RAMSEY, NEW JERSEY -- I'm 83 and once got lost in my car and couldn't find a phone to call the police for help. We're in a mountainous area and it's very easy to get lost up here in the Ramapo Mountains. I work on the election board, and the night that I got lost, we were doing the elections. We were way deep in the woods. One of the girls said, “Follow me, Irene.” Another car went by and I thought it was her. I followed the wrong car, took a wrong turn, and got lost.
Nobody will open their door at 11 o'clock at night if you're alone, and I don't blame them. I could have had somebody hiding in the bushes to mug them. One man was finally kind enough to tell me how to get back to the main street in Ramsey. I started walking down the street and it was after a bad storm, and lots of trees were in the way. I got back, but then I didn't follow his directions exactly. Then these two nice, young boys came by and led the way.
When I got home, there was a big policeman in front of my house raising the lights and there were people that I know in my driveway. The policeman said, “You're a very lucky person. You have lots of friends,” because all my girlfriends who were working the boards and the guys all went out to look for me. It was so embarrassing. After that, I vowed that I would have a phone, and that's how I got my Jitterbug.
I use it for emergencies, to get in touch with someone, in case I lose my way. I love it so much better than the other phone that I had before. It's very nice and neat. The camera is excellent and I love it. II keep and use my Jitterbug phone mostly in my car so that I'm prepared when I go out because, unfortunately, today you can't find a phone booth anywhere anymore. I have a landline phone and use that all the time in the house.
I don't do a whole lot of driving. I don't drive at night and I don't drive the highways. I try not to go where I've never been before, where the roads are winding. I don't do the elections anymore. But I feel more comfortable having my Jitterbug. For my purpose, it's excellent. I've had it a while now and I have no trouble with it. I put it in the drawer, and charge up the battery when need be, and make sure it's working. Sometimes on Sundays after church, I make a few calls on my Jitterbug phone.
On top being elderly, I have macular degeneration, and at times I have trouble seeing, so it's hard for me and it takes me a long time to read the book of instructions. Sometimes, I punch a wrong number. So, I've morphed the outside of my Jitterbug phone with a little paper jack because of my macular degeneration.
My Jitterbug phone is terrific. I hope my eyes improve so that I can learn more about it and use it more. I wish I could get to know and understand it better, but it's tough for me because I'm the sole survivor of a big family and I've been widowed for 37 years, so I'm pretty much alone and don't have anybody to show me anything. Once in a while, somebody stops over, and I ask them to explain to me the few features of the phone.
ALTUS, OKLAHOMA -- I have a brother and a sister-in-law who are in an assisted living facility in San Angelo, Texas. We had a carrier for them, Verizon, and that had gotten expensive. When I happened to see an ad for Jitterbug, I gave them a call. That began the process. At the beginning, there was a ton of calls. We had a lot of difficulties getting the phone that I wanted and everything put together. That was not necessarily the fault of anybody, though. Their reps were absolutely phenomenal. Every time I called about anything, it was perfect communication in trying to work out the process that we needed to at that point.
There were two or three major issues that we got into. One of those had to do with the fact that I was ordering the phone through my name for my brother. I'm his power of attorney. The other part was we had some issues with the phone. When we started out, we knew we had the operator assist. It was a mess. There were issues of getting that to work the way we needed it to work. We went through two or three levels/tiers to get that done.
My brother's nearly blind but his hearing is fine. But even with the big numbers in Jitterbug, he still has issues seeing them. We were trying to avoid having him to punch any buttons at all. We'd have different problems going on if he hit the wrong button. Somewhere along the way, we finally decided that when he opened the flip phone up, an operator would automatically come on. This went on for the first two months.
He felt like that person was right there in the room talking to him. It blew his mind that there was a person communicating because he had phenomenal issues as far as the Verizon phone was concerned. Theirs was automated and he talked to it like it was a real person, but it never answered back. With the operator in this case, he had the support that he needed. That's a major element in the success of this phone.
Once we got that done and got through the preliminary process, Jitterbug has become the best thing that an older person could use that I've ever seen. We've been with them less than a year at this point. I checked the other day and my brother makes 15-20 phone calls a month. It's totally successful that's why I have recommended it to others.
GRAND ISLAND, NEBRASKA -- I really like my Jitterbug. It has a camera on it which I'll never use, but I like it a lot. I like the big buttons and I can see everything. I had an iPhone but it was too much. I don't use Twitter, I don't text, and all I wanted was a telephone. I saw Jitterbug and it was so simple so I contacted them.
Before using Jitterbug, I used AT&T and they are way too expensive. I haven't found any place I can't go with the Jitterbug, but I haven't done as much traveling lately. It wasn't true of my iPhone - I could not get a reception on my phone in the LA Basin at all and in some parts of California. So far, I've called using my Jitterbug all over the place in Alaska, California, and other places and I've not had any trouble. So, I'm really pleased with it. It's simple, easy to understand, the price is reasonable, and billing is quick.
I don't use my Jitterbug that much, but carry it in my purse and I like the convenience of having it wherever I am. Also, it holds a good charge. I use it more than I did my iPhone. It's smaller and easier to use, so I use it quite a bit more when I'm out shopping and I need to call the house and see what we have or what we wanted.
The customer service team have been really helpful in setting up the phone, and since I got it operational, I really haven't had to contact customer service at all. I signed up for that emergency service and they're always texting me to eat more grains and fruit and all that kind of stuff. I recommended my roommate and she signed up for the same thing, and the same phone on the same day.
VISALIA, CALIFORNIA -- I used AT&T before using Jitterbug, and the service was fine with both. But the cost is much more with AT&T and it's much more economical with the Jitterbug. Moreover, I do feel a little bit more confident with the 5Star. That medical alert button was not a basic feature, but an add-on. I can always do 911 to get emergency response, but the 5Star was a better feature.
The Jitterbug staff that I've dealt with have been excellent, wonderful, and very patient with me. Everybody that I've had contact with has actually gone way more and above what I had anticipated or even called about. They explained to me how to use the different features of the Jitterbug phone, including the camera and other things. They've been extremely helpful, and I appreciate that so much.
I feel rewarded in the customer service that I receive, and the functionality of the phone itself. Especially since I'm older and until recently I was completely computer-illiterate, but working with their service provider gave me the confidence to take a couple of computer classes. The only thing was when I initially signed up for the Jitterbug service, I failed to let them know that I was an AARP member, so I didn't get the discount for that. But aside from that, I would never go back to AT&T or any other cellphone provider because their service is not comparable to the service that I receive with Jitterbug.
I have recommended Jitterbug to friends of mine. I'm also a member of a minority group in my area, and a lot of the people in my ethnic group don't seem to use a cellphone, were truly unaware, or have been intimidated by the experience they had with other cellphone providers. So, I've explained to them how convenient and reasonably priced the Jitterbug phone is, and that the people there will help them and explain things to them, and so it's something that we're going to start using more.
SPOKANE, WASHINGTON -- I like having Jitterbug with me for emergencies and that is why I bought it. I have also used it for telephone calls when I am not home, but I normally don't use it. I just use it for the 5Star advantage of having it.
One other reason I got it is because it is simple and if I have my nose perfectly on this keyboard, I can read the numbers, because I can't see. The only thing that I did to make it easier for me was the little red dots I got from the Blind Society. You can put them on things if you can't see directions and dials, etcetera. So I put one on the 5 and that is my keystone key because everything else flows around the 5 and I can figure out where things are.
Also, their team has been very nice. Especially when I hit this stupid button at the wrong time. But they were very understanding and prompt. I have trouble seeing but I know where the button is located and I try very desperately not to hit it if I'm not needing it. So I told them I hit it by accident and they said, “Well, that's okay. Is there any way we can help you?”
There were also a few times that I hit it for information, not real emergencies, because I was confused about the use of the Jitterbug and what it would do and what it wouldn't do. And they were very helpful in getting me the information that I required so that I could use it.
One thing I don't like is the 'bing, bong, bong, bing' sound. But the last one that they offered me was the old-fashioned, 'Rrrinngg, rrrinngg' and that is comforting because I know what that is. Those little 'Bonk, bink, bink, bonk, bonk' doesn't mean anything to me at all. Overall, I was very satisfied with Jitterbug and I have recommended them to people.
FORT WORTH, TEXAS -- I worked at the hospital where they would see a lot of incidents where people would lay on the floor for two days because nobody could get a hold of them. So I always tell my girl friends (we're all 75) that they need to always have their cellphones on them in case something happens. And sure enough some of them have had experiences and they said "Thanks to you, you told us to keep our phones on, I was able to call 911 or call my kids".
I always have my cellphone in my pocket always. We had a landline phone at home but sometimes my husband likes to work on the yard so we got a Jitterbug. This way he knows in case he falls and I'm not here he can have his phone with him all the time. I also saw that it had that star button which he can just push in case something happens. One day, a couple of times by accident he pushed it and they called right away, which is good.
It's an issue to help others and ourselves. You never know when you're going to slip or fall and you should always have your phone in your pocket and that's what I do. I'm taking a shower, I go outside, my phone is in my pocket. So now if my husband is outside, I can leave and feel safe that in case anything happens he can call me or push the star button and get help.
He doesn't know how to use all these technology. On my other phone, I have all my contacts and on his phone, we just have my two sons, my daughter and my cell on there and that's all we need. I could have gotten Metro for the same amount $30 a month, but he doesn't use it for anything else other than for me to call him or him to call me if I'm not here or his kids or 911.
He's got a little case that he hangs around his neck or he'll put it in his pocket. The only thing I didn't like was that if he calls in on that number he gets charged, but he's got 200 minutes a month and can see how many he's used. We checked the bill the other day and it says he's only used the Jitterbug phone for two minutes because he only uses it for A to B or emergency. So I'm just going to ride it out, see how it pays off in the long run, but so far so good.
MINOR HILL, TENNESSEE -- My husband (before he passed away) decided that we needed cell phones in case we needed to call each other if one of us was going, so we got in contact with Jitterbug. Since having it, we had fewer worries. One time, we had a wreck and I was able to call the guy using my Jitterbug to tow us in and I was also able to call the police. Also, when my husband was sick, I was able to call some of our people and let them know how he was doing and how I was doing.
I wasn't spending much time at home to use my landline, so I used it quite a bit while he was sick. He passed away in October and I had already changed it over. I had it upgraded to a minute-to-minute and I don't even use it. I had 30 minutes and then they rolled it over to 60 minutes if I didn't use them. I went up to 300 and some minutes and got a big telephone bill. He wasn't using his phone so I changed mine over to it so I could have it while I was in town to call my people who are all out of state.
I've thought about cancelling it and getting something more simple just to have something if I need it or go back to just a certain number of minutes instead of having to pay $70 a month. We had both of the phones on the 30 minutes for $39 and something. Also, I can't get service on it where I live. All I can do is use it when I'm on the road going somewhere so I'm not sure if I need to keep it. Other than that, the Jitterbug team have all been nice enough. They've all been very helpful in helping me to set my account up.
SUN CITY WEST, ARIZONA -- I knew my lease was up on my other phone and when a friend of mine showed me a Jitterbug ad, I thought that it looks like a very good price and a simple thing to use. It just seems to be a good thing for me. Compared to Verizon, which was a lot more expensive, Jitterbug is economical and easy to use. I use it for long distance or if I'm in the car going some place and need to get a hold of somebody. It works fine for me and I would highly recommend it to people in my situation.
SHADY COVE, OREGON -- My husband keeps one of our phones in his truck and we also have the landline but I'm out sometimes by myself and my granddaughter felt that I needed to have something I can carry with me when I'm alone. So aside from those two phones, I also got the Jitterbug and I appreciate it. I love this phone. But if I can't get through to anybody when I call customer service, it doesn't do me any good.
I've been trying to get a hold of them and nobody ever answers for about two weeks. When I got the phone, I didn't think that I needed that emergency number so I asked them to have it taken off. Then after I realized that I did need that number, I kept trying to call back to tell them to put it back on, and all I kept getting was a recording so I was really frustrated with it. I didn't know who else to contact. I keep cutting out the ads that they have in the Parade section of my paper, tried every single number on there and I can't get anything through the customer service.
MEMPHIS, TENNESSEE -- I like the monthly fee for the Jitterbug and it didn't cost me that much to buy it. But every now and then when I pick it up to use it, I unplug it and bring it over and it won't work. I kept thinking I either got a little idiot phone or I'm a little idiot myself and I can't figure out which one.
My sister-in-law also had a problem with hers and she thought when she was holding her phone that her finger was mashing one of the buttons on the side. I just talked to her the night before last and I said maybe that's what's wrong with mine. So I've been trying to make sure I don't mash it. She holds hers up at the top now and I'm going to try to do that too.