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Jitterbug - Page 2

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4.6 out of 5, based on 347 ratings and
358 reviews & complaints.
(844) 611-0413
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Let us help you stay connected to those who matter in your life. We want you to be prepared for any situation, especially when you leave your home. We have created the Jitterbug cell phone specifically for seniors, and choosing the one you need couldn’t be easier. Our phones are crafted to help users by providing large buttons for easier dialing and assuring conversations are loud and clear. Get the conversation started by calling today!
Company Profile
Jitterbug
1998 Ruffin Mill Road
Colonial Heights, VA 23834
1-888-666-0382 (ph)
www.jitterbugdirect.com
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StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

MIDDLETOWN, OHIO -- I like Jitterbug and the big buttons were something I needed as I'll be turning 84. However, it takes a while for it to come on. I've had to take the battery out a couple of times and reprogram it then it's alright for a while and does it again. It's brand new and I haven't had it that long so it shouldn't be the battery. It's just sometimes inconvenient because I'm not in a place where I could take the battery out. Outside of that, I really like Jitterbug. I used to have to go get the minutes and put that in and that was inconvenient all the time as I had to have somebody do it for me. So, this Jitterbug is good.

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StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

NEWARK, OHIO -- My friend has a Jitterbug and she said that she'd buy it for me. I said no but she said that chances are I won't buy it so that's how I got it. The phone is better and has a lot more things than my previous one. I really love it when it works. However, at my crucial time, when my husband was dying and I had to use a lot of it, it was down to 57 minutes but then it wouldn't even come on. I suspect that it was because of the minutes but then I had a hard time buying the minutes. When I called customer service, I couldn't even get through at all. Even my friend's was the same way so she pushed another button and got to that person. She told him what the problem was and they took care of it.

I had other people to call. My husband was at the hospital and I was trying to call his children but I couldn't get a hold of them so I borrowed my friend's phone. I called the seller, told him what was happening and he helped me. I was really grateful for that but I really was unhappy with Jitterbug at the time. I like the phone, but it was just that bad experience.

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StarStarStarStarStarBy -
Rating: 5/51

SHADY COVE, OREGON -- My husband keeps one of our phones in his truck and we also have the landline but I'm out sometimes by myself and my granddaughter felt that I needed to have something I can carry with me when I'm alone. So aside from those two phones, I also got the Jitterbug and I appreciate it. I love this phone. But if I can't get through to anybody when I call customer service, it doesn't do me any good.

I've been trying to get a hold of them and nobody ever answers for about two weeks. When I got the phone, I didn't think that I needed that emergency number so I asked them to have it taken off. Then after I realized that I did need that number, I kept trying to call back to tell them to put it back on, and all I kept getting was a recording so I was really frustrated with it. I didn't know who else to contact. I keep cutting out the ads that they have in the Parade section of my paper, tried every single number on there and I can't get anything through the customer service.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

MEMPHIS, TENNESSEE -- I like the monthly fee for the Jitterbug and it didn't cost me that much to buy it. But every now and then when I pick it up to use it, I unplug it and bring it over and it won't work. I kept thinking I either got a little idiot phone or I'm a little idiot myself and I can't figure out which one.

My sister-in-law also had a problem with hers and she thought when she was holding her phone that her finger was mashing one of the buttons on the side. I just talked to her the night before last and I said maybe that's what's wrong with mine. So I've been trying to make sure I don't mash it. She holds hers up at the top now and I'm going to try to do that too.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

MC RAE HELENA, GEORGIA -- I have a lot of problems with my Jitterbug. When I first got it, I had some people to call and it calls somebody else's phone. I finally got my son and daughter on the phone, but most of the time, I'll try to call one and it calls another. Also, sometimes, and it might be in the area that I am in, but I don't get good reception. I was thinking I was charged a lot for the phone. I paid $89 for it and now my bill is $35 and it wasn't supposed to be that much a month. In addition, the phone comes on slowly sometimes.

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StarStarStarStarStarBy -
Rating: 5/51

WHEATON, ILLINOIS -- I've had my Jitterbug cellphone for two months. It's astronomically better than my old cellphone. I like the reception more than anything. It's very clear and everybody I talk to is amazed at how clear it is, compared to what I was using in the past.

The only negative is that I called Customer Service to get my code so I can read my bill on the internet, but they're always busy during the day, and they told me that I should call in the evening, but it's difficult for me to do that, so I haven't been able to get my code yet. Despite this, I've already recommended them to my cousin, so he got a Jitterbug not too long ago. However, he's having a couple of problems with it right now, and I'm not sure exactly if the problems are with him or with the phone.

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StarStarStarStarStarBy -
Rating: 5/51

WOODSTOCK, GEORGIA -- My phone is on blind and I found out that I could get a Jitterbug phone with a voice-activated calling so that made it a thing I wanted. I have about 50 telephone numbers in there and I can even call 911. However, I have a little trouble getting the download in for the voice-activated calling. I went through three or four sessions with their reps for that and they were very friendly. I had a very good experience so far but I don't use the phone all that much. It's my fallback and a thing that makes my ability to make calls possible.

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StarStarStarStarStarBy -
Rating: 5/51

CRESTVIEW HILLS, KENTUCKY -- I love Jitterbug. It's very satisfactory and is exactly what I want. The reps have always been very good to me and I've recommended the phone to several of my friends. It's a great thing for people that have use for them, but I hate telephones. I work all the time and when I retired I never wanted to see another one. But I like Jitterbug. If I'm out by myself and if something happens I can call my sister, but it's very seldom that I use that telephone. In fact, I'm thinking about cutting it down and even cut the emergency off of it because my sister lives with me and she has it. There's no need for both of us to have it.

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GALLATIN, TENNESSEE -- My sister and I had seen Jitterbug advertised and we liked that it had the large numbers so we can see the numbers so well. We got these phones mainly for emergency calls, however, we haven't been happy with them. Sometimes when I open it up it takes so long to come on. I don't know why it wouldn't come on. I keep mine on charge all the time. At another time, I'm trying to scroll down to call someone and instead of it scrolling it will automatically call the first name that comes up on there and I don't know that it's calling them.

Sometimes if our Jitterbug phones do come on, that's wonderful. And every now and then they will come on immediately if we punched the on button. The phones also tell us that they do not keep the messages and that the phone numbers will be erased after the message and I appreciate all that information it gives us. Also, I do like the phone itself because when it does come on, the letters on it are large.

However, we both have been very disappointed in Jitterbug and right now I could not recommend it for anyone unless the system improves. We've been thinking about changing back to Verizon because our phones are so slow. In case of emergency, we would not be able to get anyone. My sister will be 87 on her next birthday and I'm 93 already so we need good service.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

SCHERERVILLE, INDIANA -- I was in the store and my sister-in-law bought a phone. I needed one and so I bought a Jitterbug. My main complaint with it is that I have to charge it more so now I charge it before it says so. Also, I seem to be getting a lot of stupid calls. They're not wrong numbers but different, saying that I won some stuff. I'm expecting a call and then I get that. Why are they calling and how did they get my number? I never had that problem with the cellphone. Other than that, so far it's good.

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