CUPERTINO, CALIFORNIA -- I had booked 7 days tour to Yellowstone through Take Tour site that was by Joy Holiday. I reached my pick up location 25 min before scheduled time. Noon came to pick me at 7 am that was the scheduled time. I called Joy Holiday and they gave me another no. I kept on calling that number however no one received my call. I kept on checking with every tour guide that came to pick passengers to check my name in list.
After about 1 hr, all the passengers were taken away and I was the only one standing there. I came back home and told them to reimburse. No one even had the courtesy to call me and inform. Later on they are giving the reason that they could not come due to traffic. I had taken 5 days vacations for this tour and my billing did not happen. Now they are not agreeing to pay me the 5 days vacations I have lost. I could never imagine that such a things can happen and this is how its dealt later on so guys be careful when you book trips through them.
MILLBRAE, CALIFORNIA -- My family did not want to drive, so I called the JOY HOLIDAY for a 2 day bus tour and PAID the full amount. Guess what, WE DID NOT GO!! Here is what happened: In their website, they show a big bus while they actually drive a smaller vehicle for 2 day tour. However, they did not inform me that. About two days before our departure, the agent called us and said we could not go because the vehicle was too small to carry ten persons. And we were the last group of joining the tour, so we must give up. THAT IS WHEN I KNEW THEY ACTUALLY DROVE A SMALLER CAR, not the bus shown on their website.
Although we already prepared for the trip, we did not trust them any more, so we decided to get full refund instead of changing dates. The agent said they would mail out my check in two days. However, I did not receive it and so a week later, I called them. Guess what, they did not even sent out my check. I am not sure how long they would hold my money if I did not call them. OVERALL, JOY HOLIDAY IS A POOR TRAVEL AGENCY!! If you have a choice, don't use their service. Here is their contact information, don't be fooled!!