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Jitterbug

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4.4 out of 5, based on 117 ratings and
128 reviews & complaints.
(844) 611-0413
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Let us help you stay connected to those who matter in your life. We want you to be prepared for any situation, especially when you leave your home. We have created the Jitterbug cell phone specifically for seniors, and choosing the one you need couldn’t be easier. Our phones are crafted to help users by providing large buttons for easier dialing and assuring conversations are loud and clear. Get the conversation started by calling today!
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Company Profile
Jitterbug
1998 Ruffin Mill Road
Colonial Heights, VA 23834
1-888-666-0382 (ph)
www.jitterbugdirect.com
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StarStarStarStarStarBy -
Rating: 5/51

OMAHA, NEBRASKA -- When we went to Best Buy, they had a Jitterbug that we could look at and it was exactly what my mom was looking for. She had a flip phone that she couldn't figure out. She just moved to Nebraska from Colorado and the ladies she would meet in her apartment building would pick her up and take her to places, and she had no idea where she was. I said she needs a phone so I know where she is. It's my safety blanket that when she leaves, she has a phone that I know she could use.

She loves Jitterbug and has no problems using it. She can see the numbers without putting her glasses on. If she ever needs to have Jitterbug's next level service that the people offered, I would definitely do that with her. It would give me peace of mind to know that she has her cell phone on her at all times in case she falls down. Additionally, the reps from Jitterbug have been wonderful. A few months ago, my mom changed bank account numbers so we had to get switched over with the automatic payment. The process went smoothly and we appreciated how easy it was. It's been a great experience.

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StarStarStarStarStarBy -
Rating: 5/51

GRANTS PASS, OREGON -- I wanted a basic phone and I could push a button and get someone to help me, so I got Jitterbug. They're a billion times better than the other cell phone provider I used before. It's easy and convenient. They call me and remind me of my medicine. I had a heart attack one time, I just pushed that start button and I had an ambulance here. It was great. Since using Jitterbug, I'm a little more independent because I can just take it with me and I know if anything happens, I can just push the button. I've recommended the phone to several people.

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StarStarStarStarStarBy -
Rating: 5/51

SANFORD, NORTH CAROLINA -- I'm enjoying my experience with Jitterbug. Prior to using it, I had a little cell phone from a different provider, which was aggravating. Jitterbug is much more convenient for me since the letters and the yes and no buttons are larger.
Since I have two friends who usually call me on my cell, this is the first time I've ever kept one on all the time. Then, Jitterbug's representatives called me lately when they saw I had gotten a call from somebody. I knew that call was a scam so I hung up, but they wanted to be sure that I knew it was a scam because it's one of those that came out of Jamaica, and they have been doing scam for years.

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No One Answers Any of the Phone Numbers Posted.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KANSAS -- I've tried to register my new Jitterbug phone on Sunday and could not activate from the website. I kept getting error messages. So I tried calling and after 10 minutes on hold I hung up and tried Monday. I got a very pleasant person who of course, tried to upsell me on lots of thing. I finally got the info and set up the phone to charge and remembered that she had not told me what my phone number would be so I tried to call back. I tried 5 different numbers listed on the various Jitterbug affiliated websites and not one of them answered. I wasn't put on hold. The numbers just rang and rang and finally hung up on me.

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StarStarStarStarStarBy -
Rating: 5/51

GAITHERSBURG, MARYLAND -- Jitterbug is better compared to my previous provider. However, I keep getting text messages from an unknown party in the state of Oregon. It happens several times a week and I never get a hold of the party. Jitterbug said, “Do you want me to call them?” And I said, “Yes,” and then they don't answer. I called customer service a couple of times but they just passed it off and I gave them the phone number. They asked me to take the call or to call them back. I've tried but it doesn't work. Other than that, Jitterbug is easy to use.

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StarStarStarStarStarBy -
Rating: 5/51

NEW YORK, NEW YORK -- I love Jitterbug. When I go out, I know that I have a phone. I can alarm it and can make telephone calls. It means so much to me because I'm going 95 years of age and I need all the help I could get. When I go out, I have to call cabs because I don't drive anymore. I'm getting top notch service from Jitterbug. Their team is very helpful. I also don't have to be paying on the pocket in case I wanted to replace my minutes. I'm very satisfied and would recommend it. My only concern was one call where the volume was very low.

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StarStarStarStarStarBy -
Rating: 5/51

KENNEWICK, WASHINGTON -- Jitterbug is my first cell phone and I only got it for emergencies. My mother also lives with me so when I go somewhere, I have to always make sure that she has a phone nearby her so that I can call and check in. I'm thinking of changing the plan because I have too many minutes and I don't use the phone much. I'm also getting some text messages from I don't even know who and noticed that I was being charged for those. I didn't ask for anybody to text me and don't understand if I'm being charged for opening it. But overall, I'm very satisfied with Jitterbug.

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StarStarStarStarStarBy -
Rating: 5/51

CLEVELAND, TEXAS -- I had been in the hospital and was sick. When I got out, my niece suggested that I get a Jitterbug because it was easier to use and I'm really pleased with it. The lady that helped me was the nicest thing. She was willing to do everything she could to get me to understand how to work it. I'd recommend Jitterbug to others. I actually have been trying to get my sister-in-law to get her one. I told her she really did have that star on there so that in case she needed someone, all she had to do was push that button.

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StarStarStarStarStarBy -
Rating: 5/51

APOPKA, FLORIDA -- I like the Jitterbug phone and enjoy it. I'm 88 years old. I go to the doctor so much and I have to have something on me in case I break down. I would recommend them especially to people our age. I'm in the 80 bracket and I never know when I need the emergency on it which is very important. However, I still don't know a couple of things on how to work it like I have phone numbers in there that they put in for me when I bought it and I can get the first phone number but not the second phone number back on. I better call somebody to get some help with it and maybe they can explain it to me better.

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StarStarStarStarStarBy -
Rating: 5/51

GLENS FALLS, NEW YORK -- I had Jitterbug for two years back around five years ago and I liked it. But then, Jitterbug got expensive and it's getting more expensive. My experience with them is great except that I keep hitting the button and have hurt myself as it's in such an awkward place. I carry it around with me so if I fall down, I can use it because I live alone.

Jitterbug's service is terrific. It's easy to use even for older people like me who have trouble with things. I have had five other cell phones and have hated all of them and not used any of them in the end because I couldn't make them work. Jitterbug is to the point and I can do it and don't have to worry about it.

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