I placed an order with them on April 6. By April 26, no order received, and no response to phone message or to emails. Then I got an email saying the manufacturer delayed it, and it would get to me within the week. It did not arrive. More phone/email unanswered. In mid-May, reversed the charges with my bank, then left them a message telling them that I was doing so, and that I was reporting them for fraud. About 5 days later, the goods arrived. They were in satisfactory condition, but the more than 1 1/2 month delay and abysmal responsiveness of customer service was not worth it. I would not order from them again.
NORTH CAROLINA -- I placed an order online on March 23, 2009 and received confirmation & immediate charge to my credit card for the full amount (through PayPal). Bottom line is that I followed up weekly by phone (very difficult as their line is always busy or their mailbox is full, or if you do leave a message, no one returns your call); and was told each time that my order either was shipping that day or had shipped the previous day.
Today (4-24), I finally asked to speak to a supervisor who said that 3 of the 7 items I ordered were shipping today (this time she gave me a tracking number). Comment was that they did not ship earlier because the order was not complete. I informed her to cancel the remainder of the order and issue me a refund. We'll see just how long that takes. Unless you have the patience of "JOB" do not order from them.
I am just one more customer of this outrageous underwear outlet that is out lots of money. In May I purchased 4 bras. I returned three of them and asked for a different size. Nothing has been sent to me, yet my VISA was promptly charged for the four, which I trustingly paid. Silly me. DON'T SHOP AT THIS WEBSITE!!!
CALIFORNIA -- I had a great experience with Julia's Bra Shop. The initial delivery made very good time. I needed to make an exchange, so I phoned their toll-free customer service line and the representative handled my concerns promptly and urgently. Just waiting for my exchanged items to arrive - they're on their way.