UNIVERSITY CITY, MISSOURI -- 8/1/2016: Today I got online to look at coupon offers from various oil change garages, looking for an oil/filter change. I found a coupon from Jiffy Lube for $15.00 full synthetic so I called them to get the price of a full synthetic oil change for a '16 Subaru Outback. The supervisor quoted me $67.99, which after 15.00 off, would have been 52.99. Since Valvoline had an offer for 54.95, I had no reason to suspect this was incorrect.
So I drive right down there and 5 minutes later I pull in. First, they mix up my car with two other cars, then I wait 30 minutes for them to get to me, then that same supervisor tells me my oil change will be 99.00. I tell him I just called to get a quote and he says this price is for "synthetic blend." I remind him that he, 5 minutes earlier, quoted me a price of 67.99 for full synthetic. He looks at me blankly. So I tell him, "Just give me my keys. I'll get an oil change at Valvoline."
Note they have already begun to take my car apart and he says they have to put it back together. I look out at my car and one of the technicians is sitting in my driver's side seat flossing her teeth using my mirror. I finally get my car back and they have left two big, oily stains on my new car. I ask the tech to clean it up. He brushes at it with his OILY cloth, shrugs, and walks away. So now I have 30 minutes I will never get back, plus a permanently stained inside door upholstery. Needless to say I will NEVER use Jiffy Lube for anything ever again. The University City Jiffy Lube is HORRIBLE!
AUSTIN, TEXAS -- On 4-7 my car knife (the one that I leave in the car and never take out) was taken during my oil change visit. The knife was there the day before when I used it to cut open a package while at a red light. I have a different knife for personal carry and home use, so the car knife is never removed from the car. I made sure to take my house keys and important papers out and now regret not taking everything out of the car for my protection.
I called the manager ** who said he would get his district manager involved and call me back the next day - he did not call back (Update got a call on 4-10). 483 BBB complaints and lots of hidden camera news stories... now I wish I had my own hidden camera.
Update 4-14, had a couple of conversations with a very nice and professional operations manager by the name of ** over the last week. He conducted an investigation and said they had multiple customer complaints of items missing from cars and that he was able to piece together from the shifts which employee had been stealing and the employee admitted guilt and was fired. ** said the employee had sold the items off and could not return them. ** stated the corporate office was pursuing criminal charges. They offered me two free premium oil changes which was a nice gesture.
** made some statements like Jiffy Lube does not tolerate theft, would go to any length to solve this and protect the customer, Jiffy Lube learned from past mistakes and so forth – just what I wanted to hear! That is great customer service, well criminal background checks on employees prior to their hire would be better, but still I am happy! Bravo **! At this point I am satisfied and was going to update my review to “resolved”.
On 4-14, I happened to notice two Glock 17 magazines with 9mm ammo was missing from the glove box so I gave Jiffy Lube a courtesy call to let them know I was not seeking any additional oil changes or compensation but would be filing a police report and a detective would be contacting them for the terminated employee's name and contact info. This is for my protection as my fingerprints are on these items. Here is when things go downhill again.
As soon as I mentioned ammo, ** passed me to his boss ** (sp) because it became a more serious issue which is understandable. ** did not give me an opportunity to tell him why I was calling, he just flew into telling how suspicious it was that I was calling back a week later to report more items missing to get more money or something from him (like anyone can name all the items littered around their cars, right?).
So after 10 minutes of him going on and on about how his people are honest and none of them would steal and how they have never had any complaints and that he personally spoke to all the employees and none of them stole my knife… ya, really he said that… I asked **, why did ** tell me he got an admission of guilt from an employee for the theft and the Jiffy Lube had terminated him and the corporate attorney was working on presenting evidence to the police (or whoever).
Well, ** said something to the effect of that did not happen. I asked why was I told it did and ** said he had no knowledge of any of that and he would speak to **, I asked him to get ** on the phone now so we could all talk about it and ** said no, he was working (was free 10 minutes earlier). ** (in an accusatory tone) said he read my review on line about what I said about him and said he did not know why I would want to return. I feel that was a hint that he did not want me to return to Jiffy Lube.
Something smells fishy, how could the general manager not know about the investigation and termination of an employee with corporate involvement? At any rate the police report has now been filed with APD #**.
SOMERSET, NEW JERSEY -- I brought my Mustang GT in for an oil change and 45 minutes later the check engine and oil light came on. I pulled over and started the engine briefly and it was knocking. This vehicle ran perfectly prior to the oil change. The vehicle had 26,000 miles. The owner wanted me to give the oil filter so they can get an analysis completed. I was instructed by a lawyer not to give the oil filter and hold it. The owner was reluctant to provide insurance company name and number.
Eventually after several emails he have it. Insurance company assigned a technical expert to look at the vehicle. The expert came and looked at the vehicle and could not make a decision if they are at fault. Now they want a mechanical engineer to look. How long do I have to wait, so they can figure out how to screw me? Be persistent and writes emails and call.
SPOKANE, WASHINGTON -- In July of 2010 I took my car to Jiffy Lube in Spokane, and had to have my car towed from their garage because they ruined it. Long story short I was promised they would pay to fix it then didn't follow through. I was told they would pay the remainder on my loan then I would buy a new car. And the check never showed up.
I took them to small claims court and the manager of the location that ruined my car showed up to defend them. First off I feel horrible because the poor manager had no clue what had happened, he was not working there when it happened and had no idea about anything, so the company he works for sent him in blindly, poor guy. The judge ruled in my favor.
Since the court date 6 weeks ago I have called the store at least once a week to figure out when I was going to get payment from them. The first couple of calls they said they had 30 days to appeal so they were still deciding. On day 31 I called the court house and found they did not appeal so I called the store back and asked what their next steps were going to be. The manager I spoke to was really rude on the phone and directed me to corporate because that is where the check would be coming from.
Called the head office and they had no idea I even sued them (somebody has really bad communication skills). They had no paperwork at all pertaining to our case. The lady at the front desk said she would call me back, never received a call. I called again yesterday and they "were still looking into it" and would call me back. Still waiting on the phone call. So please don't waste your time, energy or money and stay away from Jiffy Lube!!!
SPOKANE, WASHINGTON -- I took my car in to get a radiator flush because I knew I needed it and it had not been done. The guy who did it was very friendly and told me most normal cars it takes 2 times of pushing coolant through it, he did mine six. I paid for it and went on my way. Parked it for the weekend and when I drove it for the first time my engine coolant light came on and the car was running really super hot. Got to the Jiffy Lube and the manager came out and looked at it and told me that I was about a quart low in coolant, so he put the hose into my car and dumped tons of coolant in my car to try to cool it back down. The entire time he left the engine running.
After about 20 minutes of shoving coolant into it he looked under the car and the ground was soaked. He told me that I must have a leak or something now. More guys started to look at it and they just kept pumping coolant in, luckily they let my fiance and I stand there to watch what they were doing. After about an hour and a half of trying to figure it out they determined that a head gasket had blown. ** the manager told me that I must have blown the head gasket while I was driving it between the days I had brought it the first time, well my car was running totally normal (well besides super hot) so he told me it was my fault.
We had to have my car towed out of their shop. The auto shop we towed it to and took one look at it and could tell the engine was shot, because they left it running for so long the entire engine was full of coolant. Not one single person from Jiffy Lube has called me to try to come to a solution to get my car fixed. Every time we call the store they say the district manager will call us, have not heard a single thing. I am still fighting with them to get a phone call and get my car fixed, so please don't make the mistake I did, I never should have gone to Jiffy Lube!!!
HIGHLANDS RANCH, COLORADO -- On July 10th used a $19.95 oil change special coupon and I had my oil changed in 2006 Honda Pilot by Jiffy Lube 862 which is owned by the Enitor Group, LLC. Prior to service I did not have an oil leak. In the course of service I was notified that my brake reservoir lid was not on tight. They said I could have air in the lines and made me concerned that I could have a problem. Since I had the brakes done recently (by Brakes Plus) I thanked them and said I would take it back to them.
Ironically what the Jiffy Lube service person failed to tell me was that there was a problem with the oil plug. After they finished the work I was still not made aware of a problem. The pink service invoice they provided me did not have any notes in the service comments area what so ever! The next morning when I went out to my car, I had a 3ft oil leak in my drive way. I called the store and spoke with an assistant manager named **.
I took my SUV back down and ** then told me the oil plug was stripped and blamed it on the previous service center. Then he showed me their work order neatly printed out with notes in the Service comments that the "Drain Plug Stripped PTS." Then I showed them my copy. Mine had the information pushed up all the way into the service checklist section which I didn't see.
So to recap - they never mentioned the plug problem and tried to hide the fact in the invoice notes. Pretty clever I'd say. ** offered to try to tighten the bolt but it still leaked. Since the manager was not there I would have to come back on Friday.
So first thing Friday I went in to see the manager **. I asked why I had not been made aware of this before they finished the work. All the service centers I've discussed with this said their policy would have been to stop. Secondly they all also said that the likelihood of it not leaking sooner was highly unlikely. The fact that the previous oil change was completed 9 months and 5000 miles earlier leads you to think so. He apologized for not making me aware of it but refused to accept any blame or provide any retribution.
I then took the car up to Brakes Plus and tried to have the pan retapped for $80 but unfortunately it still leaks. So now I have to have the pan replaced. I've had three bids so far ranging from $700-$1000. So my $19.95 oil change is now going to cost me... ONE THOUSAND DOLLARS!?!?!?
On April 2, 2011 I took my car in for a check-up and oil change. A few days later, I had a flat tire. When my boyfriend examined the tire, he discovered that my two front tires were bald. As he rubbed his hand around the tire, he cut his finger on the wire because the seams of the tires were poking through the rubber.
Jiffy Lube should know for the most part, tires should be replaced when the tread is worn down to 1/16 of an inch. Tires have tread wear indicators that show when the tires should be replaced. These indicators are the raised sections in the bottom of the tread grooves. When these indicators are even with the outside tread, the tires should be replaced. I took my car to a tire dealership and they couldn't believe that Jiffy Lube let me drive off the parking lot with the unsafe tires.
From my understanding, Jiffy Lube is dedicated to “quality.” “Jiffy Lube will inform you of services that may be necessary during your visit. Jiffy Lube will recommend services based on manufacturer's time and mileage intervals for 'severe' driving conditions.” However, my tires were not even brought to my attention. What if I drove on the highway and the tires gave out?
Tire blowouts can cause you to lose control of your vehicle. When the tread comes off of a vehicle at high speed, the loss of control can be due to friction or braking action as the loose tread piece strikes against or catches on the undercarriage of the vehicle. This sequence of events occurs so rapidly that it is virtually impossible to handle most high speed tread separation failures without losing control. I do not trust Jiffy Lube to keep me safe on the road.
LACEY, WA, WASHINGTON -- Nice younger kid working for Jiffy Lube as a rock chip technician convinced me to let him do rock chip repair on my wife's car while I was getting the oil changed. I said no several times before I gave in. Firstly because it was cloudy and raining and I know from using the resin in the past it won't cure unless it is sunny out. He promised me their resin would work in overcast conditions and all I would have to pay is the $5 for insurance. The whole process took way over an hour, not the few minutes he let on like it would take. They would also file with the insurance co. I wouldn't have to do anything.
Guy came over and drilled holes on top of the rock chips and exposed my window to the environment. I thought "Oh hell if that sealer don't work I'm screwed." Then he went to call the insurance company. He handed me the phone to prove that I really was getting the service. The insurance guy was really suspicious and asked me a million questions I wasn't prepared to answer. Then guess what? Resin wouldn't harden, and kid didn't care. I made the punk keep taking the resin out and re-applying it until it hardened.
Every time he tried to leave me with unhardened resin I would say "NO I want it fixed, I told you that stuff wouldn't harden on a rainy overcast day, now you're going to stay after this until you fix it." They conveniently forgot to tell me they have an ultraviolet hardener light for this circumstance, but the three they had were broken and they didn't have another one for this kind of emergency. The first time I used Jiffy Lube in Olympia WA I was satisfied, once they get you in their computer, they start screwing you.
WEST PALM BEACH, FLORIDA -- I used to go to Jiffy Lube all the time to get my oil changed. This time was no different, except that by the next day, my car wasn't starting. My husband messed with it a little and finally got it to crank up, but this went on for about 3 days before I took it back to Jiffy Lube to let them look at it. My husband discovered that they didn't secure the oil filter on properly so it jarred loose and sprayed oil all over my starter.
When I took it back to Jiffy Lube they fixed the filter, then one guy told me something was wrong with my transmission. The manager came up to me and said it was my spark plugs. Another guy said it was the battery. They tested the battery about 4 times between them. I kept explaining that it was not the battery. They completely ignored me. Finally, the manager said it was definitely my starter.
When I asked about my transmission, he said it was fine that he didn't know why that guy told me that. So I said, "You guys are paying for the starter right? Because I didn't have any problems with it before you guys messed with my car." He says, "Oh, well we don't know if it's because of us or not. You need to take it to a mechanic and get it looked at and confirm that it was because of the oil spraying." So I did. My mechanic told me that the starter was "slipping" because of the oil, that there was no way to clean it, that it had to be replaced.
I took it back to Jiffy Lube with a written account from mechanic. They wanted a second opinion so they called corporate and got the name of a mechanic to send me to. This guy was located about 30 miles away! I went to him and of course he said that the starter was already "about to go bad" and that "the oil pushed it over the edge but didn't directly cause the problem." So nevertheless, I had to pay $275 for a new starter. If you ever go to Jiffy Lube and they mess something up, do not go to their mechanics because they are paid to make sure the company isn't liable, even if they are.
LEWIS CENTER, OHIO -- I took my vehicle to Jiffy Lube to get the oil changed. I am a long time customer of 10+ years but just started going to a new location closer to my house. A week after the oil change I took my vehicle for other repairs and was informed it had no air filter and the cover was never locked in position.
I contacted the manager at Jiffy Lube and he insisted I come in to talk to him about, he didn't want to discuss on the phone. I asked why I needed to come in to the store. He hung up on me! I called back and he tried to lie that he didn't hang up on me at first, but then started yelling at me and admitted that he hung up and then hung up on me again!! I called the 800 number and reported it. They said someone would contact me within 2 days. 3 days later, I called back. Again, they said someone would contact me.
This went on for 2 weeks - no call back. Finally, a very rude person contacted me, no apology, nothing. Basically not believing me and wanted a written letter from the other business as well as a receipt where I paid for it. Then I got a survey via email, I completed and checked "contact me" - well, it has been another 2 weeks and no call. Stay away from this place!! Not only do they not know how to do their job, they have absolutely terrible customer service!