FRANKLIN, TENNESSEE -- We tried a couple of different phones with my mom and they were too overwhelming for her. She was not happy with them, she couldn't answer a call. She'd lose a call or she couldn't get into her messages. But she doesn't complain at all about the Jitterbug. Ever since she's had it, she only called me one time. She said something's wrong with her phone and none of her numbers will come up. I told her to turn the phone off then turn it back on. That solved her problem and that's been the only time she had gotten frustrated with the phone.
Also, I love the feature that she can just push a button and get help. That means a lot to me because my mom goes back and forth from Maryland to Tennessee as she stays in Tennessee to take care of my uncle. I also like the fact that it's designed easy for an elderly person to use. It's a perfect phone for someone who doesn't want all the bells and whistles and that's my mom. She's not into doing pictures, emails and texts. She just wants to say hello and goodbye.
CROSSVILLE, TENNESSEE -- I was with a cellular telephone and they didn't have a phone that would let my wife, who's blind, call up a telephone number. I also tried to go with one of the full-feature phones and they were just smarter than I am. I like the Jitterbug and so does my wife. It's easy to operate and it's voice activated. She calls out a name and it rings for her.
I also like the fact that I can use it to call up if we have an emergency. There's a 5Star button that I call and they know where I'm at or what's going on if I have a problem. That's a great thing and I'm satisfied with it. However, every once in a while, the Jitterbug goes off and doesn't want to seem to come back on for a while, then it comes on. I don't know what's wrong with that and I'm going to call them about it.
JACKSONVILLE, FLORIDA -- I used to have a fancy phone. I bought it but didn't use it. I was having trouble with everything right at that time and I put it in a paper sack and set it in the middle of my dining room table and it's still there. Then I thought I might have better luck when I spotted the Jitterbug but I'm not getting any use out of either one. I have a cordless system in the house, but that doesn't help me when I'm on the road. I recently lost my wife and have had a lot of pressure from the kids and the family about getting a telephone to carry around.
I've only made one call since I've had Jitterbug. I was thinking about getting it and bringing it out here and putting it on my lap, with the two books and work on it. I started out with it and I was unlucky because I was expecting it to work faster than it did. It says in the beginning of the book, that when you're getting it online it may take a few minutes and it seems like everything I did, in the beginning, I lost my place because I was expecting it to work faster. I was still moving on and nothing was happening for me. I would recommend it to a friend but I would tell them to be patient and get themselves trained to do it, which is where I failed.
SUTHERLAND, VIRGINIA -- My wife worries about me, I'm recovering from chemotherapy so we got a Jitterbug but I don't use it much. I only use it when I go out and it seems to be okay. However, in order to get the phone, we need to send them $100+ which is extremely expensive. It didn't take long to get the phone.
I've told my friends about it and they said it sounds good. But when I told them that there was over a $100 amount of money to get started, they didn't say anything but they haven't gotten started on this. It's just too much money. If ever I get off of it, I won't get back on, not because it's not working but because of the cost.
ROCKY MOUNT, NORTH CAROLINA -- I'm 80 years old and not into smartphones. I had a TracFone but wasn't thrilled with that. Before, I was on my daughter's plan with Verizon and that was okay. Then, Jitterbug was recommended by a friend, she was happy with a flip phone and my Jitterbug phone works for me. In fact, I just spent three weeks up in Wisconsin. It was not a good trip as a relative had died but I had contact with people and the airport so I could change my ticket.
Also, around Christmas time, I was coming out of the doctor's office and when I parked my car, I didn't know that I shouldn't turn my wheels all the way over. When I came out, the steering wheel was locked on and I was able to get home so I'm happy with my Jitterbug phone. It does what I want it to do.
CONTOOCOOK, NEW HAMPSHIRE -- Right now, I'm not too happy with my Jitterbug. I have to keep taking the phone battery out to reset the phone. I don't know if it's the battery but it's getting to be a pain. The phone loses its charge and sometimes I put it on the charging deck and it won't connect. Sometimes it does if I play with it enough. I'm a walking handicap and I bought the phone for emergencies and I can't rely on it.
I spoke to somebody at Jitterbug and that's how I know about taking the battery out. Since then I've had to reset it a couple of more times. While we were on the phone, the rep told me how to do it and that worked. So, I settled for that, but I've had a couple more issues with it since then. When I get to a point where I can do it, I'm going to call and request a trade-in. I like the phone, it's just that I'm having troubles with the one I have now.
NEWARK, NEW JERSEY -- I have a vision impairment so I needed the big numbers on a cell phone. I liked that the Jitterbug phone's numbers are large, so I got one. I haven't really used it that much because it has the worst ring. It doesn't ring loud enough for me. When I put it on, I can't hear it and if it's in my pocketbook, it doesn't ring that loud. I've got to figure out a way for it to ring louder so I can hear it. That's the only thing I don't like about it. Otherwise, it's fine. It's a beautiful phone. I like the way it looks, and the numbers in it.
WAUKEE, IOWA -- I needed a simple phone that I could easily use. I don't have the best eyesight, so having the larger screen and the larger keys would certainly help me there. Jitterbug is easy to use and it's easy to see on it. It's my first cell phone, and I've gotten used to it. When I'm at home I turn it off because I still have my landline phone. Whenever I go anywhere in the car I always take it with me. I have fewer worries, like if I go somewhere and the car breaks down, I don't worry about it so much because I can just call now. Before, I'd have to walk probably to the nearest house and ask to use their phone.
I talked to the Jitterbug team one time when I first got the phone and everything went really well. They were really good, and I didn't have any problem with them. I live at a senior place and one of the residents that has dementia wandered out of the building. It was really cold at night and she didn't have a coat on and I found her lying out on the grass about 1:30 in the morning and I was able to use the 911 service to get the ambulance there. She was really cold and they had to warm her up and take her to the hospital. They've moved her to a memory care unit now. So it definitely came in handy that one time. Overall, Jitterbug has a really good service.
JACKSON, MICHIGAN -- I wanted a cell phone for emergencies. I have Comcast cable and when it goes out, my phone goes out too. I got a Jitterbug phone as a birthday present, and my daughter did all the work and set it up for me. I don't use it a lot, but I feel really relieved having the phone. Our phone service has gone out twice since I've had it and I could get in contact with my kids using my Jitterbug really easy. So, I really like it for that. I'm very satisfied with it, and I would certainly recommend it to a friend.
MILFORD, CONNECTICUT -- I like my Jitterbug phone, and so far, my experience has been very good. I had a problem with the phone and they called up and straightened it out. The people at Jitterbug were ahead of the problems with the phone. They described what was wrong and told me how to fix it. It was just a matter of taking the battery out and putting it back in again and the phone has been working fine ever since.
The first phone I got was from Consumer. It died so they gave me a second phone and it was too small. I was having too much trouble with numbers and everything on it. They wanted to charge me $100 for another phone and I didn't want any of the fancy ones. And that's the only other ones they had so I dropped them. I saw the Jitterbug in the AARP magazine and it looked like it was much better and much easier to use and it is.