GLOBE, ARIZONA -- I liked the style of Jitterbug and what I thought was going to be very simple to use but I didn't experience the complete simplicity. It was fine and then it exploded one day. A bright light came on and then smoke came out of it. I was in the hospital when this happened so there were witnesses. I stopped using it and then when I had some people around who were real computer techs, they looked at it and got it to charge once but it didn't last very long. So, I stopped using it and didn't want to take any chances. Sometimes, when it was working and working the way it should be, it was very simple and I liked it.
But I was not having good luck with it, and part of it could be my lack of technical information. I would always try to get somebody that was technically-inclined and have them over here and look at it with me so that I knew what I was doing. I called the Jitterbug team twice and they asked me to hold, which is normal. I waited and waited but I couldn't wait any longer so I hung up and did not return that call that day. I tried again the next day and the person I got was very nice.
Everybody was very nice but said they didn't handle that issue and if I could hold, they would transfer me. However, I got a dial tone. On my third or fourth day of dealing with the whole thing, evidently I got through but because the ringing was going on, it never stopped. That was the final straw and I didn't call back. The experience has been a nuisance so I don't know that I want to replace it with a Jitterbug. My feelings are soured on Jitterbug.
ATHENS, GEORGIA -- The replacement phone that AT&T gave me was tiny and it would take a flashlight and a magnifying glass to find the buttons on it. So it didn't work for me. Then I watched that Jitterbug advertisement about four times a day that made me want it. When I first got it, I was telling everybody about it. But then it failed me and everybody was saying that they can't even get me to answer my phone. I told them that the phone didn't ring. I can make it ring from my landline if I dial it, but not all the time. I've had Jitterbug for five months and it goes to sleep on me and it's not there when I need it. It takes messages and still has minutes, but the calls go straight to voicemail.
I'm 70 and I have trouble hearing people. I only get wind tunnel sounds or like the callers are down under a bridge and in a canal. The Jitterbug has all of the things that a person my age would wish for. I keep it in my pocket to dial 911 or somebody if I need them if I can't get back home. When I'm dialing out on it, the service is great. I don't have interference and the quality is good. Also, the numbers are big and I love the dynamics, the style and the thought that was put into building it.
I bought mine at Best Buy and they said that I can't get the red one unless I order it from them. I also have the 5star, but I do not need that service so I'm having that disconnected and going back to $14.95 if I can get this phone to work. Other than that, I love the phone. It holds the charge for five solid days and it's always about 88% at the end of five days and then I put it on the charger, though it's hard to put on. I also could see it and I could tell time on it without pulling out my glasses.
PORTLAND, TEXAS -- My husband had a phone similar to Jitterbug and the phone was not as easy to use since it was a tiny phone. It had the rubberized padding on it so it wouldn't get broken easily. We never could work it that good so I told him that we needed to get something else. I was impressed with Jitterbug's ad on TV with its little jingle and I like the way it looked. The guy who sold it to me went through it and it was easy to understand. Then, when I got the phone and the instruction book, everything was also easy to figure out so it works really well.
I'm thrilled with Jitterbug in that I'm almost ready to give up my iPhone and go for it myself. It provides for what we need. I like it, it works well but my husband is not as into it as I am. I can't go on it to go to my Facebook for three hours at a time like I'm doing but it's lightweight and easy to carry wherever I go so my family can get out to me if they have to. Jitterbug ties us to the outside world. It's easy for us to get lost from one another if I go shopping at Walmart and my husband goes in a brand new sports section, then I go in another section, we can communicate with this phone.
Also, I can call my husband when I'm tired and ready to go so I can meet him somewhere. Jitterbug makes it simpler, easier and safer. I can also keep track of my grandkids and great grandkids which I like. I love my recently bought iPhone but I have so many things to remember and it gets more complicated every time it gets updated. So, I encourage people to go simple.
MARSHALL, NORTH CAROLINA -- I have a sight problem. Some of it is due to age, while some is due to the brain tumor I had a few years back. I've been having more problems lately and I couldn't even see the numbers on the phone to make a call. I got Jitterbug. It's one thing that's a little easier for me to deal with and far superior than my previous phone. I like the emergency number and the way that it's simple. The button is where you know it is and it's not crowded to get in against a bunch of other buttons. It's absolutely well-suited for its purpose. I've had other cellphones where I'd accidentally hit the wrong button and it was just absolutely total frustration.
However, being able to get a signal was a problem. I live in the mountains outside of Ashburn, North Carolina and when I'm at home, I don't get the strongest signal in the world but I get a signal. The other day, my phone went dead all of a sudden and I didn't know what was wrong so I called their customer service. I had to wait a little bit on the phone but the matter was taken care of very quickly. The technician that I had told me what to do and the phone was back up and running. And being that I'm really getting up there in age, I'm really kind of picky. But it was an excellent experience.
I tell people about Jitterbug, particularly if they're in my age range. The thing about it is who needs a telephone that's going to take the person to the moon and there's no need for it to be expensive. This fills the bill. It's easy to use, easy to see and not complicated. I'm really pleased with it.
MACON, GEORGIA -- One of my neighbors told me about Jitterbug, how nice the service was and recommended that I call them. I signed up for the phone and she received $25. I also received my $25 which was very sweet and nice. The phone is very helpful to senior citizens but I expected a phone with bigger numbers and not with all the ABC underneath them. I wanted to learn to text and I can't do that because the phone that I've got has the three letters on each number and it's hard for senior folks like me to get it right to do a text message. I'm 89 so I have problems that other people wouldn't have. It would take me 30 minutes to even say "I love you" on a text.
I think I put too much money on my Jitterbug. I have it simply to carry with me in the car when I'm away from my apartment and I use my home phone more often. So I need to talk to Jitterbug and see if I can cut back on my bill a little bit because I'm really not using my phone. I could do with less minutes and I understand that's my privilege and they'll do that for me.
But everything about my Jitterbug phone has been great. The people that I have dealt with have been excellent and as helpful and nice as they can be. Sometimes they get us old folks on the phone and it's hard to understand what we're trying to say but they were very patient and I have not had any problems at all with them. I also have confidence having my Jitterbug with me and I thank the Lord I've never had to use it. A lot of the senior citizens that are in this village that I live in have enjoyed their Jitterbug phones. I would recommend it to anybody.
NEW LENOX, ILLINOIS -- The Jitterbug phone is simple to operate. I don't use the cellphone a lot and I thought it would be nice to keep it around for emergencies. The battery stays charged for a long time, and it suits my needs quite well. Since having the phone, I don't worry about my sense of security.
Unfortunately, I keep it in my car for emergencies, which probably is not a 100% good idea because I should probably keep it handy around in case of any mishap since I have that 5Star option. But it works out well. As a matter of fact, I had a lot of problems with my landline, and I had to use the Jitterbug to correct the problem. Overall, I would tell friends that Jitterbug is a great idea and a great investment, and the price is very reasonable.
COVINGTON, INDIANA -- My experience with Jitterbug has not been good. I realized that I don't use it as much as people ought to and I haven't been carrying it too much with me. When I bought one, the guy that owned it was supposed to get a free gift out the deal but he never did, and I was a little unhappy about that. Then, I have to take my Jitterbug and let the gal find out why it doesn't do anything. When it's up on the charge, it goes off and she has to take the battery off and put it back on, and it works. Something is wrong with that. I can't believe, when you sell something like that, it shouldn't have to have something like that done every couple of months or so to keep it going.
If it's a defective one, it should be replaced. And quite often, I don't get a dial tone. Something is not right. I realized you could get in places once in a while with this cellphone. In some places, they don't have the power. My son thinks that I push the wrong button or something. When you pick it up and you can't get a dial tone, I have that problem on this other phone too so I can't blame that all on their phone. I never had that problem when I had the other phone, except for one time, and it was a broken wire.
SOUTH SAN FRANCISCO, CALIFORNIA -- When we're driving around, we needed a phone in case we got in an accident or something happened on the road. Our Jitterbug phone is for emergencies and the medical alert is great. We're not young people as I'm 84 and my wife is 81. When we first used our Jitterbug phone up in Lake County, it worked beautifully. Then all of a sudden, we had to turn around and go outside to make it work. When we get behind the hills, Jitterbug doesn't have the signal. We want our phone to work up there. Nonetheless, we're satisfied with it on how it's working.
SAN DIEGO, CALIFORNIA -- I've never had a cell phone. When I was in the south driving, I needed a phone and so that's when I decided that in a case like this, I really should have one. I saw an advertisement of Jitterbug in a magazine. I'm a senior and the offer of having a cell phone at a price and the number of minutes I could get per month was what I wanted. I got a simple flip phone and having Jitterbug has been great. I called customer service when my wife put the phone in her laundry. I ordered a new one and their staff was great. They got me a new phone at a reasonable price.
PINE PLAINS, NEW YORK -- We got a small cellphone before. It was a pop-up thing and I couldn't handle it. My fingers in the numbers were so small, so I got rid of that phone. Then I saw the size of the Jitterbug phone in the magazine and it looks great. I took the number that was in the article and then I called them. Their representative was very nice. She arranged the whole thing for me.
So far, we're quite satisfied with it and my wife uses the phone all the time. The buttons are of good size. Also, one feature that we like is the alarm situation because my wife is 86. You never know when something's going to happen so she has the phone with her all the time. It's not too big so it works great.