or replacement of this junk, just an offer to sell us an extended warranty on the refrigerator for an additional $1200. The refrigerator only cost $2000 new, so that tells you how confident Jenn Air is in their products.

I am a design professional who specifies appliances for projects dozens of time each year. We are replacing our Jenn Air appliances with a different manufacturer's products as they fail, and neither I nor any of my clients will ever have a Jenn Air appliance again.

Replies
Horrible appliances
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We bought a full Jenn Air package for our kitchen 4 years ago - refrigerator, cooktop, microwave, oven, and dishwasher.

In 4 years the microwave control panel and magnetron have been replaced, the icemaker has gone out 4 times and 2 refrigerator control boards have failed, the dishwasher has sprung a leak, and the control panels on both the dishwasher and oven are failing, constantly giving us error messages.

What does Jenn Air say about all this? "We are not getting good components from our suppliers." Here is a suggestion, Jenn Air - get different suppliers! There is a difference between a reason and an excuse.

There have been no offers to help with repair or replacement of this junk, just an offer to sell us an extended warranty on the refrigerator for an additional $1200. The refrigerator only cost $2000 new, so that tells you how confident Jenn Air is in their products.

I am a design professional who specifies appliances for projects dozens of time each year. I will replace our Jenn Air junk with a different manufacturer's products as they fail, and neither I nor any of my clients will ever have a Jenn Air appliance again.

Replies
Jenn Air Oven Glass Shatters on First Self-Clean
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- A two year old oven and the inside glass shattered within 10 minutes of starting self-clean function for very first time. Obvious from break pattern that it started from the outside edge of glass buried within the frame, not from user impact. Never seen anything like it even in 30-year old cheap ovens. Jenn-Air had replaced door fronts at time of installation because they had come dented, but only replaced outer faces, which has the outer glass piece, not the entire door which would have included the (supposedly) heat-tolerant interior glass. Refused to repair for free.

When we called service number it answered and forced you to engage in a vacation survey before you could proceed with call. Apparently that's the way their phone system works when business hours have ended. They can't just tell you they're closed. They have to squeeze a survey out of you so they can make money on your wasted phone call and time. Never seen anything like it. These are overpriced pieces of crap, DON'T BUY. Takes a half hour to Preheat to 400 degrees. All you get is a fancy name at a fancy price. This not the company it was a decade ago. Don't be fooled.

Replies
Advertisement
Poor Track Record for Jenn-Air Slide-in Range
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

We purchased a Jenn-Air Dual Fuel Downdraft Slide-In Range, Model #JDS9860BDS, in April of 2008. Overall, I like the way it cooks, but I am definitely NOT happy with its reliability! The first problem to arise in September of 2011 was a non-functioning igniter for the two left burners -- the Sealed Gas Burner Cartridge. These burners are a single module that pops out if you want to use a grill or griddle accessory instead of the two burners. Since these two burners are our "go-to" burners, it was annoying to have to use a Bic lighter stick to ignite them. Luckily the warranty covered the cost of replacement.

Next, in July of 2012, some of the functions on the touchscreen would not work, and the far right knob broke off! We had to replace the user interface control panel. Luckily, again, parts were covered ($210), but we had to pay for the service call, I believe ($89). A new knob was ordered and finally replaced. I also had the technician check to see if we could level the range. It turns out there's no easy way to adjust the leveling of the burners, even though the range itself is level.

Now, in June of 2014, the igniter on the two left burners is out again! This time it will cost me $269 to replace the module, or, gosh, I can purchase a service contract that would cover full repairs for the next year for $319.95! We'll use the Bic lighter stick! And write this review!

Replies
30 Inch Gas Downdraft Cooktop
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Purchased this new in June 2010. Replaced Kenmore electric downdraft to be able to cook during power outages. On this unit when igniting one burner the igniters for all four burners would spark by design. Also had grille module for indoor grilling. When inserted and burner lit, the draft fan came on by design. Initially a good product. Right after the warranty expired one set of burners would not ignite. Called local repair. They said between the cost of parts and labor to take this out, repair it and put it back, it would be better to use a butane grill igniter and manually light the burners which we did.

After another year or so the other burners would not ignite. Still Ok, but not happy. Called Jenn Air and all they would do was sell me a $400 extended warranty to help cover repairs. I figured why throw good money after bad. Finally in June 2014 after using the grill module and removing it and replacing with standard 2 burner module the fan now comes on all the time when igniting those burners and pulls heat away making unit no longer serviceable. Appears to be a control module issue with all these. Jenn-Air is junk.

We bought them due to excellent family experience in the past with their products. It sure seems they no longer are a quality supplier nor stand behind their products to any extent. Unfortunately, it appears no one else makes a self-contained downdraft. Many make cook tops, but most require external drafting.

Replies
Rebate, Abuse
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BENTON HARBOR, MICHIGAN -- December 7, 2013 I received my $6000.00 order for appliances. I had also planned to purchase a built-in oven in January. I immediately filled out my rebate info, sales slip and invoice and sent it to the company. Shortly later, I called regarding the rebate status, and they said they never received them. I sent the copies to them, waited another week and called. The response was to fax the rebates to them, and I complied. The deadline was January 31, 2014, fire and ice promo.

I called AAA appliance in Jamaica Plain, Ma, where I had purchased the appliances and they sent a set of rebates forms for me hoping to resolve this issue. We went back and forth, one person at Jenn-Air stated they couldn't see what the problem was and my $700 rebate would be forthcoming. Needless to say, I have not received the rebate. It is close to June 1st, but rest assured the built-in oven sale is null and void. I am looking at GE Monogram! This company is in trouble and totally lacks integrity.

Replies
Don't Buy Jenn Air
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BEND, OREGON -- I bought a brand new Jenn-Air slide-in electric range from an authorized Jenn-Air dealer ($1,999.00). The range was delivered on February 15th, 2013. I don't do a ton of cooking so I hadn't used this range all that much (the oven twice and the cooktop itself twice).

So the evening of February 25th I was making pasta and sauce using two of the surface elements. As I was heating the sauce and boiling the water, suddenly a bright flash appeared under the cooktop - similar to that which would be created by an electric arc. A few seconds later, a number of similar flashes appeared under the cooktop and the range went dark.

Since it was later in the evening, I wasn't able to contact the dealer until the next day - Tuesday. I called and told them what had happened and they asked me if I wanted to speak with the service department. I told them no, I wanted to speak with the salesman and I didn't want the unit "repaired", I wanted it replaced. The woman I spoke with was nice enough, but she said they would not be able to replace this unit - it would have to be serviced. The salesman was not available so I left a voice mail message and sent him an e-mail.

In the meantime, I called Jenn-Air Customer Care1-800-JENN-AIR (536-6247) and spoke with a representative. I told her what had happened and she said Jenn-Air would not replace the unit, but would have the dealer send someone out to examine the range and identify a repair option. I told the Jenn-Air representative I didn't want the unit, which had been in my house a total of 9 days when it went dead repaired, I wanted it replaced. I spent two thousand dollars on this range and I shouldn't have to be stuck with a "repaired" Jenn-Air product. The representative told me that was Jenn-Air's policy.

Later Tuesday, the dealer called and arranged for a serviceman to come out to examine the range. He came Friday (March 1st). I explained what had happened and he examined the unit. I told him I wanted a NEW range to replace this defective unit and he agreed that if it were him, he would have the exact same position. However, he said the dealer really had no say in how the problem was resolved and Jenn-Air policy was to only "REPAIR" defective units.

The range now has to have a new user interface, new control board, new cooktop and new electrical wiring harness replaced as there was in fact electrical arcing under the Ceran surface. In the meantime, I'm without a range and have no idea when the situation is going to be resolved! I've already contacted my credit card company to dispute the two thousand dollar charge and they agreed I should not have to be stuck with a defective NEW range? They have filed a dispute with the dealer and issued a temporary credit to my account.

As a follow-up today, March 8th Whirlpool customer service called to see what was going on. They reiterated that they would not replace this broken range - only fix it. They asked when Standard TV & Appliance was coming out to make the repairs. I said I didn't know as I had not heard from them since March 1st. The CS representative put me on hold to call Standard TV and came back and said one of the parts was on back-order and it was being expedited to Standard TV.

However, no one has said when they plan to come out and fix this range which has now been out of service longer than it was working. Do you really want to buy a Jenn-Air appliance and pay top dollar for a product the manufacturer won't stand behind? So a word of caution to anyone considering the purchase of any Jenn-Air appliance - DON'T! If anything major goes wrong with your NEW Jenn-Air product you're going to be stuck with a repaired unit.

Replies
Advertisement
Be Forewarned, Do Not Buy Jenn Air Products!!!
By -

BENTON HARBOR, MI -- BE FOREWARNED, DO NOT BUY JENN-AIR PRODUCTS!!! I recently spent nearly $9000 on Jenn-Air kitchen appliances (stove, refrigerator, dishwasher & microwave) and boy do I regret it. I was supposed to receive a $2300 rebate in 6 to 8 weeks. That was 12 weeks ago. I called them last week and they were very apologetic for having mishandled it and said that everything was now okay and assured me that I would have my rebate in 6 to 8 weeks!

Hold on just a minute, I've already wait 12 weeks. "Can this be expedited?" "I'm sorry sir but that is not an option." "Can I speak to a supervisor please". "I'm sorry sir but there are no one available." "Can you have one return my call please?" "Yes sir, I'd be happy to." That was almost a week ago and I have not received the call yet!

Now let me tell you about the damaged stove that was installed (scratched front panel and scratched and bent top). I immediately called the dealer who gave me the name and number of a service tech who could fix it. I called and left multiple messages. After 3 weeks I finally received a call back on a Saturday night at 9:00 PM. He said he would call me the following Monday letting me know when the parts would be in. That was a month ago. After many more non-returned phone calls I finally received a call from the tech on Friday telling me the parts were in and he wanted to know when he could install them.

Did I mention that I had called Jenn-Air earlier that day and complained about the service problem I was having? An appointment was set up for Monday morning between 9:00 and 10:00 AM. I left the house at 11:30 and he still had not shown up or called. I am also having problems with one of the stoves burner (it takes 40 minutes to bring 4 cups of water to a boil in a 2 1/2 quart pan) and the ice dispenser on the fridge does not work.

On my Friday phone call, Jenn-Air had set up an appointment with a different company to take care of those problems. So, I called Jenn-Air this afternoon to let them know about the missed appointment and to request that the new company also make the repairs to the stove top. I was then informed that they had no record about the cosmetic damage to the stove and that since I had, had the stove for more than 30 days that damage would not be covered by them and I would be responsible for it myself. They even told me that they had no contact information on the person that was supposed to have fixed it and that he was not an authorized repair facility.

But on the previous Friday the Jenn-Air representative I had spoken with had no problem calling him and addressing the issue. He is even listed on the internet as an authorized servicer. What about the fact that the damage was reported to the factory authorized dealer within their time frame? They don't care! A report was never forwarded to Jenn-Air so I am now responsible for the repairs! It is one wall after another with this company! I will never buy or recommend Jenn-Air products ever again. This company DOES NOT stand behind what they sell!!!

Replies
Jenn-Air Electric Downdraft Range - CPU Has Failed Repeatedly
By -

BENTON HARBOR, MICHIGAN -- Note: This is a follow-up comment. Removed the appended earlier comment.

After repeated phone calls to Jenn-Air (Whirlpool) Customer Service, and lack of success in achieving a reasonable offer, we contacted the Better Business Bureau in the locale of Whirlpool Corporate Headquarters. This complaint was then directed to "Executive Staff - Whirlpool Executive Office", where the representative had the additional leeway to give us a fair, pro-rated exchange under much more acceptable terms. Our old machine has been removed and a brand new one installed, and it is clear that some of the design faults have been remedied in the replacement model.

While I cannot say we were given a brand new machine for no cost, I believe we were treated fairly and with consideration. So my recommendation to anyone with a similar problem is to get your complaint escalated to Corporate Headquarters customer service team. If you have difficulty making this happen, log your complaint online with the BBB and do not give until you have been put in contact with them.

Replies
Top of Page | Next Page >

Jenn-Air Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 48 ratings and
80 reviews & complaints.
Contact Information:
Jenn-Air
553 Benson Road
Benton Harbor, MI 49022-2692
1-800-JENN-AIR (536- (ph)
www.jennair.com
Compare Appliance Companies