Fridge Not Cooling
VANCEBORO, NORTH CAROLINA -- I purchased a Jenn air refrigerator in 2000 I have had nothing but problems with this unit from day one. Freezer stays cool refrigerator gets warm, and spoils milk, techs have been out several time, Jenn ... read full review4 Replies - Latest reply on 04/28/2008
Jenn-Air Downdraft Range "LEMON"
BENTON HARBOR, MICHIGAN -- I purchased a Jenn-Air range as a replacement for one previously installed. My problems started as soon as I found out the range was 1/2" wider than the older unit. I had a very expensive cut to make ... read full review7 Replies - Latest reply on 02/05/2014
We bought a house with a brand new Jenn Air double wall oven five years ago. The thing started breaking down within two years. This summer, it stopped working completely. The repairman said it was the computer motherboard that had gone bad. They ordered a new one (requiring payment in advance, of course) and TWO MONTHS LATER ... still no ETA on the new componant. Jenn Air quality sucks! 1 Replies - Latest reply on 12/02/2009Add reply
Warranty is Not Worth anything.
LAWRENCEVILLE, GEORGIA -- Jenn-Air, the name is supposed to be the ultimate, the top of-the-line in home appliances. I purchased the entire Jenn-Air Professional suite: Dual Gas Range, Dishwasher, & Over the counter Microwave. ... read full review8 Replies - Latest reply on 12/13/2006
Do not ever buy a Jenn-Air product
BENTON HARBOR, MICHIGAN -- In Feb. of 2009 we bought 4 Jenn-Air appliances for our new house. All of them have needed service since the first day they were installed. However, the microwave and refrigerator have had so many repair ... read full review2 Replies - Latest reply on 05/12/2010
Don't Waste Your Money
We were sold an extended warranty by Jenn-Air on July 2nd. Apparently their high end applicances only last about seven years. (I guess I should have kept the original oven that was in the house for ... read full review1 Replies - Latest reply on 07/12/2013
Jenn-Air customer service
BENTON HARBOR, MICHIGAN -- This company is terrible. I paid $3200 for my oven and the heat sensor has gone bad in less than 3 years. If that's not bad enough, Jenn-Air's response was pay them $26 + shipping for the part. A good ... read full review10 Replies - Latest reply on 08/15/2011
FREMONT, CALIFORNIA -- I thought by buying a Jenn-Air I would be getting the highest quality appliance out there. This beautiful stainless steel model with all the bells and whistles looks good but isn't worth a bucket of warm spit!
1 Replies - Latest reply on 04/01/2009Add reply
As soon as the warranty expired I found myself calling for service at least three times a year. Spoiled food would be the first sign then I'd find out the freezer coils were frozen solid.
After a number of visits I found out the problem was the adaptive defrost control board, a little circuit board buried in the guts of the controls.
At this point I've learned to replace the board myself as well as how to defrost, unclog and clean up after this piece of junk.
Jenn-Air? Never again!!!!
07035, NEW JERSEY -- It all started when my husband re-did our kitchen. He insisted on stainless steel appliances.
2 Replies - Latest reply on 07/09/2013Add reply
We purchased a brand new, nice looking Jenn-Air stainless steel, side-by-side refrigerator/freezer model: JCD2389DES.
I have had it repaired at several hundred dollars each time for the same thing. The freezer froze up and the refrigerator side would not cool and ultimately the ice maker and freezer would stop working.
I used 2 different repair companies so I know that they were not at fault.
The 1st time it broke was 2 years after I bought it. Then again 2 years later, then 3 years then 3 months after that. The repairman said it is worthless garbage and to replace it at this point.
The cost of this unit was about 2,000 dollars. I have friends that have cheap ones that are older then mine and have never needed service.
Stay away as I have seen MANY other similar reviews. This one is a lemon!
I hate Jenn-air/Maytag
LOS ANGELES, CALIFORNIA -- I have a Jenn-air refrigerator that is less than 1-1/2 years old and stopped working. Each and every phone call to their service department requires at least a 20 to 30 minute wait on hold. When I finally ... read full review4 Replies - Latest reply on 01/11/2008
BENTON HARBOR, MICHIGAN -- I recognize that unhappy customers are most likely to post reviews/comments so I thought I´d provide a little positive feedback. Our Jenn-Air electric range purchased about 15 years ago (maybe before the troublesome electronic control unit mentioned by others) has been a faithful and trouble-free appliance since then. In our locale, we have frequent brownouts and blackouts and the stove has weathered them without a problem. Also, we don´t have local Jenn-Air technical support (we are in Ecuador). We were seriously looking at buying more Jenn-Air products but, I have to admit, I am now looking at other brands, too.2 Replies - Latest reply on 02/05/2014Add reply