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Jitterbug - Page 2

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4.5 out of 5, based on 241 ratings and
252 reviews & complaints.
(844) 611-0413
Call now for more information
Let us help you stay connected to those who matter in your life. We want you to be prepared for any situation, especially when you leave your home. We have created the Jitterbug cell phone specifically for seniors, and choosing the one you need couldn’t be easier. Our phones are crafted to help users by providing large buttons for easier dialing and assuring conversations are loud and clear. Get the conversation started by calling today!
Company Profile
Jitterbug
1998 Ruffin Mill Road
Colonial Heights, VA 23834
1-888-666-0382 (ph)
www.jitterbugdirect.com
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StarStarStarStarEmpty StarBy -
Rating: 4/51

UNIVERSAL CITY, TEXAS -- My mother is 81 so it helped that Jitterbug have the big numbers which were easy to read. The price also seemed to be good at $25 a month. We were using Net10 before but she enjoys the Jitterbug better. Since we got it, she doesn't miss as many calls.

The service is better too because with her old phone sometimes, she's having a hard time when the doctor is trying to reach her and she couldn't understand it. We would look at it and it wouldn't show that a person called but the doctors would swear that they did. And then, my mom would say, "Well, I was right here. I didn't hear it." So there was a lot of confusion but there hasn't been any since she's had the Jitterbug. The quality and the sound of the phone is better than what she had on her old phone.

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StarStarStarStarStarBy -
Rating: 5/51

SIKESTON, MISSOURI -- We have a condo at the lake and we leave the Jitterbug there. We're not there all the time and before when we are, we can take the phone anywhere, use it in the house and move around with it. It really fits the needs we had. It's like an emergency back up phone since it works on Verizon's network, while our AT&T phones don't work on a Verizon network when we get out there and we don't get good cell coverage at all. The initial sign up was great and the rep answered all the questions. All that matters is it does work, it's simple and priced correctly. We are pleased and I told my daughter about it this weekend and she seemed to get one for her son.

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StarStarStarStarStarBy -
Rating: 5/51

FRANKLIN, NORTH CAROLINA -- My mother had the Mobile Alert, but she travels to Florida for some time with relatives there, or she's here at home, or we go to Chattanooga or Knoxville in Tennessee. So it's a pain in the neck when she's got to carry that machine with her. We had to call the Mobile Alert people every time she went some place and wasn't home. She needed a new cell phone anyway, so I checked into the Jitterbug phone, asked her to try it, and got this for her.

My mother has been very happy with her Jitterbug and the GPS. Wherever she is, all she's got to do is push the button if she has a problem. Moreover, the combination of the 5Star service and the cell phone all in one comes out more economical than having two separate things. The Jitterbug has been great and I love it. My siblings were also thrilled with my choice of getting the Jitterbug. I live downstairs from my mother, and she's comfortable if she's away from me, so her Jitterbug does make her a little more independent. We have recommended the Jitterbug phone to several of her elderly friends, and a couple of them are checking into getting it too.

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StarStarStarStarStarBy -
Rating: 5/51

LEWISTON, IDAHO -- A friend of mine told me about Jitterbug and she was so happy and enthused about it. My husband had passed away and I wanted something I could carry around with me. Jitterbug is a very good phone and phone service. I'm computer illiterate so it was really reliable and easy to work with. Since using it, I have fewer worries. Somebody would even say something that I felt threatened and I just call 911. I always have it on me - usually in my pocket, purse or on top of the neck of my shirt. It was very handy and safe.

They were always really nice and went out of their way to tell me what I needed to know to get answers that I needed. They're a good bunch. I would definitely recommend it. In fact, I've already recommended it to a person whose mother was like me with computers. I have a cheaper phone now and it's a little bit disappointing and more work. If I had a little bit more income I would not trade the Jitterbug at all.

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StarStarStarStarStarBy -
Rating: 5/51

CORONA, CALIFORNIA -- I used to have a very large cell phone. It was way too technical for me, so I gave the unit to my sister. But I still needed a cell phone of some kind for emergency reasons, so I got into Jitterbug and I've been happy with it. I use it once a month to call my wife and say, “I'm at Costco, if there's anything you need.” I used to golf a bit and sometimes I would be coming back late from a tee time and since my wife was expecting me to be home at a certain time, I would call her and let her know.

I'm really glad that there is a product like Jitterbug because I like the cost and the security of knowing that I have access if I need it. I'm 84 years old so it's just absolutely perfect for me in terms of not worrying about all kinds of technicalities and which buttons to push.

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StarStarStarStarStarBy -
Rating: 5/51

VANCOUVER, WASHINGTON -- Ever since cellphones came out, I've had AT&T and Verizon and just about all of them at one time or another because I've had cellphones for years. The Jitterbug phone works great. I like that the voice clarity is a lot better than the other phones I have. I've got hearing aids and it works really great with them. We're pretty well set up and we also got the 5-star. We go off running around on a trip and we take it with us. The phone is trouble-free so there's been no reason to even call customer service.

My wife loves it too and uses it a lot. Sometimes she gets on it and talks for a whole hour. I'm satisfied with Jitterbug and I have recommended them to other people especially those who have phones from other companies but don't know how they work. Jitterbug is straightforward and flawless to operate for older people especially. I also like their web page where I can go in and change my phone numbers and add phone numbers and people, which works really smooth.

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StarStarStarStarStarBy -
Rating: 5/51

STERLING HEIGHTS, MICHIGAN -- Jitterbug seemed nice and easy to use which I like. The price is good and it was a flip phone which I wanted to get so I got it. I had NET10 and didn't like it - the service wasn't all that great. I like the idea of having a phone on me all the time. When I go to my daughter and son-in-law's place, I have to call for them to open the gate to let me in. So as soon as I pull up, I flip my Jitterbug phone open, hit the button and I'm good to go. I also like the camera on it. I don't do text messaging but I can take pictures of my grandson and show them to my girlfriend. Everything's been good as far as their customer service is concerned.

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Do Not Buy the Jitterbug
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GREEN BAY, WISCONSIN -- I purchased an Jitterbug Flip for my father on May 6th and as of today May 16th I still do not have a working phone! They are now sending me my 4th flip phone. From the 15+ calls I've made to customer service, they were unable to activate the phones. Every time I called I received a different message on why it didn't work. Not one consistent message. Everything from "Yeah we know the flip has problems, we are doing a software update, we have to wait for the code to clear, yadda, yadda, yadda."

I have over 5 hours in call times from waiting for customer service to answer and trying to troubleshoot the problem. Today, they still could not activate the phone. This is ridiculous! From asking me to go outside in the road to activate the phone to standing on the patio. Really??? Your target market is the elderly! You expect someone to go out in the street with their walker? There is no way an elderly individual could navigate the crap that I have been trying to navigate the past 10 days!

In fact they told me this past weekend 5/14 that I would have to wait until Monday when technical support could clear a service code. What a joke. My father has been without a phone for 5 days!!! We bought the phone so he would have medical alert and an easy phone to make calls. DO NOT... I REPEAT DO NOT BUY A JITTERBUG! Go to your local carrier and purchase a phone. As of writing, 10 days post purchase we do not have a working phone! Run far away from purchasing a Jitterbug!!!

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StarStarStarStarStarBy -
Rating: 5/51

SUN PRAIRIE, WISCONSIN -- I bought this Jitterbug phone specifically because it had the GreatCall alert system with the emergency button on it, which is a good idea. I've talked to the GreatCall people. They were good and told me how to operate the Jitterbug phone. Fortunately, I haven't had to use the emergency feature yet, but it's there and I like it as a cellphone too, so I've used it as a cellphone so far. I had a different cellphone provider before I got the Jitterbug, but my previous cellphone didn't have the alert system and it was strange and very difficult to dial. The Jitterbug phone is easier to dial and I'm very satisfied with it. So far, so good. It's a good product.

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StarStarStarStarStarBy -
Rating: 5/51

PALMER, TEXAS -- My mother had wanted a phone for a while, and I tried to fix her up with several smartphones and she could never work them. The very last smartphone that I got her was the last straw. She couldn't even make phone calls on it or anything, so she investigated, went looking on Amazon, and found Jitterbug. She's comfortable with her Jitterbug. She's making phone calls on it and hasn't had any problems that I know of. My mother has called the people at Jitterbug about a couple of things, and as far as I know, she's gotten good help over the phone through the customer service.

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