NORTH CAROLINA -- I placed an order online on March 23, 2009 and received confirmation & immediate charge to my credit card for the full amount (through PayPal). Bottom line is that I followed up weekly by phone (very difficult as their line is always busy or their mailbox is full, or if you do leave a message, no one returns your call); and was told each time that my order either was shipping that day or had shipped the previous day.
Today (4-24), I finally asked to speak to a supervisor who said that 3 of the 7 items I ordered were shipping today (this time she gave me a tracking number). Comment was that they did not ship earlier because the order was not complete. I informed her to cancel the remainder of the order and issue me a refund. We'll see just how long that takes. Unless you have the patience of "JOB" do not order from them.
Don't be fooled by juliasbrashop.com online ads. The prices look good, everything looks and sounds great until you actually purchase something from them. About 4 months ago I purchased 2 items. They were both the same, just different colors. I clicked on the credit card box for payment, but was automatically sent to the PayPal site. Since I already had a PayPal account I decided to just order that way because I didn't want to have to start over with my order. They sent the white one, but said the beige color was on back order. They also charged my PayPal instantly for both items.
I have never received the 2nd item even after emailing their "customer service" department. It claims on their site that they have a 100% guarantee for customer satisfaction. They state that they will contact you the following business day. I have sent at least 5 emails to them. I even asked them to just send me the same item in white that I had previously received, but no response. I tried calling their "customer service" phone # and only get a constant busy signal.
I also made a claim with PayPal and that was another joke. They said that Julia's Bra Shop was not one of their guarantee listings. Well of course not. This company must know that they can steal people's money with no recourse. Don't get taken by these rip offs!!!
I am just one more customer of this outrageous underwear outlet that is out lots of money. In May I purchased 4 bras. I returned three of them and asked for a different size. Nothing has been sent to me, yet my VISA was promptly charged for the four, which I trustingly paid. Silly me. DON'T SHOP AT THIS WEBSITE!!!
CALIFORNIA -- I had a great experience with Julia's Bra Shop. The initial delivery made very good time. I needed to make an exchange, so I phoned their toll-free customer service line and the representative handled my concerns promptly and urgently. Just waiting for my exchanged items to arrive - they're on their way.