AVON, MASSACHUSETTS -- Two "leather" recliner sofas and matching recliner were purchased only 3 years ago when the peeling began. It's all over the floor and needs to be vacuumed up every day. Why was the warranty protection purchased when only 25% of the purchase price will be given as a store credit? We all know furniture stores mark up their prices so what's the point? Waste of time, waste of money, and waste of a room that is now an embarrassment. It's very hard to watch the Jordan's commercials on TV while sitting on this nightmarish furniture.
NASHUA, NEW HAMPSHIRE -- Purchased a 4K leather set in 2013. Bought the maintenance 5-year plan. I specifically asked my sales person if it would fade much... she said, "No, it was high grade would not fade!" My recliner started showing little black dots and fading. Other 2 pieces have just as much activity as the chair and no fading or spots. Service said not covered & the problem is it must have been from a cow that had "spots" and when they stained over the stain with wear now shows the spots!
Well I didn't purchase a chair to have spots from a cow. That was the most ridiculous excuse I have ever heard. Idiots!! If I wasn't in the process of moving I would do a 93 A and demand a full refund. They are giving me 400 towards credit in the store. I paid 978 for the recliner. They no longer make that brand so unable to replace. From now on I think I will buy my furniture at Big Lots. When it gets worn will buy a new set. :) Will never buy another set from Jordan's.
NATICK, MA, NEW HAMPSHIRE -- Bought a mattress and box spring, failed within a few years. They come out and take photos, the guy admits he's new to the job and doesn't know much when we ask him questions. They call back and say the mattress is fine but the box springs are defective. He tries telling me the mattress will repair itself once the box springs are replaced. I disagree because the mattress is bad and very uncomfortable.
He then says I have to pay to get the box springs delivered. But they sold me as they stated "defective box springs". The guy was a cocky comedian and make me feel like I had no say or choice. Piss poor customer service. I leave a negative review on Facebook, they delete it. What's the point of a one-sided review.
NATICK, MASSACHUSETTS -- We won't ever buy from Jordan's again. While our furniture is still comfortable it has operative glitches (still) and is made with flimsy materials... Which we didn't realize until putting in a repair order within a few weeks of having it delivered. Worse when we called we were informed that the damage was somehow our fault. They are couches. We sit on them. We foolishly thought they would stand up to being sat on. We don't have rough housing or mad parties... We have a nice home and nice things... Even a few antique chairs and tables that we've somehow managed not to break over the years. Go figure.
We had one of the couches replaced because the repair they did was done with scrap wood and glue to an already flimsy frame... But I will not call them back at this point for anything else. It's not worth it to be dealt with in that manner. There simply is no point. The replacement was just as poorly made as the originals and I'd rather write the whole experience off and consider it a lesson learned.
We paid good money for something built on a frame of plywood and cannot expect it to last for more than a few years at best. Not the type of quality we thought we were getting. We would not have paid so much for something so poorly made. My recommendation... If you decide to buy something from them (maybe you see something and just have to have it) check out the framework both in the store and on delivery. I'm betting you'll choose to walk away no matter how much you like the look and feel while in the store.
READING,MASS. -- Were lied to. Called 3 weeks after sleeping on it, they told me it takes 4 months to get use to. Called again, told 90 days were up, can't return it. Called again, they were rude, no help. I will never purchase again from them. I will tell everyone how dishonest they are. The poor quality of the mattresses are just the tip of their dishonesty.
READING, MASSACHUSETTS -- Purchase all my furniture from Jordan's. Raved about them. However I bought a couch four years ago with a service agreement. The couch is falling apart on the arm rest and now the head rest. Had the service out. Told me it was not real leather. It was called Bonded leather. Nowhere on my slip does it say that. Why would I pay to have a leather treatment done on a bonded leather couch??
Went to store, funny thing all the bonded couches have notices on them to make it clear they are bonded not leather. Surprise. Guess a lot of people were taken for a ride. Hoping they will step to the plate and help me out. I think a couch should last more than 4 years!!!!! Let's see if they really are 100 customer service as ** says on their ads.
NATICK, MASSACHUSETTS -- I will never ever shop at Jordan's again. I recently bought my Sealy mattress and box spring. The mattress ended up being too hard. After only one week, my back was in pain and told them I wanted to re-select. They charged me $160 to re-select. After only 1 month I have noticed that my bed is making squeaking noises (like an old bed). We inspected the box spring and we noticed that it's not a Sealy one. It's not even a real box spring. It's a piece of crap made of plywood and cardboard. I paid $170 for that. They sold me a Jordan's box spring instead of a Sealy one. That's very dishonest I think.
I am contacting them right now to get a refund and get a real shock absorber box spring. Please, stay away from Jordan's. There are many small family owned businesses everywhere. Get a real mattress and a real good box spring like a Gold Bond (two sided), made in Connecticut. Also if you don't want to feel hot at night or smell toxic fumes, stay away from memory foam. I learned it the hard way. I hope this helps you take a better decision.
NASHUA, NEW HAMPSHIRE -- Purchased a very expensive Klausner sectional set. Within a year the side panel on two of the cushions were cracking because that they were apparently cheap vinyl. Their man came out and said it was happening because I was placing my hands on it! I bath every day! I got worse so they replaced the covering of the recliner.
One year later it happened again. They didn't want to know me. My wife is very good at sewing so since we still had the original covering, she sewed on a new side panel but we didn't know how to remove the cover from the recliner. I called and asked them to send someone out and I'd pay for it. They said that because we had altered the covering they couldn't do it. I asked for a supervisor and he said that if they did all the furniture repairs requested, they wouldn't be able to do warranty work. I spent a pile of money for what became junk in a few years. Clearly, I will NEVER shop there again.
NASHUA, NEW HAMPSHIRE -- We had bought a 3000 dollar leather sectional and had an issue with one section of the sectional that was 699. After 3 attempts at getting it remedied we were told there may have an issue of matching the same color. I mean it's a black leather couch. We refused to pay for something that was not working properly. When you buy a $3000 piece of furniture you hope that it is of good quality and Jordan's would stand by their furniture and customers.
So after being delinquent for 5 months because they would not remedy the issue so we refused to pay, they finally agreed to take back the piece and give us a store credit and we settled for an amount to pay them. If they had given us the credit in the first place we would have never been delinquent in payments. They stated that now the account was closed as we settled and they would give us a store credit for 699. We went to use the credit and Jordan's stated they credited it to the credit card that was closed. So ultimately Jordan's STOLE our money and got their furniture back! Extremely ** furniture and worst customer service.