RAMSEY, NEW JERSEY -- I'm 83 and once got lost in my car and couldn't find a phone to call the police for help. We're in a mountainous area and it's very easy to get lost up here in the Ramapo Mountains. I work on the election board, and the night that I got lost, we were doing the elections. We were way deep in the woods. One of the girls said, “Follow me, Irene.” Another car went by and I thought it was her. I followed the wrong car, took a wrong turn, and got lost.
Nobody will open their door at 11 o'clock at night if you're alone, and I don't blame them. I could have had somebody hiding in the bushes to mug them. One man was finally kind enough to tell me how to get back to the main street in Ramsey. I started walking down the street and it was after a bad storm, and lots of trees were in the way. I got back, but then I didn't follow his directions exactly. Then these two nice, young boys came by and led the way.
When I got home, there was a big policeman in front of my house raising the lights and there were people that I know in my driveway. The policeman said, “You're a very lucky person. You have lots of friends,” because all my girlfriends who were working the boards and the guys all went out to look for me. It was so embarrassing. After that, I vowed that I would have a phone, and that's how I got my Jitterbug.
I use it for emergencies, to get in touch with someone, in case I lose my way. I love it so much better than the other phone that I had before. It's very nice and neat. The camera is excellent and I love it. II keep and use my Jitterbug phone mostly in my car so that I'm prepared when I go out because, unfortunately, today you can't find a phone booth anywhere anymore. I have a landline phone and use that all the time in the house.
I don't do a whole lot of driving. I don't drive at night and I don't drive the highways. I try not to go where I've never been before, where the roads are winding. I don't do the elections anymore. But I feel more comfortable having my Jitterbug. For my purpose, it's excellent. I've had it a while now and I have no trouble with it. I put it in the drawer, and charge up the battery when need be, and make sure it's working. Sometimes on Sundays after church, I make a few calls on my Jitterbug phone.
On top being elderly, I have macular degeneration, and at times I have trouble seeing, so it's hard for me and it takes me a long time to read the book of instructions. Sometimes, I punch a wrong number. So, I've morphed the outside of my Jitterbug phone with a little paper jack because of my macular degeneration.
My Jitterbug phone is terrific. I hope my eyes improve so that I can learn more about it and use it more. I wish I could get to know and understand it better, but it's tough for me because I'm the sole survivor of a big family and I've been widowed for 37 years, so I'm pretty much alone and don't have anybody to show me anything. Once in a while, somebody stops over, and I ask them to explain to me the few features of the phone.
VISALIA, CALIFORNIA -- I used AT&T before using Jitterbug, and the service was fine with both. But the cost is much more with AT&T and it's much more economical with the Jitterbug. Moreover, I do feel a little bit more confident with the 5Star. That medical alert button was not a basic feature, but an add-on. I can always do 911 to get emergency response, but the 5Star was a better feature.
The Jitterbug staff that I've dealt with have been excellent, wonderful, and very patient with me. Everybody that I've had contact with has actually gone way more and above what I had anticipated or even called about. They explained to me how to use the different features of the Jitterbug phone, including the camera and other things. They've been extremely helpful, and I appreciate that so much.
I feel rewarded in the customer service that I receive, and the functionality of the phone itself. Especially since I'm older and until recently I was completely computer-illiterate, but working with their service provider gave me the confidence to take a couple of computer classes. The only thing was when I initially signed up for the Jitterbug service, I failed to let them know that I was an AARP member, so I didn't get the discount for that. But aside from that, I would never go back to AT&T or any other cellphone provider because their service is not comparable to the service that I receive with Jitterbug.
I have recommended Jitterbug to friends of mine. I'm also a member of a minority group in my area, and a lot of the people in my ethnic group don't seem to use a cellphone, were truly unaware, or have been intimidated by the experience they had with other cellphone providers. So, I've explained to them how convenient and reasonably priced the Jitterbug phone is, and that the people there will help them and explain things to them, and so it's something that we're going to start using more.
SPOKANE, WASHINGTON -- I like having Jitterbug with me for emergencies and that is why I bought it. I have also used it for telephone calls when I am not home, but I normally don't use it. I just use it for the 5Star advantage of having it.
One other reason I got it is because it is simple and if I have my nose perfectly on this keyboard, I can read the numbers, because I can't see. The only thing that I did to make it easier for me was the little red dots I got from the Blind Society. You can put them on things if you can't see directions and dials, etcetera. So I put one on the 5 and that is my keystone key because everything else flows around the 5 and I can figure out where things are.
Also, their team has been very nice. Especially when I hit this stupid button at the wrong time. But they were very understanding and prompt. I have trouble seeing but I know where the button is located and I try very desperately not to hit it if I'm not needing it. So I told them I hit it by accident and they said, “Well, that's okay. Is there any way we can help you?”
There were also a few times that I hit it for information, not real emergencies, because I was confused about the use of the Jitterbug and what it would do and what it wouldn't do. And they were very helpful in getting me the information that I required so that I could use it.
One thing I don't like is the 'bing, bong, bong, bing' sound. But the last one that they offered me was the old-fashioned, 'Rrrinngg, rrrinngg' and that is comforting because I know what that is. Those little 'Bonk, bink, bink, bonk, bonk' doesn't mean anything to me at all. Overall, I was very satisfied with Jitterbug and I have recommended them to people.
FORT WORTH, TEXAS -- I worked at the hospital where they would see a lot of incidents where people would lay on the floor for two days because nobody could get a hold of them. So I always tell my girl friends (we're all 75) that they need to always have their cellphones on them in case something happens. And sure enough some of them have had experiences and they said "Thanks to you, you told us to keep our phones on, I was able to call 911 or call my kids".
I always have my cellphone in my pocket always. We had a landline phone at home but sometimes my husband likes to work on the yard so we got a Jitterbug. This way he knows in case he falls and I'm not here he can have his phone with him all the time. I also saw that it had that star button which he can just push in case something happens. One day, a couple of times by accident he pushed it and they called right away, which is good.
It's an issue to help others and ourselves. You never know when you're going to slip or fall and you should always have your phone in your pocket and that's what I do. I'm taking a shower, I go outside, my phone is in my pocket. So now if my husband is outside, I can leave and feel safe that in case anything happens he can call me or push the star button and get help.
He doesn't know how to use all these technology. On my other phone, I have all my contacts and on his phone, we just have my two sons, my daughter and my cell on there and that's all we need. I could have gotten Metro for the same amount $30 a month, but he doesn't use it for anything else other than for me to call him or him to call me if I'm not here or his kids or 911.
He's got a little case that he hangs around his neck or he'll put it in his pocket. The only thing I didn't like was that if he calls in on that number he gets charged, but he's got 200 minutes a month and can see how many he's used. We checked the bill the other day and it says he's only used the Jitterbug phone for two minutes because he only uses it for A to B or emergency. So I'm just going to ride it out, see how it pays off in the long run, but so far so good.
SUN CITY WEST, ARIZONA -- I knew my lease was up on my other phone and when a friend of mine showed me a Jitterbug ad, I thought that it looks like a very good price and a simple thing to use. It just seems to be a good thing for me. Compared to Verizon, which was a lot more expensive, Jitterbug is economical and easy to use. I use it for long distance or if I'm in the car going some place and need to get a hold of somebody. It works fine for me and I would highly recommend it to people in my situation.
MONROVIA, CALIFORNIA -- I'm 78 and the phone I had was too technical for me. My daughter and I went to Best Buy to get a Jitterbug phone but for some reason they didn't have it in stock so she went online and ordered it for me. Then we had to wait two or three weeks so I could get my old phone number put on it.
I enjoy just answering yes or no with the Jitterbug. I have a better thing of using it and I like that it's compact. I am able to flip it open and there's a GPS button on there. I finally got a camera on it, which is one of the things I wanted. I've taken pictures with my camera and I thoroughly like it.
I carry it in my pocket usually, however, when I do, I'm turning it off because the on and off switch is on the outside. If they had moved that maybe down a little bit, so when you pick it up, there's a tendency to either turn it on or off. Maybe they should move that down a little bit. Also, yesterday, I couldn't turn it on or off. My daughter finally took the battery and shook it and kind of cleaned it and now it's working. Jitterbug makes my life easier and it's cheaper for me a month than my old phone. I have and will recommend it to anybody that will listen to me.
COLD SPRING HARBOR, NEW YORK -- I bought the Jitterbug phone for my dad. He wanted a cellphone but not a fancy one. Price-wise, it's very good and it gave him what he needed to use. And it seems to be working well. However, occasionally, it stops ringing and people would be calling him and it would go right to voicemail. And when he called Jitterbug, he was told that every once in a while, he should turn the phone off, leave it off for five minutes, and turn it back on to reset it. That seems to work for him so that's what he does.
He's happy with his Jitterbug. With him being in assisted living, before, I would have to go through an office to get to his room and now I can call him directly. It also makes him feel a little bit more independent in this new living situation. It's a great little phone and a nice, easy contraption for an elderly person who is looking at this new world of tech wondering what the hell just happened. I'd highly recommend it.
PARMA, OHIO -- There were medical issues that came up unexpectedly in my life and I live alone so as much as I don't want another bill, I purchased the Jitterbug phone. Fortunately, I haven't had to use the 5Star button which was the reason I really bought it. The little experience I've had with it when I have used the long distance for a few times have been great. Also, 98% of my interactions with their reps have been very favorable and the times when they weren't positive could be because I may have not asked a question correctly or they misunderstood, or the rep I got was just not as pleasant as some of the other people that I've interacted with occasionally.
I have recommended them. As a matter of fact, I was talking to a customer service rep to whom I mentioned something about the 5Star on Jitterbug and my circumstances. He said he also pays for his grandmother's medical alert device and I gave him Jitterbug's toll-free number so he can get a better deal out of them because he was paying a way higher amount than I was paying and he was thrilled.
PALOS PARK, ILLINOIS -- I have Jitterbug for emergencies when I'm driving and I like the fact that they have that service where I can get help if I need it. Also, if I'm on vacation and traveling, it has very good service and I use it quite a bit. I accidentally pressed the button one time and they were right on the ball. They call me and my brother to make sure I'm okay. My husband had a phone from AT&T before and I had a TracFone and compared to those phones, I like Jitterbug a lot better. I'm very satisfied with it and I recommend it to people.
NORTH DINWIDDIE, VIRGINIA -- Jitterbug is easy to use and it has GPS which I've never tried but I hope it works. However, I take notice that sometimes, I open it and it doesn't turn on right away. But when I close it and reopen it, it might turn on and when I put this in the dock for charge at night, I have to fool around and wiggle it to make it work. The battery does not charge in, it flickers off during the night or it gives off at any time, or it will not come up to charge the way it should be. It's not a real big issue but I suggest that it be looked into to make Jitterbug a little bit better.