WARWICK, RHODE ISLAND -- We are so disappointed with the quality of the premium leather couch we purchased. After just one year, it look terribly worn, spotted, and faded, even though we were assured it was top quality because of its price. We also purchased the protection plan, and it has provided nothing but headaches! I will be recommending to everyone we know to avoid Jordan's for sub-par quality, and to especially not waste money on a useless protection plan!!!
AVON, MASSACHUSETTS -- Two "leather" recliner sofas and matching recliner were purchased only 3 years ago when the peeling began. It's all over the floor and needs to be vacuumed up every day. Why was the warranty protection purchased when only 25% of the purchase price will be given as a store credit? We all know furniture stores mark up their prices so what's the point? Waste of time, waste of money, and waste of a room that is now an embarrassment. It's very hard to watch the Jordan's commercials on TV while sitting on this nightmarish furniture.
NATICK, MASSACHUSETTS -- We won't ever buy from Jordan's again. While our furniture is still comfortable it has operative glitches (still) and is made with flimsy materials... Which we didn't realize until putting in a repair order within a few weeks of having it delivered. Worse when we called we were informed that the damage was somehow our fault. They are couches. We sit on them. We foolishly thought they would stand up to being sat on. We don't have rough housing or mad parties... We have a nice home and nice things... Even a few antique chairs and tables that we've somehow managed not to break over the years. Go figure.
We had one of the couches replaced because the repair they did was done with scrap wood and glue to an already flimsy frame... But I will not call them back at this point for anything else. It's not worth it to be dealt with in that manner. There simply is no point. The replacement was just as poorly made as the originals and I'd rather write the whole experience off and consider it a lesson learned.
We paid good money for something built on a frame of plywood and cannot expect it to last for more than a few years at best. Not the type of quality we thought we were getting. We would not have paid so much for something so poorly made. My recommendation... If you decide to buy something from them (maybe you see something and just have to have it) check out the framework both in the store and on delivery. I'm betting you'll choose to walk away no matter how much you like the look and feel while in the store.
NASHUA, NEW HAMPSHIRE -- Purchased a 4K leather set in 2013. Bought the maintenance 5-year plan. I specifically asked my sales person if it would fade much... she said, "No, it was high grade would not fade!" My recliner started showing little black dots and fading. Other 2 pieces have just as much activity as the chair and no fading or spots. Service said not covered & the problem is it must have been from a cow that had "spots" and when they stained over the stain with wear now shows the spots!
Well I didn't purchase a chair to have spots from a cow. That was the most ridiculous excuse I have ever heard. Idiots!! If I wasn't in the process of moving I would do a 93 A and demand a full refund. They are giving me 400 towards credit in the store. I paid 978 for the recliner. They no longer make that brand so unable to replace. From now on I think I will buy my furniture at Big Lots. When it gets worn will buy a new set. :) Will never buy another set from Jordan's.
NATICK, MA, NEW HAMPSHIRE -- Bought a mattress and box spring, failed within a few years. They come out and take photos, the guy admits he's new to the job and doesn't know much when we ask him questions. They call back and say the mattress is fine but the box springs are defective. He tries telling me the mattress will repair itself once the box springs are replaced. I disagree because the mattress is bad and very uncomfortable.
He then says I have to pay to get the box springs delivered. But they sold me as they stated "defective box springs". The guy was a cocky comedian and make me feel like I had no say or choice. Piss poor customer service. I leave a negative review on Facebook, they delete it. What's the point of a one-sided review.
NATICK, MASSACHUSETTS -- I will never ever shop at Jordan's again. I recently bought my Sealy mattress and box spring. The mattress ended up being too hard. After only one week, my back was in pain and told them I wanted to re-select. They charged me $160 to re-select. After only 1 month I have noticed that my bed is making squeaking noises (like an old bed). We inspected the box spring and we noticed that it's not a Sealy one. It's not even a real box spring. It's a piece of crap made of plywood and cardboard. I paid $170 for that. They sold me a Jordan's box spring instead of a Sealy one. That's very dishonest I think.
I am contacting them right now to get a refund and get a real shock absorber box spring. Please, stay away from Jordan's. There are many small family owned businesses everywhere. Get a real mattress and a real good box spring like a Gold Bond (two sided), made in Connecticut. Also if you don't want to feel hot at night or smell toxic fumes, stay away from memory foam. I learned it the hard way. I hope this helps you take a better decision.
READING, MASSACHUSETTS -- My wife and I ordered a glider (lj1l72001) from Jordan's Furniture on October 13, 2008 for our nursery. We looked at a ton of these chairs and when we found the one we liked at Jordan's we were excited. We picked it up on November 22, 2008. We put it in our nursery and didn't spend much time in it until we brought our baby home from the hospital on December 16, 2008.
After spending some time in the chair we could tell there was something wrong with it. It was not nearly as comfortable as the chair we decided to buy on your showroom floor. We ordered the feather pillows and discovered the pillows on our chair to be very stiff. Also when you sit in the chair and lift your feet off the ground you fall forward right out of the chair. Not only does this make the chair uncomfortable but unsafe.
I called customer service in hopes of having the chair replaced or fixed. We had to wait 3 weeks for a technician to come to our house. The tech was very nice and mentioned that this had been a problem with these chairs. He installed a couple of wedges and said he would look into the pillow stiffness problem. We were under the impression the pillows were feather not a foam cushion with feathers around it. Disappointed is an understatement. The wedges that were installed did not fix the problem. If you lift your feet you still fall out of the chair.
We then contacted customer service with our issues and got nowhere. ** was not only uninterested in our problems and unhelpful he was rude, unprofessional, yelled at me and ended our call when his shift was coming to an end. We talked to three more managers who were more professional than ** yet unhelpful. One manager told us to wrap the cushions with a towel and walk on them. Apparently she thought it would help "break it in." Yeah I have a newborn and all that extra time to walk on cushions of a $931 chair. I was hoping she was joking. She was not.
Since our chair was a "special order" if we returned the chair we would lose 30% of the $931.35 we paid for this chair. I said I would accept a 100% refund towards a store credit to buy another chair. I thought this would be a fair compromise for both parties. We pick out another piece of furniture at your store and are happy. To no avail. I was told that the chair was not defective. I offered to bring the chair to the store to prove the chair was defective and was told that was not an option. Talking to your customer service supervisors has been the most frustrating and disappointing experience I have ever had with customer service, ever.
My wife and I finally after hours talking to your managers settled on returning the chair and receiving all but 10% back. We felt our energy was better spent enjoying our time with our newborn than fighting with your managers who couldn't care less about our issues and the defective product we purchased. My question is: if you buy a piece of furniture that is defective should the customer lose out? Or should the furniture company (Jordan's) stand by the product they sell.
How can Jordan's sell this product to their customers and not back it up. This product is defective and I am out not only the five weeks we waited to pick it up then three weeks for a technician to come to our house and another week battling with customer service. Now we are settling for a loss of $90 out of our pockets to return this product.
You should be ashamed of yourselves. I will never return to your store and I will be sure to share my experience with everyone I can.
READING,MASS. -- Were lied to. Called 3 weeks after sleeping on it, they told me it takes 4 months to get use to. Called again, told 90 days were up, can't return it. Called again, they were rude, no help. I will never purchase again from them. I will tell everyone how dishonest they are. The poor quality of the mattresses are just the tip of their dishonesty.
READING, MASSACHUSETTS -- Purchase all my furniture from Jordan's. Raved about them. However I bought a couch four years ago with a service agreement. The couch is falling apart on the arm rest and now the head rest. Had the service out. Told me it was not real leather. It was called Bonded leather. Nowhere on my slip does it say that. Why would I pay to have a leather treatment done on a bonded leather couch??
Went to store, funny thing all the bonded couches have notices on them to make it clear they are bonded not leather. Surprise. Guess a lot of people were taken for a ride. Hoping they will step to the plate and help me out. I think a couch should last more than 4 years!!!!! Let's see if they really are 100 customer service as ** says on their ads.