RAMSEY, NEW JERSEY -- I'm 83 and once got lost in my car and couldn't find a phone to call the police for help. We're in a mountainous area and it's very easy to get lost up here in the Ramapo Mountains. I work on the election board, and the night that I got lost, we were doing the elections. We were way deep in the woods. One of the girls said, “Follow me, Irene.” Another car went by and I thought it was her. I followed the wrong car, took a wrong turn, and got lost.
Nobody will open their door at 11 o'clock at night if you're alone, and I don't blame them. I could have had somebody hiding in the bushes to mug them. One man was finally kind enough to tell me how to get back to the main street in Ramsey. I started walking down the street and it was after a bad storm, and lots of trees were in the way. I got back, but then I didn't follow his directions exactly. Then these two nice, young boys came by and led the way.
When I got home, there was a big policeman in front of my house raising the lights and there were people that I know in my driveway. The policeman said, “You're a very lucky person. You have lots of friends,” because all my girlfriends who were working the boards and the guys all went out to look for me. It was so embarrassing. After that, I vowed that I would have a phone, and that's how I got my Jitterbug.
I use it for emergencies, to get in touch with someone, in case I lose my way. I love it so much better than the other phone that I had before. It's very nice and neat. The camera is excellent and I love it. II keep and use my Jitterbug phone mostly in my car so that I'm prepared when I go out because, unfortunately, today you can't find a phone booth anywhere anymore. I have a landline phone and use that all the time in the house.
I don't do a whole lot of driving. I don't drive at night and I don't drive the highways. I try not to go where I've never been before, where the roads are winding. I don't do the elections anymore. But I feel more comfortable having my Jitterbug. For my purpose, it's excellent. I've had it a while now and I have no trouble with it. I put it in the drawer, and charge up the battery when need be, and make sure it's working. Sometimes on Sundays after church, I make a few calls on my Jitterbug phone.
On top being elderly, I have macular degeneration, and at times I have trouble seeing, so it's hard for me and it takes me a long time to read the book of instructions. Sometimes, I punch a wrong number. So, I've morphed the outside of my Jitterbug phone with a little paper jack because of my macular degeneration.
My Jitterbug phone is terrific. I hope my eyes improve so that I can learn more about it and use it more. I wish I could get to know and understand it better, but it's tough for me because I'm the sole survivor of a big family and I've been widowed for 37 years, so I'm pretty much alone and don't have anybody to show me anything. Once in a while, somebody stops over, and I ask them to explain to me the few features of the phone.
VISALIA, CALIFORNIA -- I used AT&T before using Jitterbug, and the service was fine with both. But the cost is much more with AT&T and it's much more economical with the Jitterbug. Moreover, I do feel a little bit more confident with the 5Star. That medical alert button was not a basic feature, but an add-on. I can always do 911 to get emergency response, but the 5Star was a better feature.
The Jitterbug staff that I've dealt with have been excellent, wonderful, and very patient with me. Everybody that I've had contact with has actually gone way more and above what I had anticipated or even called about. They explained to me how to use the different features of the Jitterbug phone, including the camera and other things. They've been extremely helpful, and I appreciate that so much.
I feel rewarded in the customer service that I receive, and the functionality of the phone itself. Especially since I'm older and until recently I was completely computer-illiterate, but working with their service provider gave me the confidence to take a couple of computer classes. The only thing was when I initially signed up for the Jitterbug service, I failed to let them know that I was an AARP member, so I didn't get the discount for that. But aside from that, I would never go back to AT&T or any other cellphone provider because their service is not comparable to the service that I receive with Jitterbug.
I have recommended Jitterbug to friends of mine. I'm also a member of a minority group in my area, and a lot of the people in my ethnic group don't seem to use a cellphone, were truly unaware, or have been intimidated by the experience they had with other cellphone providers. So, I've explained to them how convenient and reasonably priced the Jitterbug phone is, and that the people there will help them and explain things to them, and so it's something that we're going to start using more.
SPOKANE, WASHINGTON -- I like having Jitterbug with me for emergencies and that is why I bought it. I have also used it for telephone calls when I am not home, but I normally don't use it. I just use it for the 5Star advantage of having it.
One other reason I got it is because it is simple and if I have my nose perfectly on this keyboard, I can read the numbers, because I can't see. The only thing that I did to make it easier for me was the little red dots I got from the Blind Society. You can put them on things if you can't see directions and dials, etcetera. So I put one on the 5 and that is my keystone key because everything else flows around the 5 and I can figure out where things are.
Also, their team has been very nice. Especially when I hit this stupid button at the wrong time. But they were very understanding and prompt. I have trouble seeing but I know where the button is located and I try very desperately not to hit it if I'm not needing it. So I told them I hit it by accident and they said, “Well, that's okay. Is there any way we can help you?”
There were also a few times that I hit it for information, not real emergencies, because I was confused about the use of the Jitterbug and what it would do and what it wouldn't do. And they were very helpful in getting me the information that I required so that I could use it.
One thing I don't like is the 'bing, bong, bong, bing' sound. But the last one that they offered me was the old-fashioned, 'Rrrinngg, rrrinngg' and that is comforting because I know what that is. Those little 'Bonk, bink, bink, bonk, bonk' doesn't mean anything to me at all. Overall, I was very satisfied with Jitterbug and I have recommended them to people.
SAN DIEGO, CALIFORNIA -- I've had Jitterbug for a number of years. It's a super simple bill to understand and less money. I liked its convenience. I didn't have a cellphone before and I still have a landline. So, this is my first experience with a cellphone and I like it because of its simplicity since I'm a senior. People get a hold of me now if I'm out walking around and that makes it easier than having to come home and check my messages to see if anyone called. I have not called Jitterbug many times but they've been perfect each time I call them.
ANAHEIM, CALIFORNIA -- There was a time when my car died and my son had to help me, so I figured I'd better get something, and that's when I got my Jitterbug phone. It was cheap and I needed it for emergencies such as car problems. So far, I've had a fine experience with Jitterbug. Since using the cellphone, I can call friends on it that I didn't before, so it's convenient and I like it. I'm happy with it. I lost my phone once and got it replaced, and the team members at Jitterbug were really helpful. I'd tell a friend to buy it.
PINELLAS PARK, FLORIDA -- I wanted something where I could make and receive a call. I don't understand all the high-tech phones and I didn't want all the fancy texting. Jitterbug has been very good and I bring it with me to my medical appointments in case my ride is late. Or if I go too early or I'm done early then I call the bus and it'll come early. I like the large buttons and I appreciate its ease of use the most. My sister has a fancy cellphone and when I call the bus company I have to press a 1 and a 2 but I don't know how to find them because the screen changes so fast. But with Jitterbug, I can see normally, then I press 1 and a 2 and it's done.
I only use about three minutes a month and I give back about almost 200 minutes of calls to it so I called Jitterbug about a month ago about getting a cheaper plan. But it was $19.99 and I would lose the stuff I have and then they wanted $2 more a month, so there's really no big savings at the end of the day and I decided to keep what I have. Overall, I'm very happy with the service and have no complaints. I love Jitterbug and nobody's calling me on the phone trying to sell me something I don't need at my age.
FORT PIERCE, FLORIDA -- I wanted something that I can call with and receive calls without having to do anything extra on it. I take Jitterbug with me if I'm going someplace and if I have to make a long-distance call when I'm driving, it's available to me. I get service whenever I need it. And, it's nice to have a camera on it, too. All the others are much too expensive for me and I can't afford it. So, I've been very satisfied. My bill doesn't go up every month like it did with AT&T. I like Jitterbug very much. It does all the things I need it to do and it's affordable. It's easy to maintain and easier for me to use.
Life is so much easier now. Whenever my kids send me something, I have no trouble getting it. I know several people that have the Jitterbug phone. When I first got it, I was having problems with it, I sent it back and then they sent me another one right away within a few days. So, everything I've asked for they've responded right away.
TITUSVILLE, FLORIDA -- I had a fancy cellphone that we used to take to Target and the guys there renew it but they don't do that anymore. Besides, renewing it was a pain. I went to Sears in Titusville and talked to two gentlemen. There were two different providers of phones like the Jitterbug and I talked to them a couple of times before I decided on Jitterbug. It has the features I wanted and the emergency call button on it.
I'm 75 and I normally use it for emergencies. Neither I nor my husband are in very good health and my husband's blind in one eye now. I also have an older car so I always carry my cell phone with me in case it'd breakdown since I do most of the driving. I'm using some of the other features and I want to learn how to take a few pictures of the grandkids. I'm immensely happy with the Jitterbug and I would recommend it to anybody.
JACKSONVILLE, FLORIDA -- I wasn't happy with the consumer phone that one gets at Sears or Target. I didn't have any service out of them, just big bills. It was supposed to be $10 a month and kept billing my credit card $46 a month. I saw people on TV saying that they didn't have to sign a contract with Jitterbug and there were old people, too. Jitterbug is great compared to my previous provider. I also got a medical alert feature on it. I always take it with me when I go out shopping in case I have an emergency.
The Jitterbug team was very cooperative and they called me right back when I needed them to. When we were trying to set it up, they kept calling the alert because my daughter-in-law was punching everything and she told them that we were just trying to get the phone to work. They fixed it twice, called me right back, and were very nice about it.
However, sometimes I can't get Jitterbug turned on and sometimes it comes right on. I have to hold my finger down on it to get it to come on. It would be good if they can enhance that but Jitterbug is great especially for an older person. I would recommend it to my friends.
SHREWSBURY, MASSACHUSETTS -- I'm 95 years old and everybody's afraid that I'd be alone but I've got my Jitterbug and I only use it when I want to call my family. The good part about it is when it comes on, it comes on to the phonebook but I'll have to have my daughter show me how to do other things with it. Overall, I'm happy with it. I'm not very technical at this age and so it works for me. It's there when I need it or if I fall. I had a cellphone before and it was so difficult to get more time on it I finally threw it out.