BOSTON, MASSACHUSETTS -- John Hancock by far THE WORST company in the US. We purchased a policy for my Dad in the 70's, in 2011 he suffered a stroke. The policy has a 100 day wait clause until they cover outside care (health aide) salary. It's now October and after over 35 calls, 50 pages of forms and about 7 huge fights, we still have not any resolution and all of paperwork was in. They are a disorganised and until to get to upper management, rude bunch of non-professionals. Our aide is wonderful and was approved by them. She still has not been paid. It is now November 2011, they have not sent a dime.
I would not insure my goldfish with these clowns. They are the worst. The case manager Shiela in Boston was and is completely useless. She doesn't even return calls. Give John Hancock a complete pass on any insurance needs whatsoever, they have been nothing other than an added burden ensuring a very difficult time in my families life. Shame on you John Handcock! SHAME ON YOU!