LOS ANGELES, CALIFORNIA -- My overall experience with Joy Jewelers is poor. They contract with Art Carved who make some of the Military rings they sell. The finished ring is drop shipped from Art Carved direct to the customer. Joy Jewelers never sees the ring only process the paper work and collects their sales commission. They are essentially the "middle man". If a problem arises with the ring, you the customer ships the ring (you pay the freight) directly to Art Carved. Again, Joy Jewelers never sees the ring. Joy Jewelers made a poor assumption that my complaint regarding the illegible text under the POW emblem on the ring, was false. This poor assumption resulted in a restocking fee. A restocking fee for a product that Joy Jewelers never stocked nor did they ever see. Joy Jewelers offered a $50 credit if I where to keep the ring. Does this not imply that they believed there was a problem and made an initial attempt to resolve it? When I refused the credit and returned the ring a restocking fee was charged. A restocking fee for a manufactures design flaw.
For Joy Jewelers to charge a customer an additional fee and refuse to consider what was obviously a manufactures issue and not the customers sends a clear message. We will side with our manufacturer regardless. We don't need to see the product to better understand the customers complaint. Our word is final.. deal with it...
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Bafoons Running This Company
Posted by DOOZEE on 02/15/2009
I received a ring for Christmas and after 1 day of wearing it a stone fell out. I contacted Joy jewelers and was issued an RMA. I was told to ship it back to Torrance CA. I called and spoke to BAFOON #1 one week after they received the ring to see what the status was. I was told after they received it they had to ship it back to their manufacturing plant in OHIO and I had to give it time to get there. I asked why I was not informed of this and he stated that they do not inform their customers of every little move they make. I then asked to speak to his supervisor and was told that he was the supervisor. I hung up and called back with a complaint and was then directed to BAFFON #2. BAFFON #2 apologized and said that he would let me know the following week via either a phone call or email what they would be doing to the ring. I did not receive any communication the following week so I called on the following Monday and spoke to BAFFON #3 and was told that the factory closed shortly so he would have to let me know tomorrow. I told him that was unacceptable as BAFFON #2 had said he would contact me and had not. He proceeded to put me on hold for a couple minutes and came back and said that BAFFON #2 said that the ring would ship back to me this week, I asked if a tracking # would be emailed and he confirmed that it would.
As of Friday, 2/13 I had not received any email so I called back and spoke to BAFFON #3. He said, Oh yes, after I spoke to you on Monday I emailed the factory and was told by them that they are behind 3 weeks. I asked why I was not communicated this and was told by BAFFON #3 that they do not call every customer for everything, I told him this was unacceptable and asked to speak to a supervisor and was told that, BAFFON #1 or BAFFON #2 would be the ones to speak to. I said I have already spoken to all of them and this is ridiculous. I was put on hold and directed to BAFFON #2 whom I told I was very upset and I am being mislead and asked if there was someone higher up that I could speak to.
He told me that he was the president of the company!!! What a joke! He then proceeded to tell me I have 2 choices.... wait the 3 weeks for the repair or stop the repair and get my money back. I do not trust that if I decide to get my money back if he will truly do that.
Obviously there are only 3 people working here, all in the supervisory capacity and all they know how to do is answer the phone! and I don't know why they bother because they never have information regarding THEIR defective merchandise that they sold you.