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Joy Jewelers Consumer Reviews - Page 2

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Wonderful Customer Service!
StarStarStarStarStarBy -
Rating: 5/51

TORRANCE, CALIFORNIA -- I received my grandson's Eagle Scout ring today, and I am beyond happy with the final product! Thank you for working with me and ensuring the ring arrived in time for his Court of Honor. I will be so proud to present it to him.

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Joy Jewelers Was Very Helpful and Had Great Customer Service. Loved the Product!
StarStarStarStarStarBy -
Rating: 5/51

NORTH CAROLINA -- I bought my daughter's class ring from Joy Jewelers. The ring is beautiful! It was just as described. Also they added her high school free of charge. The staff was very helpful and will to answer questions. The ring was delivered by date promised. My daughter loved it!

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Best Customer Service
StarStarStarStarStarBy -
Rating: 5/51

TORRANCE, CALIFORNIA -- I bought a Turquoise cross necklace with a 24" chain for his birthday. One side had fallen off so I contacted their customer service. Justin was very prompt in getting back with me, and so very helpful. Once I sent a photo of the broken pendant, he emailed back that a new one would be sent out right away. I have never had such great customer service from an online company before.

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Purchase of HS Ring
StarStarStarStarStarBy -
Rating: 5/51

TORRANCE, MICHIGAN -- After 60 years of wanting my High School graduation ring, my wife ordered it from Joy Jewelers as a Christmas gift. It exceeded my expectations by far. The stone was faceted to give it sparkle, and the ring was heavy and smart looking. It had my High School mascot and the year (57) as well as my name on it. I couldn't have been more pleased. I can highly recommend the Joy folks for your jewelry purchases.

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Excellent Quality and Customer Service
StarStarStarStarStarBy -
Rating: 5/51

TORRANCE, CALIFORNIA -- This is the same message I sent to Joy Jewelers: I just wanted to comment. I ordered 2 class rings for my wife and me. I also ordered them in the wrong size. To make a long story short, they resized them and shipped them back at no charge. The shipping was quick (less than a month) and the quality of both rings is outstanding. Just wanted to thank Balfour and Josten's for the quality workmanship and customer service. Thank you.

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Re-Stocking Fee Scam?
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LOS ANGELES, CALIFORNIA -- My overall experience with Joy Jewelers is poor. They contract with Art Carved who make some of the Military rings they sell. The finished ring is drop shipped from Art Carved direct to the customer. Joy Jewelers never sees the ring only process the paperwork and collects their sales commission. They are essentially the "middle man". If a problem arises with the ring, you the customer ships the ring (you pay the freight) directly to Art Carved. Again, Joy Jewelers never sees the ring. Joy Jewelers made a poor assumption that my complaint regarding the illegible text under the POW emblem on the ring, was false.

This poor assumption resulted in a restocking fee. A restocking fee for a product that Joy Jewelers never stocked nor did they ever see. Joy Jewelers offered a $50 credit if I were to keep the ring. Does this not imply that they believed there was a problem and made an initial attempt to resolve it? When I refused the credit and returned the ring a restocking fee was charged. A restocking fee for a manufactures design flaw.

For Joy Jewelers to charge a customer an additional fee and refuse to consider what was obviously a manufactures issue and not the customers sends a clear message. We will side with our manufacturer regardless. We don't need to see the product to better understand the customers complaint. Our word is final.. deal with it.

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Joy Jewelers Rating:
Star Star Star Empty star Empty star
3.0 out of 5, based on 14 ratings and
16 reviews & complaints.
Contact Information:
Joy Jewelers
438 Amapola Ave. Suite 225
Torrance, CA 90501
1-877-569-5957 (ph)
www.joyjewelers.com
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