BREA, CALIFORNIA -- Bought 2 whole sets of furniture in June 2010. Noticed a split seam in one piece when the furniture was finally delivered 8 weeks later. It is now July 2011 and we still do not have an acceptible piece of furniture. Many calls to customer service have not helped. THey keep claiming it has or will be shipped. Obviously I will never use them again and suggest you do not either. We aren't even happy with the other furniture.Add reply
Cheap Sofa Material Poorly Done
LONG ISLAND, NEW YORK -- I bought a sectional from Jennifer in December of 2010. I notice that the sofa had came apart I called to have them send a tech to exchange the furniture the tech came to my home on March 31 2011. The ... read full review
BAILEYS CROSS ROADS, VIRGINIA -- I purchased a sofa from Jennifer Convertibles in Baileys Cross Roads VA. The delivery people were supposed to delivery, unbox and assemble my sofa. They did deliver it and that was it. I called the store and they confirmed what was to be assembled but there was a miss understanding on the delivery personnel. However, Jennifer refused to refund any part of my assembly fee of $99. So I did all the work myself and discovered a huge scar on the sofa when I unboxed it. Its an ongoing nightmare! Terrible delivery, customer service and management. Avoid them at all cost. Add reply
Do not purchase a single item from this terrible place!! They will cause you nothing be agrivation. Half of my order was deliver and the half that was delivered was damaged. They said they would repair and never showed up then said they would replace the couches and never showed up again!!! Then they continued to say that I never paid them for the furniture, which was on a credit card that the bank verified was paid. One big scam!!! No wonder they are bankrupt!!!!!!!!1 Replies - Latest reply on 10/01/2010Add reply
PARAMUS, NEW JERSEY --
I purchased a convertible sofa from this company several years ago. It arrived the day before my husband's return home from the hospital post hip surgery. It was what he would be sleeping on for awhile as he could not climb stairs.
When the delivery people discovered I did not have a bank check they refused to bring the furniture in. Would not take a credit card. Would not wait the ten minutes I needed to go to the bank for cash.
When I asked whether they ever took personal checks the guy said 'yes, but only in better neighborhoods.' We live in an upper-middle class, racially mixed neighborhood.
I had to pay extra for a postponed delivery because I had already paid most of the price prior to delivery and that was non-refundable.
When I complained to Jennifer management about that rather bigoted remark he basically told me that it had been said by 'some truck driver' and that Jennifer Convertible would deny it.
The sleeper, by the way, fell apart within 4 years.
WHAT A HUGE RIP OFF. I purchased a leather sofa, love seat, and chair plus the protection plan from these people! It's 3 and 1/2 years old and looks like it should be tossed on the side of a road. First small tears appeared which quickly grew larger. The "so-called" leather started cracking and peeling. I wonder if this is even actual leather. I had the protection plan, for an extra $250, so I thought no problem right? Wrong! It took them a few weeks to finally come out. One man looked at the furniture for no more than two minutes and left. No conversation and he did not answer any questions. I received a letter in the mail a few weeks later saying that my furniture was not covered because each problem had to be reported within seven days of occurrence. I would have been on the phone daily for weeks and weeks. To make a long story short, nothing was repaired or replaced. I have this furniture covered with duct tape to stop the rips and peels from worsening.
WHAT A HUGE RIPOFF.
DUBLIN, CALIFORNIA -- This store is a ripoff! Was told the Guardian Shield would protect against any damages to the furniture and we paid the store to deliver the furniture. We noticed damage to the sofa and ottoman a couple of weeks after delivery because the pillows were covering the damage. They refused to repair the damage or replace the damaged sections because they said it happened during delivery (they delivered it!) and we were supposed to report it within 2 days. Huh??!! We have reported it to Better Business Bureau and our 20,000 Twitter Followers will be hearing about it too! Go somewhere else for furniture. 4 Replies - Latest reply on 07/11/2010Add reply
I paid for my furniture on Feb 10, 2010. I had to wait a month to pick it up because the delivery charge was an additional $200.00. When me and my husband went to pick up our furniture at the warehouse they brought it out the men would not help me & my husband load it! They laugh when I dropped the box, they were horrible. Thankful other customers helped us load it. My coffee table & end tables were missing, Now they tell me it will be in N. Carolina April 22 WTF! Refund, there horrible go some where else- Were in Florida.
The sales person were not even calling me about when I'd get my furniture. Also my couch is not even all that
HUNTINGTON BEACH, CALIFORNIA -- Words cannot describe how bad the experience I am having with Jennifer Convertibles is. I ordered a couch two weeks ago to be delivered on March 6th (four weeks for delivery is already bad enough). Yesterday I received a call saying that a boat got lost at sea or something and they don't have my couch and don't know when they will, but it will be at least another 4-6 weeks. After talking with managers and customer service specialists, all of which had an attitude, I asked to cancel. They told me I would be refunded within 7-10 days and I went out and bought another couch. Now today they call and say they are keeping 30% of my money even though they are the ones that cancelled the contract with me! I can't get any help and am now out several hundreds of dollars for nothing but an empty living room and a horrible experience. I will be suing for my money back.Add reply
MIAMI, FLORIDA -- When my sofas were delivered, the one of the delivery guys just let go of the sofa, I told him that wood at bottom got chipped, and thank goodness my tile did not broke. He said just to paint it and left! I had service done once because the material was ripping from the back, he said I have to keep sofas away from the wall and luckily fixed it. Now they are ripping from the middle cushions and sagging. I called the store and no answer.
I regret buying from them. I thought I was buying quality sofas. I feel ripped off, I paid $1800 plus extended warranty.
We purchased a queen sofa bed from Jennifer Convertibles at the Eatontown NJ location less than a year ago. It was used on two occasions and as we have no children living at home, it does not get much use. I was vacuuming last week and noticed under the sofa the complete bedding was on the floor. I called the 800371-6111 and was told they couldn't fix it. They only repaired spills or stains on the leather.
I am appalled as our son is in the Marines and coming home from Japan in the summer and expecting to stay with us for two weeks... HAVEN'T SEEN THEM IN 4 YEARS.
We paid 2011.78 for the set are senior citizens and can't afford a new one. Help please!
After reading several bad reviews from Jennifer Convertibles, Inc., I have decided not to even consider walking through their doors or buying anything with their label on it. Why should I spend my money on crappy merchandise from a company who treats honest customers like dirt, during one of the worst economies we've ever had. I'd be better off buying used furniture for less on Craigslist. I will be checking out Living Spaces, IKEA, and Big Lots. Thanks everyone, for all your reviews and saving me the hassle of dealing with a company that we all know will be out of business very soon.Add reply
We purchased a reclining sofa with a chaise.
Summary of Issues:
1) They scheduled a delivery. I took off from work only to receive a phone call an hour before and finding out that the couch did not fit on the truck and will get delivered another time.
2) When the couch was finally delivered, the recliner came BROKEN. They sent a technician who came without any tools! He asked me if he could use my wire hanger to fix the sofa. Unbelievable!
3) One of the toss pillows was never delivered.
I will never shop at this store again. I regret ever stepping my foot in there.
STATEN ISLAND, NEW YORK -- Do NOT shop at the Jennifer Convertibles on Staten Island NY. The salesman there lies about almost everything. He says the delivery is $200 for a single sofa, when in fact the company charges $100 for delivery, then $100 for an optional 5-year protection plan. The salesman SAYS that the plan is required, and if you don't want it, he says delivery is $200, then it increases his commission, you don't get the protection plan that he charges you for WITHOUT TELLING YOU that he's doing it! He screw the customer for the $10 that he makes off the protection plan sale, and you're out an extra $100 and have no protection on your sofa. He's a piece of $h17.1 Replies - Latest reply on 11/09/2009Add reply
We purchased a living room set, the delivery charge was very high. When the set was delivered the chair had a tear and one end table was damaged. The delivery team were rude and it is my opinion that they caused the damages when unpacking the furniture. It took 3 weeks to have the end table replaced and 6 weeks for the "components" to repair the chair were received. Dealing with their customer service was a nightmare. Finally the name of the District Manager and a phone number were given. Calling the number was fruitless as his voice mail was full. His message gave his e-mail address, which came back as undeliverable. There is also in fine print that they are not responsible to remove the packaging from your premise. I strongly advise that anyone contemplating purchasing furniture from Jennifer Convertibles not to do it. Add reply
Wow where can I begin, This company is a joke. They have the WORST Delivery Service and Sales representatives I have ever seen. My couches were delivered late with rude delivery men that didn't know how to do their job and didn't want to fit the couches in the elevator, because the couches they said "didn't fit" but they didn't even try to fit them they just assumed without trying. I asked them to try and see instead of just assuming they said it's too late and they have other deliveries to make and took the couches without my approval. That's when I called their customer service and complained their people said that the delivery people said I refused the couches, I was angry about the whole thing demanded my money back they gave me a headache and I didn't give up I complained to everyone in that store and gave them hell. I did in fact receive all my money back including my delivery which they wanted to keep. Stay far away from this place, and don't listen to them when they say oh delivery problems that was fixed.2 Replies - Latest reply on 08/26/2009Add reply