MILFORD, CONNECTICUT -- I like my Jitterbug phone, and so far, my experience has been very good. I had a problem with the phone and they called up and straightened it out. The people at Jitterbug were ahead of the problems with the phone. They described what was wrong and told me how to fix it. It was just a matter of taking the battery out and putting it back in again and the phone has been working fine ever since.
The first phone I got was from Consumer. It died so they gave me a second phone and it was too small. I was having too much trouble with numbers and everything on it. They wanted to charge me $100 for another phone and I didn't want any of the fancy ones. And that's the only other ones they had so I dropped them. I saw the Jitterbug in the AARP magazine and it looked like it was much better and much easier to use and it is.
BRANSON, MISSOURI -- I had the 5 Star service long enough to attempt ONE call for help and the "technician" who answered must have been a dropout from a burger joint and/or the Post Office. He knew ONLY how to run a checklist, and since my problem was not in the top five or familiar to him he wanted answers to ALL the printed questions before he could even listen to my problem. Then the idiot couldn't get the message when I hung up on him and called the nurse hotline at my nearby hospital. He kept calling me back and clogging up my phone line when I had told him repeatedly to cease and desist.
I terminated the 5 Star service immediately after that call and my Jitterbug experience since has been generally good to excellent. My recommendation to everyone is to have the numbers for a good nurse hotline and a poison control center close at hand and to avoid anything to do with 5 Star at all costs.
LYNNWOOD, WASHINGTON -- My daughter said that the Jitterbug looked like a pretty good deal. So she went off and got me one. It works good most of the time. Once a month we get a deal indicating how many minutes we have left. The phone also has a flashlight, which is very bright, and it's nice to know that it's there if I ever need it. Once in a while we have a power outage and it would sure be handy to have. The phone, however, is a little hard to get to do what I want it to. Sometimes when I utilize the phone book where I've got about six speed dials, the phone doesn't hit the center exactly as I want it to. It could be that it wasn't fully charged because I put it on the charger and got it charged fully and it seemed to be working all right.
DAWSONVILLE, GEORGIA -- I like the Jitterbug phone but I live in a secluded spot where I am surrounded by trees and I can't use it much. They don't have enough towers here and the trees block the signal right off. Once in a while I can get a call out or if I'm out shopping then I can use it.
The large buttons are great. With my other phone, if I don't automatically know a number, my daughter has written all the numbers down for me in big black numbers so that I can use my phone. But with the Jitterbug, the numbers are so nice and big that I love it. I would recommend it to anybody that needs something to help them see better. However, every time I pay my bill I only get the 200 minutes and they don't roll over. The first month, they did but after that they kept taking the minutes away.
WINCHESTER, VIRGINIA -- People I know talk about how much they like their Jitterbug. I have macular degeneration and I found out that the numbers on the Jitterbug were big enough that I could see on the phone and there was enough light that I could see it. Then, I saw it advertised in a magazine that we get so I decided to get one. I like my Jitterbug but I don't use it very much because I'm very much home-bound with my husband. I like it for when I leave the house and leave him here, then I can get in touch with him.
OLIVE BRANCH, MISSISSIPPI -- My mother is elderly and lives by herself and we decided on the phone because we didn't know whether the necklace or bracelet thing would be something that she would wear. The phone would serve a better purpose because she could use it to call the family and for long distance. She had used a different cell phone, an extra one on our AT&T program that we were just letting her use and after we decided that she needed something to be able to get in contact with emergency services if she needed it, we chose the Jitterbug.
They give me some peace of mind. We have used their emergency service once and it was wonderful. Anyone with an elderly parent who is already familiar with using a cellphone would be much better served by having a Jitterbug rather than a personal alert necklace.
FRANKLIN, TENNESSEE -- My mom had an AT&T prepaid phone and a LifeStation unit at home and I figured I could get a phone that had the same quality and ability to have an emergency call button. Jitterbug has that 5Star call button which is the reason I went with them. It's like getting that LifeStation plus a cellphone. It's much better because the phone itself is easier to use and the numbers are in the phone book. She has the 5Star button available to her all the time, at home or when she goes out, and the phone quality is good as well.
The Jitterbug team was wonderful. I was going to do things online but it was just easier to call. Someone helped me order the phone and they explained all about it and set it up. The phone came ready to use. Everything, from the customer service people getting us started, to the payment since we have the auto pay, was easy. It's been a very positive experience and it's good to recommend them to a friend.
MIDDLETOWN, OHIO -- I like Jitterbug and the big buttons were something I needed as I'll be turning 84. However, it takes a while for it to come on. I've had to take the battery out a couple of times and reprogram it then it's alright for a while and does it again. It's brand new and I haven't had it that long so it shouldn't be the battery. It's just sometimes inconvenient because I'm not in a place where I could take the battery out. Outside of that, I really like Jitterbug. I used to have to go get the minutes and put that in and that was inconvenient all the time as I had to have somebody do it for me. So, this Jitterbug is good.
NEWARK, OHIO -- My friend has a Jitterbug and she said that she'd buy it for me. I said no but she said that chances are I won't buy it so that's how I got it. The phone is better and has a lot more things than my previous one. I really love it when it works. However, at my crucial time, when my husband was dying and I had to use a lot of it, it was down to 57 minutes but then it wouldn't even come on. I suspect that it was because of the minutes but then I had a hard time buying the minutes. When I called customer service, I couldn't even get through at all. Even my friend's was the same way so she pushed another button and got to that person. She told him what the problem was and they took care of it.
I had other people to call. My husband was at the hospital and I was trying to call his children but I couldn't get a hold of them so I borrowed my friend's phone. I called the seller, told him what was happening and he helped me. I was really grateful for that but I really was unhappy with Jitterbug at the time. I like the phone, but it was just that bad experience.
SHADY COVE, OREGON -- My husband keeps one of our phones in his truck and we also have the landline but I'm out sometimes by myself and my granddaughter felt that I needed to have something I can carry with me when I'm alone. So aside from those two phones, I also got the Jitterbug and I appreciate it. I love this phone. But if I can't get through to anybody when I call customer service, it doesn't do me any good.
I've been trying to get a hold of them and nobody ever answers for about two weeks. When I got the phone, I didn't think that I needed that emergency number so I asked them to have it taken off. Then after I realized that I did need that number, I kept trying to call back to tell them to put it back on, and all I kept getting was a recording so I was really frustrated with it. I didn't know who else to contact. I keep cutting out the ads that they have in the Parade section of my paper, tried every single number on there and I can't get anything through the customer service.