Customer Service Sucks
READING, MASSACHUSETTS -- My wife and I ordered a glider (lj1l72001) from Jordan’s Furniture on October 13, 2008 for our nursery. We looked at a ton of these chairs and when we found the one we liked at Jordan’s we were excited. ... read full review
Why Not To Shop At Jordans
READING, MASSACHUSETTS -- I have been a Jordan's customer for approximately ten years. I have been watching their product quality decline steadily during that time. The final straw was a leather sectional couch which has split ... read full review3 Replies - Latest reply on 11/16/2013
READING, MASSACHUSETTS -- Purchase all my furniture from Jordans raved about them. However I bought a couch four years ago with a service agreement. The couch is falling apart on the arm rest and now the head rest. Had the servce out told me it was not real leather it was called Bonded leather no where on my slip does it say that.Why would I pay to have a leather treatment done on a bonded leather Couch?? Went to store, funny thing all the bonded couches have notices on them to make it clear they are bonded not leather. Surprise- Guess a lot of people were taken for a ride. Hoping they will step to the plate and help me out. I think a couch should last more than 4 years!!!!!. Lets see if they really are 100 customer service. as Barry says on their ads.1 Replies - Latest reply on 11/21/2013Add reply
NASHUA, NEW HAMPSHIRE -- Purchased a very expensive Klausner sectional set. Within a year the side panel on two of the cushions were cracking due to the fact that they were apparently cheap vinyl. Their man came out and said it was happening because I was placing my hands on it! I bath every day! I got worse so they replaced the covering of the recliner.
One year later it happened again. They didn't want to know me. My wife is very good at sewing so since we still had the original covering, she sewed on a new side panel but we didn't know how to remove the cover from the recliner. I called and asked them to send someone out and I'd pay for it. They said that because we had altered the covering they couldn't do it. I asked for a supervisor and he said that if they did all the furniture repairs requested, they wouldn't be able to do warranty work.
I spent a pile of money for what became junk in a few years. Clearly, I will NEVER shop there again.
NASHUA, NEW HAMPSHIRE -- We had bought a 3000 dollar leather sectional and had an issue with one section of the sectional that was 699. After 3 attempts at getting it remedied we were told there may have an issue of matching the same color. I mean its a black leather couch. We refused to pay for something that was not working properly. When you buy a $3000 piece of furniture you hope that it is of good quality and Jordans would stand by their furniture and customers.
So after being delinquent for 5 months because they would not remedy the issue so we refused to pay, they finally agreed to take back the piece and give us a store credit and we settled for an amount to pay them. If they had given us the credit in the first place we would have never been delinquent in payments. They stated that now the account was closed as we settled and they would give us a store credit for 699.
We went to use the credit and Jordans stated they credited it to the credit card that was closed. So ultimately Jordans STOLE our money and got their furniture back! Extremely Chitty furniture and worse customer Service.
NASHUA, NEW HAMPSHIRE -- Bought a expensive couch at Jordan's. Felt very comfortable sitting on it at the store also I didn't like the fabric on the couch so I ordered special order material, which they charge you extra money for. Couch arrived it was the most uncomfortable couch, hard as a rock. This couch was supposed to be made in the USA. I think it was made oversea's. The material I ordered for this couch was very soft as a sample. The material on this couch was very stiff and itchey. Made me break out in a rash on my legs. Complained to customer service, they don't care.
I also ordered a brand name recliner at the same time. Recliner came later. Was not like it was in the store, leaned to far back, instead of watching TV, I was staring at the ceiling. Again the material ordered on this chair was not the fabric the soft material that I felt in the sample. From what I understand a lot of these fabrics are being made oversee's, Both went back only received a portion of my money back. Their delivery prices are also way out of line. Might as well have gone to Bob's discount furniture instead of wasting my money at Jordan's.
I bought a $1200 table and chairs in January. They said there would be a short delay but it only just arrived. What I am upset about is there lack of communication on the delay and when I called the customer service people did not seem to care. Al ltheir hype and marketing means nothing when I feel they do not understand what I value. I will never shop there again Add reply
E. TAUNTON, MASSACHUSETTS -- On 4/20 I purchased a dinning room set complete with buffet. On delivery I noticed stain spots in the finish resulting from stain hitting the unfinished surfaces. I photographed the affected pieces and sent the photos to Customer Service asking for a reasonable price reduction if I were to keep the set. CS told me the spots were"antiquing" and that all the furniture of this make had them. I've finished furniture at home and can identify sloppy work. I told CS I didn't buy it.
1 Replies - Latest reply on 05/14/2009Add reply
How could a store knowingly sell defective products
from Malaysia with no quality control in the pipeline? I asked them to pick up the set and issue me a check for the amount I paid. I will not accept a store credit. Goodbye Jordan's