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Julia's Bra Shop Consumer Reviews - Page 2

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Shipped 1 1/2 months later, little customer service response
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I placed an order with them on April 6. By April 26, no order received, and no response to phone message or to emails. Then I got an email saying the manufacturer delayed it, and it would get to me within the week. It did not arrive. More phone/email unanswered. In mid-May, reversed the charges with my bank, then left them a message telling them that I was doing so, and that I was reporting them for fraud. About 5 days later, the goods arrived. They were in satisfactory condition, but the more than 1 1/2 month delay and abysmal responsiveness of customer service was not worth it. I would not order from them again.

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Incompetent Service And Systems
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NORTH CAROLINA -- I placed an order online on March 23, 2009 and received confirmation & immediate charge to my credit card for the full amount (through PayPal). Bottom line is that I followed up weekly by phone (very difficult as their line is always busy or their mailbox is full, or if you do leave a message, no one returns your call); and was told each time that my order either was shipping that day or had shipped the previous day.

Today (4-24), I finally asked to speak to a supervisor who said that 3 of the 7 items I ordered were shipping today (this time she gave me a tracking number). Comment was that they did not ship earlier because the order was not complete. I informed her to cancel the remainder of the order and issue me a refund. We'll see just how long that takes. Unless you have the patience of "JOB" do not order from them.

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Full of bull
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ON-LINE STORE -- I ordered 2 bras over 2 months ago still have not received them. When I called for a refund they said they had credited my account back. They lied. When I tried to call them back, customer service did not answer phone. Don't get fooled by these people.

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Good Service. No Problems. Purchased 15 Bras
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Shipment was timely. Goods arrived in professional packaging and good condition. I made 3 separate purchases and had no trouble.

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Another Ripoff by Julia's Bra Shop
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I am just one more customer of this outrageous underwear outlet that is out lots of money. In May I purchased 4 bras. I returned three of them and asked for a different size. Nothing has been sent to me, yet my VISA was promptly charged for the four, which I trustingly paid. Silly me. DON'T SHOP AT THIS WEBSITE!!!

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No Merchandise Received
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I haven't received my order and I can't get anyone to answer the phone and my e-mails are being returned. I was charged for the item the next day and I have yet to receive the items I ordered.

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Great Experience
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CALIFORNIA -- I had a great experience with Julia's Bra Shop. The initial delivery made very good time. I needed to make an exchange, so I phoned their toll-free customer service line and the representative handled my concerns promptly and urgently. Just waiting for my exchanged items to arrive - they're on their way.

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Julia's Bra Shop Rating:
17 reviews & complaints.
Contact Information:
Julia's Bra Shop
2920 Grand Island Boulevard Suite 1
Grand Island, NY 14072
866-635-8113 (ph)
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