I placed an order one evening realizing that I ordered the wrong item the next AM. Did not think it would be a problem since I had not confirmed my student status. When I tried to cancel the order it would not cancel. I called customer service where I was told it had already been packaged and sent to ship and so it could not be canceled,(package did not ship for 2 days.) I told the operator my problem, he told me to refuse delivery when it came and it would come back to them.
Since I was in class when it was delivered I could not refuse shipment so I called UPS. They said I would need a return label, called JourneyEd back and this time I was told that they would not give me a return label until I had the package in my hand. As soon and I knew it was delivered I called back and then was told I had to pay for shipping and there was no record that I had called 2 other times. Completely ridiculous. Now I have to take it to UPS and return it ... I wonder if I will get my money back. The customer service stinks. I will never buy from them again.
Last week, I placed my second (and very likely the last) software order with JourneyEd.com. I only bother to deal with the vendor, because of its exclusive academic pricing for some software products. Otherwise, if at all possible, I suggest that you stay away from the headache of dealing with JourneyEd. If you need to call their customer service (i.e. because your online order seems to be completely lost), you are almost sure to encounter unfriendly often rude customer service.
Interestingly, if you choose to purchase software download to expedite access to your software, do not expect to receive it promptly. Three days ago, I paid for a piece of software with download option, but I am still waiting to receive the download link. According to JourneyEd's customer service, this is their "normal process." All I can do is just keep waiting. Horrible!
AUSTIN, TEXAS -- I ordered this product online. As a repeat customer I thought everything was fine. They asked for proof of eligibility which I submitted promptly. The product never came. When I inquired I found out they never processed my proof and couldn't find it. When I resubmitted it (with confirmation) they claimed the product was no longer available and tried to sell me a much more expensive version.