Jitterbug - Page 2

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1.4 out of 5, based on 7 ratings and
16 reviews & complaints.

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No Incoming Calls for 4 Years
Posted by on
Rating: 1/51
MASSACHUSETTS -- My sister got a Jitterbug 4 years ago for emergencies. We are both in our 90's. We had heard that Jitterbug catered to Senior Citizens. Whenever anyone called her phone it always said that she was not available. We all assumed that her phone was off. For 4 years she did not get any incoming calls. She never used her minutes for outgoing calls.

Then one day I was tipped off when I called her from my phone and her phone was on. I still got the same message-not available. I tried to call her for several more days. I always got the same message and I knew her phone was on. When I called Jitterbug customer service I was told maybe something was not properly installed when she got the phone. They did not bother to troubleshoot. They said they could not do anything because her phone was outdated. She needed to buy a new one!

They offered to give her a small discount on the new phone. I rejected their offer as not enough compensation. She had a phone for 4 years and it did not work properly ever. In the end they offered a free phone but she had to pay for shipping. I rejected that too. As it stands they are offering to cancel her balance due at this time. That is all. Previously they had offered to cancel my balance due also, but they are not honoring that propsal any longer.
     
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trmn8r on 2012-07-04:
You didn't mention if your phone exhibited the same behavior - I assume it did if you wanted your balance due waived as well?

Offering a free phone and paying shipping seems like a decent offer, but I can see why you would just want to put this company behind you. It is surprising that your sister had a phone for 4 years and evidently didn't use it a single time, for either outgoing or incoming calls.
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Difficult to cancel
Posted by on
Several years back I obtained the Jitterbug Service for my mother. She is now 93 and is not using the phone. I even set up the web site with password etc. Yesterday I called Customer service to cancel her service and was told only she can do that. I went on the web site and could not find any place to cancel the service. It is going to be difficult to get mom to say the right things on the phone. Since this company is dealing with primarily the elderly and, in turn, their caregivers they need to learn to accommodate the situations this will present. There should be the opportunity to cancel service on line if you have the account information or even through customer service if you have the account information, log in etc.

Company Response 11/08/2010:
Hello. My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creators of the Jitterbug phone and service. After reading your post I wanted to personally reach out, as we apologize that you’ve had trouble cancelling your mother’s account.

As a company dedicated to meeting the needs of our customers, I’d like to speak with you directly so that I can resolve this to your satisfaction and learn more about the issues you’ve experienced—so that as a company we can better address this in the future.

If you’d like to speak with me, you can please call me at 760-602-6700 and ask to speak with Sue Weaver.

     
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MDSasquatch on 2010-11-08:
If you have all the information, just have another female sounding person call and cancel the service; I doubt they are going to require physical proof of her identity over the phone.
Skye on 2010-11-08:
http://www.jitterbug.com/ContactUs/
Leslie on 2011-05-20:
I cancelled my service April 7,2011. My billing period was March 12 through April 12. I did not use the phone after 4/12. I get a bill for 4/12 through May 12. I contacted reps in Utah, Michigan (twice) elsewhere by phone and e-mails. Got nowhere! Got someone in Carlsbad, Ca.Apparently the first rep I called in Michigan did not cancel- other reps said I'd call back to cancel which is a blatant lie. I told him I'd call back if I wanted to return to Jitterbug. I don't know what's going on. I made the payment today for the March 12 through April 12 billing period after I realized that the payment I made in March was for the month of February. The first customer rep wanted to give me a lower rate after I explained to him that as a 77 yr. old senior my income was limited and I do not make many calls. I have decided that I will not pay for the period that I did not use the phone. I wonder what the Federal Communications Dept. will say? What about the Better Business Bureau? I will complain to all whenever I can if I can't get resolution to this problem. I'm worn out talking to customer representatives.
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Dishonest Sales People
Posted by on
I returned the cell phone in April of this year. They are still charging my credit card which I never authorized for a cell phone I do not have. I get a song and dance every time I try to talk to a sales person. This company as per all the other complaints I have read as well from my own experience is stealing money from my account which is factual as I can prove from my credit card company. They should be run out of business and I intend to report them to Attorney General office here in NC.
Company Response 06/22/2010:
I am concerned to learn of your issue and as VP of Customer Service for Jitterbug I would appreciate the opportunity to resolve any problems. Please contact me at your earliest convenience.
     
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Cody on 2013-08-11:
I was interested in using Jitterbug but I won't deal with a customer service that is this disrwapectful. I have had this same experience with other vendors and its a complete show stopper for me.
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Extra Month Rip Off
Posted by on
Rating: 1/51
Company refused to close my account without charging an extra month. Their policy is to squeeze an extra payment out of you.
My policy is to not pay for services I don't want!
     
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GC Customer Satisfaction on 2014-01-03:
We apologize that you encountered these issue, and would like to learn more from you about your experience so that we can resolve your issue. Please email your account information to us at GCCustomerSatisfaction@GreatCall.com. We look forward to hearing from you to resolve this issue.
GCCustomerSatisfaction on 2014-01-13:
We apologize that you encountered these issues, and I’d like to learn more from you about your experience so that we can resolve this for you and prevent this for other customers in the future. Please contact use at your convenience at gccustomersatisfaction@greatcall.com with your account number or cell phone number so that we can review your account.
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They Really Don't Like There Customers
Posted by on
FORT MYERS, FLORIDA -- I called customer service to replace my Jitterbug cellphone which stopped working. I FedX'd it to them the next day. I've now been without a cellphone for 3 weeks. I've been told three times by three different CSR's that my replacement cellphone will go out in one or two days.

To make matters insulting, one of the CSR's didn't put me on hold and I could hear the conversation between I believe three people about my account. One person told the other - "I don't know what to tell this guy (me)", someone else said "I hate it when the bosses in charge don't give you a system that works so we can do our job".

And the icing on the cake was when I was put on hold for 15 minutes, a rep came back on the line and said, can I help you. I told her I've been on hold for 15 minutes, I keep getting promises and no action, so I want to talk to the President of the company. The CSR gave out a big belly laugh and said "I'll transfer the call right away and good luck getting him to answer". Sure enough after another 5 or 10 minutes on hold the line went DEAD.

These folks hate there jobs, hate there boss, and treat there customers like crap.

I leave it to you to decide if you want to sign a contract with a company like that.

     
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honestrep on 2007-10-29:
LOL. This is hilarious. As a former employee this brings back memories of working for one of the most incompetent and scandalous organizations I have ever worked for. Working for Great Call Inc. and Jitterbug is a lesson learned in how not to run a business. The company Great Call Inc. aka Jitterbug does not care about its customers, employees, or anything really... except for ripping people off. I sympathize with you. Do yourself a favor and get a cell phone with a reputable company and tell all your friends about the experience you had with Great Call Inc. and Jitterbug. Jitterbug phones have terrible service and reception. Jitterbug phones also come with terrible customer service. They train their employees with as little information as possible so they don't know what is going on behind the scenes. The owner's name is Arlene Harris. You can reach her by email at: arlene.harris@jitterbug.com The customer service manager's email is: abe.bui@jitterbug.com Abe Bui is a real nit-wit.
poetbroad on 2009-02-11:
I think Jitterbug intentional targets an audience (seniors) that doesn't have much saavy about cellphones, and then proceeds to rip them off. I've reported them to AARP, FTC, and BBB and now here. We got one for my husband's grandmother and I've been in trouble with the family for the choice ever since!
carlsbaddoterra on 2012-05-14:
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Complaint
Posted by on
Having trouble getting a monthly bill
     
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Sue Weaver on 2010-12-07:
Hello, kangie. This is Sue Weaver, VP of Customer Service at GreatCall, creators of the Jitterbug cell phone. I read your post this morning and wanted to reach out, as we apologize you’ve experienced trouble with your billing.

So that we can properly address and correct your issues, I’d welcome the opportunity to speak with you directly to learn more. If you would like, you can call me at your earliest convenience at 760-602-6700 and ask for Sue Weaver.
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