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Online Order Incorrect
Posted by THartmann9374 on 05/14/2013
BEAVERTON, OREGON -- Hello all,
Jimmy John's website offered an online ordering. I ordered The J. J. Gargantuan, but I removed tomatoes and onions, but added extra oil. My friend has my order number and went there to pick up our orders. I requested that order to be made as soon as possible.

My friend said that there was a line waiting for their orders. My friend showed the order number and they said that our orders weren't ready. So, they looked up and made our orders. My friend returned back home with our orders.

About ten minutes later, Jimmy John left the message. I called back that we already got our orders. I was puzzled because they looked at the order number and processed our orders which my friend picked them up.

Later, I sat down to enjoy my meal. What did I find? I found tomatoes and onion, but no extra oil. I was pretty disappointed that Jimmy John did not follow up with my order.

I don't care if our orders weren't ready when my friend went there, but I do care that orders are right to be precised.

It makes me rethink if I should order online next time, or just go there and order it and look in the sandwich?

I would like Jimmy John to owe me a sandwich on my next visit. I didn't really enjoy my sandwich because of tomatoes and onions sticking in (took them out and threw away)

Thanks, THartmann9374

     
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Jimmy Johns's Over Charging
Posted by LuvBreathing on 11/28/2011
FRISCO, TEXAS -- I believe that Jimmy John's is in violation of the "Truth in Menu" law. I didn't know this law existed until recently.

They charge 87 cents upcharge for wheat bread, but their website, or menues say nothing about the upcharge. Not once did any employee at any JJ location, made statements about the upcharge.

I brought it to the attention of the Franchise Owner of the Frisco, Texas location, and he dissmissed me by saying he would send me coupons for a couple of sandwhiches. I contacted him twice, but never received the coupons.

I always got a combo with my mean, and my nephew was usually with me because we do a lot of theatre in the area. I went by myself once and only got the sandwich is how I discovered the extra charged. When I asked the store employees about it, they stated, "It has always been that way". I told them not once did anyone every state this to me, and it was not legal for them to charge me without divulging it. The employees were scouring their menu, and didn't find where it said there was an extra charge.

Shame on JJ for what I believe to be deception. I won't ever eat there again if they are going to sneak charges in on me.
     
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Posted by Skye on 2011-11-28:
Why couldn't he just give you the coupons right there on the spot? Because he never intended to give you anything.

I too would be upset about hidden charges.

You can contact them at:

http://www.jimmyjohns.com/common/comments.aspx
Posted by ChuhBaca on 2011-11-28:
Sounds like they are trying to pull a freaky fast one!
Posted by trmn8r on 2011-11-28:
Truth in Menu law... hmmm, we need one of those in the Keystone State. "Our food stinks - eat at your own risk!"

Your complaint sounds very valid. Great review!
Posted by Anonymous on 2011-11-28:
I went to their website, and it doesn't mention the extra charge for wheat bread on their menu page. Out of curiosity, I made an online order, and it states there that wheat bread costs extra.
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