SAN DIEGO, CALIFORNIA -- I bought a sofa, for $1260.00 dollars. Right after 1 year the sofa started to fall apart. I had also purchased an extended warranty which they refused to honor. I have called the store, and the warranty department and they refused to fix or replace the sofa. Do NOT WASTE YOUR MONEY. They do not stand behind their product.
I bought two sectional couches (they call them modular as you can arrange then in different configurations). They looked great and was exactly what I was looking for. I paid about $1450 for each couch. One month later the couches developed holes or sags in the cushions. Several of them to the point you would fall almost through the couch. I turned them over and look at the construction. You would not believe the level of shoddy construction. They use cheap foam with some kind of string/rope to support the foam. (No springs).
I went back to the store I bought them from (Chula Vista) and was told I could not get a refund or replacement. I would have to bring them in for repair. I borrowed a truck and took some of the pieces in and was told it would be 2-3 weeks for the repair. After 4 weeks I called back as I had not heard from them and was told nothing had been done as they had gotten lost in the system (whatever that means). Two months later they called and advised me to pick them up. I will never buy from this store and I would advise anyone to stay away from them.
SAN DIEGO, CALIFORNIA -- We saw a nice looking piece of furniture in an ad that was sent to us from the Local Jerome's furniture store so we decided to go and check it out. After we drove 40+ miles one way we got to the store and showed the sales man that all but jumped us when we walked in the door, what we were looking for in the advertisement. He stated "Oh this is a big seller everyone is getting these." So we looked all over the store and none were to be found. The sales person said "hold on let me find out about this item."
After checking with his manager on the floor the manager said that it is a new item and has not been set up on the showroom floor as of yet but it should be all set up at the end of the week and we could come in and look at it then. Well so much for the "oh it's a big seller" statement by the salesman.
We decided to come back and check in about a week or so later. Well 2 weeks had passed so we went back and checked again, and again No bed on the floor anywhere. But again the sales ads still had it in there for $699.99. Again we checked with a salesperson on the floor and they could not find it on the floor and stated it would be on the floor in a few days to a week. After waiting for about 1 1/2 months we went back again and looked for the bed still being advertised in the paper mailer and still not on the showroom floor.
When we asked a sales manager/design woman on the floor she checked in the system and stated that they show it in the ads but they did not get one to set up on their floor but it should have been there a long time ago and rambled on about something like the shipping from India or China may not have come in, and it could take another 12 weeks before they get them in. Well if they don't have the product in stock or store, why are they advertising it. I guess it's like the "We make our furniture from solid wood", yeah till you saw it in half and find out it's press board.
EL CAJON, CALIFORNIA -- We purchased a so called Leather Sectional from Jerome's. This is an Ashley's Furniture product. The couch is discoloring all over. In between in front at the tips. It looks as if they dyed the leather dark brown. We took out a warranty and of course discoloration is not included. So I contacted Jerome's and according to them it's wear and tear and the leather is rubbing against each other. Yet there's discoloration in front where the piece does not touch anything.