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Jitterbug

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4.6 out of 5, based on 510 ratings and
521 reviews & complaints.
(844) 611-0413
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Let us help you stay connected to those who matter in your life. We want you to be prepared for any situation, especially when you leave your home. We have created the Jitterbug cell phone specifically for seniors, and choosing the one you need couldn’t be easier. Our phones are crafted to help users by providing large buttons for easier dialing and assuring conversations are loud and clear. Get the conversation started by calling today!
Company Profile
Jitterbug
1998 Ruffin Mill Road
Colonial Heights, VA 23834
1-888-666-0382 (ph)
www.jitterbugdirect.com
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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATHENS, GEORGIA -- The replacement phone that AT&T gave me was tiny and it would take a flashlight and a magnifying glass to find the buttons on it. So it didn't work for me. Then I watched that Jitterbug advertisement about four times a day that made me want it. When I first got it, I was telling everybody about it. But then it failed me and everybody was saying that they can't even get me to answer my phone. I told them that the phone didn't ring. I can make it ring from my landline if I dial it, but not all the time. I've had Jitterbug for five months and it goes to sleep on me and it's not there when I need it. It takes messages and still has minutes, but the calls go straight to voicemail.

I'm 70 and I have trouble hearing people. I only get wind tunnel sounds or like the callers are down under a bridge and in a canal. The Jitterbug has all of the things that a person my age would wish for. I keep it in my pocket to dial 911 or somebody if I need them if I can't get back home. When I'm dialing out on it, the service is great. I don't have interference and the quality is good. Also, the numbers are big and I love the dynamics, the style and the thought that was put into building it.

I bought mine at Best Buy and they said that I can't get the red one unless I order it from them. I also have the 5star, but I do not need that service so I'm having that disconnected and going back to $14.95 if I can get this phone to work. Other than that, I love the phone. It holds the charge for five solid days and it's always about 88% at the end of five days and then I put it on the charger, though it's hard to put on. I also could see it and I could tell time on it without pulling out my glasses.

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StarStarStarStarStarBy -
Rating: 5/51

PORTLAND, TEXAS -- My husband had a phone similar to Jitterbug and the phone was not as easy to use since it was a tiny phone. It had the rubberized padding on it so it wouldn't get broken easily. We never could work it that good so I told him that we needed to get something else. I was impressed with Jitterbug's ad on TV with its little jingle and I like the way it looked. The guy who sold it to me went through it and it was easy to understand. Then, when I got the phone and the instruction book, everything was also easy to figure out so it works really well.

I'm thrilled with Jitterbug in that I'm almost ready to give up my iPhone and go for it myself. It provides for what we need. I like it, it works well but my husband is not as into it as I am. I can't go on it to go to my Facebook for three hours at a time like I'm doing but it's lightweight and easy to carry wherever I go so my family can get out to me if they have to. Jitterbug ties us to the outside world. It's easy for us to get lost from one another if I go shopping at Walmart and my husband goes in a brand new sports section, then I go in another section, we can communicate with this phone.

Also, I can call my husband when I'm tired and ready to go so I can meet him somewhere. Jitterbug makes it simpler, easier and safer. I can also keep track of my grandkids and great grandkids which I like. I love my recently bought iPhone but I have so many things to remember and it gets more complicated every time it gets updated. So, I encourage people to go simple.

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StarStarStarStarStarBy -
Rating: 5/51

MARSHALL, NORTH CAROLINA -- I have a sight problem. Some of it is due to age, while some is due to the brain tumor I had a few years back. I've been having more problems lately and I couldn't even see the numbers on the phone to make a call. I got Jitterbug. It's one thing that's a little easier for me to deal with and far superior than my previous phone. I like the emergency number and the way that it's simple. The button is where you know it is and it's not crowded to get in against a bunch of other buttons. It's absolutely well-suited for its purpose. I've had other cellphones where I'd accidentally hit the wrong button and it was just absolutely total frustration.

However, being able to get a signal was a problem. I live in the mountains outside of Ashburn, North Carolina and when I'm at home, I don't get the strongest signal in the world but I get a signal. The other day, my phone went dead all of a sudden and I didn't know what was wrong so I called their customer service. I had to wait a little bit on the phone but the matter was taken care of very quickly. The technician that I had told me what to do and the phone was back up and running. And being that I'm really getting up there in age, I'm really kind of picky. But it was an excellent experience.

I tell people about Jitterbug, particularly if they're in my age range. The thing about it is who needs a telephone that's going to take the person to the moon and there's no need for it to be expensive. This fills the bill. It's easy to use, easy to see and not complicated. I'm really pleased with it.

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StarStarStarStarStarBy -
Rating: 5/51

MACON, GEORGIA -- One of my neighbors told me about Jitterbug, how nice the service was and recommended that I call them. I signed up for the phone and she received $25. I also received my $25 which was very sweet and nice. The phone is very helpful to senior citizens but I expected a phone with bigger numbers and not with all the ABC underneath them. I wanted to learn to text and I can't do that because the phone that I've got has the three letters on each number and it's hard for senior folks like me to get it right to do a text message. I'm 89 so I have problems that other people wouldn't have. It would take me 30 minutes to even say "I love you" on a text.

I think I put too much money on my Jitterbug. I have it simply to carry with me in the car when I'm away from my apartment and I use my home phone more often. So I need to talk to Jitterbug and see if I can cut back on my bill a little bit because I'm really not using my phone. I could do with less minutes and I understand that's my privilege and they'll do that for me.

But everything about my Jitterbug phone has been great. The people that I have dealt with have been excellent and as helpful and nice as they can be. Sometimes they get us old folks on the phone and it's hard to understand what we're trying to say but they were very patient and I have not had any problems at all with them. I also have confidence having my Jitterbug with me and I thank the Lord I've never had to use it. A lot of the senior citizens that are in this village that I live in have enjoyed their Jitterbug phones. I would recommend it to anybody.

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StarStarStarStarStarBy -
Rating: 5/51

HILLSBORO, MISSOURI -- I like flip phones and Jitterbug has a flip phone with bigger numbers. I've had it for two years and it's really easy to use. However, I have problems with it turning off by itself every now and then. They gave me another phone, but it does the same thing. When it does that, I have to try turning it off and on. If that doesn't work, I have to take the battery out for a minute then put it back in and it then comes back on. Their customer service is great. They're very nice and informative. If I call them, they help me with whatever they can. I would recommend them because they tried to take care of my problems.

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StarStarStarStarStarBy -
Rating: 5/51

SAINT LOUIS, MISSOURI -- Irene lives with me and she has the Jitterbug phone for about a year now. She had an AT&T phone at one time which was more expensive. Irene wanted something with bigger numbers because she is legally blind and it's more convenient for her. She has one eye she can't see anything on and she also doesn't have a lot of money so she wanted something that was more reasonable. Jitterbug is $15 less than what she was paying for her phone so she's happy with it. The numbers are also bigger on the Jitterbug. If she holds it up close to the one eye, she's able to see it better. She mainly uses it to call her kids or grandkids, or they call her mostly.

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StarStarStarStarStarBy -
Rating: 5/51

OVERLAND PARK, KANSAS -- My brother needed a phone with a large keypad and numbers, something that's simple to use, which Jitterbug advertised as being one of their selling points. So, my youngest son and I got him one and I loaded some phone numbers that he calls more frequently. I set myself first and his girlfriend second, but when he wanted to call her, he always called me. It took a while to teach him how to open it up and choose the phone book and dial them, but that's about his capabilities with his fingers. He's 77, he can't text and has hard control of his hands.

The Jitterbug is easier than the flip phone he had before. He uses Jitterbug just as much as he's expected since he doesn't have internet and only has his phone and his television. It's also easy and understandable in my experience. I would recommend them to people.

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StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

CHIMACUM, WASHINGTON -- I'm 89 years old and my generation is not used to this new stuff. I still prefer having a landline but I use Jitterbug from time to time when I go someplace and I need to call somebody. I take it with me and it's nice to have something handy. I bought it for the GPS mainly to take the emergency calls when I'm out and so far, I feel safe with that. I haven't had it that long and I don't know how to use it yet but I hope to get the gist of it. I have people here who know how to set things up and they've been helping me.

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StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

ROCKFORD, ILLINOIS -- I had a phone, and I lost it, so it was time to get a new one. I'm not acquainted with smartphones. I'm 87 years old and I thought a Jitterbug would be a whole lot better. I thought I would get the Jitterbug 5Star because my son is worried about me living alone, and taking a fall. However, since that time that I got it, I've been very unhappy. If I wanted to do anything quick, it's such a slow response. Several times I've had to call. They gave me directions to take out the battery, and put it back in, or hold down the on button for 20 seconds.

When I open up the phone, it takes five seconds before anything happens even though it's fully charged. I don't understand why. Sometimes it takes forever for me to scroll through my phonebook. Then, all of a sudden, it will go four names and then, it stop again. I'm unhappy with that. On the other hand, when I call, they are very helpful. I have no complaints about that. I'm just concerned about the phone's reliability. I'm happy having the flip phone. When it works, it works! But right now, I wouldn't recommend it to anybody.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

JACKSONVILLE, FLORIDA -- My mother lives on the far west side of town and there is zero reception. So during the recent hurricane, we just had to wait until the water went down to get to her. We tried MetroPCS, but it has to be where she can pick it up and call and she's just very not tech savvy. She struggles with any telephone including the Jitterbug, but after a long time, I got her to where she can dial me with it.

Since she had never used the telephone, I thought we'd disconnect it for a while, but we could never find anything else. So I just bit the bullet and said to hell with it because there was no other choice. Overall, I've been through the Jitterbug phone countless times and I would say that for someone on her age group it's probably the best out there because I've looked.

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