Jet's Pizza

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Poor Service
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SAGINAW, MICHIGAN -- I have used Jet's Pizza numerous times since they came to town and were very pleased but on October 15, I have reason to change that opinion...

We ordered one salad and Jet bread to be delivered to our home which is a mile and a half away..
The delivery was to take 45 minutes which we had no problem with, but when the order was delivered the driver failed to deliver the salad.. We called the company and were rudely treated by the counterperson and the manager on duty who told us it would be ANOTHER 45 minutes and gave my wife a very perfunctory "sorry"..

The delivery man finally appeared a half hour later with the salad and a mumbled "um sorry"..
For a $2.50 delivery charge and a $3 tip we would expect more, considering the order was only $10...

Old Fart
Saginaw, Michigan
Resolution Update 10/16/2008:
The local manager agreed to comp us a salad and bread... not much of an apology but he did call us back...
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User Replies:
Anonymous on 10/15/2008:
If it was that close I'd not chance it, but rather go get it myself to save the tip and hassle.
DebtorBasher on 10/15/2008:
TEN BUCKS! Make your own salad...they probably don't wash their lettuce or anything anyway. Them forgetting it the first time was probably a sign.

Are delivery people supposed to ... or can they check orders before they leave the place? I'm asking because I don't know and it would seem to me it would be a lot less hassle for them in cases like this, if they took the time to check it...yes, I know they've got runs to make, but still...I think it should be a part of their job. You can't blame the delivery person for a screwed up order (Not saying that Old F is), but as a service to the customer it only makes sense for them to check it first.
old fart on 10/15/2008:
That was the salad AND the jet bread.
Even so, we got shafted...
DebtorBasher on 10/15/2008:
What exactly IS Jet Bread?
old fart on 10/15/2008:
I fired off an e-mail to their corporate so it will be interesting to see if they respond..
old fart on 10/15/2008:
Jet bread is a square piece of cheesy garlic bread that is good when it's HOT, which it wasn't by the time we got the salad to go with it..
Principissa on 10/15/2008:
Fart I'll have princess make you some cheesey garlic bread. She hooked me in one bite.
old fart on 10/15/2008:
Mr. Princi... I'll take you up on that if you can get it here hot from Kentucky to Michigan..
apparently Jet's pizza can't do it going up the road a mile and A HALF...
old fart on 10/15/2008:
Hey... I'll see you guys later... The debate is on and I want to see how many hollow promises these turkeys make...
DebtorBasher on 10/15/2008:
Here's what you missed so far Old F. ...
McCain: You called me names
Obama: You called me names first
McCain: You lied
Obama: You lied too
McCain: You hurt my feelings...say you're sorry
Obama: Uh, Ah, Uh, Uh
McCain: Your people said nasty things about my people
Obama: Uh, Ah, Uh you're people said bad things too
McCain: You made Joe the plumber cry
Obama: You lied to Joe the plumber
McCain: I stuck up for you
Obama: Uh, ummmm, uh.....
Anonymous on 10/15/2008:
Joe the plumber for president.
Anonymous on 10/16/2008:
Ahhhh, DB. That's what I miss about recess on the playground...
Anonymous on 10/16/2008:
Pizza delivery is a crap shoot.. When at all possible I favor picking it up myself. They did you wrong Old_fart. They should have comped you a little something.
cherpep on 10/16/2008:
I'm surprised they didn't give you the salad free of charge. I often get deliveries from Jet's, on those nights where I can't fathom getting back into my car, and have no intention of cooking. When they forgot the salad once, after my phone call, they sent it quickly, with no charge. They kept me as a faithful customer.

(JET's bread is awesome!!!)
Anonymous on 10/16/2008:
OldF,a mile and a half away? You could have walked there and picked up your order in the time it took them to deliver.Plus you would have got some exercise

Never had the Jet pizza...good is it?
old fart on 10/16/2008:
We just got a call from the local Jet's manager after he got the e-mail complaint from their corporate... he agreed to give us a free salad and bread...
He also made all kinds of excuses about how they run their delivery routes.. I wasn't impressed with their excuses but I like their pizza enough to pick it up myself..
Anonymous on 10/16/2008:
Well, good, OF, justice has been served. Glad you were able to get this resolved--and so quickly too!
Principissa on 10/16/2008:
old fart, we too just pick it up ourselves. On the off chance we order a pizza, we find it easier and cheaper to get it ourselves. We just do rock/paper/scissors, and loser goes and picks it up.
Anonymous on 10/22/2008:
Try totino's frozen pizza next time
Anonymous on 10/22/2008:
Put my comment back or explain what rule if any it violated. This review is about salad and bread and has nothing to do with frozen pizza.
HollyAnn Warner on 06/23/2014:
Regarding: Plymouth, Michigan location at Ann Arbor Rd. and Sheldon

I ordered delivery, tubo crust on both pizzas which either had on them. Called and spoke to the manager and she (Emily) said that i cannot have a free pizza for their mistake and claiming that i only ordered turbo crust on one pizza. I informed her that i was not asking for a free pizza and i did order turbo crust on both. I was asking for a discount on my next order. She said there is nothing she can do except put a note under my phone number to put turbo crust on my pizza. I am very disappointed with my experience. They made the mistakes and wouldn't compensate. I spent over $45 at this place of business and was treated improperly.
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