I am interested in purchasing merchandise from Jennifer convertible and am interested in knowing what the payment policy is. I want to pay in full. I would like to purchase their promotional sofa bed and love seat for $599.99. 2 Replies - Latest reply on 02/13/2013Add reply
Bad customer service and Delivery
GLENDALE, CALIFORNIA -- My delivery window was between 1 and 5 pm. It was rainy so I can appreciate that they might be running a bit late. I called the store at 4:45 pm on Nov. 20 to make sure they were still coming. Sandy ... read full review3 Replies - Latest reply on 11/21/2011
CULVER CITY, CALIFORNIA -- After reading all the negative reviews regarding purchases from Jennifer Convertibles, my husband and I are going to shop some where else for our sofa bed. All the negative reviews really helped us in making our decision. The one good review from New Jersey didn't help sway our decision any since it seems like they just purchased their furniture. Yep, I think we'll look else where and pay the extra cash for a good quality sofa bed and avoid any unforeseen circumstances with Jennifer.
5 Replies - Latest reply on 11/19/2011Add reply
Thanks and good luck to all of you in getting your sofas repaired/exchanged.
NY -- I purchased a 3-piece leather sofa set from Jennifer Convertibles (5) years ago. It is the same model as the previous illustrations noted by other individuals in this comment section. I also purchased the protection plan at the time of initial purchase.
1 Replies - Latest reply on 11/13/2011Add reply
I was instructed to contact the service dept. which handles the maintenance of my furniture bet. 6 months - 1 year after the initial purchase to re-condition the leather. I called for service a total of (4) times due to the fact that they cancelled (at the last minute or never showed up to my home) scheduled dates on the fist 3 occasions.
My furniture is peeling so so badly on all (3) pieces and one of the seat cushion seams unraveled. I recently called the store location where I purchased the furniture and they referred me to customer service. So far, no response from them on several attempts. Furniture is terrible. NEVER again will I ever spend my $$$ there.
I bought a sofa set on August 7th 2011 at Jennifer convertibles. They told me I can expect the set in 4 to 6 weeks time. It's 8 weeks and there us no news about the sofa. I am very disappointed with the service. You can find better sofa sets at other places.
1 Replies - Latest reply on 10/01/2011Add reply
Please look around - don't buy at jennifers, you will repent it like I am. They won't even let you cancel the order otherwise you will loose 30% of the bill.
I will never go back there.
We purchased a sofa bed that was 'supposed' to be much more comfortable with the upgraded mattress, and no metal bar in the person's back when sleeping. The problem was that the 'upgraded' mattress smelled so bad when it was unwrapped that it had to be put outside to air out. The bed was so uncomfortable when someone tried to sleep on it that we could not use it. Even though it was never slept on, we could not take it back for a refund. We paid about $1,000, and ended up selling it for $300. Unbelievable back and forth with N. Y. - for nothing. I would not recommend this company to anyone. No wonder they went bankrupt before.
DW - Mission Viejo, CA
Don't Waste Your Money
We were pitched the warranty plan, heavily. It actually sounded like a good deal. From what was explained, all damages were covered for life. Yes, we were told multiple times by the sales representative ... read full review3 Replies - Latest reply on 09/05/2013
BREA, CALIFORNIA -- Bought 2 whole sets of furniture in June 2010. Noticed a split seam in one piece when the furniture was finally delivered 8 weeks later. It is now July 2011 and we still do not have an acceptible piece of furniture. Many calls to customer service have not helped. THey keep claiming it has or will be shipped. Obviously I will never use them again and suggest you do not either. We aren't even happy with the other furniture.Add reply
Cheap Sofa Material Poorly Done
LONG ISLAND, NEW YORK -- I bought a sectional from Jennifer in December of 2010. I notice that the sofa had came apart I called to have them send a tech to exchange the furniture the tech came to my home on March 31 2011. The ... read full review
BAILEYS CROSS ROADS, VIRGINIA -- I purchased a sofa from Jennifer Convertibles in Baileys Cross Roads VA. The delivery people were supposed to delivery, unbox and assemble my sofa. They did deliver it and that was it. I called the store and they confirmed what was to be assembled but there was a miss understanding on the delivery personnel. However, Jennifer refused to refund any part of my assembly fee of $99. So I did all the work myself and discovered a huge scar on the sofa when I unboxed it. Its an ongoing nightmare! Terrible delivery, customer service and management. Avoid them at all cost. Add reply
Customer Service Nightmare
PASADENA, CALIFORNIA -- I received my leather Jennifer recliner sofa that I purchased from the Pasadena, CA Lake Avenue store on Oct. 15, after waiting eight weeks. I paid half the purchase price when I ordered it, and also ... read full review1 Replies - Latest reply on 01/07/2011
After only having my leather furniture for two years the leather started to peel. There is now little black pieces all over the floor and it sticks to your clothes. This company does not stand behind their product and refuse to do anything about this catastrophe. I will never buy anything from this company again. I'm telling all potential buyers to beware. 2 Replies - Latest reply on 11/16/2011Add reply
Utter trash spent 2k on a 4 piece set a few years later same as other peoples complaint, they are all peeling and are a complete eye sore, worst company will never do business with them and will tell all my friends to saty away, spread the word before you have the same experience! 2 Replies - Latest reply on 12/04/2011Add reply
Do not purchase a single item from this terrible place!! They will cause you nothing be agrivation. Half of my order was deliver and the half that was delivered was damaged. They said they would repair and never showed up then said they would replace the couches and never showed up again!!! Then they continued to say that I never paid them for the furniture, which was on a credit card that the bank verified was paid. One big scam!!! No wonder they are bankrupt!!!!!!!!1 Replies - Latest reply on 10/01/2010Add reply
Jennifer Leather scam
We purchased leather couch and chair from one of the Manhattan stores in 2007 and added the protection plan to it as well. All-in for about $1700. It is now about 2.5 years later, and all of our couch ... read full review13 Replies - Latest reply on 09/06/2013
PARAMUS, NEW JERSEY --
I purchased a convertible sofa from this company several years ago. It arrived the day before my husband's return home from the hospital post hip surgery. It was what he would be sleeping on for awhile as he could not climb stairs.
When the delivery people discovered I did not have a bank check they refused to bring the furniture in. Would not take a credit card. Would not wait the ten minutes I needed to go to the bank for cash.
When I asked whether they ever took personal checks the guy said 'yes, but only in better neighborhoods.' We live in an upper-middle class, racially mixed neighborhood.
I had to pay extra for a postponed delivery because I had already paid most of the price prior to delivery and that was non-refundable.
When I complained to Jennifer management about that rather bigoted remark he basically told me that it had been said by 'some truck driver' and that Jennifer Convertible would deny it.
The sleeper, by the way, fell apart within 4 years.
Do Not Buy From Them
CULVER CITY CA -- I purchased a sofa bed for my daughter from their Culver City, CA store.
The sofa was delivered and as soon as the delivery people walked out the door, my daughter noticed a few rips in the fabric. ... read full review2 Replies - Latest reply on 11/20/2011
WHAT A HUGE RIP OFF. I purchased a leather sofa, love seat, and chair plus the protection plan from these people! It's 3 and 1/2 years old and looks like it should be tossed on the side of a road. First small tears appeared which quickly grew larger. The "so-called" leather started cracking and peeling. I wonder if this is even actual leather. I had the protection plan, for an extra $250, so I thought no problem right? Wrong! It took them a few weeks to finally come out. One man looked at the furniture for no more than two minutes and left. No conversation and he did not answer any questions. I received a letter in the mail a few weeks later saying that my furniture was not covered because each problem had to be reported within seven days of occurrence. I would have been on the phone daily for weeks and weeks. To make a long story short, nothing was repaired or replaced. I have this furniture covered with duct tape to stop the rips and peels from worsening.
WHAT A HUGE RIPOFF.
WEST PALM BEACH, FLORIDA -- We were in the market to purchase a new leather couch. We shopped all of the local chain stores for our purchase. When we came to Jennifer Convertibles the salesman informed us that not only did they ... read full review2 Replies - Latest reply on 08/13/2010