We were sold an extended warranty by Jenn-Air on July 2nd. Apparently their high end appliances only last about seven years (I guess I should have kept the original oven that was in the house for 20+ years... only problem was that it didn't look "pretty" enough for me. Guess I screwed up big time!). Tech came to house on July 3rd to look at oven and said he would need to order parts and would be back the following Monday to fix oven. Never heard from them. We called (Monday, July 8th) and they said they were waiting on warranty company to approve repairs. Never heard back.
Called repair company this morning (Friday, July 12th). We were told that the warranty company, Federal Warranty Service Corporation, was supposed to have called us back Monday afternoon. Finally got Federal Warranty Company on the phone. Apparently they just dropped us with NO notification. Their warranty states they will notify a customer if the warranty will be voided. This never happened. I understand companies are in it for the almighty dollar. But why sell someone a warranty for $314 dollars and then leave them hanging and expect us to continually call back and spend our time on hold trying to figure out what is going on.
The estimate to fix the oven was $824. So this company was going to be out $510 on our warranty. I understand warranties are a gamble on BOTH ends. We may buy a warranty and never use it, or a repair may be more than the cost of the warranty. If our repair had been $100, they would have pocketed money; I would not have gotten a refund. Yet since they were going to be out-of-pocket a little they drop us with no notice. Unacceptable! Jenn-Air and Federal Warranty Company are a JOKE. Don't buy Jenn-Air and don't buy their extended warranty - they offer through Federal Warranty Service Corporation. You will be wasting your time and money.
ST LOUIS, MISSOURI -- I purchased a complete set of Jenn-Air kitchen appliances: oven, french door refrigerator, dishwasher and microwave, all stainless steel (NOT CHEAP). To replace my old Jenn-Air appliances. The dishwasher has smelled like sewer gas since day one. I had a plumber recheck the installation, p-trap, and cleaned it with vinegar, bleach and even seriously cleaned the garbage disposal.
I did everything I was told and it still smells awful, the cleaned dishes and dishwasher itself reek of the smell and that is just disgusting and totally unacceptable. I called and was made to believe it was my house somehow. Until yesterday I was at a friend's house and she has the same dishwasher and same problem. We found online a lot more people do too.
My refrigerator has broken down twice. The first time I had to wait over a week to get the part and have it fixed. The second time luckily the repairman had a Maytag part on his truck to replace my broken one with and fixed it, but I had to wait 4 days for him to come.
My microwave was broken when I got it, wouldn't work at all. So my oven is the only appliance that hasn't broken down yet!! But I ordered a convection oven and got a nonconvection unit, didn't know until it was installed. All of this and my appliances are STILL UNDER ORIGINAL WARRANTY.
I happen to be a certified professional chef who works as a private chef. I get asked a lot about appliances and I am so mortified by my experience with Jenn-Air I will never recommend them but discourage any and all I meet to not purchase this brand. I am tempted to plug my old Jenn-Air appliances back in from the garage because they don't make them like they used too.
I wish Jenn-Air would recall these dishwashers and stand behind their name and products. Then and ONLY then could I give a recommendation for them. I have made repeated requests for a manager to call me and so far getting a cold shoulder. If anyone at Jenn-Air cares about their consumers and their reputation I challenge them to do something about this matter.
Jenn Air gas ranges will have ignitor failures from time to time. Cost of an ignitor with shipping is maybe $22 or so. The big problem is Jenn-Air used cheap non-stainless steel screws for the burner base and ignitor (screw under base). The result is that the screws will corrode in and not be easily removable. You can guess what a problem that is - a drilling and tapping operation. Figure hours of your valuable time wasted. If you buy a Jenn-Air gas range (such as JGC9336) you MUST immediately remove all (15) screws (3 per burner) and put anti-seize lub on them or replace with stainless steel screws.
I have seen comments about this same Jenn-Air problem at various parts websites. The added cost of stainless steel screws is maybe $1 or less. Unless American mfg pay attention to details, they will very slowly be pushed aside by foreign (Japanese and Korean Mfg).
BENTON HARBOR, MICHIGAN -- I purchased a Jenn-Air range JES9860CD12993490 as a replacement for one previously installed. My problems started as soon as I found out the range was 1/2" wider than the older unit. I had a very expensive cut to make in a granite counter top for the installation (I could see no reason to change the width 1/2"). A short time later the new range started giving me problems. The following problems have all happened in the first year: (1) Two switches for the top units were replaced. (2) A wire came loose at the surface unit receptacle due to a poor factory welded connection. (3) The control board was replaced. (4) The oven temperature sensor was replaced.
The oven is still not holding set temperature! Set the temperature at 400 degrees and after 30 minutes it will fall to 350. My advise to anyone, DO NOT BUY a Jenn-Air product. If you do, be sure to buy an extended warranty. You are going to need it.
MESA, ARIZONA -- I called Jenn-Air to schedule service on my dishwasher and to see if I could order new racks. A contact person said I qualified for extended warranty and quoted $309.95. She said it covered parts and service calls for a year. I asked if that covered rusted racks. "Yes", she replied without hesitation. I expressed amazement, and repeated the question. She reassured me that the racks were covered. I told her since the racks were covered I would take out the contract.
She said a copy of the contract would be emailed. I waited an hour for the contract to appear and called back. I was told it took 2-3 days to process. Before I received a copy, a service call was scheduled. During the service call I was told the rusted rack pieces had damaged the filter & also, a Jet-dry dispenser needed replacing. On the return visit with the parts, I was told the racks were not covered. I declined the work & parts which totaled now $600, the price of a new dishwasher.
I called to cancel the contract due to fraudulent claims. I was told I would have to submit a written letter, and it would take 4-6 weeks for my refund, even though my money had been immediately taken. This was my experience. Hopefully yours will be better.
FREDERICK, MARYLAND -- I purchased a Jenn-Air Down Draft unit after having one for almost twenty years, it is a great unit enabling me to BBQ indoors all year round. I purchased a new Jenn-Air Down Draft to replace it through Sears in November 2013.
I am writing this report in mid April 2014 and have had the unit replaced three times due to DEFECTIVE units being sent to me from Jenn-Air. They have a constant loud vibration that is caused when the down draft fan is turned on. Sears continues to replace the unit in good faith but I called Jenn-Air directly to see if they could send me a unit in good condition. Jenn-Air instead sent two repair companies to my home to verify the problem. Both repair companies stated that the unit was making a terrible noise when the down draft was turned on.
When I called Jenn-Air they had their own version of the most recent report stating that I refused to have it repaired (a repair was never offered to me). I happened to have the report in front of me and read it to their customer representative ** from Tennessee who by the way was very short with me not transferring me to a manager. I countered to her that if a brand new unit needs to be repaired it has something wrong with it; which means I was sold a defective unit. Per **'s direction Jenn-Air refuses to replace it.
I will take it up with Sears but I will never purchase a Jenn-Air product again. Even when their own repair people deem a brand new Jenn-Air product defective they will not replace it. Stupid or just plain old dishonest!! Certainly not the high quality product they try to sell themselves as.
I purchased a new Jenn-Air JDS9860 range in November, 2013 and was dismayed to discover that only one burner had a temperature setting of low. The others only go down to Medium, which is too hot for many cooking procedures. It is impossible to caramelize onions, simmer a sauce, and melt chocolate at the same time.
When I complained to the company, I was told that I should have had better consumer information before purchasing the stove. But it never occurred to me that a burner would not have a full temperature range, and I never asked that question. This is a very expensive stove, and I find myself constantly improvising with burner guards and shifting pots around to the one low burner, which is inconveniently located in the back.
Purchased Jenn-Air dishwasher locally, $997.00, 2008. What a rip off. We have been battling this monster for the last year including service calls, $$$$, parts, control board, $$$$, and we are still doing dishes at the sink. Our nearest service agent, 70 miles, charges $100.00 just to look at an appliance, let alone parts. We spent over $5K, all new Jenn-Air kitchen appliances in 2008.
First, 2011, the microwave crashed. Service agent indicated, "when it comes to microwaves you might as well throw them away and buy new." Sure as hell not going to purchase another Jenn-Air microwave. Now the lousy Jenn-Air dishwasher isn't working do we take it to the landfill also? We were told that Jenn-Air brand was Top-Notch in appliances B.S. We are holding our breath wondering when the Jenn Air refrigerator and gas stove will crash. Take our advice, NEVER, purchase a Jenn-Air kitchen appliance. Your life will be less stressful and you can quit your blood pressure medicine.
BENTON, WASHINGTON -- My Jenn-Air dishwasher model # JB3200AWSS was purchase in Aug 7, 2012 from Seattle Home Appliance in Seattle Washington. Seattle Home Appliance contact info is: 18811 Bothell Way NE, Bothell, WA 98011, (425) 485-0552. Electric touchpad and control panel has been replaced 3 times in a twelve month period, and the drain pump was replaced. I called Jenn-Air right before my one year warranty was to expire to express serious concern about the state of this extremely unreliable dishwasher and they gave me an extended two year warranty. No less than two weeks after they granted the extended warranty, the control panel touchpad went out again.
The last time the machine was to be repaired, I asked for the dishwasher to be replaced. I believe the machine is a lemon and according to Jenn-Air, they are only willing to continue repairing the machine and not replace it, per my new 2 year warranty. With the amount of time the dishwasher was out of commission in the last twelve months, I have calculated that I have spent about one month hand washing dishes while I wait for parts and service.
I am furious that no one at Jenn-Air will resolve this mess and replace my lemon dishwasher! This machine has been consistently faulty since we purchased it. I think four repairs in a twelve month period in unacceptable and I have asked in no uncertain terms for a replacement, and my request has been denied. Here are the repairs made by Seattle Home Appliance: Again, machine was purchased Aug 7, 2012.
12/05/2012 - Touch pad replacement (part #W10208764), CNTRL-ELEC + CORECHARGE10 (part #W10285178); 5/28/2013 - Pump Drain Replacement (part #W10158351); 7/15/2013 - Touch Pad replacement (part #W10208764); 8/16/2013 - Touch Pad Replacement (part #W10208764).
BENTON HARBOR, MICHIGAN -- I recognize that unhappy customers are most likely to post reviews/comments so I thought I'd provide a little positive feedback. Our Jenn-Air electric range purchased about 15 years ago (maybe before the troublesome electronic control unit mentioned by others) has been a faithful and trouble-free appliance since then. In our locale, we have frequent brownouts and blackouts and the stove has weathered them without a problem. Also, we don't have local Jenn-Air technical support (we are in Ecuador). We were seriously looking at buying more Jenn-Air products but, I have to admit, I am now looking at other brands, too.