VIRGINIA -- The ice maker on my 3 ½ year old Jenn-Air (JFC 2290VEM7) french door, counter-depth refrigerator just shorted out. The module showed scorch marks at the heater pin. Of course, it's not covered under the warranty. I called customer service and their offer was to sell me a flat-rate one-year warranty for almost $400. Deplorable customer service and useless warranty, never buying Jenn-Air again.
KATY, TEXAS -- This is the worst refrigerator ever! It is extremely noisy when making ice, as the water fills and as the ice drops to the bucket. We live in a 4000 SQFT home and this ice maker wakes people up in the middle of the night. When complained to Jenn-Air they say it's in normal operating range. Jenn-Air refuses to do anything about the product. We are stuck with it! Terrible customer service.
BENTON HARBOR, MI -- After 7 repair visits my 7 year old six thousand dollar machine was given the death sentence when the nice folks at Whirlpool informed us that they no longer made the part needed to fix. Read the online reviews of this company prior to investing a penny in anything they make, and they now have KitchenAid, Jenn Air, Amana, all of whom honest salespeople will tell you are junk. Had to buy a 10k Subzero just to honor my new blood oath never to give this outfit another penny.
When we remodeled our kitchen in June/July 2012 we chose to have all Jenn-Air appliances because we thought they were quality. Big mistake, I would never use them again or recommend them. We bought them through our local "Quality Maytag Dealer" and the company was OK, although there were delays in getting the range and refrigerator from Jenn-Air but that wasn't their fault. Eventually all four appliances (dishwasher, gas range, French door refrigerator and range hood/back splash) were finally installed. Then the problems started!!
Within a couple months our top of the line dishwasher started to leak big time! The local dealer replaced a "loose connection" but then it leaked even worse. So they replaced the "entire pump" (it seems there was some 'design flaw'). That fixed it for a couple months and then everything stopped working and they had to replace the "entire electronic unit"! So, less than a year after it was installed, we have a 're-built' unit that was out of service for more than 3 weeks and took 5 visits to repair.
Now the refrigerator is acting up. It started leaking water because the plastic tray that holds water when it defrosts was broken! It was replaced (after 2 visits) and then a persistent noise was occurring every time the compressor when which on that was tracked to another broken plastic part. We're now awaiting that part and of course another, 4th visit to install it.
We had to have them return to adjust the flame on the gas range, which by the way is the 4 burner with the "griddle" which is really bad and totally useless. Doesn't heat hot enough to really make it effective. An awful mistake on our part buying this particular model. The only appliance that is working well is the range hood which is very good. However, we're holding our breath for when it goes out. BOTTOM LINE, it appears Jenn-Air has been living off its reputation for some time and its kitchen appliances are definitely first rate, dependable and quality products. We would NEVER buy them again.
We were sold an extended warranty by Jenn-Air on July 2nd. Apparently their high end appliances only last about seven years (I guess I should have kept the original oven that was in the house for 20+ years... only problem was that it didn't look "pretty" enough for me. Guess I screwed up big time!). Tech came to house on July 3rd to look at oven and said he would need to order parts and would be back the following Monday to fix oven. Never heard from them. We called (Monday, July 8th) and they said they were waiting on warranty company to approve repairs. Never heard back.
Called repair company this morning (Friday, July 12th). We were told that the warranty company, Federal Warranty Service Corporation, was supposed to have called us back Monday afternoon. Finally got Federal Warranty Company on the phone. Apparently they just dropped us with NO notification. Their warranty states they will notify a customer if the warranty will be voided. This never happened. I understand companies are in it for the almighty dollar. But why sell someone a warranty for $314 dollars and then leave them hanging and expect us to continually call back and spend our time on hold trying to figure out what is going on.
The estimate to fix the oven was $824. So this company was going to be out $510 on our warranty. I understand warranties are a gamble on BOTH ends. We may buy a warranty and never use it, or a repair may be more than the cost of the warranty. If our repair had been $100, they would have pocketed money; I would not have gotten a refund. Yet since they were going to be out-of-pocket a little they drop us with no notice. Unacceptable! Jenn-Air and Federal Warranty Company are a JOKE. Don't buy Jenn-Air and don't buy their extended warranty - they offer through Federal Warranty Service Corporation. You will be wasting your time and money.
ST LOUIS, MISSOURI -- I purchased a complete set of Jenn-Air kitchen appliances: oven, french door refrigerator, dishwasher and microwave, all stainless steel (NOT CHEAP). To replace my old Jenn-Air appliances. The dishwasher has smelled like sewer gas since day one. I had a plumber recheck the installation, p-trap, and cleaned it with vinegar, bleach and even seriously cleaned the garbage disposal.
I did everything I was told and it still smells awful, the cleaned dishes and dishwasher itself reek of the smell and that is just disgusting and totally unacceptable. I called and was made to believe it was my house somehow. Until yesterday I was at a friend's house and she has the same dishwasher and same problem. We found online a lot more people do too.
My refrigerator has broken down twice. The first time I had to wait over a week to get the part and have it fixed. The second time luckily the repairman had a Maytag part on his truck to replace my broken one with and fixed it, but I had to wait 4 days for him to come.
My microwave was broken when I got it, wouldn't work at all. So my oven is the only appliance that hasn't broken down yet!! But I ordered a convection oven and got a nonconvection unit, didn't know until it was installed. All of this and my appliances are STILL UNDER ORIGINAL WARRANTY.
I happen to be a certified professional chef who works as a private chef. I get asked a lot about appliances and I am so mortified by my experience with Jenn-Air I will never recommend them but discourage any and all I meet to not purchase this brand. I am tempted to plug my old Jenn-Air appliances back in from the garage because they don't make them like they used too.
I wish Jenn-Air would recall these dishwashers and stand behind their name and products. Then and ONLY then could I give a recommendation for them. I have made repeated requests for a manager to call me and so far getting a cold shoulder. If anyone at Jenn-Air cares about their consumers and their reputation I challenge them to do something about this matter.
Jenn Air gas ranges will have ignitor failures from time to time. Cost of an ignitor with shipping is maybe $22 or so. The big problem is Jenn-Air used cheap non-stainless steel screws for the burner base and ignitor (screw under base). The result is that the screws will corrode in and not be easily removable. You can guess what a problem that is - a drilling and tapping operation. Figure hours of your valuable time wasted. If you buy a Jenn-Air gas range (such as JGC9336) you MUST immediately remove all (15) screws (3 per burner) and put anti-seize lub on them or replace with stainless steel screws.
I have seen comments about this same Jenn-Air problem at various parts websites. The added cost of stainless steel screws is maybe $1 or less. Unless American mfg pay attention to details, they will very slowly be pushed aside by foreign (Japanese and Korean Mfg).
BENTON HARBOR, MICHIGAN -- I purchased a Jenn-Air range JES9860CD12993490 as a replacement for one previously installed. My problems started as soon as I found out the range was 1/2" wider than the older unit. I had a very expensive cut to make in a granite counter top for the installation (I could see no reason to change the width 1/2"). A short time later the new range started giving me problems. The following problems have all happened in the first year: (1) Two switches for the top units were replaced. (2) A wire came loose at the surface unit receptacle due to a poor factory welded connection. (3) The control board was replaced. (4) The oven temperature sensor was replaced.
The oven is still not holding set temperature! Set the temperature at 400 degrees and after 30 minutes it will fall to 350. My advise to anyone, DO NOT BUY a Jenn-Air product. If you do, be sure to buy an extended warranty. You are going to need it.
FREDERICK, MARYLAND -- I purchased a Jenn-Air Down Draft unit after having one for almost twenty years, it is a great unit enabling me to BBQ indoors all year round. I purchased a new Jenn-Air Down Draft to replace it through Sears in November 2013.
I am writing this report in mid April 2014 and have had the unit replaced three times due to DEFECTIVE units being sent to me from Jenn-Air. They have a constant loud vibration that is caused when the down draft fan is turned on. Sears continues to replace the unit in good faith but I called Jenn-Air directly to see if they could send me a unit in good condition. Jenn-Air instead sent two repair companies to my home to verify the problem. Both repair companies stated that the unit was making a terrible noise when the down draft was turned on.
When I called Jenn-Air they had their own version of the most recent report stating that I refused to have it repaired (a repair was never offered to me). I happened to have the report in front of me and read it to their customer representative ** from Tennessee who by the way was very short with me not transferring me to a manager. I countered to her that if a brand new unit needs to be repaired it has something wrong with it; which means I was sold a defective unit. Per **'s direction Jenn-Air refuses to replace it.
I will take it up with Sears but I will never purchase a Jenn-Air product again. Even when their own repair people deem a brand new Jenn-Air product defective they will not replace it. Stupid or just plain old dishonest!! Certainly not the high quality product they try to sell themselves as.
I purchased a new Jenn-Air JDS9860 range in November, 2013 and was dismayed to discover that only one burner had a temperature setting of low. The others only go down to Medium, which is too hot for many cooking procedures. It is impossible to caramelize onions, simmer a sauce, and melt chocolate at the same time.
When I complained to the company, I was told that I should have had better consumer information before purchasing the stove. But it never occurred to me that a burner would not have a full temperature range, and I never asked that question. This is a very expensive stove, and I find myself constantly improvising with burner guards and shifting pots around to the one low burner, which is inconveniently located in the back.