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Jitterbug - Page 2

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4.4 out of 5, based on 117 ratings and
128 reviews & complaints.
(844) 611-0413
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Let us help you stay connected to those who matter in your life. We want you to be prepared for any situation, especially when you leave your home. We have created the Jitterbug cell phone specifically for seniors, and choosing the one you need couldn’t be easier. Our phones are crafted to help users by providing large buttons for easier dialing and assuring conversations are loud and clear. Get the conversation started by calling today!
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Company Profile
Jitterbug
1998 Ruffin Mill Road
Colonial Heights, VA 23834
1-888-666-0382 (ph)
www.jitterbugdirect.com
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StarStarStarStarStarBy -
Rating: 5/51

KENNEWICK, WASHINGTON -- Jitterbug is my first cell phone and I only got it for emergencies. My mother also lives with me so when I go somewhere, I have to always make sure that she has a phone nearby her so that I can call and check in. I'm thinking of changing the plan because I have too many minutes and I don't use the phone much. I'm also getting some text messages from I don't even know who and noticed that I was being charged for those. I didn't ask for anybody to text me and don't understand if I'm being charged for opening it. But overall, I'm very satisfied with Jitterbug.

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StarStarStarStarStarBy -
Rating: 5/51

CLEVELAND, TEXAS -- I had been in the hospital and was sick. When I got out, my niece suggested that I get a Jitterbug because it was easier to use and I'm really pleased with it. The lady that helped me was the nicest thing. She was willing to do everything she could to get me to understand how to work it. I'd recommend Jitterbug to others. I actually have been trying to get my sister-in-law to get her one. I told her she really did have that star on there so that in case she needed someone, all she had to do was push that button.

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StarStarStarStarStarBy -
Rating: 5/51

APOPKA, FLORIDA -- I like the Jitterbug phone and enjoy it. I'm 88 years old. I go to the doctor so much and I have to have something on me in case I break down. I would recommend them especially to people our age. I'm in the 80 bracket and I never know when I need the emergency on it which is very important. However, I still don't know a couple of things on how to work it like I have phone numbers in there that they put in for me when I bought it and I can get the first phone number but not the second phone number back on. I better call somebody to get some help with it and maybe they can explain it to me better.

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StarStarStarStarStarBy -
Rating: 5/51

GLENS FALLS, NEW YORK -- I had Jitterbug for two years back around five years ago and I liked it. But then, Jitterbug got expensive and it's getting more expensive. My experience with them is great except that I keep hitting the button and have hurt myself as it's in such an awkward place. I carry it around with me so if I fall down, I can use it because I live alone.

Jitterbug's service is terrific. It's easy to use even for older people like me who have trouble with things. I have had five other cell phones and have hated all of them and not used any of them in the end because I couldn't make them work. Jitterbug is to the point and I can do it and don't have to worry about it.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

REEDLEY, CALIFORNIA -- I'm glad I have my Jitterbug because I have some problems with my other phone. So when I'm talking with someone on the other phone and have problems, I tell them I'll call them back on Jitterbug. The phone's fine except that I can never tell how many minutes I have left. I've called Jitterbug a couple of times and it's supposed to have been set up, but it only tells me how many minutes I've used. Nonetheless, I'm very satisfied with it and I like the big letters. Aside from the starting cost, I don't have any other complaints.

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StarStarStarStarStarBy -
Rating: 5/51

EL PASO, TEXAS -- I saw Jitterbug's ad in many magazines but it took me quite a while before I made up my mind to get one. A friend of mine gave me good recommendations about the phone, saying she wouldn't do without it. I'm a senior citizen so I needed a phone that had big letters and was easy to use, so I eventually got it.

I had a house phone prior to having the Jitterbug phone but I had it discontinued because all I got was salesmen and it was inconvenient for me. I'd have to get up and answer it all the time, and I felt like I didn't need it anymore since I have a computer and the Jitterbug which I'm very happy with.

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StarStarStarStarStarBy -
Rating: 5/51

ORANGE GROVE, TEXAS -- I'm always home so I use my regular phone and I haven't had too much experience with people calling me on my Jitterbug yet. I have it mostly for safety sake when I go somewhere. I've only used it a few times to call my husband. I've taken a few pictures with the phone and saved a lot of little pictures in it.

I had another phone before Jitterbug but it was so hard to use and I wasn't happy with it. Jitterbug is easy to use, although the ring of the phone isn't as loud as I would like it to be. The phone is usually in my purse and I can't hear it too well. I have to be pretty close to it. Furthermore, I'm disappointed that it's advertised as $15 a month but it ends up a little more than that. It's about $30 a month after the taxes and Jitterbug doesn't say that. Other than these, I like the service and I'm very satisfied. I'd recommend it to anybody who wants a little phone.

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My Jitterbug phone works fine
StarStarStarStarEmpty StarBy -
Rating: 4/51

FORT COLLINS, COLORADO -- My Jitterbug phone works fine. However, I never received a bill from them for the first month and so I called, got the address, asked what the amount was and sent it in. This is the second month and I still haven't got a bill. I know a few companies hope you miss the first payment and then they charge you a fee, and jack up the interest rate. That's a common thing that goes on in America. I didn't know what was going on with Jitterbug. Maybe they would be more timely with their billing since they deal with older people. The phone is simple and I understand it well but I haven't taken any pictures.

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Jitterbug's buttons are not huge yet easy to dial
StarStarStarStarStarBy -
Rating: 5/51

SOUTH JORDAN, UTAH -- One of the main reasons I got a Jitterbug is because I want my husband to take it with him when he goes off so I can get a hold of him, and he can just hit the home phone number where he is. I like it when I'm out too, in case I have to call somebody. I just have to remember to turn it on.

I had looked at them for quite a while because they were simple and good for my husband to use because he doesn't like to be bothered with a lot of things. Other phones have such small numbers and letters that I hit the wrong thing all the time. People's fingers are bigger than that and Jitterbug's are not huge yet easy to dial. The Jitterbug team was fine when I accidentally pushed the #5 button. Somebody called me to ask what the emergency was and I said that I must have touched the wrong button.

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User Unfriendly
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

CARLSBAD, CALIFORNIA -- My mother has had a Jitterbug cell phone for several years and has been paying her bill faithfully and even using the phone occasionally. Phone itself is fine. In my efforts to add myself to her account because she is now 91 and does not handle finances, I have discovered that it takes an act of congress practically to change anything. I understand the "privacy" issues, but since this company is for old folks there has GOT to be an easier way!

I think the present system just milks its customers out of every last dime before the "heirs" can figure out a way to cancel the thing. I have sent my Power of Attorney and a Physician's letter to them via USPS in the hopes of resolving this. I will fax this stuff again on Monday now that I've added a FAX app to my computer. I want no more runaround!

Company Response 10/04/2015:

Laura, We understand your concerns and appreciate your feedback. Please keep in mind that GreatCall is obligated under Federal Law to protect a subscriber's account from unauthorized access. The laws are written in a way so that it is black and white and so that every consumer is protected equally. If you would like us to review the account and assist you with making the changes that need to be made, please send us the account information by private message. Also, keep in mind that to request cancellation we only require that you can verify the information on the account, you would not have to be authorized, but we still need to ensure we are disconnecting the correct line of service. -Abel, GreatCall Operations

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