WINSON SALEM, NORTH CAROLINA -- I ordered and paid for 6 bras at $20.99 each for a total of $125.94 at www.juliasbrashop.com on 6/7/09 with my credit card through PayPal. The site says the merchandise will be delivered within 7-10 days. Three weeks and many phone calls & emails later, I received exactly half of my order (3 out of the 6 bras). Many times when I did get through to a real person (most of the time their message bank is FULL!), the same woman that answers every time is very nice and promises the moon.
They are very slick as the packing slip does not contain any company information, logos or telephone #'s. It did however indicate that 3 of the items ordered were not included in the shipment, but did not indicate if they were on backorder, or if (or when) the missing items would be sent. Many calls and e-mails later still with no response (their website says they will respond to all inquiries within 24 hours) to my request for a refund for the missing merchandise for $62.97. I contacted PayPal and they said they offer buyer protection for EBAY CUSTOMERS ONLY!! Hmm. Good to know. Am now pursuing claim with credit card company.
This company has many, many consumer complaints of also being ripped off on the internet as well as an F rating with their local BBB. As of 7/9/09 there have been over 20 complaints filed at the North Carolina BBB against this company in the last month alone: **. You can also file a complaint here if you have been ripped off. I have also filed a complaint with the NC Attorney General's office at: **. You can file a complaint here as well. I can't imagine why the attorney general's office continues to allow this fraudulent company to stay in business.
I wish I had done my homework and researched this company before making my purchase. BUYER BEWARE!!! I do about 90% of my shopping online (even groceries!) and this is by far the worst company I've ever done business with. Save yourself some grief and do NOT do business with these "people". You will be sorry if you do!
Well, I'm normally careful about shopping on the internet, but I was so happy about the wide selection of bras on juliasbrashop.com, that I didn't give caution much thought. I wish I'd have known about customer reviews of such sites online, but I didn't. After the whole odd Paypal experience, I got an iffy feeling and decided to check out the legitimacy of the site online. After reading others' reviews, I was a bit worried about the company, but hopeful for a good experience.
Julia's Bra Shop claims to ship orders within 7-10 business days of the order. 9 business days after I placed my order, they notified me that my order would be late. I would be neutral, since they initiated the contact and they did so before the items would be late. However, in their email to me, they didn't say how late my order would be. When I called the customer service number, somebody answered, and gave me a timeframe for when my order would be shipped. They stuck to their word. My order arrived only a week late. I would still be neutral here. (Impressed after some of the reviews I read). Unfortunately, when I opened the box, one of the bras I ordered was totally missing.
I have called customer service four times and they have not answered, but I get a message saying "mailbox is full." They have also not replied to my email, (but then again, their website states that they only respond to website if the email needs a reply.) So, I guess that means they only reply if they feel like it. Hopefully you looked for reviews online before ordering. Trust us. Don't put yourself through the hassle of dealing with this company. Yes, their prices are good and they have a wide selection of sizes, but that doesn't help when you don't receive your items anyway. Shop around for your size and spend a bit more. Good luck.
LANSING, MICHIGAN -- I agree with the complaints from others that this business does take awhile to respond and to refund. I would suggest NOT to buy around the holidays like I did. I also paid with PayPal. The time Julia's Bra Shop told me for a refund was a lot longer than they claimed. I had to involve Paypal and then a month later my credit card account was credited. If you're a super patient person and not in a big hurry for your bras then feel free to order, you will get them eventually. This company did NOT rip me off. Just too slow for me in shipping and refunding if wrong size. I would order from them again; just not during the holidays.
I placed an order with Julia's Bra Shop online. Over a month went by, and I had not received the item. So, I emailed them and got no answer, and I called them and got a answering machine, and asked them to call me back, they did not. I emailed them again.
They said the item was on backorder and they weren't getting it in and they would refund my money. I wrote them and said "Thank you for letting me wait a month to let me know." (If I wouldn't have been persistent - who knows if I ever would have heard from them). They wrote me back and said "YOU'RE WELCOME!" I took it as sarcasm. I think that is extremely poor customer service, and I would never recommend them, and I will never order from them ever again. I haven't got a refund yet.
WINSTON SALEM, NORTH CAROLINA -- Oh how I wish I had checked the reviews for this scam business. Ordered items and payment was made. Never received anything. Left email messages with the only response that they would try to respond within 1 day. Never happened and I ended up sending another 5 messages. Did the phone number too with the same result. Always got a recorded message indicating that I had reached customer service. No mention of the business name and needless to say no response again. Only avenue now is to contact the Attorney General's office but I am sure nothing will be done. The least that should be done is the site closed. What a scam artist!!!!!!!
I ordered from them on 1-8-10 and after about 3 weeks of waiting for my order I called and she told me it was back ordered. After another week of waiting I called again and she said it wasn't on back order and they would never get it in. So of course I asked for a refund and she said they would refund me. She said it might take up to 10 business days. I waited the 10 days and guess what.. No refund. I called back and she said she would "look into it." I asked her twice to call me back once it was taken care of and she told me both times "I'm too busy to call you back." Worst customer service ever!
Horrible, horrible company. The website looked nice enough, so I ordered a bra, and boy was that stupid. After a month went by with no contact and nothing in the mail, I called them, it went straight to the FULL mailbox so I wasn't even able to leave a message. Of the eight times I've called them during business hours as of yet, they have picked up the phone once, only to say that my order was not in stock and that they would notify me when it was. It has been over a month now with no contact and no bra. I have emailed them, with no response. I am definitely reporting them for fraud.
JULIA'S BRA SHOP. DO NOT ORDER FROM THESE PEOPLE, FRAUD ALERT!! FRAUD ALERT!! I ordered 3 items from this "merchant". After 5 weeks I received 2 of the items. They CONVENIENTLY did not ship the most expensive item. They placed a nice little note stating the third item would be shipped separately. Guess what? The item that cost over half of the entire billed amount never arrived. I emailed and called over and over with absolutely no response from these con artists. I tried to get help from PayPal (don't bother to waste your time with these people. They are lazy really couldn't care less).
I placed 2 complaints, they closed both after "Julia's Bra Shop" sent them a shipping number from the original shipment of just 2 items. See they send only part of your order then just keep your money from the other and nobody can stop them.
WINSTON SALEM, NORTH CAROLINA -- I had the same experience as the others - product had to be returned, no refund, no answer to emails, person on phone actually laughed when I said I didn't like being lied to! So I when I saw that so many others had the same experience and this was just a scam, I filed a complaint with the North Carolina Dept. of Justice Consumer Complaint Division and I suggest everyone else do so. This is nothing but thievery. Notice they are located on Robinhood Drive and, when you check it on Google maps, it seems to be a garage!
I placed an order with them on April 6. By April 26, no order received, and no response to phone message or to emails. Then I got an email saying the manufacturer delayed it, and it would get to me within the week. It did not arrive. More phone/email unanswered. In mid-May, reversed the charges with my bank, then left them a message telling them that I was doing so, and that I was reporting them for fraud. About 5 days later, the goods arrived. They were in satisfactory condition, but the more than 1 1/2 month delay and abysmal responsiveness of customer service was not worth it. I would not order from them again.