ALTUS, OKLAHOMA -- I have a brother and a sister-in-law who are in an assisted living facility in San Angelo, Texas. We had a carrier for them, Verizon, and that had gotten expensive. When I happened to see an ad for Jitterbug, I gave them a call. That began the process. At the beginning, there was a ton of calls. We had a lot of difficulties getting the phone that I wanted and everything put together. That was not necessarily the fault of anybody, though. Their reps were absolutely phenomenal. Every time I called about anything, it was perfect communication in trying to work out the process that we needed to at that point.
There were two or three major issues that we got into. One of those had to do with the fact that I was ordering the phone through my name for my brother. I'm his power of attorney. The other part was we had some issues with the phone. When we started out, we knew we had the operator assist. It was a mess. There were issues of getting that to work the way we needed it to work. We went through two or three levels/tiers to get that done.
My brother's nearly blind but his hearing is fine. But even with the big numbers in Jitterbug, he still has issues seeing them. We were trying to avoid having him to punch any buttons at all. We'd have different problems going on if he hit the wrong button. Somewhere along the way, we finally decided that when he opened the flip phone up, an operator would automatically come on. This went on for the first two months.
He felt like that person was right there in the room talking to him. It blew his mind that there was a person communicating because he had phenomenal issues as far as the Verizon phone was concerned. Theirs was automated and he talked to it like it was a real person, but it never answered back. With the operator in this case, he had the support that he needed. That's a major element in the success of this phone.
Once we got that done and got through the preliminary process, Jitterbug has become the best thing that an older person could use that I've ever seen. We've been with them less than a year at this point. I checked the other day and my brother makes 15-20 phone calls a month. It's totally successful that's why I have recommended it to others.
GRAND ISLAND, NEBRASKA -- I really like my Jitterbug. It has a camera on it which I'll never use, but I like it a lot. I like the big buttons and I can see everything. I had an iPhone but it was too much. I don't use Twitter, I don't text, and all I wanted was a telephone. I saw Jitterbug and it was so simple so I contacted them.
Before using Jitterbug, I used AT&T and they are way too expensive. I haven't found any place I can't go with the Jitterbug, but I haven't done as much traveling lately. It wasn't true of my iPhone - I could not get a reception on my phone in the LA Basin at all and in some parts of California. So far, I've called using my Jitterbug all over the place in Alaska, California, and other places and I've not had any trouble. So, I'm really pleased with it. It's simple, easy to understand, the price is reasonable, and billing is quick.
I don't use my Jitterbug that much, but carry it in my purse and I like the convenience of having it wherever I am. Also, it holds a good charge. I use it more than I did my iPhone. It's smaller and easier to use, so I use it quite a bit more when I'm out shopping and I need to call the house and see what we have or what we wanted.
The customer service team have been really helpful in setting up the phone, and since I got it operational, I really haven't had to contact customer service at all. I signed up for that emergency service and they're always texting me to eat more grains and fruit and all that kind of stuff. I recommended my roommate and she signed up for the same thing, and the same phone on the same day.
MINOR HILL, TENNESSEE -- My husband (before he passed away) decided that we needed cell phones in case we needed to call each other if one of us was going, so we got in contact with Jitterbug. Since having it, we had fewer worries. One time, we had a wreck and I was able to call the guy using my Jitterbug to tow us in and I was also able to call the police. Also, when my husband was sick, I was able to call some of our people and let them know how he was doing and how I was doing.
I wasn't spending much time at home to use my landline, so I used it quite a bit while he was sick. He passed away in October and I had already changed it over. I had it upgraded to a minute-to-minute and I don't even use it. I had 30 minutes and then they rolled it over to 60 minutes if I didn't use them. I went up to 300 and some minutes and got a big telephone bill. He wasn't using his phone so I changed mine over to it so I could have it while I was in town to call my people who are all out of state.
I've thought about cancelling it and getting something more simple just to have something if I need it or go back to just a certain number of minutes instead of having to pay $70 a month. We had both of the phones on the 30 minutes for $39 and something. Also, I can't get service on it where I live. All I can do is use it when I'm on the road going somewhere so I'm not sure if I need to keep it. Other than that, the Jitterbug team have all been nice enough. They've all been very helpful in helping me to set my account up.
SUN CITY WEST, ARIZONA -- I knew my lease was up on my other phone and when a friend of mine showed me a Jitterbug ad, I thought that it looks like a very good price and a simple thing to use. It just seems to be a good thing for me. Compared to Verizon, which was a lot more expensive, Jitterbug is economical and easy to use. I use it for long distance or if I'm in the car going some place and need to get a hold of somebody. It works fine for me and I would highly recommend it to people in my situation.
SUN PRAIRIE, WISCONSIN -- I bought this Jitterbug phone specifically because it had the GreatCall alert system with the emergency button on it, which is a good idea. I've talked to the GreatCall people. They were good and told me how to operate the Jitterbug phone. Fortunately, I haven't had to use the emergency feature yet, but it's there and I like it as a cellphone too, so I've used it as a cellphone so far. I had a different cellphone provider before I got the Jitterbug, but my previous cellphone didn't have the alert system and it was strange and very difficult to dial. The Jitterbug phone is easier to dial and I'm very satisfied with it. So far, so good. It's a good product.
PALMER, TEXAS -- My mother had wanted a phone for a while, and I tried to fix her up with several smartphones and she could never work them. The very last smartphone that I got her was the last straw. She couldn't even make phone calls on it or anything, so she investigated, went looking on Amazon, and found Jitterbug. She's comfortable with her Jitterbug. She's making phone calls on it and hasn't had any problems that I know of. My mother has called the people at Jitterbug about a couple of things, and as far as I know, she's gotten good help over the phone through the customer service.
RAMER, ALABAMA -- We've had Verizon for a long time and half the time, we can dial a number and it wouldn't go through. It was aggravating. With Jitterbug, the only good thing I can say is that the numbers are large. We're very disappointed. Somebody who had the previous number owed a bill and we get at least two calls a day. I'm a retired employee of a telephone company, and we never assign a phone for at least a year after somebody else gave it up. I can hear if I want to call on the Jitterbug but we're disgusted with getting the calls. We can't get it cut off. There ought to be a place to cut it off, and they don't cut it off.
MADISON, NORTH CAROLINA -- I set up the Jitterbug phone for my husband because he complained so much about the iPhone 5 he had that he didn't like. I bought Jitterbug, called the service, and they fixed it and turned it on. He's been great with it ever since. He has not liked every other phone that he's had, but when I bought him the Jitterbug, he said he loves the phone and that he can hear better with it. He also said that it's easy to use. It's got the big letters and numbers so he can dial with no problems. He drives a truck and he carries the phone with him. So he has it with him day and night. He's been very satisfied with Jitterbug.
HILLSBOROUGH, NEW JERSEY -- We needed a new phone and Jitterbug sounded good from what I read in the AARP Bulletin. My husband and I shared a cellphone and it was very old and we forgot to renew the minutes. So it was time to make a change. The Jitterbug is much easier to use. I got the flip phone. The numbers are bigger and the whole system is very easy to use with the yes-no buttons and the voicemail. I also have the 5Star service which luckily, I haven't had to use but it's good to know it's there.
Customer service helped me set up the phonebook when I first purchased the phone, which was wonderful. In a way, I feel more secure with the Jitterbug. Like if we're going someplace and there's a possibility one of the children has to reach us, I feel more secure that the call is going to go through and I'll hear the phone when it rings. I love it and we're very pleased with it.
FT MITCHELL, KENTUCKY -- My son works with computers for his employment and he recommended the Jitterbug phone to me. He said it would probably suit my needs. I used Sprint, and I like Jitterbug a whole lot better. Sprint was trying to pressure me to get what they called a data program which meant internet stuff on the phone. I wanted an inexpensive, basic phone service and none of that extra foo-foo stuff.
The Jitterbug serves my needs. I had made a phone call once to customer service because I originally didn't know how many minutes to have on my plan, and I had to have it reduced since I found that I didn't use anywhere near as much as I started out with. They were very helpful and pleasant. I have recommended the phone to some other people.