MARSHALL, NORTH CAROLINA -- I have a sight problem. Some of it is due to age, while some is due to the brain tumor I had a few years back. I've been having more problems lately and I couldn't even see the numbers on the phone to make a call. I got Jitterbug. It's one thing that's a little easier for me to deal with and far superior than my previous phone. I like the emergency number and the way that it's simple. The button is where you know it is and it's not crowded to get in against a bunch of other buttons. It's absolutely well-suited for its purpose. I've had other cellphones where I'd accidentally hit the wrong button and it was just absolutely total frustration.
However, being able to get a signal was a problem. I live in the mountains outside of Ashburn, North Carolina and when I'm at home, I don't get the strongest signal in the world but I get a signal. The other day, my phone went dead all of a sudden and I didn't know what was wrong so I called their customer service. I had to wait a little bit on the phone but the matter was taken care of very quickly. The technician that I had told me what to do and the phone was back up and running. And being that I'm really getting up there in age, I'm really kind of picky. But it was an excellent experience.
I tell people about Jitterbug, particularly if they're in my age range. The thing about it is who needs a telephone that's going to take the person to the moon and there's no need for it to be expensive. This fills the bill. It's easy to use, easy to see and not complicated. I'm really pleased with it.
MACON, GEORGIA -- One of my neighbors told me about Jitterbug, how nice the service was and recommended that I call them. I signed up for the phone and she received $25. I also received my $25 which was very sweet and nice. The phone is very helpful to senior citizens but I expected a phone with bigger numbers and not with all the ABC underneath them. I wanted to learn to text and I can't do that because the phone that I've got has the three letters on each number and it's hard for senior folks like me to get it right to do a text message. I'm 89 so I have problems that other people wouldn't have. It would take me 30 minutes to even say "I love you" on a text.
I think I put too much money on my Jitterbug. I have it simply to carry with me in the car when I'm away from my apartment and I use my home phone more often. So I need to talk to Jitterbug and see if I can cut back on my bill a little bit because I'm really not using my phone. I could do with less minutes and I understand that's my privilege and they'll do that for me.
But everything about my Jitterbug phone has been great. The people that I have dealt with have been excellent and as helpful and nice as they can be. Sometimes they get us old folks on the phone and it's hard to understand what we're trying to say but they were very patient and I have not had any problems at all with them. I also have confidence having my Jitterbug with me and I thank the Lord I've never had to use it. A lot of the senior citizens that are in this village that I live in have enjoyed their Jitterbug phones. I would recommend it to anybody.
MIDLAND, ARKANSAS -- I'd still like to have the original egg-shaped Jitterbug phone except the batteries were no good. I had it full charged and turned it off when I go to work from 7 pm until 7 am. When I came out and turned it on, the battery was at 50% so I went back to TracFone. With the new Jitterbug phone, they have solved the battery problems but it still has some bugs in it.
I'm 76 and when I dial a phone number, I can only get a dial tone after it ran 20 to 30 seconds and that won't do me good in an emergency situation. The Jitterbug phone rings loud enough that I can hear it and the buttons are big enough but the buttons don't make a good contact. If you don't hit the button squarely and push down hard, you have to do it two or three times.
HARTWICK, NEW YORK -- My wife had a knee replacement operation that went wrong. She is now paralyzed on the left side and lost part of her brain so things are a bit difficult sometimes for her. We got her Jitterbug because the numbers on it are bigger compared to the other phones. She can see and connect better on the Jitterbug. She put all her friends' numbers so she would be able to have them.
We're having a little trouble with the charging process. I tried to get some information on it and was told to put it on the charger when the battery runs out and let it charge until it's full. I got a little unit in the kitchen and it's got an off and on switch. I just charged it and it's working all right.
CLARKSBURG, MARYLAND -- The service and features that I had on my previous phone were much better. It's that they were almost triple as expensive as the Jitterbug. The Jitterbug reps were very helpful and answered any questions when I first got the phone. However, I am dissatisfied with it because the reception stinks. The quality of the sound is similar to talking into a tin can. I have to yell into the phone for people to hear me and it doesn't matter what area I'm in when I'm trying to make a call. I had an experience when I made a 911 call and the police could not hear me. I carry the phone around with me all the time but I look up for the number I need and call from the landline if I know the people. You get what you pay for in terms of its quality.
HELENA, MONTANTA -- I am medically handicapped. I like the red Jitterbug phone. The Jitterbug team has been awesome. They did everything they needed to do. When I asked them a question, they answered it and fixed it. When my Jitterbug died for two weeks, it drove me nuts as the phone makes things easier. I didn't realize how much I depended on it until I drowned it. I got my replacement today.
The thing is that I don't like is that everything had to be done by mail and that I couldn't just go to Costco, or Walmart and get a new phone. I had to get it by mail. Also, the 5Star button is in a horrible place. It's right where your thumb rests most of the time when you're texting. It's way easy to be calling in an emergency. It only happened to me twice, but still, it worries them and it worries me that they're worried. They need to move that button up to the top.
BALTIMORE, MARYLAND -- I wanted a plain phone, something reasonable and not that expensive, so I got a Jitterbug. I have a computer, so I didn't want any of the online or special features. I don't see the point of having a computer and needing another one for a phone. It is redundant. I don't use it a lot, I only use it for emergencies, like if I'm at the doctor's office and I need a ride back. The Jitterbug team was excellent. I didn't know how to reset it once it shuts itself completely off. And I had to call to find out how to do that and they were really good with that. Overall, I'm very satisfied with it. It's exactly what I'm looking for.
FLINT, MICHIGAN -- I like my Jitterbug. I use it mainly for when I go somewhere. I like that I can check the calls and messages that come in. I can handle it better than the other little phones that I had been using. It's made my day-to-day life a little easier. The Jitterbug team was friendly when I've dealt with them. They help out and when I turn this off, they go call and leave me a note. Jitterbug is easy to use and handy. When I don't know somebody's phone number, now, I can look it up and call ‘em on.
SAN DIEGO, CALIFORNIA -- I got a Jitterbug for the convenience of it. It's designed for seniors and it has bigger numbers. However I hate Jitterbug. I can't get it to work. I've been paying GreatCall every month and I have not even received calls on it. The bills have been coming every month so I would really like to just stop it right now. I live in a retirement home and another woman here has one. She's leaving but I'm going to take it down to see if she can help me with it. My older phone was much better than this, but it was clunky.
LIVINGSTON, TEXAS -- I fell in the parking lot and there were a couple of guys there that helped me get up and I thought to myself to get a Jitterbug because it has an emergency button and it does not make a difference where you're at, they will always find out where you are. Also, I'm getting old so it's hard for me to see anything small and Jitterbug has bigger letters.
It has everything that I wanted. It's a good phone all the way around. It's easy to use, whereas, on this smartphone that they got me, I lost my pictures on it because I pushed the wrong button. The Jitterbug is so much better than all of the rest of these phones. The Jitterbug would be good for the elderly people, it is a lot easier to read. My wife is 77 years old and she uses it. She calls her sisters up in Michigan and the sound is good and clear on it. We don't have any problem with it at all.