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Jitterbug

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4.4 out of 5, based on 119 ratings and
130 reviews & complaints.
(844) 611-0413
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Let us help you stay connected to those who matter in your life. We want you to be prepared for any situation, especially when you leave your home. We have created the Jitterbug cell phone specifically for seniors, and choosing the one you need couldn’t be easier. Our phones are crafted to help users by providing large buttons for easier dialing and assuring conversations are loud and clear. Get the conversation started by calling today!
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Company Profile
Jitterbug
1998 Ruffin Mill Road
Colonial Heights, VA 23834
1-888-666-0382 (ph)
www.jitterbugdirect.com
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StarStarStarStarStarBy -
Rating: 5/51

MINOR HILL, TENNESSEE -- My husband (before he passed away) decided that we needed cell phones in case we needed to call each other if one of us was going, so we got in contact with Jitterbug. Since having it, we had fewer worries. One time, we had a wreck and I was able to call the guy using my Jitterbug to tow us in and I was also able to call the police. Also, when my husband was sick, I was able to call some of our people and let them know how he was doing and how I was doing.

I wasn't spending much time at home to use my landline, so I used it quite a bit while he was sick. He passed away in October and I had already changed it over. I had it upgraded to a minute-to-minute and I don't even use it. I had 30 minutes and then they rolled it over to 60 minutes if I didn't use them. I went up to 300 and some minutes and got a big telephone bill. He wasn't using his phone so I changed mine over to it so I could have it while I was in town to call my people who are all out of state.

I've thought about cancelling it and getting something more simple just to have something if I need it or go back to just a certain number of minutes instead of having to pay $70 a month. We had both of the phones on the 30 minutes for $39 and something. Also, I can't get service on it where I live. All I can do is use it when I'm on the road going somewhere so I'm not sure if I need to keep it. Other than that, the Jitterbug team have all been nice enough. They've all been very helpful in helping me to set my account up.

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StarStarStarStarStarBy -
Rating: 5/51

MODESTO, CALIFORNIA -- I had AT&T before and I absolutely hated it. It didn't work half the time and it was difficult to use. I'm 63, can't read the tiny displays on some of these phones and got fed up with it. My mother had Jitterbug for ages and eventually, I decided to try it myself. In my whole day-to-day life, I find it a lot easier to talk to people on the phone with Jitterbug. I've also had some very nice interactions with the customer service and they helped me set up a password so I could do things like set up my phone book and that's cool.

I had a little trouble setting up the phone though and this is a tip I'd pass along to anybody. If you're going to set up for the phone first time, it might not be a bad idea to take it outside like in your backyard. It worked great once I took it outside and of course it works fine around my house now. In fact, I have no complaints about the signal. It's usually very clear. Even when I'm walking around my mother's house, there are no drop outs or noticeable phase distortion, so I'm happy with it.

With the service and the phone, I would recommend it to anybody. I like that it is just a telephone because that's what I wanted. I love my internet friends but I don't want to take them to lunch with me. I live next door to my mom, have my own network so I can wander over to several different computers and be on the internet whenever I want.

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StarStarStarStarStarBy -
Rating: 5/51

TIMONIUM, MARYLAND -- My mother was admitted into long-term care and they had a wired phone specifically designed for the hearing impaired that didn't work in general. And when they fixed it, she couldn't hear anything, so I figured I'd give Jitterbug a try. She can hear better on it within her limitations because she's very hard of hearing.

Compared to her previous provider, this one's portable. It's also a red phone, kind of cute and she likes that. She's 95 years old, had trouble figuring out the auto dial, but she just dials the regular numbers. Now she is able to contact me by phone, which is a mixed blessing. Sometimes I don't want to hear what she's contacting me about. But she takes calls from my out-of-state siblings and it has kept her in touch with people.

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StarStarStarStarStarBy -
Rating: 5/51

NEW PORT RICHEY, FLORIDA -- My wife has been ill for the last couple of years and she needs to be in contact so she needed to have a phone. She had one of those throwaway cellphones a couple of years ago, and sometimes it worked and sometimes it didn't so we needed something more reliable. Apparently, everybody we talked to was pretty satisfied with Jitterbug. That particular phone is nice and small, easy to operate and so far, it has worked well. Since using it, she has more independence and fewer worries.

We had to call the Jitterbug team a couple of times to get some firsthand information about operating the phone and they were very helpful. We couldn't ask for anything better. We like Jitterbug so much that I'm thinking about getting one for myself and just eliminate the home phone.

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StarStarStarStarStarBy -
Rating: 5/51

OMAHA, NEBRASKA -- When we went to Best Buy, they had a Jitterbug that we could look at and it was exactly what my mom was looking for. She had a flip phone that she couldn't figure out. She just moved to Nebraska from Colorado and the ladies she would meet in her apartment building would pick her up and take her to places, and she had no idea where she was. I said she needs a phone so I know where she is. It's my safety blanket that when she leaves, she has a phone that I know she could use.

She loves Jitterbug and has no problems using it. She can see the numbers without putting her glasses on. If she ever needs to have Jitterbug's next level service that the people offered, I would definitely do that with her. It would give me peace of mind to know that she has her cell phone on her at all times in case she falls down. Additionally, the reps from Jitterbug have been wonderful. A few months ago, my mom changed bank account numbers so we had to get switched over with the automatic payment. The process went smoothly and we appreciated how easy it was. It's been a great experience.

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StarStarStarStarStarBy -
Rating: 5/51

GRANTS PASS, OREGON -- I wanted a basic phone and I could push a button and get someone to help me, so I got Jitterbug. They're a billion times better than the other cell phone provider I used before. It's easy and convenient. They call me and remind me of my medicine. I had a heart attack one time, I just pushed that start button and I had an ambulance here. It was great. Since using Jitterbug, I'm a little more independent because I can just take it with me and I know if anything happens, I can just push the button. I've recommended the phone to several people.

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StarStarStarStarStarBy -
Rating: 5/51

SANFORD, NORTH CAROLINA -- I'm enjoying my experience with Jitterbug. Prior to using it, I had a little cell phone from a different provider, which was aggravating. Jitterbug is much more convenient for me since the letters and the yes and no buttons are larger.
Since I have two friends who usually call me on my cell, this is the first time I've ever kept one on all the time. Then, Jitterbug's representatives called me lately when they saw I had gotten a call from somebody. I knew that call was a scam so I hung up, but they wanted to be sure that I knew it was a scam because it's one of those that came out of Jamaica, and they have been doing scam for years.

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No One Answers Any of the Phone Numbers Posted.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KANSAS -- I've tried to register my new Jitterbug phone on Sunday and could not activate from the website. I kept getting error messages. So I tried calling and after 10 minutes on hold I hung up and tried Monday. I got a very pleasant person who of course, tried to upsell me on lots of thing. I finally got the info and set up the phone to charge and remembered that she had not told me what my phone number would be so I tried to call back. I tried 5 different numbers listed on the various Jitterbug affiliated websites and not one of them answered. I wasn't put on hold. The numbers just rang and rang and finally hung up on me.

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StarStarStarStarStarBy -
Rating: 5/51

GAITHERSBURG, MARYLAND -- Jitterbug is better compared to my previous provider. However, I keep getting text messages from an unknown party in the state of Oregon. It happens several times a week and I never get a hold of the party. Jitterbug said, “Do you want me to call them?” And I said, “Yes,” and then they don't answer. I called customer service a couple of times but they just passed it off and I gave them the phone number. They asked me to take the call or to call them back. I've tried but it doesn't work. Other than that, Jitterbug is easy to use.

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StarStarStarStarStarBy -
Rating: 5/51

NEW YORK, NEW YORK -- I love Jitterbug. When I go out, I know that I have a phone. I can alarm it and can make telephone calls. It means so much to me because I'm going 95 years of age and I need all the help I could get. When I go out, I have to call cabs because I don't drive anymore. I'm getting top notch service from Jitterbug. Their team is very helpful. I also don't have to be paying on the pocket in case I wanted to replace my minutes. I'm very satisfied and would recommend it. My only concern was one call where the volume was very low.

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