I ordered this product online. As a repeat customer I thought everything was fine. They asked for proof of eligibility which I submitted promptly. The product never came. When I inquired I found out they never processed my proof and couldn't find it. When I re-submitted it (with confirmation) they claimed the product was no longer available and tried to sell me a much more expensive version. Add reply
There was a negative review posted for JourneyEd that did not allow comments, so I felt it necessary to post a review of my own. I have only made one purchase of downloaded software (Microsoft Office 2010). The transaction went well. I made the purchase, my credit card was charged, I was sent a confirmation email and download instructions. The download worked fine. I cannot speak to the customer service wait time that the other reviewer expressed, but I can say that I think the response time for email could be a little better. My initial purchase was rejected because the woman at my bank did not activate my credit card properly when I called in after receiving a new card. They do not appear to have any weekend employees, so individual emails may not be responded to until the next business day. Add reply
Don't Buy From This Company
Anyone reading this should avoid this company. First of all the wait times for their customers service is about 30 minutes. Second, never buy a product from this company for a download. They claim that ... read full review
I placed an order one evening realizing that I ordered the wrong item the next AM. Did not think it would be a problem since I had not confirmed my student status. When I tried to cancel the order it would not cancel. I called customer service where I was told it had already been packaged and sent to ship and so it could not be canceled,(package did not ship for 2 days) I told the operator my problem, he told me to refuse delivery when it came and it would come back to them, since I was in class when it was delivered I could not refuse shipment so I called UPS they said I would need a return label, called JourneyEd back and this time I was told that they would not give me a return label until I had the package in my hand. As soon and I knew it was delivered I called back and then was told I had to pay for shipping and there was no record that I had called 2 other times. Completly ridiculous.
1 Replies - Latest reply on 11/23/2009Add reply
Now I have to take it to UPS and return it ... I wonder if I will get my money back. The customer service stinks. I will never buy from them again.
JourneyEd Is The Absolute Worst!
DALLAS, TEXAS -- I would NEVER suggest buying from JourneyEd! On a scale of 1-10, their customer service ranks a big fat ZERO!
I tried to order the Adobe Creative Suite thru a link on my school login page and was ... read full review