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JP Morgan Chase Consumer Reviews - Page 3

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Aggravated & Irate! - Disgusted by JP Morgan Chase Bank
By -

NEW YORK -- JP Morgan Chase Bank has so disgustingly decided that they are charging every single customer a $10.00 fee ON TOP OF the finance charges for anyone that has a balance! This is actually LEGAL UNDER THE LAW and they will charge the $10.00 fee on every individuals' card every month until each person has a balance of $0-.

This is the most absurd and unfair thing I have heard this week. I had heard the rumor early in the week & just read the article now. I am a struggling twenty-something graduate student with a full college work load and a full-time job (trying to find a second job) and a full plate of bills that I struggle to pay. How is this fair?!

I plan to call Chase & though I know my screaming and yelling won't do anything over the phone, I plan to scream anyway. I will complain to every level of justice that would listen- the Attorney General, the Better Business Bureau, radio stations and TV channels. This is absolutely heart-wrenching and sickening.

Isn't it bad enough that all of us are struggling in today's world? I am a responsible young individual who does have cards maxed out or close to the limits. I pay all of my bills early & on time, paying triple the min balance every month but still there remains a balance. College students do use credit cards, it is inevitable.

I only use them in emergency situations. I have tried so hard and struggled so much to pay off my balances, like so many other Americans (I can only assume). How can we allow this to happen? JP Morgan Chase is a company that is robbing the American people and anyone that represents that company should be absolutely ashamed! America used to be a country I was so proud of & New York used to be a state I loved but this country and this state is very quickly turning into a melting pot of everything I am against.

JP Morgan Chase deserves to go bankrupt. If enough people complain, maybe we can achieve that! I plan to pay off all of my cards as quickly as I can, as does everyone I have spoken with. I will cut every Chase card I have. My voice will be heard. I am enraged with this news. They have some nerve.

What happen to companies that cared about the American people? Oh, that's right- maybe I forgot what country I live in. That's the old America, the America my grandparents & parents grew up in. I urge everyone to complain along with me. If we allow this to happen, Chase will only lead other companies to do the same thing to us.

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20+ Years Of History Means Nothing To This Company
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ROCHESTER, NEW YORK -- Today I received a statement in the mail detailing what I owed, what was due, etc. I was very surprised and annoyed to learn that a $39.00 late fee and almost $17.00 in finance charges were included. I was surprised because I paid the last bill I received (as I do all of my bills - always on time and in full, without exception).

I immediately phoned the customer service department and was told they were not going to do anything about it. I escalated the call to a supervisor who echoed that position. I was told the following: "The statements we send are a courtesy; it is your responsibility to know how much you owe and when" and "We are not the post office; we can't control whether you receive your statement or not."

I asked if the position they were taking is really more important to them than over 20 years of having me as a customer. Her response? "We understand that occasionally a customer will feel the need to end a relationship upon hearing news of this sort" (or something like that). I was stunned.

I plan to visit my local branch tomorrow and see if sense prevails in person. If not, I plan to cancel my credit cards, close my three accounts, encourage my family to do the same, and at every opportunity, share my horrendous experience with anybody I can. JPMC may get $55.00 from me, but if I can help it, they will lose much, much more than that in future business.

I might even understand this stubborn position if they had actually lost something tangible, like a piece of merchandise or something, but to not budge on an arbitrarily determined 'late fee' and some finance charge seems ludicrous. I have fantastic bill-paying history with not only Chase, but everybody; you would think that such things would be considered before taking the stand they did. Too bad, Chase; it was a nice run while it lasted. Now I will find a new credit card provider and a new bank. And I will encourage everybody I know to do the same.

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I Sued Chase and Won over $7K
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CA, CALIFORNIA -- My mortgage with Chase (formerly Washington Mutual) included PMI because the LTV was over 80%. The problem arose when I attempted to have the PMI removed three years after the loan origination. Chase not only delayed but also made one specific statement that is illegal. I sued in San Mateo County Small Claims Court. I was awarded a judgment of over $6K (the total cost of ALL PMI payments) and less than a year later actually collected over $7K (because of additional fees and interest). The above information is public record.

I have no doubt that Chase (and probably many other banks) have duplicated this illegal behavior thousands of times. The letter they sent to me with the illegal statements was a generic form letter that they send to anyone inquiring about PMI removal. I received at least two copies of the same information from them at different times in this process. I am happy to share this information and a strategy to pursue reimbursement from Chase or any mortgage lender. Send requests for information to "**. I am unable to reply via the "my3cents.com" site.

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Checking accounts
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RACINE, WISCONSIN -- I went online yesterday to check my account and it said that there was a hold on the account. So I called the bank and they said "yes we are closing it because we choose not to continue with you as a customer anymore," but I could not get my money out for 10 days. I had never overdrawn on my account, always had money in there, and they said "I know."

I don't know why they are closing it. Now I can not have my money and they will not let anything go in or out of the account. They also said they will not pay for any fees I get from other companies I sent money to. So now I have to pay all the fees and I have no damn money to do that until I get mine in 10 days. Never bank with them. They do not run a biz very well and their customer service sucks and are very rude. Even the managers. If this ever happened to you let me know what you did.

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Chase Bank Late Fees
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NORTHEAST, OHIO -- On May 21, 2008 I contacted JP Morgan Chase Bank concerning my VISA account. Late payment and finance charges were added in the amount of $42.84. I was told they would not be reversed because my credit card payment was received past the due date. I countered and said it was more likely a processing problem on Chase's part than a postal problem or mailing my payment late.

If it had been my fault, I would have paid the late charge. I closed the account and Chase Bank kept adding late charges and finance charges every month thereafter on the preceding late statement charges. It does not take 7 days to process a payment when ACH and Electronic Debit are available. Most transactions are closed in 3 days of mailing time.

I also brought up my good payment history, but this was ignored. I have proof that in recent and prior months Chase has posted my payments in as little as 4-5 days and not 8 as in May. I have contacted all credit reporting agencies because of the adverse reporting by this bank. In fact now I have had letters sent to me by other creditors regarding my future with them.

Because of past and current actions, I have filed a complaint with the Comptroller of Currency that investigates grievances against banks with “N. A.” after their name. I am now looking to file a lawsuit or join an Ohio class action lawsuit against JP Morgan Chase Bank, N. A.

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Counterfeit Check
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- Some thief orders temporary checks of my account and did two checks. One for $1,738.00 and the other for $1,789.00, (thief) went to the bank and cashed these checks. When I went to the bank after my accounting notified me, the bank denied my claim because it was over a month old.

Why didn't the teller verify my signature? And after my real check came to the bank with the same Ck No. the bank did not return the check or notify me. This is supposed to be a red flag TWO checks with the same number and different amount. Now the bank doesn't want to take responsibility of their negligence.

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Chase Mortgage Is a Complete "Bait and Switch" Operation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBIA, MARYLAND -- Chase reached out to me via multiple phone calls and federal express packages telling me that I was approved for a no cost modification of my first mortgages on two investment properties. Then, after I called to inquire, I was sent two, full document packages and my loans were "put into processing".

Note, these modifications were for on time paid, first mortgages, non-distressed properties. I did not reach out to Chase for a refi or modification. After I submitted the documents, there were many unanswered emails and phone calls from me to Chase inquiring as to the status of my deal. Now, Chase is telling me that my rate lock has expired and that they will continue to process my loans only if I agree to pay $3850. I believe that this process is their scheme. Do not fall for it.

Additionally, I selected a title company other than the one that Chase uses--Maryland law requires that borrowers have the right to select their title company. My selected title company was never contacted by Chase to commence title work. However, I was told by the Chase representative that my files were waiting for the title work. This could not have been true. Warning--do not bother with Chase and their promise of a no cost refi. They simply want to charge you fees.

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Free Checking
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LARGO, FLORIDA -- I am treasurer for local support group of ** a non profit organization registered in New York state. Our title is **. I was trying to find a bank with free checking account since we are a low budget non profit group. I was told that as long as one of our signatories was a veteran we would be eligible for free checking account. I provide them with identification for one of our signatories to that effect.

To my surprise after several months a fee was added to our monthly statement. I called the bank and received no satisfaction. In fact by the time I got to the bank a week later to officially close the account they added another fee. I was never offered any explanation why the original offer was not honored. I have since put our monies in another bank.

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Mortgage Loan Stopped 1 1/2 Weeks Before Closing!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SHERMAN, TEXAS -- I hope I am writing to someone who can check this out. My husband and I had our home up FOR SALE. A couple (Mexican) came to see our house and fell in love with it. They went to Chase for financing, got their pre-approval, and we were all happy campers.

Now here we are about 1 week until closing. My whole house is packed up, movers are scheduled, new house for us is ready for closing 2 days after we close on this house. BOMBSHELL!!! Our realty company called yesterday around 6pm and said Chase Underwriters decided to cancel the loan.

Their people had a pre-approval letter. We all had moved forward in good faith and now Chase has pulled the loan? How crazy is that? We are all so disgusted with Chase for these actions we are thinking seriously about filing suit against Chase and calling NBC for an interview about Chase's bogus loans, and how these "Big Dogs" have jerked the common everyday family around!

I have talked to several people about this and they cannot believe how Chase treats their customers. I am not going to take this lying down. It is wrong for Chase to treat people this way. I am going to spread this as far as I can go so that people may know just how hard-hearted Chase Mtg is.

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Taking money without permission
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Chase took my mortgage out of my account because I paid my auto loan. They assumed I should pay my mortgage at the same time causing me to go negative in my account with over $300 of bills pending. After calling them and ** for many hours they finally agreed to send my money back BUT it will take 3-5 business days to overnight a check...

Meanwhile I have to "deal" with the inability to pay my bills. They claim they'll pay all overdraft and late fees. I can't get gas to get to work, can't get my child's medications, can't get my husband's medications, and can't buy food for my family. Do they care about this... No.

Only reply I got was "we'll we're very sorry but there is nothing I can do." Pretty much they don't care and keep making me fax more and more paperwork to them just to get the check request started. Beware of Chase! P.S. I never even opened my online account so there is no way it was set up for auto draft. They even agreed they don't know how this happened.

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JP Morgan Chase Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 9 ratings and
62 reviews & complaints.
Contact Information:
JP Morgan Chase
270 Park Avenue
New York, NY 10017-2014
1-212-270-6000 (ph)
www.jpmorganchase.com
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