HUNTINGTON, OREGON -- I fell down and broke my previous phone, so I bought a new one but it never worked. I spent 2 years calling but I never talked to a person because there's a two-hour waiting list. So I went shopping and I found Jitterbug to be cheaper and it works better because it uses Verizon. I live way out in Eastern Oregon, next to Idaho border in the Canyons over here and it's very rural.
Jitterbug is simple and it doesn't work in every place, but it works in places that my previous one didn't. I'm retired and I do a lot of hunting and I'd turn the phone on. I almost never turn the Jitterbug on at home, unless there's somebody's number on there that I want to call and if I need to use a few minutes. They also got the best minutes but it could be better to have rollover all the time, although one month's rollover is not bad.
Right after I got my phone, I got in on a texting between a mother and a daughter who I never heard of. But they took that off my bill because I didn't even set up a text. They fixed it instantly and asked me to let them know if I have any more problems. They were very professional and courteous. I recommend them.
WINTER HAVEN, FLORIDA -- My wife bought a Jitterbug for me and somebody else set it up so when I got it, it was ready to go. This puts all my telephone numbers in there. The sound on this phone is fantastic. It's good that I hear people talking to me and they hear me talking to them, unlike the other cellphones where you get static in that it stops working if you get too close to something. My house has a dead spot for my wife's phone but I do not have a dead spot on my Jitterbug so it's a better phone all around. Jitterbug is easier for me to use than the old cellphone I had.
HOMER, LOUISIANA -- I used to have one of those buttons worn around the arm but it was only good for maybe 100 yards from the house. And, I had a different cellphone. Some friends told me about Jitterbug so I thought I'd get it and try it. My wife got it for me. When I first got Jitterbug, I punched the button at the bottom and they said it's alright to call them anytime as long as we asked.
I feel better about getting out. I'm doing better now with walking around the yard with my dog so I know if I ever fall down, I could just punch it. Also, I've looked in and it's got a camera with all kinds of pictures and stuff on it so I'm really pleased with it and I really enjoy it. I've been trying to get my wife to get one but she hadn't gotten around to it yet. Jitterbug is really good and outstanding
BROOKLYN, MARYLAND -- My husband has a policy with Jitterbug that he pays $4 a month for and it hasn't been great. The phone is inadequate and half of the time, it doesn't ring and sometimes they can't hear it. He called Jitterbug several times but they tried to persuade him to just keep it without sending him another phone. They didn't need to do that. Their attitude was fine but they need to improve their customer service. When a customer is paying for a service, they expect to have it.
Also, my husband is in a long-term care and doesn't have patience. With Jitterbug, you have to wait forever to get a person and I experienced it myself. In fact, I'm going to call them when I visit my husband tomorrow. It's an ongoing issue and I hope they improve it. I have a phone too and if Jitterbug doesn't change, we don't have to take it. I also left another company to come over to them but we have been discussing about changing.
GRAND JUNCTION, COLORADO -- I took a trip and wanted cellphone that was not expensive, that was my main reason for choosing Jitterbug. I have two of the Great Call devices, the Splash and the cellphone. For the Splash device, I thought that I had set the payment up so it would come out of my bank account and that was a settled deal that I had when I signed the contract for the phone. However, it didn't happen and they took the payment out after they shut it off for a while because I hadn't sent in the bill. Also, I told them what my situation with the bank was and that they should take the payment out of there. I was going to call them about it, but I hope it's settled now. Jitterbug is okay overall.
MIDLAND, ARKANSAS -- I'd still like to have the original egg-shaped Jitterbug phone except the batteries were no good. I had it full charged and turned it off when I go to work from 7 pm until 7 am. When I came out and turned it on, the battery was at 50% so I went back to TracFone. With the new Jitterbug phone, they have solved the battery problems but it still has some bugs in it.
I'm 76 and when I dial a phone number, I can only get a dial tone after it ran 20 to 30 seconds and that won't do me good in an emergency situation. The Jitterbug phone rings loud enough that I can hear it and the buttons are big enough but the buttons don't make a good contact. If you don't hit the button squarely and push down hard, you have to do it two or three times.
HARTWICK, NEW YORK -- My wife had a knee replacement operation that went wrong. She is now paralyzed on the left side and lost part of her brain so things are a bit difficult sometimes for her. We got her Jitterbug because the numbers on it are bigger compared to the other phones. She can see and connect better on the Jitterbug. She put all her friends' numbers so she would be able to have them.
We're having a little trouble with the charging process. I tried to get some information on it and was told to put it on the charger when the battery runs out and let it charge until it's full. I got a little unit in the kitchen and it's got an off and on switch. I just charged it and it's working all right.
CLARKSBURG, MARYLAND -- The service and features that I had on my previous phone were much better. It's that they were almost triple as expensive as the Jitterbug. The Jitterbug reps were very helpful and answered any questions when I first got the phone. However, I am dissatisfied with it because the reception stinks. The quality of the sound is similar to talking into a tin can. I have to yell into the phone for people to hear me and it doesn't matter what area I'm in when I'm trying to make a call. I had an experience when I made a 911 call and the police could not hear me. I carry the phone around with me all the time but I look up for the number I need and call from the landline if I know the people. You get what you pay for in terms of its quality.
HELENA, MONTANTA -- I am medically handicapped. I like the red Jitterbug phone. The Jitterbug team has been awesome. They did everything they needed to do. When I asked them a question, they answered it and fixed it. When my Jitterbug died for two weeks, it drove me nuts as the phone makes things easier. I didn't realize how much I depended on it until I drowned it. I got my replacement today.
The thing is that I don't like is that everything had to be done by mail and that I couldn't just go to Costco, or Walmart and get a new phone. I had to get it by mail. Also, the 5Star button is in a horrible place. It's right where your thumb rests most of the time when you're texting. It's way easy to be calling in an emergency. It only happened to me twice, but still, it worries them and it worries me that they're worried. They need to move that button up to the top.
BALTIMORE, MARYLAND -- I wanted a plain phone, something reasonable and not that expensive, so I got a Jitterbug. I have a computer, so I didn't want any of the online or special features. I don't see the point of having a computer and needing another one for a phone. It is redundant. I don't use it a lot, I only use it for emergencies, like if I'm at the doctor's office and I need a ride back. The Jitterbug team was excellent. I didn't know how to reset it once it shuts itself completely off. And I had to call to find out how to do that and they were really good with that. Overall, I'm very satisfied with it. It's exactly what I'm looking for.