Today I checked my Juniper account because I knew I had a 2,000 dollar credit balance. I wanted to do some Christmas Shopping. I found out they had reduced my limit to 500 dollars. I promptly called their customer service center and chewed them out. They told me that since I had not used my card in quite some time they had reduced my credit limit. I told them to stuff it and closed my account. As far as that bank in concerned they can [snip]! I sincerely hope everyone that has a zero balance closed their accounts as promptly as I did. If you don't they will wait until you have a large balance then reduce your credit limit.
1 Replies - Latest reply on 12/23/2008Add reply
Then you will be paying large over limit fees. BOYCOTT THIS BANK. [snip]
Discrimination Based On Name
I needed to apply for a Juniper card, when I was buying a new Mac computer. I have an impeccable credit record, I own my house, and I am a US citizen. The only thing is that the origin of my name is foreign ... read full review10 Replies - Latest reply on 08/18/2008
NEW YORK -- In January we paid off the card, but noticed fraudulent charges. We reported the charges and the stolen card 2-3 days after they started. However, these idiots failed to cancel the card and put a hold on all further charges. I just received yet another bill from them, with more late fees and interest rates added because they allowed yet another charge to go through. Only to be told that the department I need to speak to is closed for the day and I have to call back tomorrow. The last charge was put through in April after the account was finally turned over to the fraud department. I've asked several times why it took four months after I reported the card stolen to send it off to fraud. These idiots can't/won't answer this question.
1 Replies - Latest reply on 07/28/2008Add reply
They also can't/won't answer why after I was told by the fraud department that everything was cancelled out and all fees would be removed it hasn't happened.
AKRON, OHIO -- I called my credit card company. I wanted a lower interest rate. They said no way! I said I'm canceling those credit cards right away. They could care less. I even complained about high annual fees! Dead ... read full review7 Replies - Latest reply on 03/26/2008
AirTran Visa Card - Late Fees
ATLANTA, GEORGIA -- Unbelievable. Been a customer for years. Always paid my bill on time / ahead of time. Recently had a baby and got behind on things - 1 week overdue on a balance of $100. WHAM - $29 late fee with customer ... read full review14 Replies - Latest reply on 01/22/2008
This company sucks!
HOUSTON, TEXAS -- This is the worst credit card I have ever had! I have excellent credit and many cards. On my first run-in with this company, they jumped my interest rate from about 14% to somewhere between 20 and 30% ... read full review4 Replies - Latest reply on 01/18/2008
Over the Limit Fee
I recently had a poor experience with my Juniper Credit Card. I accidently slid this card at a retailer, which had put my card slightly over the limit (less then 2.00). I realized the mistake and contacted ... read full review2 Replies - Latest reply on 10/11/2006
I pay them on time, my bill says, that the payment was received on 3/20 and that a late fee was applied on 3/21.
2 Replies - Latest reply on 03/30/2006Add reply
both numbers, will direct you to an automatic menu, which will never give in, or let you talk to any humans (who are not that pleasant once you get to them)
the machine will mock you saying "Press 4 to hear our late fee refunding policy" after you press 4 it will say "Currently we have no policy to refund late fees !!!"
Then when you finally get to the customer service representatives (to close the credit card of course), they tell you that you can do whatever you want, they've got you, and that they are happy to close your account.
by comparison, American express waived the late fee, and it was a 1,300 bill, that was late for 7 days, while those guys charged me $ 39 for a $68 bill that was only late for a day, and my statement shows that the late fee was applied AFTER the payment was received.
Don't go there, describing them as crooks doesn't do them justice
Juniper Destroyed my Credit
WILMINGTON, DELAWARE -- I openened a Maternity Store credit card account back in May I
believe when I was 7 months pregnant. I never received the credit card
nor any statements from the company. In december, one of my ... read full review14 Replies - Latest reply on 06/27/2006
changing credit limit
WILMINGTON, DELAWARE -- In January of this year I was solicited by mail to apply for a credit card from Juniper Bank.
After reviewing the offer and filling out the application on line, I received a credit card with a $3000.00 ... read full review2 Replies - Latest reply on 02/14/2006
I Caught Juniper In A Lie!
DELAWARE -- In addition to sending a documented complaint to Juniper, I've filed complaints with the Delaware attorney general and the Delaware Better Business Bureau.
I called Juniper's automated hotline in June ... read full review6 Replies - Latest reply on 02/12/2008
Bunch of Crooks
SACRAMENTO, CALIFORNIA -- I kick myself everyday for not doing my homework on Juniper Bank before starting an account with them. Being that I received the credit card through Apple Computers, I assume they were legit. Boy, was ... read full review8 Replies - Latest reply on 11/09/2007
Rude Customer Service
I've had my Air Tran (Juniper) credit card for 2 years now, I have never been late, never missed a payment, never paid a dime in interest. I went to use my card at the pharmacy and it came back declined. ... read full review6 Replies - Latest reply on 09/11/2007
FLORIDA -- Both my wife's and my credit card interest rates were raised unexpectedly, mine from 11.97% to 23.99% overnight. With today's rates so low, this is absurd. I had credit reports pulled by my bank and was told I had perfect credit. With today's rates so low, this is completely absurd. It appears after the 6 month introductory period, they raise the rates (at least for both me and my wife and people posting on this site). How long before a class action suit against Juniper occurs? We'll sign up if there is one.2 Replies - Latest reply on 12/21/2005Add reply
Credit Limit/Interest Rate
HUNTINGTON, NEW YORK -- I've had my Juniper Bank Master Card for just over two years now. I am surprised at how many issues people have had with fees, customer service, etc. I have always been able to speak to somebody at ... read full review3 Replies - Latest reply on 10/13/2007