Jim Coleman Toyota, Bethesda MD

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Bad workmanship and terrible customer service
Posted by on
BETHESDA, MARYLAND -- Jim Coleman Toyota has been the only people to service my Toyota Avalon. When my car died I had it towed to nearest mechanic who said engine had "seized" and I needed a new motor. Called Jim Coleman who immediately said they would pick up the car and look at it. They came up with the same diagnosis, and said it would cost them too much to figure out why it seized. (like maybe they did not put enough oil in it last time they changed it!!). They wanted $3900 to repair PLUS THE COST OF TOWING! They became rude and obnoxious about it. I have the same engine in my Lexus and the Lexus dealer said that they have never seen that happen unless something wrong was done to the engine.

When I spoke to the General Manager, [snip - no names please] I found him to be both patronizing and of absolutely no help. I have been a loyal Toyota customer for many years but with people like [snip[ running their operations, I really wonder where they are going.
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MissMae on 03/03/2010:
Down the toilet from everything I've seen on the news lately. It's gotten so bad that they're even running commercials now that have a couple claiming their loyalty to Toyota despite all the recalls and that they've never ever questioned their safety.

As for the problem itself, not sure how you can resolve it. Unless you have proof that this dealership caused your engine to seize, it seems you're out of luck. Hopefully someone with knowledge will respond with some advice for you.
redmx3racer on 03/03/2010:
Blaming the dealer for not putting enough oil in is silly. You need to check your own oil between changes. Car Maintenance 101.
redmx3racer on 03/03/2010:
MissMae on 03/03/2010:
red, I don't do that...wouldn't even know how to do it.
redmx3racer on 03/03/2010:
Missmae, it's no harder than putting gas in your car...or air in your tires. :)
Venice09 on 03/03/2010:
I wonder if the oil/check engine light was on at any time.
MissMae on 03/03/2010:
red, I can manage the gas, but I am embarrassed to admit I also don't know how to put air in my tires...well, I could probably figure that part out, but I have no idea how to use that little doo-hickey thing that tells you the air pressure. :) If the low air pressure tire light comes on, I take it in and the dealership does it for me.
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Deceitful warranty sale practice
Posted by on
BETHESDA, MARYLAND -- When I bought my Avalon in 2000 at Jim Coleman Toyota in Bethesda,MD.,strong pressure was placed on me to also buy the exterior paint and fabric protection warranties, costing me more than $400 dollars extra. I explained I was moving to Florida, and their strong selling point was: "You really must have this warranty because of the strong Florida sun!" Never, not once, was it told to me that the warranty was only valid at Jim Coleman's Toyota, neither does the 8-year written warranty say so. Now that my black car has faded, when contacting them I heard: "You must have the car here for us to look at it." I offered to take my car to any Toyota dealership they chose in my area, and obviously I can't take my car back to Bethesda,MD. for them to look at it.

They knew very well that I would be at the other end of the country, therefore making their present demand impossible to satisfy. To me, this is deceitful and fraudulent, just a way to refuse satisfying the terms of their warranty.Now, my question is: Where do I go to complain, whom can I contact at Toyota Corp. or other organizations that control or have an interest in the agencies that sell their product?
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Hugh_Jorgen on 03/22/2006:
If you didn't read the warranty before you bought it, you have no one to complain to.
gumby on 12/07/2006:
First of all, especilly going to Florida, you will only BENEFIT from a paint protectant and interior. Your paint and your interior are NOT covered under any manufacturer warranty (maybe mercedes). Secondly, for this protection, the $400 should have been spread out in your payment making approx. an additional $5. Is it worth it for UNPROTECTED PAINT/INTERIOR- YES!!!! Let's see, with protectant - without. $5-$7 more. Yup. Common sense in this case.
anonymous on 05/08/2012:

"Customers always come first"... That is the motto we follow.
Sorry for your experience.
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