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Jenn-Air - Page 3

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1.4 out of 5, based on 19 ratings and
51 reviews & complaints.

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Rebate Scam
Posted by on
Rating: 1/51
One of the motivations for purchasing over $20k worth of Jenn-Air appliances was a rebate to reimburse installation charges. I filled out the rebate form, provided proof of purchase, serial #s, and made absolutely sure I included the separate invoice for installation. I later received an automatically generated post card from Jenn-Air stating that my submission is invalid because it didn't include a receipt for installation charges. I called them to straighten the situation out and the customer service agent literally just kept repeating over and over and over that I need to submit the receipt.

To make matters worse, I have 2 weeks to get it to them (via mail) and have it processed prior to rebate deadline. During the 2 week time frame we have weather, Christmas and New Years to deal with. What a scam. No wonder Jenn-Air has fallen out of favor in recent decades. Why run a marketing campaign to lure customers and then piss them off?
     
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Jenn Air Is Horrible! Terrible Customer Support
Posted by on
Rating: 1/51
BENTON, WASHINGTON -- My Jenn Air dishwasher model # JB3200AWSS was purchase in Aug 7, 2012 from Seattle Home Appliance in Seattle Washington. Seattle Home Appliance contact info is : 18811 Bothell Way NE, Bothell, WA 98011, (425) 485-0552. Electric touchpad and control panel has been replaced 3 times in a twelve month period, and a the drain pump was replaced. I called Jenn Air right before my one year warranty was to expire to express serious concern about the state of this extremely unreliable dishwasher and they gave me an extended two year warranty. No less than two weeks after they granted the extended warranty, the control panel touch pad went out again. The last time the machine was to be repaired, I asked for the dishwasher to be replaced. I believe the machine is a lemon and according to Jenn Air, they are only willing to continue repairing the machine and not replace it, per my new 2 year warranty. With the amount of time the dishwasher was out of commission in the last twelve months, I have calculated that I have spent about one month hand washing dishes while I wait for parts and service. I am furious that no one at Jenn Air will resolve this mess and replace my lemon dishwasher! This machine has been consistently faulty since we purchased it. I think four repairs in a twelve month period in unacceptable and I have asked in no uncertain terms for a replacement, and my request has been denied.

Here are the repairs made by Seattle Home Appliance: Again, machine was purchased Aug 7, 2012.

12/05/2012
Touch pad replacement (part #W10208764), CNTRL-ELEC + CORECHARGE10 (part #W10285178)

5/28/2013
Pump Drain Replacement (part #W10158351)

7/15/2013
Touch Pad replacement (part #W10208764)

8/16/2013
Touch Pad Replacement (part #W10208764)
     
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Favorable Experience With Jenn-Air Electric Range
Posted by on
Rating: 4/51
BENTON HARBOR, MICHIGAN -- I recognize that unhappy customers are most likely to post reviews/comments so I thought I´d provide a little positive feedback. Our Jenn-Air electric range purchased about 15 years ago (maybe before the troublesome electronic control unit mentioned by others) has been a faithful and trouble-free appliance since then. In our locale, we have frequent brownouts and blackouts and the stove has weathered them without a problem. Also, we don´t have local Jenn-Air technical support (we are in Ecuador). We were seriously looking at buying more Jenn-Air products but, I have to admit, I am now looking at other brands, too.
     
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Nohandle on 2013-08-12:
On My3Cent's it seems the majority of complaints ON ALL APPLIANCES have been on those purchased in recent years. Many members have expressed they will keep what they have even though it doesn't match the other new appliances purchased. As long as parts are available they will just pay to have it repaired as necessary. Thanks for your review.
shirley on 2014-02-05:
I have had three Jenn-Air ranges. The first two were like you said good but the third one is not so great. The computer controls ruined the name. I never have the right temp. I know when it is set it either stops working or loses the temp. The food sets there so you check it to find it has dropped 50 to 60 degrees.
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Jenn Air 30 " Wall Oven Lemon From Day One
Posted by on
Rating: 1/51
EDINA, MINNESOTA -- I purchased a Jenn Air double oven from Warner Stellian in Edina. The first delivery folks brought a Kitchenaid instead of Jenn Air I ordered. I refused delivery and waited for Jenn Air...obviously a mistake. Ovens were installed in February 2012 and needed replacement motor for fan in August of 2012. It is now December of 2012 and am waiting for repair people to arrive, most likely another fan motor as the noise is the same. Also, neither upper nor lower ovens bake to temp indicated and appear to not hold temp at reliable level.

A big Lemon for both Jenn Air and Warner Stellian.

     
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At Your Service on 2012-12-18:
I've got a considerable amount of appliance background. With respect, I like the Jenn-Air line of products. They produce a wonderful line of cooking appliances.

Was your purchase a 25 series double oven (2527 or 2530)? My question stems from what the exact nature of the fan is that you're referring to. These specific units don't include the convection feature found on other models. Without such a feature, or if using an oven but not activating this feature, it is common for the cavity to not be even or consistent in its baking temperatures. This is precisely why convection was invented.

To determine if the temperature is correct, you can easily purchase a thermometer which is designed to gauge oven temperatures. Just preheat and place the thermometer in place. Although not perfect, a non-convection oven should still be somewhat reasonably within range. Make sure the thermometer is placed directly in the center of the oven's cavity.

Best of luck and let us know how things turn out.
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Jenn-Air Junk
Posted by on
Rating: 1/51
A six year old 30 inch double wall oven by Jenn-Air no longer stays within a reasonable temperature range and they call it normal. Set the oven to 400 degrees and watch it go to 480 and all of a sudden drop to 350 then zoom up to 450 then drop to 325 and Jenn-Air says a 20% plus or minus is within spec's. We have replaced the control panel, no change.

As an aerospace engineer I find that totally unreasonable that an oven can’t be controlled any better than that. If I designed anything for an aircraft or spacecraft to be 20% plus or minus we would have aircraft falling out of the sky all the time.
I would strongly suggest you think twice about buying any Jenn-Air product if that is the way they design their products.
     
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Jenn-Air customer service
Posted by on
BENTON HARBOR, MICHIGAN -- This company is terrible. I paid $3200 for my oven and the heat sensor has gone bad in less than 3 years. If that's not bad enough, Jenn-Air's response was pay them $26 + shipping for the part. A good company would back up their product and not cause a customer a big fuss over $26. I pleaded with 3 people in the Jenn-Air customer service and they boldly spelled out their name for me as if it's a game to them if I want to further file a complaint. What reputable company would do such a foul job at satisfying a customer? Instead, Jenn-Air turns their back like a coward and certainly do not take care of their customers. Spend you hard-earned money elsewhere with a company that invests in their customers and appreciates them.
     
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Skye on 2011-08-15:
If the oven is past its warranty date, then asking for payment for the part, seems reasonable.

As you said, it's only a$26.00 part, plus shipping and handling fees to get the heat sensor working again.

Venice09 on 2011-08-15:
I wouldn't pay that much for an oven unless it had a ten year warranty. You're lucky. It could have broken much sooner.

If you have the part number, search for it online. You can probably find a better price.
Skye on 2011-08-15:
It's not just an oven, it's the oven with the microwave on top, and it's a gorgeous stainless steal unit.

Venice09 on 2011-08-15:
Still, $3,200 is a lot of money. Considering the breakdown rate of appliances, a one year warranty would be unacceptable to me. And I wouldn't pay for an extended warranty either. I just wouldn't make an investment like that in today's unpredictable appliances.
Anonymous on 2011-08-15:
How long do you expect a company to warranty a product? One year is the warranty on most major appliances these days
Anonymous on 2011-08-15:
Good review. A warranty of five years or more would be awesome!!
At Your Service on 2011-08-15:
+100 Skye and Green. Warranty coverage for this kind of product is still commonly a single year.

For many people, $3200 for a built in oven, is very reasonably priced. If one was to compare that to a similar GE Monogram, Viking or Wolf product, you'd could be THOUSANDS more.

Extended warranties are not the "cup of tea" for everyone. I think the idea is, "It just better not break." The problem is that even the best stuff can have problems and if the manufacturer has placed a one year warranty on the product, then it has a one year warranty. Like I've said before, I've paid for warranties I've not used and I've also had great success with others. I am particular, though, to who backs the extended warranty. I either want the retailer I purchased the merchandise through to back the warranty, or I want the original manufacturer. I'm not a big fan of third-party warranties. And the price of an extended warranty should also be reasonable.

In this case, if $26 plus shipping will solve the problem, I'd be delighted -- not complaining. You'd still have been better off to pay for the part in place of an extended warranty.
Venice09 on 2011-08-15:
Anything worth buying shouldn't need an extended warranty. It's that simple.
trmn8r on 2011-08-15:
$26 + shipping is a bargain for a part to make a $3200 oven work, in my opinion. And she isn't under warranty anymore, so you are asking for an exception to a policy.

As someone pointed out above, $26 compared with the cost of an extended warranty, well, they don't compare. Good luck.
ok4now on 2011-08-15:
I have a Dacor high-end stainless steel range that I paid $3500 for. One week before the one year warranty expired (was I lucky!!) the circuit board went bad. The new board was $350 plus another $150 for the service call to install it. This was free and paid for by the warranty. You're complaining about a three year old heat sensor that cost you $26 dollars?? Get real..You are ahead of the game.
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Jenn Air Junk (a real lemon)
Posted by on
BENTON HARBOR, MICHIGAN -- Junk, junk, junk. I've already registered one complaint about this Jenn Air oven/stove, just 11 months ago, in March of 2010. Now, yesterday, the EXACT SAME THING broke again. This is the electronic push pad control for the oven. This has now broken 3 times in 5 years, and I have also had to have service calls on 2 other things breaking. FIVE MAJOR REPAIRS IN LESS THAN 5 YEARS ON A NEW RANGE! The most recent repair, OF THE EXACT SAME DEFECTIVE PIECE, in March of 2010, isn't under warranty because warranty is only for 90 days. It's expensive, over $300. I tried contacting Jenn Air the last time this broke, and basically they blew me off. They have no interest whatever in fixing their shoddy stuff. So, basically, I have the choice of a $350 repair AGAIN, or throwing out a range that isn't even 5 years old.
     
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Venice09 on 2010-12-27:
Very helpful.
Mad in Manayunk on 2013-06-22:
We installed our Jenn-Air downdraft gas range just 5 years ago. In January, when the range was less than 5 years old, the downdraft function stopped working. Then one burner wouldn't ignite. I can light it manually with a match. Then I couldn't change the clock. When the service man came out, he explained what others at this site have stated: the screws for the gas burners become corroded and become "frozen" in, so you have to destroy the entire ceramic panel AND the burners to get to the electronic control panel. The warranty for the burners and igniters expires after 2.5 years, but the panel is good for 5 yrs.
The applicance store where I purchased the stove went to bat for me. The best that Whirlpool will do is reduce the repair charges to $750! And I paid, like the other guys, nearly $2,000 for this piece of junk! Now the oven won't turn on, either, so next month I'm going to buy a new, NON-Whirlpool stove which will cost a heckofalot less than repairing a stove with whom-knows-what-will-go-next wrong with it?
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My Jenn Air refrigerator has reduced me to tears
Posted by on
553 BENSEN RD., BENSEN HARBOR, MICHIGAN -- I am beside myself with grief - literally. This appliance has had me walking on egg shells for 5 years. It was a $6100 purchase and has already been through approximately $5000 in repairs. I don't own an extra refrigerator, so food spoilage, trips back and forth to the neighbors' refridgerators and amount spent on dry ice is insane. My control boards have been replaced twice. The damper assembly, drain pan, door gasket and fan motor have all been replaced. Of course, each repair involves a minimum of two trips to my house by each repairman. I live in FEAR of this appliance breaking down. I walk by it and absolutely hate it with a passion. Incredibly, I've called Jenn Air and they have no record of my calls/complaints because they all go to the warranty company and not Jenn Air. Jenn Air pays the bills for the repairs but they don't know the history! Wouldn't they want to keep tabs on which products are breaking down? I am going to try to have it declared a lemon this week - I will let everyone know how it goes and how responsive Jenn Air is to my compliants. I want a new refrigerator! - One with proven reviews by consumers! I have been so insanely patient but my patience has run out. I am like a bomb ready to explode. If you are out there, and considering a Jenn Air built in refrigerator - DON'T. Of course it went out again this afternoon - No surprise - which is why I am writing this versus enjoying my beutiful family.
     
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Venice09 on 2010-07-11:
I know how you feel and how frustrating it is to spend a lot of money on something that just keeps costing more and causing you grief. I learned from another review to never buy built-in appliances or design your kitchen around an appliance. If they have to be replaced, there may no longer be a model that fits.

Even if your refrigerator is under warranty and you haven't had to pay for the repairs, the inconvenience alone is enough to drive a person crazy. I don't have a second refrigerator either, so I know what it's like to live in fear of the refrigerator breaking, especially in hot weather.

Don't give up on trying to get a replacement under the lemon law. It could take a while, but you can get this done. Don't let them wear you down.
Anonymous on 2010-07-11:
Bummer, I've always gotten my refridgerators from Sears scrath and dent. If they make it pass the first three months then they are usually good for about 5 years until problems start happening. It was great ace to go when we had rental properties or for home.
Helpful on 2010-07-12:
I can sure appreciate the frustration. I don't blame you a bit if it's having that much of a problem. Thankfully, having it under warranty has saved you a great deal of money.

Best of luck with the exchange. If not, I sure hope it is up an running well this next time.
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Do not ever buy a Jenn-Air product
Posted by on
BENTON HARBOR, MICHIGAN -- In Feb. of 2009 we bought 4 Jenn-Air appliances for our new house. All of them have needed service since the first day they were installed. However, the microwave and refrigerator have had so many repair calls for the same problem that Jenn-Air extend the warranty for an extra year for free. It is now May 0f 2010 and the refrigerator and the microwave still are not working properly, in fact I am now being told that the appliances meet manufacturers specifications and it is my fault that the food in the fridge keeps freezing and that I do not know how to close the microwave oven so that it does not turn on by itself when I close the door.
I have filed complaints with the CPSC and the Alabama State Attorney General's Office. If necessary we will take the matter to court.

Do not but Jenn-Air. When they cannot fix the problem they tell the consumer that it is their fault. I was told not to put food on the top shelve of the refrigerator where the vent is, because that will freeze it, however, the food in the crispers, bins and lower shelves are freezing also. They have replaced the motherboard twice, the thermister once, made numerous adjustments and the fridge still freezes my food.

The micrwave has had the door adjusted, the switches replaced and the housing replaced. The convection feature burned the inside of the micrwave nearly starting a fire in the microwave, the stainless interior glowing red hot. And the plastic latches on the door have broken at the same time.

Jenn_Air products are health and safety hazards and need to be recalled from the market.
tm
     
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Alain on 2010-05-12:
This is an addition to your comment posted on 5/10 ("Jenn Air Appliances Complaint" 7/1/2008 by fitchef), right?
Alain on 2010-05-12:
Looked at original complaint from fitchef and your comment. Query answered.
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Useless Burners
Posted by on
MAINE -- I purchased the Jenn-Air downdraft gas range because of the location of the range in my kitchen and also because I was eager to finally have a duel fuel range. I am so disappointed with the gas cooktop on the range and would never recommend this appliance to anyone who loves cooking! I purchased the 2 additional burners to replace the grill as I needed the 2 additional burners more than the grill. You cannot adjust the burners on the left side where the grill was. They are virtually useless! Why wasn't I informed that these burners would not be able to be turned down below a medium level which is too hot to cook on. It is fine to start food, but once the food reaches the boiling point, you cannot adjust the burner low enough to prevent the boiling. I have talked to numerous people about this issue with no success as this is the way the burners work.

Now I am stuck with a range I am VERY disappointed with and am wishing I had my all electric range back!
     
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qualityappliance on 2009-05-03:
You should have a service person come out and check it. You can find a servicer in your area at the jenair.com website but do yourself a favor and avoid Sears/A&E service and go down the list to a local independent.

If you have the dual flame burners, those would be the ones to use for simmering sauces. another way is to use a cast iron tortilla pan on the burner and place your pot on top of that. It works great, I do it all the time.
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