[X]
Feedburner count

Jiffy Lube

Star Empty star Empty star Empty star Empty star
26 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Transmission Fluid Flush
Posted by Ithiliya on 09/07/2005
OAKBROOK TERRACE, ILLINOIS -- In February of 2005 I took my 2002 Escort into Jiffy Lube for a routine oil change. It was recommended that I have a transmission fluid flush performed, and since it was part of the regular scheduled maintenance, I agreed.
Throughout the summer of 2005, I had problems with acceleration in my car, which peaked in August when my car started sticking in gears. I brought my car into a Ford dealership where they determined that the drain plug for the transmission had been improperly reinserted, resulting in a slow leakage of transmission fluid. Over the months, the fluid eventually got down to a low enough level to cause overheating, which burned through a few clutches, causing over $2200 worth of repairs (plus almost $300 for use of a rental car for 2 weeks).
I contacted the manager at store #1100 to make him aware of the situation. He acted strangely when I told him that I had already had the car looked at, and so I offered to allow them to inspect the vehicle since the repairs had not been performed yet. He said it wasn't necessary, but when I asked for that in writing, he told me he didn't have the authority to do that. He got me in "contact" with his District Manager, Dan Brown (in quotes because I wasn't allowed to have his phone number OR e-mail address... we'll get back to that), who then spent three days dancing around my request for written approval to continue with repairs. On the third day, he stated that he would prefer to inspect the car.
Just as a side note, the "District Manager" of this Jiffy Lube had NO company e-mail address (he used Hotmail as his personal/business e-mail), and the only way to contact him was to leave a message with his office, as he travelled around all day and only carried a PERSONAL cell phone with him. Apparently, the largest oil change business in the land does not find it necessary to provide their Managers with the tools they need to keep their customers happy.
Anyways, after having JL inspect the car, they lied to me and told me there was no blowback (trail caused by motion of the car blowing back the leaking fluid onto the undercarriage) visible. This was not true... in fact, my service department provided photos of the undercarriage to show the blowback. A week later, the repairs were done and I got the statement for the work to give to the District Manager. I didn't hear back from him for a while because (you guessed it)... he went on vacation. Meanwhile I have almost $2500 on two different credit cards collecting interest. I finally got word back from the District Manager a few days ago... Jiffy Lube is refusing to reimburse me for the repairs.
I'm currently going through arbitration through the BBB. Jiffy Lube has up to 30 days to reply to my complaint before the negotiations even BEGIN. Since JL is a "member in good standing" (meaning, they pay their BBB dues on time) I doubt I'll get anywhere with this, and will probably need to sue in Small Claims.
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by CrazyRedHead on 2005-09-07:
You should check the different fluids in you car once a month. You could have avoided the damage if you would check your levels. Do you wait for the engine light to come on before looking at anything? You said that this happened over the course of the summer which would be several months. You may have been able to catch the low levels in time before any damage was done, if you check. I learned this the hard way with my anti-freeze and broke down on the interstate. She was fine once fluid was added.
Posted by Anonymous on 2005-09-08:
Sif: you would be correct if they had done a true flush. Sounds more like they did a drain & fill. This is gonna be interesting though, JL is definatley guilty of faulty workmanship, but the poster may have some responsibility for not maintaining proper fluid levels as "Crazy Red Head" noted.
Posted by octbr14 on 2005-09-10:
back in the summer of 2000 i had jiffy lube in countryside, il flush something or another...they cracked my radiator. i made the reginal manager meet me at a radiator shop to see what they had done. i had to make many phone calls and whatnot...they finally paid for the almost $400 worth of work.
i had been a loyal customer until then. i now go to duke of oil for oil changes only. my mechanic does everything else for me.
Posted by Garyrds on 2008-06-13:
Stay Away from Jiffy Lube, Stay Away from Jiffy Lube, Stay Away from Jiffy Lube - they almost ruined my transmission on my Toyota Highlander. We went in for a scheduled flush and they used regular Dexron III that is not designed for Toyota. The car started to slip and jump and I went back to them and they just added more (actually overfilling it)! I then took it to the local Toyota Dealer and they discovered the wrong fluid was used. They had to flush it twice and use additional cleansers to get the wrong stuff out and put the right fluid in. The cost of the dealer multi-flushes and new fluid was over $300. Jiffy Lube in Folsom and their headquarters will not settle. The BAR did a full investigation with all of my documentation and dealer statements of Jiffy Lube error and the BAR found them at fault but can't force them to settle. I'll have to invest more time and money to take them to small claims court or eat the $340. Stay away from Jiffy Lube! This was in Folsom California. I'm logging this on every site I can find to warn others. GaryD
Posted by Suzanne Regan on 2014-04-03:
We'll my husband went in today to get an oil change and they put an old and wrong size filter on. It blew off in the parking lot when he was driving away. Of course they said its from the last oil change we received somewhere else and that their filter popped off bc it wouldn't fit. Too bad for them the guy from the other place came down with one of their filters and it's not even from the company they use. And what does corporate say? Not our problem. His engine is shot and he badly left the parking lot. Funny they were trying to wash the oil away while we were taking our beautiful pictures we will be using in court. DO NOT USE JiFFY LUBE in Charlotte at 5610 South Blvd.
Close commentsAdd reply


Took them to small claims court and still giving me the run around!
Posted by EmeraldAnn on 03/05/2011
SPOKANE, WASHINGTON -- In July of 2010 I took my car to Jiffy Lube in Spokane, and had to have my car towed from their garage because they ruined it. Long story short I was promised they would pay to fix it then didn't follow through. I was told they would pay the remainder on my loan then I would buy an new car. and the check never showed up. I took them to small claims court and the manager of the location that ruined my car showed up to defend them. First off I feel horrible because the poor manager had no clue what had happened, he was not working there when it happened and had no idea about anything, so the company he works for sent him in blindly, poor guy. The judge ruled in my favor. Since the court date 6 weeks ago I have called the store at least once a week to figure out when I was going to get payment from them. The first couple of calls they said they had 30 days to appeal so they were still deciding. On day 31 I called the court house and found they did not appeal so I called the store back and asked what their next steps were going to be. The manager I spoke to was really rude on the phone and directed me to corporate because that is where the check would be coming from.

Called the head office and they had no idea I even sued the, ( somebody has really bad communication skills). They had no paperwork at all pertaining to our case, The lady at the front desk said she would call me back, never received a call. I called again yesterday and they " were still looking into it" and would call me back. Still waiting on the phone call. So please don't waste your time, energy or money and stay away from Jiffy Lube!!!
     
Read 9 RepliesAdd reply

User Replies:Close comments

Posted by madconsumer on 2011-03-05:
how did they ruin your vehicle?
Posted by leet60 on 2011-03-06:
Don't let them play games with you. Your next steps should be:

1. Arrange for an examination of assets, which forces the other party to disclose his or her income and other assets. This can usually be done through the court.

2. Obtain a Writ of Execution (sometimes called Writ of Attachment or Writ of Garnishment) from the court in order to start the collection process. Simply take the document sent by the court that grants your judgment to the county clerk's office and fill out the proper form for your state.

3. Head to the sheriff's or marshal's office with your writ and ask for a seizure of assets form. You must know as many details as possible about the assets you wish to be seized. For bank accounts, you only need to know which bank the debtor uses.






Posted by azRider on 2011-03-06:
follow leet60's advice, that is the next step for you. don't let them snowball you.
Posted by Starlord on 2011-03-06:
Whenyou go to the sheriff's office, ask for their Civil Division to do a 'till tap.' This is where they send a deputy to the business location and seize monies from the registers until your judgement has been satisfied.
Posted by clutzycook on 2011-03-06:
Wow. Took Hubby's car there last week at his request. I didn't like the look of the people or how rude the guy running the front desk was. I'll be darned if I'll ever take my car there!
Posted by MRM on 2011-03-06:
Clutzy, they look like they just got out of jail.
Posted by jktshff1 on 2011-03-06:
Thanks for putting a specific location, that is very helpful, seeing as how they are franchised. I use a jiffy lube for oil changes, been using them for a long time and not had any problems, but then I change oil every month to month 1/2. (yes I put that many miles on my car)
Posted by Nohandle on 2011-03-06:
I echo Mad's question. What happened to your vehicle while it was there? I don't recall you mentioning why it had to be towed.

JKT, I put few miles on a vehicle but still have the oil changed on a regular basis. I don't deal with checking the mileage. Perhaps a waste of money but I do it anyway.
Posted by getoverit on 2011-03-06:
leet has the right idea but I'm quite sure the details of gaining an attachment or garnishment vary from state-to-state. We got a small claims court judgement in or favor once and received very detailed information in terms of what we had to do before going back into court to ask for the garnishment. A big part of it was making reasonable efforts to collect first. It sounds like you've been doing that.

Good luck.
Close commentsAdd reply

NBC uncovers a chain-wide scam
Posted by Sparticus on 12/05/2006
I just got done watching an NBC video uncovering a Jiffy Lube scam. I wanted to share it with everyone on this forum:

They went undercover and found that in 5 out 9 Jiffy Lubes did not do the repairs they charged the consumer for. In one scam they told the customer they needed a new fuel filter, charged them and never replaced it.

In a more common scam they offer a trans fluid flush service. In most of their service attempts (5 out of 9 locations), the service was never done!!!

My favorite part of the video is when the district manager was caught and questioned. He denied he was the manager and said he was a customer. Jiffy Lube executives later confirmed that he was indeed the district manager.

Steer clear of Jiffy Lube!!!

http://mfile.akamai.com/12924/wmv/vod.ibsys.com/2006/0503/9152183.200k.asx


     
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2006-12-05:
It's really pathetic what some will do to screw the unwary public.

The clip can be seen at: http://www.nbc4.tv/video/2620224/index.html
Posted by Washingtonian on 2006-12-05:
The only time I ever brought my car to Jiffy Lube for an oil change, they stripped my car's oil drain plug. Here's what happened: I picked up my car after having the oil changed at Jiffy Lube and there was a puddle of fresh oil under the car. I notified the manager and insisted that they find out what was causing the oil leak. I soon discovered that they had tightened my oil drain plug too tight, causing it to strip. After contacting the regional manager, they agreed to reimburse me for repairs to the oil pan and drain plug by another repair shop. Needless to say, I never brought my car back to Jiffy Lube again!
Posted by Sparticus on 2006-12-05:
Washingtonian - That is my exact experience with them... twice! My skid plate under my truck was filled with oil dripping from my leaking drain plug. The first time I gave them the benefit of doubt that it was just a random mistake. After the second time I never went back.
Posted by *Brenda* on 2006-12-05:
Yikes! That's horrible.
Posted by Anonymous on 2006-12-05:
Fraudulent repair practices are not restricted to one brand. Wise consumers demand to see the parts that have been replaced, pop the hood for a cursory inspection and query the warranty period and get it in writing.
Posted by Sparticus on 2006-12-08:
I like the idea of "marking" parts you know they are going to replace. Now if I could only predict what they are going to say my car needs before I go there...! Perhaps the best way is after they recommend additional services, schedule a follow-up appointment. Then mark the parts when you get home.
Close commentsAdd reply

I Got Ripped Off
Posted by Heavenlee on 04/28/2009
CANON CITY, COLORADO -- This is why I change my own oil. A few weeks ago it was time for my Saturn to get an oil change. I normally do this myself, except this time the bolt was stripped and I was unable to remove it. So I decided to take it to Jiffy Lube. Their customer service is amazing, but that is only a distraction to get their hands deep in your pocket. I told the guy I need the high mileage oil, and asked if they could please check my other fluids. (I did not ask them to fill any of my fluids just check and see if they were low!) So they do the oil change and everything and then they come over and tell me that I owe them almost $70. When I was going to change it myself, it only cost me $30 and that is with the high mileage oil, Fran Tough Guard oil filter, and a new oil bucket!! I asked them how it could possibly cost me $70 dollars, they charged me almost $10 to top off my anti-freeze.

Then to make matters worse I spent $60 some dollars on low grade, Conoco brand oil, they didn't even put in the high mileage. I was completely outraged, I will never go back to Jiffy Lube again and I would not recommend anyone else to.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2009-04-28:
If you go back to doing it yourself, scrap the high mileage oil and use a quart of Lucas oil additive with regular motor oil. You probably should pick up a socket that fits that drain plug too. It doesn't need to be cranked down on. Just snug it up.
Posted by shayen on 2009-04-28:
Contact their home office and demand a refund. I took my car to JL once for just an oil change. The guy told me about all this other stuff that absolutely needed to be done. I said that I was pretty sure I had just had those services performed recently by my mechanic. He insisted no way. I believed him! $200 later, I get home and check my files. Yes, indeed those services he said my car desperately needed had been performed 3 weeks prior. I contacted home office, faxed my proof and got a speedy refund check in the mail.
Posted by Kim on 2011-11-11:
I was talked into a tire rotation on my new car. I had the oil changed too. My dash alert came on when I left, signaling my tire pressure. I went home and checked it and one tire read 20 lb. I threw my tire pressure gauge away, thinking it was not correct! I took my car back the next day and they said they forgot to add air after rotating the tires and yes, one tire was at 20 lb. When I get home, I see a huge oil slick in our driveway. I go back again, same night to ask what is leaking. They wiped the underside down and said the person that changed the oil didn't know to clean certain areas on new cars. They promised to send someone to our home to clean up the oil in the driveway but didn't. I will NEVER, EVER go back to a Jiffy Lube again!!! I asked for a partial refund and didn't get it too. Jiffy Lube is run by MORONS.
Close commentsAdd reply


Terrible Customer Service, no follow through
Posted by Faithfulconsumer on 10/13/2010
LEWIS CENTER, OHIO -- I took my vehicle to Jiffy Lube to get the oil changed. I am a long time customer of 10+ years but just started going to a new location closer to my house. A week after the oil change I took my vehicle for other repairs and was informed it had no air filter and the cover was never locked in position.
I contacted the manager at Jiffy Lube and he insisted I come in to talk to him about, he didn't want to discuss on the phone. I asked why I needed to come in to the store. He hung up on me! I called back and he tried to lie that he didn't hang up on me at first, but then started yelling at me and admitted that he hung up and then hung up on me again!! I called the 800 number and reported it. They said someone would contact me within 2 days. 3 days later, I called back. Again, they said someone would contact me. This went on for 2 weeks - no call back. Finally, a very rude person contacted me, no apology, nothing. Basically not believing me and wanted a written letter from the other business as well as a receipt where I paid for it. Then I got a survey via email, I completed and checked "contact me" - well, it has been another 2 weeks and no call.

Stay away from this place!! Not only do they not know how to do their job, they have absolutely terrible customer service!
     
Read 8 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2010-10-13:
umm...something is missing here. Why woudl he just hang up on you for no reason? Are you sure you werent cussing and yelling at him because you were angry?
Posted by Inat on 2010-10-13:
hello fellow culumbus dweller! I never liked Jiffy Lube and never use them - in fact, I never use an quickie-oil change as I can get better prices from my dealer believe it or not
Posted by Anonymous on 2010-10-13:
I normally do my own oil change, because i just dont trust most places. A 25 dollar oil change turns into 100 when they try to tell you things that are wrong with it that you know isnt true.
Posted by MRM on 2010-10-13:
High five to Prince! HOORAH! I thought I was the only member in here wise to change own oil.
Posted by Anonymous on 2010-10-13:
inat, our dealer gives us a better price on oil changes too, plus they throw in a few freebies. If they diagnose a problem in the process, I'm also glad because then I won't have a breakdown along the way. Usually it's just a 15 minute job with a free car wash.

My husband used to change the oil himself until he figured out it was easier to have someone else do it, lol.
Posted by Inat on 2010-10-13:
I just dont like the untrained techs meesing around inside my engine compartment tearing apart the air flow, battery lines, etc. I got fed up when I had just replaced my air filter and was told "man you air filter is filthy, would you like to buy one"
Posted by Anonymous on 2010-10-13:
They all do that. I took my car into this place one time when I was out of town, because I was overdue for an oil change. He changed the oil and then came out with this vial of black liquid that he said was my transmission fluid which was a bunch of crap because I just checked the tranny fluid before I took it in and was red as can be. I told him to just close up my hood, I'll pay for my oil change and will be going.
Posted by Ytropious on 2010-10-13:
I took my car to a car care place to have my brakes done and an oil change and the next time I drove it it broke down! Not to mention the Lube Stop closest to my house has this huge douche of an employee. Every time we go in there he hassles us about not upgrading or changing our air filter or something we already did. One time he asked if we wanted fuel system cleaner and my husband had already had it done at a Valvoline a few oil changes before. The guy flat out said " I'm pretty sure you're BSing me but whatever". WOW! I'm so sick of oil change places.
Close commentsAdd reply

Took in for radiator flush..... need new engine
Posted by MissEmeraldann on 07/27/2010
SPOKANE, WASHINGTON -- I took my car in to get a radiator flush because I knew I needed it and it had not been done. The guy who did it was very friendly and told me most normal cars it takes 2 times of pushing coolant through it, he did mine six. I paid for it and went on my way. Parked it for the weekend and when I drove it for the first time my engine coolant light came on and the car was running really super hot. got to the jiffy lube and the manager came out and looked at it and told me that I was about a quart low in coolant, so he put the hose into my car and dumped tons of coolant in my car to try and cool it back down. the entire time he left the engine running. after about 20 minutes of shoving coolant into it he looked under the car and the ground was soaked. he tole me that I must have a leak or something now. More guys started to look at it and they just kept pumping coolant in, luckily they let my fiance and I stand there to watch what they were doing, after about an hour and a half of trying to figure it out they determined that a head gasket had blown. Steve the manager told me that I must have blown the head gasket while I was driving it between the days I had brought it the first time, well my car was running totally normal (well besides super hot) so he told me it was my fault. we had to have my car towed out of their shop, the auto shop we towed it to and took one look at it and could tell the engine was shot, because they left it running for so long the entire engine was full of coolant. Not one single person from Jiffy Lube has called me to try to come to a solution to get my car fixed. Every time we call the store they say the district manager will call us, have not heard a single thing. I am still fighting with them to get a phone call and get my car fixed, so please don't make the mistake I did, I never should have gone to Jiffy Lube!!!!!!!!!!
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by dan gordon on 2010-07-28:
just sue them in small claims court. They will then call you to settle.
Posted by SaMoore on 2010-07-28:
Dan is correct. You will have to sue them in small claims court.
Posted by Starlord on 2010-07-28:
One question from a former mechanic. What led you to believe you needed an engine flush? I personally never saw a vehicle that required an engine flush, except for one signature symptom. If you cannot tell us what that symptom is, then you did an unnescessary flush that may have damaged your engine.
Posted by MRM on 2010-07-28:
Starlord, he was getting a radiator flush not an engine flush.

This is one of many reasons why I would not let anyone service my vehicle. I would suggest to go to Youtube and watch an instructional videos in maintaining your vehicle. DIY maintenance and repairs are priceless.
Posted by Starlord on 2010-07-28:
MRM, I knew it was a radiator flush. Pardon me for using a partially inaccurate term. I reiterate, the vast majority of RADIATOR flushes are not necessary, and are sold just to bring cash into the shop doing them. I try to do my own vehicle maintenance, but have to take it to my son's, because I am disabled now and unable to do a lot of it, and we are forbidden from working on our vehicles in our apartment complex parking lot. I do not agree on viewing a DIY video on youtube to learn vehicle maintenance. One would not do brain surgery based on viewing a video. People complain about incompetent mechanics, yet will tackle car repairs that should be left to the pros. A lot can be done by the owner, but as Dirty Harry said, "A man has to know his limitations." I do appreciate and value your input, and thank you.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Brought My Car In For An Oil Change Engine Knock
Posted by Scottbeck1968 on 03/19/2014
SOMERSET, NEW JERSEY -- I brought my Mustang GT in for an oil change and 45 minutes later the check engine and oil light came on. I pulled over and started the engine briefly and it was knocking.

This vehicle ran perfectly prior to the oil change. The vehicle had 26,000 miles. The owner wanted me to give the oil filter so they can get an analysis completed. I was instructed by a lawyer not to give the oil filter and hold it. The owner was reluctant to provide insurance company name and number. Eventually after several emails he have it. Insurance company assigned a technical expert to look at the vehicle. The expert came and looked at the vehicle and could not make a decision if they are at fault. Now they want a mechanical engineer to look. How long do I have to wait, so they can figure out how to screw me? Be persistent and writes emails and call.
     
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
They Wrecked My Car
Posted by Nitaboo1105 on 08/31/2013
OAK PARK, ILLINOIS -- I went to Jiffy Lube on 8/21/13 to get the oil changed in my car. The attendant talked me into getting a fuel line flush so I did and when they finished my car was smoking a lot they told me it was suppose to do that and that it would stop two days later I still have the smoking and now my engine is knocking I called Jiffy Lube and the politely told me that they did nothing wrong I can pay to get a diagnostic done and they would see what they could do if anything. I took it to a shop and the mechanic told me there was barely any oil in my car and that the motor was damaged now and I would have to get a new one I forwarded that information to Jiffy Lube and they told me they would talk to the mechanic. Later I received a call from Jiffy Lube saying that he talked to the mechanic and he needed something in writing but now the mechanic will not take my car at all. I am a single mother of 6 and have a very limited income.

I cannot afford to take my car to any other shop so in essence I have been screwed by Jiffy Lube and to top it all off now no one at Jiffy Lube will talk to me, I am without a car and maybe lose my job because of no transportation to work
     
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2013-09-01:
This is a poster case of why not to take a car to one of these oil change places, WalMart, etc. An emphasis on speed and lowest cost is not what you want when it comes to auto repair.
Posted by azRider on 2013-09-01:
Sounds like a good small claims case. You said you took it to a shop, do you have that shops info in writing? if not go back and get it. in the mean time, use buses, taxis, get a scooter, get a bicycle, do something to stay at work. then file a small claims action at your local court for the repair cost to fix your car. take them to court, it only cost a a few dollars for small claims.
Posted by madconsumer on 2013-09-01:
didn't the oil or check engine light engage?
Posted by John Nicholson on 2013-09-01:
Hindsight is wonderful, I know but taking an auto to a fast oil change place is a crap shoot---you never know what the end result will be. They took advantage of you in selling you a fuel line flush and it sounds like they drained your oil but forgot to put clean oil back in. As suggested, file a small claims action.
Posted by Dennis on 2013-09-02:
This is terrible.

We use Jiffylube for our company trucks and they've been good but expensive for the service-Good God,never let them replace your window wipers.

Jiffy Lube should do something for you because I've never even heard of any car needing a 'fuel line flush'.

That is not even a regular maintenance item.
Posted by jonthethird on 2013-09-02:
Dont let them replace the wipers is good advice, but add in the air filter.
We buy air filters by the case, and replace them regularly. I have had the "technician" try to sell me a new air filter because the old one is plugged. It must have been a dirty five miles between our shop and JiffyLube, because I put a new air filter in before taking it in for oil change
Close commentsAdd reply


StarEmpty StarEmpty StarEmpty StarEmpty Star
Oil Change
Posted by JOLYNDAHASCUP on 08/02/2013
COVENTRY, RHODE ISLAND -- I went into Jiffy Lube for a oil change and they never did the oil change. All they did was change my oil filter and add new oil to what was already in my engine. By the time I got my car to my ford dealer the engine had blown. They drained 11.5 quarts of oil out of my engine. My engine only holds 4.5 quarts. I am in the process of suing them. They cant do this to people and get away with it.

We trust them to perform the duties we are paying for and they are just messing peoples cars up. Something has to be done.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2013-08-02:
You say "something has to be done", but there are a lot of incompetent people doing oil changes. It isn't brain science, but there are several details to be aware of such as not stripping plug threads, making sure to drain the old oil before putting in the new, etc.

Good luck. I change my own oil to avoid losers ruining my vehicle like these people did to yours.
Posted by BigAl on 2013-08-02:
That is a bold statement to make. If there had been an additional 4.5 quarts of oil , or thereabouts, it would make sense that they forgot to drain your old oil before putting in the new oil. Seven additional quarts makes no sense. I am curious as to how the dealership surmised that there was over 11 quarts of oil in your car. You do realize that a blown engine can cause other fluids to enter your oil system as can other engine malfunctions. It would be interesting to know the type of car in question and the timeline between your "oil change" and the visit to the dealership. Your success in court may not be as easy as your post would indicate.
Posted by fja1981 on 2013-08-02:
I'm curious as to how they could replace your oil filter but keep your old oil in the engine.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
STRIPPED OIL PLUG CAUSED SEVERE LEAK
Posted by NWM418 on 07/16/2013
HIGHLANDS RANCH, COLORADO -- On July 10th used a $19.95 oil change special coupon and I had my oil changed in 2006 Honda Pilot by Jiffy Lube 862 which is owned by the Enitor Group, LLC. Prior to service I did not have an oil leak. In the course of service I was notified that my brake reservoir lid was not on tight. They said I could have air in the lines and made me concerened that I could have a problem. Since I had the brakes done recently (by Brakes Plus) I thanked them and said I would take it back to them,.

Ironically what the Jiffy Lube service person failed to tell me was that there was a problem with the oil plug. After they finished the work I was still not made aware of a problem;. The pink service invoice they provided me did not have any notes in the service comments area what so ever!. The next morning when I went out to my car, I had a 3ft oil leak in my drive way". I called the store and spoke with an assistant manager named Nick.

I took my SUV back down and Nick then told me the oil plug was stripped and blamed it on the previous service center. Then he showed me their work order neatly printed out with notes in the Service comments that the "Drain Plug Stripped PTS". Then I showed them my copy. Mine had the information pushed up all the way into the service checklist section which I didn't see.

So to recap-they never mentioned the plug problem and tried to hide the fact in the invoice notes. Pretty clever I'd say. Nick offered to try and tighten the bolt but it still leaked. Since the manager was not there I would have to come back on Friday

So first thing Friday I went in to see the manager Nate. I asked why I had not been made aware of this before they finished the work. All the service centers I've discussed with this said their policy would have been to stop. Secondly they all also said that the likely hood of it not leaking sooner was highly unlikely. The fact that the previous oil change was completed 9 months and 5000 miles earlier leads you to think so. He apologized for not making me aware of it but refused to accept any blame or provide any retribution.

I then took the car up to Brakes Plus and tried to have the pan retapped for $80 but unfortunately it still leads. So now I have to have the pan replaced. I've had three bids so far ranging from $700 - $1000.

So my $19.95 oil change is now going to cost me................ONE THOUSAND DOLLARS!?!?!?
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by John Nicholson on 2013-07-16:
This is not atypical. Realize the quality of worker at these places and when in a hurry and/or not paying attention, it is not hard to strip an oil pan plug. I always change my own oil and I am very careful about wiping the plug dry and inserting it very slowly in order to feel how it is going in and catching the threads properly. A trick I use is to start screwing the plug into the pan and then while still quite loose, wiggling it a few times to make sure the treads have caught properly and that it is not going in incorrectly. Works every time. Best to stay away from these fast oil change, break shops, etc. Find a local repair shop and patronize him. Franchises have little to no accountability. Your local guy does.
Close commentsAdd reply

Top of Page | Next Page >