REEDLEY, CALIFORNIA -- I'm glad I have my Jitterbug because I have some problems with my other phone. So when I'm talking with someone on the other phone and have problems, I tell them I'll call them back on Jitterbug. The phone's fine except that I can never tell how many minutes I have left. I've called Jitterbug a couple of times and it's supposed to have been set up, but it only tells me how many minutes I've used. Nonetheless, I'm very satisfied with it and I like the big letters. Aside from the starting cost, I don't have any other complaints.
EL PASO, TEXAS -- I saw Jitterbug's ad in many magazines but it took me quite a while before I made up my mind to get one. A friend of mine gave me good recommendations about the phone, saying she wouldn't do without it. I'm a senior citizen so I needed a phone that had big letters and was easy to use, so I eventually got it.
I had a house phone prior to having the Jitterbug phone but I had it discontinued because all I got was salesmen and it was inconvenient for me. I'd have to get up and answer it all the time, and I felt like I didn't need it anymore since I have a computer and the Jitterbug which I'm very happy with.
ORANGE GROVE, TEXAS -- I'm always home so I use my regular phone and I haven't had too much experience with people calling me on my Jitterbug yet. I have it mostly for safety sake when I go somewhere. I've only used it a few times to call my husband. I've taken a few pictures with the phone and saved a lot of little pictures in it.
I had another phone before Jitterbug but it was so hard to use and I wasn't happy with it. Jitterbug is easy to use, although the ring of the phone isn't as loud as I would like it to be. The phone is usually in my purse and I can't hear it too well. I have to be pretty close to it. Furthermore, I'm disappointed that it's advertised as $15 a month but it ends up a little more than that. It's about $30 a month after the taxes and Jitterbug doesn't say that. Other than these, I like the service and I'm very satisfied. I'd recommend it to anybody who wants a little phone.
FORT COLLINS, COLORADO -- My Jitterbug phone works fine. However, I never received a bill from them for the first month and so I called, got the address, asked what the amount was and sent it in. This is the second month and I still haven't got a bill. I know a few companies hope you miss the first payment and then they charge you a fee, and jack up the interest rate. That's a common thing that goes on in America. I didn't know what was going on with Jitterbug. Maybe they would be more timely with their billing since they deal with older people. The phone is simple and I understand it well but I haven't taken any pictures.
SOUTH JORDAN, UTAH -- One of the main reasons I got a Jitterbug is because I want my husband to take it with him when he goes off so I can get a hold of him, and he can just hit the home phone number where he is. I like it when I'm out too, in case I have to call somebody. I just have to remember to turn it on.
I had looked at them for quite a while because they were simple and good for my husband to use because he doesn't like to be bothered with a lot of things. Other phones have such small numbers and letters that I hit the wrong thing all the time. People's fingers are bigger than that and Jitterbug's are not huge yet easy to dial. The Jitterbug team was fine when I accidentally pushed the #5 button. Somebody called me to ask what the emergency was and I said that I must have touched the wrong button.
CARLSBAD, CALIFORNIA -- My mother has had a Jitterbug cell phone for several years and has been paying her bill faithfully and even using the phone occasionally. Phone itself is fine. In my efforts to add myself to her account because she is now 91 and does not handle finances, I have discovered that it takes an act of congress practically to change anything. I understand the "privacy" issues, but since this company is for old folks there has GOT to be an easier way!
I think the present system just milks its customers out of every last dime before the "heirs" can figure out a way to cancel the thing. I have sent my Power of Attorney and a Physician's letter to them via USPS in the hopes of resolving this. I will fax this stuff again on Monday now that I've added a FAX app to my computer. I want no more runaround!
Laura, We understand your concerns and appreciate your feedback. Please keep in mind that GreatCall is obligated under Federal Law to protect a subscriber's account from unauthorized access. The laws are written in a way so that it is black and white and so that every consumer is protected equally. If you would like us to review the account and assist you with making the changes that need to be made, please send us the account information by private message. Also, keep in mind that to request cancellation we only require that you can verify the information on the account, you would not have to be authorized, but we still need to ensure we are disconnecting the correct line of service. -Abel, GreatCall Operations
Several years back I obtained the Jitterbug Service for my mother. She is now 93 and is not using the phone. I even set up the website with password etc. Yesterday I called Customer service to cancel her service and was told only she can do that. I went on the website and could not find any place to cancel the service. It is going to be difficult to get mom to say the right things on the phone.
Since this company is dealing with primarily the elderly and, in turn, their caregivers they need to learn to accommodate the situations this will present. There should be the opportunity to cancel service online if you have the account information or even through customer service if you have the account information, log in etc.
Hello. My name is Sue Weaver, and I'm the VP of Customer Service at GreatCall, creators of the Jitterbug phone and service. After reading your post I wanted to personally reach out, as we apologize that you've had trouble cancelling your mother's account.
As a company dedicated to meeting the needs of our customers, I'd like to speak with you directly so that I can resolve this to your satisfaction and learn more about the issues you've experienced—so that as a company we can better address this in the future.
If you'd like to speak with me, you can please call me at 760-602-6700 and ask to speak with Sue Weaver.
I returned the cell phone in April of this year. They are still charging my credit card which I never authorized for a cell phone I do not have. I get a song and dance every time I try to talk to a salesperson. This company as per all the other complaints I have read as well from my own experience is stealing money from my account which is factual as I can prove from my credit card company. They should be run out of business and I intend to report them to Attorney General office here in NC.
I am concerned to learn of your issue and as VP of Customer Service for Jitterbug I would appreciate the opportunity to resolve any problems. Please contact me at your earliest convenience.