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Jitterbug - Page 2

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4.6 out of 5, based on 335 ratings and
346 reviews & complaints.
(844) 611-0413
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Let us help you stay connected to those who matter in your life. We want you to be prepared for any situation, especially when you leave your home. We have created the Jitterbug cell phone specifically for seniors, and choosing the one you need couldn’t be easier. Our phones are crafted to help users by providing large buttons for easier dialing and assuring conversations are loud and clear. Get the conversation started by calling today!
Company Profile
Jitterbug
1998 Ruffin Mill Road
Colonial Heights, VA 23834
1-888-666-0382 (ph)
www.jitterbugdirect.com
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StarStarStarStarEmpty StarBy -
Rating: 4/51

MC RAE HELENA, GEORGIA -- I have a lot of problems with my Jitterbug. When I first got it, I had some people to call and it calls somebody else's phone. I finally got my son and daughter on the phone, but most of the time, I'll try to call one and it calls another. Also, sometimes, and it might be in the area that I am in, but I don't get good reception. I was thinking I was charged a lot for the phone. I paid $89 for it and now my bill is $35 and it wasn't supposed to be that much a month. In addition, the phone comes on slowly sometimes.

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StarStarStarStarStarBy -
Rating: 5/51

WHEATON, ILLINOIS -- I've had my Jitterbug cellphone for two months. It's astronomically better than my old cellphone. I like the reception more than anything. It's very clear and everybody I talk to is amazed at how clear it is, compared to what I was using in the past.

The only negative is that I called Customer Service to get my code so I can read my bill on the internet, but they're always busy during the day, and they told me that I should call in the evening, but it's difficult for me to do that, so I haven't been able to get my code yet. Despite this, I've already recommended them to my cousin, so he got a Jitterbug not too long ago. However, he's having a couple of problems with it right now, and I'm not sure exactly if the problems are with him or with the phone.

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StarStarStarStarStarBy -
Rating: 5/51

WOODSTOCK, GEORGIA -- My phone is on blind and I found out that I could get a Jitterbug phone with a voice-activated calling so that made it a thing I wanted. I have about 50 telephone numbers in there and I can even call 911. However, I have a little trouble getting the download in for the voice-activated calling. I went through three or four sessions with their reps for that and they were very friendly. I had a very good experience so far but I don't use the phone all that much. It's my fallback and a thing that makes my ability to make calls possible.

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StarStarStarStarStarBy -
Rating: 5/51

CRESTVIEW HILLS, KENTUCKY -- I love Jitterbug. It's very satisfactory and is exactly what I want. The reps have always been very good to me and I've recommended the phone to several of my friends. It's a great thing for people that have use for them, but I hate telephones. I work all the time and when I retired I never wanted to see another one. But I like Jitterbug. If I'm out by myself and if something happens I can call my sister, but it's very seldom that I use that telephone. In fact, I'm thinking about cutting it down and even cut the emergency off of it because my sister lives with me and she has it. There's no need for both of us to have it.

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GALLATIN, TENNESSEE -- My sister and I had seen Jitterbug advertised and we liked that it had the large numbers so we can see the numbers so well. We got these phones mainly for emergency calls, however, we haven't been happy with them. Sometimes when I open it up it takes so long to come on. I don't know why it wouldn't come on. I keep mine on charge all the time. At another time, I'm trying to scroll down to call someone and instead of it scrolling it will automatically call the first name that comes up on there and I don't know that it's calling them.

Sometimes if our Jitterbug phones do come on, that's wonderful. And every now and then they will come on immediately if we punched the on button. The phones also tell us that they do not keep the messages and that the phone numbers will be erased after the message and I appreciate all that information it gives us. Also, I do like the phone itself because when it does come on, the letters on it are large.

However, we both have been very disappointed in Jitterbug and right now I could not recommend it for anyone unless the system improves. We've been thinking about changing back to Verizon because our phones are so slow. In case of emergency, we would not be able to get anyone. My sister will be 87 on her next birthday and I'm 93 already so we need good service.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

SCHERERVILLE, INDIANA -- I was in the store and my sister-in-law bought a phone. I needed one and so I bought a Jitterbug. My main complaint with it is that I have to charge it more so now I charge it before it says so. Also, I seem to be getting a lot of stupid calls. They're not wrong numbers but different, saying that I won some stuff. I'm expecting a call and then I get that. Why are they calling and how did they get my number? I never had that problem with the cellphone. Other than that, so far it's good.

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StarStarStarStarStarBy -
Rating: 5/51

MANHEIM, PENNSYLVANIA -- I put my house phone on the Jitterbug so it's with me all the time, along with my other cell phone. It's been okay except the last couple months as I've been getting text messages which I don't want. I'm also getting a lot of prank calls. I didn't use to get them on the house phone but now they're coming in, trying to sell something. I know Verizon on my other phone can stop them.

Also, the bill goes up every month. It was 23.20 and this month, it's 23.26. It's not that bad because I was paying 30 for my house phone but I'm just wondering why it's going up a few cents. Other than that I have no problem with it. It's doing what I wanted it to do. I'm away from the house but I can answer my house phone.

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StarStarStarStarStarBy -
Rating: 5/51

NORCROSS, GEORGIA -- My mom is at a personal care home and has not been able to stay at our house. In a lot of ways, getting Jitterbug for her has been a good thing. The sales reps were helpful. Aside from Jitterbug, I had already looked at a couple of others, but I went with Jitterbug knowing that if I could afford it, it's what I wanted. My mom has never gotten comfortable with the phone address book, though. I put the names in it because I thought she'd be able to go through and just pick out who she wanted to call, but she still needs help.

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StarStarStarStarStarBy -
Rating: 5/51

NEWPORT BEACH, CALIFORNIA -- I'm old, and Jitterbug's ad somehow resonated with me. Compared to the phone my wife and I shared, Jitterbug is much easier to use because there's a lot less alternative activities on it. The only time I talked with the Jitterbug team was when we set the phone up. It went easy and exactly like it was supposed to. I got it on the first try. I wanted a simple phone that I'll only use for emergencies and I'm enjoying Jitterbug for that. I had a flat tire and the phone certainly worked at that point. I was able to call AAA and get out of there on an easy basis. Overall, Jitterbug has been easy to deal with. It is exactly what I hoped it would be when I ordered it.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

AMITY, MISSOURI -- I've seen Jitterbug in different papers and magazines and my daughter bought me one but I couldn't get it charged. I have trouble plugging it in. It's got such a little place where it has to hit just right to charge. I'm 81 years old and it's hard for me to see to get it just right. I couldn't understand why I couldn't use it. Anyway, I've been working on that. I had a TracFone before and it was simpler. I just picked it up and dial and that was it. With Jitterbug, I haven't used it that much but when I have, I heard good with it. It's just everything is slower on the punches and I'm not used quite up to punch yet. I've had a little trouble with that but it'll be satisfactory when I get used to it.

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