ALTUS, OKLAHOMA -- I have a brother and a sister-in-law who are in an assisted living facility in San Angelo, Texas. We had a carrier for them, Verizon, and that had gotten expensive. When I happened to see an ad for Jitterbug, I gave them a call. That began the process. At the beginning, there was a ton of calls. We had a lot of difficulties getting the phone that I wanted and everything put together. That was not necessarily the fault of anybody, though. Their reps were absolutely phenomenal. Every time I called about anything, it was perfect communication in trying to work out the process that we needed to at that point.
There were two or three major issues that we got into. One of those had to do with the fact that I was ordering the phone through my name for my brother. I'm his power of attorney. The other part was we had some issues with the phone. When we started out, we knew we had the operator assist. It was a mess. There were issues of getting that to work the way we needed it to work. We went through two or three levels/tiers to get that done.
My brother's nearly blind but his hearing is fine. But even with the big numbers in Jitterbug, he still has issues seeing them. We were trying to avoid having him to punch any buttons at all. We'd have different problems going on if he hit the wrong button. Somewhere along the way, we finally decided that when he opened the flip phone up, an operator would automatically come on. This went on for the first two months.
He felt like that person was right there in the room talking to him. It blew his mind that there was a person communicating because he had phenomenal issues as far as the Verizon phone was concerned. Theirs was automated and he talked to it like it was a real person, but it never answered back. With the operator in this case, he had the support that he needed. That's a major element in the success of this phone.
Once we got that done and got through the preliminary process, Jitterbug has become the best thing that an older person could use that I've ever seen. We've been with them less than a year at this point. I checked the other day and my brother makes 15-20 phone calls a month. It's totally successful that's why I have recommended it to others.
GRAND ISLAND, NEBRASKA -- I really like my Jitterbug. It has a camera on it which I'll never use, but I like it a lot. I like the big buttons and I can see everything. I had an iPhone but it was too much. I don't use Twitter, I don't text, and all I wanted was a telephone. I saw Jitterbug and it was so simple so I contacted them.
Before using Jitterbug, I used AT&T and they are way too expensive. I haven't found any place I can't go with the Jitterbug, but I haven't done as much traveling lately. It wasn't true of my iPhone - I could not get a reception on my phone in the LA Basin at all and in some parts of California. So far, I've called using my Jitterbug all over the place in Alaska, California, and other places and I've not had any trouble. So, I'm really pleased with it. It's simple, easy to understand, the price is reasonable, and billing is quick.
I don't use my Jitterbug that much, but carry it in my purse and I like the convenience of having it wherever I am. Also, it holds a good charge. I use it more than I did my iPhone. It's smaller and easier to use, so I use it quite a bit more when I'm out shopping and I need to call the house and see what we have or what we wanted.
The customer service team have been really helpful in setting up the phone, and since I got it operational, I really haven't had to contact customer service at all. I signed up for that emergency service and they're always texting me to eat more grains and fruit and all that kind of stuff. I recommended my roommate and she signed up for the same thing, and the same phone on the same day.
FORT WORTH, TEXAS -- I worked at the hospital where they would see a lot of incidents where people would lay on the floor for two days because nobody could get a hold of them. So I always tell my girl friends (we're all 75) that they need to always have their cellphones on them in case something happens. And sure enough some of them have had experiences and they said "Thanks to you, you told us to keep our phones on, I was able to call 911 or call my kids".
I always have my cellphone in my pocket always. We had a landline phone at home but sometimes my husband likes to work on the yard so we got a Jitterbug. This way he knows in case he falls and I'm not here he can have his phone with him all the time. I also saw that it had that star button which he can just push in case something happens. One day, a couple of times by accident he pushed it and they called right away, which is good.
It's an issue to help others and ourselves. You never know when you're going to slip or fall and you should always have your phone in your pocket and that's what I do. I'm taking a shower, I go outside, my phone is in my pocket. So now if my husband is outside, I can leave and feel safe that in case anything happens he can call me or push the star button and get help.
He doesn't know how to use all these technology. On my other phone, I have all my contacts and on his phone, we just have my two sons, my daughter and my cell on there and that's all we need. I could have gotten Metro for the same amount $30 a month, but he doesn't use it for anything else other than for me to call him or him to call me if I'm not here or his kids or 911.
He's got a little case that he hangs around his neck or he'll put it in his pocket. The only thing I didn't like was that if he calls in on that number he gets charged, but he's got 200 minutes a month and can see how many he's used. We checked the bill the other day and it says he's only used the Jitterbug phone for two minutes because he only uses it for A to B or emergency. So I'm just going to ride it out, see how it pays off in the long run, but so far so good.
MINOR HILL, TENNESSEE -- My husband (before he passed away) decided that we needed cell phones in case we needed to call each other if one of us was going, so we got in contact with Jitterbug. Since having it, we had fewer worries. One time, we had a wreck and I was able to call the guy using my Jitterbug to tow us in and I was also able to call the police. Also, when my husband was sick, I was able to call some of our people and let them know how he was doing and how I was doing.
I wasn't spending much time at home to use my landline, so I used it quite a bit while he was sick. He passed away in October and I had already changed it over. I had it upgraded to a minute-to-minute and I don't even use it. I had 30 minutes and then they rolled it over to 60 minutes if I didn't use them. I went up to 300 and some minutes and got a big telephone bill. He wasn't using his phone so I changed mine over to it so I could have it while I was in town to call my people who are all out of state.
I've thought about cancelling it and getting something more simple just to have something if I need it or go back to just a certain number of minutes instead of having to pay $70 a month. We had both of the phones on the 30 minutes for $39 and something. Also, I can't get service on it where I live. All I can do is use it when I'm on the road going somewhere so I'm not sure if I need to keep it. Other than that, the Jitterbug team have all been nice enough. They've all been very helpful in helping me to set my account up.
SUN CITY WEST, ARIZONA -- I knew my lease was up on my other phone and when a friend of mine showed me a Jitterbug ad, I thought that it looks like a very good price and a simple thing to use. It just seems to be a good thing for me. Compared to Verizon, which was a lot more expensive, Jitterbug is economical and easy to use. I use it for long distance or if I'm in the car going some place and need to get a hold of somebody. It works fine for me and I would highly recommend it to people in my situation.
SANTA ANA, CALIFORNIA -- We're happy with our Jitterbug, and we've enjoyed it very much. We were back in the Midwest on vacation, in some remote areas where years before we could not get reception on our cell phone. When we changed to Jitterbug, we were able to get reception from North Central Iowa in a farming community and way up north in Minnesota, which is a hundred miles from the border at a cabin. We were in the remote woods and lake area, and we were very pleased that we could call out whenever we felt like it and had no problem.
I like Jitterbug much better than our previous provider. I like the big numbers and letters, and how it lights up. We're getting older and it really helps us to read it and use it better. We don't do much texting, though. With our Jitterbug, I have the assurance that it will be working when I need it. We're happy with the service we have. My brother, who is in Iowa, is also very happy with his Jitterbug phone and he's called several times, and says that the people at Jitterbug are very polite and helpful.
ELMONT, NEW YORK -- I'm a senior and I wanted a cell phone with larger numbers, which is for necessary calls, so I got a Jitterbug. Before using Jitterbug, I had a “pay as you go” cell phone and I was losing the minutes, and therefore, I was losing money on it. I don't use my Jitterbug that much, but it's good to know that I have it wherever I go. My kids can call me and leave a message on it. It is also for emergencies. We had a problem yesterday with the cable and I had no phone so it came in handy.
I've been busy, and I didn't get a chance to read all the features in the book. I use my Jitterbug mostly to call and take messages. A feature that it has is the 5-star button for emergencies, and thankfully, I haven't had to use it.
BERLIN, PENNSYLVANIA -- We're on Social Security and my husband's sick now and we just can't afford a Jitterbug. We use it just more for emergencies and don't really sit on it and talk. We talked to a lady who said, "You don't even use the minutes you have." and that we could get a cheaper rate. So she did lower it from a higher price to $14.99 for us. She was very friendly, helpful and nice since a lot of people doesn't want to bother with us because we're older. We're going good with Jitterbug. In fact, we've told other people how much cheaper it was and they were stunned.
CLINTONVILLE, WISCONSIN -- I like my Jitterbug. The family wanted the 5Star service to be able to know where I was if I needed help. But I couldn't work out how you could inform and get another person to call in case I'm in trouble. Anyway, my husband is at home all the time and you'd be able to get a hold of him, and he would be able to get a hold of my daughter who is the one who's mobile.
We had a different cellphone provider before and my Jitterbug is 100% better for me than my old cellphone. The only trouble is I don't know how to handle smartphones at all. But I was so happy that Jitterbug could let me call and do the things that I wanted to do. At first, I thought I'd only use my Jitterbug in the car when I was driving, but now I've started to talk to people on the phone too, which is a good thing as well, because Jitterbug offers 250 minutes a month and I haven't gone over that yet. I don't take long calls, but just pass information back and forth. I even found out how to text last Sunday, when I got some people who know how to use this feature to help me.
Physically, the Jitterbug is a nice phone to hold in your hand. Also, it isn't something that gets lost. I can put it in my pocket and I have pockets most of the time. I would recommend Jitterbug. It has been fun and enlightening and I am happy to have it.
DERRY, NEW HAMPSHIRE -- My wife likes the big numbers on her Jitterbug. She doesn't use it a lot but she really likes it. It's pretty simple, and she enjoys it. If I'm not home, she can call me. The only thing I don't like about it is that we have the plan for 600 minutes and she uses 300. If she goes over 600, they're going to charge her. They should just roll it over. She would never go over the 600 minutes but it's not right that if you go over one month, they'll charge so much a minute. If it happens, we'd go to another phone service.