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Jitterbug - Page 2

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4.5 out of 5, based on 212 ratings and
223 reviews & complaints.
(844) 611-0413
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Let us help you stay connected to those who matter in your life. We want you to be prepared for any situation, especially when you leave your home. We have created the Jitterbug cell phone specifically for seniors, and choosing the one you need couldn’t be easier. Our phones are crafted to help users by providing large buttons for easier dialing and assuring conversations are loud and clear. Get the conversation started by calling today!
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Company Profile
Jitterbug
1998 Ruffin Mill Road
Colonial Heights, VA 23834
1-888-666-0382 (ph)
www.jitterbugdirect.com
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StarStarStarStarStarBy -
Rating: 5/51

OAK HILL, WEST VIRGINIA -- When my husband passed away, my daughter said I needed something like Jitterbug because I live by myself, so she got me one for Christmas. One morning, it was dark and I was trying to see what time it was and I accidentally hit the 5Star button. A gentleman called me back and I explained to him that it was an accident. He was really nice.

I have not been using my Jitterbug a whole lot because I have a house phone too. It also would take me probably two hours to text a message, so I don't text. It's supposed to be simple, but I don't know if it's my age because it is not simple to me. I'm catching on to it, though.

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StarStarStarStarStarBy -
Rating: 5/51

BONIFAY, FLORIDA -- We got the Jitterbug so that if we're on the road and needed to be in contact with somebody, like if I don't know what mile marker I'm on and I break down, we've got a way to communicate. They're supposed to be able to go to the GPS and tell me where I am. I have the assurance that the phone is there if I need it. So it is nice to have. However, I can't get any signal if I'm going to use it inside my house. Sometimes when I get outside, I might be able to pick up. Smartphone works here, but not the Jitterbug.

Also, I am supposed to be able to text on it but I have a little trouble trying to text. But my wife makes long distance phone calls on it to our children and her relatives in Louisiana rather than using the landline because we've got 250 minutes there a month and won't use about 50 to 60 of it, although sometimes we go over a hundred.

The 5Star feature is nice, but I don't like its position on the phone because when I make a phone call, I accidentally hit it rather than the "Send" button because they're so close together and my fingers are too big. I noticed on the new phone that they got it down at the very bottom, which is a lot nicer. I'd recommend Jitterbug if somebody wants an inexpensive way to have a cellphone.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

NEW MILFORD, CONNECTICUT -- I was with Sprint and they were raising my rates quite a bit. I was going to be paying about $50 a month as compared to $30 a month with GreatCall. I also am partially deaf and I had a very hard time understanding conversations on the Sprint phone. I figured it was time to get rid of them and go to a company that has more reasonable monthly rates. Jitterbug is good, however, I wish I could get a little more volume out of the phone. Other than this, the phone and the service are both good. The people were courteous and polite so I had no problem dealing with them.

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StarStarStarStarStarBy -
Rating: 5/51

MARINA DEL REY, CALIFORNIA -- Some salesman over at Sears told me about Jitterbug. We were talking about phones, and I said I didn't have a cellphone and don't need one because I don't go around taking pictures. He told me that there's a real simple phone and showed me his Jitterbug. I also saw it advertised in the American Legion magazines, and that's where I called from.

I don't use my Jitterbug very often. I use it mostly when I have to go to the VA hospital because I use access people who drive me over there. Sometimes they are late and I don't know if they're coming or not, and I have to call them. I carry the phone with me every time I go out, and I find it really helpful when I need it. I'm glad I have it.

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StarStarStarStarStarBy -
Rating: 5/51

SEATTLE, WASHINGTON -- I was tired of trying to figure out the iPhone. I couldn't read on it. One time I didn't realize when I got GreatCall that their better phone was an Android. Android is really beyond me. I didn't like all the internet stuff on it, so I switched back. I don't have to worry about all that other stuff and get rid of emails with the Jitterbug I have now. I like how I can call customer service and they'll put people in on my phone for me. It works out real well. I also like the 5Star feature. I haven't had to use it, but it's good to know all that information is here. One thing I would love to have, though, is to be able to contact Uber.

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StarStarStarStarStarBy -
Rating: 5/51

ROCKWALL, TEXAS -- This is the second time I've had a phone from them. I can't work other phones because they're too hard. And Jitterbug has an operator, which I needed, I decided to go to Best Buy and get another phone from Jitterbug. It always worked fine, and I'm always pleased with them. I like this one better than the first one because the battery stays charged for a long time.

I only use my phone in case I have an emergency because I'm away from home. People don't have my number and I don't talk like a lot of people do, so I don't have very many minutes, and I lose them because I don't use them, but that's okay. At least I feel safe when I have the phone in my purse when I leave the house and that's what I want it for. When I was in the hospital, I needed more minutes, so I called Jitterbug and talked to a young man who was really nice. Aside from that, I haven't had to contact them because I've had no problems.

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StarStarStarStarStarBy -
Rating: 5/51

SHREWSBURY, MASSACHUSETTS -- I only wanted a phone and I wasn't a big user. As soon as AT&T said they weren't gonna cover my phone service by the end of the year anymore, I went straight to Jitterbug. I had my eye on it from the get-go so I ordered it in February. First, I was gonna go to a store like Best Buy rather than doing it online, but Best Buy only had one and it wasn't working. So I went online and I explained that I was going to Tacoma to visit my kids and grandkids. They shipped it to me at Tacoma. I called them and they put my safe numbers in. They did everything online and it was terrific.

The phone's great. I have a voice mail message on my phone telling whoever got it to call my house. I was unable to do that with my other phone. This one is so simple that I even got brave and took a picture of my grandson. So far, it's been good. It's only been a couple of months, but I know that I can just go online to mycall.com and they'll answer any questions that I have. I like that I can check and see how my battery's doing and all that kind of stuff on my phone. I'm happy and so, I have recommended it to two people.

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StarStarStarStarStarBy -
Rating: 5/51

NEWPORT, VIRGINIA -- I love my Jitterbug phone and I'm very happy with it. My father-in-law had one so it made sense for me to get it, too. My other cell phone provider had so many services that the phone was not useful to me and its battery would go down virtually on a daily basis. The only thing I wanted the phone for was to have something in the car with me so that if I was in trouble, I would have a way to report that. So a long battery life matters to me and I don't want to have to think of it on a daily basis. And so, I chose Jitterbug.

Working with their representatives hasn't been necessary because their book is so well written and it tells how to do everything. By following the directions, I've been able to do everything I wanted to do, so thanks to them for having a book. The other two phones I had did not come with instructions and evidently you were supposed to get the information out of the cosmos.

Thanks also for having buttons big enough that a normal human can hit the right button without hitting three buttons. Especially when you're in a situation where you're trying to report a problem, it's nice to be able to be effective on the first try.

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StarStarStarStarStarBy -
Rating: 5/51

MANSFIELD, OHIO -- I'm satisfied with my Jitterbug phone. I don't use it a lot, but it's easier for me to use and I carry it with me in case I need it for some reason. I had other cellphones before and my last phone was a TracFone smartphone but I did not like it because I couldn't figure out how to run it and I'm not really good with computer stuff. I also got tired buying the minutes.

Once in a while, I accidentally hit the help button and they get on right away. So far, the Jitterbug's been real good and always done what I wanted it to do, except I'm going to retire soon and I would like to reduce my minutes down a little bit so it's not so much money to pay.

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StarStarStarStarStarBy -
Rating: 5/51

ALTOONA, PENNSYLVANIA -- I was tickled that I bought a phone that has a definition between the keys. The keys are more set in deeper into the phone where my hand doesn't slide over and I misdial as sometimes with my Parkinson's disease, my hands slide off the keys. It's a better model and better design but it's still not perfect for me. I do pretty well with it, though. I like the design of the Jitterbug better than any other cellphone I've ever used.

I had a cell phone through SafeLink. My income wasn't too great so I couldn't have them anymore for financial reasons. I was also having a hard time using the SafeLink phone. The numbers on the keypad were all ran together and there was no definition between the keys. Jitterbug is a 100% better. I like that it has a 5-star button for an alarm. I need to get the lanyard so that I can wear it around my neck and always have the alarm for my personal protection.

I don't get as anxious when I use the phone. I double-tap with the Parkinson's, and the way the keypad is designed on the Jitterbug makes it easier for me to scroll down. However, when I put my contact numbers in, it doesn't put them in an alphabetical order all the time and I don't understand why. The Jitterbug team helped me set it up and I figured out how to put my contact list in myself. I just messed around with it one weekend.

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