JetBlue - Luggage NIGHTMARE!
LONG BEACH, CALIFORNIA -- I have always been a big fan of Jet Blue. When traveling for my company it's well known that my first choice is always Jet Blue. That all changed last Sunday when I actually had a crisis occur, one other ... read full review2 Replies - Latest reply on 01/10/2014
Poor Arrival Service
QUEENS, NEW YORK -- As a driver for a New York area car service, there are daily occasions when I must pick up customers at the area airports. I have noticed there are ongoing problems with the arrival procedures at all ... read full review10 Replies - Latest reply on 12/29/2010
LONG BEACH, CALIFORNIA -- I've always enjoyed flying with Jetblue & I would recommend my family & friends to use them! However, recently I had a problem re:my luggage. I flew from Long Beach to JFK(Aug 28th) & returned to Long Beach (Sept 24th). I did not unpack until the following day.
I had placed a pair of OKNY JEANS sandals in the front compartment of my luggage; had not worn them yet. The Left sandal on its side; instep & heel area were broken off. The Left sandal, its toe & instep area were broken off. To receive that much damage to my sandals, my luggage must have been thrown really hard & crushed under something? I was so disappointed, I truly loved flying JetBlue!
Over and Above
We recently flew from Ft. Meyers Florida to JFK then on to Portland Maine (Flt 124 and 608, 02/28/13)(name Ritchie, Bob and Anne). During deplaning I required a wheel chair on the jetway and then to the ... read full review
As I sit here in Jacksonville into the 5th hour of a flight delay listening to your giggling simpletons tell us that the first fours hours were due to broken equipment and this hour because you are short a stewardess it has become apparent to me anyway that whoever the [snip] is that runs this company probably shouldn't be allowed to run a lemonade stand. You make a mockery out of the word service. Not only "never again", but going forward anyone I hear is thinking of traveling I will do everything I can to steer them elsewhere.Add reply
Severely Inept Customer Service
MILPITAS, CALIFORNIA -- So, my boyfriend and I live in California and we planned a cruise to the Caribbean. We used JetBlue to get there. Our first flight was cancelled then our second flight was delayed 3 hours due to mechanical ... read full review2 Replies - Latest reply on 07/17/2012
Not Notified of Flight Change!
ORLANDO, FLORIDA -- I went to fly from Orlando to Washington/Dulles airport today. When I got to the airport and went to check in, I was notified that the flight had been changed, and would be leaving 3 hours later. I ... read full review2 Replies - Latest reply on 05/31/2012
Bad Customer Service
We arrived at the airport with plenty of time. We entered the TSA security checkpoint with 45 minutes till take off. The line was extremely slow. When we finally arrived at the scanning machines the TSA ... read full review5 Replies - Latest reply on 02/16/2012
FLL, FLORIDA -- This past Friday(1/13/2012), I flew with Jetblue on flight 509 from Newark to Ft. Lauderdale. My inflight experience with the flight attendant was horrific. The flight attendant whose name plate read "Jane", was so rude that half-way through the flight, the lady sitting next to me (total stranger) asked me what had I done to the attendant and if I knew her outside of the flight. Jane refused to serve me inflight beverages, a snack or take my trash at the end of the inflight service. My complaint of the sound jack in the armrest not working was met with a curt "and...". The outrageous rudeness of the flight attendant is very uncharacteristic of JetBlue crew members, and is more the behavior that I expect from an American Airlines employee. Never in my life have I had an incident with a member of the inflight crew, nor do I expect to be treated so badly during a flight. 3 Replies - Latest reply on 01/16/2012Add reply
Cancelled our flight in March and in September AGAIN! Constant mechanical issues, no back up plans, no accommodations! Sit on the phone for an hour and they tell me they will credit my JetBlue account! I want my money back! Not a credit so JetBlue keeps my money. Ridiculous!
1 Replies - Latest reply on 09/22/2011Add reply
Their NYC hub is less than an hour away from where we fly. They can't get another plane? Really?
Started out as a good airline. This last year it has surpassed the worse airlines!
Leaving from Richmond Virginia to Orlando Florida, I had to take my 67 year old husband down the ramp in his wheelchair and load him by myself. No preboarding for handicapped on Tuesday, Sept 6, 2011. No help getting him to his seat and had to go through other passengers who were boarding to get back out to get his belongings off the wheelchair. What happened to "Above All for customer service? 1 Replies - Latest reply on 09/07/2011Add reply
Don't fly w/them. They delayed flight. Got no notification. Got to Jfk and had to run and they will not let us on even though airplane hasn't left yet. Stranded all day @ airport. Jet Blue don't care what happens to you. . I ask the ground crew for help and they just pass buck !! I would never fly them again. 5 Replies - Latest reply on 06/18/2011Add reply
Hijacked by JetBlue
I purchased tickets on JetBlue for my family based on the published flight schedule. I received an email about a month before my flight saying the flight times had changed. With these new times I would ... read full review7 Replies - Latest reply on 06/23/2011
Chris Valerio of Rochester New York Jet Blue ground crew was one of the kindest, most helpful persons I have met in my travels. When my plane, from another carrier, was canceled, with no warning, he helped get me a room and another flight to my destination. Jet Blue, please thank this young man. 1 Replies - Latest reply on 01/24/2011Add reply
I HAVE HAD THE UNFORTUNATE EXPERIENCE OF DEALING WITH NANCY ONE OF YOUR SUPERVISORS AT AND STACEY.
3 Replies - Latest reply on 01/02/2011Add reply
I WOULD APPRECIATE IT IF YOU WOULD PROVIDE ME WITH A NAME AND A NUMBER OF SOMEONE WHO I COULD SPEAK TO.