All three failed within the first year. The cooktop with downdraft is so poorly designed that if used smoke fills the room. The dishwasher buzzes when running and the microwave oven completely shut down. Add reply
BENTON HARBOR, MICHIGAN -- I recognize that unhappy customers are most likely to post reviews/comments so I thought I´d provide a little positive feedback. Our Jenn-Air electric range purchased about 15 years ago (maybe before the troublesome electronic control unit mentioned by others) has been a faithful and trouble-free appliance since then. In our locale, we have frequent brownouts and blackouts and the stove has weathered them without a problem. Also, we don´t have local Jenn-Air technical support (we are in Ecuador). We were seriously looking at buying more Jenn-Air products but, I have to admit, I am now looking at other brands, too.1 Replies - Latest reply on 08/12/2013Add reply
Don't Waste Your Money
We were sold an extended warranty by Jenn-Air on July 2nd. Apparently their high end applicances only last about seven years. (I guess I should have kept the original oven that was in the house for ... read full review1 Replies - Latest reply on 07/12/2013
Don't Buy Jenn Air
BEND, OREGON -- I bought a brand new Jenn Air slide-in electric range from an authorized Jenn Air dealer ($1,999.00). The range was delivered on February 15th 2013. I don't do a ton of cooking so I hadn't used this range ... read full review4 Replies - Latest reply on 06/22/2013
Jenn-Air Downdraft Range "LEMON"
BENTON HARBOR, MICHIGAN -- I purchased a Jenn-Air range as a replacement for one previously installed. My problems started as soon as I found out the range was 1/2" wider than the older unit. I had a very expensive cut to make ... read full review5 Replies - Latest reply on 06/10/2013
TENNESSEE -- Today I noticed that the front panel of my Jen Air refrigerator door panel, under the water dispenser is rusting. I contacted Jen Air and talked to a supervisor named Stephanie regarding the defect and what kind of assistance she can give me regarding the problem with my refrigerator. She responded, she would be more then happy to assist me with locating a showroom in the area where I live. What response from a supervisor of a company to a customer with a problem.
2 Replies - Latest reply on 08/15/2012Add reply
It appears that Jen Air have found an easy way to get rid of their customers buy directing them to purchase a new refrigerator, rather then to help the customers. I have never seen a refrigerator panel to rust with the exception of the Jen Air refrigerators. What a company, and what a customer service and what a poor product, never again I will buy a "Jen Air"
A six year old 30 inch double wall oven by Jenn-Air no longer stays within a reasonable temperature range and they call it normal. Set the oven to 400 degrees and watch it go to 480 and all of a sudden drop to 350 then zoom up to 450 then drop to 325 and Jenn-Air says a 20% plus or minus is within spec's. We have replaced the control panel, no change.
As an aerospace engineer I find that totally unreasonable that an oven can’t be controlled any better than that. If I designed anything for an aircraft or spacecraft to be 20% plus or minus we would have aircraft falling out of the sky all the time.
I would strongly suggest you think twice about buying any Jenn-Air product if that is the way they design their products.
Well, GOOD thing I came to this site. Was going to purchase all new appliances thru Jenn-air. NOT NOW thanks everyone for your honesty dealing with Jenn-air. Know wonder why the store I was going to purchase my new items from say "Jenn-air gives and additional one year warranty. It NEEDS it. 5 Replies - Latest reply on 10/09/2011Add reply
The knobs they use are inferior, cheap, and have a chronic flaw causing them to break. I have replaced the exhaust fan knob 5 times in 18 months. 4 Replies - Latest reply on 09/16/2011Add reply
Jenn-Air customer service
BENTON HARBOR, MICHIGAN -- This company is terrible. I paid $3200 for my oven and the heat sensor has gone bad in less than 3 years. If that's not bad enough, Jenn-Air's response was pay them $26 + shipping for the part. A good ... read full review10 Replies - Latest reply on 08/15/2011
Jenn Air Junk (a real lemon)
BENTON HARBOR, MICHIGAN -- Junk, junk, junk. I've already registered one complaint about this Jenn Air oven/stove, just 11 months ago, in March of 2010. Now, yesterday, the EXACT SAME THING broke again. This is the electronic push ... read full review2 Replies - Latest reply on 06/22/2013