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Jiffy Lube - Page 2

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26 Reviews & Complaints

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Auto Belts That Were Checked as Part of Service / Turned Out to Be Very Unsafe
Posted by Stitchy_m on 06/19/2013
TUCSON, ARIZONA -- I have been taking my car to Jiffy for oil changes for years and they have always marked the info given back to you on items checked that were "OK" or done. Well ,during my last oil change everything was basically checked OK except that they noticed that there was a little but of moisture on the transmission seal. Now the problem is ...is that they noticed this but didn't notice that my belts were in dire need of being changed. Yet, they marked that they were "OK" and they were not .I had a screeching noise that would sound every time I stopped and then proceeded.

I finally got tired of this noise and had a mechanic check it out. Indeed the noise was from the belts being so worn they were cracked and almost transparent when held up to the sun. I was told I was lucky that they didn't give out while on the interstate when I take my son to work. I feel they jeopardized my safety and that of anyone with me. I will never go to any Jiffy Lube ever. The Jiffy Lube I went to was in Tucson AZ, located on Ajo Way and So.6th Ave.
     
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Posted by FoDaddy19 on 2013-06-19:
Honestly, I don't think you can really expect much from Jiffy Lube, the "techs" that work there aren't trained mechanics by any stretch. All they do is perform oil changes (and sometimes they even get that wrong), and push overpriced and almost always unneeded extra products and services onto customers that don't know any better. IMHO it's not a good idea at all to rely on them to maintain your car or tell you when something needs replacing.
Posted by John Nicholson on 2013-06-19:
They probably just did a cursory look-see of the engine compartment and did not notice the belt's condition. Easy to do and not unusual given the skill of the people working at a fast oil change place. The main responsibility belongs on you as the driver/owner to pay attention and seek help/advice when you hear strange noises emanating from you engine. Not ignore them.
Posted by stitchy_m on 2013-06-20:
You don't have to be an expert mechanic to notice that the belts right in front of you are going/are bad..but they shouldn't mark that they were checked especially if it involves someones safty..My lesson learned I will never rely on anyone elses word reguarding my car ..I will be checking for odd noises etc. and when in doubt I will have it checked out but in the same token I know alot of us rely on the advice of those charging us for their services to be honest to what they are stating was checked.. that it was indeed checked.
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Insiders Secrets About Jiffy Lube
Posted by Imashtr on 01/01/2013
ANYTOWN, TEXAS -- Employee training is done by a company trainer with little actual automotive maintenance or repair experience. The employees themselves have to figure it out on the fly while using your vehicle as a learning experience. Store sales are done on a "DOB" (Dollar Over Base) basis. The base is for example the basic $34.99 oil change. The dollar over part is determined by corporate, for example $30. The ticket average is then determined to be $34.99 + $30, or $65. At the end of the day if 100 cars roll through, there better be $6500 in sales in the till. This is why the employees push the extras so hard. If they don't push sales, & there is always unnecessary items being pushed, they won't have a job.

The ideal situation is getting $61 out of the customer & not breaking anything while doing it. With the training provided, & the skill of the average employee, this is not possible. So what happens when something is damaged? They are taught to try & hide the damage, & then blame it on someone or something else when they return. This usually involves blaming the customer for something when it was out of Jiffy Lube's sight. Stripped oil pan plugs are always the other place's fault they took it to if there is no customer history, or infrequent customer history. If something major is broken, making the vehicle inoperable, they will tell you not to take it anywhere until they view it first. Then they sit & wait you out. When you tire of this & have it towed it somewhere to be looked at, they will blame the damage on that place.

The Jiffy Lube business motto is maximum profit, minimum expense, & admit to nothing. That is why you read all of the horror stories that have happened. Now it should all make sense. Oh, not to forget about minimizing expenses, payroll is part of that. Cheap salaries, & sending people home, or not scheduling enough employees to keep the store operating efficiently is one way of keeping labor budget costs down.

If you work for Jiffy Lube & are an honest person, forget about working for them for long. They will find a way to get rid of you, either by write ups for incidents that never happened, or by framing you for something so that HR can cut you loose. They will then try to find a used car salesman type (profits first above all, the hell with actual mechanical skill) to fleece the customers & keep the profits rolling in. You've been given an inside look at the industry, & hopefully learned something from it. Oh, one more thing. Google "Jiffy Lube problems" & look at the dot com site that comes up. You can either read it or leave your experience there.
     
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Posted by ok4now on 2013-01-02:
Excellent post. I have never trusted these fast oil change facilities. One look at the employees makes me very dubious of their mechanical abilities. As you mentioned I don't want my car used for training purposes. For this reason I change my own oil so I know it's done right. I use the Mobil 1 full synthetic (purchased at Costco) and a quality oil filter. Total cost about $30 bucks. This would easily be double at Jiffy Lube and they would use a junk filter. Customer beware.
Posted by trmn8r on 2013-01-02:
This doesn't surprise me in the least.

I change my own oil. I can't imagine running a business based solely on changing car fluids, and making a sufficient profit. I also can't imagine telling someone I will change their timing belt, if my training is only how to change oil.

Thanks for the post - it confirms my suspicions about this kind of outfit.
Posted by jonthethird on 2013-01-03:
My company uses a local garage, who is also one of our customers, for vehicle maintenance. I remember when using Jiffy Lube, they always tried to sell an air filter, even when the existing one was close to brand new. Upsale is their business model.
Posted by Jiffy Lube International on 2013-01-09:
Hi - Here at Jiffy Lube we strive to ensure drivers have a worry-free experience. That’s why every Jiffy Lube service center technician is required to complete an award-winning Jiffy Lube training program - a program so extensive, that Jiffy Lube is the only company in the fast lube industry to earn the distinction of being an Automotive Service Excellence (ASE) Certified Training Provider. This extensive curriculum, called Jiffy Lube University (JLU), combines state-of-the-art computer-based instruction, supervised on-the-job training, and proficiency testing to help Jiffy Lube technicians become skilled in providing comprehensive preventive maintenance care.

In addition to that, if you do have a specific service center experience you’d like to discuss, please feel free to reach our customer service here at jiffy-lube-customer-service@shell.com. We appreciate your feedback and would like to hear from you!
Posted by imashtr on 2013-03-16:
Here comes the magical talk that's supposed to make consumers believe that ASE Certification actually means something today, especially when JL is doing the certification. The computer training is no more than an interactive DVD that explains how to create the illusion of being semi-professional by tucking in your shirt, making sure your pants aren't hanging low, wearing the cap with the bill facing forward, not fiddling with the radio stations while in the vehicle, making sure not to get grease on the interior,scratch the exterior paint, etc. Basically trying to teach common sense to those who don't have any. That's hardly real training, and you admit that the training is done on the job. Is the JL CS number still not being picked up because every call coming in is trouble? JL should get in to writing spin for politicians. Anyway, for people reading this, when you're at your favorite local repair garage, ask them how much collateral damage business comes in from JL oil changes.
Posted by imashtr on 2013-07-11:
April 2013 sting operation. Same old JL like in the 2006 sting.

https://www.youtube.com/watch?v=gMXvd1ZtZcM
Posted by imashtr on 2013-07-11:
Good reading from actual customers who have been burnt by JL.

http://www.jiffylubeproblems.com/
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Mistreating Young Women
Posted by Pam_quarles on 05/21/2012
LYNCHBURG, VIRGINIA -- On Friday, May 18, 2012, I went to Jiffy Lube on Timberlake Road in Lynchburg, VA, with my best friend's 21 year old daughter to have her oil changed in her car. The attendant James was telling her that Penzoil would be the better oil to use. The men working on the car took the old oil out of the car before she could tell them what kind of oil to put in the car. In light of this Jiffy lube does not even use the type of oil that her uncle told her to get. When she told me what happened, I was very upset because if they did not have the oil that she wanted, then they should have never took the old oil out of the car. None the less I told them to put a cheaper oil in the car because her uncle only gave her $40.00 to have it changed and I was not going to pay the $49.99 to put in the wrong oil. We will not be using this company again.
     
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Posted by Anonymous on 2012-05-21:
I would've suggested parking first, going inside to ask what type of oil they carry, and then proceed to pull into their garage area.
Posted by trmn8r on 2012-05-21:
I agree with DIRM. I'm sorry you didn't get what you hoped for, but if there is a desire/requirement to have a certain brand/type(standard/synthetic)/weight oil, this needs to be flushed out prior to beginning any work. IMO.
Posted by OliGuy on 2012-05-21:
Just change the oil again to get what you want. It's cheap, and they'll recycle the old stuff. There is no law that says you HAVE to wait the 3,000 or so miles they suggest on that sticker in the windshield.
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Left Oil Level 3 Quarts Low
Posted by Dnorm19468 on 08/08/2011
After going to the Jiffy Lube on Knox Abbot Drive in West Columbia for 7 years to get my oil changed and getting good service, they left my truck 3 quarts low. I have gone back and let the serviceperson know and he looked under the truck to make sure there was no leaks. He also said he would let the area manager know and I would hear from him.

I have called him twice and still have not heard anything from anyone on this. If 7 years of business is not worth a phone call, then I don't know what is.
     
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Posted by At Your Service on 2011-08-08:
I agree. The courtesy phone call would mean a lot and show that the mistake was not business as usual.
Posted by Starlord on 2011-08-08:
You did not mention what size truck you had serviced. Most pickups, like passenger cars, use 5 quarts of oil. I don't think you took a semi through Jiffy Lube, so a mistake was made. I have done so many LOFs I could do them in my sleep, and there is no excuse for leaving the engine three quarts down, as the last step after starting the engine and running it until the oil light goes out or the gauge comes up to pressure is to shut the engine off and stick the crankcase. At this point, the dipstick should indicate FULL. If not, something is wrong if you put in the proper amount. I did a little Chevy puddle-jumper that had a Suzuki engine that took three quarts with the filter, little three cylinder engine.
Posted by GenuineNerd on 2011-08-08:
Some diesel pickup trucks take up to 8 quarts of oil. If 5 quarts were put in, then you'd be 3 quarts low. Even some gasoline V-8's in large pickups take 6 or more quarts. Usually quick-lube places will show you the oil level on the dipstick before you leave. Apparently this Jiffy Lube did not show you your oil level.
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Failure to Inform Me of My Dangerous Tires
Posted by Teacher23 on 04/24/2011
On April 2, 2011 I took my car in for a check-up and oil change. A few days later, I had a flat tire. When my boyfriend examined the tire, he discovered that my two front tires were bald. As he rubbed his hand around the tire, he cut his finger on the wire because the seams of the tires were poking through the rubber. Jiffy Lube should know for the most part, tires should be replaced when the tread is worn down to 1/16 of an inch. Tires have tread wear indicators that show when the tires should be replaced. These indicators are the raised sections in the bottom of the tread grooves. When these indicators are even with the outside tread, the tires should be replaced. I took my car to a tire dealership and they couldn’t believe that Jiffy Lube let me drive off the parking lot with the unsafe tires.

From my understanding, Jiffy Lube is dedicated to “quality”. “Jiffy Lube will inform you of services that may be necessary during your visit. Jiffy Lube will recommend services based on manufacturer's time and mileage intervals for "severe" driving conditions.” However, my tires were not even brought to my attention. What if I drove on the highway and the tires gave out? Tire blowouts can cause you to lose control of your vehicle. When the tread comes off of a vehicle at high speed, the loss of control can be due to friction or braking action as the loose tread piece strikes against or catches on the undercarriage of the vehicle. This sequence of events occurs so rapidly that it is virtually impossible to handle most high speed tread separation failures without losing control.

I do not trust Jiffy Lube to keep me safe on the road.
     
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Posted by raven2010 on 2011-04-24:
Their website indicates they check tire pressure as part of an oil change. I would think they would notice the bald tires and say so----but maybe they are not permitted to diagnose/point out anything NOT on their checklist?

http://www.jiffylube.com/autoservices/signatureservice.aspx
Posted by Ytropious on 2011-04-24:
Do they even do tire changes? I don't think so. If they don't replace tires I can see why they wouldn't even bother to tell you. You didn't notice them being bald either.
Posted by trmn8r on 2011-04-24:
raven2010 -> good point. If this is the service program the OP was under, checking the condition of tires themselves isn't on the list. Since it isn't, it may only be the very astute employee who might look at the tire tread in passing.

Granted, something like this should be very easy to spot - but this is Jiffy Lube, not Memorial Hospital. Brain surgeons are found at one, but not the other.
Posted by Anonymous on 2011-04-24:
Good review. Very informative. They should have been more thorough examining the tires.
Posted by trmn8r on 2011-04-24:
Yes, it was very informative of raven to point out that checking tire tread isn't on the list of items covered by the Gypy Lube signature inspection. Here is what they do check:

Brake fluid level (in transparent reservoirs) Serpentine belts Wiper blades Antifreeze/coolant reservoir levels Engine air filtration system Exterior lights Chassis (lubricate when applicable) Tire pressure and multiple vital fluids: Transmission/transaxle fluid Differential fluid Transfer case fluid Power steering fluid Windshield washer fluid Battery water (excluding sealed batteries)
Posted by Anonymous on 2011-04-24:
Just to reiterate, I was referring to the OP's review as being informative. But I do agree that ravens comment/link is very helpful as well.
Posted by Starlord on 2011-04-24:
I was always taught that checking the condition of my equiopment was totally my responsibility. If you take a penny and insert it in the tread, and the surface of the raised portion of the tread touches Lincoln's head, it is time to re-tire. I worked in a tire shop and we did a complete safety inspection on every vehicle we worked on, regardless of the work being done. Numerous times, we ahd customers throw a hissy fit, yelling that we were just trying to rob them. So, you're damned if you do and damned if you don't. You just can't make anyone happy.
Posted by Nohandle on 2011-04-24:
This was informative to me in one respect. Some people expect things that are not offered so think twice before you assume anything. Once, years ago, I pulled into my full service gas station and while the owner was gassing up my car, cleaning the windshield and checking under the hood, noticed a deep gash in a front tire caused by a bent bumper that was cutting into the tire. Had I not stopped my car in the exact spot I did he wouldn't have it noticed it. I had loaned my car to someone and obviously he didn't mention he had had a slight mishap.

Longer story shorter, the station owner told me to replace the tire immediately. It was not his job to tell me but he did and he didn’t sell tires, although at my request he found one locally and replaced it for me. I always thought a Jiffy Lube was to change the oil and a few other things under the hood. I've never been to one so I don't have a clue. I do think if your tires were bald you night have noticed that.
Posted by madconsumer on 2011-04-24:
great review.

very helpful.

i agree with AFR that jiffy lube should have checked the tires and reported them.
Posted by Anonymous on 2011-04-24:
Jiffy Lube is not a tire change shop. If the bald tires were THAT obvious, why didn't the OP or boyfriend notice it prior. They didn't just get bald on the way to Jiffy Lube.
Posted by olie on 2011-04-24:
DIRM, that was my first thought. If the tires were so bad, OP or boyfriend should have noticed.

In my experience, shops check for things they can change/fix. Jiffy Lube will change the oil, add fluids, and check tire pressure--because they can fix those.

Our local car wash can check for 26 or 28 things, if we get an oil change there. They *will* suggest new tires, even though they don't do tires. But they'll suggest air filters, wipers, light bulbs, and probably a bunch of other things we haven't needed.

(Regarding that air filter: Even I said, "Pshaw. *I* can change an air filter!" and drove to an auto supply store. I bought the proper filter and opened the hood. It wasn't the same as the '82 or earlier Buick I'd learned on--I didn't have to merely remove two wingnuts. So Mr.olie looked at it and decided that he couldn't do it either. I went back to the car wash and asked if I could watch while they did it. After they removed the SEVENTH screw/wingnut/whatever, I realized that this was no longer a job for the layman.)
Posted by Venice09 on 2011-04-24:
At the risk of being sent to the cornfields, I just don't understand how anyone could not know their tires were that bald. It's interesting that you know so much about tire safety and yet were driving under such unsafe conditions.
How many miles were on these tires?

Generally speaking, people really need to start taking responsibility for themselves and their own lives.
Posted by jktshff1 on 2011-04-25:
----------------zip
Posted by Anonymous on 2011-04-25:
Venice, I had to chuckle at your comment. I had a similar experience a few months ago when I took my Jetta in for an oil change and VW notified me that my tires were 'barely' street legal. The funniest part about that was I had checked them...I looked at them and they appeared to be fine to me...I also learned a valuable lesson that day, I need to start learning the basics of car maintenance b/c I am obviously oblivious LOL!

I also agree with AFR...this is a great review and very informative, take your vehicles to a reputable mechanic or dealership for all general maintenance and don't trust the 'dime a dozen' joints like Jiffy Lube.
Posted by Starlord on 2011-04-25:
One customer, a winter visitor, brought her RV in for a tire repair. I did the safety inspection and pointed out on the work order several things I found that she should be aware of. She went off like a Roman candle saying that because she was a visitor for the winter, we were trying to gouge her. I told her it was my job to do the inspection, FREE OF CHARGE, and make her aware of the possible problems. I said I don't care if she has the work done here, someplace else or never has it done. I had done my job, so if she was rolling down the road and the front end fell apart, she could not say she had not been informed. I guess she thought about it, because she came in the next week and had the brake job she needed done.
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Bad Oil Change and Poor Service
Posted by Hialeah on 03/07/2011
I would not recommend this facility. I went for a oil change. The technicians left oil marks all over my car. I drove my car off and found the engine cover uncovered and hanging when I got home. The oil filter was then inspected and found that the filter had rust marks which means it was never replaced.

HUGE MISTAKE AND BAD BUSINESS.
     
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Posted by Anonymous on 2011-03-07:
I used Jiffy Lube, once, and I was not impressed.
Posted by fast327 on 2011-03-07:
I have to ask this! If the oil filter had rust on it, just how long do you go between oil changes?
Posted by MRM on 2011-03-07:
Must not have been changing oil filter very frequent. I change my filter every oil change and they are cheap when they have deals going on.
Posted by trmn8r on 2011-03-07:
fast327 -> "Rust marks" is ambiguous. If someone used a metal filter wrench, it could leave light scrape marks which could rust in a few days.

My filters are not installed with a wrench, and never get any rust marks on them, even if I were to leave them on for 5 years.
Posted by Anonymous on 2011-03-07:
I don't think I'd ever try to get five years out of an oil filter. I'm no Bob Vila but that just sounds like a bad idea.

Man it's just really hard to find a good cheap oil change these days that doesn't put your car at risk. I don't know what the answer is.
Posted by MRM on 2011-03-07:
Definitely change your oil filter at every oil change, because in the oil filter there are metal shavings and other debris and you dont want those circulating in your engine.
Posted by trmn8r on 2011-03-07:
I am a bit confused about the direction of the thread. Is there any reason to assume the OP doesn't change his oil and filter regularly? After all, he is the one who noticed it wasn't changed by Jiffy Lube.

I don't leave my filters on for 5 years. It was an example, meant to show that my filters will never have rust on them regardless of how long they are left on the car.
Posted by Anonymous on 2011-03-07:
I changed my oil once, too. I was not a impressed by that, either.
Posted by Anonymous on 2011-03-07:
trmn8r> Agreeing with you on this one. The direction of the thread seems to have gone off on a tangent admonishing the OP for their oil filter changing habits, and instead should be focused on the negligence of the company in question.
Posted by MacOSXpert on 2011-03-07:
I thought Jiffy lube went out of business
Posted by Starlord on 2011-03-08:
An oil filter should never be installed with a wrench. The wrench is to remove the filter only. after putting a few drops of oil on the gasket, the filter should be hand tightened only, after making sure the old gasket was removed. they don't always come out with the old filter. And never, ever over-tighten the drain plug, the threads strip very easily.
Posted by MRM on 2011-03-08:
You're a pro, Starlord! The best thing about changing your own oil is pouring that fresh new oil in the engine and you dont have to rush in draining out the old oil. I let the old oil drain and do something else.
Posted by Starlord on 2011-03-08:
Same here, MRM. When doing your own, you are not under the gun by a sour-puss manager rushing you to complete the job faster. I was going to note that places where I worked, we had seat and fender covers,paper mats on the floors, and we used clean shop rags when test driving the cars, to keep the steering wheel clean.
Posted by Augustus2099 on 2011-03-14:
This is not the only time this has happened I owned a 1986 Nissan 200sx the previous owner went to Jiffy Lube in Baton Rouge, LA. They changed the oil and forgot to put the oil plug back in and the engine blew. They wound up giving it a new engine, as proof the previous owner showed me the invoice of the replaced engine.
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Jiffy Lube Horrible
Posted by Jiffylubenogood on 06/13/2010
Took my car home after an oil change and found oil leaked on my clean driveway. Found out Jiffy had stripped the threads on the oil pan over tightening the plug. Took my car back to them and they did not honor the satisfaction garuntee on the receipt and did not accept responsibility for breaking my car. I wrote their customer care dept. and they did nothing. I wrote Jiffy Lube CEO/President and he did nothing. I will never take my car to Jiffy again and recommend that nobody else use their irresponsible services again too. I now get my oil changes at the dealer for nearly the same cost and time. Don't take any chances with Jiffy Lube or you may up spending more in the long run.
     
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Posted by Skye on 2010-06-13:
I was just wondering how you knew they had stripped the threads? I'm not a mechanic, but that causes your car to break down? You said they broke your car, so you can no longer drive it? If they did what you are saying they did, and can prove it, take them to small claims court.There are three sides to every story, with the truth somewhere in the middle, and have a judge decide. As for the guarantee, what type is it? Is it, if you are not satisfied with your oil change, you then will be entitled to a full refund? The last thing anyone wants is to have a service performed on our vehicle, only to end up with them doing damage to it, somewhere along the way.
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UPDATE to Jiffy Lube's Rock Chip Repair Scam
Posted by Wulfdog on 06/04/2010
LACEY, WASHINGTON -- I posted a complaint last year in August 2009 about the terrible quality work performed by Jiffy Lube on a rock chip in my front window they insisted they could fix. On May 1st 2010 I thought I had another rock chip in nearly the same area. Come to find out upon inspection it was the resin coming out of the hole Jiffy Lube drilled into my window to fill the Rock chip. The resin was just like clear silicon, very elastic. It came right out of the window by just scraping it with my finger nail. I went to a local autoparts store and bought a tube of Loctite chip repair resin. I did it according to package directions. So far it looks great. Do the math. Jiffy Lube charged my insurance company $55 and me $5. I paid $7 and fixed it myself and I nearly garantee it will be fixed for at least another year unlike Jippy Lube's 9 month fix. Don't let Jippy Lube mess with your rock chips. They can barely get oil changes right. Do it yourself or get a professional to do it. Too much "Grab Ass" at Jippy Lube for them to know what's going on. I switched to a much better lube shop.
     
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Posted by Skye on 2010-06-04:
I'm not sure why anyone would trust an oil changing place to do rock chip repair, but thanks for the warning.

If you had gone through your auto insurance, they would of covered it 100%. They would rather pay in full for rock chip repairs, then a whole new windshield, until the time to replace one. And don't worry, your rates would not have gone up.
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Free "$5.00" Rock Chip Repair at Jiffy Lube
Posted by Wulfdog on 08/16/2009
LACEY, WA, WASHINGTON -- Nice younger kid working for Jiffy Lube as a rock chip technician convinced me to let him do rock chip repair on my wife's car while I was getting the oil changed. I said no several times before I gave in. Firstly because it was cloudy and raining and I know from using the resin in the past it won't cure unless it is sunny out. He promised me their resin would work in overcast conditions and all I would have to pay is the $5 for insurance. The whole process took way over an hour, not the few minutes he let on like it would take. They would also file with the insurance co. I wouldn't have to do anything. Guy came over and drilled holes ontop of the rock chips and exposed my window to the environment. I thought oh hell if that sealer don't work I'm screwed. then he went to call the insurance company. He handed me the phone to prove that I really was getting the service. The insurance guy was really suspicious and asked me a million questions I wasn't prepared to answer. Then guess what? Resin wouldn't harden, and kid didn't care. I made the punk keep taking the resin out and re-applying it until it hardened. Everytime he tried to leave me with un hardened resin I would say "NO I want it fixed, I told you that stuff wouldn't harden on a rainy overcast day, now you're going to stay after this until you fix it." They conveniently forgot to tell me they have an ultraviolet hardener light for this circumstance, but the three they had were broken and they didn't have another one for this kind of ememgency. The first time I used Jiffy Lube in Olympia WA I was satisfied, once they get you in their computer, they start screwing you.
     
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Posted by Skye on 2009-08-16:
Moved From Other Review:

What proof do you have, that they are actually doing this?? I would appreciate if you could provide a link.

Thank you~
Posted by Eloise on 2009-08-16:
What's with the double post?
Posted by PepperElf on 2009-08-16:
Moved From Other Review: and if you ask the cost first they have to tell you.

besides.... the price is posted anyway.
Posted by bcd on 2009-08-16:
You gave in after saying no several times. You permitted them to do the work even though you knew from prior experience the resin would not harden in cloudy weather.

On your previous post you stated that you asked for an oil change only. Now you have changed your story. I do not believe you, or you have been labeled a sucker by this Jiffy Lube.
Posted by PepperElf on 2009-08-16:
this is why you tell them "no means no"

and i've never heard of this rock chip stuff.

what is it suppose to do
Posted by bcd on 2009-08-16:
Moved From Other Review: On his first post he said he was given a quote but they didn't honor it. He has changed his story twice.

Now he has removed the first post to cover his trail.
Posted by wulfdog on 2009-08-16:
Moved From Other Review: Jiffy Lube will start overcharging you after they get you in their system. First oil change will cost you what they say when you ask for the price. The next time you come in and they run your plate number, they will automatically double the price, but don't let you know until after they finish your oil change.
Posted by wulfdog on 2009-08-16:
I don't know what the hell you're talking about on the turn over posts. I meant to post about three different incidences that happened to me and it double posted on its own I guess. Not all the Jiffy Lubes offer this rock chip serivce, but when they do they have other technitions runnig around with a shirt on that says rock chip repair on them. The only one I know of in Olympia Wa is the one on Galaxie Drive near Walmart. The others don't offer that service. The guy lied to me and said their resin would harden in the rain and over cast conditions. I took it on good faith he was telling me the truth and the stuff I used in the past must have been different. Mine required UV rays to make it set up. He said their's would set up. When I didn't he said I wish our UV light gun was working, we have three and they're all broken, we use them on days like today. I said you just F'n told me your're would work on a cloudy day not to worry. I got really mad and made him keep doing it until it set up. He lied. I yelled out you lied to me loud enough for Him, God and other customers to hear. I don't have proof as my wife cleaned the car and throwed away the first receipt where they actually charged me $26 for an oil change. From that point on the bill has been $46 plus depending on which one of them is sticking it to you. Go to the Jiffy Lube on Capitol Mall Blvd in Olympia twice and see if there is a difference in prices. If I can locate the old ones in my truck and the one from yesterday I will post them. I didn't get on here to here my self type. This is legit. They will charge you for stuff you don't ask for then tell you they can't change the price. I got mad at the guy on Friday and he came down $16 dollars instantly without telling me why he could do that. Go figure. Sixteen of my bill must have been for nothing, or they would have hesitated in dropping the price so easily and quickly. Don't believe me. I'm nobody, but I am somebody that won't be screwed by Jiffy Lube again.
Posted by wulfdog on 2009-08-16:
Pepper Elf, Price is posted, but it never says on the price that they have a 4X4 extra charge. That's not written outside on a sign anywhere, nor is it written anywhere else till they hand you the bill. No means NO unless they lie to you and convince you they can fix the problem quickly and easily with no inconvenience to you. The 4x4 mark up incident and the rock chip are seperate cars and different jiffy lubes, but in the same town. The one below offers the window chip repair. Call them if you don't believe me.

Jiffy Lube® Service Center #2065
1475 Marvin Rd NE
Lacey , WA 98516-5768 US
360-413-0220



Posted by wulfdog on 2009-08-16:
Link to Jiffy Lube Windshield Services

http://www.jiffylube.com/autoservices/windshieldservices.aspx
Posted by PepperElf on 2009-08-16:
and doubt they have one
because that would be illegal


where is your proof of this policy
that link says nothing about your claim
Posted by wulfdog on 2009-08-17:
Well I tell all of ya I don't have any proof other than my word. So don't listen to me, just go ahead and keep using Jiffy Lube and when you get taken, use your proof to post on here because it will happen. It's obvious I'm not the only one that has had problems with them there's lots of reviews.
Posted by wulfdog on 2010-06-04:
UPDATE. Around May 1st 2010 got another rock chip. I went to my local parts store and bought my own tube of rock chip sealer. When I went to put it in the chip I realized the chip was actually the one Jiffy Lube filled in August 2009. The reason I recognized it, they 1. Drilled a hole into the chip with a dremel tool (still visible) 2. the resin the put in was sticking up out of the hole and looked like a piece of silicon rubber. I picked at it with my finger nail and it came right out. I refilled the hole on a sunny warm day with the window towards the sun. It sealed it right up and it no longer visible. Tube of Loctite chip sealant $7. Jiffy Lube $55 charge to my insurance company and $5 from me lasted way less than a year. Do the math.
Posted by Eric on 2012-10-12:
I do these kinds of repairs professionally. I am a insurance preferred company. The tech should have known or never tried to offer the repair w/o the UV light. I warn people about the "5 minute" people because a proper repair takes longer. Also, these repairs are very effective, but you can have the same "free" repair done by having your insurance company send someone out to you. Then you have some recourse when the repair fails.
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Disgusted with the way Jiffy Lube treats their Employees!!
Posted by Asiya on 07/24/2009
I can't believe how poorly the employees are treated at the Altamonte Springs, Fl location!!! How do they expect to run a good business, if the employees are being treated terrible. They also have cameras with microphones that can prove a lot..
     
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Posted by skelly39 on 2009-07-24:
*sigh* More details please if you expect anyone to take you seriously.
Posted by Anonymous on 2009-07-24:
^^^Exactly.^^^
Posted by Asiya on 2009-07-24:
I apologize for not being more detailed. The manager told his employee to stop acting like he was from the ghetto and to do what he told him to do , after the employee had refused because he said it wasn't his job to do that! Then threaten to fire him. They are short staffed and have these young men running around doing two or three jobs at once. It's uncomfortable for everyone.
Posted by skelly39 on 2009-07-24:
Wait a sec. So the employee is refusing to do work? Yes, the manager was extremely unprofessional in speaking to an employee like that in front of customers (if you are a customer and not just a disgruntled employee or relative of one), but you don't tell your boss that you are not going to do something that might not be in your job description unless it's dangerous or it's to pick up his dry cleaning.
Thank you for the clarification, though.
Posted by Nohandle on 2009-07-24:
I'm a bit curious here. What exactly did the manager tell your friend to do that he refused to do because he felt it wasn't his job?
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