OAKBROOK TERRACE, ILLINOIS -- In February of 2005 I took my 2002 Escort into Jiffy Lube for a routine oil change. It was recommended that I have a transmission fluid flush performed, and since it was part of the regular scheduled maintenance, I agreed. Throughout the summer of 2005, I had problems with acceleration in my car, which peaked in August when my car started sticking in gears.
I brought my car into a Ford dealership where they determined that the drain plug for the transmission had been improperly reinserted, resulting in a slow leakage of transmission fluid. Over the months, the fluid eventually got down to a low enough level to cause overheating, which burned through a few clutches, causing over $2200 worth of repairs (plus almost $300 for use of a rental car for 2 weeks).
I contacted the manager at store #1100 to make him aware of the situation. He acted strangely when I told him that I had already had the car looked at, and so I offered to allow them to inspect the vehicle since the repairs had not been performed yet. He said it wasn't necessary, but when I asked for that in writing, he told me he didn't have the authority to do that.
He got me in "contact" with his District Manager, ** (in quotes because I wasn't allowed to have his phone number OR e-mail address... we'll get back to that), who then spent three days dancing around my request for written approval to continue with repairs. On the third day, he stated that he would prefer to inspect the car.
Just as a side note, the "District Manager" of this Jiffy Lube had NO company e-mail address (he used Hotmail as his personal/business e-mail), and the only way to contact him was to leave a message with his office, as he traveled around all day and only carried a PERSONAL cell phone with him. Apparently, the largest oil change business in the land does not find it necessary to provide their Managers with the tools they need to keep their customers happy.
Anyway, after having JL inspect the car, they lied to me and told me there was no blowback (trail caused by motion of the car blowing back the leaking fluid onto the undercarriage) visible. This was not true... in fact, my service department provided photos of the undercarriage to show the blowback.
A week later, the repairs were done and I got the statement for the work to give to the District Manager. I didn't hear back from him for a while because (you guessed it)... he went on vacation. Meanwhile I have almost $2500 on two different credit cards collecting interest. I finally got word back from the District Manager a few days ago... Jiffy Lube is refusing to reimburse me for the repairs.
I'm currently going through arbitration through the BBB. Jiffy Lube has up to 30 days to reply to my complaint before the negotiations even BEGIN. Since JL is a "member in good standing" (meaning, they pay their BBB dues on time) I doubt I'll get anywhere with this, and will probably need to sue in Small Claims.
HIALEAH, FLORIDA -- I would not recommend this facility. I went for an oil change. The technicians left oil marks all over my car. I drove my car off and found the engine cover uncovered and hanging when I got home. The oil filter was then inspected and found that the filter had rust marks which means it was never replaced. HUGE MISTAKE AND BAD BUSINESS.
ALTAMONTE SPRINGS, FLORIDA -- I can't believe how poorly the employees are treated at the Altamonte Springs, Fl location!!! How do they expect to run a good business, if the employees are being treated terrible. They also have cameras with microphones that can prove a lot..
DANBURY, CONNECTICUT -- Once I went to Jiffy Lube for Oil Change that located nearby my home. The service is awful. The service person came up with the diagram to explain which services are recommended and I did not understand a word. When I asked questions, he did not answer properly. And then after oil change, they did not flush the oil properly and so the oil was leaking from the car. Then I took the car to dealer to fix it. Never go to that store again.
SHERMAN OAKS, CALIFORNIA -- My car has only been serviced by Jiffy Lube. Went to a brake shop to have the brakes serviced. The brake people informed that I had no air filter installed. Based on my last visit from Jiffy Lube I have driven more than 2000 miles without an air filter. Called Jiffy Lube and was told to bring the car back for the air filter and they'd also clean the fuel injectors. Had that done but was worried about the long term consequences to the car.
Had Jiffy Lube done the oil changes, transmission fluid stuff, radiator stuff properly or at all? Spoke to the Regional manager. He said to bring it in and he or the other manager would check the car very carefully. Took it in today... of course the regional manager wasn't there. The other manager looked over the car for about 10 minutes and told me it was fine. No one apologized.
Looked up Jiffy Lube on the web. Was scared by a truly scary consumer website where people post their experiences with Jiffy Lube (new cars end up needing $1,500 transmission jobs, that sort of thing). Google "Jiffy Lube" and you'll find the website. Was their 10 minutes perusal of my car sufficient? Was my car properly serviced in the past? Guess I'll find out one day. :-(
SCHAUMBURG, ILLINOIS -- I just used a Jiffy Lube to get my oil changed. I am usually skeptical of these quick oil change shops. I was impressed at the amount of detail this shop in Schaumburg took with my car. They cleaned the windows, cleaned the tires, I even saw the guy underneath the car cleaning behind the wheels! Next they used a hose to clean off the buildup of dirt from the bottom of the engine, and did the air in the tires. I was very impressed and would recommend them to anyone!