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Jenn-Air Junk
Posted by Mrmac on 06/08/2012
A six year old 30 inch double wall oven by Jenn-Air no longer stays within a reasonable temperature range and they call it normal. Set the oven to 400 degrees and watch it go to 480 and all of a sudden drop to 350 then zoom up to 450 then drop to 325 and Jenn-Air says a 20% plus or minus is within spec's. We have replaced the control panel, no change.

As an aerospace engineer I find that totally unreasonable that an oven can’t be controlled any better than that. If I designed anything for an aircraft or spacecraft to be 20% plus or minus we would have aircraft falling out of the sky all the time.
I would strongly suggest you think twice about buying any Jenn-Air product if that is the way they design their products.

     
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Posted by Marseneau91 on 10/08/2011
Well, GOOD thing I came to this site. Was going to purchase all new appliances thru Jenn-air. NOT NOW thanks everyone for your honesty dealing with Jenn-air. Know wonder why the store I was going to purchase my new items from say "Jenn-air gives and additional one year warranty. It NEEDS it.
     
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Posted by At Your Service on 2011-10-08:
Interesting review. If your decision to not purchase Jenn-Air was based upon negative reviews, may I ask what brand you have selected. I'd like to find the brand that doesn't have negative reviews on here.
Posted by Venice09 on 2011-10-09:
I guess all brands should go back to square one and start producing quality merchandise again. That way there will be no need for expensive and often useless extended warranties and all the inconvenience and aggravation that goes along with them.
Posted by At Your Service on 2011-10-09:
You bring up a good point Venice09. When purchasing major merchandise, such as appliances, the wise consumer should consider the warranty coverage being given and also offered on the item. Shopping around can achieve a guarantee that is neither expensive or useless, protecting the owner should the product fail.
Posted by Venice09 on 2011-10-09:
By your own admission, a reliable brand doesn't exist, and consumers are forced to shop around for an elusive warranty. Since I am a wise and educated consumer, I know enough not to waste my time setting myself up for disappointment, deception and an expensive mistake.
Posted by Anonymous on 2011-10-09:
Excellent insight AYS! You obviously know your stuff. Good review as well. +1
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Jenn Air does not stand behind their products
Posted by Mybenz95 on 09/30/2011
I purchased a Jenn Air Refrigerator back in 2005 for almost $3,000. Recently I have had issues with it and was told that I need to have a whole new compressor replaced that would cost $1,000. When contacting Jenn Air customer Service, I was told that it only has a 5 year Warranty and that "It is what it is". When spending this much money on a refrigerator in order to finally be able to afford your dream kitchen and only have the refrigerator last 6 years, it is completely unacceptable!!! Who do you people think you are!!!! This is not how to keep a customer happy. Refrigerators should last 10 to 12 years.......not six years!!!!!
     
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Posted by Anonymous on 2011-09-30:
Oh yes the five year warranty...These days you get one year.
Posted by trmn8r on 2011-09-30:
I believe that kitchen appliances are currently being made to last 7 years. Pretty shocking, but by the sounds of the complaints quite possible.

In this case there was a 5-year warranty (sounds pretty good to me). Unfortunately, no company is going to stand behind a warranty for an extra year. The standing behind is what it does *during* the warranty.
Posted by At Your Service on 2011-09-30:
Amen to both Greenlightgo and trmn8r.

If a longer warranty program is important, than shop by that requirement. None of the manufacturers are any different. They're not going to arbitrarily cover something that's not covered under warranty. It's why an educated consumer shops based upon that set of requirements when they're selecting merchandise.

Jenn-Air actually makes a fairly nice appliance. As such and, whereas the repair is still going to be considerably less than replacement, I think you'll agree your best avenue is to simply cover the cost of service yourself. Make sure to not completely enclose the compressor area from reasonable airflow. Also, I'd suggest cleaning around the compressor about annually to get the full life on the unit.
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Bad product
Posted by Semloh on 09/12/2011
The knobs they use are inferior, cheap, and have a chronic flaw causing them to break. I have replaced the exhaust fan knob 5 times in 18 months.

     
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Posted by Venice09 on 2011-09-12:
Cheap knobs seem to be a common problem, probably because it's a quick way to make money. Since knobs are necessary to operate an appliance, you can either pay the outrageous price to replace them or just buy a new appliance. You lose either way while the company is laughing all the way to the bank.
Posted by WP2008 on 2011-09-13:
Hi my name is Kyle and I am a representative of Jenn-Air. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via Facebook (Jenn-Air) or Twitter (JennAirUSA). Or contact us directly via e-mail JennAir_Digital@jennair.com please include your user name and what site we contacted you on for our records.
Posted by At Your Service on 2011-09-15:
Take the time to make sure the knobs your replacing them with are either metal or reinforced metal. You'd be surprised that many knobs will cross fit to other units. Take the knob you're trying to replace to a local appliance store and compare. When you find one that fits and is designed stronger, just order it.
Posted by Venice09 on 2011-09-16:
Why should the OP have to do all that? Shouldn't appliances come with reliable knobs that at least last the short life of the appliance?
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Lack of heat control with gas range
Posted by Terry2lw on 08/22/2011
DELAWARE -- Please see the following response I received from JENN-Air with my request following their response:

Dear Mr. Wolf:

Thank you for visiting the Jenn-Air web site. We appreciate hearing from you.

I'm sorry you are not happy with the performance of your accessory burner cartridge. However, there is no defect with this product. The cartridge (when installed on the left side in place of the grill and regardless of whether natural gas or propane is being used) operates on all Jenn-Air gas cooktops and ranges in the same fashion.

The output on the left side with the E-Burner grill installed is 8,500 BTU’s for the front and back section of the grill for a total
of 17,000 BTU on high setting. When turned to the low setting the output is 4,000 BTU. The low setting of 4000 BTU is the
minimum output that will assure the flame will not be pulled away from the burner when the downdraft ventilation is on.
The unit has two fixed sealed burners on the right side. The right front burner has 16,000 BTU on high and 1,600 BTU on
Low. The right rear has 5,000 BTU on high and 650 BTU on low. When going from 16,000 to 5,000 BTU’s on high or 1,600
to 650 BTU’s on low a visual difference will be noticed when adjusting the flame. When the two burner cartridge is installed
on the left side, the output will be 8,000 BTU on high and 4,000 BTU on low with both burners on. When going from 8,000
BTU’s to 4,000 BTU’s, little to no visual difference will be noticed when adjusting the flame. This would be considered normal operation.

We appreciate your business with Jenn-Air. We invite you to contact us through email or live chat at www.Jennair.com or by calling us at 1-800-JENN-AIR (536-6247), Monday to Friday between the hours of 8AM and 8PM EST.

Sincerely,

Kathleen G.
Jenn-Air Senior Specialist
Jenn-Air Customer eXperience Center
http://www.Jennair.com
1.800.JENNAIR

*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.


[THREAD ID:1-GDJTVM]



-----Original Message-----

From: terry@gweiner.com
product: Ranges
model_number: JDS9860CDB00
serial_number: JDS9860CDB00
date_of_purchase: 06/02/2011
body:
Sent: 8/19/2011 07:41:23 PM
To: "nar_jennair_customerexperience@Jennair.com"
Cc: Terry Wolf
Subject: Jennair.com Contact Form Submission

Dear Kathleen, thanks so much for responding to my request. We purchased our current primary residence 5.5 years ago. The home had a JENN-AIR range/oven that had the grill/griddle cartridge. Not having a need for that configuration we replaced the unit with a new JENN-AIR flat top electric in 10/08. In the meantime we purchased a winter home in Florida. In doing the renovations we replaced all appliances and since a down draft unit was not needed opted to try a duel fuel range/oven (Kenmore). We became so enamored with the gas range and its finite temperature control we decided to replace our electric JENN-AIR (in our primary residence) with the only duel fuel unit we understood to be available through JENN-AIR. Of course, a consideration was the down draft feature as the unit is installed in an island in the kitchen.
We purchased the unit from Hawkins & Sons in Wilmington, De. on June 2, 2011, serial #
D12278098. It was installed 6/20. When talking with the sales person at Hawkins I stated I had no interest in the grill feature of the duel fuel unit. (We use our Weber outside all seasons.) He did mention the only duel fuel unit available through JENN-AIR was the one with the grill component. He did offer the unit that was gas, both range and oven, but suggested there was a learning curve in using the gas oven as temperature consistency was not one of the selling points of the oven (lack of convection technology). The convection feature in the electric we were familiar with and comfortable. He also offered that for an additional cost we could purchase a cartridge to take the place of the grill unit- which is what we did.
After the unit was installed we found 1) we had essentially no control over the flame in the cartridge that was installed and 2) had only limited control over the right side gas units. We quickly had one of their service technicians in our home trying to improve the control issue. While he did achieve a level (and somewhat acceptable) modification in the ability to regulate the simmer unit and front right heating unit, he had essentially no success with the controls in the left cartridge. As a result we have a gas range were with 2 burners we have a degree of control and 2 we have only high and moderately high heat. Those units can be used to bring something to a boil or a high heat fry but that is the extent of their usefulness.
The technician offered an opinion that the JENN-AIR range when utilizing natural gas seemed to have less of a problem than one using propane. There was no discussion with us when we were considering the purchase as this being a potential issue, and in fact paid extra to have a "conversion kit" to accommodate our propane use.
To me JENN-AIR is in the same class as Wolf, Bosch and other high end units. The fact we were relegated to a downdraft unit also directed us in our decision since the unit is installed in a granite island.
I trust I have expressed my frustration with what we are dealing. I would never have questioned the JENN-AIR product and it's ability to deliver the quality of performance we had come to enjoy from our earlier experiences. The unit as it currently is, does meet the standards we expected from JENN-AIR.
When we first realized the problem it was suggested by the technician I call your company to discuss the issue. The young lady in Customer Service with whom I spoke stated: "most people who buy the duel range unit do so because they are vegetarians and prefer grilling their vegetables in doors." Not a response I was expecting and I trust not the company position as well.
If the technician was correct in that this is an "expected" inconvenience of the duel range and the cartridge issue, especially for propane gas users, I would hope that JENN-AIR is addressing the issue through it's competent technical advisors with a remedy forthcoming. If in fact this is an inherent deficiency with the unit, without a technical remedy, I would like to know what alternative you have to offer me.
Thank you for your consideration of this request.

Sincerely,
     
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Posted by At Your Service on 2011-08-22:
Interesting review. The letter, in my opinion, was very well written but contains a few basic errors of thought.

To begin with, I would never compare a Jenn-Air range to a Wolf. Wolf's burners can operate with two separate gas orifices on each burner, allowing a four burner unit to actual work as a complete eight burner system. It further offers a burner capable of consistent 200 BTU rating that is nothing less than amazing. For this, though, you pay considerably more.

As the representatives from Jenn-Air have said, part of the cartridge use is the proper working in correlation with the down-draft venting system.
Knowing this system is essential to selling it properly, so your dialog / complaint should be more with the retailer and not the manufacturer.

I am puzzled by your comment, "The unit as it currently is, does meet the standards we expected from JENN-AIR." Does this mean you are okay with the current status-quo?
Posted by trmn8r on 2011-08-22:
I agree with the first reply - this sounds like a aales issue, and Jenn Air appears to believe the unit is operating as designed.

As far as meeting standards, I believe the OP left out the word "not".
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Jenn-Air customer service
Posted by Azbsn1 on 08/15/2011
BENTON HARBOR, MICHIGAN -- This company is terrible. I paid $3200 for my oven and the heat sensor has gone bad in less than 3 years. If that's not bad enough, Jenn-Air's response was pay them $26 + shipping for the part. A good company would back up their product and not cause a customer a big fuss over $26. I pleaded with 3 people in the Jenn-Air customer service and they boldly spelled out their name for me as if it's a game to them if I want to further file a complaint. What reputable company would do such a foul job at satisfying a customer? Instead, Jenn-Air turns their back like a coward and certainly do not take care of their customers. Spend you hard-earned money elsewhere with a company that invests in their customers and appreciates them.
     
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Posted by Skye on 2011-08-15:
If the oven is past its warranty date, then asking for payment for the part, seems reasonable.

As you said, it's only a$26.00 part, plus shipping and handling fees to get the heat sensor working again.

Posted by Venice09 on 2011-08-15:
I wouldn't pay that much for an oven unless it had a ten year warranty. You're lucky. It could have broken much sooner.

If you have the part number, search for it online. You can probably find a better price.
Posted by Skye on 2011-08-15:
It's not just an oven, it's the oven with the microwave on top, and it's a gorgeous stainless steal unit.

Posted by Venice09 on 2011-08-15:
Still, $3,200 is a lot of money. Considering the breakdown rate of appliances, a one year warranty would be unacceptable to me. And I wouldn't pay for an extended warranty either. I just wouldn't make an investment like that in today's unpredictable appliances.
Posted by Anonymous on 2011-08-15:
How long do you expect a company to warranty a product? One year is the warranty on most major appliances these days
Posted by Anonymous on 2011-08-15:
Good review. A warranty of five years or more would be awesome!!
Posted by At Your Service on 2011-08-15:
+100 Skye and Green. Warranty coverage for this kind of product is still commonly a single year.

For many people, $3200 for a built in oven, is very reasonably priced. If one was to compare that to a similar GE Monogram, Viking or Wolf product, you'd could be THOUSANDS more.

Extended warranties are not the "cup of tea" for everyone. I think the idea is, "It just better not break." The problem is that even the best stuff can have problems and if the manufacturer has placed a one year warranty on the product, then it has a one year warranty. Like I've said before, I've paid for warranties I've not used and I've also had great success with others. I am particular, though, to who backs the extended warranty. I either want the retailer I purchased the merchandise through to back the warranty, or I want the original manufacturer. I'm not a big fan of third-party warranties. And the price of an extended warranty should also be reasonable.

In this case, if $26 plus shipping will solve the problem, I'd be delighted -- not complaining. You'd still have been better off to pay for the part in place of an extended warranty.
Posted by Venice09 on 2011-08-15:
Anything worth buying shouldn't need an extended warranty. It's that simple.
Posted by trmn8r on 2011-08-15:
$26 + shipping is a bargain for a part to make a $3200 oven work, in my opinion. And she isn't under warranty anymore, so you are asking for an exception to a policy.

As someone pointed out above, $26 compared with the cost of an extended warranty, well, they don't compare. Good luck.
Posted by ok4now on 2011-08-15:
I have a Dacor high-end stainless steel range that I paid $3500 for. One week before the one year warranty expired (was I lucky!!) the circuit board went bad. The new board was $350 plus another $150 for the service call to install it. This was free and paid for by the warranty. You're complaining about a three year old heat sensor that cost you $26 dollars?? Get real..You are ahead of the game.
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Jenn-Air Dishwasher (JDB1100AWS) Has Control Panel Design Issues
Posted by Hernandez Family on 04/22/2011
BENTON HARBOR, MICHIGAN -- I purchased a JDB1100AWS (Jenn-Air Dishwasher) for $799.99 (on-sale) in 2007. It is a nice unit and one of the higher-end units, so I expect quality. ON 12/2/2009 I had to pay to replace control panel and cpu (cost $165 - labor only). ON 6/17/2010 I had to pay to replace control panel and cpu (cost $165-labor only). ON 4/6/2011 I just paid again to replace control panel and cpu (cost $165 - labor only).

Within a short period of time, I have paid $495 in repairs to a unit that is not even 5 years old. I have replaced the same two parts THREE times in that period. THERE HAS TO BE A DEFECT of some sort.

Is this Maytag/Jenn-Air/Whirlpool quality?
Is the non-customer care response I got regarding this repair adequate?

I am no crazed consumer looking for free stuff, just a middle class family trying to not get hosed by the response & bureaucracy of a faceless corporation that is not ackowledging a LEMON.

     
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Posted by leet60 on 2011-04-22:
That is absolutely appalling product quality. It is not as if you are able to do anything to the control panel to make it fail, it is an inherent design flaw.

I would start writing letters to corporate to complain. JennAir is manufactured by Whirlpool/Maytag. Their contact information is:

Maytag Corporate Office Headquarters:
2000 N. M-63
Benton Harbor, MI 49022-2692

Phone Number: 1-269-923-5000



Posted by Jason on 2011-11-26:
I have had almost the identical problem with ours. The control panel has failed now for the 4th time in 3 and a half years. Not what our family expected either.
Posted by Michelle on 2012-07-20:
I have the same dishwasher in stainless and it looks like I'll have to replace the control panel. I have had several other problems in the past (leaking water due to plastic part faiilure!) The leak warped my hardwood floor. This, after never beimg happy with the job the dishwasher has done. It's less than eight years old.

I really don't want to dump any more money into it, but
these units are expensive!
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Jenn Air Junk (a real lemon)
Posted by Slydog on 12/26/2010
BENTON HARBOR, MICHIGAN -- Junk, junk, junk. I've already registered one complaint about this Jenn Air oven/stove, just 11 months ago, in March of 2010. Now, yesterday, the EXACT SAME THING broke again. This is the electronic push pad control for the oven. This has now broken 3 times in 5 years, and I have also had to have service calls on 2 other things breaking. FIVE MAJOR REPAIRS IN LESS THAN 5 YEARS ON A NEW RANGE! The most recent repair, OF THE EXACT SAME DEFECTIVE PIECE, in March of 2010, isn't under warranty because warranty is only for 90 days. It's expensive, over $300. I tried contacting Jenn Air the last time this broke, and basically they blew me off. They have no interest whatever in fixing their shoddy stuff. So, basically, I have the choice of a $350 repair AGAIN, or throwing out a range that isn't even 5 years old.

     
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Posted by Venice09 on 2010-12-27:
Very helpful.
Posted by Mad in Manayunk on 2013-06-22:
We installed our Jenn-Air downdraft gas range just 5 years ago. In January, when the range was less than 5 years old, the downdraft function stopped working. Then one burner wouldn't ignite. I can light it manually with a match. Then I couldn't change the clock. When the service man came out, he explained what others at this site have stated: the screws for the gas burners become corroded and become "frozen" in, so you have to destroy the entire ceramic panel AND the burners to get to the electronic control panel. The warranty for the burners and igniters expires after 2.5 years, but the panel is good for 5 yrs.
The applicance store where I purchased the stove went to bat for me. The best that Whirlpool will do is reduce the repair charges to $750! And I paid, like the other guys, nearly $2,000 for this piece of junk! Now the oven won't turn on, either, so next month I'm going to buy a new, NON-Whirlpool stove which will cost a heckofalot less than repairing a stove with who-knows-what-will-go-next wrong with it?
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Jenn-Air Electric Downdraft Range - CPU Has Failed Repeatedly
Posted by Mary Pat on 12/22/2010
BENTON HARBOR, MICHIGAN -- Here is an update to the post below: After repeated phone calls to Jenn-Air (Whirlpool) Customer Service, and lack of success in achieving a reasonable offer, we contacted the Better Business Bureau in the locale of Whirlpool Corporate Headquarters. This complaint was then directed to "Executive Staff - Whirlpool Executive Office", where the representative had the additional leeway to give us a fair, pro-rated exchange under much more acceptable terms. Our old machine has been removed and a brand new one installed, and it is clear that some of the design faults have been remediated in the replacement model.

While I cannot say we were given a brand new machine for no cost, I believe we were treated fairly and with consideration. So my recommendation to anyone with a similar problem is to get your complaint escalated to Corporate Headquarters customer service team. If you have difficulty making this happen, log your complaint online with the BBB and do not give up until you have been put in contact with them.

====================================

We purchased a Jenn-Air Electric Downdraft Range from Lowe's in May of 2006. Almost immediately, the control knobs began to get caught on everything, fall off and break. Then in 2008, the electronic control panel (CPU) malfunctioned. The part was replaced under warranty with the labor at our cost. This happened again in 2009 and it was replaced once again under warranty and with service at our cost. It has now happened a third time in early 2010. The electronics of the machine will be under warranty now only up until May of 2011, and we have little faith that the problem is permanently resolved. With a 4-1/2 year history of three (3) bad CPUs, it seems highly that this problem will recur, and the machine will be out of warranty at that point.

We contacted Jenn-Air, and they offered to pay for the service to replace the CPU a third time. Our response was that this was unacceptable, given that the machine would be completely out of warranty in a few months following. They then offered us a pro-rated exchange, if we would pay $822.15, plus $150.00 for installation and removal of the old machine. However, we have already paid $1,898 for the range, $314 for the elements, and paid for service twice at (approximately 2 x $250 or $500). Therefore, for use of this stove, we have already paid out about $2,700, and they are now asking us to pay another $1,000 for a replacement for this range. We also raised a complaint to the Better Business Bureau local to Jenn-Air (Whirlpool) Corporation in Western Michigan, however, this yielded nothing additional.

We are not unreasonable people, and understand we have had use of this machine – tho limping at half-function a good part of the 4-1/2 years. However, we are not inclined to invest another, almost-thousand dollars in what seems to be a poor quality product. In our last contact with Jenn-Air, we asked that they replace the CPU a third time with part and labor at their expense (as they had offered). But given that the part seems to fail repeatedly, it seemed a reasonable request that they also extend the warranty on the CPU only for the five year warranty usual assigned to the electrical parts. They flatly refused to do this. We maintain that this is a reasonable and logical compromise, but they did not agree.

Compiling the average lifespan from several generic appliance info websites, and using the low end figures, an electric range should be good for 14 years. This range has been good only for half of its 4-1/2 years. This is quite unacceptable from our point of view.
     
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Posted by Slimjim on 2010-12-22:
The average life expectancy of an appliance is ten years( i always figured 12-14 but ten gets thrown around a lot in the industry). If 10 were used, the prorated number is pretty inline. Tough call, but Jenn-air downdrafts are not historically problem ranges, unless something has changed recently. I think I would consider their offer. Your unit is problematic on the other hand. Perhaps a newer model will not be prone to the unusual failures yours keeps incurring.
Posted by 2cent-er on 2011-03-22:
Glad you were able to get something out of this nightmare. too bad for all the other consumers that didn't have your persistence. they know when there's a problem with something yet they'll try anything to get you to go away. usually they succeed....as to life expectancy-who says?? for actuarial purposes things need to be quantified, so they just do surveys on how old was the appl you replaced. or, how many units were shipped v to # of established households. neither # tells what % actually failed; which is what most people think life ex' is. that # just drives sales-10 yrs old-replace=silly, if that's the only reason.
Posted by Bruce Martin on 2013-12-03:
Same experience as Mary Pat. My mom loved her Jennairs, I sent my 6 year old range to the dump last week. Jenair convection microwave going next!
Posted by John Czarnecki on 2014-01-30:
17 Year old electric Jenn Air range. Repaired 4 times for the same problem (F7 error). The fifth and last time just occurred. I will not repair this unit again. Saddest thing I'm reading is that 17 years later, Jenn Air engineers still haven't solves this repeating failure problem. Thank God they don't build airplanes. A regular stove with a range hood over it will require an almost total redesign of my kitchen. I've currently disabled the alarm and all over functions till I figure out my next move. Burners still work great. I wired in a double pole switch allowing me to continue to use the downdraft fan. I emailed Jenn Air asking them to give me one good reason I should purchase another range from them. They couldn't give me one.
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My Jenn Air refrigerator has reduced me to tears
Posted by BOMB on 07/11/2010
553 BENSEN RD., BENSEN HARBOR, MICHIGAN -- I am beside myself with grief - literally. This appliance has had me walking on egg shells for 5 years. It was a $6100 purchase and has already been through approximately $5000 in repairs. I don't own an extra refrigerator, so food spoilage, trips back and forth to the neighbors' refridgerators and amount spent on dry ice is insane. My control boards have been replaced twice. The damper assembly, drain pan, door gasket and fan motor have all been replaced. Of course, each repair involves a minimum of two trips to my house by each repairman. I live in FEAR of this appliance breaking down. I walk by it and absolutely hate it with a passion. Incredibly, I've called Jenn Air and they have no record of my calls/complaints because they all go to the warranty company and not Jenn Air. Jenn Air pays the bills for the repairs but they don't know the history! Wouldn't they want to keep tabs on which products are breaking down? I am going to try and have it declared a lemon this week - I will let everyone know how it goes and how responsive Jenn Air is to my compliants. I want a new refridgerator! - One with proven reviews by consumers! I have been so insanely patient but my patience has run out. I am like a bomb ready to explode. If you are out there, and considering a Jenn Air built in refridgerator - DON'T. Of course it went out again this afternoon - No surprise - which is why I am writing this versus enjoying my beutiful family.
     
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Posted by Venice09 on 2010-07-11:
I know how you feel and how frustrating it is to spend a lot of money on something that just keeps costing more and causing you grief. I learned from another review to never buy built-in appliances or design your kitchen around an appliance. If they have to be replaced, there may no longer be a model that fits.

Even if your refrigerator is under warranty and you haven't had to pay for the repairs, the inconvenience alone is enough to drive a person crazy. I don't have a second refrigerator either, so I know what it's like to live in fear of the refrigerator breaking, especially in hot weather.

Don't give up on trying to get a replacement under the lemon law. It could take a while, but you can get this done. Don't let them wear you down.
Posted by Anonymous on 2010-07-11:
Bummer, I've always gotten my refridgerators from Sears scrath and dent. If they make it pass the first three months then they are usually good for about 5 years until problems start happening. It was great ace to go when we had rental properties or for home.
Posted by Helpful on 2010-07-12:
I can sure appreciate the frustration. I don't blame you a bit if it's having that much of a problem. Thankfully, having it under warranty has saved you a great deal of money.

Best of luck with the exchange. If not, I sure hope it is up an running well this next time.
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