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Jiffy Lube Consumer Reviews - Page 3

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Disgusted With the Way Jiffy Lube Treats Their Employees!!
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ALTAMONTE SPRINGS, FLORIDA -- I can't believe how poorly the employees are treated at the Altamonte Springs, Fl location!!! How do they expect to run a good business, if the employees are being treated terrible. They also have cameras with microphones that can prove a lot..

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These People Broke My Car
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WEST PALM BEACH, FLORIDA -- I used to go to Jiffy Lube all the time to get my oil changed. This time was no different, except that by the next day, my car wasn't starting. My husband messed with it a little and finally got it to crank up, but this went on for about 3 days before I took it back to Jiffy Lube to let them look at it. My husband discovered that they didn't secure the oil filter on properly so it jarred loose and sprayed oil all over my starter.

When I took it back to Jiffy Lube they fixed the filter, then one guy told me something was wrong with my transmission. The manager came up to me and said it was my spark plugs. Another guy said it was the battery. They tested the battery about 4 times between them. I kept explaining that it was not the battery. They completely ignored me. Finally, the manager said it was definitely my starter.

When I asked about my transmission, he said it was fine that he didn't know why that guy told me that. So I said, "You guys are paying for the starter right? Because I didn't have any problems with it before you guys messed with my car." He says, "Oh, well we don't know if it's because of us or not. You need to take it to a mechanic and get it looked at and confirm that it was because of the oil spraying." So I did. My mechanic told me that the starter was "slipping" because of the oil, that there was no way to clean it, that it had to be replaced.

I took it back to Jiffy Lube with a written account from mechanic. They wanted a second opinion so they called corporate and got the name of a mechanic to send me to. This guy was located about 30 miles away! I went to him and of course he said that the starter was already "about to go bad" and that "the oil pushed it over the edge but didn't directly cause the problem." So nevertheless, I had to pay $275 for a new starter. If you ever go to Jiffy Lube and they mess something up, do not go to their mechanics because they are paid to make sure the company isn't liable, even if they are.

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NBC Uncovers a Chain-Wide Scam
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I just got done watching an NBC video uncovering a Jiffy Lube scam. I wanted to share it with everyone on this forum: They went undercover and found that in 5 out 9 Jiffy Lubes did not do the repairs they charged the consumer for. In one scam they told the customer they needed a new fuel filter, charged them and never replaced it. In a more common scam they offer a trans fluid flush service. In most of their service attempts (5 out of 9 locations), the service was never done!!!

My favorite part of the video is when the district manager was caught and questioned. He denied he was the manager and said he was a customer. Jiffy Lube executives later confirmed that he was indeed the district manager. Steer clear of Jiffy Lube!!!

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Three Strikes - They're Out
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REDDING, IOWA -- I have gone to the Jiffy Lube in Redding for years however 6 months ago they indicated they filled the window washing reservoir - the next day when I got into bad weather I realized it was empty. Three months ago - I knew I had a low tire. After the oil change I asked if they had checked the tire pressure - the guy said "sure." Two blocks down the road, I drove into a gas station and found the tire pressure was 20 psi not 35.

Yesterday - he was going through the 28 point check and stated that my windshield wipers were fine. It reminded me that my wiper on the passenger side was shredded - I called it to their attention and they replaced it. None of these are part of the oil change but they advertise they check them all - obviously they don't.

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Left Out the Air Filter
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SHERMAN OAKS, CALIFORNIA -- My car has only been serviced by Jiffy Lube. Went to a brake shop to have the brakes serviced. The brake people informed that I had no air filter installed. Based on my last visit from Jiffy Lube I have driven more than 2000 miles without an air filter. Called Jiffy Lube and was told to bring the car back for the air filter and they'd also clean the fuel injectors. Had that done but was worried about the long term consequences to the car.

Had Jiffy Lube done the oil changes, transmission fluid stuff, radiator stuff properly or at all? Spoke to the Regional manager. He said to bring it in and he or the other manager would check the car very carefully. Took it in today... of course the regional manager wasn't there. The other manager looked over the car for about 10 minutes and told me it was fine. No one apologized.

Looked up Jiffy Lube on the web. Was scared by a truly scary consumer website where people post their experiences with Jiffy Lube (new cars end up needing $1,500 transmission jobs, that sort of thing). Google "Jiffy Lube" and you'll find the website. Was their 10 minutes perusal of my car sufficient? Was my car properly serviced in the past? Guess I'll find out one day. :-(

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Oil Change
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DANBURY, CONNECTICUT -- Once I went to Jiffy Lube for Oil Change that located nearby my home. The service is awful. The service person came up with the diagram to explain which services are recommended and I did not understand a word. When I asked questions, he did not answer properly. And then after oil change, they did not flush the oil properly and so the oil was leaking from the car. Then I took the car to dealer to fix it. Never go to that store again.

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Good Service
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SCHAUMBURG, ILLINOIS -- I just used a Jiffy Lube to get my oil changed. I am usually skeptical of these quick oil change shops. I was impressed at the amount of detail this shop in Schaumburg took with my car. They cleaned the windows, cleaned the tires, I even saw the guy underneath the car cleaning behind the wheels! Next they used a hose to clean off the buildup of dirt from the bottom of the engine, and did the air in the tires. I was very impressed and would recommend them to anyone!

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Jiffy Lube Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 8 ratings and
27 reviews & complaints.
Contact Information:
Jiffy Lube
P.O. Box 4427
Houston, TX 77210-4458
800-344-6933 (ph)
www.jiffylube.com
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