MARSHALL, NORTH CAROLINA -- I have a sight problem. Some of it is due to age, while some is due to the brain tumor I had a few years back. I've been having more problems lately and I couldn't even see the numbers on the phone to make a call. I got Jitterbug. It's one thing that's a little easier for me to deal with and far superior than my previous phone. I like the emergency number and the way that it's simple. The button is where you know it is and it's not crowded to get in against a bunch of other buttons. It's absolutely well-suited for its purpose. I've had other cellphones where I'd accidentally hit the wrong button and it was just absolutely total frustration.
However, being able to get a signal was a problem. I live in the mountains outside of Ashburn, North Carolina and when I'm at home, I don't get the strongest signal in the world but I get a signal. The other day, my phone went dead all of a sudden and I didn't know what was wrong so I called their customer service. I had to wait a little bit on the phone but the matter was taken care of very quickly. The technician that I had told me what to do and the phone was back up and running. And being that I'm really getting up there in age, I'm really kind of picky. But it was an excellent experience.
I tell people about Jitterbug, particularly if they're in my age range. The thing about it is who needs a telephone that's going to take the person to the moon and there's no need for it to be expensive. This fills the bill. It's easy to use, easy to see and not complicated. I'm really pleased with it.
MACON, GEORGIA -- One of my neighbors told me about Jitterbug, how nice the service was and recommended that I call them. I signed up for the phone and she received $25. I also received my $25 which was very sweet and nice. The phone is very helpful to senior citizens but I expected a phone with bigger numbers and not with all the ABC underneath them. I wanted to learn to text and I can't do that because the phone that I've got has the three letters on each number and it's hard for senior folks like me to get it right to do a text message. I'm 89 so I have problems that other people wouldn't have. It would take me 30 minutes to even say "I love you" on a text.
I think I put too much money on my Jitterbug. I have it simply to carry with me in the car when I'm away from my apartment and I use my home phone more often. So I need to talk to Jitterbug and see if I can cut back on my bill a little bit because I'm really not using my phone. I could do with less minutes and I understand that's my privilege and they'll do that for me.
But everything about my Jitterbug phone has been great. The people that I have dealt with have been excellent and as helpful and nice as they can be. Sometimes they get us old folks on the phone and it's hard to understand what we're trying to say but they were very patient and I have not had any problems at all with them. I also have confidence having my Jitterbug with me and I thank the Lord I've never had to use it. A lot of the senior citizens that are in this village that I live in have enjoyed their Jitterbug phones. I would recommend it to anybody.
VISALIA, CALIFORNIA -- I used AT&T before using Jitterbug, and the service was fine with both. But the cost is much more with AT&T and it's much more economical with the Jitterbug. Moreover, I do feel a little bit more confident with the 5Star. That medical alert button was not a basic feature, but an add-on. I can always do 911 to get emergency response, but the 5Star was a better feature.
The Jitterbug staff that I've dealt with have been excellent, wonderful, and very patient with me. Everybody that I've had contact with has actually gone way more and above what I had anticipated or even called about. They explained to me how to use the different features of the Jitterbug phone, including the camera and other things. They've been extremely helpful, and I appreciate that so much.
I feel rewarded in the customer service that I receive, and the functionality of the phone itself. Especially since I'm older and until recently I was completely computer-illiterate, but working with their service provider gave me the confidence to take a couple of computer classes. The only thing was when I initially signed up for the Jitterbug service, I failed to let them know that I was an AARP member, so I didn't get the discount for that. But aside from that, I would never go back to AT&T or any other cellphone provider because their service is not comparable to the service that I receive with Jitterbug.
I have recommended Jitterbug to friends of mine. I'm also a member of a minority group in my area, and a lot of the people in my ethnic group don't seem to use a cellphone, were truly unaware, or have been intimidated by the experience they had with other cellphone providers. So, I've explained to them how convenient and reasonably priced the Jitterbug phone is, and that the people there will help them and explain things to them, and so it's something that we're going to start using more.
SANTA ROSA, CALIFORNIA -- I like Jitterbug. I'm up in years and I have forgetful things and this works out great for me. It looks easier to use and it's a simple phone to work with. I just don't use it that much and I couldn't see paying a higher price for what little bit I use. This is just about what I need and I don't go into texting and all that good stuff.
I hit the emergency button by accident one time and it was in just a few minutes the customer service called me right back. They responded quickly and were there for me. They've been good. It does what I wanted it to do. I would recommend it to anybody that wants to do what I did and get away from all that other stuff.
CANON CITY, COLORADO -- We have Verizon for many years and my husband insisted on an iPhone but he had to know how to use it to appreciate it. I bought Jitterbug for him. I took away his iPhone and told him to have a flip phone. As far as reception and usage, it's been very good. The features and benefits of it are much easier for my husband to use so he likes it.
A couple of times when he first got it, even though he got the manual, he ended up with questions about how to set up the voicemail and the customer service has been very knowledgeable and easy to work with. They were very good and excellent. The only thing I wish is that it would buzz if we were to get 10 feet away from it so that my husband has to take it with him. But otherwise, it's been a great service. The price is very reasonable and the additional benefits that it has for older people are great.
CORSICANA, TEXAS -- I had a cell phone once and I couldn't get myself to work it. Jitterbug sounded like what I needed. I love it. It's simple to learn what to do. I'm no spring chicken and there's a lot of things I'm not familiar with but my two granddaughters that live near the city have helped me. It's easy to carry around and it's in my pocket now. One thing I like best was that the girls put the calls that I make out, record their name down on Jitterbug listing and the phone number behind it and all I have to do is mention the name and then mention, "Yes" which makes it easy. It's a perfect experience.
LONG PRAIRIE, MINNESOTA -- I got a smartphone that cost $300 but I got to activate that at Walmart and that would cost $45 per month. I had to pay so much for that it was just really paying through the nose. Jitterbug's a lot cheaper and it only cost $19.99. It's a nice phone, reasonable to have and it seems to be pretty reliable. It just serves me right. I carry it every day right in my top shirt pocket. If I had any issues with it, I called the customer service and then they told me what to do. They were helpful. I told anybody that would want a reasonable phone and a good one to go with Jitterbug.
MADISON, WISCONSIN -- The kids had gotten me some other alarm 'cause I live in a senior citizen home but the battery didn't seem to last. When they saw Jitterbug, they got it for me and told me that I got the emergency thing now if I need it. I bumped it one day, and I didn't know it. I took a walk in the building, which was pretty large walking around.
When I came back to my apartment, there was an ambulance outside the door and nobody around it. I said, "What the heck is this?" I opened the door to my apartment and I had two paramedics, three fire fighters, and the building manager. "Where are you man?" I told them that I was just walking the halls then up and down the stairs.
Now, I'm very careful when I close it in the morning. I knew one time somebody wanted to look at a picture on my phone and I didn't know the person pushed it but I got that one straightened out. I told the Jitterbug people about it, so I know it works. I usually got it in my pants pocket, I don't like putting it on my belt although I have carried it that way. It's good so far and I'm happy.
HENRYETTA, OKLAHOMA -- We had AT&T before and I liked it because it was tiny but it got to where my eyes couldn't see the letters. Then I saw the Jitterbug advertisement on TV and in the magazine and I purchased one. We don't use the Jitterbug much as we don't like making phone calls. We liked it and only really got it because if we're in the car and something happens we could push that special button in the front. It also had big letters as my husband doesn't see very well, so that's real good.
I've only made two calls on it since I've had it. I'm older and I don't learn quick enough. I'm kind of lazy and get a little scared with electronics stuff. I take some pictures with it though. I have to go over it each time 'cause it'll be a month or so where I haven't touched it but it comes back to me.
I talked to the customer service when I changed my minutes. It was about 400 and we never made phone calls, so we got it down to 200 minutes which was about $10 and that was nice. I'm satisfied with it. We enjoy it when using it and I like taking pictures.
SAN LEANDRO, CALIFORNIA -- We're seniors and we have the Jitterbug for emergencies. I was looking for a little better pricing and I feel that I got a better price. Eventually, I preferred it over my old phone. It's a good phone and I like it. I use it when I call my brothers and they always answer, which means that the phone is working. We hardly use the phone except for that, so I was trying to think if there's a way we could cut down on the bill and make it less.
One time, I was asking different things 'cause I wasn't sure how to use the phone and the young fellow was nice and very helpful. Having the Jitterbug phone is like playing baseball. You wouldn't be very happy if you only have one ball. But if you have one in your back pocket, you always have something to rely on and you're still going to be in the ball game. So I would feel I'm always in the ball game with their service and it gives me peace of mind. It's a lifeline for us. We know we've got it and it's going to be there when we need it. I just have to remember to keep it charged. I'll suggest the Jitterbug to friends.