Johnson Premium Hardwood Flooring

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Brazilian Oak Hardwood Flooring Scratches Extremely Easy
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JEFFERSON CITY, MISSOURI -- We purchased this flooring through Beautiful Home Interiors of Jefferson City, Missouri for our new house just over 1 year ago and the flooring is already severely scratched after having been treated with above average care and usage. Our previous home had custom installed oak floors with poly urethane clear coating and after 14 years of usage showed no scratches visible to the naked eye.

The Johnson floors use an aluminum oxide clear coat and while it is a very beautiful finish, don't ever plan to walk on it if you do not want scratches on your floor. Both Johnson Floors and Beautiful Home Interiors have been totally unresponsive to our complaints and we are currently in the process of dealing with it through the Better Business Bureau and our states Attorney General's office. (Johnson Floors never responded to the California state Better Business Bureau's complaint whereas Beautiful Home Interiors did)

Think long and hard if you are considering a purchase of any Johnson Premium Hardwood Flooring product or doing business with Beautiful Home Interiors of Jefferson City, Missouri as they do not stand behind their product.
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User Replies:
dan gordon on 02/10/2009:
I was the distrcit manager for Bruce Hardwood for many yrs and unfortunately scratching is not warranted by any mfctr. It could be scratches are just more apparent cause of the dark wood or lighting. The good news is you can recoat these floors without resanding by a screen and recoat. As a mfctr you have to ask what they did wrong? I understand you have scratches but since that isn't a warrantable problem what would you like them to do?
Johnboynewt on 02/11/2009:
First off, we were never warned by either the manufacturer or the retailer that this flooring would scratch so easy. It is virtually impossible to use the floors in a normal environment without incurring scratches. How either party decides to stand behind this defective product is up to them. We will not be satisfied though until this is brought to a successful resolution.
BokiBean on 02/11/2009:
You're tilting at windmills. Good luck with that.
DigitalCommando on 02/11/2009:
I have known people with similar floors and they weren't warned either. They ended up just taking off their shoes at the door, and keeping their dogs outside. I would think that asking about the maintenance aspects of a floor would be your responsibility however since your the one who is paying for, living with and maintaining them.
Johnboynewt on 02/11/2009:
I am just curious what prompted the responses from the 3 of you. Do you have some interest in this possibly? Have the last two authors that found it necessary to comment on this personally owned hardwood floors or have any experience with them? If you would go back and read the original complaint you would find that I have in fact owned hardwood floors before these and did not have any problems with scratching.
BokiBean on 02/11/2009:
Johnboy - responses are the whole point of this website. I have hardware floors and dogs and people walking on them. Over the course of a're going to get scratches. Scratches aren't covered under any manufacturer's warranty. That's just the sad truth.
jktshff1 on 02/11/2009:
clip your toenails.
wood floor geek on 05/19/2009:
I have the same brand of wood floor in my home, I re-coat them with same finish as the custom wood floor offer today and have the look, feel and ease of maintenance. pre-finished floor with aluminum oxide is far overrated and over sold.
oreke on 08/25/2012:
The original poster has a very valid complaint. Some of the follow-up comments, indeed, seem very loaded.

These "pre-finished" floors are absolutely advertised as "really difficult to scratch". A whole lot of flooring companies, manufacturers, dealers, and installers sing the same tune in touting the factory finished 10 to 20 layer aluminium oxide finishes being hard as diamond and extremely scratch resistant. Open up any hardwood flooring company web site and see what they say about their 20 to 50 year warranty and their aluminium oxide finish in the same context.

So, when these jokers come out here and try to say that the end user is being unreasonable, it immediately raises some red flags.

And, yes, hardwood floors can be refinished. But, you're certainly going to have a headache taking off that 17 layer finish.

Bottom line: The end user got shafted and is right to be seeking compensation from the manufacturer. Their product doesn't live up to their promises.
Natalie on 04/02/2013:
Hi, I am just curious the type of hardwood you had installed. Solid or engineered, type of wood (oak, maple, etc), and smooth or hand scraped. Anything you can tell me would be great. We are looking at installing pre-finished wood floors in our home. Thank you.
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