Joann Fabrics-Bad Return Policy
MARLTON, NEW JERSEY -- On 4/25 I purchased a couple of yarns from JoAnn Marlton NJ store and wanted to return them yesterday 6/5 within 90 days from the purchase. Their return policy without receipt sucks. Basically it is not ... read full review17 Replies - Latest reply on 07/23/2013
CHATTANOOGA, TENNESSEE -- I have worked for the Joann Fabrics store for 3 months and for the most part I have enjoyed learning all the crafts that Joann has to offer. There needs to be protocall and how an employer talks to other ... read full review5 Replies - Latest reply on 08/23/2012
Ripped off by Joann Fabrics
Watch out for Joann Fabrics no receipt policy or them in general. They say they have a no receipt policy. They reduce your refund amount give you a receipt then keep both your money and merchandise saying ... read full review10 Replies - Latest reply on 08/17/2012
MADISON, WISCONSIN -- I have had it with my local Joann's store. I sew for a living, and do shop locally for some of the items I use. However, I will never shop at that store again! I have had various complaints over the years and was always met w/ sincere and apologetic managers who took my issues seriously and corrected them. Not any more! After manager changes this year, my complaints are met by rolling eyes, snide comments and attitudes of "so what?" Particularly by the asst mgr, Jo-who not only is nasty with customers but w/ employees as well! How they think this is a valued employee is beyond my comprehension!
3 Replies - Latest reply on 12/17/2009Add reply
I will buy on-line or at Hancock from now on.
Charged for no order
OHIO -- I have been a shopper at Joann Fabrics for many years but now no more. I attempted to place an order online but kept giving me the error notice. I gave up but the next morning my debt card was charged ... read full review4 Replies - Latest reply on 08/04/2009
Idiotic Corporate Policies
COUNTRYSIDE, ILLINOIS -- I am a long time Joann's customer (15+ years) and visit their stores an average of once per week (sometimes much more). I also spend several thousand dollars per year on both fabric and craft items during ... read full review2 Replies - Latest reply on 08/22/2013
Staff Don't Honor Pricing or Coupons
CONCORD, NEW HAMPSHIRE -- Shopped in Joann Crafts today - got the email reminder about today is the last day for 25% off all purchases including sales items. Picked up some things I needed and then added some cross stitch items ... read full review1 Replies - Latest reply on 08/05/2013
CUDAHY, WISCONSIN -- I am fed up with JoAnn's misleading advertising!! I recently visited my local JoAnn Store where a sign posted in the middle of several shelves stated that Copco was on sale for 40% off. The sign led me to believe that both the cups AND the water bottles were on sale. When I checked out, the water bottle was not discounted. I questioned the clerk, so she called the Store Manager up front who stated that the cups and bottles are usually on sale at the same time and it should be discounted. However, the clerk would not adjust the price. I was livid!!
This is not the first time that I purchased an item, only to find that the advertising sign was placed in the incorrect location. (If an item is not included in the sale, DON'T POST THE SIGN WITH THE NON-SALE ITEMS!!!!!! Common Sense!!!)
With another incident, the clerk cut my fabric too short. I had 6 pieces of fabric that I could not use because the measurement was shorted! When I filed a complaint about this, the Regional Manager contacted me and stated she would send me a gift card, which I NEVER received!
I am DONE with JoAnn Fabrics!!
I am tired of Joann's coupons for 40% off; luring people into their stores who can't use the coupons because 90% of the merchandise is on sale. If the merchandise is even 25% off you can't use your coupon.
2 Replies - Latest reply on 09/09/2010Add reply
It's not like the store isn't the only game in town and they have to resort to this business tactic.
There is no customer Service at Joann's
THOUSAND OAKS, CALIFORNIA -- I recently went to my local Joann's store to buy some of their flannel that is on sale right now. I took the bolts up to the cutting table and asked for a yard each of about 13 different prints. As ... read full review