Joann Fabrics Consumer Reviews - Page 3

I purchased a home that was about 10 years old which was built with Jeld-Wen windows. My crank out casement windows had to be replaced starting as soon as I bought the house, about 6 years ago at this point. Jeld-Wen did sell me the windows at a discount. I thought that the failure was possibly because the previous owner failed to take care of the windows. Now, however, most of the fixed windows, including 2 big picture windows, are failing. These are vinyl clad, permanent windows. I started noticing the failure at about 14 years.

I understand they are out of warranty, but the replacement of these windows will cost me thousands. I am hoping Jeld-Wen will sell the windows at a greatly reduced cost, but have not heard from them regarding my request. I would certainly not recommend Jeld-Wen windows if they fail in such a short time.

Watch out for Joann Fabrics no receipt policy or them in general. They say they have a no receipt policy. They reduce your refund amount give you a receipt then keep both your money and merchandise saying they can't find a receipt. WHAT A BUNCH OF DECEPTIVE CON ARTISTS!!!! They take your merchandise in exchange for a worthless refund receipt which indicates they will send you your money in 14 days. That never happens and they refuse to give you a check or your merchandise back claiming it is theirs since you have no receipt. They basically think their customers are thieves and they stole the merchandise.

So everyone boycott the cheats with the deceptive holding your merchandise hostage policy until they get what they stole from others. They always claim they can not find one in their records nor do they tell you they have to find a receipt on their end. So they now have tons of money and merchandise from customers who came in WITHOUT a receipt in the first place. They basically confiscate your stuff under false pretenses and say you didn't pay for it . HOW ABOUT THIS LOVELY MERCHANT WHO THINKS THEIR CUSTOMERS STEAL?

MADISON, WISCONSIN -- I have had it with my local Joann's store. I sew for a living, and do shop locally for some of the items I use. However, I will never shop at that store again! I have had various complaints over the years and was always met w/ sincere and apologetic managers who took my issues seriously and corrected them. Not any more! After manager changes this year, my complaints are met by rolling eyes, snide comments and attitudes of "so what?" Particularly by the asst mgr ** who not only is nasty with customers but w/ employees as well! How they think this is a valued employee is beyond my comprehension! I will buy online or at Hancock from now on.

OHIO -- I have been a shopper at Joann Fabrics for many years but now no more. I attempted to place an order online but kept giving me the error notice. I gave up but the next morning my debt card was charged 4x. I called Joann Fabrics' customer service but was told NO order was placed and I should call my bank. I never received a confirmation email either about this order that was never placed. I called and they reversed the charges. I then verbally placed another order with Joann. Now today I go into my account and there are another 3 charges for the order that was never placed.

I have tried calling Joann Fabrics all day but cannot get an answer except "just wait 5 days". In the meantime I have over $300.00 and some change debted on my account for no order. I have called and left numerous messages for supervisors and corporate but never heard a word from them. My bank will not reverse them unless I get written notice from Joann faxed over to them. BUT at Joann no one will do it. Buyer beware and I promise I will NEVER shop at Joann Fabrics again!

CONCORD, NEW HAMPSHIRE -- Shopped in Joann Crafts today - got the email reminder about today is the last day for 25% off all purchases including sales items. Picked up some things I needed and then added some cross stitch items because the sign said additional 25% off.

When the clerk rang up the sale, the 25% didn't come off. She said she would have to go back and look, but she didn't want to do that because there was a long line. I explained that I too had been waiting for a long time in the line and the store should honor the sign and the price. She said she didn't have time to go look for the sign. I told her that was bad business and if she wasn't going to honor the advertised price I wasn't going to buy the items. She tried to say that I would be getting the 25% off because I had the coupon. I tried to explain that there's a difference between 25% off plus another 25% off.

Additionally, she gave the woman just ahead of me in line the 25% off the entire purchase even though she didn't have the coupon. The clerk essentially told me that my business is not important to the store. There are so many frustrations shopping at JoAnn's that I think I will take that advice and not shop there any more. I will also advise everyone else I know how poor their business practices are and that it is much better to shop elsewhere.

CHATTANOOGA, TENNESSEE -- I have worked for the Joann Fabrics store for 3 months and for the most part I have enjoyed learning all the crafts that Joann has to offer. There needs to be protocall and how an employer talks to other employee. I am not a dog and deserve to be talked to like you want to be addressed/. There is an manager in the Chattanooga /Tennessee Joann by the name of marcy [snip] who has no respect for her employees and well as the customers. There has been complaints about her and nothing is ever done.

when I was hired I was not informed I would have to work pass 10 pm since I have school aged kids that have to be woken up to come and get me from work. When I informed the manager I had to leave since it was after 10 I was informed I needed to make other arrangements if I wanted to be there further..

That I feel a very rude comment to make. The bathrooms and the over all store needs be supervision and not a manager that is always missing in action when its time to work she makes sure she's off. There should be notice given to employers when needed to stay later and be told the day off that you need to stay late because there was a big boss coming and things weren't done all that needed to be done should have been done at the last minute.

ALGONQUIN, ILLINOIS -- The Jo Ann Fabrics on Randall road in Algonquin has no idea what customer service is. Long lines at the cutting counter while staff walk in and out behind the counter looking at you. We ordered 15 yards of heavy fabric. After it came in and we drove to pick it up it was the wrong fabric. We spent an hour waiting while we were blamed for ordering the wrong fabric. They actually had the same tag on two different fabrics. They reordered and called us in to pick it up a second time. When we got there they didn't have a 15 yard piece but two 10 yard bolts. We took a 5 and 10 yard piece. Got home to cut the fabric and the five yard piece was 4" short.

We called to have them hold the remainder till we came in and they corrected their cutting mistake. We got chewed out and told they would have to measure it. NO CUSTOMER SERVICE. Measure all you want, it's 4" short and won't be growing before we bring it back in. THIS STORE NEEDS HELP. In a job market like this it should be easy to find people who would be "happy" to be working.

FARGO, NORTH DAKOTA -- I was not going to write a complaint, but I see that Jo-Ann's has done this to people before based on what other people write. On 11-28-09 My wife made a rather large purchase. Today 12-1-09 I notice on my online banking that Jo-Ann's made a double charge to my MasterCard three days ago in the amount of $150.98. I called the store, and at first they said they did not double charge my card, but when they called their corporate office they told the local store manager that yes, there are double charges to many cards that day. They said I will get my $150 back some time this week.

I don't know about most of you, but right during Christmas Shopping season I cannot afford to be MINUS $150 on my bank card for a whole week. This is my checking account and even though I have some overdraft protection my money is not locked up in some corporate mistake and they don't try to make it right - An attitude of "you will get your credit from corporate when they get to it" attitude.

Summary, they have done this before, and it appears that they did it again, and they make no move to try to reimburse me $150 RIGHT NOW when I need it. HOW MANY PEOPLE are out $100 or more this week, right after a big shopping weekend and before payday? Rotten Corporation!

MANCHESTER, CONNECTICUT -- I am a very frequent shopper. While I was in with my daughter, who was shopping for fabric, I went over to the sewing machine dept to ask a quick question about how the automatic threaders work. I knew at one point (when I got my machine) but had forgotten. The person in that department (who had no other customers to wait on at that time) replied "Did you buy your sewing machine here?" I said "No." She said "I'm sorry, we don't provide training for people who didn't buy their machines here. It's one of the benefits." I said, "I wasn't looking for training, just an answer to a quick question". She refused.

It was very rude and I can't figure out why she would have treated me this way. I've tried to call Joann Fabric's complaint toll free number and have left 2 messages for a return call, but no one has called me back. Apparently the sewing machine dept is leased. I spoke with a manager at the store, who apologized, but nevertheless, it reflected VERY poorly on the store.

Most people don't realize it is another company entirely that runs that dept. I think it's really bad form that the company hasn't returned any of my calls. It's really put a black mark (in my mind) on the reputation of Joann Fabrics. When I tried to reach customer service from their website, the link was broken, making it impossible to send a comment in there. Amazing!

OVERLAND PARK, KANSAS -- I am really tired of being treated with no respect or concern for my satisfaction at my local Joann's store. There are bad attitudes in abundance in Overland Park, Kansas. I have complained about snippy and rude cashiers to management in the past, only to be told "If we did something about every complaint we got, we wouldn't have any employees left". This shows very badly for the store management and the employees that are helpful and pleasant.

It should not surprise me then when I find out that the JoAnn's chain treats their class teachers with no respect. I overheard a teacher being told last night that she would not get the normal 15% teacher's discount card as she was not a "REAL" teacher and that all the Joann teachers would simply have to "get used to it". These teachers have to supply all their own class materials and samples with nothing being supplied by JoAnn's stores to them, and they do not even get the same discount as any other teachers, who apply their discounts to all their own personal purchases. I certainly wouldn't teach for Joann's.

I think it is time for me to start shopping at Hancock's or Hobby Lobby stores for my fabric, where my concerns will be heard and where I have been treated with respect. I will also see if these stores offer classes as the Joann's class management has really gone downhill, which is a shame as Joann's has some really good teachers.