CONTOOCOOK, NEW HAMPSHIRE -- Right now, I'm not too happy with my Jitterbug. I have to keep taking the phone battery out to reset the phone. I don't know if it's the battery but it's getting to be a pain. The phone loses its charge and sometimes I put it on the charging deck and it won't connect. Sometimes it does if I play with it enough. I'm a walking handicap and I bought the phone for emergencies and I can't rely on it.
I spoke to somebody at Jitterbug and that's how I know about taking the battery out. Since then I've had to reset it a couple of more times. While we were on the phone, the rep told me how to do it and that worked. So, I settled for that, but I've had a couple more issues with it since then. When I get to a point where I can do it, I'm going to call and request a trade-in. I like the phone, it's just that I'm having troubles with the one I have now.
NEWARK, NEW JERSEY -- I have a vision impairment so I needed the big numbers on a cell phone. I liked that the Jitterbug phone's numbers are large, so I got one. I haven't really used it that much because it has the worst ring. It doesn't ring loud enough for me. When I put it on, I can't hear it and if it's in my pocketbook, it doesn't ring that loud. I've got to figure out a way for it to ring louder so I can hear it. That's the only thing I don't like about it. Otherwise, it's fine. It's a beautiful phone. I like the way it looks, and the numbers in it.
WAUKEE, IOWA -- I needed a simple phone that I could easily use. I don't have the best eyesight, so having the larger screen and the larger keys would certainly help me there. Jitterbug is easy to use and it's easy to see on it. It's my first cell phone, and I've gotten used to it. When I'm at home I turn it off because I still have my landline phone. Whenever I go anywhere in the car I always take it with me. I have fewer worries, like if I go somewhere and the car breaks down, I don't worry about it so much because I can just call now. Before, I'd have to walk probably to the nearest house and ask to use their phone.
I talked to the Jitterbug team one time when I first got the phone and everything went really well. They were really good, and I didn't have any problem with them. I live at a senior place and one of the residents that has dementia wandered out of the building. It was really cold at night and she didn't have a coat on and I found her lying out on the grass about 1:30 in the morning and I was able to use the 911 service to get the ambulance there. She was really cold and they had to warm her up and take her to the hospital. They've moved her to a memory care unit now. So it definitely came in handy that one time. Overall, Jitterbug has a really good service.
JACKSON, MICHIGAN -- I wanted a cell phone for emergencies. I have Comcast cable and when it goes out, my phone goes out too. I got a Jitterbug phone as a birthday present, and my daughter did all the work and set it up for me. I don't use it a lot, but I feel really relieved having the phone. Our phone service has gone out twice since I've had it and I could get in contact with my kids using my Jitterbug really easy. So, I really like it for that. I'm very satisfied with it, and I would certainly recommend it to a friend.
MILFORD, CONNECTICUT -- I like my Jitterbug phone, and so far, my experience has been very good. I had a problem with the phone and they called up and straightened it out. The people at Jitterbug were ahead of the problems with the phone. They described what was wrong and told me how to fix it. It was just a matter of taking the battery out and putting it back in again and the phone has been working fine ever since.
The first phone I got was from Consumer. It died so they gave me a second phone and it was too small. I was having too much trouble with numbers and everything on it. They wanted to charge me $100 for another phone and I didn't want any of the fancy ones. And that's the only other ones they had so I dropped them. I saw the Jitterbug in the AARP magazine and it looked like it was much better and much easier to use and it is.
BRANSON, MISSOURI -- I had the 5 Star service long enough to attempt ONE call for help and the "technician" who answered must have been a dropout from a burger joint and/or the Post Office. He knew ONLY how to run a checklist, and since my problem was not in the top five or familiar to him he wanted answers to ALL the printed questions before he could even listen to my problem. Then the idiot couldn't get the message when I hung up on him and called the nurse hotline at my nearby hospital. He kept calling me back and clogging up my phone line when I had told him repeatedly to cease and desist.
I terminated the 5 Star service immediately after that call and my Jitterbug experience since has been generally good to excellent. My recommendation to everyone is to have the numbers for a good nurse hotline and a poison control center close at hand and to avoid anything to do with 5 Star at all costs.
LYNNWOOD, WASHINGTON -- My daughter said that the Jitterbug looked like a pretty good deal. So she went off and got me one. It works good most of the time. Once a month we get a deal indicating how many minutes we have left. The phone also has a flashlight, which is very bright, and it's nice to know that it's there if I ever need it. Once in a while we have a power outage and it would sure be handy to have. The phone, however, is a little hard to get to do what I want it to. Sometimes when I utilize the phone book where I've got about six speed dials, the phone doesn't hit the center exactly as I want it to. It could be that it wasn't fully charged because I put it on the charger and got it charged fully and it seemed to be working all right.
DAWSONVILLE, GEORGIA -- I like the Jitterbug phone but I live in a secluded spot where I am surrounded by trees and I can't use it much. They don't have enough towers here and the trees block the signal right off. Once in a while I can get a call out or if I'm out shopping then I can use it.
The large buttons are great. With my other phone, if I don't automatically know a number, my daughter has written all the numbers down for me in big black numbers so that I can use my phone. But with the Jitterbug, the numbers are so nice and big that I love it. I would recommend it to anybody that needs something to help them see better. However, every time I pay my bill I only get the 200 minutes and they don't roll over. The first month, they did but after that they kept taking the minutes away.
WINCHESTER, VIRGINIA -- People I know talk about how much they like their Jitterbug. I have macular degeneration and I found out that the numbers on the Jitterbug were big enough that I could see on the phone and there was enough light that I could see it. Then, I saw it advertised in a magazine that we get so I decided to get one. I like my Jitterbug but I don't use it very much because I'm very much home-bound with my husband. I like it for when I leave the house and leave him here, then I can get in touch with him.
OLIVE BRANCH, MISSISSIPPI -- My mother is elderly and lives by herself and we decided on the phone because we didn't know whether the necklace or bracelet thing would be something that she would wear. The phone would serve a better purpose because she could use it to call the family and for long distance. She had used a different cell phone, an extra one on our AT&T program that we were just letting her use and after we decided that she needed something to be able to get in contact with emergency services if she needed it, we chose the Jitterbug.
They give me some peace of mind. We have used their emergency service once and it was wonderful. Anyone with an elderly parent who is already familiar with using a cellphone would be much better served by having a Jitterbug rather than a personal alert necklace.