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Avoid at all cost
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAZLET, NEW JERSEY -- Took our vehicle for an oil change on 10/12/19. Even though our car had never been outside of CA before, they stated that our car had been to their service station over and over (we later found out a previous owner took it to a location in Los Angeles, CA) and wanted to upsell everything (which we expected but declined as our car was in perfect running condition before we took it to this location).

We thought everything was fine after we left until our car started having several code issues pop up, almost immediately after leaving. We had to replace our O2 sensor as it was somehow damaged in the oil change (it had just been replaced in September 2019 before we drove from CA to NJ), and had constant issues with our car now stalling when it had been completely fine before the oil change. We found out four days after the oil change that the employees never reconnected our hoses when they disconnected the air filter system in my car, which was causing all sorts of fuel injection errors. Rather than having this shady location touch my car again, we fixed it ourselves at our own cost.

Do NOT trust Jiffy Lube to touch your car, this is not the first time a Jiffy Lube location has ruined a vehicle of mine but it sure is going to be the LAST. I will not ever return to another Jiffy Lube location and I highly recommend that nobody else does either. There are so many places to get an oil change these days that are so much more respectful to the owner and to the car itself. (Photos of the damage attached)

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Jiffy Lube Theft of Items in Car - Cover Up
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- On 4-7 my car knife (the one that I leave in the car and never take out) was taken during my oil change visit. The knife was there the day before when I used it to cut open a package while at a red light. I have a different knife for personal carry and home use, so the car knife is never removed from the car. I made sure to take my house keys and important papers out and now regret not taking everything out of the car for my protection.

I called the manager ** who said he would get his district manager involved and call me back the next day - he did not call back (Update got a call on 4-10). 483 BBB complaints and lots of hidden camera news stories... now I wish I had my own hidden camera.

Update 4-14, had a couple of conversations with a very nice and professional operations manager by the name of ** over the last week. He conducted an investigation and said they had multiple customer complaints of items missing from cars and that he was able to piece together from the shifts which employee had been stealing and the employee admitted guilt and was fired. ** said the employee had sold the items off and could not return them. ** stated the corporate office was pursuing criminal charges. They offered me two free premium oil changes which was a nice gesture.

** made some statements like Jiffy Lube does not tolerate theft, would go to any length to solve this and protect the customer, Jiffy Lube learned from past mistakes and so forth – just what I wanted to hear! That is great customer service, well criminal background checks on employees prior to their hire would be better, but still I am happy! Bravo **! At this point I am satisfied and was going to update my review to “resolved”.

On 4-14, I happened to notice two Glock 17 magazines with 9mm ammo was missing from the glove box so I gave Jiffy Lube a courtesy call to let them know I was not seeking any additional oil changes or compensation but would be filing a police report and a detective would be contacting them for the terminated employee's name and contact info. This is for my protection as my fingerprints are on these items. Here is when things go downhill again.

As soon as I mentioned ammo, ** passed me to his boss ** (sp) because it became a more serious issue which is understandable. ** did not give me an opportunity to tell him why I was calling, he just flew into telling how suspicious it was that I was calling back a week later to report more items missing to get more money or something from him (like anyone can name all the items littered around their cars, right?).

So after 10 minutes of him going on and on about how his people are honest and none of them would steal and how they have never had any complaints and that he personally spoke to all the employees and none of them stole my knife… ya, really he said that… I asked **, why did ** tell me he got an admission of guilt from an employee for the theft and the Jiffy Lube had terminated him and the corporate attorney was working on presenting evidence to the police (or whoever).

Well, ** said something to the effect of that did not happen. I asked why was I told it did and ** said he had no knowledge of any of that and he would speak to **, I asked him to get ** on the phone now so we could all talk about it and ** said no, he was working (was free 10 minutes earlier). ** (in an accusatory tone) said he read my review on line about what I said about him and said he did not know why I would want to return. I feel that was a hint that he did not want me to return to Jiffy Lube.

Something smells fishy, how could the general manager not know about the investigation and termination of an employee with corporate involvement? At any rate the police report has now been filed with APD #**.

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Ruined my car
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANCASTER, CALIFORNIA -- On May 13 I went in to get my Prius serviced for a simple oil change. I diligently get all maintenance done, on time, on my car and frequent Jiffy Lube. I was a long time and loyal customer!
That's all changed after my experience today.
I went to Jiffy Lube at 44846 Valley Central Way, Lancaster CA 93536.
They say my car is done, it's sitting there, still turned on, but with my check engine light on.
I asked them to check and make sure everything is filled and in the right place and nothing got missed, since I had zero issues with this car beforehand.
They refuse! Literally, they won't check it to make sure they didn't make a mistake. Actually say no to me!
I get the car towed to Lancaster Toyota and They do diagnostics on the car and a thorough examination to finally tell me that someone - Jiffy Lube- over filled the oil and it spilled all over the engine and mechanics.
First, the behavior of the employees who refused to even acknowledge maybe they did something wrong and just check the car is disgusting, but it makes it even worse that they actually did do something wrong and no one is willing to take responsibility for that!
I deserve a refund of the oil change and reimbursement for my car repairs.
$65 oil change
$140 repairs
$190 missed wages for the day
$52 towing

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Jiffy Lube destroyed my car engine
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CARROLLTON, TEXAS -- Jiffy lube destroyed my car engine for oil change
I went to Jiffy Lube located at 1505 W Hebron Pkwy, Carrollton, Tx for oil change before 3 weeks which cost me to lost my car engine unexpectedly. The issue is here: Before 2 days when I was driving to my home, my car engine stopped at the main road suddenly, and same people tried to help me get out of the main road and I saw the car has no oil at all, then I made a quick call to the Jiffy lube if they can help me to tow to their place for maintenance, however since they heard there was no oil they were not cooperative to do so. so I was forced to call for tow and brought my car to a near by mechanic shop and they were so nice people and they investigate my car and finally observed the car engine is locked due to the fact that no oil available. I was not able to believe them when they told me the only option is to replace the car engine, and tow my car to another mechanic shop, but these also confirmed me the fact there was no oil and cause engine lock. Since both the mechanic shop advised me to speak with the Jiffy lube who made inadequate and improper oil change because according to them the car never leak the oil and The expected next oil change was not even reached half of it. I came to spoke the issue with the manager and he saw the car in person and confirmed it was true the car oil went off and there was no leak, but he did not went to take the responsibility from his words and action.

I need your help to get the solution.

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Jiffy Lube Ruined My Truck
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUCKER, GEORGIA -- I went to the Tucker, GA Jiffy Lube to get my differential and transmission fluids changed. That's it. Three hours --and less than 20 miles later, my engine was blown, due to there being no oil in it. I drove my truck in there, leak-free and full of clean oil. I left, nearly having an accident, and was billowing smoke and shaking on the freeway at rush hour--less than 20 miles of driving after my service, when this happened. I phoned their dubiously monikered, "service representative line" to have them replace said engine. At my insistence that they made a mistake and caused this to happen, their completely unhelpful corporate offices began what can only be described as a Kafkaesque "investigation".

Ryan, a customer service representative, (and again, I use that term loosely) in Raleigh at Lucor --which is NOT Jiffy Lube corporate headquarters, but the franchise location for the SE, (which includes GA ) -Ryan wouldn't give me any information at all, stonewalling me on everything from who owns the franchise, to what is the name of their inspector, to who is the CEO of Lucor. I was not even allowed to contact a supervisor. I got nothing except attitude.

First, Ryan (and his unnamed minions) insisted the oil loss was a coincidence because my truck was old. Their technician insisted he hadn't done anything wrong. Then they hired an inspector to look at the engine. It was determined that the engine blew due to lack of oil--which they insist was not their fault. My mechanic and theirs both agree that engine damage was due to no oil. They just won't entertain the possibility that within less than 20 miles of driving, they actually might have caused this.

And I'm NOT allowed to even get a copy of their inspector's report. For them this is a closed case. For me, just the beginning. They completely destroyed my truck. Everyone agrees that no oil caused my engine to blow. They just don't admit their hand in this. It is NOT a coincidence. My truck was leak-freethey would have told me immediately if I was leaking or empty. They gave me a printed list of future service recommendations. Nowhere did it mention oil loss or leakage.

I maintain that their technician --accidentally-- loosened something causing the oil loss. This is just not right or fair. They need to replace my engine. This is simple cause and effect. My truck was fine until they handled it. Now it needs a new engine. SHAME ON JIFFY LUBE! The only thing I did wrong was go there in the first place, and I won't make that mistake ever again. They ruined my truck. Don't let them ruin yours.

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Jiffy Lube University City Horrible!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UNIVERSITY CITY, MISSOURI -- 8/1/2016: Today I got online to look at coupon offers from various oil change garages, looking for an oil/filter change. I found a coupon from Jiffy Lube for $15.00 full synthetic so I called them to get the price of a full synthetic oil change for a '16 Subaru Outback. The supervisor quoted me $67.99, which after 15.00 off, would have been 52.99. Since Valvoline had an offer for 54.95, I had no reason to suspect this was incorrect.

So I drive right down there and 5 minutes later I pull in. First, they mix up my car with two other cars, then I wait 30 minutes for them to get to me, then that same supervisor tells me my oil change will be 99.00. I tell him I just called to get a quote and he says this price is for "synthetic blend." I remind him that he, 5 minutes earlier, quoted me a price of 67.99 for full synthetic. He looks at me blankly. So I tell him, "Just give me my keys. I'll get an oil change at Valvoline."

Note they have already begun to take my car apart and he says they have to put it back together. I look out at my car and one of the technicians is sitting in my driver's side seat flossing her teeth using my mirror. I finally get my car back and they have left two big, oily stains on my new car. I ask the tech to clean it up. He brushes at it with his OILY cloth, shrugs, and walks away. So now I have 30 minutes I will never get back, plus a permanently stained inside door upholstery. Needless to say I will NEVER use Jiffy Lube for anything ever again. The University City Jiffy Lube is HORRIBLE!

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Wrongful Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH OGDEN, UTAH -- I went into the North Ogden Jiffy Lube to have an emissions test and I was in a hurry but the technician was taking his time. I decided to leave for an appointment and he flagged my truck to the county health department. I tried to get emissions completed elsewhere while I was at my appointment and when coming out of that appointment the technician at a different shop told me that they could not do the emissions due to my truck being flagged. I called the manager on duty (assistant manager) at the North Ogden shop to express my dismay and he said my leaving early was fishy and they had to prevent people from getting passed who shouldn't pass so they turned me in. This is really wrong thinking on your store's part. First, you cannot fake an emissions with all of the checks this state does on all emission technicians and sites. Second, I have been going to this shop and Farr West shop for my oil changes and emissions for about five years even though I am very capable of doing oil changes myself. Lorin was the manager that I truly loved dealing with because she took care of her clients especially veterans, but she is no longer there and it shows. I have no desire to return to a Jiffy Lube again after this incident.

Richard Stewart PhD

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Oil Change
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHILADRLPHIA, PENNSYLVANIA -- I went to the Jiffy Lube at Cottman and Algon Ave the day before Thanksgiving for an oil change. I have been using this particular Jiffy Lube for over 10 years and never had a problem. I went to use the car the next day and the tire pressure light came on. Upon checking the tires I found that one of the caps was missing so I had to replace it. I took my car today 1/18/19 to the dealer for a recall. Part of the procedure they needed to do was to drain the oil. When I picked up the car I was informed that when the oil was last changed not all the clamps that hold the oil pan were put back on. I will not be going back to Jiffy Lube for my next oil change as it seems the employees there do not know or don't care what they are doing.

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Oil change service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- I went to Jiffy Lube, located at 8215 West Flagler Miami Fl 33126 three weeks ago for the oil change service of my CRV. Two days later I noticed that the required maintenance light was still on and imagined that the technician forgot to update the computer with this service or did not do it correctly and I returned to review this issue. They made me wait for more than 45 minutes and nobody attended me because they were busy with other services that they could charge, since mine was already paid. In my opinion the customer service of this place is horrible and my advice is avoid this team. I will not come back to this place anymore.

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Transmission Fluid Flush
By -

OAKBROOK TERRACE, ILLINOIS -- In February of 2005 I took my 2002 Escort into Jiffy Lube for a routine oil change. It was recommended that I have a transmission fluid flush performed, and since it was part of the regular scheduled maintenance, I agreed. Throughout the summer of 2005, I had problems with acceleration in my car, which peaked in August when my car started sticking in gears.

I brought my car into a Ford dealership where they determined that the drain plug for the transmission had been improperly reinserted, resulting in a slow leakage of transmission fluid. Over the months, the fluid eventually got down to a low enough level to cause overheating, which burned through a few clutches, causing over $2200 worth of repairs (plus almost $300 for use of a rental car for 2 weeks).

I contacted the manager at store #1100 to make him aware of the situation. He acted strangely when I told him that I had already had the car looked at, and so I offered to allow them to inspect the vehicle since the repairs had not been performed yet. He said it wasn't necessary, but when I asked for that in writing, he told me he didn't have the authority to do that.

He got me in "contact" with his District Manager, ** (in quotes because I wasn't allowed to have his phone number OR e-mail address... we'll get back to that), who then spent three days dancing around my request for written approval to continue with repairs. On the third day, he stated that he would prefer to inspect the car.

Just as a side note, the "District Manager" of this Jiffy Lube had NO company e-mail address (he used Hotmail as his personal/business e-mail), and the only way to contact him was to leave a message with his office, as he traveled around all day and only carried a PERSONAL cell phone with him. Apparently, the largest oil change business in the land does not find it necessary to provide their Managers with the tools they need to keep their customers happy.

Anyway, after having JL inspect the car, they lied to me and told me there was no blowback (trail caused by motion of the car blowing back the leaking fluid onto the undercarriage) visible. This was not true... in fact, my service department provided photos of the undercarriage to show the blowback.

A week later, the repairs were done and I got the statement for the work to give to the District Manager. I didn't hear back from him for a while because (you guessed it)... he went on vacation. Meanwhile I have almost $2500 on two different credit cards collecting interest. I finally got word back from the District Manager a few days ago... Jiffy Lube is refusing to reimburse me for the repairs.

I'm currently going through arbitration through the BBB. Jiffy Lube has up to 30 days to reply to my complaint before the negotiations even BEGIN. Since JL is a "member in good standing" (meaning, they pay their BBB dues on time) I doubt I'll get anywhere with this, and will probably need to sue in Small Claims.

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Jiffy Lube Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 18 ratings and
37 reviews & complaints.
Contact Information:
Jiffy Lube
P.O. Box 4427
Houston, TX 77210-4458
800-344-6933 (ph)
www.jiffylube.com
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