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Jitterbug - Page 2

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4.6 out of 5, based on 531 ratings and
542 reviews & complaints.
(844) 611-0413
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Let us help you stay connected to those who matter in your life. We want you to be prepared for any situation, especially when you leave your home. We have created the Jitterbug cell phone specifically for seniors, and choosing the one you need couldn’t be easier. Our phones are crafted to help users by providing large buttons for easier dialing and assuring conversations are loud and clear. Get the conversation started by calling today!
Company Profile
Jitterbug
1998 Ruffin Mill Road
Colonial Heights, VA 23834
1-888-666-0382 (ph)
www.jitterbugdirect.com
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StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WOODSIDE, NEW YORK -- I have a very old phone that I have to buy the card in them and I thought it was a little bit too much so I changed it to the Jitterbug. I assumed it was very easy. You have a yes and no, and on and off. But sometimes, I put a yes and nothing happens. People told me so many times what to do but I don't do it. Being old, I'm still not that familiar with whatever I'm supposed to do. I don't use the phone as much, only if I have to go a long distance. I just call up. It's not anybody's fault but mine.

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StarStarStarStarStarBy -
Rating: 5/51

WEST PALM BEACH, FLORIDA -- My husband had a phone with MetroPCS. It was old and not running properly anymore. So I went to MetroPCS and got a phone that I thought was similar to his phone. But it turned out it was a very cheap foreign-made phone and he couldn't operate it. I'm very technologically capable and I couldn't get it to work properly. I remembered seeing the advertisement for Jitterbug. I called and got him the flip phone.

The Jitterbug people were wonderful. They answered all my questions and were able to give me a time frame for when the phone was to be delivered and how I could set it up. Everything went smoothly. My husband loves the phone and I'm glad that we have it. He said it's the best phone he's ever had because he had other phones that he found complicated. He is not technologically capable in many areas and he's able to handle calls without getting upset and able to put in his address book with the Jitterbug. It's just easier to communicate and he is satisfied. He knows the phone is right there at his fingertip and he's able to handle it without any problems.

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StarStarStarStarStarBy -
Rating: 5/51

HILLSBORO, MISSOURI -- I like flip phones and Jitterbug has a flip phone with bigger numbers. I've had it for two years and it's really easy to use. However, I have problems with it turning off by itself every now and then. They gave me another phone, but it does the same thing. When it does that, I have to try turning it off and on. If that doesn't work, I have to take the battery out for a minute then put it back in and it then comes back on. Their customer service is great. They're very nice and informative. If I call them, they help me with whatever they can. I would recommend them because they tried to take care of my problems.

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StarStarStarStarStarBy -
Rating: 5/51

SAINT LOUIS, MISSOURI -- Irene lives with me and she has the Jitterbug phone for about a year now. She had an AT&T phone at one time which was more expensive. Irene wanted something with bigger numbers because she is legally blind and it's more convenient for her. She has one eye she can't see anything on and she also doesn't have a lot of money so she wanted something that was more reasonable. Jitterbug is $15 less than what she was paying for her phone so she's happy with it. The numbers are also bigger on the Jitterbug. If she holds it up close to the one eye, she's able to see it better. She mainly uses it to call her kids or grandkids, or they call her mostly.

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StarStarStarStarStarBy -
Rating: 5/51

OVERLAND PARK, KANSAS -- My brother needed a phone with a large keypad and numbers, something that's simple to use, which Jitterbug advertised as being one of their selling points. So, my youngest son and I got him one and I loaded some phone numbers that he calls more frequently. I set myself first and his girlfriend second, but when he wanted to call her, he always called me. It took a while to teach him how to open it up and choose the phone book and dial them, but that's about his capabilities with his fingers. He's 77, he can't text and has hard control of his hands.

The Jitterbug is easier than the flip phone he had before. He uses Jitterbug just as much as he's expected since he doesn't have internet and only has his phone and his television. It's also easy and understandable in my experience. I would recommend them to people.

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StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

CHIMACUM, WASHINGTON -- I'm 89 years old and my generation is not used to this new stuff. I still prefer having a landline but I use Jitterbug from time to time when I go someplace and I need to call somebody. I take it with me and it's nice to have something handy. I bought it for the GPS mainly to take the emergency calls when I'm out and so far, I feel safe with that. I haven't had it that long and I don't know how to use it yet but I hope to get the gist of it. I have people here who know how to set things up and they've been helping me.

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StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

ROCKFORD, ILLINOIS -- I had a phone, and I lost it, so it was time to get a new one. I'm not acquainted with smartphones. I'm 87 years old and I thought a Jitterbug would be a whole lot better. I thought I would get the Jitterbug 5Star because my son is worried about me living alone, and taking a fall. However, since that time that I got it, I've been very unhappy. If I wanted to do anything quick, it's such a slow response. Several times I've had to call. They gave me directions to take out the battery, and put it back in, or hold down the on button for 20 seconds.

When I open up the phone, it takes five seconds before anything happens even though it's fully charged. I don't understand why. Sometimes it takes forever for me to scroll through my phonebook. Then, all of a sudden, it will go four names and then, it stop again. I'm unhappy with that. On the other hand, when I call, they are very helpful. I have no complaints about that. I'm just concerned about the phone's reliability. I'm happy having the flip phone. When it works, it works! But right now, I wouldn't recommend it to anybody.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

JACKSONVILLE, FLORIDA -- My mother lives on the far west side of town and there is zero reception. So during the recent hurricane, we just had to wait until the water went down to get to her. We tried MetroPCS, but it has to be where she can pick it up and call and she's just very not tech savvy. She struggles with any telephone including the Jitterbug, but after a long time, I got her to where she can dial me with it.

Since she had never used the telephone, I thought we'd disconnect it for a while, but we could never find anything else. So I just bit the bullet and said to hell with it because there was no other choice. Overall, I've been through the Jitterbug phone countless times and I would say that for someone on her age group it's probably the best out there because I've looked.

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StarStarStarStarStarBy -
Rating: 5/51

CHARLEVOIX, MICHIGAN -- I now have a Verizon smartphone, but I had Jitterbug for a while and then before that, I had one of the TracFones and among the three, I prefer my Verizon phone. The Jitterbug was so much easier to use than the Tracfone because it had the larger numbers. For my husband, it's essential for him to have a Jitterbug. He is in a nursing home and has several disabilities. I just put my number under number two and I put his folks' number under number three and all he has to do is press those numbers and he can call them. That's all he needs to do and it's just fantastic.

Their service people have been very helpful and knowledgeable. We had something we had to sort out at one point and we got it all sorted out. I'm grateful that somebody got the idea for Jitterbug and that they exist. Life without them would be pretty hard. I recommended them several times.

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StarStarStarStarStarBy -
Rating: 5/51

OWASSO, OKLAHOMA -- I had a disagreement with AT&T because they tripled my bill overnight and I didn't know why. My services hadn't changed and I just can't afford it because my only salary is Social Security. I was reading about Jitterbug in the little magazines I get and I just called them up and got it and had my AT&T cut off and I've never been happier.

It took me a little bit to get used to it. I got it right after Christmas and I would walk in the house and look at my answering machine on my house phone which wasn't there anymore and it took me a while to break that habit. But I'm happy to have my phone with me when I leave the house. And when I get back home, I put it by the bed. I called Jitterbug and ordered 200 minutes and it took me a month to realize I needed more. So, I called them back on that and had it increased. I would recommend them, just don't increase my bill.

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